A Look at 16 Handles in Stamford, CT

16 Handles Introduce

16 Handles, located in Stamford, Connecticut, is a well-known establishment in the frozen dessert market. It operates as a self-serve frozen yogurt shop, allowing customers to choose their own flavors and toppings, which is a popular format for this type of business. The shop is part of a larger chain, but its presence on Bedford Street positions it as a local option for Stamford residents and visitors looking for a sweet treat. The concept of 16 Handles revolves around giving customers the freedom to create their own unique dessert, with a wide variety of frozen yogurt flavors and an extensive toppings bar. This article will provide a factual overview of 16 Handles in Stamford, detailing its location, services, and what it offers to the local community, based on publicly available information and the business's general model.

16 Handles is situated at 219 Bedford St, Stamford, CT 06901, USA. This address places it in a highly visible and bustling part of the city. Bedford Street is a central artery in Stamford, known for its vibrant atmosphere, numerous restaurants, shops, and entertainment venues. The location is easily accessible for people on foot, particularly those who are enjoying the downtown area. Its position in a popular commercial district makes it a convenient stop for individuals and families who are out for a meal, seeing a movie, or simply exploring the city center. Accessibility is a key feature, as the shop is well-integrated into the urban landscape, making it a familiar and straightforward destination for locals. Its central location ensures a steady flow of foot traffic and places it firmly within the community’s dining and entertainment options.

The services offered at 16 Handles are based on its signature self-serve model, which empowers customers to customize their dessert experience from start to finish. The services and offerings include:

A self-serve system for frozen yogurt and ice cream, where customers can choose from a selection of flavors on tap.
An extensive toppings bar with a wide variety of options, including fresh fruits, candies, sauces, and other confections.
The ability for customers to mix and match flavors and toppings to create a personalized dessert.
Take-home options for frozen yogurt and toppings, which may be available depending on the store's policies.
A clean, modern, and well-lit environment that is typical of the 16 Handles brand.
A focus on offering a variety of flavors, often including dairy-free, vegan, and no-sugar-added options to cater to different dietary preferences.

Based on the business model and publicly available data, 16 Handles has several features that define its place in the market. These highlights are what the brand generally promotes to its customers. Some of these features include:

The self-serve model. This is the primary feature that differentiates 16 Handles from traditional ice cream parlors. It gives customers complete control over their dessert, from the amount of each flavor to the combination of toppings.
The variety of flavors. The "16 Handles" name refers to the sixteen frozen yogurt flavors available at any given time, though this can vary. This wide selection is a major draw for customers who want to try different tastes.
The extensive toppings bar. The sheer number of topping options is a significant highlight, allowing for endless customization and creativity. This is particularly appealing to children and families.
The brand's presence in a central and popular location. Being on Bedford Street in Stamford ensures that the business is easily accessible and a known option for anyone in the downtown area.
The brand’s commitment to offering various dietary options, such as non-dairy and vegan choices. This is a crucial feature for a business that aims to be inclusive and appealing to a broad customer base.

For individuals looking to visit 16 Handles, the contact information is as follows. The shop is located at 219 Bedford St, Stamford, CT 06901, USA. You can also reach them by phone at (203) 817-0707. This information is useful for customers who may want to check on current hours of operation or inquire about specific flavors available before their visit. The presence of a local phone number provides a direct and simple way for patrons to get in touch with the Stamford location.

In conclusion, 16 Handles in Stamford is a suitable option for locals who appreciate the convenience and variety of a self-serve frozen yogurt shop. Its location on the bustling Bedford Street makes it a highly accessible and recognizable destination within the city’s downtown area. The core appeal of the business lies in its self-serve model, which provides a high degree of customization and a wide array of flavors and toppings. This format is particularly appealing to families and groups who enjoy creating their own unique desserts. While customer experiences can vary, as reflected in public feedback, the business model itself is designed to provide a fun and interactive dessert experience. For those in the Stamford community who are looking for a customizable frozen treat in a central location, 16 Handles remains a well-known option within the city's dessert landscape.

16 Handles Details

From the business
Identifies as women-owned

Service options
Delivery
In-store pickup
In-store shopping
Takeout
Dine-in

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Dining options
Seating
Table service

Amenities
Wi-Fi
Wi-Fi

Atmosphere
Casual
Trendy

Planning
Quick visit

Payments
Cash-only
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids

16 Handles Photos

16 Handles Location

16 Handles

Connecticut Western Connecticut Planning Region Stamford Downtown Bedford Street

219 Bedford St, Stamford, CT 06901, USA

16 Handles Reviews

An average rating of ★4.1 from 215 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Workers are careless and almost never keep the place clean it’s always a mess in there especially the toppings counter, like it’s so unsanitary it isn’t even funny on top of it being way too overpriced. I never leave reviews but this place is a mess and don’t bother complaining to management they don’t validate your feelings and they go from 0-100 extremely fast. I’m related to someone who worked here and was told that management allowed them to use expired milk and rotten fruits for the toppings bae and to just cut off the rotten part. HUGE red flag! Save yourself the trip and go elsewhere.
July 14 · Shania Martin
**Avoid This Place – Terrible Management**I strongly advise against visiting this establishment due to its misleading advertising and unprofessional management. The product I received did not match the advertisement, and when I voiced my concerns, the response from management was shockingly dismissive and rude.Rather than addressing legitimate customer complaints with professionalism, they resorted to personal attacks and excuses. Their handling of customer feedback is completely unacceptable, and the way they justify false advertising should be a major red flag for anyone considering supporting this business.A company that refuses to take accountability and treats dissatisfied customers with hostility is not one worth encouraging. If you value honesty and good customer service, I would recommend spending your money elsewhere.————————————————————————————-I was extremely disappointed with my experience here. The advertisement outside showed they were selling Dubai chocolate frozen yogurt ice cream. The image featured a green-colored ice cream labeled as Dubai chocolate, and it looked inviting. Expecting what was shown in the picture, I decided to try it. However, when I received my order, the ice cream looked nothing like the advertisement, and the taste was completely off. It did not resemble Dubai chocolate in any way.The flavor was awful, and I wanted to return it, but the supervisor informed me that they do not offer refunds. The way they handled my complaint was ridiculous. I was told that the picture in the advertisement does not actually represent the ice cream they sell. The cashier mentioned there was pistachio in it, yet there wasn’t even the slightest taste of pistachio.This is misleading and deceptive advertising. See the picture below—it’s clear they are fooling customers. I feel completely scammedReply from the owner:We were informed about what ensued today as well as reviewed our camera footage. First of all; the way you conducted yourself was completely unacceptable; unhinged and downright scary! You badger and berede a teenage employee because you were unhappy with your purchase. Wow! Dubai has a strong pistachio flavor so what you're saying isn't at all true. Also, you cannot compare a poster advertisement to the actual product as contrast and saturated colors are never accurate. That's standard everywhere. You weren't happy with your purchase yet you continued to eat it. I strongly suggest you do some self reflecting before you go into another small business and frighten and berede a child because you didn't like a certain flavor. Unreal!—————-**Subject:** Response to Your Reply Regarding My ComplaintI am deeply concerned by the way you handled my complaint—not only did you dismiss my valid concerns, but your response contained troubling language that reflects poorly on your business practices.You stated that I "badgered and berated a teenage employee," implying that you knowingly placed a minor in a position where they would need to handle customer complaints. If this individual was unable to professionally address concerns, then that is a failure on your part as management, not mine as a paying customer. Businesses have a responsibility to ensure that staff are equipped to handle disputes appropriately, rather than deflecting blame onto customers.Furthermore, your attempt to justify misleading advertising by claiming that promotional images do not accurately reflect the product is unacceptable. Transparency and honesty should be the foundation of any business, and dismissing a customer’s disappointment by attacking their character instead of acknowledging the issue is unprofessional.Your response did not address the core problem—the product did not match expectations, and your handling of the situation was entirely inadequate. Instead of making baseless accusations, I urge you to focus on improving your marketing accuracy and your approach to customer service.
April 22 · Krizzy
Great experience every time. The flavors and toppings are not to be missed.🤤 They deliver too, how cool is that.
July 15 · Penny Fisher
I really love 16 handles , the staff here is a hit or miss. There is one thing that always bothers me though and it’s the smell. It always smells like dirty mop water ! They need to wash the mop well or use clean water and Pleasant detergent !
February 24 · Catherine Martinez
Employees were nice; good variety of flavors but none really impressed me. I’m visiting from out of town and found this place extremely overpriced however (the small cup I got was over $10! And my boyfriend had a medium which was $13!). I’ve never paid this much for self serve froyo before! We won’t be coming back unfortunately.
July 01 · Sarah Michelson