Auntie Anne's/Carvel Express Introduce
Introduction / Overview
Nestled in the bustling heart of New York City, Auntie Anne's/Carvel Express at 2568 Broadway offers a delightful and unique combination that has become a go-to spot for locals seeking a sweet or savory snack. This establishment isn't your typical ice cream shop or pretzel stand; it's a fusion of two beloved brands under one roof, providing a distinct experience for those on the Upper West Side and beyond. The concept brings together the warm, freshly baked pretzels from Auntie Anne's with the classic, creamy soft-serve and signature ice cream creations from Carvel. It's a pairing that caters to a wide range of cravings, making it a popular destination for families, students, and anyone passing through the vibrant neighborhood. The store’s dual identity is its main charm, offering customers the best of both worlds without having to make a difficult choice between a pretzel or an ice cream cone. Whether you’re in the mood for a classic cinnamon sugar pretzel or a rich Fudgie the Whale sundae, this location aims to satisfy. The blend of these two iconic brands creates a menu that is both familiar and exciting, inviting New Yorkers to revisit old favorites and discover new combinations. Its presence on Broadway makes it a convenient stop during a busy day of errands or a perfect treat after a leisurely stroll through the neighborhood. The atmosphere is typically that of a quick-service spot, designed for efficiency and convenience, reflecting the fast-paced nature of New York City life. The menu is diverse enough to appeal to different tastes, ensuring that there is something for everyone, whether they are a long-time fan of Auntie Anne's or a dedicated Carvel enthusiast.
Location and Accessibility
Auntie Anne's/Carvel Express is situated at a prime location at 2568 Broadway, New York, NY 10025. This address places it squarely in the heart of the Upper West Side, a dynamic and highly trafficked area known for its residential charm, cultural institutions, and bustling commercial streets. The location is easily accessible for New Yorkers relying on various modes of transportation. For those using the subway, the 1 train has a stop at 96th Street, which is just a short walk away. The 2 and 3 trains also serve the area, making it a convenient destination from many parts of the city. Bus routes that run along Broadway and nearby avenues also provide easy access for locals. The store’s position on a major thoroughfare means it's highly visible and easy to find for both residents and visitors. Being on Broadway, it's surrounded by a variety of shops, restaurants, and other local businesses, making it a natural stop for a treat while running errands or during a day out. The accessibility of this location is a key factor in its popularity among New Yorkers. It's a place you can quickly pop into for a snack on your way home from work, or a planned stop for a dessert after dinner. The dense urban environment ensures a steady flow of foot traffic, making it a lively and well-known spot in the neighborhood. Its proximity to residential buildings, schools, and local parks further cements its status as a community fixture. The location is well-served by public transit, which is a critical consideration for any business in New York City. The ability for customers to reach the store without a car is a major advantage and a key part of its appeal to the local community. The storefront is situated on a wide sidewalk, which can accommodate patrons waiting for their orders, though it's typically designed for a quick and easy grab-and-go experience.
Services Offered
The unique combination of Auntie Anne's and Carvel under one roof allows this establishment to offer a diverse range of products that cater to various cravings. Here are some of the key services and products you can expect:
- Freshly Baked Pretzels: The menu includes the signature pretzels that Auntie Anne's is famous for. Customers can choose from classic options like Original, Cinnamon Sugar, and Garlic, all baked to a warm, soft perfection.
- Pretzel Nuggets and Sticks: In addition to the standard pretzel shape, the store also offers smaller, bite-sized versions like Pretzel Nuggets, which are perfect for sharing or for a quick snack. These are often served with a choice of dipping sauces.
- Carvel Soft Serve Ice Cream: A core part of the offering is the classic Carvel soft serve, available in traditional flavors. This creamy treat is a foundational element for many of the shop's desserts.
- Signature Sundaes and Shakes: The Carvel side of the menu features a variety of sundaes, including classic options with hot fudge and caramel, as well as milkshakes and other blended drinks. These are a great way to cool down on a warm day.
- Ice Cream Cakes and Novelties: While the focus is on quick service, some Carvel locations offer pre-made ice cream cakes and other novelties. It's always worth checking to see what's available for a special occasion.
- Dipping Sauces and Toppings: To complement both the pretzels and the ice cream, a selection of dipping sauces and toppings is available. For pretzels, this includes options like cheese or caramel, while for ice cream, you can expect sprinkles, syrups, and more.
Features / Highlights
The dual-brand concept is the main highlight of this location, but there are other features that make it stand out to local patrons. Some of the notable highlights include:
- Dual-Brand Convenience: The ability to get a warm pretzel and a cold ice cream treat in a single stop is a major convenience for customers. It eliminates the need to visit two separate stores to satisfy a mixed craving.
- Quality Ingredients: Both Auntie Anne's and Carvel are well-known for their brand standards and commitment to quality. Auntie Anne's uses fresh, simple ingredients, and Carvel's ice cream is a time-tested classic.
- Friendly and Accommodating Staff: Based on customer feedback, the staff at this location are a key highlight. Many reviews mention the wonderful workers and amazing service they provide, noting that they go above and beyond to make sure orders are perfect and accommodate customer needs. This level of service creates a positive and welcoming experience.
- Consistent Product Quality (for some): For many patrons, the sundaes and soft serve are consistently amazing. The quality of the ice cream and its preparation are a strong point for repeat customers.
- Efficient Service: As an "Express" location, the store is designed for quick and efficient service, making it an ideal choice for New Yorkers on the go who need a fast and satisfying snack.
Contact Information
Address: 2568 Broadway, New York, NY 10025, USA
Phone: It is advisable to look up the current phone number for this specific location to get the most accurate information. A quick search on a reputable business directory or the official brand websites would provide this detail.
Conclusion: Why this place is suitable for locals
Auntie Anne's/Carvel Express is a perfect fit for the local New York community for several reasons. First and foremost, its location on Broadway in the Upper West Side makes it a highly accessible and convenient spot. New Yorkers value convenience, and the ability to grab a quick and delicious treat without having to go far from their daily routines is a huge plus. The dual-brand concept perfectly addresses the spontaneous and often diverse cravings that people in a busy city experience. You might be in the mood for a salty, savory snack one moment and a sweet, cold dessert the next; this place solves that dilemma in one visit. The positive feedback about the staff is a significant draw. In a city where good customer service can sometimes be hard to find, a location with friendly, accommodating, and attentive employees stands out and fosters a sense of community. The reviews highlight the staff's dedication to ensuring a great experience, which makes customers feel valued and encourages them to return. For many locals, this establishment has become a reliable go-to destination for a sugar craving or a quick snack. The familiarity of the Auntie Anne's pretzels and the classic taste of Carvel ice cream provide a comforting and nostalgic experience. Despite some negative feedback regarding product quality at certain times, the overall sentiment from many loyal customers points to a place that delivers on its core promise of delicious treats and excellent service. Its role as a reliable neighborhood spot for a treat after school, a quick bite during a busy day, or a dessert on a night out makes it a valuable and well-loved part of the Upper West Side’s local business landscape. The store’s unique offering and commitment to customer satisfaction make it a worthwhile stop for any New Yorker looking for a satisfying snack.
Auntie Anne's/Carvel Express Ice cream
Featured Products
- Pepperoni Pretzel Nuggets
Bite-size pizza with pretzel dough. each one is topped with a pepperoni slice and a three cheese blend.
- OREO® Topped Nuggets
Original Nuggets topped with a cookies & crème sauce and OREO® crumbles. Limited time only.
- Watermelon Spritz
We added Watermelon flavor to our refreshing twist of lemonade and Sprite®. Try this limited time Spritz today.
- Watermelon Lemonade Mixer
Refreshing Watermelon flavor mixed with our Original Lemonade.
- Watermelon Frozen Lemonade Mixer
Watermelon Lemonade with a frozen twist.
- Dip N' Sip $0.00
Try the Dip 'N Sip. Your Choice of: Pretzel Nuggets or Mini Dogs+ Drink+ Dip.
- Football Buckets
Get a Football Bucket with two flavors of Pretzel Nuggets/Mini Dogs and your choice of three dips.
- Sour Cream & Onion Pretzel Nuggets
Original Nuggets Topped with Sour Cream & Onion Seasoning
- Honey Mustard Pretzel Nuggets
Original Nuggets Topped with Honey Mustard Seasoning
Pretzel Buckets
- Pepperoni Nuggets Bucket $49.99
A fun twist on pizza delivery. Add Marinara Dips to complete the pizza party. Each bucket includes 5, 16 oz. cup servings per bucket.
- Original Pretzel Nuggets Bucket $45.99
Shareable bucket of salty Original Nuggets. Each bucket includes 5, 16 oz. cup servings per bucket.
- Mini Pretzel Dogs Bucket $49.99
Mini dogs for many friends! Try a Mini Pretzel Dogs Bucket. Each bucket includes 5, 16 oz. cup servings per bucket.
- Cinnamon Sugar Pretzel Nuggets Bucket $45.99
Sharing is sweeter with Cinnamon Sugar Nuggets. Each bucket includes 5, 16 oz. cup servings per bucket.
Classic Pretzels
- Original Pretzel $7.99
The original twist that started it all; a simple, buttery and salty pretzel.
- Cinnamon Sugar Pretzel $7.99
A sweeter take on a twist sprinkled with fresh cinnamon and sugar.
- Sweet Almond Pretzel $7.99
Anne's favorite twist: a sweet, yet salty pretzel baked with a toasted almond crunch.
Pretzel Nuggets
- Cinnamon Sugar Pretzel Nuggets
Cinnamon and sugar make these little twists impossible to resist.
- Original Pretzel Nuggets
Bite-size salty pretzel nuggets that are baked fresh for you.
- OREO® Topped Nuggets
Original Nuggets topped with a cookies & crème sauce and OREO® crumbles. Limited time only.
Pretzel Dogs
- Mini Pretzel Dogs $9.99
These mini bites pack big flavor with Nathan’s Famous® hot dogs wrapped in our fresh-baked pretzel dough.
- Original Pretzel Dog $8.99
Pretzel dough twisted around a Nathan's Famous hot dog.
Drinks
- Coca-Cola® Fountain Soda
Auntie Anne's proudly serves Coca-Cola® products to pair perfectly with our pretzels.
- Bottled Water $3.99
- Watermelon Frozen Lemonade Mixer
Watermelon Lemonade with a frozen twist.
- Watermelon Lemonade Mixer
Refreshing Watermelon flavor mixed with our Original Lemonade.
- Watermelon Spritz
We added Watermelon flavor to our refreshing twist of lemonade and Sprite®. Try this limited time Spritz today.
Dips
- Cheese Dip $1.99
Pretzels and cheese, meant to twist it up together.
- Sweet Glaze Dip $1.99
Creamy, sweet glaze perfect for cinnamon sugar.
- Marinara Dip $1.99
Savory and slightly sweet red sauce.
- Hot Salsa Cheese Dip $1.99
Add some heat with this spicy, cheesy dip.
- Honey Mustard Dip $1.99
Sweet tang of honey mustard.
- Caramel Dip $1.99
Sticky, delicious dip for any pretzel's sweet side.
- Cream Cheese Dip $1.99
Rich, delicious dip for any pretzel.
- 6 Dips $10.99
Add 6 dips to your order to elevate your snacking experience.
Cinnabon Quick Bites
- Chocolate Peanut Butter Candy Bon Made With REESE'S PIECES $0.00
OREO® and java lovers unite. OREO® cookie pieces, caramel, coffee drizzle. Try one today at participating locations.
- Chocolate Peanut Butter Cup With REESEs Bon $0.00
OREO® and java lovers unite. OREO® cookie pieces, caramel, coffee drizzle. Try one today at participating locations.
Cinnabon Beverages
- Chocolate Peanut Butter Cup Chillatta Made With REESE'S
Chocolate, REESE’S Peanut Cups, and REESE’S PIECES. This Chillatta is sure to mesmerize your tastebuds
Auntie Anne's/Carvel Express Details
Service options
- Takeout
Accessibility
- Wheelchair accessible entrance
Dining options
- Table service
Atmosphere
- Casual
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
Children
- Good for kids
Auntie Anne's/Carvel Express Photos










Auntie Anne's/Carvel Express Location
Auntie Anne's/Carvel Express
2568 Broadway, New York, NY 10025, USA
Auntie Anne's/Carvel Express Reviews
pretzelsadditionthe neighborhoodemployeeslemonadesaucecouplesundaeprice
★ 5★ 4★ 3★ 2★ 1Cannot give this place a low enough rating. I first tried it in October and got a cinnamon pretzel that was hard as a rock. Nothing like it’s supposed to be with poorly trained employees. I tried it again today and got the cinnamon nuggets. All the cinnamon was melted off the nuggets and they were almost wet texture. And halfway through the cup I find a strip of paper with white hairs attached to it in the middle of the nuggets. Neither the owner or the staff evinced any concern about this. Never again.
March 21 · Joseph RubinAs amazing as the sundaes and soft serve are the main takeaway has to be the wonderful workers and amazing service they provide. I specifically enjoy going to this location because I can expect quality ice cream while also having a great experience interacting with the staff. They go above and beyond to make sure your order is perfect, exceed expectations, and accommodate however they can. This location is a must go if you haven’t been and my personal favorite go to whenever I get a sugar craving
March 24 · Ralph FleuranvilHey guys, my name is Calvin. I literally came from 34th St. and there was closing. I got here at 11:51 and they still compliment me and service me. They are very good and very fast on their feet. Everything is fresh. Everything is great thank you
June 07 · Calvin SotoUPDATE: Very disappointed in the service at this location. The employees are very unknowledgeable and they struggle to take people’s orders. I’ve never had a problem ordering ice cream at an ice cream shop before but somehow the 2 times I’ve been here the employees have difficulty taking my order as well as the orders of other customers. The other day a customer picked up an ice cream cake and the Happy Birthday written on it was completely illegible! The employees seemed to not understand what the issue was and just stared as this customer was telling them the issue. They didn’t offer any kind of compensation. And if you’re looking for the Wed BOGO Sundae special, don’t bother because they still don’t have hot fudge and they don’t know when they’re going to get it (the sauce in my picture is Hershey’s chocolate sauce, not hot fudge). I was so excited for this Carvel to open but I won’t be coming back until they get it together.So excited that this Carvel has finally opened!! A great and welcome addition to the neighborhood! Can’t wait to come back on a Wednesday for the sundae bogo special🍦🍦
October 03 · Alana RogersThis store is absolutely fantastic. The people running the store are so sweet and excited to see you, amazing at remembering their regulars and treating them with care. The food is amazing and made fresh, wonderful!
June 08 · Izzie Penn
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