Dairy Del

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Dairy Del Reviews

• This place has taken the whole fun out of IceCream. Now management has you order ice cream from the south register and then wait for the cashier to go to another area to actually get the ixe cream but not before repeating the entire order over. I have been coming here for years. Place has gone downhill. Don't waste your money or time.

  June 27 · Queen Me

• This location provides unbelievably exceptional customer service! I came in today to pick my cake up and it was so beautiful. I had to personally thank the person who made this and he said he was fairly new, and just started making special order cakes! Everyone there was nice and seemed happy to be there. Definitely will be returning

  April 12 · Lawrence Thomas

• Went there at around 10:30 and the store was closed for the icecream but they have icecream in the freeze. The door says open 24/7. We only need to buy icecream for our toddler but ends up buying quartz

  September 03 · Nupur Goel

• I registered the membership on my birthday. And downloaded the app. The stuff was very rude. I didn’t get a free scoop. What a shame!

  June 05 · Wei Zhang

• Went there two nights ago and the two young gentlemen that worked there in the evening were very helpful. They were very patient when we took forever to order our flavors and even gave their recommendations for icecream and donut flavors. I know that's what you expect at an ice cream place but these guys were kind about it too. Made experience better

  December 04 · Daniela Santos

• So, I ordered a banana split. Worker claimed, “we have no bananas so I’m not going to make that”, then denied my girlfriend service when I tried to change my order. Then, I had to drive back to the location after my girlfriend told me what happened, when a different employee found an entire stack of bananas and made the split.Absolutely weirdest experience at a BR ever. Like I get it, minimum wage ice cream shop during the graveyard shift? Not super fun. But like dude, if make the banana split is too much for you, maybe pick something more your speed.10/10 would order again.

  August 24 · Micheal Van Wagner

• This place used to be better but the lasts few times I’ve gone here at certain times, items which used to be on their menu were now excluded from their menu. They don’t sell malts anymore or have malted powder mix to make a customer a malted drink as opposed to a shake. Several times while going into this location, I wasn’t able to buy a Strawberry Smoothie (THEY WERE OUT) and today going in there I was served a small cup of vanilla yogurt ice cream, lots of ice and no Strawberry juice. I had to wait until my drink was fully melted before I could drink the thing. The cashiers are always nice and the services is quick but the lack of availability for these two items I find to be a bit problematic. They are still available on the menu and the restocking process is a must if you are planning to keep these items on the menu.Yeah, remodeling could help them a bit and there is a lot of beggars in front of the store.

  April 03 · sabrina brown

• Extremely rude and uncaring employees.Paid for a quart of ice cream, received a container of scoops. Ridiculous. When attempted to speak to one of the staff she snapped me up like I was disturbing her.This place needs a total overhaul, management and staff. A good cleaning wouldn't hurt either.

  February 28 · Karen

• What’s the point of going out for ice cream if you get kicked out of the lobby? They also charged me $1 for a cup of tap water. What inept and out-of-touch management. It was a very good milkshake though! That’s why it gets 2 stars and not 1.

  December 04 · Jackson Wagstaff

• Ordered 4 different ice cleansing through door dash was charged 44.00 and received 2 of tge items we ordered. Do not recommend

  September 07 · Denise Secson

• If I could leave zero stars I would. Ordered a banana split through Uber Eats. They put 2scoops of chocolate and 1 scoop of vanilla ice cream on it and nothing else. Uber wouldn’t give me my $ back. Oh did I mention it was turned side ways in the bag and spilling everywhere.

  July 14 · Phyllis Ruffin

• For some reason I can't remember the name of the young man cashier. I think he said it was Abraham or Muhammad or something.Anyway, $1.89 for one donut is a little jacked. But I was glad to see a 2 for $2 coupon taped under the register and so I used that.

  September 06 · Lyon-Bondye Kratos-Radah

• The cashier lady was single-handedly managing both the baskin Robin and Dunkin orders along with the payments. She was kind and even asked for reviews about the new flavor they had introduced. Good selection of ice creams.

  May 15 · Vidhee Mittal

• The worker didn’t get either of my 2 flavors right.I tried to correct him 4 times. He wouldn’t do milkshakes or sundaes. He also put the same scoop into 4 ice cream containers without rinsing it. I don’t know what flavors I have and I have an allergy, let’s hope I don’t end up in the hospital.

  October 22 · Stella Bradley

• First and last time there. Went in and it was empty. I walk up to the cashier and he’s on his phone even after I had been standing there for like 10 seconds. Then he finally decided to acknowledge me. He proceeds to ask what I want, I tell him and hes laughing and joking with his coworker and asks again what I want. He turned around and was still talking and laughing (I don’t mind it but the fact that he kept making me wait so he could crack some jokes on the side, is annoying) took about a minute to finally charge me. He’s so unprofessional. Very unwelcoming. This could’ve been a fast and easy transaction but that lazy cashier likes to take his sweet time and act like WE need him. Not sure how he’s still working there. This was on 12/9 at around 2:15pm.

  December 10 · Mayra

• The ice cream was great. The prices are good for inside the city. The restaurant and service, however, leave a lot to be desired. The lady behind the counter was rude to us and other customers to the point where it was just about unbelievable. The restaurant was filthy with overflowing trash. The only wheelchair accessible door was blocked. Whoever owns this should be alerted to the numerous problems here.

  July 04 · Whitni Buckles

• Good ice cream, but service not so much. No structures line ups, people trying to get in without waiting for their term, employees don’t help and over seem disorganized and not completing orders correctly.

  July 06 · Ir Ke (Nickname)

• Dunkin’ Donuts and Baskin-Robbins is the perfect combo for coffee and treats! The atmosphere is bright and welcoming, with friendly staff who make the experience even better. Dunkin’s coffee is always fresh, and the donuts are soft and delicious—the classic glazed never disappoints. On the Baskin-Robbins side, the variety of ice cream flavors is fantastic, and the scoops are generous. It’s a great spot for a quick pick-me-up or a sweet treat with the family. We’ll definitely be back!

  January 19 · ᗪᗩYᑎᗩ

• Just walked into this location to grab my daughter some ice cream and every time a white person walked in the man behind the counter would complain and say another whitey, or damn more Caucasian. I ended up walking out. Absolutely disgusting behavior.

  June 28 · Tara juliano

• The service was incredibly friendly. I asked for 4 chocolate munchins and they gave me double. My husband ordered 2 blueberry donuts and a hot tea. I also got a small scoop of Love Potion 31 since it is still out for February.

  February 24 · Jill Myers

• Terrible service they can care less about helping you. Sometimes you’re waiting for ever for someone to even come to the front. Jeni’s Splendid Ice cream shop on Randolph is a much better experience and way not unique flavors!

  March 12 · Ursela Hybridge

• Just bought ice cream here. The staff doesn’t have availability to take order and very unskilled to put the ice cream scoop on the cone. As soon as we get it fell off. Not a good service either.

  August 12 · Sujin Kim

• My daughter has a dairy allergy so I asked the worker if there were any dairy free ice cream options, she said “no”. I said “okay” and didn’t argue since I know dairy free is hard to find, I was just hoping that a large chain would have one accommodating option. So we decided to leave. As soon as we were halfway out the door she said “who comes to baskin robbins for dairy free”. You’re kidding, right? :) Please share your easy-to-access ice cream shops that only serve dairy free — I’ll wait. :) The worker had NO empathy what so ever. She was working on Sunday, May 21st at 5:00pm, I hope BR sees this and helps provide customer service training cause that was a rude experience for a customer.

  May 21 · Kat Vu

• horrible service. I waited 30 long minutes just to get my order taken and he was alone so I was patient with him and i still another 20 minutes just to get my 2 shakes and he gave me an attitude because i wanted a topping on my shake which i told the Arabian associate working in the beginning. Rude. I’ll never go to this location again.

  October 05 · Zaria Wiliams

• No customers, but felt like we had to wait to be acknowledged. Ice cream tasted like it had been in the freezer for too long. No thank you or response when we said thank you.

  August 25 · Derek Turner

• Filthy location. Ice cream was melting and there is fruit flies everywhere. They also had 0 waffle cones available. Promotional flavor was not available. The cashier lied about the bathrooms being out of order but let another customer use the restroom despite me being very visibly pregnant. Disgusting location that should be shut down.

  February 22 · Cindy Ruiz

• I ordered a cake online. An hour prior to my pick up time, Fabiola from this store called and she said the cake is not going to be ready because they do not have the cake and ice cream that I selected. Obviously I got upset because the cake was for a special occasion and they accepted my order made 2 days prior and charged my card. This lady is very rude and has zero customer service. Instead of being apologetic to a customer because she cannot fulfill the order timely, she said she is wasting her time talking to me and she hang up on me. I suggest to the owner to discipline this employee. You cannot have a loyal customer if you have a rude employee like Fabiola!

  November 14 · Marites Sy

• This location is both a Baskin-Robbins and a Dunkin'-Donuts (the same employees are responsible for both brands). I went here for ice cream. I was instructed to wait in line at the Dunkin' Donuts counter. After waiting for 10 minutes and ordering ice cream, I was directed to the Baskin-Robbins counter. Here, I waited for 10 more minutes before someone came to scoop my ice cream while many people who entered the store after me were served. Finally, someone came and scooped my ice cream. But it didn't end there. Rather than checking me out at the Baskin-Robbins counter, I was told to go wait in line AGAIN at the Dunkin' Donuts counter. This took 5 minutes. Finally, I paid for my ice cream (in cash), and was given incorrect change.

  July 07 · Josh Guberman

• Try to redeem a few of my $2 promo cards from T-Mobile Tuesday for a purchase, but I was told only 1 card per person per purchase, per card, no such restriction.Ask the cashier, he said is the store policy, which had nothing to do with the promo card.This literally is the only store that give us any problem at all for either Baskin Robbins/Dunkin Donuts.That's the last time I go and I will never recommend this location to anyone of my friends.

  July 18 · Chun Kwok Lau

• I've tried to order a Reese's sundae from here on multiple occasions. The guy at the counter always says they're "all out of Reese's sundaes". Save the hassle and drive the extra 3 mins to the Baskin Robbins on Roosevelt where they don't mind making things that are on the menu.

  May 04 · alicia diamond

• Hate it!! This place is so bad with customer service. I went in December 18, 2020 for XL peppermint mocha coffee, the lady gave me my total for $3 plus and I inserted my card for payment right after I did that the lady making the coffee said we have no peppermint mocha. I quickly removed my card and ask if the transaction go through, they assured me that it didn’t. Right after I left and got to work a transaction for $7plus dollars came out my account. I been calling and then I went back and they took my information saying they have to reach out to corporate to retrieve the transaction and will contact me after doing so. By the way she didn’t have a pleasant attitude. Today is 01/01/2021 and still nothing. Please be careful going and using debit/ credit card with them. They will get you..

  January 01 · Priscilla Coleman

• So I ordered ice cream off of Uber Eats you guys have pralines and cream now the consistency of pralines and cream is vanilla ice cream the nut praline and caramel inside. why in the world would you give me chocolate brownie with pecan. mind you I do not like chocolate. you better be glad that I'm not allergic to chocolate or it would have had a whole lawsuit. you guys do not know how to do your orders right and it seems like you don't know nothing about flavors and the people who pick the flavors you're going to have a lawsuit on your hands if you continue to make mistakes like that. imma let you know now that it is disrespectful and it's incompetent on your part to not do the right order why are you working there if you not going to do things right

  December 10 · Whitney Hooten (Ace La)

• Horrible customer service. Ordered sundaes and all toppings were missing. Although we both asked for cherries one person had none and the other person had 3. So they have the toppings they're just not that good at reading. Asked for marshmallow butterfinger, praline… nothing! Just scoops of ice cream.

  March 26 · Colleen Dignam

• "Open 24 hours" but you can't go inside the store or order from practically most of the menu. They'll only sell you scoops of ice cream but no shakes, sundaes, banana splits etc. after 10pm

  December 22 · Marilu Torices

• Anyone lady saying "Good morning what are you having" to coustomers that are 5 people behind. I personally like to get my coffee right after I order it so I don't have to go back and complain that I have someone else's coffee.

  July 24 · Fun with Eliana

• I drove from downtown Chicago to this location in order to pick up an order. I get told that the can't be made because of no more ice cream. So my time and gas was wasted into picking up an order. You all need to do better and communicate better.

  January 17 · Deandre Mayfield

• The employee working that shift are extremely rude to customers and the lacked basic hygiene and were not wearing gloves. I came with a friend to order two milk shakes. My friend ordered one and I was not sure what flavor to get I ask to try two flavor and I was denied. He insisted that I could try only one. So my friend asked to try the other flavor since it was one flavor per person. But she was also denied.We walked out and left first shake even though they were already working on it. Because of the rude attitude of the employee. It is not like we were there only to try and not order. We already ordered one and we were about to order the second.The other employee working that shift just looked as the situation happened. I really hope that their employment is reconsidered since they lack any customer service skills.

  June 30 · Assma Ha

• The customer service in this store could probably not be any worse. However, if you can keep your mind focused on ice cream and donuts, you can probably stand to get through the experience to enjoy your treat. The place does appear clean and the food seems fresh. However the lobby is a mess and always has some hangers-on hanging around. This place will do in a pinch.

  October 28 · Cedric McCay

• The guy on night shift is sooo rude. He's always on the phone messing up people's orders. He's not fit to work there at all. Its either he needs more training or should always work under supervision. Never coming here at night again

  March 16 · Ifedayo O.

• I finally found the black walnut ice cream I have been searching for like forever!!! Sooooo HAPPY 😁😁

  September 28 · Eva Walker

• Ordered a cake for a child’s birthday party. No ice cream flavors were available, so they called to ask what my child’s back up flavors might be. Nearly all of the flavors were unavailable for some reason? I requested a color for the cake in online form that would match the party - this apparently never made it to the person putting the cake together or maybe it’s not available with that type of cake? Will never know. Requested a simple happy birthday message - child’s name was spelled wrong. When the order was picked up, told the cashier twice that the name was spelled wrong on the cake during pick up, and it was ignored. Cake itself tasted good and was ready on time.

  July 30 · Nina Schell

• It was my birthday today, and baskin is supposed to give you a free ice cream scoop. I had the app, was signed up and had my physical ID with my birthday on it. The employee said “No, we can’t do that.” Very disappointing since it clearly states online that they are able to give you a free scoop. I was so excited and the employee was very mean

  September 19 · j d

• They refused to make a cake I ordered online by the time that I selected to pickup, and what's worse is I said "okay I'll just take a refund," and I was told they will not refund online orders. When I said the website clearly states the refund policy, the owner of this location said, "I can make my own rules and we will not refund you." Wild

  June 27 · Jonah Saesan

• Ordered a custom birthday ice cream cake 48 hours in advance. Turned out great and it was ready early. Thanks!

  July 07 · Matt McCareins

• The young lady who makes the cakes, i believe her name is Vanilla, did a fantastic job! She was able to accommodate a very last minute order and was absolutely nothing but polite and professional. Thank you so much!!!

  December 22 · Jenny Alvarez

• Came to this location at 11 PM hoping to get good service instead was waiting for 20 minutes when I was the only car in the drive-through, then he asked me what I want. I told him I have a big order for ice cream, then was told there was no ice cream. I kept saying hello five times no response went to the drive-through window. Guy was mopping, he did not even came to the window and told me if they were closed or what what’s going on. Very bad experience here. Too bad I had a block party was about to spend more than $500 here good thing McDonald’s was open.

  July 05 · Jorge Velazquez

• Ordered online for pick up and when I arrived the worker said that an uber took it. I told him no I ordered online and he panicked and said he never got the order in the system. I showed him my receipt and he closed the window on us. I couldn’t even get a refund.

  April 06 · Patricia Alamillo

• Ordered online and went to pick it up. They gave us the wrong thing, and when we came back they were laughing over the speaker saying that they gave us something else because they didn’t have what we ordered. It’s crazy to just give us something random without letting us know or asking what we would want as a replacement. They 100% did it on purpose hoping we’d just drive away before looking in the bag to check. Employee had really bad attitude as well when we got to the window to get a replacement that we’d actually want. Super rude and unapologetic.

  October 02 · Victoria Jones

• The workers are speedy and friendly. Generous with pup cups. Mobile order line option is nice too

  August 17 · Brandon Morales

• New location clean put no restroom I ask supervisor his from India why restroom close he say I don't know

  June 14 · DANIEL A (southside)

• Generally fairly reliable, but they use way too much vanilla in milkshakes. It's so strong I can't taste anything else. Tend to be a bit too thin, also.(To be clear, by "way too much" I don't mean "slightly over what I might suggest. I mean that they've used a week's supply in one milkshake, such that I can't even taste mint if I try.)Edit: Having gotten home and under the light, this is /way/ too green, to the point of being almost blue. Something isn't right about this, but I don't know what, exactly. It smells really wrong. I'm not even going to finish it.

  June 26 · Erin Scanlon

• Honestly, worst Dunkin Donuts/Baskin-Robbins I have been to. I made my order through the drive-thru (ordering two items) and got told to park on one of the parking spots on the waiting area. We waited approximately 8 to 10 minutes. While waiting another car had parked next to us to wait for their order and in the next two minutes the person who took my order comes up to my window and says the order but then walks towards the car that had barely arrived and gives them my order. My daughter asks the person why is the other person in the car receiving our order or why is he receiving the order if we had arrived first and waited more than them, the only thing the worker said was that she didn't know and that she didn't manage the kitchen. I get out of my car and walked inside the facility to ask about my order. The manager was very rude, didn't even let me finish talking when she was already ordering the person in the register to refund me my money when I never even asked for a refund. They wouldn't even admit they gave my order to the other car.

  September 06 · Ma. Lozano

• Very poor customer service. I live in Texas and ordered a cake for my nephew. His mom went to go pick it up with my name and order number and they couldn't find the order so they sent her away. I called and they had the order there but thought she was there for a different kind of order and never looked to see if it was a cake. My Sister didn't know what it was because I wanted it to be a surprise. On the phone both employees I spoke to were so rude and didn't care at all. I will never order from here again and suggest others don't as well.

  December 28 · Laura Melrose

• The wait was10 minutes long in the drive threw. There was only one person doing the drive threw. The other workers where cleaning and not helping at the drive threw. The young man was taking orders and making them as well, by him self. Something must change. Bad wait so bad service.

  September 07 · Lety Martinez

• 🐇Only visit of you have time to spare. Even with how slow their business is and the amount of people there it takes longer then usual to get a simple ice coffee.If you go inside bring a sweater extremely cold.

  October 06 · Merci

• I have been here multiple times, and most recently I visited this place with a friend. We both got double scoops - one of cotton candy and icing on cake, and the other with winter white chocolate (it was also the flavor of the month) and chocolate fudge. All the flavors were very tasty! The pairing of the flavors was also very complementary! I am sure the next time I am in Chicago, I will get ice cream from here.

  December 24 · Vyshnavi Vennelakanti

• Outrageous. The cashier lied and said they did not offer samples before making my final selections. I was confused because that is why they have sample spoons. He the agreed to sampling once I insisted politely. After choosing 4 items I asked to taste the sherbet as well and was denied. He said "no more samples!" I was shocked since I was preparing to pay for 4 items already. I again insisted and he said no. I left immediately without purchasing anything and will never return. There were other patrons and it was unreasonably humiliating. Customer service training is needed in THIS location desperately 😫

  July 01 · Chris Curse

• The cashier charged extra for the cone of icecream then refused to fix it. The cashier was extremely rude. So did the manager. They were both extremely rude. Would not recommend

  June 02 · Kaya Sky

• I was clear about using 31% discount, but then the employee just started the transaction without confirming my reward.

  March 31 · Yu Jin Oh

• Why would you confirm an online milkshake order for 2 flavors of ice cream that you don't even have and then waste a driver's time making them go there, then call me and tell me. It's almost like the people working here are too incompetent to make a single logical decision to help anyone else. Hyde Park is worthless for food services.

  June 18 · Sam Robinson

• If I could give this Dunkin 0 stars I would this has to be the dirtiest Dunkin I’ve been in , it’s smells like piss walking in noCoffee smell at all the floor is super dirty the garbage can is filled all the way to the stop and they have homeless people in there this place is a junk yard , I didn’t even order I left of how nasty this was please keep it nice and clean

  April 21 · Miriam Mendoza

• For the prices they charge, you’d think customer service would be exceptional. That’s not the case with this location. When you ignore waiting customers you’re losing money. Maybe it’s an issue with management, maybe it’s an issue with the employees, maybe it’s both. I just know I won’t be returning to this location, hopefully ever again.

  September 16 · Small Bumble

• I was waiting in line for a while until someone came to the front and took my order there were at least five people and you can say I was waiting in line for about 5 minutes just for someone to take my order but overall my icecream was great

  April 07 · Casandra Ruiz

• Stood in line, with only one other patron in front of me, for about 10 minutes. There were 5 employees behind the counter, not one of them acknowledged me. When I asked if someone could take my order, they all ignored me.

  May 03 · Misty Villafuerte

• It was OK they didn't list to me and they got our order all wrong

  September 17 · Gerald Stainbrook

• Came and ordered ice cream with my wife. It took a second to get service but the workers seemed busy with the drive thru. We had a little trouble trying to get the 31% off (as it’s the 31st) but we just had to find the coupon on the app. Overall the store was clean and the staff was friendly.

  October 31 · James Petersen

• I came to order one of those funny Turkey cakes for tomorrow and the lady helping me was so nice! She helped me decide on the flavors and even called to confirm I could get it the next day.It’s also by far the cleanest Baskin-Robbins/Dunkin I’ve ever been to. Overall the store seemed very well managed and coordinated.

  November 16 · Olivia Luna

• TERRIBLE! I went for a vanilla sundae how do they give me a strawberry sundae my child can't have strawberry he's allergic. I called to let them know well the phone was off the hook all day. Unless a worker was using it that long since I kept getting a busy tone... Unbelievable how they could mess up ice cream. I guess from now on i have to check my order before leaving drive thru.

  April 19 · Monica Gonzalez

• Amazing customer service! Me and my boyfriend kept coming to this Baskin Robbins and the lady who took our order was extremely nice! I highly suggest coming to this one because they have ice cream late at night compared to other BR.

  April 15 · Brenda

• I only get coffee and breakfast food from here, the sandwiches are made with care, and taste as good as they can with the ingredients that are provided by Dunkin. I've been here many times, the orders are always correct and the staff is always friendly. I would recommend.

  May 13 · Edward K

• Went through the drive thru yesterday morning during rush hour , got my usual caramel blast with 2 doughnuts and avocado toast . When I tell you they got the line out the way during rush hour the morning team did their thing ! I even got my purple cup, which let me tell you half of these dunking donuts places don’t even have them on display . The young lady and gentlemen working the window where so kind and gave out great customer service .

  March 08 · Norma Almazan

• Was there this morning order bagel and coffee received wrong flavor coffee and roasted bagel.ask the sales person to exchange for better bagel attach pictures are replaced one which look identical or the same? Its good idea to get something where grill is not to be used looks like employees are not trained properly about food quality or just don't care.its second time this happened to me this week last time I order croissant to drive thru got burn croissant infant all broken didn't enjoyed any. Guess it's my last time giving business to this location.

  July 11 · Syed Naseeruddin

• Are they supposed to be close at all 10pm on a Saturday night? Their front door and online hour of operations state, open till 11pm. When I arrived, an employee stated that they were already closed (10:03pm). What a bummer

  July 19 · Noah Zeek

• Doesn’t serve Baskin-Robbins past 10 PM and closes doors early, but won’t update hours.

  June 17 · Emily Wright

• Went to pickup my ice cream order at 9pm, posted hours say closed at 11pm. The doors were locked, looked like they had closed early. I had to go to the drive thru window to get the girls attention to open the doors, so I didn’t waste my money on an order I couldn’t pickup. Then the guy worker made me the wrong ice cream without the toppings I spent extra for.

  May 17 · Bonnie Hall

• I was in the area and saw this location. I got a jamocha milkshake, and it was excellent. The Establishment was very clean and modern, and the staff was very pleasant and professional. Overall, it was a great experience. While I did not use it, they also have a drive-thru. I would definitely recommend this place.

  July 07 · Henry Miller

• I love that they make any flavor of ice cream into a shake, and today I had chocolate chip cookie dough. It had just the right size of chewy bits to fit through the straw. The restaurant is bright with many window seats. The bathroom was clean (they can buzz you in).

  August 24 · David Johnsen

• It's Baskin-Robbins, so you know what you're getting. But the service was very friendly and quick.

  July 22 · Aubrey Granderson

• Lobby open, but no one there working the front. One guy walks out, mask under his chin. Sees me, but treats me like I don't exist. Don't want my business, will gladly take it elsewhere.

  September 04 · Rachel E

• Stay away! I was yelled at by multiple employees after they gave me the wrong order. The employees are extremely mean. Do yourself a favor and go anywhere else!

  October 03 · Chris Faxel

• Worse service the employees don’t know what they are doing, they decently need training .Us as consumer wanted to drink coffe in their dining and we were told we can’t sit down. What kind is of place is this I’ve never been told to leave in any other locations and here I was told to leave . On top of that I have order hot coffe I got hot chocolate what a place ! Terrible

  April 15 · connie llapa

• I walked in and was ignored by both of the young ladies that was working. Stood on the baskin robins side to order ice cream and never was once told they only use one line for baskin and Dunkin. Then when i questioned it I was told they did not know I wanted to order anything, but I had been standing waiting for 15 min.

  January 17 · courtney

• ABSOLUTE WORST BASKIN ROBINS TO GO TO. They get our orders wrong every time. All we ask for are 2 scoop sundaes and a few toppings. And it's always "to go". They jam everything into a small cup, they have poor customer service. And they hardly ever get the toppings right. Like really? Very disappointed.

  February 01 · Pablo Ramirez

• RUDE and POOR customer service, i called to find an explanation to why my doordash order was wrong. Lady who answered the phone kept saying denying such order but i checked with the app and customer service and it was the correct location. The lady was completely rude and answered me with a stupid attitude. This place is MESSY and not organized AT ALL.

  March 13 · Abigail Ramirez

• Deliciously good! I love ice cream from here! Always clean but super busy all the time wears out the workers haha but its great service and they're hardworkers!

  March 26 · slyleslieAlphaWolf blackhearts

• Horrible service!! Ordered through Uber eats they didn't even try to get my order close to what I wanted..drive thru same Horrible service

  July 16 · Kellie Sheared

• I ordered a banana split twice from this location and they sent me something else both times. The 2nd time I went up to the store after my delivery to complain there was no manager on site the employees said they didn't have any bananas. Instead of canceling the order or alerting the uber eats driver they just made me ice cream in a cup. The owner is never there.

  June 19 · Phyllis Parham

• Order from them via door dash 3 times. Never give me the right order.

  July 02 · Micah Hicks

• The customer service by that drive thru black girl with the long eyelashes was by far the most traumatic experience in my life we were given attitude over the order intercom 1st thing she said im alone and there was no line behind us it was Easter Sunday than she didn't want to tell us flavors all the 3 options we asked she said they didn't have and then we said 1 flavor and I asked again for another she said No! She said she timed out and I had to go back through the drive thru and order whatever else I wanted to,, huh! It was horrible for my child to hear and than witness at the window as i thought she was handing me the ice cream when she pulled back and with an attitude said "give me the money first if you want the ice cream " omgosh we were shocked at the discrimination because were white and i said my wallet is in my lap i thought u were handing it over. Rolled her eyes and no professionalism said you want this icream or not! I said you have had a poor customer service/ since back their attitude because your working alone. Thats not my problem i said! She has given us a reason to never go back. She had my daughters ice cream dripping from all over her fingers disgusting she didn't wear gloves and shes handling money. Because I called her out she closed the window in our face called me a "b" and tossed my daughter's ice cream in the trash and kept talking.

  April 10 · Yellitza Velez

• The service is always friendly- though my daughter and I only drive thru every few months:)The ice cream is delicious, but our cones were Very dry. The cone is my favorite part with all the ice cream inside... We used a spoon to scoop out the remaining ice cream:(I'm not one to complain-- but this is an exception.

  September 12 · Lisa Marie Hafner

• Got to the drive thru at 12:30 was told that they are temporarily closed for ten minutes. I parked and waited got back on the drive thru for him to tell me the same thing. I told him I waited for twelve minutes. He said I am only one person, so I’m temporarily closed for ten minutes. It is now 1:09 I went back again to be told the same thing. It’s always a problem here!

  February 22 · Keisha Smith

• Been blowing horn for 10 minutes, no one comes to the drive thru. It's 1:20 am it's supposed to be open 24 hours

  March 06 · Princess Oldham

• I was skeptical about a ice cream delivery but it was good 😊 as any other food item. No complaints..

  May 19 · Jernigan Phoenicia

• Worst service I have encounteredI ordered online a banana split with three different types of ice cream with three types of toppings and also I pay for extra topping. I get there they tell me they don’t have any of the ice creams that I chose and no toppings, and on top of that they was unprofessional and rude. I would never ever visit another Baskin-Robbins again.

  March 23 · tiffany barnes

• On saturday May 6th I visit this to this establishment via the drive-thru. I was attended to by two females who were uncultured, mennerless and untrained staff person. Who delights an insulting culture customers, Because one of the female staff said I was the fifth person who came into the establishment and did not know what they wanted. This apparently was a problem. I will never visit this establishment again. The owner of the store is going to lose a lot of patronage if this continues. If they have cctv they need look at cameras to see what actually transpired this is so disappointing.

  May 08 · Morganna Lockett-Ogunsola

• February 04 · James Washington

• January 05 · Rajat Balda

• Man, Daniel was awesome. As soon as we walked through the door. His customer service was continuously top tier. I would enjoy being back in his presence. His hard work and efforts will definitely not go unnoticed.

  February 05 · Janese Robinson

• Horrible customer service! Man refused to make my cappuccino blast and told me to go someone else!!!

  July 02 · Tracy Lowe

• I can only speak to my personal experience but the rating seems accurate. Ordered a cake to be ready by noon on the day of pickup and go in at 4pm. Cake is not ready and nobody there can make it. Would of had to wait for the manager to come into the store to make it and who knows how longthat would have taken. Just seems like a very mismanaged store from my experience.

  July 26 · Gibson Gwinn

• Daniel the manager offered amazing service and I will be back!

  February 05 · Barclay Levy

• To be honest...I'm surprised the place is still open. It's never clean and a year ago I promised I would never go back to this one and I hadn't until last night and it's still the same bad service at night. Older lady is very slow and rude because I asked her to repeat herself and then tries to charge me extra because I asked for my milkshake to be thick. I guess I should have read other reviews before I actually took the long way home to to go here.

  July 24 · Kiericka Smith

• I’ve ordered twice from them, and both times it was messed up. First time I got the wrong ice cream, second time they sent half the order. No one answers their phone when you call, so no way to fix the solution other than to travel to them.

  April 12 · Shawn Mann

• Refused to serve ice cream last night because they were cleaning the oven

  June 17 · John Doe

• Every time I go to this Dunkin they get my order wrong. Not just a little wrong either. I mobile order every time I go to Dunkin. There’s no way you can confuse the items I selected with any other.Today I had 2 iced coffees, 2 Boston Creams, 2 chocolate long johns, and a strawberry with sprinkles. 7 items. When I pulled up to the window the lady handed me my coffees and asked if I had any donuts on my order. I said yes! She then closed the window and turned around to a coworker. 3 minutes later they return with a bag of donuts. I should’ve checked the bag but not only was I missing a whole donut but the flavors were all wrong.I literally had a mobile order. It should be on the computer screen right in front of them!! Don’t waste your time with this Dunkin. Your order will never be fully correct. Drive the extra 2 minutes to a Dunkin that can actually make orders properly.There’s no way to correct or indicate that an order was wrong in the app so this is the intended appropriate review available.

  March 17 · ben kinsey

• I usually have a poor experience here when I visit Dunkin Donuts - the donuts are never fresh and the inside is dirty. Tables are not wiped, trash overflowing. I was super excited when I first moved here to have this 3 minutes walking distance.This evening after dinner I was in the mood for some ice cream and decided to give this place another try.I called them first to confirm the inside was open since it was after 8pm, no one answered the phone. I then decided to walk over. Front door is locked with no signage to indicate lobby hours.A note to the business owner: Be a business owner, show up, take care of your employees and provide good service. Judging by your reviews and my experience… you’re not doing any of this currently and it shows.

  February 17 · Jake Sanford

• Pretty bad experience just now, hard to see myself going back but it's convenient so who knows. Ordered kids ice cream and they gave me a huge spoon. Also gave me a milkshake that had maybe no ice cream in it, looked like choc milk. When I asked for a kids spoon and asked if the milkshake had ice cream because it looked thin, the dude said "it's a milkshake" and shut the window on me lol. Staffing is tough these days but this was pretty rough cust service.Update...Milk shake ended up being pretty bad, something going on at this place. Disappointing.

  June 25 · Dave Reid

• I don't normally stop in to Baskin-Robbins or Dunkin Donut as I am not a regular coffee drinker but this morning I wanted some of those. So glad I stopped in at this location at 3347 West North Avenue. The young lady who took my order at the register was Maria P.. There was quite a long line when I entered. she was handling each and every one of them with the same courteous and sincere greetings and service. quickly and efficiently.Anaesia. Was the next person to assist me making my order. Just like her colleague she I was able to find the time to speak to the people picking up their mobile orders and the in -restaurant orders. I was impressed no one looked frantic they just moved with a purpose. it was a very well-oiled machine .She was great at customer service. When an older gentleman grabbed the wrong order by accident she quickly noticed and politely called out to him to make sure he got the right food and and nobody else was waiting for their order. That was while she was making my order it was great!! I wish more servers/ cashiers in general customer service showed up and did their job like. Thanks Again. ANAESIA. & MARIA. P.

  November 04 · Kimberley Gilbert

• I stop by this location 3-4 times per week. They are sometimes busy early mornings during the week but the staff is very focus and does what they can to get us in an out. Place is clean ,its not a huge space but has tables to sit and even have a quick meeting if need to. They do have signs that say 30 minute limit and it looks like some people really abuse this. Parking can be a bit of a problem if visiting the plaza during its evening hrs.little ceasers pizza is next door and that place is always busy and they take up most of the parking spots.

  March 12 · The Lopez Family

• Refused service by a heavy set young black gentleman reason given.."Were closed" followed by "we're closing in 2 minutes" .I'm thinking to myself um your doors open I see costumer getting served on the DD side .I then say "c'mon man your not supposed to do that " to which I get no response ignored. Get to my car and see its 9:40! Look I get it I've worked in customer service for 15 years associate to supervisor to Asm . even at the start of me working in that field I knew the importance of providing good customer service. Sorry if I'm sounding like a wacko doo but when my ice cream vice is being impeded by someone who's too dam lazy to wash out an ice cream scooper after taking care of a costumer well let's just say lazy guy You brought it out of me. Lol

  June 20 · wilfredo rivera

• Very good service and place is pretty clean. The store have two store in it, Baskin Robin and Dunkin Donuts, but one line for both. Didn't use to be like that but now it change with no signs to tell you where to go. Stood around 10 or more minutes before I figured it out. Confusing

  July 20 · Judy Jackson

• Very good courteous nice Customer service but parking is very tight, front entrance has trash on the ground at the door and if here in the evening most selections of doughnuts may not be available

  September 22 · EMD

• The last month i came there was a different lady where she was very polite and with a humble behavior and today when i visited she is a different lady as she is very rude and with unprofessional behavior and was talking on phone when i want to call her she rudely answered to me by this i never want to visit again to this store if the same lady continues to be seen.

  May 27 · Mearaj Sulthana

• Ice cream was not as good as I was expecting for the price but service was fantastic.

  January 13 · Michael D

• Ordered 2 iced coffees, both tasted like medicine. Lady refused to make another one when I only took a sip! We didn’t even get a refund!! Will not be returning.

  September 07 · Grace R

• Came to buy a milkshake and the girl at register told me that baskin robins was close but at the door there were no sign saying that ,only a sign that said OPEN.She just didn't feel like working.

  February 24 · Alfredo S.

• I have never been treated so rudely tonight. The lady should not be dealing with the public at all. Yelling in her language (saying who knows what). If the place had zero stars that would have received. Lost my business!

  June 17 · Lisa Bacso

• They need to work on their employees customer service. I had a little wait at the drive through and I had to say hello. She should have said I will be right with you. Instead she said hold on like what? But when I came to the window she seem to be more pleasant. Maybe she was having a bad day. I also didn’t like my ice cream. When they handled me my ice cream it seems like it was already melted. I like my ice cream kinda hard. I don’t know how to explain it but the ice cream taste like it had been sitting out.

  February 05 · Gabriel Carrington

• Great ice cream.. my friend forgot her belongings and the kind lady put they away for her.... thank you for your honesty and great service.

  August 19 · Javier Julian

• Everything is always discontinued or out of stock. My ice cream also tastes freezer burnt because they give you the top skimmed parts. Not going back.

  April 29 · Charlene Thompson

• This location is close to my house but never have product!!!! Brownie are one of the best selling item for you to be running short or out off!! Do better inventory

  March 25 · Irene Pineda

• Ok, so i order an strawberry shake & came back wit sum soupy ahh milk wit strawberries in it basically 🤬 I will be giving bad review to all u bogus ahh companies🤡

  May 24 · Hoochie Daddy

• THIS VISIT THAT I GO THESE DELICIOUS DRINKS AND BAGEL,THEY WERE SO GOOD.I TOTALLY RECOMEND THAT YOU NEED TO GO TO DUNKIN.I COME WITH MY NIECE SHE ORDER THE WHITE CHOCOLATE ICED SIGNATURE LATTE AND SHE SAID THAT IT WAS SO GOOD.AND I TRY THE CINNAMON ROLL AND IT WAS SO DELICIOUS 😋.

  December 07 · MAIDS AROUND CHICAGO

• Oh I had the best time here. I was craving for a great ice cream treat and I'm glad I came. I had the 3 cookie warm sundae and it was perfect. The customer service was off the chain and they added everything I asked for with a smile. I took my time with my treat that's just how good and beautifully crafted it was. Will always go back.

  September 18 · Michelle Cole

• I recently placed an order for a birthday cake. I placed my order online and paid for it in advance . When I got there, they didn’t have it ready. I am so disappointed, I will never order a cake from this location again. To top it off it was the day before my birthday.

  September 27 · Tamika Moore

• I went there and asked for a scoop of ice cream on a sugar cone. When they came they had it on a regular cone so I told them what I asked for 3 times in the drive through, I got my ice cream cone and when I got to the end to eat my cone it was still paper from another cone so i just threw it away😒 and I almost $5 for a single scoop

  November 10 · Sheilab37 Marquette103

• They messed up a very simple order all because they're lazy, don't even bother visiting this location unless you feeling like lecture incompetent employees who play on their phone all shift and can barely read orders.

  August 01 · Crook County's Finest

• Whoever the new people you guys have making drinks are not doing a good job and they don’t know what they’re doing. Pls put a number up so we’ll be able to call in and complain it really ridiculous that it’s no number to get in contact with you all. I wish I can give 0 stars

  April 11 · Candice Roberts

• The young lady who works the drive thru, Evelia, is extremely rude, not pleasant and is the reason why I will never patronize this location again. If I could rate service a negative number I would. Ordered a polar pizza in which I was given no bag, no napkins and had to ask for both. After asking for a bag and napkins I had to bag my item. She never offered an apology or asked if I needed help bagging my item, just rude! I had to ask for napkins twice. It is 3:45 pm and the door is locked, with no sign to direct customers to the drive-thru. I have lived in this community for 20 years and I must say this is the absolute worst service I have ever received. If you don’t like the people you are servicing then maybe you should not work in “our” communities!!!!!!!!!!

  June 21 · Tenaya Nelson

• ordered my baby a cake for her bday! it turned out beautifully and service was friendly!

  April 03 · Beautiful Me

• My husband and I always order praline milkshakes and never had a problem. There's a guy that works the Night shift and he was the rudest person I think we ever met. That is not customer service and I cannot believe they would allow some so rude to work here. You never know what people are going through. I just found out my dad cancer spreaded to his brain and to come here and be treated less than human because we didn't know you couldn't add who cream to the bottom of a milkshake is ludicrous. We were not rude. Fire this man immediately because if he does that to wrong people, they won't always be as nice and understanding as us. You have lost really great customers.

  June 18 · SheConsults Biz

• The staff was absolutely so rude and disrespectful when we were trying to order. They didn’t have anything in stock and kept yelling we don’t have that, then wanted to rush you to order while keep interrupting you. You literally work at baskin robbins, Your job is not hard. there is no reason to be upset. If you don’t like it quit. We tried to go inside to see what the issue was and order in person so they wouldn’t do anything to our food and of course the doors were locked. We had a few words through the window and tried to play dumb. And tell us don’t come back. No worries. We just chose to go somewhere else. They didn’t have anything in stock and I can bet they would have did something to our food. Will never return here.

  August 19 · Toni Gilliam

• Would give it a 5 stars, but due to a bad experience the rating is being reduced. Walked 20 min to this location several weeks ago at night due to the buses running late. Went into the store with a coupon for a free scoop. The cashier told me he couldn't honor it because the system was down. He told me to come back the next day. I told him my coupon expired that day. He serves me my free scoop & handed it to me, which I appreciated. What I didn't appreciate is him being too lazy to do his job. I also felt he lied to me because he didn't want to do his job. It was a simple job of scanning a QR code & pressing a few buttons to honor my coupon. Lazy workers & poor customer service are two main reasons restaurants get poorly rated.

  April 17 · Angie Morales

• The staff at the Drivethur were very rude.I ask for a ice cream cone and they just said no without any additional communication. When i heard this response I was extremely disappointed and shocked that this is the type of customer service this Establishment interacts with customer's

  May 16 · Laila Smith

• They know your order by heart and this guy remembers my birthday.

  June 28 · petricia gardner

• I had an incredibly disappointing experience at Baskin Robbins. I arrived at 9:30 PM, well before their closing time of 11:00 PM, only to find that they had already put the ice cream away. While frustrating, I decided to let it go and move on. On a later date (today, 9/24/24), when I got off work with a craving for ice cream, I called ahead to avoid another wasted trip. To my shock, they picked up the phone and immediately hung up on me. I thought it might be a mistake at first, but after calling several times and getting the same response, it was clear the staff simply didn’t want to do their job. Completely unacceptable!

  September 24 · Ryan Porter

• This is thee ONLY BR in my area with the best prices on the their PREPACKED Ice cre by the quart. We love the chocolate chip flavor. The workers are ALWAYS so nice and helpful.

  September 04 · Monica Neal

• Don’t know why they have a phone number if they never pick up the phone. It’s actually very stupid. Most Dunkin’ Donuts or Baskin-Robbins pick up the phone.

  May 31 · Reemy Hopkins

• Useless store that doesn’t get the order right and they don’t pick up the phone

  June 14 · Renae Lyn

• The milk shakes were gross. They had way too much milk in them. That's all I could taste, just milk. Also tell the little lady that you don't put your hand on the mouth end of someone's spoon when grabbing for it. No one wants to KNOW their spoon was palmed without a glove.

  July 02 · Katrina Israel

• Messes up order and charges you for it. Pitiful.

  May 10 · Cortez Young

• I stood in line with my child waiting to place an order and I watched the older lady take 1 lady's order then instructed her to go pay at a different counter. Meanwhile another gentleman and my daughter and I waited for her to come back. We waited 10 mins only for her to start serving other people. The gentleman left out of frustration but we continued to wait. She then acknowledged me and said go to the other counter 1st. I was pissed because we waited 10 mins already. Then she says she told all of us to go to the other counter 1st. All lies!!!! Won't spend my money here again

  May 16 · Tiffany Morish

• Received a completely uncooked breakfast sandwich. Things like this is done intentionally, and to be funny but if I came back and threw it in their face I’ll be wrong. It’s no reason at all they should rap a completely uncooked sandwich and give it someone.

  April 26 · Toye Cornell

• Back in the day, you could go here and get icecream and yum. However, the last two times I purchased icecream from this location, it tasted like it melted on the sides and they scooped up all this sticky residue and put it in the cup. The first time meh, perhaps a mishap but the second time, now I don't want anymore icecream from this location because they will sell you anything instead of ensuring quality for their customers. When I tried to let them know about my experience the first time, they told me I should have brought the icecream back with my receipt. Like what, check your product, because this tastes horrible. We work too hard for our coins to not receive the quality we are expecting to receive and they're not the friendliest either. So...we won't be back to this location

  December 04 · Edonna Larkins

• 430 in the afternoon I took my daughters to get ice cream of course they want to pick the flavor they want. The guy said no lobby drive around...WHY IT'S 430 WITH 5 WORKERS ON THE INSIDE & THEY WERE VERY RUDE DON'T SHOP HERE I WISH I COULD GIVE NO STARS

  August 02 · Randy Woodson

• The last 2 times I've been there I wanted an Oreo sundae. No ice cream. Was told that they would have it today (Monday). I called to check before going up there & they said come tomorrow. Their breakfast is horrible too. There won't be a third time. They need to close or get new management

  April 10 · Pamela Carpenter

• I went by the store at 103rd & King Drive yesterday about 6:30 PM. After waiting about 6-7 minutes to place my order, I was approached by the male who was on duty. There was also a female on duty.I wanted a pint of French Vanilla ice cream and when he went to fill my order, I noticed that the container contained very little ice cream and some of it was dried up. I objected to getting dried up ice cream and the man made no effort to get a fresh container or offer a different flavor.He walked away and started speaking into his head set.I hesitated for a few seconds and then decided to leave the store due to unresponsive service.I'm embarrassed to have to report such poor service in our community.I plan to give my patronage to stores who take pride in giving excellent service.Baskin Robbins on 103rd and King Drive has set a very poor service standard.

  June 13 · Porter Myrick

• This Duncan location was always a miss for me…. Service was horrible and every coffee order was made poorly however there are two new gentleman who are part of a new crew and they make excellent beverages. I’m so happy to know there is a knew crew. They are so amazing. Keep up the good work!!!

  November 19 · Monica Limon

• For the donut side... Half the normal donut types aren't here (like the blueberry glazed) and they don't have any milk at all.

  March 04 · Mike

• Breakfast sandwich and hash browns were fine, but the restaurant itself considering the fact it is a fairly newer location could be cleaner. I made a visit during the morning house and it was just a little messy, but another complaint I have and it isn’t just for this location although it was the reason why I took off another star. Why is the ice cream not only looks gummy but it has a gummy feel when U eat the ice cream???

  April 30 · Sabrina Brown

• This was the very first time a place has denied me anything. I ordered my coffee plus some ice cream. The lady just said ok and and said pull up extremely fast. When I received my order incorrectly, I told her and she said she did not hear me and said go around again. I told her I would just pay and pull to the side. She then left and sent a guy. The guy said he was not going to give me my order and he did not care if I came back. Poor customer service!! They just rush on the speaker to get you out.

  May 18 · your sleep paralysis demon

• Their customer service could use so improvement. Some of them don't listen to your order correctly. Also, although it was no fault of my own, another customer was handed my bag of food and the customer went through it, touching everything. I asked for fresh food. They attempted to serve me the same food items (unsanitary) and told me they made it over. Food wasn't hot. It's a shame but I get my coffee and go. Also, there's no public restroom, only the police and staff can use it.

  April 10 · N T

• I bought two banana splits. Got home there were no bananas. I paid for 6 scopes of ice cream, cool whip, strawberries on one and cherries on the other. Not happy at all.

  July 31 · Tiffany Rodgers

• Drive thru morning shift girl only worries about how to park your car in the drive thru instead of doing her job. She yaps saying to pull back then back up over and over. Then coffee is always watery or not what you ask for. HORRIBLE location, do not recommend

  September 26 · Juan L.

• The three African American young ladies were concentrating on the Drive thru and not the walk-in. I waited for 5-7 before my order was taken and then they didn't have any change for a $50 bill. Next time, I'll go to McDonald's for my coffee.

  May 18 · Dr. Al Greer

• The worse Baskin Robbins I've ever been to and usually out of ice cream. On my last visit I ordered a scoop of ice cream in a cup and one on a cone. When I paid I asked for my receipt and noticed a extra charge for the cone and also the cup. When I asked what the fee was for I was told it's an extra fee they charge. If you get a cup or a cone. How is that not included in the price? How else am I supposed to get the ice cream? In my hand? Bring my own dish? Be careful going here because they don't give you a receipt so unless you ask for one and look at your charges you'll never know about the extra charges.

  March 18 · Canary Lewis

• Man I'm so mad. I go here all the time and I always get the young girls that have attitudes through the intercom and try to be overly nice when you're at the window. Not only did the girl almost throw me my card and receipt, she gave me the wrong ice cream, and unfortunately on my part, I didn't check the bag until I was home. I probably won't go back here, especially at night. People who hate their jobs really need to be in a new line of work. They're going to lose a lot of money and business because of the people that they hire.

  October 05 · Lisa Redmond

• i like this location a lot! just bc they’re not all smiley & faking happiness doesn’t make this place bad. my order is always correct and GOOOOOD & they’re fast & they don’t skimp out

  June 07 · Ilene Pena

• The worst ever place to get a good service the lady on the window talked to me like I was asking for free food they are so mean and they don’t have any education besides the poor service and the overcharging on everything you ask them they’re so disgusting because if you asked them why they give you the wrong size (down of course) she try to use the same product and make a mess on you new tray like you feeding an animal in the streets and the rolling of the eyes you can’t miss that one

  May 13 · Agustin Ramirez

• Terrible location staff doesn't know how to make certain items. When you asked for menu items they act like you made it up. Doors lock most of time forced to use drive thru. At this point I don't know how they still open

  March 31 · Coltrane

• I ordered from them on Uber Eats. I did the 2 prepacked quarts special. I selected Pralines & Cream and Strawberry Cheesecake. They sent Very Berry Strawberry instead of what I asked for. All Uber eEats gave me for the inconvenience was 2.00 in my wallett. Fortunately for them, I like Strawberry Ice-cream but it wasn't what I ordered. Next time please verify the order before sending it out and if you have to make a substitution, please send a notification to give the customer give them the option to approve or cancel.

  September 09 · Cuketha Buckner

• Ordered 3 Oreo layered sundae’s. They average around $10 each. All we got was ice cream and cookies in a cup! No chocolate syrup, Carmel syrup, marshmallows or whipped cream! They need to properly trained on how to make things.

  July 13 · 2SXY2BSTR8

• The service of the ladies who are there in the morning is very good. Her name is Kareena.

  December 11 · ANSH HARESHKUMAR

• How my ice cream melting and I just bought it 😔

  September 19 · Raeven Terrell

• Coffee and donuts have always been among the freshest at this location becuase of its prime location in a high volume intersection of Cicero Township, just outside Chicago.The staff at night is friendly and is mainly compromised of high school and college age students whose playful banter make me chuckle at times.Wi-Fi connectivity is among the best which is why I often visit to wrap up the day's notes while charging my devices.I left one star off because often times I find that there isn't someone here whose experienced and trained to police the dining room when it comes to solicitors, aggressive panhandlers and the like. Personally, I don't mind if someome occupies an empty table because they don't have anywhere else to go in these frigid temperatures. I do feel compassion and have helped some in thd past. But the outliers who harass paying guests for their change should be asked to leave and the police or some type of medical attention may need to be sought for the guest whom is gurgling in his own intoxication with soiled clothing in the dining room.There is nothing to see here four out of five times I visit, but tonight is especially challenging to focus on my writing.All in all, the place is great and the staff are all delightful. Just someone with a bit more experience needs to manage the extremely problematic individual for those guests looking to spend some significant time here talking with others and/or gettimg some work done.I do intend to inform management of my concern for the drunk fellow across from me and am prepared to edit this review if his well-being is looked into. Otherwise, it will be a good training moment for me to help this young team handle these sorts of characters.

  December 18 · Antonio Quintana

• It seems that almost every Dunkin donuts/Baskin Robbins in Chicago and surrounding areas has something wrong. This store was very clean and the employees were presentable and friendly. But all the waffle cones looked burnt and the one I did get had the wrapper adhesive melted on the burnt cone unable to be removed. They did get me a spoon but still

  April 11 · Jason Handley

• An amazing experience they had really good popping boba it was delicious :)

  August 13 · Nellie Terry

• I have been here, my service was good and so was the ice cream.

  January 15 · Mr. Spraggs

• Friendly staff at the counter :) loved my sundae

  February 10 · Shareen Fatima

• I frequent this place often for both ice cream and donuts. Always tastes fresh. Friendly staff, great customer service and it's always clean. I recommend for you to visit.

  July 28 · Monica De Leon

• Pay attention and send the right items for a delivery. Shouldn’t be that difficult. It’s not brain surgery.

  July 14 · jmhjr79

• I forgot ordering online is useless. Zero of my choices were actually available when I arrived. No way to UX that donut roster I guess.

  July 19 · Frank Mooradian

• How does a single cone cost the same as a double? High gas prices are one thing but 6$ for a single scoop! TRASH! I would give it no stars if I could! Never again! Wish I could add it to a “ not a favorite” list!

  March 26 · Penelope Greene

• this place sucks, I went here thirty minutes before close and was told they're closing up nothing's available then after I persisted the only thing I could get is scoops of ice cream, no toppings even, basically trying to get me to leave, then I was told they don't have endless ice cream.... the Latino gentleman with the tattoos is terrible, fire him.

  January 01 · Joe Alberts

• Update. Manager called apologized and I accepted a redo iced coffee which eat much better. Also returned and ordered coffee and a donut and was satisfied.Thought I was ordering a refreshing iced coffee for a cup watered down burnt coffee syrup in a glass. Disgusting. Cheap.

  July 13 · Katie Voogd

• After getting Dunkin here many times, I finally ordered from the other half of the restaurant. I love that they have so many milkshake flavors to choose from (any ice cream flavor). I sat at the counter and watched people pump gas while I enjoyed my Snickers ice cream shake.

  August 14 · David Johnsen

• I went there today. The order process was so slow and I asked for a pint of ice cream. The man didn't know what a pint was and then when he figured it out. They didn't have a top for the pint container so I ask for my money back and left. Get your resources up, thank you!

  October 02 · D11zzy

• We ordered a birthday cake online, and the store was extremely accommodating and friendly. Thank you guys for helping make my sister's birthday great!

  January 08 · Kailey Mortell

• A little rough putting in the perfect order but we got past the details and ended up with some great milkshakes

  August 04 · dredrick moore

• The woman helping me blew her nose but didn’t wash her hands with soap. She used water and I’m pretty sure it was cold. Why would anyone think it’s ok to serve food and not use soap?? 👎🏽👎🏽

  April 19 · Jason Cates

• this was the worst ice cream experience I've ever had. the cookie dough tasted like it was laying around in dust, then was put in a freezer for 10+ years an served to me. it makes no type of sense how someone thought that was acceptable to serve. absolutely vile! 😭

  February 19 · Lindsey

• No matter how many times they get your order wrong (I'm currently on my third wrong order, 45 minutes later and only person in here) they will not refund you. Bad service, worse business practices.

  January 15 · Sawyer Wade

• Unreal! I ordered 4 items an hour ago on Uber eats. They had the Uber eats driver drive there and wait for nothing and after made the driver call me to tell me that they don’t have half my order. THEY COULD HAVE JUST CANCELLED IT without wasting my time and the Uber drivers time!!!! We called them and told the Indian guy that we could barely understand to cancel. They still didn’t cancel it after he said they would. Had to contact Uber eats customer service to cancel this. Totally incompetent people working at this joke of a place. Get a different job if you don’t know how to fulfill orders!

  December 08 · Trahk Roldolk

• Just ordered a HOT FREAKING FUDGE 2 Scoop Sunday again! Sometimes I get real hot fudge, but most the time I get their nasty bitter chocolate syrup that makes my stomach hurt on it after I specifically ask for hot fudge. So frustrating and end up throwing most my ice cream away. Waste of money, time and effort.

  October 15 · S Lady

• This Dunkin’ delivers consistently excellent food and top-notch service. From the fresh, delicious donuts to the perfectly brewed coffee, every visit is satisfying. The staff is friendly, efficient, and always ensures a pleasant experience. Dunkin’ truly stands out for its quality and commitment to customer satisfaction. Highly recommended every time!

  June 04 · Devanshi Sagar

• The indian ladys working at 3pm are rude and do not follow the formula to make drinks . Asked nicely to remake my drink because it was more ice than anything and she came back with the same drink talking about these are the measurements. Mam i get the same drink every time. What is up with your employees do better.does that look like an oreo cappuccino blast to you? Its as light as the whip cream

  July 21 · jackie baybee

• Had a pretty mediocre milkshake here recently, entirely melted as soon as they made it.

  July 17 · Ian Mills

• The guy name is Waseem o m god what a excellent service so professional Dunkin should be proud of him outstanding customer service what a pleasant attitude so humble outstanding service

  December 21 · Syed Mohsin

• Left my CC hanging in their reader the entire time while I sat in drive-thru twiddling my thumbs then proceeded to try and hand me my order before my CC. When I asked for my CC first he claimed it didn't go through and ran it again. I got home to log into my account to find duplicate charges pending on my bank account. I called the establishment and they wanted me to drive to the location again with my receipt like it proves they charged me twice. Now I am having to wait 20-30 minutes on the phone with my bank to have a unnecessary 30 dollar charge removed from my account. Done with them.

  June 16 · David Sisco

• Ordered a chocolate shake. I never thought I would have to request chocolate ice cream in my shake. So disappointed 😔 A waste of money.

  April 04 · Tyesha Gibson

• My experience today was awful. I went in for two 3 scoop sundae. My daughter had to use the washroom so when I came back they had my order ready. I looked at the ice cream and one of them was literally less than halfway in the cup …. I went back and told them it was supposed to be a 3 scoop and they said it was. I asked them if they put another scoop or give me my money back since it was less than halfway full usually a 3 scoop meets the line of the cup but this wasn’t even halfway. The worker said that’s the same amount they give for all the scoops. I thought that was funny because the other one didn’t look like same. The worker just gave me my money back and didn’t even apologize for giving me less. I drove 25 minutes to this location because they always have regular Jamoca and that’s all I’ve been craving since I am 7 months pregnant and it’s a shame they couldn’t even give me what I paid for.

  August 20 · Jacqueline pantoja

• There customer service is TERRIBLE. they were so rude to me on the phone when they got my order wrong. Then tried to charge me extra when I wanted a different flavor. They run our of flavors frequently. Please do not waste your time or money going to this location.

  October 26 · Micah Hicks

• Cashier was rushing us and I asked not to ring my items up til I was done she still ring up before we received all ice cream. She was rude. Ice cream was good

  June 03 · Lorene Flowers

• Only go this location when I can see what I'm getting. Only for ice cream because it is close. During beginning of covid ordered black walnut got mixture of cookies n cream and black walnut. Ugh not good combination.

  April 26 · Patsy Banks

• Staff is super friendly and fast! Unfortunately, I didn’t know that forthe sundae they use the kid scoop (so disappointed when I got home!) mine was all whipped cream and cherries and barely any ice cream… Just so I know for next time… The Sundays use VERY small scoops … lol next time I’ll order a double to have an adult portion sundae

  September 03 · Jonneal Galea

• Bathrooms were nice to poop in, didn't buy anything here. But it was a nice bathroom experience. It had a citrus like smell. While sitting, I overheard the employees helping costumers on which ice creams to eat. So I felt like I had to leave this review for all those real costumers out there. 👌

  July 29 · Ignacio Gonzalez

• They close the doors to the community, Sunday June 19th at 6:40pm and the lobby is closed and you can only get service from drive thru. I walked a short distance from my house to enjoy ice cream and was turned away because I didn’t have a car. This is not what servicing the community means. I am not going back

  June 19 · Robert Caldwell

• No, I lost 25 minutes of my life waiting for 2 blue raspberry coolata, in the drive thru. It is typical. Only reason I am stating this. I dont usually complain. It was the wait, the fact that only one car was ahead of me, the guy at the window forgot my order. Then after paying 9 dollars and some change. He proceeds to yank a box of chocolates from behind a coffee machine and asks if I want to buy them. I'm like no.

  September 21 · Davey Rude

• Wow! Get a new cake decorator. Pretty disappointed in the writing on my cake that I ordered 3 days prior, shouldn't look like a rush job. The writing wasn't centered and it looked like a 5 year old did it. When I asked her about it, she said even if I try to fix it, it'll look worse. Horrible attitude.

  March 04 · Leticia Ledesma

• Arrived @9:30 in drive thru all to be told they were closed but online says 11 update hours so people who are having a bad day and just want a cappuccino blast!!! worker was kind to offer something else but whats the point of saying opening to 11 when you aren’t!

  December 26 · Nani Garcia

• They delete their bad reviews. Terrible customer service. They close at 11 but stop serving at 9. Lazy employees, go to a different store

  April 14 · Ryan Porter

• Just came through the drive through the service was great. The lady had patience and incredibly helpful. However,We had butter pecan and a strawberry cone plus another flavor with a almond or some sort of nut. And that flavor was rotten. It taste so bad. I suggest someone taste it. It tasted moldy.The service was awesome here. 👌

  August 16 · Ananeli Nunez

• says on the website they close at 11:00 got there around 10:25-30 they talking bout they stop taking orders at 10:30

  June 17 · Shiloh Leonard

• I ordered my cake two weeks prior to pickup and itwas so very sloppily made! When the manager as bringing my the cake I was automatically disappointed. The cake was extremely small but when I opened it, the design was smeared!!

  June 20 · Crystal Fields

• Thanks for making my day better! I don’t know the guys name, maybe he’s the manager, but his kindness in the morning makes for a better day. Thank you brother!

  February 27 · Turbo Fish

• Sign says they close at 9 went at 630 and employees just look and don't bother to help doors are locked shitty service don't understand how there still open

  November 24 · John Culbertson

• Horrible service went here at 10:30pm tonight attempted to order a shake only for the manager (who refused to give me his name or his superior name or phone number) to tell me they are closed and my order will not be taken, mind you they have a sign on the window with the hours of operations stating 7am-11pm, i say you close at 11 and all want is a shake he tells me to drive off, closes the drive-thru window and runs to the back of the store like I threatened him or something. Overall horrible experience wont go back and this isn’t the first time something like this happens its sad i have to drive out my way for a shake when this ddbr is literally 2 blocks away from my house.

  November 16 · Jay H

• Does Dunkin Donuts have never had any issues with. The staff is very friendly I have never had a bad or incorrect order. They make my coffee exactly the way I asked for it. I would highly recommend going here.

  December 15 · Bill Marcosa

• If you close at 10pm, why is the door locked at 6pm? There are certain things made to order, and I have to watch my food being prepared. Needless to say, I went to another location.

  May 28 · R J (Chicagirrrl)

• Super short staffed the drive thru was busy but I was patient stopped by for a cappuccino blast some hashbrowns for my kid an some mini bagel bites. First time trying those they were good I would get them again.

  March 12 · Ash

• I was very disappointed I ordered online and my girlfriend had a huge craving. The cashier did not provide a specific reason why she wasn't taking orders but was open thru drive thru. She told me to go to the website to get a refund for my order. I wasted my time coming to this store. It's always an issue with this store. I live near thats why I come but Everytime we order at night there's always a problem.

  September 16 · Froylan Hdz

• Every time I go to this baskin, I leave with a huge smile on my face. The staff is very friendly , the manager always remembers my order and makes my turtle blast better then they make it at any other baskin!! I pass by 4 other baskins on my way to this one and it is well worth it. On top of the great service , the music they play is great as well !! i would put 10 stars if I could but 5 will do :)

  April 03 · Jose Flores

• Very bad service, 3 working young ladies & had to remind them that their was costumers there. As soonest they finally took our service, first thing out of their mouth....that they didn't have bananas. That's exactly what we were there for, a banana split. Very rude service, smh they needed some customer service classes!

  February 27 · Jose Robledo

• Water down milk and hard donuts. Fix your Drive thru speaker

  August 27 · Lord Savior

• Not the best experience.. The lady gave the express as if she didn’t want to serve me… I walked to the counter for my son to pick out the ice cream he wants. Lady just standing at the cash register not saying a word.. so I asked do you want me to pay first -which never happens at ice cream places, always pick/get ice cream then pay.. Guess she was stereotyping me because I’m black and assumed I wasn’t going to pay smh.. Never greeted by any of the two worker..

  June 10 · rosetta childs

• Generally a friendly place with good coffee. I do try to buy extra sometimes, the sandwiches are good if you get the one you ordered, but they get annoyed when people come in for just the 99¢ special... you basically get a cup filled to the top with ice and just a little iced coffee so that after a couple sips there's nothing left, and if you ask for more iced coffee, flavors, or toppings then they tell you it's extra. Otherwise the place is good.

  August 22 · Mike Wolski

• My wife and U decided to go here after, we came from the cheesecake factory. We were already full, so we shared a banana split. It was good, but we should have gotten caramel instead of the hot fudge.

  June 06 · Mr. Spraggs

• It's a great place to go for ice cream and cake. Also the price is reasonable. 👍

  February 18 · Jacqueline Mason

• This is really a Dunkin Donuts combined with Baskin. The owner is always trying to talk you into buying another doughnut when you order something. A true used car salesman. I try to avoid going there but sometimes I get the itch for a doughnut.

  April 16 · Robert M. Raimo

• By far the worst customer service experience I’ve ever encountered. These girls are rude unprofessional and feel they can speak to people how ever they please. I went in ordered a “multi grain bagel with veggie cream cheese” her response “we ain’t got plain bagels” so I repeated multigrain and asked do you have veggie cream cheese? She didn’t reply for over a minute before proceeding to say “You don’t need to have an attitude about a plain bagel” what? I simple repeated what I had ordered and asked if they had veggie cream cheese since her conversation with her other coworker prevented her from listening. This is not the first time this establishment has done something rude. It doesn’t matter if it’s 5am or 10pm there is always a nasty tone from these girls. Please do better with people you all hire.

  February 27 · vane Nes

• If negative stars were possible that’s what I’d give. The service was horrible. They lady working the drive thru tonight had a smart mouth and attitude. She told us she couldn’t hear us through the intercom, so we pulled around to the window. Given that it’s a holiday we asked were they still open she replies, “yes we’re still open” and proceeds to walk to the back. Without once asking if we would like to order. I’m visiting from Texas and would NEVER recommend anyone to this location.

  April 22 · azia huntley

• The service was horrible. The lady from the night shift was so rude. We were waiting to order in the drive-thru for almost 30 min tying to see if some will respond well no one did we proceed to the window and waited there for another 15 min. Then the lady came to the window and she is like what did you order im like nothing you never answer in the drive-thru can you please take my order and she said all rude with big attitude that she won’t take our order in the window we have go all the way to the drive-thru and order there. I waited 45 minutes for nothing just cause the lady did not want to do her job. She only have one car. I will never recommend this place.

  November 25 · Alondra Peña

• First all the staff is very rude. I pulled up to the drive thru and waited ten minutes. I spoke several times and no response. I proceeded to the window and all three employees noticed me and said nothing. I waited for five minutes and nothing. Your service was a negative ten. I will come back to your establishment and if this service continue I wouldn't be surprised if you closed soon.

  June 05 · Charolette Hooper-Garrett

• Waited over 15 minutes at the drive through, when it was my turn to place an order the employee said it'd be at least 5 minutes before she could take my order. She then went on to tell me how the people before me left....I wished I could give ZERO stars!

  September 20 · Travis Fugate

• i love their sherbet but i will never buy the rocky roll again,it was something in it that wasnt suppose to be and it was freezer burnt,so disappointed:(

  November 12 · Beautiful Me

• There's no greeting when you walk in; the floor is sticky and dirty; the staff seems unorganized; focusing more on drive thru than people in the 'dining' area... I actually waited about 40 minutes, for an order. They don't show appreciation for waiting customers. Everyone was very polite and not complaining... I kept calm, since I had made effort to go in there. The staff didn't seem to notice or care. That's my first and last visit to that location...

  April 16 · Lisa Marie Hafner

• Even A thunderstorm won't stop me from getting my large ice caramel latte!

  June 12 · Lisa B.

• I gave it a star no longer there can't wait till we get another one

  June 01 · Tonika Wright

• Love this place and their staff Kind and courteous...Thank you

  December 20 · Shazz Lindsey

• A little disappointed because they didn't have malt for making a vanilla malt milkshake. Other than that, friendly and fast service. I hope they look into adding malt to the menu.

  June 21 · Douglas Wiencek

• Not cheap anymore doughnuts not as fresh as before hate that long John's are no longer stuffed with fillings like the old day's that's sucks

  August 07 · David Carrasquillo

• They have great customer service here. Avoid Fullerton and Cicero save yourself the headache. Thank me later.

  October 15 · Jacqueline Rueda

• ❤️

  March 03 · Stephen Santiago

• The lady here was very rude when giving me my ice cream

  April 16 · Eric

• It was pretty good. There were 2 guys behind the counter and it appeared that one was a trainee and the other a seasoned worker. My partner kept getting irritated because the seasoned guy, who was waiting on us, kept having to stop to show the trainee how to perform different tasks. I get it, new guys have to learn. I didn't mind.We had banana splits. Yummy, and these were very good. Because of Covid the line that formed behind us were following the floor stickers that measured off 6 feet. That poor guy. Between showing the trainee how to do stuff and waiting on people, he was pretty busy!

  August 08 · Elizabeth C

• Under staffed waited over 10 minutes for an iced coffee with cream and sugar that's it they were so backed up people started walking out. There was a lady there who was in the back doing I don't know what while the young girl in the front was ringing customers and making the coffees. Horrible customer service and wait times and no one took accountability or apologized for the long wait.

  April 14 · jose betanzos

• Okay firstly the customer service was terrible, all of the baristas were talking and laughing like Hyennas. And one certain barista had a horrible attitude when I was ordering, correcting my saying of the drinks and food items. Mind you I only ordered 2 things. It was terrible

  September 16 · Kira :P

• I came here as a last minute, the girl who was supposed to do my sons cake ghosted me and I needed a cake asap. I couldn't believe they were able to the customize the cake for me. Every one loved the Nintendo Switch cake it was a big hit. I ordered there biggest cake and I had no leftovers. The ice cream cake was amazing!

  June 28 · Ana Delgado

• This business is a combination dunkin donuts and baskin-Robbins, be careful there's one employee who becomes offended when I asked him to put on his mask when preparing coffee for customers. I will never go there again. This store is located in Cicero, 16th & Central Ave.

  October 16 · Diana Lopez

• Staff is always really great! I usually get shakes and they always hit the spot. The loss of three stars is because they always have the same flavors. They never have the more fun, only-at-Baskin flavors. Most of the time, they don’t have the flavor of the month. It’s really disappointing especially when you want to try something new.

  October 09 · Kelsey Diaz

• We walked over here at around 8:10 on a Tuesday to get some ice cream but the doors to the dining room were locked despite no notice posted and the hours for the location being listed as 24 hours. If this place is not open 24 hours, they should probably update the hours listed online so that people don’t waste their time.

  July 18 · Trevor Pierce

• Don't bother going here. They make up their own hours. Summer day and the doors are closed at 8:30pm. They stated that they closed at 8pm, maybe a little bit earlier today as they were short staffed. 3 employees in the store. They wouldn't sell me a quart of ice cream as they can't see to you unless you are in a car in the drive thru during what should be normal hours of operation. I worked at a Baskin Robbins in high school, and we were lucky if we had 3 employees operating the busy store, normally 2. If they close early and claim staffing, you are out of luck. I don't drive. Like I said 8:30pm.

  July 14 · Andrea Reyes

• WORST STAFF EVER. The kids that work there are unbelievably rude and ignorant. This morning was not just one bad experience , I've had multiple awful experiences here. Today was the last time I will ever go to this location. They need to make peace with their job or go do something else. If I could give this place negative stars I would. I feel like even one star is generous.

  May 06 · Christine Ahleong

• Hours aren’t accurate. It was closed before 9, not 24/7 like advertised. Someone needs to update the Google listing.

  September 17 · Frankie Pike

• The ice cream was okay, but I noticed most of the tubs had a noticeable amount of ice in them — likely from the freezers, which had thick ice buildup along the walls. Ended up choosing my flavor based on which tub had the least amount of ice, which wasn’t ideal.

  July 10 · Desiree Rodriguez

• I been going here for a while and never had a issue until just now. I made a online order, a bagel with cream cheese and hash browns. When I arrived i was told they dont have the bagel I wanted. I said no problem and chose what they had. I waited a while for my order and as soon as I got it i drove off quickly and when I seen my order I was so upset. I tasted nothing but bread. There was BARELY any cream cheese on there. If I had the time I would of went back but I didn't. Dunkin donuts/br you owe me.

  July 02 · Nashima Maldonado

• Asian lady behind the counter poured a large cup of caffeinated coffee and I ordered decaf. I am currently expecting and can not have caffeine especially not a large cup! She told me people make mistakes. No apology. The “manager” was absolutely just as rude and disrespectful. I told her I was pregnant and could not drink caffeine and she gave a rude apology upon leaving in my car I could see the ladies smiling as if some thing was funny about my frustration with being served disrespectfully.

  January 08 · Jen Santiago

• The store is Amazing! I love the Halloween decor! I got my yummy scoop of Jamoca almond fudge!

  October 11 · Sol Uson

• Staff is very rude and inattentive. They not only made my order very disgustingly super watery and big chucks of ice but it was a mess they handed me my drink with coffee dripping and no napkins.

  December 05 · priscilla camacho

• Beware this location is not a Baskin Robbins it is only a Dunkin Donuts so don't be fooled if you are looking to enjoy a nice delicious cone or cup of ice cream of your favorite flavor

  September 06 · Chris Raven

• First of all online it says that it’s just BR not BR express which means no frozen ice cream and I ask for soft serve and guess what it’s not working and there’s no one working on it

  June 15 · Kaden Koss

• Wanted to top off Mother's Day with an ice cream treat but they DON'T serve any ice cream because the machine has been broken for over a year!!!!

  May 09 · Kathryn McCormick

• Love DD! Always hoping to get Bridget she's the Best!

  August 06 · Katherine Parisi

• Great service!

  August 09 · Kanika Wadhwa

• Had to repeat my order, got it with missing toppings and they put the wrong ice cream flavors. Guys its 3 flavors... repeated 2x n still wrong. Miss the old night crew. These people don't care.

  May 05 · Janet Lopez

• Bad attitude! I let the man know we didn't get no straws he said be patient??...Im just letting you know so I can get them im not hurrying you up! Both cappucino Blast were watered down. Disappointed!

  March 09 · Lydia Bustos

• This location is my favoriteee!! The entire staff is so friendly! They can get pretty busy but always make sure your order is correct and drive-thru moves quickly. They are just a great staff and work together which makes the customer experience so great.

  March 12 · Brandi Fullerton

• I come here almost daily, coffee and iced latte are my favorites from here. Manager looks out if something doesn’t come out correctly made. Service is faster than the Starbucks down the street

  June 07 · Brenda Munoz

• Oh my goodness, totally unbelievable. On a very hot day today my son and I drove to Dunkin Donuts/Basking Robbins to Simply Get ice cream. Actually we're going to get a few orders of ice cream and donuts. If felt like we were complete ghost. The staff kept looking at us and totally ignored us, no courtesy of saying hello may I help you at all. I became so upset that before I exploded at one of them I decided to go to a different location. Management needs to teach their staff proper customer service. They just lost two customers permanently as I will not be returning to that stupid unprofessional location!!!!

  May 27 · doris badillo

• One of employees did not wash his hands after coming back from outside. I witnessed that he was driving in his car, and he grabbed a waffle cone right without washing his hands after he drove the car. The worst problem was that I informed this hygienic problem a customer service staff and she was trying to tell me that I was also a part of responsibility to correct his behavior. This is not only problem in this store but also prevalent ignorance of hygiene process throughout Baskin-Robbins stores.

  November 25 · Joe Joe

• I love it a lot! I cant eat it right now but who ever says its bad lies cause i eat it all the time. They know me they say "and coffee too?' or something but its yummy! I highly recommend! I love it so much and I want to eat it so much!

  June 05 · Fluffy Plays!

• The parking it's just 30 min 😒 and they charge you with 170$

  September 27 · Raouf Guerfa

• Tried stopping by for ice cream at 9:37 and the worker had closed early before 10 pm and refused to serve me.

  February 13 · Sarah Guzman

• Great staff and they are very good at preparing the orders and making sure everything is right 👍

  June 08 · Gage Hollis

• They need to pay attention. I just received the soupiest milkshake I ever had. I think I saw him pump Syrup sweetener in it too. I couldn’t even drink it, I’ll just stick to Michoacana

  April 13 · Myke

• Let’s see, how to rate an ice cream shop that is regularly out of hot fudge, bananas, ice cream bars and half their flavors? One star I guess.

  September 29 · Kim Reynolds

• I don't support racism and disrespect against employees!!

  February 18 · Liseth Estevez

• Good food but customer service isn't great.

  November 25 · Daniella Antilla-Porter

• May 18 · Danny S

• Why when u order on line, if you don't have the product that the customer order, why does it give u the right to assume that this what the customer want. Why if dont have the product can u give the customer a courtesy call and let them know

  May 05 · Angel Ortiz

• It can be a hit or miss at different locations! But the cashier Lizbeth was amazing smiling the whole time and an amazing one if I may add and even the others asked if I was being helped which I was!! Great service

  August 16 · jb120310

• Great place great service

  July 10 · Samuel Miller

• January 01 · Adriana Mills

• February 08 · Luis rios

• Ice cream is good and working hours is 24h that’s really awesome

  March 16 · Murat Medetov

• The ice cream at this location is as mushy as soft-serve. Sloppy and drippy. Too bad. I like their flavors, but hate scooping up melted ice cream in a spoon to eat it. Glad I didn't get a cone or it would have melted all over me.

  July 19 · E

• Went at about 10 pm and only the drive thru was open. Just one person working so service was a bit slow. That said, the order was handled correctly and the ice cream was absolutely delicious!

  May 31 · Jeffrey Landsman

• No one should complain about their service. They lack employees which naturally causes their numerous customers to be kept waiting. They have great quality ice-cream and if someone has a problem with their service however, they should go to another place rather than posting useless complaints on the media

  June 25 · Just Captain

• I had a request for delivery, which of course isn’t allowed but the manager by the name Kristina was kind enough to assist. She delivered the cake herself to the recipient, am sooo grateful to her for the gesture

  February 13 · Gregory Ikharo

• I just paid 10 dollars for a banana split that looked horrible 😫 no pineapples no strawberry syrup just chocolate syrup that was thrown all over, I had to throw it away cse it looked so disgusting and plus they didn't put my mango smoothie bar in my bag never again. Just know presentation is everything.

  February 24 · Monet Ward

• Went through drive through ordered two caramel cappuccino blasts with just two pumps of caramel Cause usually other baskins put too much and a coffee roll which at other baskins be kind of hard and stale but this location me and my boyfriend cappuccino blasts were perfect just the right amount of thickness and Carmel and the coffee roll was fresh and soft as a former employee of dunkin downtown LLC im really satisfied with this location this is my new location when I'm in the south suburbs. Thank you

  August 26 · renee w

• Had to go to the Baskin Robbins on Sibley to get the flavor I wanted because the store in South Holland don't have Praline and Cream. Go figure. The guy couldn't tell me why they didn't have it.

  July 02 · sherlyn russell

• They do not need people that can barely speak english or don’t know how to properly work a machine there by themselves overnight.

  February 12 · Kailyn Randle

• My granddaughter's and I love to visit often.

  October 18 · Laura Gray

• I was told this was a large scoop of ice cream. Man please at others it be at the top of the cone. The guy was scared of his his boss I could tell. Not coming back. I will go to the one on 103 Torrence.

  September 02 · Ernst show

• Nastiest, worst baskin robbins around. Staff is so lazy and slow that when you order 2 brownie sundaes on uber eats and pay double what it's worth, you end up with 2 single scoops of the wrong freezer burned ice cream. I wonder why...useless!

  March 26 · Joanne Maratea

• I received 1 1/2 children's scoops, when I should hv received 2 double adult" scoops! I received a 1/2 scoop of one flavor that was half melted and one melted child's scoop. I paid $6.00 for what?!!! So disappointed! And, I had to repeat my order 8 xs.

  June 17 · Crystal James-Owens III

• Why does Baskin Robbins 31 flavors only have 3 flavors? Your managers need to work on ordering inventory at all of the locations nearby as well.

  October 30 · Jaynelly Babee

• Very poor customer service. They told me the couldn't help me before even hearing what I needed help with. I will never spend money here again!!

  February 22 · Charles Smart

• Worst experience at a Baskin Robbin’s. No hot fudge or actual strawberries, just sauce. Front register did not accept Apple Pay or the Dunkin app. Phone had to be handed over and taken to the back for payment. After making my ice cream, the worker took another person’s order before taking my payment. My ice cream had been one quite melted after the slowness of all of this, plus I had to request a spoon. If this is a place of business, please do better. Hard to see how much profit is gained with slow employees, insensitivity, and broken pay machines. My last time spending money here.

  June 30 · LaShun Covington

• No one answers the phone . Been calling for over 10 hours. Clearly either this place lied or my Uber eats driver lied. But either way I never got my order or refund. Disappointing that no one can pick up a phone though.

  May 26 · kimberly pranskevich

• I have tried to order from this Baskin Robbins two days in a row. Once my order was cancelled and the other I was charged $30 for an order I didn’t receive. Never again! This location sucks!

  March 19 · rk lewis

• This business don’t care about costumers or about providing a good service . I waited after I paid one coffe they told me wait by end of biulding. I waited so long for them to bring me a coffee with cinnamon out the cup and falling all over me and my car . And the manager don’t want to listen to costumers .They don’t care people keeps buying no metter what .

  May 28 · Lucio linarez

• Wow going back 9 years of bad service. But say that the ice cream machine is down on the app if it’s down. All I know is that I had a driver messaging me saying that there wasn’t any ice cream couldn’t barely get through then when I did he was rude and told me it was out. Then the Uber eats app almost refused a refund because the store refused to cancel it. All around bad service. Wow 9 yrs tho. That’s crazy.

  August 16 · Jacob Hoskin

• Loved the Baskin Robbins here inside the Dunkin’ location. Brand new next generation looking store. I tried the new flavor of the month and picked up a birthday ice cream cake. So easy to order with either the drive thru or with the Dunkin’ app. Great crew who are friendly and take the time to make sure I had what I needed. Love this location, it’s a huge store with a big dining room and right next to the Metra stop. Enjoy!

  October 13 · Ali panjwani

• Asked for a simple medium shake made a bit thicker consistency, when I looked at the receipt they charged for additional scoops of ice cream, they stated they don’t add ice to the shake so they have to charge for a scoop. When I got the shake it was the consistency of milk when I showed the girl she remade it by dumping a scoop of ice into the cup and reserving it. Beware you’ll be scammed out of $12 and disappointed just move on to a actual ice cream shop

  November 09 · hubert wasilewski

• I mean I’m almost too mean but damn I waited 10 min for milk soup not my milkshake! I literally was dessert milk, I drank it, it was good, but I guess it would’ve been better if I had some cereal and been high af. That sounds more enjoyable than what I drank ashamed I bought 2 of those!!!!!

  October 15 · Arlette Yolo

• May 05 · Gabriela Moreno

• July 07 · Andres Najera

• Nice location and generous parking lot. Coffee was perfect and my muffin was fresh

  July 12 · Candice Lampkin

• Terrible!! The guy there is so rude, no manners. The menu there is just to decorate the wall, they have nothing.

  April 27 · Natura leza

• Was good location, key WAS. The last 6 attempts to get dairy free gas to gone well, at all for that matter. First time they happened to be cleaning the "machine" not sure what machine but assumed innocence. Each time after that they haven't had dairy free in stock. We won't be back...Good customer service, a little slow inside but drive thru was moving. I came inside to be slow anyway so worked out lol. Ice cream for the family and everyone was happy. Just over $20 for 5 of us. We come here once and awhile as they are on of the few places who serve dairy free options, currently this place had 3 I think. A new flavor was recently added I heard.

  September 15 · Matt Koester

• I had a horrible experience here. I used to be a regular at this location, but it seems the staff truly don't care anymore.My wife and I went to this Dunkin donuts for the girl scout cookie flavored coffee. The guy working behind the counter had no idea what we were trying to order, despite it being on the giant sign behind him. His expression somehow said "I don't know what I'm doing," and "I don't care," at the same time. He walked over to the other 3 people standing by the drive thru window, laughed with them for a few minutes, and then another girl came by and finally took our order.Please have fun at your job, that's important! But you still have to TRY and pretend you care about the customers.We were the only ones in the store, and it took about 15 minutes to get our coffee. Thankfully there are other coffee options nearby. The coffee was delicious, but the service was too terrible to accept.

  January 10 · Tony S

• I go to this Dunkin Donuts all the time and the only thing I can say is that you should always use the drive-thru. Every time I've gone inside it's been terrible. Today I went with my brother and I asked for a medium hot latte and a medium cold latte. The girl behind the counter had no sense of customer service. And the rest of the staff didn't look so hot either. There was barely a greeting and no sense of urgency whatsoever. We were asked if we would mind waiting a few minutes for the machine to be clean and we both said no problem. We just sat down and talked. But after having waited probably a little under 10 minutes we finally got our orders and they were both completely wrong. Not just a little wrong, but completely wrong. The girl looked seriously confused and irritated that I clearly wanted different drinks. After waiting again for them to be corrected she then came to the counter and try to charge us again and for almost twice the amount. I told her she already charged us for the first drinks and that even the new Total was too high because of the special running. The girl clearly rang us up the first time and yet somehow forgot in that 15-minute span that she did. So she got two different employees to try to come over and look at the register to see if she had actually charged and I paid. Well the last employee was clearly frustrated and after a few attempts just gave up and told us that it was fine and to go ahead. It was still super irritating because not only did we have to deal with all of that mess but even the second drink that she made for me was wrong in that it contained things I did not want and that I mentioned I did not want the first time. If this was a one-off thing I would never write a review based on it. However, like I said, it's every single time I go inside instead of the drive-thru. Their focus clearly is on moving the vehicle through the line quickly instead of providing customer service to the face-to-face individuals who decide to step in. And that's too bad.

  August 04 · J O

• Walked in and asked for a custom drink and it was perfect and exactly what i wanted thank you Steven

  December 05 · Gabby Gonzalez

• I ordered 2 shakes. No ice cream, it was all milk no ice cream. Disgusting

  July 02 · Lori Dietterle

• Went back in October and opened a complaint and still haven’t heard back from the location. I went in to order pints because I had a tmobile reward but then they didn’t have what I wanted. I asked about packing me one fresh but then they didn’t have the right size container. I asked can you just put the size I want in the bigger container and was told no. I ordered the bigger size and then saw the employee put their gloves on and open the case to grab the ice cream container. He then proceeded to touch his mask while he was scooping my ice cream. While he was doing this he used the same gloved hand that he used to touch the scooper, the case, the ice cream container and his mask to push the ice cream down in my container. Disgusting. I wont go back would give 0 stars if I could. 3 months and no one addressed my concern or tried to reach out to me.

  July 02 · Benny M

• My grandson and I like this place. They are always nice to us. They get our orders correct. It's with the product I have problems.I have 3 issues with this location.First - the price, way to high.Second - if they make a mistake they try really hard to make it your (my) fault. Things go wrong, they should just accept fault.Third - frequently their doughnuts have gotten hard and they are still selling them.STOP, after so many hours you know they don't last that long.They cost way to much to eat hard.It is a big treat to go get doughnuts, milk and vanilla chai. It's when we buy more than 2 doughnuts we run into trouble. The take home orders. When we sit down in here no problem, we have a great time. Nice environment for a talk and visit.I feel, They need to have the doughnuts delivered twice a day not once. As for sandwiches I have never gotten a bad one here, they are always correct.

  December 28 · P. Koehler

• I purchased 2 scoops of Rainbow sherbet from this location. The sherbet was old and contained ice crystal's. This is not my first dissatisfaction with this location.

  October 31 · Lee Voided

• The two girls working there are incompetent. They messed up my order, did not apologize and gave me an attitude. Then they scooped out the wrong ice cream flavor and scooped in another flavor and gave me melted ice cream. They said the machine didn't work so they couldn't give me a receipt. Don't waste your time or money here.

  June 22 · Vanessa

• The girl at the desk always shows attitude as if she is giving for free, she always gives less and once I saw she added ice cubes to make it full and she always behaves in a very rude way , she don’t know how to behave with a customer. Very bad experience. It’s not only one time she always does that. I used to go often.

  February 07 · Md Farooq Ali

• Might as well close this location. They never have what you want.

  March 11 · Elizabeth Rodriguez

• Ordered 2 hot fudge sundae, no hot fudge…settled for chocolate syrup…no whip cream, nuts or cherry…very little chocolate…: couldn’t be more disappointed

  May 03 · Susan Willis

• This place looks very small but they are normally pretty fast with their service!I get my coffee here almost every day.I suggest using the DD app. When I order is done with in 3 minutes then I just walk in and grab my coffee!

  July 02 · Richelle Morey

• They can’t even get a simple ice cream order right. Ordered reeces and chocolate chip and I received coffee and mint chocolate chip… they asked for the order twice and still got it wrong.

  October 28 · Colin Grad

• Bought a Boston crème doughnut! Too good!!

  July 21 · Dona Da Hawaiian

• February 08 · Pavlo Voytsekhovskyy

• Have been to this business numerous times and only lately has it been - and I say this as a purposeful oxymoron - escalating downhill. In the most recent visits, there have been at least 5-7 employees behind the counter at one time, and not one greeted customers or said anything within the store to feel welcomed in. And on each visit, something has been wrong with my orders. The first visit, the cheese on each sandwich was wrong; asked for white cheddar and was given American. Second visit, the iced drink wasn’t mixed properly with all of the sugar at the bottom of the cup, the bag contained an extra sandwich from someone else’s order, and the donuts were placed in the same bag with no paper between, creating cross contamination with ingredients in the event someone was allergic to one or the other donuts. Today’s visit, the order was missing hash browns, the sandwich was burnt with cold, unmelted cheese and a jelly donut that looked like a singular munchkin.I have tried many dozens of times to give this chain a chance but I may have to try elsewhere. For a place that is meant for fast pickup breakfast, this place moves quieter than a mortuary midnight mass and slower than a sloth with a broken jetpack wearing cinder block sandals. I may have to try elsewhere until they learn to perform the basics with more initiative on customer service and product efficiency.

  May 19 · Evan Berg Bierman

• Please believe me when I say this is honestly the worse location! There’s a reason why they barely have customers! I’m a Baskin girl despite all these fad drinks like boba or PSL. I love me some Baskin Robbins. However, this location never makes any of the drinks I’ve ordered from there for the 3 times I’ve been there! The only reason I even went there the 3rd time after giving them a second chance and failing, is because my go to takeout resto is close to this location! They either water down their fruit puree base or skimping on them on EVERY order!!! Plus they don’t fill up the whole cup like every other Baskin location I’ve been to. You would think that with them not filling it all the way up that the drinks would taste better, but no! They are cheating customers of their money so please go to a different location or you’ll end up throwing that $10 away after taking a sip! Also, I could overlook the rudeness from the workers if only they make the drinks correctly because I care more about the drinks over the worker’s attitude.

  January 03 · Kitty H.

• It’s nice to have 2 choices Dunkin’ Donuts and Baskin Robbins together. Baskin Icecream is the perfect Icecream and they have plenty of options including the cakes we go on Sundays and have family time

  August 21 · Teresa Muthart

• Amazing customer service. We were immediately greeted when we entered the establishment. It was a real friendly and welcoming experience. he restaurant is very clean and the staff is very welcoming and kind, portions are average and the price is to be expected for Baskin Robbins.

  October 06 · Adity Jain

• First they didn't make my latte correct when I asked for whipped cream they put the cinnamon and sugar instead of Caramel drizzle on top of the whipped cream WTH 🤦🏻‍♀️.Then I didn't get a straw I ended up getting out my car after going through drive thru to get a straw. Also I didn't get napkins in my bag and four jelly's for one sandwich. Also I never got a receipt after asking twice. So disappointed bet I will follow my first mind next time and go to Starbucks.

  November 21 · ATeirrah Reid-Hart

• Went there and the jerk refused to serve me. Kept saying ice cream machine was closed. Then I drove by the window and he’s just sitting there looking dumb. If you didn’t want to work. Stay home.

  June 09 · Farrah Lewis

• I bought the Dunkin donuts coffee cup for a reason, refills are cheaper. The the woman taking my order said no refills, it's a Dunkin cup, then I wanted the fresh pack ice cream, she says am I sure I do not want one out of the freezer. It does not taste the same! Customer service is not #1 anymore, tips, and let the customer be wrong!

  December 27 · M. J.M M.J.M

• I had the smallest scoop of ice cream. Not even enough for a toddler. This is the third time. I even asked them to please not give me baby Junior scoops. I won't be back again.

  October 17 · Crystal James-Owens III

• Today March 4th I attempted to go to this location on my to work a 16 hour shift. Unfortunately when I got there no one was servicing customers. However , I noticed there where employees sitting in the parking lot in the car doing who knows what. I witnessed several cars pulling in and out and not able to get serviced. I will never come to this place again...

  March 05 · Rockell Fullilove

• For the two workers who were telling me I was wrong about the turtle cappuccino blast having chocolate drizzle on it. I've ordered this drink so many times so I think by now I would know what comes on it. LITERALLY a turtle is pecans, caramel, and chocolate.

  April 02 · Monce

• Everytime I go here I have a good experience. I always go through the drive-thru. Customer service is great & fast and portions given are worth the price. Thank you thank you!

  March 24 · Dina

• The store location is 7306 Calumet Ave. Hammond,IN. 46324. I made the cake order on 3/6/25. Order number 3115361 For pralines N Cream white cake $29.99. I tried contacting the store to make sure the order was received. The phone number is disconnected. After work, I went to the location and spoke to a young lady there. I wanted to know if the cake would be ready and if it could be earlier in the day 3/8/25. She stated that she would text the cake maker and ask her. I suggested leaving my information. She was more focused on the conversation that she was having with the individual in the store with her at the time (12:15 am). I arrived at the shop to get the cake late this afternoon and they weren't able to find one. They stated to allow them to reach out to their cake maker. She explained to them that she was never told about the cake order. They asked if I could come back tomorrow since she works tomorrow. I explained I needed the cake for today since tomorrow was my birthday. The young man who started out assisting me got on the phone with the store manager. He then started saying I don't know what she wants a cake or her money back. It was the most unprofessional engagement that I have ever experienced. He handed the phone over to someone else. The young lady said that the manager told her to tell me to come back tomorrow between 5am-1pm to get a refund. This will now make it my third time traveling to this location, If the business had a contact number then this could have been alleviated by me calling and varying the order and it being ready for today. I'm appalled at the service that I received. At this point, I just wanted a refund because that ruined my birthday and left me scrambling for a cake.  The workers didn't seem to be concerned about the inconvenience either.

  March 09 · Ms G

• How do you have an attitude serving ice cream? The young lady with the obnoxious face piercing needs to find a new line of work. Not only is she unbecoming but she was very rude to my DoorDash customer.

  April 13 · Krissy J Media

• I ordered a 2 scoop Sundae, mint chocolate and chocolate and I hardly got nothing at all, this use to be my favorite place to get my Sundae but this is terrible, never will I return

  December 07 · Crystal W

• Displeased that I ordered from here through door dash, received the wrong item, didn't receive a phone call to say they didn't have it so they sent me whatever. Then told me when I called they didn't have it and it was NOTHING they can do. Didn't offer to ask me to bring it back, was it anything else I would want NOTHING. Just RUDE SERVICE. NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT

  September 10 · Timicker Brown

• Ice cream was good however they gave small servings and the service was terrible. The women taking our order was extremely rude and staff was clearly making fun of us while we were standing right there. Would only recommend to my worst enemy.

  April 01 · Erica Guevara

• Wow, some of the staff have REALLY bad english. Also don't buy ice cream from here. They'll try to give you half a scoop. And they charge $1 for a small cup of tap water?

  June 02 · Shaun 87

• Went to get prepackaged ice cream quart and they had none. This make it a whole month the have not had any. When I asked if the could package some up they said it would hold up the line so no.

  February 12 · Adilene Carranza

• It's second time they don't have oreo cake. Take it out from your site then.

  January 21 · Nebo Blizko

• Great customer service staff was attentive and had all flavors of ice cream

  May 08 · Nia Hamilton

• Had to find someone to serve us, she was unpleasant and when I asked for a cup of water she gave me a used cup with lipstick on it when I pointed this out she proceeded to wipe the cup : ( not going back I give this place points for overall cleanliness only

  May 02 · Nevanda Ferguson

• I don’t think they wash their hands here be careful my 8year old and I have a bad tummy ache from the cookies and cream scoop

  July 16 · Luciano Bernal

• Good service and it's clean. Friendly employees

  April 06 · robert olivo

• Very rude and didn’t let us in the building and was refusing service

  April 14 · Rylee H

• Great service besides the one new girl that over charged me one time.

  January 11 · john martin

• Jasmine always giving service with a smileKK and Kelly always a pleasure tooThanks Rocky.. Great Staff!!!

  July 13 · David Fuentes

• VERY disappointed. Stopped in about 7:15 pm on 6/9/22. OPEN sign turned on. Hours posted till 11 pm - store doors locked. Two workers Inside. Ignored us. Went through the drive, young lady asked for our order: 1 qt of jamoca almond fudge and 1 qt of pistachio ”sorry we don’t have any”. Wth!! So upsetting that these 2 just didn’t want customers. We went to another store and bought our quarts plus more. Manager/owner, I hope you are aware.

  June 09 · Alicia McIntyre

• They close at 10pm and refused to take my order at 9:50pm. What is the point of having a set hours of service and refusing to serve during those hours? Drove out of my way to come to this dunkin, such a disappointment.

  June 23 · Obaida Shabaneh

• Duncan Donuts coffee is superior. Love it truly, especially the flavoured coffee.

  December 28 · Michael Moustakas

• Great location. Quiet. Excellent customer service

  June 02 · Chrissie Ann

• Had a two scoop Sunday that was fantastic

  March 01 · William Kunz

• Service is on the very low end. They keep empty buckets out. They ran out of plain cones and a week later they still didn't have any. I asked when they would get more and the worker stated that just haven't been getting them in. Went there the other day and ordered one scoop on a plain cone and got a sloppy CUP of half melted ice cream with an upside down cone shoved on top of the mess. Common sense is lacking and customer service is garbage. That was the last time I'll visit this location.

  June 01 · Anon Ymous

• Terrible service! Tried to order straight off the menu and the woman could not understand us at all. Gave us attitude when we kept trying to explain what we wanted. Will never go here again. And very dirty!!

  December 25 · Kathy P

• I ordered a double scoop of vanilla ice cream with caramel. I paid $5 dollars for it. I get home and take a peek at my ice cream and instead of caramel I got straight vanilla ice cream. Impeccably horrible.

  March 29 · CrudeTerror

• The inside was extremely clean. The workers were constantly cleaning while I ate my ice cream. Workers were friendly and efficient. I would recommend.

  July 01 · Shannon Esparza

• I stop in here often since it's close to home the staff here are always friendly and help me out as quickly as possible I would recommend this location to anyone looking for ice cream or dunkin donuts products they always keep the ice cream cakes well stocked here

  October 16 · Joseph E

• I usually don't buy donuts, but I was given a croissant donut recently and enjoyed it at every dunkin donuts except this one. It was too oily and burned. I'm so disappointed.

  May 29 · Nadrienna Damaris

• Little crusty lip ebony female at window, bad attitude, not hygiene presentable,she didn't give me napkins and gave me a dollar too much back in change.I spoke to manager and advised he'd to send ebony home,manager thanked me doe returning the dollar and apologized for the bad service

  October 28 · phillip williams

• Drove by one day they closed at 8:00 pm?!! Skimpy on their sundaes and they charge for everything!! ThRT Always got new workers?!

  September 11 · tellno lies

• I go here couple times a week great people work here

  September 11 · robert went

• The service was slow and my order was done incorrectly.

  October 23 · Maurice Moses

• A single scoop is $4.39 now that’s a rip off !! I asked for my 2 scoops in ONE cup, nope they gave it to me in separate cups and didn’t wanna give me a bag or spoons !! I’m done with Baskin Robbin’s

  May 30 · kandy55 faith

• Place is so slow. Drive through or going inside still slow. They need more workers. I couldn't even get out of the drive through because a car was parked waiting on their order.They have the lemonade on the menu but, they say they don't have any. Why is the lemonade on the menu than if they dont have it? They should remove it from off the menu.

  August 16 · Jessica Allen

• Ordered & paid for a pie ahead of time to be picked up for the upcoming holiday. When I get there the employee rudely says "we dont make that!" She didn't even bother checking the freezer, asking for a name, or consulting with the other employees. I was dumbfounded by the rudeness & left. This was over 2 weeks ago. BR customer service is equally as terrible as I still haven't gotten my money back. Avoid this location & BR/DD!

  December 12 · digitalambiance

• I don’t appreciate bad attitudes and good customer service should be a priority but unfortunately not as this establishment. The gentleman who served us was very rude.

  July 16 · Briana Laguerre

• This place use to be great. I don't know what happened tho. They mess up your drink and charge you for it.. Even tho they messed up... On top of that buddy was real sketchy at the drive through window and I really hope he didn't write my card number down... They need to do better or go back to the way it was where they actually listened and knew what to do and how to do it....

  April 18 · Vina

• Horrible service!We just stopped by today and ordered 1 single scoop of Oreo, 1 single scoop of cookie dough, 1 double scoop of cookie dough and an Oreo shake. Upon arriving to the window, the man charged us then gave us our ice cream, the Oreo scoop and milkshake were correct, but the single and double scoop we could tell right away were the wrong flavor. Right away we told the man at the window we ordered cookie dough not chocolate, he thenLooked us straight in the face and said this is chocolate cookie dough. I opened it and did not seem to have cookie dough at all it looked like rocky road ice cream. I then told him he cannot just give us what he wants if they don't have the ice cream we are requesting and told him we would rather have chocolate chip ice cream instead, he then took them back and returned with cookie dough. His attitude was disgusting and he tried to lie to us, even after it was his mistake we said thank you and he did not reply and on top of this the ice cream was not even filled the way it should have been we can definitely tell he put way less, was not even a complete scoop and his vibe made us feel unconfutable and upset.

  March 22 · Ale Rubio

• Come in to get ice cream with the kiddos, no one comes over to the ice cream side, so i asked if it was closed, guy says no, you pay first. What? Why would i pay first before picking out my ice cream and the toppings my kids want? Guy was lazy! We left, took my business elsewhere.

  December 26 · Maria

• THESE EMPLOYEES ARE HORROBLE. They don’t know how to treat people. I asked if they know Spanish so my dad could order their own things and they say yes but everything they said was in spanish. And I asked for 4 items and they only gave me one, I said that I asked for 4 and the girl said “no didn’t 💀” like girl I did if u didn’t hear is ur fault and as ur job u can just give 2 more and that’s all bc I’m paying for it. If u don know how to be a good employee idek why u working 🤷🏻‍♀️

  January 19 · Yur G

• Horrible slow service. They claim they don't have anything without sugar. They clearly have a counter where you can sweeten your own beverage. Never going there again.

  September 18 · Fatima

• Second time I go this week and hash browns are cold. Also horrible iced coffees asked for large cream and sugar bad taste dark coffee

  September 29 · Elias Rodriguez (Eli)

• I went today with my buddy waited to be attended only to get cut in line off by a cop. They attended his punk cop first of course. This idiot at the register charged my twice for 3 scoops and 6 doughnuts. Then I called the manager in which she had a crabby attitude like this place doesnt owe 3 scoops and 6 doughnuts.Run Away Save Your Money!

  May 21 · Vicente Francia

• My second Baskin Robbins tonight, this one IS open, but when I asked to order ice cream, I was told that they were in the process of throwing things away by 1:30 am, so no (dairy) ice cream, only coffee at this time.Complete bummer !

  October 07 · Tommy Tom

• This is the second time I order from this place…. Don’t bother they didn’t have the flavor I wanted yet again or the sundae we had ordered either the last time was the same HOW DO YOU RUN OUT OF ICE CREAM?!?!?! This place just suck’s NEVER HAS ANYTHING 😡

  May 06 · Mia Garcia

• So I ordered a strawberry and pistachio shake and the lady told me that they couldn't mix the two. It was either one or the other. This is the only Baskin I've been to that has told me this . How hard is it to mix two flavors ???????

  September 18 · Jeannette V

• They took like 20 minutes to give us a small cup of Oreo Milkshake, despite them having a team of 6 or so employees.

  February 04 · Yana Vazquez

• Manager was very unpleasant this morning 12/22 @ 11:15 am. Ordered donuts for my grandkids asked for 2 separate bags. Noticed they had the special bags for single donuts. When I asked another employee if I could get two, she spoke to the manager who said "I already gave her bags" The bags she gave were the regular DD bags. The young employee knew it was for my grandkids & she gave me two. Also manger was very rude when taking my order & seemed bothered when I came back to order my drink that I forgot to order the first time.

  December 22 · Sara L

• The manager Mohash or something like that was Not accommodating at All! I went in for a pre-packed quart of Jamoca Almond Fudge. There was none in the freezer so I asked if I could get one made at the same price as the prepackaged ones. Pre-packed is $1 cheaper those made on the spot. Seeing as though there were none available in the freezer I feel I should still pay the cheaper price. The manager said no without giving a valid reason. Because of this situation I will no longer spend my money here. The service is usually pretty slow anyway, regardless if it's slow. I spent 20min in here for 1 quart of ice cream and there was only 1 person inside.

  June 11 · Krystle Despenza

• I was told that I couldn't order iced drinks without ice. That's okay, Starbucks will make my order however I want, and won't refuse to make my drink because I don't want ice. Stupidest thing I've ever heard! It's 6 degrees out!

  January 11 · Anthony Galante

• Tell tail location & places to go when rushed. Only average ice cream, it's what you get when convenience is priority

  November 05 · Chuck Bogda

• Always a great experience when I go in, awesome and eager to help group of employees 😊

  January 09 · krystal harris

• I think they must have somebody working new there. I ordered a mocha cappuccino cappuccino blast today it had absolutely no chocolate.

  February 10 · Tom Harding

• Be wary of the prices on the menu. The staff is nice and accommodating. But the prices are not always clear as to how much a scoop will cost.Every ice cream I've been to includes a cup or a regular cone, with waffle cones costing extra/premium. This location charges extra even for simple cones, and extra $2.50 per basic cone and it is nowhere on the menu.

  September 08 · Y A

• Managers will look at you waiting to order ice cream, take other customers, run wild for the drive thru orders. Took almost 20 minutes for 3 single scoop ice cream. Still forgot sprinkles and no cookie on top. Same scoops used for multiple flavors of ice cream. Pathetic but unfortunately this is what we as customers deserve when we continue to patronize businesses that have no respect for us.Avoid like the plague.

  April 07 · black acre

• I literally just went and bought a cappuccino blast a little while ago . Now I ordered thru door dash and they cancelled my order because they claim they don’t have it .I ordered yesterday and the same thing they cancelled for the same reason .Why are they liars ?????

  May 20 · Patty Trejo

• Ordered the DIY sundae package (24.99) online for next day store pick up as special treat for daughter and to try and support local businesses. Arrived at drive thru and no order available. Had to come into store to try to work it out - as my young daughter was with me. They didn’t have the stuff in stock to make the sundaes and when I asked to have my credit card refunded (as the store had no problems charging my credit card in advance 😒), they said I had to call customer support. I called customer support and they told me the owner of store is responding for refunds. Staff was not helpful and I was there trying to support my local business.

  April 27 · Rachel Means

• I went there last Sunday to order medium oreo milkshake which is actually my favorite flavor ever. I went in and informed the staff of my deafness and showed her the note in my phone, I typed "I want medium oreo milkshake" she went to make me one and turned out she gave me a large cup size instead of medium size. I left, drank some and when I got home, not even after 20 minutes I started to feel nausea and dealt with head pressure. Mind you, I did not have lunch that day. It took me at least 30 minutes to finally threw up like 6 times. I was experiencing food poison, I felt that they did not get fresh and new ingredients, instead they kept something old there. I was upset that I spent nearly $9 for food poisoning! I was dealing with nausea all night and didn't even bother eating dinner that night. This place needs to be inspected because I believe that they are here for profit over caring human beings. I doubt I'll come back to this specific location ever again.

  September 30 · Parisa

• So the story begins with my girlfriend and I wanting ice cream at 9:15pm. We both hop in my car and drive to the nearest baskin robbins. Unfortunately it was this location.We both walk in and are unwelcome by all the staff. No one bats an eye that two customers are at their register waiting to be served. Irritated already, a manager by the looks of it, came up and didn’t say anything. I just asked if we still get ice cream and he walked around the counter to where the ice cream is.Again no words, my girlfriend asks for a *waffle cone* and a scoop of the pistachio ice cream. This guy completely ignores the fact that my girlfriend asks for a waffle cone and gets a bowl with a scoop of pistachio. I had to interrupt and correct him. She eventually got what she asked for thankfully.Cherry on top when I asked for my ice cream, which was a waffle cone and two scoops of the Cookie Monster ice cream. He proceeds to grab a waffle cone and scoop the pistachio ice cream. I had to stop him again and tell him that I wanted the Cookie Monster ice cream. I said two scoops please and he said I need to get three. Blew my mind because my girlfriend just got a single scoop pistachio waffle cone but whatever. I let that one slide.Then when we got our ice cream, finally, we weren’t told where to check out since none of the staff told us what register to check out at. Then finally a girl behind the counter said that she’d check us out at the drive through register. I was confused at first but yeah. Paid and will not be coming back. Warning for y’all who might want to go here. Just go up the street more to oberweis.Edit - the waffle cones were broken on the bottom but covered by the paper that wraps the cone

  June 17 · Tyler Elbrink

• We went inside to get ice cream and several flavors had freezer burn! Even the tubs on display looked like they had been there for a while - a couple looked like the ice cream had melted then accumulated ice on top. This was the most convenient location so we chose the few flavors that looked the best, but even the Rainbow Sherbet and Chocolate had ice IN IT! The weather has been hot and pleasant.. we were looking forward to ice cream and were very disappointed!

  May 30 · Kristine S

• Just been there for the first time.Coffee tasteless, smoothie warm and donats...like old bread, everything for only $22 . What a waste of time and money.

  April 21 · Slawek Slawek

• Server cheerfully offered taste samples of the new flavors and thanked us again for coming in, as we were leaving.

  July 06 · Wesley Matucha

• I came to pick up my Turkey cake and it wasn’t there. But the manager I think his name was Mohammed assured me they would fix it or he would make it himself. And the next day it was there. I really appreciated that.

  November 29 · flute barry

• I had the birthday one free scoop coupon QR code and an older man employee scanned it and proceeded to yell at me “no” a few times, meaning that I couldn’t use it. I couldn’t understand him at all and he was very rude and wouldn’t tell me why. I said I just walked a mile here and it’s not expired. Then someone else came over and said I could use it. Is saying NO NO NO NO the way to communicate to an app user customer? It’s not my fault you don’t know how to work your cash register. How about talking to me like I’m a lady and saying “happy birthday” your customer instead of yelling NO. also, they don’t use gloves when they prepare the food.

  September 12 · Jen 77

• They don’t have ice cream. If you order online they’ll let 5 poor Uber drivers keep trying to pick up the order but they’ll be out of everything with no resolutions. This is the only location that does this. Who’s running it?

  July 31 · Caitlin Murray

• I had come to this establishment to order a fudge nut ice cream cake for my father's 89thbirthday. I have been ordering this cake for years for he and my late mother as they always enjoyedthem. The cake was to be approximately $32. When I went to pick up the order I was told that there was nocake for me. I had to insist for someone to call the manager. When they got off the phone with the manager , I was told they had the cake and that it was $60. I said that was not the correct price. I had to insist they call the manager again. He then told them to charge me the $32. When they brought the cake out and opened the box it was not a fudge nut ice cream cake. I pointed out the error and the staff did not give me a viable solution. I told them to call the manager again and he said that he was sorry. I explained that my father and his guests were waiting for this cake at his living community. I had no other option then to take the cake that they had.. to not spoil the birthday. I told the manager I was extremely disappointed by the whole experience. The manager then said he would refund the cake , however I explained that I wanted to receive the original fudge nut cake that I had ordered. The manager assured me that I could pick up the correct cake in 3 days. Icalled 3 days later , there was no cake. I had to get the manager again to find out why his promise was not fulfilled. He assured me that within 4 days I would have the cake. When I went to pick up the cake, again it was the wrong order. The manager then tried to say I wanted a different cake... I was completely disgusted by this whole experience. In all the years that I have used Baskin-Robbins for family celebrations I have never seen such an unprofessional treatment of the customer. I will never return to this store again.

  July 02 · Bluzman SB

• I ordered one ice cream and one shake. I paid 20 dollar. I had to wait 2 hours to my food. But I didn't receive it.

  April 16 · Dhvani Bhatt

• 2 ladies today working super rude, didnt greet, had attitudes and acted as if they didn't even want to serve us. Not a good experience at all.

  May 29 · Wilfredo Rivera

• I've been wanting to write a review for this location for awhile! The service is great, all the woman there are wonderful and kind! I have a dunkin/robbins closer to my house but I still come to this one cuz I'm guaranteed my drink is gonna be tasty and and the workers are going to be pleasant, as they always put a smile on my face!-cappuccino blast lady😉

  May 10 · Cheyenne Rabb

• The one lady with the nose piercing is very rude and disrespectful. By far the worst customer service withing the staff that work there. Her negative actions are going to bring the rest of the staff down if it hasn't happen yet. I fuss had her name tag I would have put it here but she didnt.

  January 09 · Alberto Bustamante

• Good service, good doughnuts , ice cream coffee and more, not to expensive

  May 19 · Miguel Figueroa

• Love my D.D.s.

  July 29 · George Mejias

• They told me they closed and hours say 8pm and it's 07:43pm. It was 7:37pm when I got here. Then on the app to get the free scoop she wouldn't let me redeem it. Good thing I had the welcome scoop coupon as well for my kids or they would've been sad.

  August 14 · Shannon Harris

• Overall, four stars. Service and food was pretty good! The atmosphere was still good, Just needs more work on

  April 19 · Skyler Behrmann

• Very good. I recommend this for everyone

  December 28 · Tyrion Roumaya

• I went to this one and pulled up in the drive thru at 9:40pm. Online says closes at 10pm. After I sat for 5 mins they decided to put a boars in the window I guess indicating they were closed. I guess this Baskin Robbins just closes when they want

  May 19 · Carla Lowe

• They sell bakery that is days old and hard while lying that it was just delivered..Ice cream area messy and unclean. No sales person by the counter to service indoor clients unless you call for one. Otherwise employees pass you by as the line of clients is invisible or non existent. Table outside the facility also left messy, rarely clean. I definitely don’t recommend this place.

  October 23 · Urszula Tripp

• When I arrived at 9:30 pm, the doors were locked. The lady inside said, 'We are closed,' even though the posted timings clearly show 10 pm.

  September 25 · Mohammed Junaid Hussain

• Maria and Myra are dumb and dumber. Maria as a manager is unprofessional, rude, and misguides her team in the exact same direction.

  March 08 · Kathryn Jackson

• The lady at the counter didn't know how to scoop ice-cream. She put it lopsided and it immediately fell off the cone. When we asked her to give us another scoop, she tried to charge us extra and was very rude. I would not recommend going to this location!

  December 31 · Maryam Abid

• Late night worst drive thru experience. That night shift guy is ignoring and then abusing. I don't know why big franchise like Baskin Robin is hiring such degraded people.

  March 29 · Dave Michael

• I have order but 1 get 1 free just now at 11:30 but store just give 1 they scammed me it’s very shameful.

  July 09 · Bakheet Bin Mohammed Jabri

• I went in there to get a milkshake today. This staff member told me to wait for half an hour as the front pos system was updating. 5 mins later another white customer walks in and she takes his order through drive thru pos system. The staff discriminates against non white customers.

  August 03 · SMAB

• the new guy in night does not know how to greet and hand over goods I ordered an ice cream and he handed me as if he is doing a big favor kindly manager take this in notice.

  February 13 · Reach Sid

• Ordered a small chocolate shake made with vanilla ice cream and chocolate syrup and they charged me an extra dollar bc of the chocolate syrup. No Baskin has ever done that before and when I tasted the shake it was watery and disgusting. This is the worst Baskin I've ever been too and I definitely won't be going back

  October 27 · Valerie Stewart

• What is it with all the Baskin Robbins that have no chocolate sauce within their establishments. I asked for a chocolate shake made with Vanilla ice cream. The girl behind the counter was stumped. And when I asked for chocolate syrup in the shake - further confusion. Shame. You lost me on this one!

  August 25 · Richard Sellers III

• The server mistook our order, scooped out "too much" ice cream, and then scooped some back in the tub.Ice cream was fine it's a Baskin Robbins.

  August 20 · Pia Sanpitak

• They allow homeless people to use the WiFi while they're on Youtube.

  October 30 · Peter Belles

• Says its open but the doors are locked.

  January 04 · Thomas S

• July 18 · Omer Dar

• I love this Baskin robbin Dunkin donuts. Even if I'm gone 2 months, 3 months or even a year like I did they still remember my face, my voice and believe it or not they still remember what my order is. They always greet when anyone comes in. The morning staff Monday through Friday is always polite and fast and my food is always hot when they bag it up. I sometimes order through the app and sometimes I order it through inside Dunkin. I never wait no more than 1 through 2 minutes they have us in-and-out in no time. Great customer service thank you for doing such a great job.

  October 20 · Yadira

• Do not go here. Jipped me on my ice cream for my banana split. Ended up eating sweet slop.

  January 01 · Sterling Moore

• Cookies n cream is best ice cream

  May 06 · Humayun Mirza

• Good selection and cordial staff.

  March 11 · Apples Oranges

• Very nice staff!

  February 19 · Cosmic Moon12

• The customer service at this place is garbage. Always with an attitude, give you cups with coffee all over it. They act like you are asking them to go above and beyond by taking a simple order and getting it correct. They are constantly out of things. Do yourself a favor and go to another Dunkin because this one is absolute trash and should be closed permanently. I never leave reviews because I understand everyone has bad days, but this place is so above and beyond the worst constantly that they deserve to be shut down and unemployed.

  August 22 · Tim (Timoteo)

• As a previous customer mentioned the young lady working at the store was putting on the most fake “customer service” attitude. Asked for a specific milkshake that she claimed they don’t make she pretended to not know what I was talking about, another employee which was occupied with the young man in the drive through watching videos on his phone or what ever came up to the young lady helping me and pointed at the sign with the item I requested being advertised. The young lady just brushed it off as she she hadn’t just showed her the sign and said well we don’t have the ingredients so we can’t make it, which I don’t believe she was just being quite lazy and trying to rush me out. So then I went to order 3 frozen coffees and I received not frozen coffee with milk and the flavor I requested she claimed that it was not frozen coffee since the machine needs to be replaced but clearly if you read the previous review it’s obviously the same person with the same issue 7 months ago and it hasn’t been addressed. The worst experience I have ever had at a Dunkin’ Donuts or a Baskin Robins. I thought it was just my unlucky day but once I read the comments it all makes sense now. Management please assist your employees in receiving trainings on how to treat the customers. I would understand if I had gone during peak times and it was very busy but I was the only customer in there and the drive thru was empty as well.

  October 06 · Cynthia Ceja

• Little Latina girl was very rude, in a hurry to get rid of customers and had a very bad attitude......I ordered an Oreo milkshake and she gave me a watery milkshake which pretty much looked like milk, so I asked if it was ok to add more Oreo ice-cream to it, and she took it went inside for like 5 seconds and brought it back dripping still the same. It's not like I'm getting it for free. I don't think she should treat customers that way.👎🏻👎🏻

  February 12 · Mimi Motan

• Elder Night guy should learn manners. He was sooo rude. Was not responding appropriately. Asked him simple question, he could not understand and then he responded so badly. He was not wearing gloves. I saw him making my order without using gloves.

  August 12 · Rahul Trivedi

• Been here three times and now I just have to confirm all the bad reviews. If zero stars was an option that's what I would select . First two times they were out of small simple things things. Tea, chocolate ice cream, their coolatta machine is broke etc. Now I go and have a very simple ice cream order. Single scoop in a cup, one in a cone and a double scoop. I repeated my order 3x to then get another person. Needless to say, get to the window it's still messed up. Aside from that I'm given a receipt for 2 coffees . I asked the girl what the problem was in there to of course get an attitude and for her to respond "brrroooo!" Now a manager comes to the window saying we are mean to his staff. We ask for OUR receipt and the rest of what we ordered and he fakely apologizes and goes to find our receipt. I asked if he was aware of the bad reputation and his response is oh yea alot of bad things happen here if we have a bad day. Ridiculous, this owner needs to step in and manage his store or sell it. It's repulsive.

  June 08 · Amber Garcia

• Favorite DD/ BR near me. Love their oreo shake. One of the few that actually tastes like it is advertised.

  May 31 · Kirsten W

• I wanted a cake last minute and at first they said no because it would take 48 hours, so we were like okay we’ll just buy a cake, no worries, but then nobody was attending us because they were all talking to the manager to see if they could figure something out, at the end the store manager came out, made a call and made the order for us possible, very thankful for the last minute cake they outdid themselves, thank you for making this birthday party and party. we loved it.

  September 04 · Michelle

• I don't know why I still go there. They never get an ice cream order right and the amount of product for price is ridiculous. Today my 3scoop

  December 19 · D'Ann Condes

• The worse place to buy ice cream from. I will never go there again. I bought 2 banana splits and the ice cream was already melted it looks like they just slop the ice cream on there it wasn't neat at all. I do not recommend this place to anyone. Go to the one in lansing they are so much better than this place a waist of money I had to throw it away

  March 02 · MOMO AND MOMMY SHOW

• Actually, it was Dunkin, but same spot.It was 8 p.m., and I had an inkling for a caramel flavored coffee. But it was 8 p.m. I asked the young lady if there was any decaf. She said if there wasn't, they would make a fresh pot. What?? They don't do that at the Dunkin in my neighborhood!! My daughter got a iced tea BlackBerry hibiscus sherbet. She loved it!! They are open 24 hours, including the dining room. I told them they would be seeing a lot more of me !! Oh. And they have a much better so but selection, even at that hour !! The little things in life, you know

  July 10 · Therese Bryant

• The food is great but the service is terribly horrible the employees are rude and says the coupons don’t work from there end but then says that it works after the next order.

  February 05 · Susu Alasfar

• They are super rude and messed up my order

  December 30 · Sue McCarthy

• Horrible.they gave me the wrong order and they were mean

  July 06 · Abdulla Khaled

• Wouldn't pick up their phone

  July 06 · Xavier Meyer

• February 18 · Frank Bravo

• I felt very ugly when I left this place. I asked a girl for example work cream on my ice coffee. She did not do it. I asked for it. She told me you didn't ask for it. Well I said I didn't look at the receipt you had worked cream on it. Sarcastically she stated back to me I forgot. We also ordered three donuts. She did not tell us here's your donuts she laid them on the counter. A customer had to say I think these are your donuts. Thanks for your help Miss Amanda.

  September 28 · Na w

• I'm done with Baskin Robbins as a company. I called this place to confirm they had before I drove 25 minutes because they are the ONLY location that has dairy free ice cream in stock within a 30 mil radius of my home. When I arrive I was greeted with oh your the one who called sorry we don't have containers to make that item limited on our menu. Instead of offering a solution I got nothing. My family will never visit a Baskin Robbins again. Their service has and availability to anything gas drastically changed in the last year.

  September 15 · Matt Koester

• There were what 10 employees working and two people in line and that's including me and it took 15 minutes to buy some icecream. (Inside not the drive thru)

  June 13 · Rosa Espinoza

• Refused to give us a sundae even though its on their menu and said that we had to be charged for each individual ingredient instead of the sundae price on the menu.

  November 18 · Tony S

• I frequent this location because the Barista behind the counter knows exactly how I like my coffee and is executed every single time flawlessly

  February 05 · Asad Abdulrahman

• There prices are all over the place, online it is $9.59On the menu $7.19 and they charged me $10.59.Did I got scammed?

  May 30 · Kevin Anadkat

• All the employees are very rude. They need to learn respect. Everything I asked for they said they don’t have in the drive thru. I decided to go in to see what kind of ice cream they have, and saw they had everything. When I saw they were lying to me I walked away. Never going back

  March 26 · Edhem Othman

• First time at this location and it’ll be my last. Tried to order two shakes and a dipped cone at the drive thru, the woman working said “well it’s gonna take 15 minutes.” I asked which part of the order was causing the delay (because I wouldn’t be opposed to changing my order in order to speed things up). The cashier replied I. A super rude tone “no, the whole part is going to take 15 minutes, there’s a line of cars behind you and it’s just me working in here!” - I don’t know how the cars Behind me factored in or how I was supposed to know that she was working alone since this was all happening at the drive thru intercom. And then before I could reply, the woman said “so you gonna wait or not?”. I just left.

  April 11 · Carly Condon

• The employess are rude, terrible customer service..

  June 07 · otis holiday

• Usually when I come here it's fine. But my recent experience was not. I ordered a cake 4 days prior from pick-up and when we went to pick it up it "wasn't there". We had all the receipts for proof. We ended up getting a cake. But it still wasn't exactly what I wanted.

  June 18 · Zoe Neal

• Will not go again! I ordered a scoop of rainbow sherbet in a cup and later on found a white hair in my mouth (UNFORTUNATELY 🤢). Im honestly disgusted of how dirty this place is, enough to have hair in your food!!!

  January 12 · Natalia Stanibula

• They mentioned their machine isnt working to make frozen coffees . Lazy! They just ignored my order and dont even try to offer me anything else instead they keep their gossip going on.

  June 22 · Señor Paco

• CUSTOMER SERVICE SECOND TO NONE.STAFF IS RUDE.If you are planning on coming to this store to put in an order for an ice cream cake for a birthday/anniversary or any other event.. STOP. Do NOT come in. Don't waste your time. They won't help you. I came in on 03/02/2022 at 3pm. I came in and went straight to their cake catalog which is located on the right side as you come inside the building. After looking through their selection and making a decision I approched the cashier and asked if I could put an order in for a ice cream cake for a future date.She then told me to "hold on" so she can go get the "cake book" and went into the back. after coming back in few minutes she said she wasn't able to find it, therefore she couldn't take my order. I asked if she could call the store manager because they had the same problem last December, where the girl couldn't find the "cake book" as well but after calling the manager, the book was found and I was able to put in my order. She then snarled and told me no that she will not call the manager because "she is going to tell you the same thing as me" even though I explained to her that last time the last manager knew the location of the "cake book" and we had no further problems. I asked her if she knew how else I can put my order in. And she told me to go to Baskin Robbins website and order it online. So I went to go sit down in a chair and went online to do such that. After finding their store location, selecting my cake, customizing it, the last step is to check out. Well after you click "Check out" their website breaks. It takes you to the screen that says something along the lines "oops we have frozen, please try again" and it keeps crashing every single time. It crashes right after clicking check out. I walked up to the same girl and said they their website keeps crashing, showed her the screen and it's not letting me order a cake. She told me to connect to the public wifi. It wasn't the internet issue but website issue. I once again asked if she minded if we called the manager and ask if there was something we could do and she said no. I think at this point, it's very unprofessional. She woulndt listen to anything else I had to say and told me tough luck. The girl that was behind the counter had very short brown hair and was wearing glasses. No name tag was worn.When I asked what I can do next, she told me to drive around town and find a place that can order with me. "drive around" like in going to be wasting my gas because this girl is too lazy to call her manager and ask for help. Especially since her other coworkers that took my order in the past had NO ISSUES. I do believe she was plain LAZY. and had 0 customer service skills.I will NOT be wasting my time at this location, nor will they get any more of my money. Please train your staff to better handle customers.

  March 02 · Natalie Florek

• The lady was rude when I came to pick up my order at the drive thru window. Told me she has "no order for pickup". Lol I paid and had my reciept on my phone. Finally got the ice-cream. But plain rude.

  August 18 · Mike Mike

• I usually go to this spot but recently with there evening shift they've done terrible they make you repeat the order 4 times and laugh at you and still give you the wrong coffee tasting like faucet water. Management better do better with your staff before your usual clientele goes somewhere else smh.

  October 06 · Iris Rico

• Chocolate shake with Chocolate ice cream makes me happy 😊

  March 11 · Latanya Gill

• It’s only 8:30pm and the doors are locked!! But they close at 10pm !!?

  July 13 · Claudia Camacho

• Went in June 1st. The cashier was sitting at a table than walked behind counter once I walked in. No greeting or eye contact or anything. I asked for a scoop of ice cream than asked if I can have a banana split but asked can I get it in a cup instead of the boat container it comes in due to not being able to eat it while driving and holding it. He shook his head no. I explained why I wanted it in the cup he shook his head no again. It was close to closing time maybe 30 minutes before closing so I just purchased the one scoop and left. I wouldn't had purchased anything but my loved one wanted it badly and since it was close to closing time I wouldn't had time to go to another before closing. The one at this location was rude to not speak or say anything to me the whole time such as a greeting or asking how he can help me or even the word no to my request, he didn't thank me for coming in or for my purchase. He stood behind the counter and didn't say a word. He also didn't wash his hands. I didn't care about that since he wasn't touching the ice cream just the end of the scooper but if I'm going to write a review it should be about everything he did wrong because he didn't do anything right. I used to like this location when this woman used to work there I came every morning before work and she was so nice running the drive through and inside lobby. I don't know if she still work there but if doesn't they loss a really sweet, compassionate worker. Due to the guy from Saturday interaction I won't be back and will go to another ice cream spot that isn't a Baskin-Robbins or Dunkin Donuts. All the location I've been too have had their share of rude workers and their share of nice workers. But the rude ones always keep the customers from coming back.

  June 03 · Rae

• I've had several customer service issues with this location, in particular with the over night shift worker Pablo D. When I ask for management information or corporate contact to address the issue, the employees seem to become incompetent of customer service resolution procedures. This is a 24 hour location, but the food/product available and quality varies significantly depending on what time you visit and who's working. Me and my family has been loyal customers to this company for years and it's sad to see lack of great customer service which will lead to lost of business.

  March 27 · Greg Vaughn

• Today I went through the drive thru and ordered a large chocolate shake and three scoops of butter pecan ice cream. I got home and tried the ice cream and it was not butter pecan, it tasted like someone poured coffee in the ice cream. I tried calling the store, they never picked up the phone and the phone number is to a cellphone which the voicemail is not set up. I will never go to this baskin ribin again.

  January 29 · Antoinette Sullivan

• Employees go above and beyond to better serve you. Thanks for the free 3rd scoop!!! This location also has a good variety in ice cream flavors. Love it!

  August 06 · Julianne Aldana

• Service was great and fast. Staff was very helpful with offering samples and patient with my indecisive 9 year old. Counter and tables were also pretty clean. Great location. I will go out of my way to get to this location!

  June 18 · Chris Shourek

• Give it 4 🌟 because it is good but I don't go their often but mainly get drinks but I have got the their ice cream and it is good as well.

  May 01 · Ibrahim Summers

• Great service and fresh coffee always and plus they make a great cappuccino blast 🥰🥰

  February 19 · Rammy Rimawi

• Best Cappuccino blast and hot chocolate ever. Thanks for the fast and friendly service.

  October 21 · Lisa Trombetta

• Online hours say open til 9. Large open sign was on. They were not open at 8:15. This is not the first time this has happened to me. They also used to have significanly higher prices than other BRs in the are.

  July 03 · Ann Ruth Crosley

• Liars. They claimed they didn't have the flavor of ice cream I wanted and that they couldn't cancel my order so I got charged anyway. Scammers

  April 13 · Carbon Ratchford

• We ordered a cake online and they prepared something completely different. Then when we asked for a refund to take the other cake, they claimed it was the same price ($35) even though the wrong one that they prepared is half the size of the one we ordered. In the end, they only gave us $5 back. Massive scam.

  June 02 · Oreoluwa

• This place is good, close to home but the location is kind of in the cut and not as easy to locate or go into with the traffic; and based off where it's placed. The service is okay but the best part I feel about the place is they normally have all the flavors of ice cream that the other stores don't always have. So I tend to go there first before going to any other store.

  February 14 · JaQuann Rush

• For 3 years I've been trying to aquire the lemon custard flavor yet again. I know it exists, because I got it from this exact location. I called this store and asked if they had lemon custard, they told me yes. I drove up to this location, AND THEY DIDNT HAVE IT!!!!!! Horrible service, the employees are rude, and they mislead customers over the phone. If I could give this place a 0 star rating, I would. Do not go here, just drive to another location.

  April 21 · bee :o

• They need to changethe hours on their website. Service is super slow . Huge turn over in staff. Never get a receipt so dont bother calling the number posted at the drive threw part states MAIL BOX FULL. Speaks loud volumes.I now go to the Munster BR..they are the best by far

  May 13 · Mel Barracuda

• Second shift! Outstanding customer service and the drive through is very quick. These employees stop what they are doing to answer any question. They are very friendly , the floors, the tables & washroom's are very clean. The first shift are rude and sloppy and they spend more time talking about what happened at a party or at home then keeping customers happy. I give the second shift a ten star rating cause they are very well trained and they value their jobs as well as the customers.

  December 04 · Don Gallegos

• I just visited this store to buy my son a strawberry sundae. First off they had no strawberry ice cream, I can understand that, it happens. I get to pay, the cashier was extremely rude. Didn't greet me, and didn't give me my receipt! On top of that we didn't get a spoon to eat with my Sundae, and when I asked them for a spoon they said they had no spoons! How do you not have a spoon to give people to eat ice cream??? When I asked them that, they walked away from the window and ignored me. That is UNEXCEPTABLE customer service!! And when they finally found 1, the employee was wiping it off like it was dirty and she took it from somewhere else! Disgusting!

  May 16 · J R

• I had to redo my review from a couple of years back. I went in for a milkshake, although they were out of cookie and creams. Mr Wyatt game me the most prestigious vanilla shake I’ve ever seen, and I’m a ex Oberweis employee. This man deserves a raise

  June 19 · Andrew Barnebee

• This is the 3rd time we have come here during open hours and the door is locked. This time I even called before coming, to confirm they were open and the door was locked. I was told that they close at 840pm not 9 as it states online. I am a 4th generation Highland resident and I will no longer be a customer of this location. I will drive down to Munster who is open 24hrs and has a friendly staff.

  July 09 · Nicole L. Williams

• Their menu completely sucks. This location is shared with Dunkin and the menu is split but their flavored ice creams aren't listed which makes its difficult to order. They need to be able to list the ice cream they serve clearly on the menu.

  July 05 · Mese Walton

• Did not receive my orders from this trash store and I haven’t been able to reach a person

  July 11 · Rochelle TheNativeSkenandore

• No manners whatsoever 🤷‍♀️ 2 different Dunkin Donuts today that’s why I’m giving it a 1 star. Coffee was wrong at both places. How can ppl work with the public and not say “Hi” “Thank you” or even repeat the order back to you! Maybe I’ll have better luck another day. So disappointed. If it weren’t for the coffee I would not be back. Period.

  July 27 · Rhea Becker

• I usually go through this drive-thru, but I can tell you I always get very good customer service and they are very efficient. They know their frequent customers and continuously make my day with whatever I order when I stop by. FYI, the night manager definately knows how to do his job and trains others to succeed as well.

  October 02 · Zaydee Santoyo

• This is my favorite DUNKIN DONUTS location for my coffee fixes!!🙌🏼🙌🏼🤷🤣😂 This location has a great group of team members who provide fast and pleasant service. If your in the area, I recommend this location hands down. It is also very neat and clean. Give them a try!!!

  October 21 · Sharonda Brown

• Sorry to say that this particular store (Pulaski/183rd) is horrible. All the times I’ve gone there the wait time in the drive thru is ridiculously long, even to get someone to take the order! Today, they have no pumpkin donuts so they us vanilla and instead of the cappuccino blast that I ordered turned out to be a very watered down mocha blast! I don’t think she used ice at all!! Please do some extra training with your staff or get a new manager for that store during the day!

  September 04 · Kim Jacobs

• I’d give this place 0 stars if it was possible. There’s always something wrong with my order everytime I come here. On most occasions, they don’t even have half of the flavors! What kind of ice cream shop do not carry the most basic of all flavors, vanilla and chocolate?? Then there’s times when they just get the order completely wrong! I’ve never been to such a horrible Baskin Robbins. Not to mention them adding peanuts to my order when I am very allergic as well as many other people! At this point, just close the place down.

  February 18 · Jordann Ashli

• I went this evening getting my last sugar treat for the week requesting a large scoop of black walnut. I noticed the bag was awfully light & asked if I had been given a large scoop and the young man said yes. After getting home, settling in to enjoy my treat, I spooned deep into much hollow space unfilled with the ice cream I paid for. My advice:. Go to 159th & Kedzie, in Markham, where they always fill the entire cup giving you the ice cream you pay for.

  December 20 · Cher Gath

• According to my receipt, Valarie J was our server during our midnight ice cream craving. Pulled up to the menu and the ordering box was very soft in sound. Asked for a moment and by the time ready a second later she was gone. Pulled around and then re entered the line. Waited a couple more minutes and then SHE was ready. She asked for our order, in which we took it step by step while she made it. Pulled around to pay, only to see her not in uniform and in my opinion not a work appropriate outfit.. Then proceeded in a snappy way if we were satisfied with her service. We said thank you and we're trying to be understanding as possible until we looked down and the orders weren't even remotely close..

  April 25 · Daniel Crandall

• I went to get ice cream for myself and my boys after a hot field trip. After waiting about five minutes for the answer to whether or not it was buy one get one free to scoop sundae day they finally came back and said yes it is so then I ordered and when I got To the window the cashier proceeded to Yell at me telling me I had caused the time to go up and customers were leaving . I reminded him that for a good part of the time I was sitting in drive thru waiting for the answer to a yes or no question that they should already know the answer to. Then he said the ice cream was ready but it wasn't I asked for my money back and he wouldn't give it to me. Was told to call back next day when manager was in but number responds like a fax machine just a loud beep. They still owe me $13.21. I will NEVER do business with the country club hills donut location again. Super unprofessional and not worth the stress or hassle. The cashier Kenneth with the blue tinged dreads needs to either be retrained or fired!!!!

  August 03 · Gina Tenner

• Best place clean and nice service. Fast and easy to order both morning and afternoon

  March 29 · Lizeth Trujillo

• I called in advanced at 9pm to make sure they were open, he says yes then when I come to the drive thru no one answers and the doors are locked. This isn’t the first time they’ve done this either.

  February 12 · Angela Kasper

• I ordered ice cream here last month & my ice cream was made perfectly!

  June 29 · Yohannah

• Went there with my family at 8:20pm on a Sunday. Hours say they close at 9, doors were locked and the workers were still inside just looking at us

  August 21 · MJ Javate

• Quick service. Staff very friendly and courteous. Establishment was clean.

  April 22 · David Gorecki

• Not a good experience. Employees need to speak up when taking the order and not respond rudely if one can't hear. Second, more training is necessary because my oreo blast was absolutely terrible. It tasted like blended ice with milk. Oreo ice cream wasn't used. Waste of money.

  April 06 · Victor G.

• Just went to this location we pointed out that there were some dead ant fly’s on the ice cream and stuck in the ice when we pointed it out to the worker there he was like it was a normal thing for them he said oh yeah we clean them out but they always come back. Nasty SUPER NASTY. The picture I posted is hard to see but there is a fly inside of the chocolate ice

  June 23 · MABELINE TORRES

• It was too early for the managers stank attitude!! What happened to customer service with a smile!!?? If I ask for a 2 SCOOP SUNDAE w/ Everything one it, NO cherry, Lite whip cream.... why do you keep asking me “how many scoops do you want and what all do you want on it !??🤦🏽‍♀️ And how do you NOT have hot fudge sauce at 830 am !??

  September 12 · tellno lies

• I WENT TO DUNKIN TODAY MAYBE 10mins ago it’s June 13th 2:13 and when I say my milkshake was soooooooo GOOD I would say perfect I didn’t taste nasty milk I taste milkshake so good omg service was great best milkshakes ever

  June 13 · Selena Butler

• Absolutely terrible. Had NOTHING, they advertised the "31st deal" and a bunch of other seasonal items and the guy at the drive up window stated "we dont do nothing for the 31st and we don't have -----" literally, they didn't have anything that they showed on their menu. He got huffy after we asked him what they DID have and instead of instigating an argument we drove away. Pathetic customer service, terrible marketing, and the WORST BR/DD I've ever been to.

  November 01 · Meg K

• Great job. The best little girl served me the best banana split ever. What a delicious treat it was. Thank you.

  January 28 · Mat Turner

• Now they charge fifty cents extra for a small cone No one does this! It's like charging for the tortilla with a taco. The amount of ice cream depends on the one scooping it. Service is fast and they have a big turnover of help. Young and don't know much about the job. Always good ice cream

  January 24 · Mark M

• Ordered a holiday ice cream cake. It was done on time, and the girls working were friendly and quick to handle pick up.Job well done!

  December 23 · H H (Mom42millenials)

• Hit and miss. The woman in the morning is fantastic. She's fast, efficient, and remembers all her regulars orders.Careful ordering ice cream in the afternoons though. They oddly will try and short you. One of the managers trains staff to use a kids scoop on multi scoop orders and to make each scoop as hollow as possible but make it look"fluffy" around the edges. Fortunately most of the employees have a little more integrity or less will to run into conflict than this clown but it's worth watching out for.

  September 05 · Sentinel Limo

• if possible I would give a zero to this place very bad customer service... I showed the cashier my coupon he said I needed to tap on it so I could redeem it (barcode) which I did the he took long in giving me the icecream by that time his 5 minutes where up and the coupon was gone he said he couldn't do anything about it...even tho he was the one that said I need to see the barcode. his name was Xavier R. he said he couldn't do nothing about it and charged me when it was suppose to be free.

  May 22 · Rosemary Pantoja

• Fresh Donut 🍩 ice coffee & ice cream. Cake 🎂 . Cappuccino Blast & milk sake. & Smoothie

  November 10 · Javed Desai

• Very friendly people

  October 16 · peter stromdahl (SuperSayinpete)

• Delicious 😋

  July 07 · Evelin Alvarado Moran

• A young fat woman who attends the window does not know about customer service and responds with very bad tasteChange those types of people who prevent customers from buying the product.

  March 09 · brayan rodriguez

• ##good coffee my favorite

  December 07 · Maria Munoz

• Went in ordered a double scoop icecream coneGot to counter and was charged $1.89 for the chocolate dipped cone. Informed server that I was told the cone came with, she said it was an upcharge I said I want the cone that comes with the two scoops. The server then takes my already made cone, puts the ice cream in a cup then throws away the chocolate dipped cone, how does this make sense? Throw away the one cone to give me another. I just left the store ice cream and all. If I was the business owner I'd retrain the server.

  May 07 · Koshimer Overstreet

• Great place for ice cream and donutsLots of flavorsSundaeConesBanana splitsCleanSafeFriendly

  September 02 · Mark Villarreal

• Cool

  July 03 · Yours Truly Shauna

• This place is my new love!!! They make amazing cappuccino blast! And the donuts are just magical!!! Melt in your mouth! My rating is 100/100. I will definitely go back there more than once. The staff is friendly. I was given a donut as a gift with my order 😍

  June 28 · Ina Gricmane

• February 17 · SYED ADIL QUADRI

• Gross 🤢 child ask 4 ice cream and we saw flys!! Don’t eat here!! Someone needs to call health department on them! The employee saw but ignored it!!

  July 04 · Veronica Castro

• I always come here for Vanilla ice cream cones. Some other places just can't do vanilla well but this one does. It is also very convenient that is next to a dunkin donuts shop too. Vanilla is not my favorite ice cream flavor though. I would prefer getting the oreo flavor over all. This is the one place you should come for if you want ice cream.

  November 03 · Robinhood

• Came on a Monday at 7:20 and the girl working said they can only serve scoops of ice cream. Wouldn’t explain why . Was rude I had my daughter with me

  June 20 · Jhene Figueroa

• i just ask for a medium hot chocolate and the girl tolde me is close but the schedule hrs said close at 9pm

  December 20 · David Ceballos

• Coffee always warm and tastey. Staff nice and friendly. Donuts always delicious

  November 14 · soadjose21

• They are the worst, 3 times in a row they messed up on a birthday cake order. The manager apologized, big deal, fix your problem. This most recent time I was hosting a birthday party, I placed the order 3 days prior, I arrive on time to pick up the order, first I'm told that I was at the wrong store, then when I showed them the email with the store address, then I was told they never received the order. I had to wait for almost a half hour and never got the cakes I ordered, and I still had to pay. Great customer service.Your company had 3 chances and you blew three chances.

  July 13 · Branka

• This Dunkin is 24 hours, however, the crew members did not take my order and ignored me in the window. There is clearly people working because you can see a beverage. I did not see a crew members at anytime.

  June 26 · T T

• Drive through past midnight sucks! I order 2 Sundays and both orders were wrong! I asked for 2 flavor scoops and got the same one for both!

  April 13 · Stu B

• Amazing. Had never been to this one, as I live much further south down 55. The way I like my ice coffee is a little hard to explain. The owner?, swooped right in, made my coffee perfect, and told me what to say to make it easier to order my coffee next time. Exceptionally clean store.

  February 03 · Tisha T

• Very clean store and attentive staff. I always get ice cream and it always tastes great!

  July 07 · Zac

• We went to get ice cream at 7:45pm and they closed and locked the doors on us even though the their website said they were open until 11pm and they had their open sign on. When we banging on the door they turned off all the lights and yelled they were closed! I am guessing the only employee in the store didn’t want to deal with customers. Don’t go here!

  October 09 · Judith Dever

• This store refuse to accept a coupon and ask me to come back the next day to talk to the manager. They need to properly trained the employees.

  September 23 · Jhon Gonzalez

• Closed before posted time, talk about inconvenience.

  August 13 · Taleb Hasan

• Yummy

  August 21 · WILMA SANTIAGO

• July 03 · Louis Karam

• I wish I could give zero stars. Don’t waste your money here. I placed an order online for pickup, and when I arrived, the employee told me they didn’t have “Reese’s ice cream.” I called the person who placed the order to confirm—it was supposed to be Reese’s topping, not ice cream. When I asked the employee again, he responded with an attitude, saying, “That’s what I said.” The customer service was absolutely horrendous.

  June 27 · K W

• ordered online both the items i wanted were missing gave replacement items that were terrible chocolate pb milk shake was STRAIGHT pb and thats coming from a pb lover. according to the reviews theyre out of stuff all the time and shouldnt be open or delivering. guys passive aggressive. some of my ice cream was also over frosted/freezer burnt

  April 14 · myaaa

• Worst employeee I asked for a sample to get an baskin robins he said no sampling seriously

  February 13 · Abubakar Syed

• Worst customer service I don't know what's the problem with them why are the so less motivated

  February 13 · Abu Turab

• Jefferson Park, transit area and veterans Square just wouldn’t be the same without it.Great meet up point for locals and visitors.🅿️ lot.

  December 03 · G S

• Terrible customer service. Stood there and four employees were just standing behind the counter and no one acknowledged us for several minutes while watching screens annd each other. And $5 for a very soft scoop of basic ice cream on a sugar cone. No thanks. Hard pass.

  July 06 · Jennifer Davis

• Baskin Robbins is a joke. Placed a personalized order online, went to pick it up on the scheduled day and guess what-no cake- an hour before the event! Yet, no refund for it! I was told to the call customer service to get a refund, I then called the customer service and was told it's the store that has to issue a refund and that they will contact the owner and the owner will call me directly. BS!!! not a single call. NO CAKE, NO REFUND.

  October 26 · Angelika Milewski

• Terrible service.I was just asking a simple question regarding the Baskin Robbins app. The lady I asked didn't understand how to use the app either and that's fine. But when I asked if she could get me someone who could help me so that I can order, she just stood there, looked me straight in the eye, and ignored me. If I could give 0 stars I would because this is just pure laziness.

  December 06 · Mia Greig

• Terrible service. Server ignores customers then doesn't listen. Manager (?i) was hanging out in back. Then they were yelling at each other. There are lots of Baskin Robbins stores to choose from. Not this one.

  July 31 · Cathie Lowmiller

• I went to the drive through window and I was not done ordering my coffee, the person was rude and a criminal in my opinion. I told him was not done ordering...gave me attitude. Something told me took in my coffee and I found clumps of something floating inside my coffee. Not sure what that was but I'll never go there again. He SPAT or TOSS GROSS THINGS INSIDE MY CUP! 3/10/22

  March 10 · Braulio Aguirre

• I ordered a cake from this location and am horrified by what I received. I ordered a unicorn cake with a week's notice, but what I received looked absolutely nothing like what I ordered. Additionally, instead of a 9 inch cake they made a smaller cake and then just covered it with so much frosting that the cake was about half frosting. DO NOT ORDER ANYTHING FROM THIS LOCATION.

  August 21 · Benny Vimes

• I usually don’t leave reviews but this time I felt like I had too. I ordered a custom ice cream cake on the website and made sure I ordered it 2 days in advance because that’s how long it said on the website it takes to make it. It even said it would be ready at a certain time but when I got there they said they never made it. They had it ready the next day but when I finally cut into it and had a piece it was mostly ice cream and just a thin piece of cake which I didn’t really like. It wasn’t half ice cream and half cake like I wanted. So my advice is don’t order a cake from here. My experience wasn’t very good. It’s not worth

  March 26 · Tevin Willis

• Starting to think it’s a Baskin-Robbins policy to close their lobbies hours before posted closing times.This is my 3rd attempt at another location trying to get a late night treat for my partner.Only to have workers inside the place on their phones pacing around after locking their doors.

  August 12 · Sherron M

• Whoever is in charge needs to check this store, I asked for a milkshake and they straight up just say we don't have. no explainations, no alternate suggestions, they just didn't want to take the time to make the milkshake.the ice cream is there, the blender is there, the fridge with what I assume has the milk is there(and they are right beside a grocery[valli] store too, just in case) , and clearly power is not out. last time I went there they made it and I could see some of the staff shaking their head like "no no" perhaps they didn't want people to expect their milkshakes to be available and the guy messed up by actually accepting the order. Something is wrong here.

  March 18 · Rodolfo Aguinaldo

• This place always makes your order twice..once at the drive thru microphone, and again at the drive thru window. It's like there's someone practicing taking orders behind the microphone that is completely unrelated to the ice cream making process. That being said, they make a damn good milkshake- when they have chocolate ice cream that is.

  March 24 · Rob S.

• I ordered a custom Mint Chocolate Chip chocolate ice cream cake from this location. When I cut open the cake at the party, I noticed it was not Mint Chocolate Chip ice cream, it was Oreo. I called the store and asked if they could remake me the correct cake or for them to give me a refund. They told me they didn’t actually make the cake at this location and that it was shipped in from a different store.They give us the contact information for who we needed to speak to about this so we sent them an email.When we heard back, they told us this was the way we ordered it. We sent them the pictures below showing our receipt and showing that the ice cream was clearly not Mint Chocolate Chip and was Oreo, they still said it was indeed mint chocolate chip and refused give us a refund or remake the cake.I can understand if I went in and grabbed a random cake and mistakenly got the wrong flavor. However since I paid extra for a custom order, I expect it to be the way I asked for it.

  January 11 · Jacob Klein

• My family ordered a turkey cake from here and they did not have it. They claimed the decorator quit. Then they tried giving us someone else's cake. And then they refused to give a full refund - the cashier claimed he could only give a partial refund because it would come out of his paycheck. Calling corporate to complain. AVOID THIS STORE AT ALL COSTS.

  November 22 · Gina Chereck

• Unlike a lot of other Dunkin donuts locations that I’ve been to the one person that was the cashier was super nice and very quick however, the actual location is very disappointing. They did not have any donuts in stock besides longjohns, and the cleanliness was questionable.

  October 22 · Tasha Robinson

• Food was great. The service available was great. Problem was there was only one person working the entire building. The guy working did a great job of handling the crowd and keeping everyone calm. Perhaps not a place to stop when in a rush if the management regularly keeps only one person working during the morning shift.

  June 26 · Stanley Ryan

• I ordered from Dunkin Donuts not Baskin-Robbins but when I placed the order for my sandwich I asked specifically for jelly, to go with it, and he said okay and took my money. I was waiting and watching while he looked for bacon and then heated up my food, handling my food with one glove hand and my food wrapper with an ungloved hand. He folded the wrapper put it in a bag and handed the bag to me and I knew there was no jelly in the bag and I asked again for jelly and he said we have no jelly. I said I asked for jelly when I place the order then he went to go look for jelly and came back and told me we have no jelly then the supervisor who prepped food without any gloves came to tell me we have no jelly and how can he give me something they don't have in a rather rude tone. I won't be going back to that Dunkin.

  October 07 · Brian

• 10/10 service!My husband and i were craving some pink bubble gum ice cream from Baskin-Robbins. However almost none of the locations in the Chicago area seem to carry it (or even answer the phone) we had called several locations but were unsuccessful, until we called this location - one of their employees, Syed answered the phone immediately, was very professional and said they do carry it!. We drove over and our server was the same man who answered the phone. Syed immediately recognized us from the phone call as soon as we asked for the ice cream. And was very very friendly! Absolutely outstanding customer service! We will definitely be returning to this location for our pink bubble gum ice cream!

  June 01 · Stephanie D

• Best employee i met name was TariqSuper friendly

  June 30 · Mahir Multani

• Nice place. Clean place. Friendly place. But dear lord the wait times are brutal. If you are in drive thru you get priority. If you are in the store, get ready to wait

  August 26 · John H

• 3rd strike before posting a review. This is the 3rd time in a row that this baskin robbins has confirmed an order on uber eats or doordash, and then waited over 25 minutes to tell anyone that they don't have ANYTHING in stock. Literally every single thing that was ordered, they don't have. Why accept money? Why leave it online for people to order? Wasted my time and even worse, wasted the time of a driver trying to make some money. Whoever runs this place should be jobless tomorrow morning.

  March 07 · Robert Dawod

• The Lady messed up our orders when she put the whipped cream on and we ended up eating random ice cream flavors because we couldnt tell which won was whos.

  April 21 · ELSY AFIF

• This place sucks. I ordered oreo ice cream and was given vanilla ice cream with stale oreos on top

  June 26 · Earl Macdonald

• Got a brownie sundae & didn't have topping as advertise, no hot fudge or peanuts. Also while taking my order, talking to other employees & having to repeat order again. Didn't know serving ice cream was rocket science. Go to Culver's instead. They have great customer service!!

  August 18 · The Truth

• This is the worst place to get literally anything they supposedly have to offer at this location. No matter what time or day, they are always out of EVERYTHING. OR, they say they are closed even at an early time like 3pm. I don't get it. This place is literally the worst. Don't order from here if you want anything at all because you wont recieve anything

  May 11 · Amanda wojdyla

• It's Baskin Robbins what's not to love. Excellent ice cream and a large variety. Service is quick and friendly. The prices are a bit higher than I prefer but you're paying for the name. It is convenient though, there are several places to grab a bite in the same "strip mall" kind of area. You can get dinner at one of them and pop into Baskin Robbins for your dessert. Gotta like that. Don't have to make a special trip unless you want to.

  May 13 · Gerry B

• They charge extra for everything! I don't go often but when I do, the items I want is out of stock. They also don't accept the survey on the receipt if the receipt has a chicago address on it/purchased from a Chicago Dunkin.

  May 22 · Sherrell Polk

• Went and asked for 2 extra thick milkshakes and she didn’t even mention an upcharge of $3 for it to be actually thick because the normal shake tends to be milky. When I got to the window and heard the price I asked why and she said we charge for more ice cream to make it extra thick. She was really rude too.

  March 21 · Lea M

• This place is terrible. Doors locked and only the drive thru is open. They can't tell you what ice cream they have. Wasted 30 mins in the drive thru to get a couple of donuts when we really wanted ice cream. They don't hand pack quarts either, so don't bother asking. My recommendation is to go elsewhere.

  May 16 · Carol Labedz

• Paid for two scoops, store gave one only. Save your money and just go to Walmart nextdoor for ice cream. It's the same quality and better value.

  October 23 · Richard Gibbs

• Rude, refused to hand a receipt. Handed a hot chocolate to me thru drive thru, had to go back in, since the bottom of the cup was leaking, the lady was extremely rude. Didn't apologize.

  November 11 · Nauti Mermaid

• I gave this Dunkin Baskin 3x to redeem its self but Noo food was undercooked and expired my drinks were watery my Grilled Cheese WASNT even put on the flat top or the toaster he put cheese and tossed it in the chef mike got that Lil pack of bacon snack it had lines of cold grease build up im good and done its sad that I have to go almost 2 towns over to get my Dunkin when im jus across the street called corporate all they can say is their sorry and that this DD ISNT one of theirs they jus pay to use the name

  October 26 · Momma Dearest Lopez/Johnson

• We ordered a cappuccino blast and received not only excellent prompt service but a wonderful and deliciously perfect blended blast. We have gone to several Dunkin Doughnuts/Baskin Robins and this one nailed it. It’s sad that not all of them deliver one like this. We will definitely come back again

  March 17 · Jodi Reimer

• I hope The owner reads this. I live In the building upstairs and these people constantly close the doors a minimum of 30 minutes early. They say I have to go get in my car and drive through the drive through. Ridiculous. This has happened to me probably 10 times so now I go next door to Culver’s. Last night one of the girls yelled at me when i drove to the window because she thought i was Looking at her. Very rude and inappropriate. Not only did I have to go get in my car because they wouldn’t open the door (even though they know I live in the building and walked down) When i did Get in my car, she was rude as hell. It was 8:30pm. Wow.

  April 23 · ROBERT LOFGREN

• This dunkin is conveniently located but it has some of the most airheaded staff. Check your order before you go, without fail they get it wrong 8 times out of 10 even after you repeat your order to them 3 times and they repeat it back to you. I try to avoid going here because it's more of a headache when you have to be somewhere and find out later your order is wrong.

  June 20 · Tim

• The ice cream was delicious my daughter enjoyed trying a sample a also before we decided what we wanted, we ate there is a really nice calm place plus side it smells like coffee .I had brownie Sundae , daughter had 2 scoops of cookie dough ice cream it was great.

  February 15 · anna neal

• If you want a cake with your name spelled wrong on it, then this is the place for you. The name was provided with correct spelling. On the cake it was done wrong. Should be easy to copy.....

  June 24 · Blake F

• This particular location is always a hit or miss. If you go through the drive thru, it's fairly quick, but if you go inside, totally different story. They don't move with ANY since of urgency. However, they are pretty friendly & polite

  October 22 · Kimberly Peterson

• Coffee was excellent, very fresh and it was very late in the day as well, and I ordered decaf which seems to be less popular, hence all this combined was impressive. The only downside was that they were running a small crew and service was slow, but polite.

  March 28 · e.rade@sbcglobal.net Rade

• This location is TERRIBLE..... I guess there was something wrong with their ice cream cooler and instead they tell their customers that they can’t sale any ice cream, they sale me some cream melted ice cream. I live right down the street. When I got home I couldn’t eat it at all. I tried calling back to let them know. No one answered the phone. NEVER GO TO THIS LOCATION!!!!!!!!

  November 13 · Rita Coleman

• Had the lobby closed at 725pm was unable to purchase ice cream.

  April 14 · Nicole McCully

• It’d be 5 star but they were out of my favorite ice cream. 🥴

  June 30 · Linda Cheney

• Guy that worked there was extremely rude. Waited for over five minutes at the drive thru speaker. I said hello numerous times and no response. Other cars before me pulled off and so i thought that maybe they were having tech issues and so people were just ordering at the window. I pulled forward and mention that to the gentleman who then repeats what I said over the speaker and said he was the only one there and that I would have to go around and wait and place my order at the beginning of the drive thru. Extremely rude and the fact that he heard me saying hello and did not have the proper etiquette to say “one second please” or anything is just crappy service.

  November 28 · Richard Mayo II

• It's Sunday night and it's 7:57 PM. I had a sweet tooth and wanted ice cream. Long story short I saw my ice cream sitting on the counter....... 2 employees literary just stared at me never came to get my money. Anything I just pulled off? I don't do ignorance. Maybe they've never seen a black woman before.

  September 22 · Tee

• Very Disappointing!I stopped by this location to grab coffee and 3 glazed Munchkins. The coffee had too much creme, and I asked for just 3 glazed Munchkins. Instead, I got 3 CHOCOLATE GLAZED Munchkins. Now, I probably should have checked before I left, but I would think a person could tell the difference between a chocolate donut and a regular donut. On top of that, I ordered through the app! No where on my order, or the ticket on the bag did you see the word chocolate. The world didn't end, but when you're expecting something, and you pay for a service, it's disappointing. Check your orders before leaving! I will from now on.🤦🏽‍♂️

  May 31 · Norm Collins

• Menu didn’t have any ice cream flavors, didn’t warn us about how they didn’t have spoons right after we ordered a cup of ice cream, wasn’t paying attention to our order being taken, disorganized.

  December 28 · cady zee

• What a DISASTER!The parking lot looked deserted and the lights were dim so I drove around to see if they were closed due to short staffing. They were open. I went inside and there were 5 employees all standing in the front of the store. Not doing anything particular. I wasn't greeted or acknowledged besides a stare. The stares felt more like "what are you doing here" than "what does this customer want". I ignored this.No one was standing ready to take an order on the Baskin Robin's side so I went to the Dunkin register to order a Cappacino Blast. The older woman said she can't take my order so I must go to the Baskin side. I walked 3 ft over to the Baskin side where 2 young men stood looking baffled at. They looked at each other like "do you want to take this?". Finally one decided to ask me what I wanted. I repeated my order. The young man said "Oh...uhmmm...we don't have the stuff for it". I'm not sure why this place didn't have coffee or icecream to make this but 5 ppl in a room couldn't figure out good customer service . This was the dumbest restaurant experience I've had. Makes for a good story but don't come to this place.

  March 30 · Nia P

• Skimpy on the single scoop once she knew it was a birthday reward. Plus equipment not working to scan QR code.

  May 04 · Cathy

• Love the ice cream. However, the servers don't give you your monies worth. Ordered a 3 scoop sundae, there's more topping and whipped cream than ice cream. Not worth $6.52. Feel like I'm getting ripped off.

  April 02 · RaShaunda Weaver

• Giant neon sign in the window says "drive thru open 24 hours." Twice I've gone at different times and someone has said over the speaker, "sorry we are closed." If your hours changed take down the giant sign. It's not that complicated...

  June 10 · Melissa Vaught

• Asian looking guy in the afternoon today was extremely rude. Rushing & overall just terrible service. The girl in charge was very sweet though.

  May 23 · Iliana Partida

• Worst banana split I ever had. Paid $8.01 for what was suppose to be 3 scoops of ice cream, bananas, two toopings. They didn't even put whip cream, nuts or a cherry too. The boat was over half empty. I wont ever go back now. Too many young kids don't know how to make a simple order.

  March 27 · JOHN TAVANA

• I ordered a triple scope and a soda thru Uber Eats.The total price was $32.00 I called the store to cancel the order. I got a "scooper" when I asked for a manager. The employee was rude and TOTALLY UNPROFESSIONAL. The employee couldn't answer my question about how to cancel my order. I asked for his name this person refused to give his name stating, he didn't see a reason to give his name. It was after 10pm the ice cream nor the employee were worth the time. But I'll never make a purchase at this establishment.

  July 15 · Lynn Smith

• It’s an older man that looks to be in his 70’s or even older. He was by himself at 12 midnight!!!! With so many customers. That is absolutely heartbreaking. Give that man some help! He did an AMAZING job. He deserves a freaking raise. He’s a HUMAN , NOT a robot.

  July 06 · Cori Gray

• Good selection of ice cream choices. plus you can get a 1 scoop sundae for under $5.

  November 22 · Terry Yates

• The guy who is here at night with the gimp walk always makes picking up doordash orders difficult. First time he said it would take 5 minutes to remake an ice coffee because he had to "remake" it because the customer wanted to add 2 pumps of mocha. Second time someone orders an ice cream cake and it's not in stock and he tell me to pull out and call the customer and since they don't know what's in stock I have to pull back through to ask him and pull out again to ask the customer which they prefer then bull back through to place the order, then he tells me to pull through to the front and he'll bring it out to me instead of handing it through the window. Then he hobbles it out the front door taking it sweet time. Third time same thing but with Chocolate fudge ice cream. He's costing me time and money.

  February 23 · John Kolep

• CLOSE IT DOWN!!! The workers are ignorant mostly the older manager is extremely rude and unprofessional and if your order is correct you should celebrate because it's a rare occasion. The worst location in the area I recommend you stay away it's a toxic location and has been for atleast a few years now

  November 03 · Chris PCream

• Only if there was such thing as 0 stars. I came to this place for a door dash order expecting to go in because most places won't do DoorDash through drive through. I walk up to the door and it's locked as I see an employee pointing me to go through drive through. CLOSED TWO HOURS EARLY! Later that afternoon we visited to get ourselves some ice cream through drive through and got THE WORST customer service. The woman was extremely disrespectful talking over me to get to the end of the order as soon as possible. I asked some simple questions but got complete attitude in return. It's crazy how bad customer service has gotten.

  February 28 · Sophia Renteria

• Great coffee and they get it to you quick. Like a competitor, there is always a line at the drive through but here the line is because so many people want it and they keep the line moving.

  February 05 · Frederick Anderson

• Terrible location, I'm just gone say that. How are you in walking distance to a large apartment complex and many homes to children(ice cream) & adults(caffeine) or whatever one wants and your dining area is never open. Oh, not to mention survey codes or the store number does not work when try to complete surveys which rises my suspension, is this a real store? But what I am seeing with the line up of many other restaurants or fast food establishments, their doing what they please. It's not about customer service anymore only a paycheck.

  September 08 · Channon Y.

• I ordered an almond crescent and I received a No flavor and really hard indescribable something. Not even fresh. Service was slow as heck 😒 😑

  December 08 · Marta I Picazzo

• Edited this review from a long time ago because the location is no longer the same as it used to be. Any time you go here, you'll ask for a certain flavor of ice cream and they'll never have it. And it's not because it's a busy location where product just sells out. It's usually pretty dead there. So you get the impression that they didn't even order it or it's in some back freezer somewhere and they were like, "Nahh, I'm not wasting my time putting that out today."It's so bad, in fact, that I finally just gave up and stopped going to this location. I got tired of hearing flavors weren't available and then being in the drive-thru trying to figure out which flavor to ask for next. I just basically told myself to pretend this place doesn't exist and to just go to either the location on US 30 or the one in Griffith.

  March 05 · Anthony

• Very poor service. Employees barely speak English. Ordered a Reese’s sunday, the employee obviously didn’t know how to make it, tried to look it up in the book, couldn’t find it, so kept looking at the picture to make it. Asked for it without whip cream, put whipped cream on it. Now eating it I realize that it is not even Reese’s ice cream, but snickers. While there, multiple other customers walked in and out unhappy. Will not be coming back to this one

  June 07 · Logan Kap

• Employee wasnt wearing shoes, even admitted that she didnt have her shoes on, and she was extremely rude telling us that she'll have to kick us out because they were suppose to close their doors at 10, and I quote: "are you guys eating it now or do you need a bag because I'm gonna have to kick you out, we were suppose to lock our doors at 10".... when there are two other girls sitting in there that werent kicked out?? And it was 10:33 and the doors werent locked??Also, most of there flavors of ice cream were in the wrong spot and not labeled probably and I wanted peanut butter chocolate ice cream and it wasnt that, it was some jamaican almond thing, but it was labeled as peanut butter chocolate.Idk this is my second bad experience here. Enter at your own cost.

  September 12 · Taylor Kaminski

• Nadia helped us tonight. Very friendly and nice. Patient with our family's millions of requests for ice cream taste samples.

  July 21 · Christina S.

• Great place, beautiful location to hangout and have ice cream. The selection of ice cream is so amazing it takes forever to finally decide what you wanna get.

  October 26 · Adam Torres

• i would put zero stars but that isnt an option. didnt have really anything we asked for and the boy was extremely rude in the drive-thru.

  November 12 · Clorissa O'Brien

• Best night crew ever!! Came late on may 11th 2025 for a doordash an they let me in real quick to pick up since he was just closing lobby. It just helped make the night faster. God bless them.

  May 11 · Shy Pony

• One of the best ice cream cakes we’ve ever had. Everyone loved it, It was perfect thank you baskin robbins for saving the day since the Dairy Queen in homer glen dosent do customized cakes for birthdays anymore. I would have never discovered that your cakes are superior. 😊

  July 01 · Nishath Younus

• Buying ice cream at Baskin Robbins or any other ice cream places is way better than chasing the ice cream truck for ice cream, and it's an indoor dining with heating and cooling systems installed so you guys won't close for the winter like outdoor dining restaurants such as Dairy Queen in Lockport or Romeoville does. Eggnog ice cream is my favorite thing every time at christmas

  November 27 · David Leal

• Nice people clean store

  October 20 · Hawak1

• Very nice people.

  July 27 · Michael Dybala

• I do not understand why most of the Baskin Robbins I go to are making their milkshakes with literally straight milk. I got a cookie and cream milkshake and at this point I’m so done ordering them. It’s literally almost $10 for a large cup of milk that wasn’t even fully filled. You can’t even taste the ice cream. I wish I drink it at the window so I could get a refund

  March 25 · A Ficht

• Never have any decent options for ice cream, go anywhere else or to any other location if you want anything that is actually advertised. Customer service is lackluster at best, wasn't rude but just made me guess a bunch of their ice cream flavors without giving me any of their actual options.

  February 01 · Hayley Petersen

• I always come here for medium cappuccino blast no wep cream no cinnamon with extra vanilla ice creamSome employees charges me $2 extra I'm fine with thatTheres rude guy said it's $4 and something extra so il pay around $11 -$13 for a medium blast !!!!?And when I ask for his name he said he's the manager AnthonyWorst management and service Anthony !I always come service polite and decentNot this time when I got serve by the Manger anthony unfortunatelyIt's not about the money it's about the way u make customers feel I'm coming that means I'm paying just trigger ur way to talk to customers with more respect

  October 30 · Rasha Badareen

• Paid $17 for two MEDIUM milkshakes. Over charged for one.ON TOP OF I asked for a shake SPECIFICALLY with chocolate ice cream, they waited until AFTER i was charged and my order was made to inform me that there was NO chocolate ice cream. I WOULD HAVE NEVER PAID FOR IT IN THE FIRST PLACE. I am very upset and will NEVER be back. All of the employees on their phones and don’t care about their customers.

  August 27 · Somijah Davis

• When I've been here the donuts are picked over by then. No fault on their behalf though. So usually just get whatever is left and a coffee. This location is very clean and a chill place to relax or study for awhile. Prices are great! Wallet friendly.

  December 10 · Amanda Mittler

• Absolutely killed it with my last minute request for a custom ice cream cake!!!

  February 25 · Ruby Hetsel

• I ordered 2 Fresh Pack (Quart)s from BR in Chocolate Chip and Peanut Butter Chocolate. This is what I received instead. How disappointing. I'm definitely leaving a review on every website until I get this resolved. DO NOT ORDER FROM HERE!

  June 17 · Cassandra Delores

• Worst place to order ice cream from , definitely not worth it. I’ve ordered two 3 scoop sundae and only received two single scoops with cherry on it. 😫😫

  March 28 · Bindu Bhargavi Palam

• Ordered a small strawberry sundae, with whipcream . It came in a large container which I thought was odd. On the bottom, under the strawberry icecream, was chocolate and caramel.Draw your own conclusions. But for me it went in the trash and I'll never go here again.

  May 31 · Carl

• Ordered for delivery and they gave us the smallest scoops along with missing toppings. Delivery is too expensive for this type of mishaps.

  April 27 · Nek E

• Icecream was all melted he had to use a cup since it was too melted for a cone. Also, TINY LITTLE SCOOPS are that expensive? They barley speak english so they cant really understand what you are asking for. Not worth the money. Terrible location, will not come back

  September 14 · Alexia Lomeli

• Go elsewhere. My boyfriend ordered me an ice cream cake for my birthday from this Baskin Robbins yesterday and he was told it would be ready for pick-up at 5pm today. Fast forward to today, which is my birthday. He arrives to pick up the cake and absolutely no one has made the cake or even has any documentation of their own that it had been ordered. He showed them the receipt and was told to try to find an already made cake they had. When none of those were a cake he wanted he was told he'd have to come back to the store in an hour for a refund. How is this acceptable?

  December 10 · Lisa

• The donuts tasted like they were left out in the dessert for 3 days. If you’re black and the younger man is serving you you’ll have to wait 10 minutes.

  May 08 · Juli

• They didn’t speak any English I asked for a 2 scoop sundae he grabbed a CONE.. I said NO a sundae please, he grabbed the scooper with NO gloves 🧤 no whip cream, fudge or nuts, just ice cream! I got a refund

  May 13 · kandy55 faith

• I tried to love potion 31 it was delicious overpriced yes but delicious also had an apple fritter doughnut which wasn’t actually an apple fritter it was an apple filled doughnut and it was also filled with raw dough It was not cooked all the way

  February 24 · Nick “SpeedRacer” Belmarez

• I DONT UNDERSTAND HOW THIS PLACE STILL OPEN , BAD CUSTOMER SERVICE ,They have 2 girls playing in the drive through cursing and disrespecting customers. Everything is a joke to them, after asking for their manager they used fouled language. I will be reporting this to the Dunkin Donuts corporation- not sure what type of management would allow this type of behavior. Or what type of ownership!!! These girls are in the service industry, the first time I get it, but take your job seriously! We are paying customers! We ordered an Ice coffe and a hot coffee we clearly saw the girl spitting on the coffee & the other girl sweeping the floor , How can you be so bad at your job when you give what it’s supposed to be a cold drink so hot?! We left. I called the several times after to try to speak to a manager and they never pick up the pick up the phone a horrible attitude! Rest assured your franchisee will hear about this!ZERO STARS!

  August 02 · Brenda

• This establishment discriminates on which individual works at the establishment and the only reason I say this is because I seen a young man come in and I will not disclose the ethnicity but they laughed about him trying to apply when he walked away. It's a sad thing to see it is something a hiring manager of a Dunkin' donuts SHOULD NOT BE! to see it is sickening and it needs to change big time.

  September 20 · John Hanover

• If I could put zero, I would. Rupee, who took care of my daughter and I who were out for ice cream together, loudly expressed how much she hates making banana splits. We were sitting there eating one she had just made for us. She also kept making faces to the other gentleman there when we ordered hot fudge, which she said it was not working. Then we asked for chocolate syrup and she made another face to her co worker. She was rude and really made us uncomfortable. I will never step foot in this location. Ruined our mom and daughter ice cream date.

  July 05 · nancy trujillo

• Please retrain your employees especially the night crew. I was denied my daiquiri ice. I am not able to eat regular ice cream due to my Galactosemia and not all Baskin Robins have daiquiri ice. The customer is always right. You lost a customer. I guess my money isn’t good enough. Maybe the employee was too lazy?

  September 05 · Jessica Carlson

• Staff doesnt seem happy, ever. Came inside for ice cream, dirty dirty dirty. Tables, floor and walls. Makes me wonder if its clean where all the food is handled. Its unfortunate because it's so close to home and convenient.

  July 05 · Jorie Grieble

• Baskin-Robbins most have turned into Dunkin' Donuts but still a good place for an ice cream cone, the ice cream cakes (for birthdays etc) are better made than any other place. BUT, employees had no idea if you still can get them made in any flavor ice cream like you previously could.

  May 04 · Matthew Coan

• They have freaking lack of costumer service February 18th 2023 at 8:30 PM the guy need some coaching

  February 18 · Abdellah A

• The management needs to relax. They are always mistreating their employees infront of costumers...

  July 09 · Elva Garcia

• Affordable ice cream for kids.

  June 03 · Anna Cook

• Good ice cream. Good portions.

  May 05 · Laura A. Neri

• Great customer service. Spacious and clean

  March 15 · Carmen Zapata

• Really good people and fast service. They remember the regulars after like three visits and consistent make my coffee (because it's a Baskins/Dunkin) perfectly.

  January 12 · Phillip Gillispie

• Service is fast, awesome polite workers. Remodeled store is great very roomy.

  May 13 · Christine Baily

• Loved the kindness and attitudes of the staff! Thorough, happy, attentive and all smiles.

  March 13 · Anastacia Lyn Persch

• I come here for the coffee section ( Dunkin donuts) but overall a great place.

  April 28 · Raul Huerta

• Spent 10$ for these 2 small scoops.ridiculous prices & ridiculous employees.when told them the scoop is too small. Replied abruptly saying this is what we will get.

  May 28 · Amreen Syed

• Old man works here late night and his behavior is always judgmental & disrespectful. Don’t have any professionalism. Not recommended!!!

  May 23 · Saba Mohiuddin

• Came in the evening to try out their new tiger milk tea. Been looking for it across the city, so excited this location had it in stock! Cashier was kind and service was quick. Also ordered two chocolate long johns. The donuts were great as always, no complaints there.Drink was good, not too sweet. The popping pearls' brown sugar flavor was too strong, so would get the drink again without them. The ice cream was a great touch that I feel other typical boba shops don't have. Also, ask for a plastic straw instead of the paper straw it comes with since it gets soggy fast.Though I was first hesitant to try this location because of the good reviews, I was pleasantly surprised by the friendly, efficient service I received.

  June 17 · Ara

• Rude employees working on this branch if you want disrespect go there

  May 03 · Khaibar Sadat

• Ordered on doordash, order was accepted and then they waisted my time and the dashers time saying they cant complete the order. Offered different items to replace what was ordered, and then turned out it came over the price of what i payed. Ended up not getting What i wanted, but was already paid for. The manager was even on the phone and didnt approve of My order that her worker suggested to replace. Waist of time. Dont accept orders you cant make..10minutes after dasher was waiting for my agreed upon order, the manager told her worker to Cancel my order completly and i ended up not receiving it. Dont Waist Your Time going there.

  August 24 · Diana W

• I would like some freebies for giving you a good five star review

  August 28 · Peter Montanez

• Always plesant

  July 01 · Michael Pandocchi

• May 17 · Sam Afifi

• July 19 · scorpio salgado

• June 05 · Alekhya Jangala

• Average dunkin/baskin I ordered from the kiosk no problems. The lobby was a bit dirty but that's expected from most establishments. I do wish the baristas would've called out my order or name, but nonetheless my coffee was delicious!! Oh and!! They threw in an extra donut for me :D

  January 26 · Maxx Roti

• This place is disgusting. It’s slow service thru drive thru, inside the floors are so so sticky, it looks unsanitary and to top it off, the last time I went I found a spider in my ice cream. No clue how it passes health inspections.

  April 18 · Alison Ouska

• Oh my goodness... The service sucked. I'll never be coming back to this place, I disliked the service. There was this one lady who was especially mean. Just one lady, she was rude to me and other stuff.

  June 25 · Lana Vy

• 3rd time I've ordered the sundae package from this store and 3rd time they've left out whipped cream. This time the delivery person specifically asked and was told "all good." Well it's not all good. It's too expensive to be treated this way.This is horrible customer service.

  September 23 · Pam Levitt

• TERRIBLE experience! Ice Latte was made wrong! My Sunday had the wrong flavors, had to take them back. Will not be returning!

  January 28 · T. Chancellor

• Delivered my ice cream without lid!! Very unsafe to eat and no freshness. If you have no lids, why are you serving products

  April 27 · Geblonka Wade

• I was very upset ordering in the drive-through. There was a super unprofessional kid running it who kept quoting a family guy characters. We had to repeat our order 3 times because he was laughing and repeatly saying he's new, when we've seen him there before. Once we got our order, it was no better. We order two single scoope cake cones. The first was dripping a practly melted with no napkin. The second was given to us incorrectly in a cup. When we corrected it, they simply flipped the small cup scope onto a cone. My significant other went to lick it, and due to the cone not being filled, the ice cream dropped to the floor. Thanks a lot. I would drive 15 minutes to the better baskin robins before ordering here again. Go to this one, 2050 81st Ave, Merrillville, IN 46410 . Staff is super friendly, and we've never had an issue ordering there.

  August 19 · Natisha Heath

• We were in there one evening last week and there were 2 people working a male and a female it was 7:45 pm. And the two of them were arguing about when to close and what had to be done before they finished. I certainly didn't want to listen to that. Whomever the female was she was rude to us and rude to the people behind us. From now on i dont care how long the line is at the dari dip in portage i will wait thru it. Because i dont want to hear that kind of stuff or be treated rudely.

  June 03 · Dolly Kelley

• Delicious, best ice cream to create memories with others.

  July 06 · Yolanda Casillas

• they let me wait half an hour and then they told me it's out of stockBad behaviors

  March 27 · ahmed

• Received my ice cream without a lid, literally wrapped in clear plastic with a note saying sorry no lids. This is really unsafe and sad

  April 26 · Geblonka Wade

• This location is really going down. Tried to get ice cream multiple times around 7-7:30 and each time they say they are have put ice cream away already. If they’re open until 9 I would think they should still serve icecream until at least 8:45. Very disappointing

  July 06 · Miguel Magana

• Corporate needs to be called they're closing early and refusing service way before closing time

  June 15 · Madison Renee

• I go here on a regular and always had good customer service... but the other day I purchased coffee got my receipt and was excited for a coupon I received In back of the receipt.. next day me happy w the coupon ready to give to the lady in the window and she yells at me that they can't take my coupon cause it's expired... with the worse attitude in the world.. mam why u guys giving expired coupons I just got this yesterday.... I was so disappointed at her reaction... I hope you have better days lady.

  May 05 · Margarita Martinez

• Not happy at all with my daughter cake and I didn't notice it until just now.It definitely doesn't look like the picture.So this will be the last time I order from there.

  October 26 · Be Kind

• This location is ALWAYS fast. Love the soft cinnamon rolls! Everyone is always very friendly. I appreciate the professionalism and people who take pride in what they do. Thanks, my experience is always good in this location.

  March 06 · Ana Leugim

• Very slow......we ordered a decent amount of ice cream (5 people's worth). I am one person and when asked for some kind of carrier I was told no. I had 2 waffle cones plus 3 cups. It was not easy to carry all of my order. The staff was not polite. Will not be going back.

  August 01 · Brian Cline

• I simply love Baskin Robbins!!! Went today to get my daughter's free scoop for her birthday. She got the Bourbon Street Pecan Pie ice cream. It's so good! It has pieces of pie crust in it! We'll be getting a quart of that for dessert on Thanksgiving!

  November 06 · LaTrina Tinsley

• Absolutely my fav DD&BR location. They're the only spot that prepares my Oreo Cappacino Blast, no whip, blended with extra oreos and topped with oreos to perfection. Chef's kiss!!

  October 24 · Channon Y.

• Love Baskin Robbin, but will never go to this store again. Special ordered a birthday cake for party tomorrow and the cake was not what I ordered. I was told it couldn't be changed and I couldn't get a refund until Monday. The party is Sunday (tomorrow) and no cake!!

  November 28 · aveline abel

• This location was my favorite, but lately, the quality has fallen short. In the past 2 weeks, I've taken my drink back 4 times. It feels as though they are simply throwing anything in a cup. It's time for me to explore other options.

  May 19 · Jeanine Langston

• I placed an order in person for an ice cream cake. My son doesn’t like cake so I wanted to surprise him with a Mario themed ice cream cake for his 5th birthday. I spoke to the owner who said everything would be fine a few days prior. So I trusted them to decorate the cake. I wanted the Mario kart race track decorated cake I received a smeared blue and green cake. Do not advertise decorated cakes if no one can do the job right. $45 cake for something my kid could have decorated. I will never return and will never recommend anyone to purchase a cake here. I am very upset I wasted my money. Also, I’d like to add that I didn’t receive the toys on top because I was told they were no longer available in the warehouse so fine I’ll put my own toys even tho I was charged for them. I just wanted the decorated cake with the raceway. Worst decorated cake ever.

  April 16 · Frances marky

• WORST location for dunkin or Baskin Robbins. Locked the doors over two hours before their closing time and extremely rude when you even try to order. Don't even waste your money coming here, it will be better spent driving to another one. Both of these employees are some of the rudest people I've ever encountered even after working in restaurants myself for years.

  August 11 · Jacquelyn Bronson

• Went to take my dad for some ice cream at 8:20pm and when we walked up to the door they were locked. We checked the time on the door and they’re supposed to close at 10pm. We checked Google and it said they’re supposed to be closed at 10pm.Their drive-thru was also closed. Please update your hours if you’re not going to close earlier than what is posted on the door.

  July 24 · Rosalia Lugo

• Wow I should’ve read the reviews before putting a cake order in. We were in town from Fort Bragg North Carolina visiting family. Our daughters 1st birthday was July 6th. I put an order in for a nice birthday cake on the Fourth of July. I stopped by to pick up the cake on the 5th at 4:00 pm to only be told “oh our cake lady is on vacation so we didn’t get the order” 😑. I was utterly confused on why they didn’t call us in advance to tell us this. They then tried to offer a cake out of the fridge. When I asked if I could get writing on it, they said they couldn’t but would give us 3 dollars off. I was so disappointed because it was a custom cake. We were able to get a refund (even though my husband said that they didn’t offer it at first. It was only offered when I walked in). Very happy that I went to pick up the cake before her birthday, otherwise we would have been utterly disappointed. Thank god Mariano’s was able to whip one up for us with custom writing on it. They had one cake lady working and she literally stopped everything to get it down. Great customer service on Marion’s end. If I could give this store no stars I would. They may be good for a cup of mediocre coffee, but nothing else.

  July 09 · Arnita Hall Espinoza

• I've been a Baskin Robbins customer since childhood. I've never had as rude of service as I've had this evening.I ordered a double scoop, like I've ordered my entire life, and they gave 2 half scoops. I politely asked for 2 full scoops. The guy argued and said "that is 2 scoops." I said it's not even at the top of the cup. (Mind you, there was a big 3 inch gap of plain air from the top of the cup to the top of the clear lid. As expensive as Ice cream is, I rightfully wanted my 2 FULL SCOOPS.) Reluctantly, he took it back. Came back with an attitude, and handed me this. I guess he hates his job??? Like how can you serve Ice cream and donuts (two of the happiest foods on earth)and be a jerk??

  October 01 · Tiffany Grant

• I went and spent $30 and they didnt have what i wanted and he fame out with some little ass spoons and the icecream was melted never again will i come back

  June 26 · jose castro

• The female employee was unequivocally rude tonight. 3 cars were in line when I pulled up. Hours on Google said open till 12. It was barely 10. Covid has effected a lot of hours a lot of places. She comes out the back door and says "you all have to leave we closed a long time ago." I responded with "sorry your hours said till 12 on Google." To which she responded "No we've been closing earlier for months." With such attitude that I'll likely not go to that location again. I rarely visited there before, but tonight we had a taste for a milkshake. Guess hours will be back to normal before I revisit.

  October 11 · Jake Moreland

• Went for a late night banana split and it was awesome. I got to pick the flavors of ice cream I wanted. That was a real treat for me, because other places they only give you vanilla soft serve.

  September 11 · Olga Carrera

• Very racist if you are a person of color please do not go here!

  January 07 · Vonna Jo

• Terrible drive thru service. First thing the girl said when we went to order was “uh can I help you” with such a terrible attitude and just had no sense of what a good attitude is. Do better please

  June 21 · Sofia Oliva

• Cleanest place we have been in a long time! Even the windows were sparkling! Decent scoops of great tasting Icecream doesn’t hurt either😊

  September 21 · Tammy Ryan

• They were great. We took our soccer team there for ice cream for the end of season, roughly 12 kids and parents, and we were helped by at least 4 people behind the counter and each one was wearing a smile and patiently helped each kid with their orders. Super friendly folks, I was really happy with how they treated the kids.

  October 16 · M M

• Best ice cream! Good service, and the tables are always clean! We go here often. Consistently delicious no matter what flavor you choose. Free sample tasting too --in case you can't decide! They have a drive through, and a Dunkin Donuts counter inside, for those who want food or coffee.

  May 09 · Suze Feledy-Jones

• Drive up order. Asked for Chocolate Malt. Told they don’t have. Just shakes. Ordered a large Chocolate Shake. Was charged over $8. Stunned! Paid and left. I took a sip of the Shake and the consistency was like drinking a glass of milk. The Shake was so thin it didn’t even coat the straw. Worst Shake ever. I checked the website for price. I was overcharged by $2. Won’t be going back. Hurray for DQ!

  July 29 · Dee Seibert

• Went for my free frozen beverage from baskin the old polish lady that's always there with her attitude, Talking bad things in her language said I could only get my beverage from dunkin not from baskin bs I go and get it from another place with no problem she's really rude ,I always go in for my cappuccino blast and I still don't order when her and another lady start talking things if it bothers them why are they working there, have been giving them to many chances never going to that place again ,bad costumer service

  May 13 · Jessica Hernandez

• ALWAYS CLOSED EARLY WHILE THEY LET HOMELESS BUMS SIT INSIDE!!!

  November 26 · zack joll

• Nice place, I do love it, very clean and the ladies work fast.❤🌺🌷💕💓🌹😊

  June 12 · Rose Blanche

• The lady who was serving, people was rude enough to let us go without buying , we were 6 people . Time was 2.15 pm on Jan 31st 2020

  January 31 · Sobhi Mohtashem

• Wish the employees there were happy. Lighten up

  July 18 · Chris Ramirez

• This location is connected to a Dunkin and it seems like the employees do not like to make ice cream orders. I waited for 10 minutes to place my order at the window because they said hold on and did not return. When they came back, The person placing the order said they had to put the layered Sundae in a different cup then they said they didn't have cookie monster ice cream then they said they can't do a layered Sundae.I ordered two three scoop sundaes that were exactly the same and got one two scoop Sunday split between two cups. It took over 15 min to get out of the drive thru so I didn't bother going back to fix it, it didn't seem like they wanted to take my order at all

  September 11 · Pick Whip

• Absolutely horrible! Last year I ordered an ice cream cake and had to wait 90 minutes because it wasn't finished and the manager had to go pick it up at another location, no one brought it to the storelike they were supposed to. I was upset but it worked out. I believe in giving places 2nd chances so I ordered another icecream cake just a few weeks ago but boy that was HUGE mistake. I ordered a Moana ice ream cake on Sunday for a Thurdsay 5:15pm pickup. I went to pick it up and was told that it was still at the other location and that "I" had to get to drive to the other location, further away, to get it. I drove to the other location and was furious! They didn't put any writing on the cake and there were no decorations on it either... it was just a blue and yellow cake. Then I was told that they didn't have any more Moana decorations but I could choose another theme... really?! All of the decorations I bought were of Moana! Again... I ordered this cake on Sunday for a Thursday pickup and at NO point did anyone call, emai or communicate with me beforehand and say that the cake was plain, the person that was supposed to finish the cake (and didn't) left, or that they didn't have the Moana decorations. Nope! They waited until I arrived to pick up the cake to tell me that there was no writing or decorations on the cake. The girl that was there tried her best to get the issue resolved but in the end I ended up having to stop at Party City and purchase items to decorate the cake and had a family member practice so they could do the writing. They say never say never... I will NEVER order another cake from Baskin-Robbins again. EVER! I don't recommend getting one either. From now on I will get the icecream cakes at Jewel.

  June 05 · Laura M. O.

• We really had a bad experience last night. The guy ( Govindbhai) I guess from the receipt he gave us last night was very rude. He asked us what we wanted when we went thru the drive thru and then again asked us the same order when we were at the window to pick up. And then this guy was showing attitude and was rude. I guess this store needs a guy or girl who knows what they are selling. Hope the store works on that otherwise you will have no more customers. Thanks

  June 14 · Manuel Noronha

• There was a very rude man tonight; he told my mother and I to leave. He even made that gesture you make with your hands to indicate talking, saying that we were talking too much. We were still eating our ice cream cones. I understand that there is a 20 minute customer stay limit, but we weren't even there that long. He also took a couple minutes to even acknowledge that we walked in, so does that count as part of the 20 minute stay? I work as a manager at a major retail chain and know this is definitely NOT how you treat your customers.

  April 03 · Athena Smith

• Incredibly awful service (or, lack there of) with inept employees. Stood there waiting for more than 20 minutes, unattended, unacknowledged - even after attempting to get their attention - while 3 employees walked around drinking, hiding in the same area and talking amongst each other.There was no one in the drive thru and customers that were there had already been serviced during this time.I was really annoyed to waste so much time there.Ended up going down the street to another location where their employees were the complete opposite.With so many poor experiences, you would think something would change or their employees would be more attentive.

  March 13 · Anastacia Lyn Persch

• Avoid this location. The the menu is sparse and you never know what they have until you ask. Also, the ice cream is always on the verge of melting. The Franklin Park location is better.

  March 01 · Eric

• I come to this location just about every day. The staff are very friendly and pretty much know my order. The staff is why I love this location they are all amazing! Plus they always have the ingredients to actually make my cappuccino blast.

  December 14 · Teressa

• The donuts were hard and tasted like they’ve been out for 3 days 🤢 service was awful if you’re black you have to wait 10 minutes to get served even if you’re first in line

  May 08 · Juli

• Very rude and kept my change milkshake was very watery

  March 25 · Alex Alvarez

• Best ice cream

  July 07 · Daniella

• This used to be my go to BR/DD even though I had to go out of my way but that changed today when my daughter & I stood by the ice cream waiting for someone to come & help us for more than 5 minutes, no other customers waiting. Even though employees were walking by & changing some of the empty ice creams out for full ones, no one ever asked us if we needed help with anything. I ended up making eye contact with a lady behind the counter on the opposite side of the store & she’s waving me over - I walk to the other side of the store (it was recently remodeled & has a longer layout than most other stores) she tells me I have to order there - I said “so I have to come over here just to walk back over there to tell you what I want? How does that makes sense?” Basically, they want you to pay 1st & then they will walk to the other side to prepare what you ordered - I don’t have a problem with paying 1st but as a customer, don’t make me stand there while the employees are either walking back & forth past me or staring at me from the other side of the store, essentially waiting for me to come to you. I told her she should of walked over to us & asked us to come & pay 1st instead of standing there & waiting for your customers to figure out you don’t want to move & want them to come to you while you simply stand there. I left without ordering & have no plans on going back to this DD anymore- there’s way too many more to choose from.

  February 23 · Debbi Singer-Gilmore

• This location has always been great. Very popular. Unfortunately this visit I found more than 1 hair in mine & my friend’s food.

  June 29 · Aislinn Stasack

• Went in for an Affogato(scoop of ice cream + espresso shot). I've ordered this exact same thing at 4 different Dunkin's and never had an issue. Today the kid behind the counter didn't even know what it was so he asked his coworker and she told him they don't have that. We explained to the kid and the young lady (Dolce) what it was and she said the system was updated and no longer has it. We left. Why couldn't she have just charged me for a scoop of ice cream and a shot? She wasn't even willing to do that! Won't be going back to this Dukin!

  June 05 · Karl

• They were so nice! Place was clean too!

  January 27 · Amanda Dean

• Baskin Robins closed on july 3rd at 930. Only dunkin was open.. what a dissapointment . OUT of all the Days.

  July 03 · scene queen

• Staff was arguing. Did not answer the drive thru. Had to pull up to order. They still was arguing had to politely wait for them to stop arguing to order. Ordered 2 strawberry coolattas. Had to pull around and wait, for them to bring the drinks out with no straws. Pulled back through the drive through for the antagonist associate to say Im bugging all over straws. No apologize no accountability.

  June 04 · Orriene Smith

• Do not order from this placeI tried to place an order for a cake, and was met with such an unprofessional behavior and attitude, I was trying to call (who they told me for two days, the cake decorator.) I called, yesterday, they told me she would be here between 4am-12I waited all day again today, and I woke up early to call. I call now 4/5 times within 20 mins of each otherThis lady answers, I tell her who I’m asking for, she screams to the cake decorator in the back, and she screams very ignorantly “I’m working on _______, have her call back after 12” but ironically her coworker told me yesterday that she leaves at 12. Couldn’t even have the audacity to put me on hold while she had her attitude about me callingSooooo messed up, I was extremely excited about ordering a specialty cake, some people just don’t care about quality service. I work in the field myself and can’t imagine wasting someone’s time like that

  June 27 · Lisa

• Good luck trying to get any ice cream from this place. The employees decide at random when they don’t want to make shakes or serve ice cream. I pulled up to the drive through at 9:18pm the other night and the girl working the window told me she was closing. Last time I checked this location closed at 10pm. Today I tried ordering a shake and was told they weren’t doing shakes anymore. Horrible customer service. Who is in charge of these people?

  March 31 · Natalie Vargas

• This will be the 5th time I had a problem at this location and I’m not one to write emails or talk to anyone regarding a franchise. Around 6:20pm 01/22/2021 I pulled into the drive through in hopes of getting ice cream...not only did I not get ice cream but I waited in the drive through for 10min without any response from a crew member. So I pulled up to the window and not one worker was in site so I pull to the front and still see no workers. So my last attempt was to call and a worker picked up the phone and was very unprofessional, I asked if their location was opened and was told the drive-through was but not the inside which I already knew. So I pull back into the drive-through and had to wait an additional five minutes. To then find out that they closed the ice cream section...now I don’t no if that is something new but I’ve been getting ice cream for years we’ll beyond 6pm. The staff is rude, they are never at their stations, for what ever reason you can never get soft serve at this location, and always claim they don’t have what they are promoting/advertising on their windows . Extremely disappointed

  January 22 · Avriel Watson

• Fast service. Got my usual 3 scoops. If your in the area stop for the fast friendly service.

  July 15 · Interstate Tapes

• I ordered a cake days in advance of today. I walk in to pick up my cake and it was the wrong one. Thanks so much for messing up a family birthday

  March 22 · Cindy Lund

• It is a delecicous place with real good ice cream and donuts

  March 26 · Truman Ransdell

• I have been a regular customer at this BR/DD since it opened. I am disappointed in the ice cream cake ordered for my husband’s birthday.In the special instructions, I indicated that there was a gluten allergy so the cake should be only ice cream. I have made the request before and the store was able to accommodate. Unfortunately, this time it came with cake. This is upsetting because I ordered the cake larger because he loves ice cream cake and now he cannot even eat it.

  December 07 · Colleen Mansfield

• I would choose less stars if possible. Came here around midnight. Employee was rude and seemed half asleep taking our orders. The tags describing the ice cream flavors fell before I arrived and employee didn't pick it up at all. It was inside the ice cream containers contaminating the food.We ate our orders after leaving. We ordered 2 cups with 4 scoops of different flavors. One had dead bugs mixed with the ice cream and the other that long hairs. Ice cream was tossed and never eaten.Unless you like eating dead bugs and hairs with your ice cream, don't ever eat here.

  May 28 · David Rigor

• Location has been out of my go to item for sometime now so I like to call prior to heading that way since I live a couple blocks down. Literally called right now, heard the employee pick the phone up and place it back down without acknowledging me. Hung up and tried to call back but the line says it’s busy now....this dude left the phone off the handle so he wouldn’t receive phone calls for the rest of the night....just say u hate ur job and go

  May 13 · Selina Lopez

• This place is disgusting!!! Ordered a fresh pack quart of butter pecan and these people sent me a 2 month old expired tub. There’s no way that could’ve been a mistake. Disgusting!!!! That’s a dairy product. How do you have 2 month old expired products in your store. I’ll be reporting to the health department about this as well. Disgusting.

  March 01 · C d

• I have been here a few times and usually the help is just ehh. Went in tonight (Thursday 7/12) and Hannah waited on me. She was very friendly and quick. When I ordered i was the only person in the place. I took my sundae and sat down. A herd of people walked in. Being in the restaurant industry I wanted to see how she handled it and she was great. I'd hire her!!Side note - ice cream sundae was good...not great...but good.I will return.

  July 12 · Nick Stiglic

• Look, I can see how there's nothing glamorous about working here.However, as others have said the staff is just unprofessional.They clean the ice cream counter on Sunday...at 3 PM... when it's 84 degrees out.Then ask you, "Are you looking for coffee or ice cream?"Customer service at its finest.

  September 18 · Derek Glowacki

• They don't accept cash!!!! Never go again!!!!

  May 31 · Wojciech Labno

• Lazy people workingNo one’s ever at the counter when I come in. Gotta wait for someone to come out the back.Several times I come in and they’re out of things.They have the stuff they’re just too lazy to make it2nd consecutive visit where they’re out of multiple things

  March 05 · Johnathan Jackson

• This is the 2nd time that the night worker with an Indian accent has intentionally sent out the wrong order and then attempt to argue with me as if UberEats doesn't show the order that was placed. For the $25 I paid for 2 QUARTS of ice cream, that’s EXACTLY what I should receive but instead because the employee that’s working is too lazy to fulfill the order and go to the basement to grab the desired quarts, he sends 2 single scoops of whatever ice cream flavor he chooses to.

  May 17 · Soneil Shades

• Ice cream was great. I got 2 single scoop cones and they charged me for double scoop cones. The difference of $4.00. Watch out for how they charge.

  November 20 · Linda Bordignon

• Hours are not accurate. Went out of my way to come to this location expecting it to be open and was disappointed.

  October 22 · Erik Madrid

• August 17 · Jennie Bosas

• June 19 · E

• Stopped in via drive through the other night to order a milk shake. Gave the kid at the window a $10 bill and he couldnt even figure out what change to give me when it tells him right on the register. He handed me incorrect change 3 seperate times before i had to tell him exactly what change to give

  June 26 · Lary Saladin

• Mangonada, 24/7. That is all! 😂 The female attendant at the order station is very hardworking and does her best every time I stop by. Stay safe! 💗+Caramel Cappuccino Blast 💥+Oreo Chocolate dipped cone 🍪+Strawberry Chocolate dipped cone 🍓

  October 06 · Angelique Vences

• This place is horrible! All tables were dirty and sticky. I asked for a wet rag to clean it myself and was told they didn't have one. Employees are super rude especially Monserrat.

  May 26 · Diana L

• Took my nieces for ice cream today as I’m not always able to take them out as much as I’d like too. Was unfortunate that there was not much ice cream available because they were cleaning & left us with very few options. As a business owner I understand how important it is to treat customers with at least a small bit of enthusiasm & a smile can go a long way. Along with very solid “no, we don’t have that” answers the staff seemed very annoyed to be there to take care of customers which made it feel very uneasy & unwelcome at this establishment. It’s understandable to have tough or bad days but when you are in the service industry a smile can go a long way. The fact that they put the ice cream selections back in soon after we received our orders along with the apparent lack of staff giving off a sort of unwelcome energy made for a very morbid visit to this Baskin Robbins as everyone there gave off the feeling that they did not want to be there. It could have been a simple but slightly enthusiastic “Hi, how can I help you?” with an inkling of a smile especially when you are about to say no we don’t have that when you actually did a few minutes later could have made the difference in someone’s day including your own. I normally don’t leave reviews like this but I just wanted to express how sad it is to have simple common interactions with establishments & consumers to go so negatively when it only takes simple things to remedy the situations even if it is a “slight” inconvenience. It makes it appear as if they do not like to have customers & that doesn’t bode well for any business establishment. I would’ve ordered more to support the establishment & would even travel much further for a much better experience. Again, I understand that it is just a Baskin Robbins & it’s just ice cream but think about that… it’s sad that instances like this cheapen what we think of the brand & what we expect as far as the experience we receive from them.

  October 20 · Phil Gates

• This location is very convenient since it's close to work. The drive thru line is always very slow. But if you go inside 4 people are working the drive thru and only one for people walking in.Ive kept going here only because of the convenience.Yesterday was my last straw. I went inside last night for icecream. The only gentleman helping people inside was extremely slow. Not all of the icecreams were labeled, but he couldn't tell me what any of the flavors were. I then just asked for a single scoop in a cup. He then started scooping a cone. I had to repeat 3 more times before getting him to put the cone down. I then got a super small serving and not even a formed scoop.

  July 02 · L H

• Went there for a waffle cone w pistachio ice cream. The guy that worked there didn’t even know if they had it or not. When I got home the ice cream was freezer burn. And they charged me $10. I will never go back there

  February 24 · Jill ESCOBARETE

• Called to ask a question and see if they had a flavor we were looking for. Gentleman on phone was nice and courteous and let us know they did not have it. He was apologetic and thanked us for calling. Great job!

  September 07 · John Bylina

• Stopped in around 15 minutes before the store closed. The only employee working was mopping the floors and didn’t say hello or warn me to be careful despite the floors being extremely wet. When I got to the counter he said “we close in 15 minutes” and slowly made his way to the register. He stopped short and asked what I wanted, and when I placed my order said the machine was off and he didn’t know how long it would take to turn on as he aggressively hit the power button. I told him if it was too much of a hassle I would stop at a different location, and he reminded me again that the store was closing in 15 minutes. I said I was under the impression they served customers until close and he told me that I had “messed up his floors” by coming in and continued to mumble and complain on my way out. Would not return as long as he is employed.

  October 20 · Jessica VanGronigen

• We got the chocolate and mint ice cream cake based on past experience that was positive. This birthday cake was meant to be a joy to share, and they turned out, exactly the opposite and awful layer of fudge and taste lace white cream instead of the traditional green mint… Deeply Dissatisfied with the changes.

  October 31 · The Globaltrotter

• Came in and waited 10 minutes til an employee came back in the store after smoking marijuana. He said he can’t serve us because he’s about to clothes and continued to say arrogant remarks. And then a older couple walks in after and he serves them. Never bringing my 9 year old son after his baseball game here again☹️

  September 14 · Jarod Yuhasz

• My son went to pick up some quarts of ice cream for the family, and when he arrived at 8:27pm CST on 6/3/24, the lobby was already locked even though the door lists open until 9:00pm. Someone who was sitting out back with a headset on informed him that they were only accepting mobile orders at that time. I downloaded the app, selected the ice cream, and found that the pickup date for that day was unavailable. He told the lady with the headset that the app was not allowing a mobile order, but that we just wanted a few pre-packed quarts. She asked him if he had exact change, and he said he wanted to pay with a card, and she told him the computers were down. What is the point of even being open if your computers are down and you’re only accepting mobile orders, but the app doesn’t allow for mobile orders at that time? Horrible customer service. I imagine this place won’t survive much longer with shady antics like this. We most definitely will not return.

  June 04 · Ubea Tunosea

• Arrived at 8:30 pm and the lobby was closed, we proceeded to the drive through since the closing time listed is 9:00 PM. Unfortunately, it seems that the employees do not want to provide service to closing time as the person in the drive through said they were closed although they we clearly working, lights on, hours listed on the door. It’s very unfortunate that the customer service is poor and the hours do not match the employees’ work ethic. Being a person that has worked in customer service, it is clear that although the store is listed and advertised to remain open till 9 PM, the employees prefer to not provide service past 8:15.

  January 22 · Amanda Sánchez

• Whoever worked the late shift on Thursday, January 30,2025, denied my sick 3 yr old daughter service because I arrived 10 min before closing. I will be contacting the manager and your corporate office due to your rudness toward my child. We had just left the hospital, and she only wanted their ice cream, which was a favorite. The lights were turned off in my face while trying to place an order, and she refused to make a small kids ice cream cup. How much lazier can a person get when closing is at 10pm. Not your time.

  January 30 · Andrea Williams

• The staff here is young, lazy and full of attitude. They are constantly messing orders up, not responding promptly to drive through customers and lying about flavors in stock because they don't want to hand pack quarts! This location needs a whole new staff or a board on the doors! VERY UNPROFESSIONAL

  April 12 · Tamika S.

• I make an order for photo cack image on 01/29/2025, and on party day 02/01/2025 i called them to delay it 1hr i surprised the order is not processed and they didn't even do like this type, they only thing they did is refund me, but this is not a good way for manager to deal with issues, they ruined my daughter birthday party, no body try to call me even before at least 1 day to give me a notification about that issue to deal with another place, the bad manager at all, he is out of states and no one in charge to follow up on emails, even if they don't have this orders why they keep it online for people and ruined there parties

  February 01 · Faris Azar

• “This was my first time trying a banana split and it was amazing! Definitely the place to go for desserts!”—Chloe

  October 23 · Chloe’s Reviews

• I am a daily customer in here buying a large Carmel Cappuccino Blast. Today, however was by far the worse one I have ever had. It is so bland, it’s like dirty ice. I taste no ice cream or cappuccino in it. When paying $8.37 for this drink I shouldn’t have to go home and doctor it up in my Ninja. I don’t like going inside to complain unless they put cinnamon in it, cause I’m allergic. My guess is if I order a large Carmel cappuccino blast, and they ask me if I want whipped cream & cinnamon, I should just drive away.

  August 30 · Jeff Tuttle

• The young lady that helped me was nice and friendly. She greeted my wife and I as we walked in and said goodbye to my wife, myself, and our infant daughter. Great experience and great ice cream!!!!!!!!

  March 05 · John Burke

• Was having the worst day and the Shift Manger working that night made it so much better! VERY FRIENDLY PEOPLE! And the food and drinks were great too. Supper clean, highly recommended!

  December 22 · Danielle Johnson

• Custom cakes!

  February 25 · Kristen Zdych

• Another Baskin Robbins that doesn't have the proper ice cream flavors to fulfill basic menu items. Franchises are handed out to anyone nowadays. Brand reputation is long gone. Sad!

  July 18 · Joseph De Lavergne

• Absolutely no parking and the drive thru runs out onto a busy 2 lane 40 mph road. Danger

  May 02 · Coal Diamond

• Asked for cookies dough ice cream - we don't have that here.Brownie? We don't have that here.Oreo monkey ice cream in a cone (advertised on their drive thru menu) - we don't have that here

  September 07 · Lorrie Williams

• Never have Mangonada or Cappuccino Blast......

  July 20 · victorh887

• The worst experience ever at a food establishment nothing but a bunch of kids in there playing the entire time whispering through the ear pieces. First of all we weren’t greeted when we walked in, they’re all play fighting. As a store manager myself this was horrible you guys need to consider hiring individuals who are actually going to care about your establishment. They thought it was funny that we ordered a banana split because none of them knew how to make it they were asking eachother and come to find out they had one banana left and it was rotten so they all walked to the back and giggled. What kind of customer service is this?

  July 10 · Bri Cardenas

• Just left at 10pm on a Saturday. Went through the drive thru. Employee had a definite attitude due to failure to communicate or just didn't want us there. We hand him cash for our order. He missed a cone on our order & asked for the entire order price again! Not going back again.

  December 11 · Jennifer Painter

• Called to order birthday oreo cake. Not a special order- was told they needed 48 hours. Website says 24 hours. What do you know, I called the York ave store and they filled the order, 24 hour!

  July 12 · Julieanne Schneider

• 🐣 All I have to say is Strawberry Cheesecake I Love it. I don't like that the price varies from location to location. Forest Park really high. Price should be across the board but I get it different Franchises trying to get rich on the Customer. 😢

  December 06 · Denice Hayes

• 2 stars because 24hrs is a good thought but isn’t the case here. THIS PLACE IS NOT 24hrs please update your times. Thank you

  March 20 · CaMari Potts-Wright

• Ice cream there is always great. The owner there is a bit rude/impatient if you have any questions.

  February 07 · Jamie Rose

• Just nothing like an old-school cappuccino blast. Even though I was in Chicago and it was freezing. I had a desire for ice cream and coffee. Hence cappuccino blast.. just like I remembered it. I’m a picky. I asked for less ice cream and no whip cream. They did it just perfectly. The place was smallest. And lots of parking.

  February 29 · Eric S

• August 28 · Harsh patel

• Less is more. In a world of minimizing product for the most cost for good business profit so is good business to pay attention and have awareness for customer. Do you all not order anything anywhere or just never experienced this. Have no clue when filling, putting lid on or handing to customer without wiping or giving napkins for customer to have to do oneself.

  June 30 · filteredfit

• I’ve read some reviews before going because I’m from out of state. The place didn’t get good reviews but we decided to give it a try and sure enough the reviews were somewhat correct. Service was fast and good but the ice cream looks like it’s melting. If outside is like 80 degrees then I would understand but we were there at 7pm with 40 degrees outside and it’s soft/melting the moment we got it.

  October 27 · Souchio Saephanh

• I asked if they made turtle sundaes. He said yes. He started to make it and then asked what toppings I wanted. I told him what a turtle sundae was and he said they didn’t have pecans. Fudge and caramel it is then….wait….not much fudge and caramel. Over $6 for a cup of vanilla ice cream that was half melted. I think their air needs to be turned up. So disappointing for so much money.

  August 03 · Francine Craig

• Typical BR. Looks a little sad but service was good.

  April 04 · Justin Nixon

• Terrible service. I was just there and waiting to order. I guess an employee was in training so the other employee was helping that person. Another person was sweeping and staring at me. The manager was on her phone and completely ignored me. I was waiting for 10mins and there was no one else there so they were slow because people were cleaning. Finally someone came to the front and said hi to the person dining in and ignored me, right when I was about to order she told me to wait and proceeded to the back. The employees cleaning just stared. So I left. This isn’t the first time this happens. I work in fast food service so I know customers are priority, but I guess this company doesn’t care about their customers. Morning shift is the worst, you’re better off going in the evening.. but I mean, who wants coffee at night?

  September 14 · Lisette Humala

• One of the employee was rude to me and did not understood me well and this happened to me twice because the first time he was being rude to my wife for accidentally touching a donut and he threw it rightaway just because it was contaminated.

  March 24 · Asim Rafique

• The milkshake was so Icy and tasteless they didn't even blend it properly.and when I asked the manager to fix it, they refused. There was also a big hole in my cone. Worst baskin robbin!!!

  July 28 · Alina Abdul samad

• Definitely 1of the Nicest Cleanest !! Dunkin / Baskin Robbins I've been in . Very spacious actually have nice size PARTY ROOM 🥳 w a Giant TV inside, Tvs throughout, benches , stools, booths, nice comfortable Lounge chairs n sitting area n Sitting area for kids w kiddie takes an chairs !! And Realy Great People Working There Very Friendly Great Attitudes actually met a part owner today and complimented Him !! And Fresh DOUGHNUTS PRETTY SURE THEY MAKE N DISTRUTE FROM THIS LOCATION !? EITHER WAY THIS MY NEW ALLTIME DUNKIN BASKIN ROBBINS. NO MORE HOCKEY PUCK FRENCH CRUELLERS FOR ME !!!😋😋

  January 16 · Mike Chmilenko

• Doesn't surprise me that this place is a 24/7 family-friendly fave neighborhood hangout! Why? Because employees are kind and accommodating, and the ice cream is deliciously made-to-order with all the combos and toppings you crave!

  June 24 · Sasha Federiuk Burg (Sasha B.)

• VERY rude employees. Came in yesterday to get cake and stuff and they were all standing laughing, talking, did not acknowledge my boyfriend and I were standing there for 5 Minutes. Some other lady was looking back and saw us and did not say anything. What is going on with these places now? Never expei nice such careless and rude service. Won’t be going back. A new one opened by Milwaukee and dempster, will give that a try!

  January 06 · Monica A.

• I ordered a two scoop sundae with almonds and whip cream, paid $7 for it, and they gave me one scoop. Do not recommend.

  July 03 · Basia Folga

• I came in to get some ice-cream at this location no work was willing to help me with my order

  August 14 · DODOJACK JIMS

• The staff put so little amount of ice cream I never go again

  September 22 · Atheel Alkhafaji

• This place is great I have a wonderful time all the time, the staff are very nice and friendly

  June 16 · Luis Gabriel “gvbbb” Solis

• July 15 · Aidan Cusack

• Rudest customer service I've ever experienced. Maybe because she was young or very stupid or could've been having a bad day but horrible attitude. Screwed up my order and then blamed me for it when I was very clear in the first place. We're talking a flavor of ice cream not blue prints for Daley center.

  November 15 · Daniel V

• The young Hispanic male with the black earring is completely rude and has no idea of what customer service is. I would recommend going anywhere but here if you want a half decent level of service.

  March 26 · Doug

• This is a Dunkin Donuts / Baskin Robbins combination in a strip mall. If you been to other ones, you've been here. One difference is they have a balloon animal artist on some Saturday mornings -- nice for the kids.

  September 12 · Mike Kruger

• Small place but the love is definitely there. People are friendly and is a great place to just sit down and drink coffee or eat some ice cream!

  December 10 · Taso Kokkinias

• This location always screws up cake orders! Triple check your order. They called me three times to verify the order and still messed up!

  November 26 · Kamal Khatwani

• Terrible place. The woman who runs this place is offensively rude and should not be dealing with customers under any circumstances. She is blatantly racist- there was a man who came in right after me who was the same ethnicity as me and she accused us of conspiring together to use two coupons. Ummm no ma’am, not every person of the same color is related. You would think she would know that being a minority herself. She purposely skimps on the portions, which may explain why the ice cream tastes like freezer burn. It would take years for her to get through a tub at the rate she doles it out. If you want decent ice cream you are literally better off at any other ice cream joint in town…and if you really want BRs, just buy a pint at your local Jewel, it will be fresher for sure!

  April 22 · ShellBell P

• Terrible service and she dumped my big scoops of ice cream to make them smaller in front of me. Do not waste your time

  March 12 · Alexis Karfis

• Messed up my order completely (Uber eats delivery). They sent the wrong flavor (I selected from options provided on line). No hot fudge (I paid extra for it). When I called the store, I was told, “I told her to tell you we did not have that flavor.” Who is her??! Then she told me I did not order hot fudge, yet it’s right there on my order. She was rude and offered no assistance. I asked to speak to a manager to request a refund (for an order completely different than my order). She told me she would have someone call, then hung up. Horrible customer service!!

  July 07 · Tami Press

• Been coming here for many years. Yes the inside could use a little bit of a refresh, but the ice cream is truly better tasting and more affordable than the newer place across the street. My kids ALWAYS pick this shop when we're treating them to ice cream. We hope they never leave downtown Northbrook!

  June 06 · Emily K

• Annoying and rude. Milkshake was incredibly liquid-y and refused to put topping on untouched ice cream that they had scooped and placed on counter. Will not be returning

  June 15 · Jack Wilber

• Perfect Preline and Cream!I stopped by the Baskin-Robbins in Lombard and tried their Praline and Cream flavor — and wow, it was perfect! The creamy texture, the crunch of the praline pecans, and that sweet caramel swirl were balanced just right. Not too heavy, not too sweet — just delicious. The staff was friendly, and the service was quick. Definitely coming back for this flavor again. Highly recommend it if you’re looking for something rich but smooth!

  June 27 · Syed Irfan Zahed

• Zero stars. I’ve given this place many chances to make ice cream cakes. They have been incorrect every. single. time. Shame on me but don’t take the risk. The manager is never available to help, they won’t give refunds, and refuse to take accountability.

  May 09 · Christina Kowalski

• If I could give zero stars, I would. The customer service at this location was absolutely terrible. The employee was extremely rude and arrogant, showing no interest in attending to customers. He was on his phone for a long time while we stood there waiting, completely ignoring us. When he finally decided to take my order, he still got it wrong—added the wrong toppings and made me wait an absurd amount of time just for a single scoop of ice cream. Avoid this place unless you want to be ignored, disrespected, and frustrated over something as simple as ice cream.

  March 14 · Aditya Yaji

• We went to this 24 hour Baskin Robbins at 10 o’clock this evening and they were closed! Went another time hoping there was a new owner, they didn’t have peanut butter chocolate ice cream, caramel topping, or fudge topping for ice cream. Service was horrendous. This is the worst run business I have ever seen!!! Don’t go!Everywhere else was closed tonight and we haven’t been here in a year. Tried them again tonight. Placed an order online and 15 minutes later we got a call that they didn’t have strawberry cheese cake ice cream, Reece's peanut-butter cup ice cream or Reece's topping. Then when we tried to switch the items the young man told us (over the phone) that we couldn’t exchange it for another topping. This is the worst run business I have ever seen and the customer service IS a JOKE!

  March 09 · trish norwood

• I bought jamoca almond fudge milk shake 3 times from there, they put less icecream in the shake.

  March 29 · MUSADDIQ HUSSAIN ADA

• As a daily customer to this place, I can honestly say it’s the best part of my routine. The staff knows my order, always greets me with a smile, and keeps the place clean and welcoming. The coffee is always fresh, the donuts are soft, and the ice cream is the perfect treat to end the day. Feels like a second home!

  July 11 · Sathvika priya Chan

• I visited the Dunkin + Baskin-Robbins store recently, and it was such a treat! 😍Started with a frozen coffee that was rich, smooth, and gave the perfect kick – exactly what I needed. I also tried some fresh food options, and they were surprisingly good – warm, filling, and served fast!And of course, I couldn’t leave without a scoop from Baskin-Robbins .Their ice cream never disappoints – creamy, flavorful, and so many choices! I picked Gold medal ribbon and it was heavenly.The best part? Everything is under one roof. Whether you’re craving a coffee, a snack, or something sweet – this spot has it all. Clean place, friendly staff, quick service. Highly recommend stopping by if you’re nearby!

  July 10 · Sowmya Priya Channa

• While in the drive through, Nehal P. Took my order of 1/2 dozen, 2 small cappuccino blasts. When Nehal said the total amount of $18.59 I gave him my payment but seemed like that amount was a bit high for 3 things since I’ve never paid that much for that order, which o get very often. I asked Nehal if I can get my receipt and he gave it to me. Once I looked on the receipt I noticed he charged me for 6 donuts and a small smoothie with banana and a small strawberry banana smoothie. I told Nehal that, that’s not what I ordered besides the donuts. He told me it was the same price for what I ordered. I said not it is not because I order this a lot and I had never paid that much or it. The. He’s going to tell me that the prices went up. I said it went up in 2 days ? (Because that’s when I had bought the same order at a different location) he said that at that location it went up. I asked him to ring my correct order up so I can see and said no that I can drive off. If I can give a zero star I would. I will never go to this location even if it was the last Baskin robins on earth. If I wasn’t having a great day I would have sat there and argued with this man.

  September 06 · Aydee Cossyleon

• Absolutely horrible experiences the past 12 days! Today was the last straw. I have ordered almost the same thing every time I have come in and they have screwed it up each and every time! So yesterday they screwed it up once again, and I finally demanded a refund. I had not asked for a refund the previous times because of time constraints. They have NOT refunded me. So when I went in to check as to why the money was not put back on my card, they simply said there was nothing they could do, and gave me excuses. It was a $24 order, that they have screwed up three times in the past 12 days and they can't/won't fix it!?! wow, great customer service! First you serve me something I tell you not to, next you refuse to actually refund my money...this place is horrible, the attitudes suck and they cannot even get a basic order right!

  May 02 · sandra dumas

• Waited 10 minutes to be served when we where the only 2 people in there. Once we where waited on we had to repeat our order 3 times so the young girl could understand us. When we received out milkshakes they where watered down and warm, not got at all, expecially for 8 dollars a shake. Go somewhere else.

  July 21 · Jason Kiedaisch

• Arrived here after the previous BR location completely ignored us. This one service was prompt and adequate at least. Loved my strawberry scoop and SO finally got his gold medal/chocolate fix.

  July 13 · Clover Spang

• Good coffee. GREAT COFFEE. My biggest issue comes from the fact that they never, ever, EVER follow my order as I place it. I always go for the cappuccino blasts they sell, and every time, I ask for eitherA. CaramelB. Cinnamonon top of my blast, and I think they've only ever followed through with it once or twice.Munchkins regularly will be missing one or two, and the bacon is overdone half the time.It's too bad the small things affect the large things, otherwise, I'd actually enjoy going here. The cappuccino blasts just don't hit the spot without the specials on top.

  July 26 · Erica Kathleen

• My family and I got shakes about 8pm on a Thursday evening. The employees were less than enthusiastic about our patronage, were openly digging through the garbage as we patiently waited over five minutes without being acknowledged at the window, and the gave us the wrong size shake after confirming the size just a minute before. Also the shakes were pretty expensive...It wasn't a bad experience, nor was it good. It just felt something like knocking on a strangers door to use their restroom in an emergency... we got what we wanted but not without a few uncomfortable moments.On a plus side the shakes were pretty good.

  May 21 · Sean M

• Had a horrible experience. While ordering for my self my wife and my children, i was constantly cut off by the window server asking "is that it?". Then after waiting for 15 minutes at the window and watching them walk around joking on their headsets, they asked me to park, which i did. Another 5 minutes went by where 2 more cars in the drive through were served. The employees were still joking around with each other and a "visitor" was inside with them talking and joking. When my wife went inside to see what was taking so long, one of the employees said "heres that lady" on the headset and they all started laughing. At that time she requested a refund at which time the employee shrugged, smiled at her and said "okay!" Poor management! Zero customer service. I understand that it takes time to make a large order but to be the butt of some inside joke is unacceptable. I will take my business and my money elsewhere...

  July 08 · James Pendergrass

• I had a very good experience with this Baskin-Robbins Dunkin Donuts. I placed an online order for a cake for my daughter's birthday today and put in the wrong date to pick it up.When I got there I had no cake ready to be picked up. They told me to pick out a cake that was premade and they would decorate the top for me. This was a mistake that I made and Baskin Robbins was very understanding about it. I will recommend this one to everyone!! They are the best!!!

  November 03 · J Reed

• Customer service is awful at this location. I understand teenagers/young adults think they have a lot of better things to do, but when you’re at work I imagine Baskin Robbin’s requires you to be helpful, and knowledgeable, and those are two things they are not here. They need adult supervision here for sure.

  March 04 · Lauren Blakley

• I bought 2 small cake for fathers day. Paid over $55.00. For both. Very small cakes. They tasted old ( the cake inside) the cake was mostly the fatty whipped cream. Won't be back

  June 22 · Cindy Nomanson

• Customer service is not a prioriy here.

  March 03 · Beth Manago

• It is cool and ice cream is yummy

  June 05 · Ryan Mahan

• Best service ever.

  January 09 · Norah Oliver

• Ordered an ice cream cake June 2nd for Husband and Daughter-in-laws Birthdays to be picked up on June 3rd just hours before celebration started. I Received the wrong cake and was told by cake decorator that a store manager would call me and give some kind of credit. I accepted the cake given to me because I had no choice in the matter. I probably will not order another from that location again. Extremely inconsiderate! Incidentally it is now June 9th!!! Still no phone call.

  June 09 · Kathy Schwarz

• They cant make a cappuccino blast for the life of them seriously had the most discusting drink i have ever gotten from baskins ever. I rather drive the 20 mintues to the one by the mall instead of going here its 10 mintues away. They didnt have the pumpkin cheese cake which is promoted alll over the website. Then had the turtle blast. She ran out of whip cream! How is this possible!!.. It tasted like melted fudge icecream. Which is the wrong icecream its not even the right color. omg worst experience ever. So much for taking my money and ruining my craving. If u dont know how to make it please be upfront i could have gotten an icecoffee.

  September 15 · L A

• I wanted a cupcake and they ran out so I couldn’t get the cupcake that I wanted so I drove home empty handed and crying then the bumper of my car fell off

  July 13 · Marisa Mudore

• Very different flavors from when I was a kid, but good ole' standby's too. Price is a bit.....pricey.

  January 31 · Scott Kashin

• Good flavors!

  July 20 · Ryan Zimmerman

• This is the worst Dunkin - Baskin in Lake County Indiana. Higher prcies, horrible service, bad attitudes, etc. This was my $10.06 Mangonada at the Lowell Dunkin Donuts Baskin-Robbins. Not made correctly missing ingrediants (again) and yes not nearly a full cup. The same drink at other locations is $7.80 something. This is what $15 a hour in Chicago, Indiana will get you.

  June 22 · Carl Brittingham

• This location has a Dunkin and a Baskin. The Dunkin side never had an issue. The Baskin side they say they have a lot of ice cream then you order something and they say they don't have that ice cream. I just think they should say we are out of.....Again, the staff has always been nice and upbeat.

  June 08 · Jessica Jones

• Went here at about 7p.m. 12-21-24 for two small milkshakes but paid $13 and waited 10 minutes for two cups of milk

  December 21 · Christopher Bonakowski

• Never been

  April 27 · Kane Farrell

• It is an okay ice cream spot and donut joint. Here you will find Baskin-Robbins and Dunkin Donuts sharing a store. The service was okay, and the ice cream also. It was a nice change in pace, and the kids had fun. At least they can't break anything here. Nice thing is that it is located across the street from McAllister and a perfect stop for dessert after a meal.

  June 26 · Christian Wietholt

• Are these other people rating this place for real??? I have not been here one single time where they've actually had what I wanted! Once they didn't even have chocolate ice cream, the most basic flavor! I stopped here a week ago and they were out of jamoca and pistachio almond. A week later and they still don't have it! So I ordered a strawberry banana smoothie. Guess what they were out of that too. Who manages this place?!?! Obviously someone who knows nothing. This place is absolutely pathetic!!!

  May 07 · Alessio Milivojevic

• The staff here lack proper training for ice-cream placing on the cone. My 3 of ice-cream fail to ground when I/we try to lick it because of the ice-cream was not firm on the cone. I then order 2 more and asked for it in a cup. Since I am with my kid, he insisted on a cone. So I asked for an extra cone, but she told me it will cost me extra. Really disappointed with the service I got here, on that day.

  July 12 · Kabindra Shrestha

• Ordered a custom cake and when I went to pick it up they forgot to make it….the night before the party. I also had to stand around for 40 minutes that I didn’t have while they figured out what happened which was just oops we didn’t make it. I had to buy whatever they had premade on the shelf and it wasn’t the kind of cake my son wanted. He helped me order it and was super disappointed.

  April 29 · Kristi Fitch

• WOW!! SUCH A FANTASTIC LOCATION OF BASKIN-ROBBINS!!! ME AND MY FAMILY ACTUALLY LIVE IN ONTARIO, CANADA. WE WENT TO USA TO VISIT MY DAD'S ELDER BROTHER AND OUR COUSINS. SO, ALL OF US TOGETHER, DECIDED THAT WE WILL GO TO BASKIN-ROBBINS TO HAVE SOME ICE CREAM. BY THE WAY, BACK IN CANADA, ME AND MY FAMILY HAVE BASKIN-ROBBINS ICE CREAM ON A REGULAR BASIS. SO OF COURSE, WE WANTED TO HAVE BASKIN-ROBBINS ICE CREAM IN THE USA TOO. THE ICE CREAM WAS REALLY GOOD WHICH I HAD, ALTHOUGH I KINDA FORGOT THE FLAVOUR. BUT OVERALL, I WOULD HIGHLY RECOMMEND THIS LOCATION OF BASKIN-ROBBINS TO EVERYONE OUT THERE!!!

  August 01 · Hamza's Fun Channel

• We enjoyed our room that's why has the hot tub and the great breakfast offerings. We have great service and everyone was very polite and helped her.

  September 19 · Nancy Vaglica

• Every single time I come to this location the staff ALWAYS have a problem when I order. They always mess up my order, today I repeated my order over 3 times and when I got to the window I had to repeat it AGAIN. EVEN after that when I got my order it was wrong.

  February 07 · Ricardo Lamas

• First off they only have 21Flavors and the employees are very rude they never have any ice cream there

  July 01 · John Merrell

• Food is really good sometimes there's waiting but it's worth it

  December 06 · Tania Hdz

• Good coffee! The best prices for Dunkin in the area😁

  May 28 · Sunny

• -××××× Worst Ever i ordered off Uber eats 710pm after driver was waiting 15min at 748 they canceled the order without reason..So I called 3 times NA then I drive there wait 10min for the 2 girls to come from the backroom with there cell phones in hand.Her reason was there NOT Allowed to answer the phone then she claims there iPad was offline I don't believe her because the app said they were making my order. Anyway once in the store they were out of 2 ice creams and NO Hot Fudge.I just don't get the Lack of Responsibility as a Chain

  May 06 · Tommy

• The employees on the ice cream side are clearly drunk on the job. Does the ice cream not have labels on it? How is that I can order three double scoops, and exactly ONE, out of SIX of those scoops, was the right ice cream?Drug test the people working for you. That you could get ICE CREAM this wrong literally boggles the mind.

  January 12 · Vincent Scoggin

• I came there for a mint chocolate chip shake but what I got was milk straight milk I asked them to remake it and it was still just milk with a mint chocolate chip flavor ..... 1 star cuz that's not how u make a shake I paid like wat 8$ for a milk shake I coulda made my self at home ......

  November 01 · Keneesha Keller

• I raced from the other side of town because they close at 10pm. I arrive at 9:56 and they said its 10pm we're closed. I didn't need coffee or anything that needed to be prepared. Just ice cream. No place should be closed before the posted time! They lost a repeat customer!

  September 23 · Lisa Gareiss

• We went in the morning to get breakfast for my two daughter’s and she had got a new drink with boba from the baskin Robin side my daughter did not like the drink and she told the employees about it but they didn’t under stand and told her to throw it away she came back to tell me and I told her to go back and ask them to make another drink she did and she was very nice they told her she couldn’t and refused to give any refunds and refused to give names.never going back

  June 15 · :Lovley bear:

• I'm sorry but, telling customers you have to get quart in freezer, when you do not know how old it is! And even on menu it says fresh pack Reg. The lady said she would not do that one and it was not even busy! And she was not the one doing it! I even told her it tastes different!

  August 12 · M. J.M M.J.M

• Apparently this is now 3 scoops of ice cream. The scoops were approx 1/4 of the way full and filled a one scoop cup. Won’t be back.

  April 12 · Celeste Osborne

• Ordered a large milkshake. Spent $9.32 on a milk drink. It was ridiculously thin and you couldn’t really taste the ice cream.

  March 02 · Christopher Smith

• I order through Uber eats message me my order what's on its way. I had the driver message me telling me they had noting to make my order. He didn't understand why they didn't cancle it. But yest charge me for it.

  December 27 · Nancy Tellez Tello

• My coffee is always a hot or miss and the wait here is stupid long every time.

  December 05 · Eric Staehlin

• It's nice after the remodel but I'm sad that their ice cream selection is smaller.Now there are only 16 flavors to pick from.Staff was very nice though.

  July 31 · Clara S

• 3rd time they tell me their blender is out of service when i ask for a cappuccino blast. 4th time they tell me they have no vanilla lmao this place is a joke! Shame on me for giving them 2 more chances after they used the same excuse twice. They are not in the business of doing business. Staying away from this place for good.

  February 12 · Old-Style 86

• This place has turned around!! Old management was terrible but the new staff and manager are outstanding. Greeted when I walked through the door and got my order extremely quickly. Highly recommend!

  May 02 · J Cheezy

• Horrible experience. Came in at 11:30 for donuts and two ice cream cones. Barely any donuts left and the cashier messed up the order on a two scoop cone, and put it in a cup. She then spent 5 minutes trying to re-scoop the ice cream out of the cup back onto the cone and couldn’t get one scoop out and tried to mash it on the other scoop. I finally had to stop her and ASK for a new cone since she had totally destroyed it. It then took her another 7 minutes to make another cone.Don’t waste your time- tons of staff and a manager but no one apologized or said anything.

  May 22 · Ryan Blackman

• Took about 20 minutes to get two medium milkshakes due to blenders being broken. While that's understandable, since things break, what wasn't was the lack of communication. Had we been told this was going to take a long time when we pulled into the drive through it would have alleviated a lot of the confusion. We parked and waited about 15 minutes before going in and given the explanation as to why it took so long. When we finally got them, one was made overly thick and one was overly thin.

  January 14 · Jeff Brazier

• First time being at this location. I will not be back. Ordered a waffle cone and a doughnut. This ice cream is not mixed vareity, I asked and received 2 different flavors, but couldn't make it down the street without the whole cone falling apart and loosing the top cause of the person who made the ice cream didn't push down on the cone.

  April 19 · Foxi Ginger

• Great choice of coffees and donuts. Very clean and very friendly service.

  October 10 · Pokegemz

• Ordered a coolatta instead I got a “mexican raspado” 😂 I mean aren’t coolatta’s supposed to be like a smoothie? Also you can barely taste the flavor.

  April 25 · Luis Mosqueda

• Service was not good and the gal who waited on us in the drive thru was unknowledgeable on certain menu items. I ordered a vanilla sundae with hot fudge. I got very little hot fudge with ice cream like ice milk. I didn't even eat it. No answer when I called to complain

  May 22 · Celeste Shaw

• Worst service ever I go here everyday since it’s the local Dunkin. They’re always short staffed in the mornings when it should be over staffed since it’s the busiest time. The machines are always breaking down. They always run out of food in the mornings. Also my orders half the time are messed up! This is ridiculous this is a busy Dunkin, they should have alot of inventory and staff!

  September 13 · m m

• They didnt have soft serve, which is what I wanted, but its nice that a baskin robins and a dunkin are under the same roof.They also got wireless charging tables. Which is cool.

  December 25 · Robert Testa

• The soft-spoken woman who makes the cakes at this location is one of the kindest people I’ve encountered in a food service setting in my whole life. I cannot reconcile the negative reviews posted here with my experiences at all. This month, I spent $100 at this specific location on two separate custom orders (cakes, etc), and they did a *perfect* job. They will continue to get my business.

  January 23 · P Callaghan

• Just spoke to B one of the store managers and he helped me place an order for an Oreo Ice Cream cake. Need it for 3 people but decided to order the large because we will love the leftovers for days to follow! GREAT CUSTOMER SERVICE!!!!

  February 01 · Dave Mordis

• I'm very disappointed. went there to get ice cream. (At night I understand something's wont be there.) I placed my order. Last thing I ordered wasn't available. So I choose another item. Was told that was unavailable too. After the third thing I asked for was also not available. (Only 2 of 5 available so far) I asked the lady to just list that ice cream was available. After she sighed whit attitude, was only able to list 3 or 4 flavors with an umm in between each. I choose to leave and will not be going back to that location.They either need a knowable worker or some customer service training. When to another location got what I wanted with great service. That location will be getting a 5 star review unlike this place. Very disappointed Elmhurst baskin robins

  April 07 · Rick Kambach

• Nice place from inside clean and very humble all workers. The Service at drive through are fast. Great job to all.

  July 09 · Christian Jason

• This was my first time going to this location and it’s the absolute LAST! I ordered an Oreo shake and the man gave me chocolate. I said this is not what I ordered and he said,”yes, you said chocolate so that’s what I’m giving you” I didn’t even drink the shake and said I’m sorry but I want the Oreo shake I ordered. Another person also stepped in and let him know that she also heard me say that I wanted an Oreo shake. He kept saying that if I wanted an Oreo shake I would have to pay again. What sense does that make ?

  May 18 · ammeth vallines

• Ordered ice cream (2 quart bundle of two specified flavors). I received one quart of a flavor that was not close to one that I ordered, and one box of BARS. I asked for a redelivery and they delivered the wrong items again. I had a friend stop in the store (they were on the way to visit) and stopped in to try and buy us coffee. One decaf black, and one triple shot espresso. (Literally three shots espresso in a cup.) They put the three shots in the DECAFFEINATED coffee.The people that work here do not listen, and refuse to fix problems.

  May 08 · Paul V

• I recently ordered a small ice cream cake from here. Unfortunately, it was poorly shaped and the cake itself was dry and had an unpleasant flavor. Lesson learned, this is the first and last time I will be ordering from here.

  September 30 · T J

• There are hardly any flavors. They are all out of stock. They don’t even have vanilla. There are choices on the drive through menu that they actually don’t even have to sell.

  July 27 · Rachel Randall

• Gave 2 of the smallest ice cream scoops I've ever seen. I've never been to such a cheapskate Baskin Robbins. When asked why the ships scoops were so small they said "that's just how big our scoops are" which is BS, all other Baskin Robbins I've been to give twice as much. Never coming back to this location.

  August 29 · Jasmine

• The pumpkin latte was good & the classic cookie dough ice cream always hits the spot!Try the new cheesecake pumpkin flavor, it was surprisingly tasty.The spider donuts are great for kids! 🍩

  October 11 · Jessica Cholewa

• Two star overall.I watched the young guy with longer hair sneeze into his hand wipe it on his shirt and then put gloves on. Food safety 101: anytime you touch your face, clothes, sneeze, after the bathroom, and the trash you have to wash your hands after.Do yall not have your food handlers certificate??? Kinda nasty to watch and im grossed out knowing you touched my cake cone with your bare hands prior to seeing all this 🤢🤢🤢

  November 09 · Noah

• We came here to pick up a cake when we asked if he could write happy birthday on it he said no we have to come back in the morning for that because that is the only time they write on cakes? I feel like he just didn’t want to write it but maybe that is the rule. Either way, it was a waste of a trip.

  August 28 · Meeshali Gupta

• On Christmas Day this restaurant was one of few open… and 24/7! They went above and beyond to fulfill my order(s) and were noticeably short staffed. Perfect job guys! Especially Ankur… the coolest.

  December 25 · Sean Zeman

• Ordered double scoop sundae with rainbow sprinkles and chocolate syrup (of course, those are extra charges) through UberEats and when it arrived, it was missing the sprinkles and syrup. How hard is it to make a sundae? And if you didn’t have the ingredients, couldn’t someone let me know? UberEats also would not refund me for the missing charges. Money grubbers. Both places.

  May 29 · Jessica C

• This is by far the best B&R I’ve been to in a long time. Clean, excellent service, and great atmosphere. Music on the patio was great.

  August 05 · Day Frog

• I ordered a cake for the 24th, took it home and went to go serve it to everyone at the party and when people started eating it it had a nasty taste and was the worst cake I have ever had. So I called to get a refund from the store and they told me no you can’t have a refund. So I called corporate to get this situation resolved and they took my information and sent it to the store. So today the district manager called me just to tell me I waited too long to call them and they will not give me a refund at all. I will never go to this company for anything anymore. Worst customer service I have had in a long time!!

  June 30 · Nick

• The staff was very helpful and friendly. However the ice cream cake was stale. Regional or manager said the matter would be taken care of. They so far have not honored their word. The purchase was made May 27, 2019.

  July 04 · Don Shunta

• This place has terrible customer service. I called looking for a cake and the lady told me that she's too busy to talk to me and hung up. Management should train their employees better. I was about to purchase a $35 cake, but I guess not.

  October 08 · Reepal Dalal

• Great service. Generous portions of excellent ice cream.

  August 21 · Mario Lalonde

• they barely have ice cream and not goodCustomer service

  April 09 · Vanessa Flores

• Ordered a brownie sundae, received a big bowl of chocolate ice cream with almondsAlso ordered a Oreo sundae, received cookies and cream ice cream with a cherry on top.Not even close! seems like this location has an issue with reading orders.

  September 28 · Sarah Prather

• Super pricey for ice cream outside of a regular scoop on a regular cone. But the cakes are pretty good and if you want to spend like 8$ then You can get a fancy dessert with a brownie, dipped waffle cone or a decent shake/smoothie.

  November 12 · Jeremy Kane

• They advertised the flavor of the month for May on April 29th, I have visitied every day and they still do not have the flavor of the month. It is May 5th and they still do not have what they are advertising. This has happened many times. Ill drive 20 minutes to another location.

  May 05 · jared meyerson

• I paid $6 for a shake! Can you say 🍔 and fries with that shake. Never again last time at Bask in-Robbins for me

  July 06 · Vona Robinson

• I asked them less milk but still added more in the end, just to make up for the cup to be filled. Lost the complete essence of the flavours. The main thing would be ice cream not the milk

  May 30 · Vardhan Chowdary

• So many flavors to choose from! Best mango ice cream! Very nice and creamy!

  January 15 · Bushra Noorulain

• showed up on Friday night to the store being closed. Their hours of operation listed are not accurate.

  May 23 · Maribel Hernandez

• We ordered a ice cream cake for 20 people a week before. The evening before we were scheduled to pick it up ( less than 12 hours) I received a email saying they can’t make it. No phone call or explanation?Too late to find another cake or to get one made.Completely ridiculous!

  November 11 · Brent Terada

• Bial was amazing in the drive thru!! We ordered pumpkin cheesecake and pearlins and cream! So good!! Highly recommend him! He’s super funny and friendly! We will be back just to see Bial!

  September 02 · natalie aguilar

• I ordered a cake online and indicated special instructions for a layer of fudge between the cake and the ice cream. since that is not something visible, I did not know that the instructions were not followed until the cake was cut. There was nothing between the cake and ice cream. I called the following day to speak to a manager and was told they would call me back later in the day, which they did not. Now I tried calling today with no answer. The person who promised that a manager would call back said she could see my phone number. Makes me wonder if they are avoiding me. I don't think that they are overly busy all of the time. when I picked up my order, two people helped me and there was another person available. No other customers were in the store. I guess the next step is to go to the store in person to register my complaint.

  May 04 · Irene DeWolf

• The guy was rude and would go out to see us. I went there at 11:30 pm on Saturday night. I order the Oreo layered Sunday, got it back and there was like 2 scoops of ice cream and a little bit of fudge on the sides. It was almost completely hollowed when I got it. On the drive back after it melted a little it turned into a quarter cup of what I paid for. It irritates me just looking at it. Also, not exaggerating every bite I take is freeze dried and gross.

  May 12 · Erik Mayfield

• The service is very excellent. And I ordered a cake over there it is so impressive ☺️, it is very yummy 🤤

  March 31 · Ali. Reg 325

• ordered a photo cake and was told the morning of date needed that it would not be made. came in for a refund manager was not there so they told me to come back again for my money the next day.

  May 09 · Claire Ngo

• I had a truly disappointing experience with Baskin Robbins. I ordered a cake two days in advance for my son's birthday, only to receive a call just two hours before the event informing me that the cake wouldn’t be ready. This last-minute notice was incredibly frustrating and ruined our celebration plans. I expected much better from a company that prides itself on customer service. I won't be returning.

  August 04 · Katerina Abazoski

• SCAM!!!! So apparently for light ice they have to upcharge you , $1.50 EXTRA lol what a joke even if you ask for light ice they make sure half the cup is full Never returning to this location ill stick to starbucks.WATCH OUT THE “3 LOCAL ITEM 2” is the up charge they don't even let you know its extra for light ice !!!!

  December 22 · Jacqueline Ortiz

• Ice cream tasted like it had freezer burn. Asked the employee to please swap the milkshake out to a different ice cream or provide a refund and he refused. Was not willing to do anything to resolve an issue with their product. Will not return to this location.

  October 07 · Stephanie Haddrill

• Very good ice cream. Prices up substantially...$8.85 for two single scoop cones. Inside service ends at 9:00, not 10:00 as listed.

  June 17 · Alex Schneider

• I would rate zero stars if possible. I just returned from the drive through at the Addison Baskin Robbins empty handed. Yes it’s late and shortly before they close but during the time of COVID I would expect that their employees are taking matters seriously. Instead, the gentleman working served an ice cream cone with his face mask only covering his chin. This complete lack of respect for others and their health and well being is completely mind blowing. Who knows what other food and sanitation laws they are not following. DO NOT GO TO THIS ESTABLISHMENT.

  July 20 · Kelly Greenlee

• Never have anything in stock and are too lazy to make anything an hour before closing. Asked for some ice at 10pm even though they don’t close till 11 but they said they couldn’t serve me because they couldn’t dirty the spoons.

  January 15 · Suzette Leyva

• Come here if you want freezer burned ice cream. Terrible service as well. $8 for some awful ice cream. I didn’t know getting ice cream could piss me off so much.

  July 20 · My Ha

• We’re on a vacation and we stopped in this Baskin-Robbins to get the kid’s a cool treat.They didn’t have more then half the things we wanted.I decided to get a Cappuccino Blast.On the pitcher it shows Carmel and fudge so I thought that was what I was paying for.When I received my cappuccino it didn’t have the Carmel or fudge on the top.When I asked the guy to add it he told me he would be charging me for it.What did I just pay 10$ for?What I got didn’t look nothing like what was advertised.I wasn’t happy with this visit!!

  July 03 · Cherilee Yates

• Their ice cream is delicious but their customer service is terrible.

  July 15 · Clarissa Gallegos

• I called to order a cake and the man on the phone with me asked if I’d order online. I said if I wanted to order online I wouldn’t have called. I hung up and ordered online. 😩.When I picked up the cake I went into the shop. I was asked to wait because the drive through was very busy. I waited at least 10 minutes for them to hand me the cake I had prepaid for.That’s the last time I will buy anything there.

  August 25 · Nancy Woolsey

• Paid $8.01 for a medium strawberry shake. Had the same taste and consistency of an ice cold strawberry Nesquik. Never even found a strawberry seed. I guess I now know how to make a gallon of my own at home for the same price. Sad, I remember them being thick and delicious with pieces of sweet strawberries.

  December 06 · Steven Long

• This Baskin Robbins is the best store I have visited in the Chicago land area. The staff is always on point with correct orders and extremely fast service. There is a staff member there by the name of Bobby who always knows my order as soon I pull up to the drive thru. Always gets it right and is extremely personable and professional. If you are looking for great coffee or a quick treat this is definitely the place to go. 5 stars all around.

  January 26 · Tim (Timoteo)

• Above and beyond!!! Thank you so much for time and help and AWESOME CAKE!!!

  June 29 · Faleesha Almeida

• We went to buy some ice creams on 31st all-day offer. It was selling 2 1-quart ice-cream at 7.99 at that particular day but the cashier told they are 5.99 each then we ask for an offer and he couldn't figure it out about the offer so he calls for the manager. The manger also claimed it was 5.99 each. We show them the offer in our mobile app, then the manager said the offer is not valid in this store. Later we show the same offer which was shown in that store. Later the manager had hardcoded the price but it took them a long time and when we came back home, the ice cream was already half melted. The sad story of the Celebrate May 31st day.

  June 01 · Kabindra Shrestha

• I love Baskin Robbins since I was young. Clean, nice, inviting environment and I was served immediately. Great location and staff. I absolutely love these cakes from Baskin and Robbins and have never been disappointed. Highly recommend!

  October 06 · Adam Knowles

• The ice cream was serviceable and the restaurant was clean. The staff was largely indifferent and were blasting modern dance music. I'm sure they enjoyed the music but I really didn't need a thumping base beat to eat icecream.

  March 31 · Brian Patterson

• Asked for a milkshake and it was watery. Literally like just milk out of the fridge. Asked for a sundae, guy said he couldn’t make it cause they were out of banana split containers???? Hot fudge was not melted at all. Then he tried to hand me just ice cream with chunky fudge. I asked for whipped cream and peanuts and a cherry cause hello? It’s a sundae. He tells me they’re out of peanuts and cherries. Get it together if you’re going to run a poor excuse of a business. Also overpriced like no other.

  September 07 · Ruby Rodriguez

• Went to enjoy a favorite of mine. The Banana Royale. Drove 5 miles just for this.Well apparently they don’t have bananas nor hot fudge today.How do you attempt running a business without the necessary ingredients. Very poorly run.

  June 03 · Maria Vargas-Salazar

• Do NOT order a cake from here. I ordered online a week in advance. When we went to pick it up they tell us “5 minutes” we waited around for 30 minutes! They obviously were just now making the cake. Which whatever but the worse of all, the photo on the cake is GREEN! They claimed there is something wrong with the printer. SO WHY offer this service then? You clearly cannot do it correctly so don’t offer it especially for $42 on a 6’’ cake. 🙄 learned my lesson, we will not be back.

  August 08 · Jazzmine Lucas

• Last time I checked, places of business were supposed to keep their doors unlocked during scheduled business hours. Apparently the two young men working the night shift at this location decided to lock up early. Pulled up about five minutes before closing to grab some ice cream to take home and was denied entry, even after one of the workers gestured to me that they close at 10, and then took his phone out of his pocket to check the time. (He must not be able to read numbers very well.) I'd understand if they had to close up and rush out due to some family emergency or something, but from the lethargic pace they were emptying the donut trays and wiping down the counters, they didn't seem to be in too big of a hurry to punch out and leave. (There was a also a young lady there who seemed to be doing a good deal of work, keeping to herself and working hard.) The cleanup process must be absolutely hilarious because there sure was a lot of laughter going on inside with the two guys. Too bad they couldn't take a break from the comedy long enough to serve a customer who showed up during regular business hours. I guess that will be a teaching moment about customer service for my kids when I show up empty-handed and explain why I didn't come home with ice cream. [Uploaded pic of employees and hours posted on door.]

  July 06 · Dave B.

• Staff was friendly but when asked if they had any type of non dairy frozen treats an employee offered up the sherbet as a non dairy option. Fortunately I googled the ingredients myself before purchasing and the first ingredient listed is cream lol. Like I said staff was friendly and helpful and overall very nice, I just think they need to be trained a bit better at knowing their products.

  July 06 · robert berrios

• We arrived and decided to go inside for ice cream instead of the drive thru. There were no customers inside and 3 workers behind the counter. We were not greeted and stood at the counter for several minutes. One of the employees just looked at us. It was a terrible experience and feeling. We live in this community and to be overlooked this way was beyond disappointing. We left without ordering and went to Coldstone Creamery. We were greeted immediately when we entered.

  November 24 · Tremaine Merrill

• Well, I stood there for probably 7 or 8 minutes. Looking at different things. Waiting for someone to ask me if I needed any help. And several of the workers even looked at me, but no one asked me anything. Finally, I stood in front of the. Register for about another 3 or 4 minutes. Waiting for someone to give me service.And when everyone just kept walking past me, I finally just left. Never coming back to this store.

  September 29 · Leo Mccormick

• The workers at this place have no clue what so ever what's going on. I ask for cookie dough and chocolate and they give me vanilla and peanut butter chocolate. this is not ok my sister is allergic to peanuts and she could die in 5 minutes . My newborn cat is smarter than the everyone who works here. They talk about their customers in a rude way behind their backs. I recommend not going here. if I could rate it 0 stars I would.

  January 12 · JohnnyJames Syarto

• We stopped in here the other night for two reasons: My mother wanted their rainbow sherbet in a waffle cone, and I wanted a cup of bubble gum ice cream with the waffle cone on the side. (I rarely get ice cream - and I always eat it *really* slow when I do. So I get it in a cup and just eat the cone on the side. No ice cream dripping all over me and no grossly soggy cone. Win-win!)Sadly, that night was only a win for my mother. 5 had her rainbow sherbet, but were out of my bubbly gum. So no ice cream, cone or not, for me. She was quite happy with hers though.The service was good. The store is clean, bright, and well-lit. It has plenty of seating, both at regular tables and in comfortable chairs. It's a good place to stop at for a nibble!

  September 25 · Julie Ritt

• VERY disappointed that the door was locked at a little after 10 when the inside is supposed to be open until 11. I wanted to go in and see what flavors they had as they change from time to time. Nope !! Only the drive thru was open. I ordered my wife and son's sundaes. When I went to order mine I had to guess what flavors they had. Finally on the 3rd guess I found one that they actually had. This is the 4th time that this has happened !!

  October 21 · Michael Adams

• Ever since the new staff started working here this place has been absolutely garbage. They literally only have 10% of what is on their menu available. This place is dirty and unorganized and the staff is rude. Been going here all my life. They used to have tables outside and always looked forward to sitting down and enjoying some ice cream with my daughter outside. Safe to say this place is at its lowest its ever been. 0 out of 5 stars.

  May 19 · Doug Harmon

• Best Ice cream ever and the workers were awesome, will be sure to come to this location exclusively!!

  June 14 · Marquis Cooper

• Baskin Robins 31 Flavors. The "31" is in the sign logo, yet they only have 16 flavors at this location. Change the name if you can't deliver.

  November 26 · Matt

• This place is terrible, the people don’t even speak English, the service was awful and extremely rude then to top it off they completely messed up my order. MOLD IN THE ICE CREAM !!!! Do not come here unless you wish to be sick and angry.

  September 13 · Mass Fade

• I've lived in Itasca for almost 30 years, and have had a bad experience at this Baskin-Robbins more than half the time I've been there. Yesterday was the last time I'll ever go there. We purchased an ice cream pie for a birthday party, and did it on-line for pickup. We paid for it when we ordered it so all I'd have to do is pick it up. When I went to pick it up, then didn't know what I ordered. They had one ice cream pie set aside, and could only assume it was for me (it was). Then the manager insisted I pay MORE before they would give it to me because the in-store price was different than the on-line price. Didn't matter that I had a paid in full receipt.I know how hard it is running a small business, but this is not how you do it. I will NEVER go there again, and based on my experience there, I can't recommend them for anyone else.

  January 22 · E. Mike Durbin

• Ordered an ice cream cake for my son's birthday and I was 10mins late picking up due to traffic but that shouldn't have anything to do with the condition of my cake. It was melted and falling apart before I made it 5mins up the road. I have been ordering my son's ice cream cakes for the last 19 years from Baskin and Robbins and I have never had a cake melt that fast. I will never order from this location again.

  April 14 · Jennifer B

• Not bad, but not great either. Service was normal, but delayed. I waited about 8-10 minutes before a male employee took my ice cream order. There was only one employee before a second arrived and helped me; this might be due to the pandemic and staffing issues.The first, female employee didnt greet me, or tell me to wait, so theres that. She was busy doing drive through orders so I cant expect her to help right away, but I think thats also how they operate.Anyway, pretty normal buisness, just needs more employees.3/5

  August 07 · Airjohn Neziri

• I came here thinking I could cool my previously burnt by hot chocolate, tongue with some nice ice cream. Unfortunately I probably picked to 3 worst possible flavors and my tongue feels even more burnt now. I thought I would try their specialty daiquiri Ice, lime ice with rum flavoring but it tasted liked someone froze hand sanitizer. For the second flavor I thought world class chocolate should be good. I mean it's called world class, well it was garbage. It had the same denseness as melted crayons and was 90% vanilla. I don't know if it was just put out or if it was supposed to be that way. The last flavor I tried was pistachio and almonds and I thought there's no way pistachio ice cream could be bad well it was. I don't know where they got their pistachios from but the ice cream tasted like they were at least a couple decades old before they were made into ice cream. The almonds in the ice cream were also all soft and mushy making it even worse. Basically my worst experience possible probably I recommend you should always taste test before you try a new flavor cause I completely regret my decisions. Also the bathroom was completely dirty and covered with piss where the seat is. Although that's probably some random dudes fault, it doesn't improve the impression I had on the experience.

  December 08 · Ahmet Senih Uysaler

• I love love the Cappuccino Blast from there, unfortunately it comes with whip cream & I don't like whip cream in my drinks so I get cinnamon (which comes with it) & substitute the whip cream for cherries. It be nice if they didn't charge me 79¢ for a cherry.

  May 30 · Felica Underwood

• The wait was very long even thought there were only 2 people in line and the service was not nice or understanding.

  September 07 · Vildan E.

• This location is awesome !! Fast and friendly customer service. Massive ice cream cones ! Enjoying the double scoop of chocolate and butter pecan ice cream with my sister today ♡

  July 07 · Jazmine A

• Ordered a milkshake at the drive thru. About 90% milk and maybe 10% ice cream, it was barely even cold, and about as thick as regular milk. Sucked. Never again. Guy at the drive thru window was unpleasant.

  November 09 · Stacey Horcher

• didnt order because there were BUGS in the icecream

  July 06 · Brynn

• Very nice store with good options. We went for the first time to this store. Staff is welcoming and the entire store is very clean. We loved it alot.

  July 22 · Sunil Pawar

• Someone tell me why this worker is watching a show on her phone? She acted irritated and took her sweet time as if to punish me for interrupting her show (see the phone by the register). Not a good look.

  December 06 · Jon Huber

• I had a craving all day for ice cream, rocky road.. so I drove through and ordered my usual, waffle cone Rocky road on bottom and mint chocolate chip on top. I pull to the window told the young male working there that it was wrong. He told me that it doesn't matter it's all going in my stomach. I said I'm paying for it and that the way I ordered it. He said they (coworkers) told me to make it didn't tell me how it was supposed to be.. my first time there, and not goin back. This happen Sun 4:20pm...

  June 13 · Bobby Wauneka

• Went to the Dunkin Donuts. It was horrible. Truly understaffed for the morning rush. Waited almost 20 minutes if not more for just coffee. People came in after me, ordered and were out of the door before I got a simple dark roast coffee. Nothing special. If this has taught me one thing, it's that I'd rather drink the coffee at work or a hotel before going into another Dunkin Donuts. Horrible experience.

  January 25 · dwight brown

• I went here two weeks ago. Got two fudge brownie ice creams but the brownie didn’t taste fresh. It tasted like it was old. I would not go in here again.

  May 31 · Rakshita J Patel

• They think all mobile orders are drive thru and there not.

  May 19 · Scott Fedro

• Came in for a late night birthday sundae and the staff really made me feel special

  April 10 · T.D. Walker

• Ok I bet other staff in this Store is good but I swear these two Indian men who worked there were so rude me and my sister went in there to get some ice cream and this Indian man was talking on the phone and telling me to “shh” when I was trying to order and he wasn’t even talking to someone important he was talking to his friend and totally ignoring me which was so rude I swear and his co worker was pretty bad to, he was just scrolling through Instagram and using a tooth pick. When I asked these men to take my order they said not right now I know for God’s sake so annoying I wanted to complain so bad.Finally after 20 minutes they said to me “what’s your order hurry up we don’t have all day” the nerve I took my little sister and left. I recommend firing these to Indian men right now

  July 29 · hiba Hussain

• This is our favorite Dunkin, which also happens to be the closest to us. They consistently make our coffees nice and creamy, we go there multiple times a week. Can't recommend this one enough :)

  June 17 · Jason Osinski

• If I could leave negative stars I would. Definitely don't go here if service is what you're looking for. The only thing they can get right is making a milkshake. Anything beyond that is not within their capabilities. Getting overcharged is one thing, but they can't even make it right. I don't often write reviews, but you when you mess up my order more times than not. Yes, I'm going to.

  April 28 · Anna Bolhous

• Went through drive through, not only did they ask to have our order repeated 3x, 2 out of 3 things we ordered were messed up, not only that one of the guy took back the stuff he meessed up and threw it with attitude that I can hear him from insode to drive up window.The service hear is awful- this wasnt the 1st time.

  July 02 · Maggie Traciak

• Very nice place and great staff!!! It's delicious here! And I want to say thank you for the unexpected and delicious gift.

  April 07 · A K

• I took my girls here for ice cream and waited about 5 minutes and no one came out. So I kept saying hello but still no one came out from the back. I then yelled loudly Hello. That's when two young people came out from the back and said they were in the office. The young man looked sleep because his eyes were red and the young lady didn't say much of anything. She did ring us up and I stated that I was waiting for over five minutes and they should have someone in the front but she didn't respond. The floors in here are dirty and need to be swept and the tables need to be wipe off, so my question would be why aren't yall doing those things in instead of being in the office sleep. The service that I received in the beginning was horrible however both of the workers stayed out of the office as my kids had ice cream.

  March 26 · Michelle Love

• Really worst place in the world. I took my kids for ice cream and the staff were really rude to us. We said 2 i e creams in a cone and she gave only 1 ice cream. Again i asked for 1 more i e cream and she rudely replied you said 1. Its a normal logic that with 2 kids we would like to have 2 ice cream. I wish they might learn how to handle customers. Really pathetic.

  May 13 · Anjana Varghese

• Online order placed for this location could not be filled because they were out of the item, but store refused to refund the money paid for the order and told us we have to contact customer service, which is closed. The online request form also doesn’t work. Not worth all of the time and hassle- we won’t be returning.

  August 30 · Adrian Motza

• I went to this location in person to order an ice cream cake for my daughters' birthday on a Thursday, for pickup on Sunday, 3 days later. The website said to allow 48 hours for custom cake orders so I thought this would allow plenty of time. The order taker took my order for a custom ice cream cake with a Happy Birthday message on the top. The charge for the cake was $41 and I was told to pick up the cake at 3 pm on Sunday. Long story short, the cake was not available on Sunday when I arrived around 3:30 pm to pick it up. The staff member there, a different employee from whom I ordered the cake, called the store manager in an attempt to locate the cake, and I was told that someone had failed to deliver the completed cake to this location. Fortunately I was allowed to substitute the cake with a generic ice cream cake from the cooler, and later on one of the guests discovered a piece of plastic in it! Please be aware of ordering or purchasing an ice cream cakes from this location.

  June 16 · KAS

• I paid roughly $10 for my shake. The worker refused to mix any flavors. She said I was lying that what I mentioned that other Baskin Robbins do mix them. And then She made my shake over watery…. It was super awkward ordering as the lady behind the counter seemed afraid or angry and didn’t acknowledge that I was standing there ready to order. When I ordered anyway and requested the topping, she said they didn’t sell that.

  June 03 · Alberto Galindo

• Just brought home an $8 sundae. Found out that all the ice cream was filled with ice crystals, indicating the ice cream had melted and refrozen. Instead of being smooth and creamy it was crunchy and left a gritty film behind. Really bad. Even though Oberweis two doors down is overpriced and has training issues as well, they’ve never been quite this bad. This sundae from BR is inedible.

  February 21 · Ken Stull

• Waited for 5 mins in the drive through to be greater by no one and pulled up to find another car had the same issue. Once that person pulled away and ended up having to go in the store I told the drive through worker that I had been waiting at the drive through for 5 mins and he told me he was quote “ busy”. 2 workers, 6:30 at night and only 3 cars in the drive through. Then messed up my order.

  December 13 · Keira Elizabeth

• This what you get if you ask for less ice in this Dunkin and pay for a large drink

  October 23 · Eddy Kosar

• Came to get ice cream at 8:30pm. Employees locked door and ignored us so guess they were closing early? Sign said open til 9pm. Hmmmmn

  June 19 · Lisa

• Nice clean polite workers that take care of you. Order was out fast.

  August 19 · M. J.M M.J.M

• Worst Dunkin Donuts location.I ordered for a Avacado toast and the guy applied avacado on bread and toasted entire part. And aprinkled sugar on it. Its gross.Ice cream is the funny part. For a single scoop any Baskin Robbins location gives a good 1 and 1/2 scoop. Here they gave almost 1/3rd of a scoop and argues when asked about it.Worst service!

  March 21 · Sam S

• Loved the ice cream i had here amazingly delicious on a hot sunny day just what you need.

  July 04 · Ganesh Sharma

• Very kind people and serve with smile. They even offer pup cup for our little puppy.

  May 15 · Burak K

• I should have check reviews first. DO NOT order online. Their stuff has no idea how to handle online orders. We ordered online a cake for BDay party (order 3684 May 7) . When I came to pick up I have been told there is no such order and online system is not working. The worst thing is the lady while talking just turned and walked away. After I left with nothing my wife called to cancel $75 order and turned out the cake is there and ready. A miracle! That was a sarcasm. The same lady found our cake 10 min after she lied to me that online system is not working. No apologies, nothing. Never again I will use their service. Since I live close by, my neighbors will know that too.

  September 09 · Sergey B

• Ordered a 2 scoop sundae...they had to get one of the flavors from the freezer. My husband ordered the same with yogurt..he was asked about toppings and got whipped cream, nuts and a cherry. I was never asked about toppings and received nuts, whipped cream and a cherry...none of which I asked for or wanted. I wanted hot fudge...they were out . Carmel? Yes so I got that. By this time the ice cream was half melted! Went to pay and we wanted a bag. We were handed an open empty bag. Literally the worst service ever! Won't be going back.

  June 26 · Carole Levy

• Maybe take down the large signs advertising free samples if you’re not willing to give any free samples. And it’s very odd when you have several flavors without a label and the employees don’t even know what they are. The employees were friendly, just clueless.Two stars instead of only one because the ice cream did taste good, but I wouldn’t return to this Baskin-Robbins.

  June 04 · Stephen Bowman

• Came late, wanted some basic orders. Really rude service. Must be rectified

  June 23 · Iliya Vidic

• I went there just now and the lady that’s always closing at night, she always seem to be too busy being on calls or FaceTime while taking orders. And there’s no proper greeting at the drive thru not even a hi, or pleases come up to the window, she would just say yes hello and pull up. When I was receiving my food she had her phone in her ear being on FaceTime with someone and didn’t give back the right amount of change and messed up our order. And the Oreo milkshake was water down and doesn’t have much of any Oreos in it. Taste straight up like milk with ice. And the donuts had finger prints on them. Not very good costumer services and food was not good. I know this because I used to work at a Dunkin and work could way better!

  January 21 · n.t. nuam

• I don't recommend anyone go to this location. Very rude lady at drive thru window. We wanted to order ice cream and just asked for a few minutes to look at the menu as there was a suv full of 7 people. She was very annoyed and was rushing us to decide and order. By the time we were about to order the 2nd ice cream she kept rushing us and said she had other things to do and for us to hurry up. We decided to just leave and not order. As you can see by the other reviews it's a common occurrence for RUDE and UNPROFESSIONAL customer service at this location.

  August 29 · Omer Khan

• The rainbow sherbet was great but the service and their worker tonight 7/19 around 12a was not. She was so rude and when I asked her on flavors available you could tell she was annoyed so I just asked for a few minutes to look at the menu. She then said, sounding very annoyed, “MAM YOU CAN ORDER NOW” about 3 minutes.. I then told her I was looking at the menu and needed a couple minutes like I had said, she didn’t say another single word to me the rest of the experience. Rude, I would go to another location.

  July 19 · Katie Rodriguez

• Disappointed with the customer service—especially when spending $50 on a cake. Their ‘one sample per customer’ policy is unreasonable. How can anyone decide on flavors with just one sample? Unfortunately, I won’t be returning.

  June 13 · Farooq Hameed

• I have been coming to this location for specialty cakes for quite a few years now. I drive past a few Baskin Robbins to come to this location specifically because both management and the employees have always provided me with amazing customer service. The owner is involved in the operation and is just such a nice person. The staff is very professional but most of all, they are just all so nice. I could get the same cake made at any Baskin Robbins, but it's well worth the drive to this location to know that what I am wanting, will be done right, and that my little bit of business I give them is appreciated. Baskin could do right by using this as a model ice cream shop.

  September 25 · Josh Buttry

• The past two years I’ve ordered my daughter’s birthday cake from this location and the team have been amazing at bringing each theme to life. We can’t wait to order again this year!

  June 05 · Candice Dwyer

• Excellent cakes and even better customer service, They are very prompt and go above and beyond when placing orders and following up on it.

  May 20 · Mandira Panta

• We've visited this particular location a couple of times. It seems that customer service is hit and miss which can be frustrating, especially when there are lots of other options of where to go and spend your money. Over time the quality at all of the locations seems to have diminished. Whether the quality has suffered due to the over expansion of the company and mass production of product I'm not sure but the quality is not what it used to be, it's unfortunate. The last time we were in we were just going to pick up a couple of things for a party and the stock level wasn't the best and the customer service was average at best. We ended up going to another business to get what we wanted. We will visit this location again and give it another shot because we have been frequenting Baskin Robbins for years.

  June 06 · Sean Barrett

• The food here is only sometimes fresh. This establishment also has lacking service. For example, the closing time is listed as 10pm. My family and I arrived and went inside at 9:50 and was told by the person at the register, “we are closed”. I said, “wow, it’s says 10pm”. We were there to order an ice cream scoop- so unlike most fast food establishments there is no long cooking process. Just an example of the lazy, non-customer friendly service you can receive here. Bypass if you can.

  March 08 · Jennifer N

• I went recently with my extended family after dinner so we could get a sweat treat. I was extremely disappointed to see that got rid of all 3 of the non dairy Vegas ice cream they had. As someone who is lactose intolerant it was really nice to have actual ice cream from a shop. It was the only place I could walk in and get a dairy free ice cream in either salted Carmel, double chocolate, or cookie dough. This was really a treat because I could get normal ice cream shop treats like hot fudge and hot caramel Sundays. But on our last visit they did have those ones. The only non dairy frozen desserts they had where Daiquiri ice which was supposed to be lime flavored with a hint of rum but tasted more like a green apple seltzer water. But they did have a lemon sorbet that was good. My grandmother who was with us got a ice cream cone and the employees where so careless that they left a paper cone cove on the inside of her cone. So instead of eating the ice cream off her cone she had to squeeze it out of paper which was soggy and gross. Overall I was extremely disappointed and hope that they can fix this hot mess because if not me and my family will definitely not come back!

  August 08 · Pop Fan

• We arrived at the drive-thru promptly at 8:45pm, only to be told that they couldn't process our Baskin Robbins order due to their 9pm closing time. In response, we pointed out that it was merely 8:45pm. The attendant nonchalantly informed us that Baskin was closing early for cleaning, while Dunkin remained open. Unfortunately, this premature closure has occurred on multiple occasions in the past. Regrettably, the inconsistency in their operating hours has become a significant inconvenience for me. I find the unpredictability of their business hours to be quite discouraging. I'm disheartened by the decline in Baskin Robbins' customer service standards. As a result, this visit will mark my final time at this particular location. I kindly urge the management to update their business hours on Google to provide accurate information. Thank you for your attention to this matter.

  August 23 · Z A

• Every time I go here I am unable to get what I ordered. I’m given so many excuses!!”Were deep cleaning our cases.” “We don’t have any ice cream” My personal favorite line was “our blenders are broken”. Really?? All of your blenders?? What a joke. It’s like the people in charge of the McDonald’s ice cream machine run this store.If you don’t have the product you shouldn’t be open for business. Wont ever be going back here. I would highly recommend anyone reading this chose another place to spend your money.

  November 03 · Ian Casper

• Second location I went to today in search of the banana royale. This place does not have bananas nor do they have sundaes to sell. What is the point of being in business if you don’t have what’s on your menu. Very disappointed.

  June 03 · Maria Vargas-Salazar

• There's a really nice lady here when I come through late at night and she is always so pleasant and I like my shakes a certain way & she definitely Aces it every time this is the second time I'm here. Thank you 🩷

  September 19 · Maggie Dajani

• The employee told that don’t have mint shake when I went inside mint ice cream bucket was full

  May 08 · Parveen Shahid

• the nice staff aloud me and my beautiful girlfriend to order ice-cream via walk-up, since the inside was closed. They Treated the situation with excellent care aswell as discussed with us the multiple flavors that they offered. This experience was great to end our date night. Will deffinetly be coming back.

  January 13 · Devin

• Great ice cream, their donuts were delicious. It's very close to my sisters house, which was convenient for me, and the lady was very nice. Also, the place seems fairly new as everything was clean and looked nice.

  March 04 · h1nkle

• Do NOT go here. They will over charge you shamelessly for their cakes! $8 extra for a tiny cake. Online it showed $8 less for the same location! Got 1/3 sheet with the next size up price! Buyers beware. Bad business!

  August 05 · Aries Stark

• Firstly loveeed baskin-robins sooo much. The other day i went for a drink before my orientation. I ordered a Mocha Cappuccino Blast. And after i drank the whole drink at the very bottom and during my orientation i found a whole fly in my drink. I was chewing it and it wouldn’t break down so i checked it and it was a fly. All the body parts in my mouth ewww i about threw up in front of everyone. Honestly super disappointed and hurt from this experienced that was my favorite drink 😢 i was buying one 3/4 times a week and I haven’t gone to any since 🤮 im so scared to get coffee out now.

  June 29 · Cristina Toledo

• Yash is absolutely phenomenal! I visit this specific location for the plain Jamoca ice cream and he is always the one to pack a quart for me. He also let me try a sample of the new dairy free flavor so I ended up buying some of that as well. Everyone at this location is very friendly and they know how to make great tasting beverages. Thanks again Yash!

  May 07 · Angela Waddell

• Ridiculous Service. My daughter wanted to have Rainbow sherbet from Baskin Robbins. This location was on the way and time was 9:50pm. We drew in at this location' parking lot by 9:54pm. As soon as they saw our car, they closed the door and rudely did not open or direct to drive threw. He ignored us and told us go off. Really bad behavior on this location..

  August 01 · Yash Patel

• Horrible experience at this location. We asked for our drinks without ice and with a very bad tone and accent we were told they can not provide iced cofee or cold brew without ice. We We've been to so many different locations and have never had this issue. Do not recommend this location.

  April 24 · Rania Quadri

• Doors locked at 8:30, sign blinking OPEN directly in my face. Who am I to believe?

  April 13 · Mack Lutz

• We got our daughter’s 4th Birthday cake from here. We chose princess themed and were able to customize. We went in and the gentleman taking our order was very attentive and wrote everything down. I called two days before to confirm and they immediately knew what I was talking about. Pick up was a breeze and everyone loved the vanilla on top (two tier) and chocolate strawberry on the bottom ice cream cake. It was decorated well and I could tell they took their time. I am very pleased and would totally go back!

  October 23 · Tracey Gorzelany

• I asked for a medium Chocolate Chip shake. The guy put in three, incredibly weak scoops of ice cream into the blender, so I called him out on it, before he reluctantly put another half-scoop in. After the blender was done, he was amazed to see that the cup was only half full. By the end, my shake was as light as a feather and extremely milky. Do not visit this location.

  April 12 · Daniel Petrov

• Rocky Road ice cream in a 🍫 waffle cone is pure indulgence, especially from Baskin Robbins! 🍦 The creamy chocolate ice cream 🍫, with gooey marshmallows ☁️ and crunchy nuts 🥜, all packed in a crispy chocolate-dipped cone 🍫🍯, creates a perfect harmony of flavors. Every bite is a moment of sweet bliss! 😋

  September 19 · Siri Siri

• I ordered an ice cream roll cake online received an email with order number. Paid with credit card. Went to pick it up on 12/24/2023. They said they never received order!!!!!!! From comments I read this has happened to other people. Maybe these people should not be given the franchise.Update store manager called said cake was made but put in another freezer and rectified situation. I picked up remade cake the next day, also gave me a coffee and a dozen donuts. It was very nice. They even added decoration to the cake that I did not order but enhanced the Christmas theme. But I think in the future I will go on Pinterest and make my own Yule log.

  December 25 · Debbe Kassner

• STAY AWAY ! Ordered a Chocolate Milk shake and was given simply Chocolate milk blended with ice. $6.49 for a small. TOTAL RIP-OFF THEY DONT KNOW SHAT THEY ARE DOING HERE. STAY AWAY ! I threw it away.

  April 11 · Peggy A

• Their cake is tasty, but I've had two different times where we'd order an ice-cream cake, only to receive a completely different one upon picking it up.

  June 06 · What The Doot

• Morning shift employees are not smart; if you want to get a drink from them, come after 5 p.m. Otherwise, you're going to be crazy. They're disrespectful to the customers.

  May 22 · Özgür Tümçelik

• Once or two Different timesto get a smoothie and their mixer wasn’t working :(

  April 28 · Nydra Alicea

• I ordered my daughter's birthday cake online two days before her birthday and went to pick-up at the right time from this store. However, there was no cake or store workers! The people who was watching(?) the store just told me that they could not do anything nor give me refund. I had my daughter choose her favorite flavor and design for the first time instead of giving her a gift, because that was what she wanted. But that plan was totally ruined and I would never ever order anything from Baskin Robbins again. It was the worst experience I have ever had for my children's birthday. I still have not gotten my money back. I called them but only if I can come to the store in the morning their manager can do that but I am working in the morning 7 days a week so I cannot go there. I would not give them even one star.

  June 07 · Inaba Emi

• They don't list any of their flavors at the drive through, so when we asked for options the cashier was fairly irritated. She continued getting more irritated anytime we asked another question. By the time we got to the window she was quite rude. You need to train your employees on how to be professional ... and perhaps help them out by posting your flavors.

  June 08 · Mike Reall

• Worst Baskin Robbins ever... how the heck can you call yourselves an ice cream place when you had no cookies, brownies, or Oreo cheesecake ice cream for a sundae. To make matters worse the last time I was at this location they had ants crawling on the garbage can, talk about nasty. Avoid this one at all costs.

  August 24 · Ana McCormick

• The service was so/soThe girl seemed uninterested and she took care of our son then walked away to go ring him up then finally asked if he needed anything else, thinking he was alone even though we were standing next to him and were talking with him and came in together. We had to tell her yes we are with him.

  July 21 · Melissa Foreman

• It was ok there was a line of people and only one worker and one of the workers couldn't scoop the ice cream and had to ask another employee to help.

  December 08 · Matthew Edmondson

• Very nice for a Baskin Robins. It's colocated with a Dunkin Donuts so donut a la mode is on the menu if you like.

  May 24 · C Quilty

• Orders online cake and they cancel the order saying they cant make the cake per online price and told me that it would be double the online price. If you cant make the cake in the price shown online then why show these price in the first place.

  December 22 · Mayank Goel

• I go here quite often with my kids. Service is always great. People behind counter are pleasant and nice to customers. Never had any problems. Sometimes even get a free donut. My kids and I love it. There is also a nice park to hang out in the back of the plaza.

  February 03 · Max O

• DO NOT GO THERE!!! Absolutely terrible service

  May 12 · carlos downing

• We’ve tried this place a few times over a couple years. Each time, someone in our family gets food poisoning. You’re better off going to the nearby grocery store and buying ice cream there.

  January 12 · Seth Knocke

• This is just terrible. And it wasn’t just one time occurrence, the 3rd time here was my last. I thought l, maybe, I didn’t get lucky with the shift, but it seems they don’t have any competent people working there. The place is nasty, bathrooms filthy, the staff knows nothing about their inventory and pays zero attention to customer’s request.

  September 30 · Eli Goldin (egoldin)

• Slow service, they focus more on the drive thru. I went there to get only 2 baggels with cream cheese and waited about 15 for my order to come. I seriously thought they just forgot about me. Until, I looked at the woman who took my order as she was drinking coffee (nothing wrong with that) and she just said your order is coming....And I was the only one in the store. I understand them being busy on the drive thru but I'm sure they could have done better.

  March 26 · Laura Garcia

• I need a refund cuz ain’t no way you guys are serving this stuff like this . Last night i asked for nutty coconut ice cream with a fancy cone with nuts. First time lady try to give me a regular cone with one scoop . I said no I asked for 2 scoops on a cone with the nuts on them. She brings me a chock with sprinkle saying they didn’t have the other one ok cool . I started eating the ice cream and it was not good at all like it been in there 5 months without consumption. Then the cone was hard as a rock and was banging it with a spoon that’s how hard it was. That is completely unacceptable that ice cream cost too much to be giving that to somebody!

  June 08 · Sharda Chosen

• Guess they won't let me rate this place Zero stars. Showed up at 8:00 on a Saturday night. Couldn't go in because the doors were locked. Wow! Where do families go for ice cream on a Saturday night? Had to go through the drive-thru and got behind a bunch of pedestrians who were also using the drive-thru window. Ordered 1 chocolate malt & 1 vanilla milk shake. Was told they were out of vanilla. Really? That's like Colonel Sanders running out of chicken. Changed the order to 1 chocolate malt, 1 chocolate shake. After waiting 15 minutes, I got 1 chocolate shake in return. When I alerted the clerk to her mistake, she said that I had changed my order. Only partially correct, if she had been truly listening. Paid $7.33 for the privilege of not getting what I wanted by a clerk who looked like she couldn't be bothered. A franchise in decline...

  July 11 · Bob Nordland

• This was the second time I've ordered from this Baskin Robbins and they completely screw up my order. Just paid $30 for a banana split and a sundae and what they gave me was two scoops of ice cream in the container with no toppings, no whipped cream no bananas, nothing! They didn't even get the ice cream flavors right! They just put whatever they want in the containers and send you on your way! Then I try to call the store and no one even answers the phone it goes straight to a voicemail box that is full! Ridiculous! I'm furious!

  May 18 · Josette Silva

• Put in an order for a birthday cake online, my card was charged, had a confirmation email and everything and when I went to pick up the cake, they had no idea what I was talking about, said they had no orders come in and they were not even apologetic about it....and yes I had the correct location! When I returned home, I tried calling them for more info and they actually don't answer the phone....also tried to call corporate and gave up after being on hold for 10 minutes. Thankfully, Visa took care of the charge.

  April 28 · Barri Bate

• So June 19 2020 about 6:20am decided to into store to get some beagles. Their was a lady in front of me getting helped. She had issues with the employee. The employee helping her was not wearing a mask or gloves. Seeing that I decided to leave. I want someone handing my food to where the recommended safety equipment during this pandemic. It is sad see this business not following the guidelines!

  June 19 · Joseph Schnatterbeck

• Should have walked out when I saw the ice cream, but promised grandkids. Young man helping did not speak, we pointed. Ice cream was melted on top. Most all of icecream. We had him dig down (pretty far) to where it was some what frozen. 1 got sugar cone it was stale with sugarized hard coating on edges. Talked with manager. Checked temp & said it was fine & walked away. Very rude.

  April 29 · Katie Kristan

• This shop has been run poorly for years. I stopped going until yesterday. Had a craving. They had only half the flavors of ice cream out, no toppings for a sundae or banana split. Historically I'd go once a week and always out of something or another and could never get the item I wanted and went to get. This place has been run as bad as it could be forever....should lose franchise license. Hard no for me -- looking forward to Greg's Frozen Custard and Dairy Dream opening back up in the spring...forever done with these 2 BR locations.

  January 13 · Eric Patrick

• This Baskin-Robbins is really awful. There have been no signs on the cases to indicate the flavor names for months. They said they all "fell off." And the plexi-glass sliding cover over the case with the open tubs of ice cream is seriously broken, so it cannot close, I asked if they had any concerns that pieces of the shattered cover had fallen into the ice cream and could harm people who ate them. Or that the ice cream is sitting open and, therefore, not being kept fresh at all and exposed to other debris falling in. They said, "no."

  October 03 · Tracy Zundel

• I just left this location. I think they said their names were Claudia and some thing else I can’t remember the other girls name but they’re amazing.!! I come here probably four times if not five times a week before work to get my coffee donuts sometimes a bagel and they are always fast and very lovely and easy to deal with in the morning.. I feel like in the last couple years. Customer service has went way down in the area but this Dunkin’ Donuts location. The girls that work early in the morning are awesome.

  February 16 · Kelli Pusateri

• Worst store around they keep their lights off at night so they look closed, they lock their doors during the day too so it’s the drive thru open with 8 cars in it. They made me 3 iced lattes because they said they were out of ice coffee with a splash of espresso in them it looked like milk for $17 dollars gross. Any good their isn’t cooked bagel bites still cold in the middle. The owners should really do something.

  December 05 · A Thomason

• Recently started going to this location & there only one reason why I will keep coming back. Jessica! Best customer service ever.

  May 09 · Jon Umanos

• Girl at the window at evening she is very sweet and good go and fast service and her name is Dhriti she is so goodAnd swee

  January 04 · Dhriti Patel

• We ordered via phone for pick up last night and had a wonderful experience. We were treated with the best customer service. The staff went above and beyond what was expected. Thank you!

  May 02 · Maygen Hall

• Forgot a preordered cake and ruined thanksgiving with no remorse or restitution besides a shrug and refund. Avoid this location if you need something done correctly.

  November 22 · Ankit Vasavda

• Just don’t go here they never have any of the flavors listed on the website and it’s always lackluster service. Anywhere else would be better

  July 12 · kelsey van mieghem

• nice place to have the ice creams. went on rainy evening and had nice time. qty and pricing is good.

  July 17 · Honest Reviews

• Mangonada made with no chamoy and added only Tajin. We ordered Large drink but they filled 85% only. I denied to accept my order and staff said we cannot refund you. The guy say he made our drink as per company standard. He think like i am drinking first time, because he was laughing on me.

  July 15 · Priyanka Christian

• I want to give a huge shoutout to Alexis (so)? how FANTASTIC she is..multi taker, very friendly & accommodating!!! .All the employees there also great customer service!! We switched from the DD by our house to this 1!GREAT JOB !!!

  June 16 · Leslie Whitney

• The associates are always very nice. One day it was one employee at the time. Though she was doing everything she still had a good attitude. The guy that's usually these is also nice. Place is always clean too when I'm there.

  May 23 · Kadie Corona

• The girl working there is super pretty... they don't have 31 flavors, but maybe 20... its fine...

  April 19 · Jason P. Brunke

• DO NOT ORDER CAKES FROMTHIS LOCATION!!! They should not offer cake ordering if they are not able to fulfill orders! I placed an order online to pick up a Mario ice cream cake today and upon arriving they did not have my order. The staff there nor the manager cared that they did not have my order. They did not apologize and were extremely rude! The only person there who tried to make the situation a bit better was a gentleman by the name of Anam who tried to do his best, he was the only one who understood and was polite. The rest of the staff laughed at the situation one girl even said you should have gone to jewel instead!! Her name was Caroline I believe, well Caroline if I had wanted a cake from jewel I would have ordered from them! That is no way of treating customers or a way of representing the business! There was no manager on duty and when she called the manager she did not care either. Their excuse was that it was the cake lady’s fault and that they are not responsible. Honestly save your money and time and order cakes from a different place. Will never again go to this location or order anything from them! The staff is horrible and rude!

  March 26 · Rubby Perez

• DO NOT ORDER CAKES HERE! Placed an online order for a cake and received confirmation that the cake would be ready for pick up at set date/time. Upon pick up, the employee said there was no cake available. He then said the person who makes the cakes is separate from them and that she had not been in and that was probably why they didn’t receive an order. Made no sense why I received confirmation and was charged for it. All he said was “sorry” and didn’t offer alternatives to help the situation nor a refund.

  January 06 · Roseanne

• I have never come to a baskin and them not have bananas for a split. This is the third time for this. I won't ever come back since they can't keep there store with products for the customers. This place is a joke

  May 04 · peter krause

• TERRIBLE!!! We ordered three ice creams on door dash with cones. We only got two and the cones weren’t even there.

  April 13 · Hamna Amin

• Never order a cake. The paper was correct and the service was terrible. The name on the caje was misspelled but the paper was correct. I said a half sheet and got a lot smaller. The paper said half sheet. I said I had to pay for the cake even though she was going to let me walk right out! The 3 young kids in there obviously didn't care about my kids bday cake. I will never go back thanks for absolutely nothing. Always a disappointment at Dunkin.

  August 01 · Jennifer Saavedra

• Some little girl that works there came out with our order and starts swearing at use saying that we could’ve just ordered at Mcdonald’s instead. the bad words used were inappropriate and racist.

  July 18 · Ruben Perez

• All of the ice cream seemed to be melting and I was ignored for more than 10 minutes. I understand that the cashier was helping another customer but she could have acknowledged us.

  February 18 · Laura Brejcha

• I can't believe how much the quality has gone down over the years....and still, they charge fresh bakery/coffeeshop prices. Blech! ...and on goes the decline!

  May 24 · Lorraine Gould

• 10 minutes no one waiting on me so I leftThe were more worried about drive thruPlenty of workers sad

  August 02 · Mike Brown

• Refused to sell me any ice cream product. Why is this place even still open for business. Don’t bother wasting your time trying to get anything here.

  November 03 · Ian Casper

• If I could give zero stars I would. Had the worst customer experience ever. We were there around 9:30pm on 5/27/25 to celebrate a graduation and the man behind the counter took our order very reluctantly and refused to even take part of our order saying that they are closing and it wasn’t even 9:40pm. Then he left us at the counter to quickly go lock the doors as he saw more cars approaching.As soon as we sat down after placing the order they closed most of the lights and very rudely asked us to leave because they had to close the register and can’t have ppl inside the store. This happed around 9:45pm and there were still 15mins left for closing.We were mindful to leave the store right before 10pm and both the employees rushed out the door right behind us, makes me wonder how they closed the register in 10seconds.Even the drinks were made poorly.I would never go back and recommend to pick another locations for anyone who wishes to have a good time.

  May 27 · Naureen Fatima

• Always makes the coffee with cream and sugar perfectly!! Customer service is ok they get it done they are fast and efficient! clean place parking is ok too theres space close by in the mornings halloween donuts are cute!

  October 22 · Evelyn R

• Worst service ever received in any shop there was one lady and a man for service showing their bad manners to the customers . The time was 9.30 pm when we entered the shop and they were literally trying to through us out. They shut the doors while at least 5 customers trying to come in and they were denied the entry.Very bad bad bad experience don't want to go again . Letting down the reputation of the Frenchies.

  June 12 · Eraj Ahmed

• wife went there today/ extremely rude/ ordered milkshake / very watery/ worker would not thicken up/ stay clear of these bozos/

  June 08 · john mayhall

• Closing employees are annoying. There was a guy and another lady. Lady seemed okay but the guy did not know what he’s doing. I ordered scoops in cones. They didn’t even bother to serve well, just gave separate cones and ice cream in a cup. Also no spoons available. How are we supposed to eatttt!!!!!!??? I would not prefer this location in future.

  August 14 · Rutvi Mori

• The butter pecan is literally all sugar. Disgusting. The sugar is so thick it sticks to my spoon. I’ve never had a sweeter ice cream. Definitely not worth the money. So gross.

  March 28 · Tonya Hall

• They did not have vanilla ice cream - I thought they were joking. Location should just close

  March 31 · Katherine Miller

• Haven’t ever left a bad review but do not like being taken advantage of as a customer either. Took my kids for ice cream because we were in the neighborhood and their scoops were laughable. I know this is a tough economy but this was a joke. Wish we had seen other reviews before stopping in.

  February 10 · Sandy Samaniego

• I would give negative stars if I could. Every single time I come here they never have ANY ice cream flavors available. How does a store run out of the most basic flavors chocolate and vanilla??? BR needs to shut this spot down immediately.

  August 08 · Ahmad Khan

• Ordered the turkey ice cream cake for my son's birthday. Didn't turn out quite like the picture on the site, but still a fun cake for the party. The caramel coating is fairly thick.

  November 05 · Natalie Lopez

• 2 banana splits and 1 of them were correct and the other missing toppings. Some female eatting a watermelon in a zip lock bag at the counter talking to employees. Very gross.

  June 11 · peter krause

• nice place to eat ice creams. they have only limited ice cream flavors when compare to others otherwise this place is deserved to get 5 stars for ice creams. their staff is good, listen and cares about the customers.

  July 17 · Honest Reviews

• Great service, awesome ice-cream

  March 24 · Jennifer Bell

• I'm having a nutty coconut shake it is very good. The staff is very friendly.

  July 04 · Donald Taylor

• It was 8:45pm and I decided to go for a Banana Royale. Unfortunately I did not get what I asked for :/ I asked for Strawberry and Butter Pecan ice cream. When I got home all the ice cream was melted and I did not get any butter pecan ice cream barely any strawberry. I don’t live that far from this place maybe 5 minutes. So the fact that all my ice cream was melted when I got home really sucked because I payed money for it wasn’t free😕 Maybe they should tell their customers their ice cream is not good and not serve melted ice cream😓

  May 04 · Corina Rivera

• Normally this is my go-to Dunkin Donuts for my iced tea and my Baskin Robbins for my favorite ice cream. I will NEVER give them another dime. I went there tonight, was in line behind a car for at least 5 minutes, no clue what they were ordering but finally pulled up to place my order at 8pm top be told we're closed. I said I've been in line for at least 5 minutes and nothing. Finally he said, I can get you a coffee but no ice cream. Unbelievable. I will be calling the manager about this and corporate. Very livid right now.

  May 01 · Sara Lindstrom

• The women are nasty and mean 0% customer satisfaction, I dont think I have ever had anyone as rude and inconsiderate as the female service here! The manager or owner I do not know his name is the nicest of the bunch. The milkshakes here are thin no matter what you say unless you ask the manager/owner to remake it, he does a pretty decent job... Overall I would not recommend this store to anyone.From now on I just go to Oberweis, cant go wrong there yum!

  January 14 · Inna Vichy F

• We stopped by to try BR's version of the Mangonada. It looked very colorful and mouth watering. It's more of a smoothie than an ice cream, which explains why the guy looked at me weird when I asked for a spoon 🤭. So besides getting over the difference in consistency, it's Really Good! I started eating it with a spoon and then just gave up and stuck the straw in 😆. It's a nice twist on the original Mangonada. I will definitely buy again!

  June 08 · Irma Tatiana Dzik

• Went there for 3 single scoop ice cream cups. As soon as we walked in the guy rolled him eyes, they were out of 2 of the 3 flavors we wanted. When I was trying to figure out a different flavor for my husband, the guy slammed the scoop down and just stared at me. Rude. I will not be back

  June 07 · Tiff SPENCER

• Ordered on Uber eats. We ordered the cookie monster flavor and I assume they didn't have the flavor at the moment, because they sent us completely different ice cream from what we had ordered. My wife received bubblegum with mint chocolate chip. Who would combine those two flavors? It's disgusting and ridiculous that they did not notify us that they did not have the flavors we ordered. We could have easily changed our order. I would advise to not order from here through Uber eats.

  June 05 · Tristan Netemeyer

• They're always out of flavors of ice cream, and frequently will shut down earlier than what the building says. Few years ago, they messed up my custom ice cream cake's image. Looked like their printer ran out of ink for the image, yet still printed it out and put it on the cake. When I went to pick it up, it took them over 10 minutes to track my cake down, which I think they were throwing it together at the last minute.

  October 01 · Ashlee and Roberto Castillo

• Very good and the coffee is ALWAYS GREAT here!!! I say that because 6 out of ten will get it wrong. But they definitely get the order right when I go. If someone starts commenting on my comments then maybe they don't like youuuuuu. I'm respectful and they are too. You get more flies with honey than with vinegar.

  December 24 · J Tackett

• I went in to purchase an ice cream cake. Not a custom order, just looked at what they had in the freezer. I bought a chocolate cake with oreo ice cream. When i got home the cake smelled like it was freezer burnt. I tried to cut into it but it was rock solid. At this point i let it "thaw" for 30 minutes and came back to it still being rock solid. After multiple attempts i finally got a piece sliced and even the bread was completely hard. The icing tasted horrible. I called and took the cake back. They replaced the cake with one from the back that was "fresh". While there i asked how long they kept them in the freezer and was told they had no idea. Once i got home i was met with the same thing. A horrible tasting hard cake. I definitely will not be back to this store. I have purchased from Baskin Robbins stores in 4 different states and never had this issue.

  March 19 · Daniela F

• I debated a lot on giving one star vs 2-3. The woman who took and made our order was very nice and had a great sense of humor!!!! However after we ordered and sat down to eat our ice cream within 6 minutes we were told we "had to leave because the store is closed." We grabbed our things and I checked the time, it was 8:42pm. Strange time to close. So I checked the door as we were being escorted out and saw the lobby is open till 9pm! Not 830 not 845. When I asked why we couldn't finish our ice cream?? I was told "we have to close early to clean" The dining room was already cleaned.. that was completely obvious! Even if it hadn't been they were still open for another 18 minutes! I have worked in fast food and restaurants and NEVER told people who came in 30 min before closing ordered food and sat down that they had to leave before closing or even after the lobby was technically closed. The guests ALWAYS were welcome to stay and finish what they had ordered. I didn't even get to eat my ice cream. Because I can't eat a bowl of ice cream and drive at the same time. So I didn't even get to eat what I ordered since it was completely melted when I got home! HUGE disappointment!!Over all just felt completely unwelcome and like we as customers were an inconvenience.Videos and screenshot for proof of times. (Excuse my language 😅 I was a little upset about my ice cream)

  June 05 · Karolanne Cooper

• You been to one Baskin-Robbins you been to them all. Standard chain that sells ice cream and ice cream cakes. Customer service was fine. Limited parking because of neighboring businesses.

  July 21 · The Punisher

• Walk in the store , no one acknowledged us the entire time we were waiting for ice cream about 10 mins. Btw it smells like a moldy basement in their. In the end we gave up and walked out and drove to oberweis.

  August 11 · charles Ershbock

• THIS BR SUCKS!! no English speaking people, all there ice cream was like soup, it was so soft. guy tried to tell me Chocolate syrup was discontinued!!Never EVER going here again!! wonder if it would pass a food safety inspection?DISGUSTING.

  April 28 · Jackie Mrnak

• Nice staff but hours they're open never match what's online, what they tell you or what's advertised on their building. If you order any type of ice cream milkshake expect to drink just milk with the smallest hint possible of ice cream. Complete waste of money.

  March 22 · Katrina Santiago

• 8 plus dollars for a medium shake and it was literally like watered down peanutbutter chocolate flavor milk.

  June 23 · Y0GI-Gamez

• worse place too apply they call them call u again and that person dont understood english was funny he was lost on the application saying totally different inf beware this people are not serious don’t apply here they play games not serious i call 4 times and the end comes out they where serious why say they hired when u guys dont

  December 04 · loyalty and trust

• Ordered a milkshake. It was really just milk with some peanut butter at the bottom. By far the worst milkshake I have had. Other Baskin Robbins locations have made much better ones.

  December 22 · Westin Morrill

• Order a mod milk shake, and I don’t know why the order takes old lady behave very rude. And also she made a watery milk shake, those staff is very rude.

  August 26 · LANGALIYA AKHIL

• Very few actual ice cream flavors and none of what we selected from the website. I'm not sure how they can be considered part of the franchise. Several years ago, they didnt want to sell ne donuts. I won't be going back. DQ is open until 11:00 and just a few blocks away.

  September 18 · David Smith

• Went to get ice cream with my family and it was an unpleasant experience! Appeared as though all of the ice cream was melting. Cones were broken. Shakes were dilute and disgusting. I asked for a single scoop in a cone and instead they gave me ice cream in a cup and stabbed the cone on top of it!!!! They refused to sell a kid scoop in a waffle bowl. When we expressed our concerns, the staff made excuses as though this was all normal. Very disappointed. Will not be going here again for sure.

  July 27 · Kifah Hussain

• NEVER EVER EVER EVER EVER GO HERE!!!!!!!!!! EVERY ORDER I HAVE EVER PLACED HAS BEEN MESSED UP. Door dash orders are always a mess. I never get the sprinkles I pay for, the hot fudge I pay for, & they think it’s okay to put whatever flavor ice cream they feel like with none of the toppings you ordered on it. I paid for the toppings and never do I get them. Ordered a double scoop (vanilla & pistachio) with sprinkles and hot fudge & a triple scoop (vanilla, sherbet, & cookies n cream) with rainbow sprinkles & ended up receiving the double scoop with no toppings and pistachio and chocolate and the triple scoop had chocolate vanilla and cookies n cream. I mean how lazy can you be to not put a damn cup of ice cream together & just put half of the ice cream you want and not put any toppings that you pay for. This place is absolutely disgusting. I honestly would never go to this place even if my life depended on it. This place even hangs up on me because they can’t speak English even after calling 10 times in a row.. got hung up on every single time & just don’t listen to a word you say. The manager is the biggest moron I’ve ever spoke to in my entire life. I honestly have never spoke to a dumber human being EVER. This business is by far the worst I’ve ever experienced in my entire life even combined with every one. I can’t say enough bad words about this despicable so-called business. SCREW YOU BASKIN ROBBINS.

  July 19 · Taylor Anzelmo

• Staff super friendly! Wish this location had better parking or a drive through. Ice cream seemed crystallized, so a little disappointed on that point. Ordered hot fudge sundae, got chocolate syrup. Meh.

  May 18 · June Jones

• I ordered a cake in person but the guy who took the order put in a wrong phone number to reach me at. When I went to pick up the cake the same guy said they couldn't prepare it because they didn't have the flavor I requested and they had tried calling the number I left with no luck. I understand that mistakes happen but that doesn't change the fact I didn't get the cake I wanted for my special occasion. A simple apology for their mistake would've been nice.

  May 07 · Yavor Milanov

• The clerk on duty tonight had next to no personality. I asked for a two scoop cone and when she gave it to me it was in a cup. I told her I wanted a cone and without any expression or apology of any kind she said it was too soft.Refused it and left. Won't be coming back

  August 02 · Charlie Kotcher

• Thank you so much for the wonderful cake. Even though we had a last minute request the team helped us and the cake turned out to be super delicious and the way we wanted it. My son loved it. Thank you so much.

  July 09 · Kapila Makhija

• I have ordered the birthday cake there. It was the first time. I stayed very pleased. The cake was so tasty and beautiful. My son was very happy. Thank you very much. The owner is nice person, he reccomended the best ingredients. Thanks for long experience his work all cakes are wonderful.

  August 05 · Maryna Kozak

• I recently visited your location and was charged over $8 for an egg and cheese croissant and a medium hot coffee with two Splenda. This is significantly more than the $6 and change I usually pay at other Dunkin’ locations in the area. I didn’t receive a receipt, which makes me wonder if I was overcharged on purpose or if this location has higher prices than others.BE AWARE PEOPLE

  October 10 · S A

• SERVICE SO BAD I WOULD LEAVE ZERO STARS IF I COULDI had ordered a cookie dough layered Sunday and one scoop of cookie dough ice cream. When I was delivered my order (through Uber eats), I was given a Sunday that was made halfway full. At first I thought my Uber delivery driver had eaten some of it, but it was untouched and only halfway full. For the one scoop of ice cream I have no words. It was if someone barely scrapped for a scoop of ice cream and put it in the smallest container. I understand I ordered a single scoop, but when you can eat it in two bites it obviously isn’t a full scoop. This is my first time EVER writing a Google review. I only felt it necessary because if I’m going to spend over $15 on ice cream, I’d like to receive the full portion of what I ordered. I received this order at 2AM on June 1st. I don’t know who is working there during that time making the orders, but it was absolutely terrible. I will be avoiding this location from here on out. 0/10 never gonna go again.

  June 01 · Joseph Cunha

• So I’ve been here 3 times and all 2 of the 3 times there were issues. First time I ordered a banana split and the girl had no idea what a banana split was. I got something in a banana split container, but it was not a banana split. The second order was today and I ordered a Jamoca shake and it doesn’t taste like coffee even a little bit. It tasted like chocolate and there’s remnants of what seems like chocolate chunks mixed in. Very disappointing.

  June 12 · Greg Kaufman

• Did not know how to make the trolley drink or dirt ice cream that's on the web page AND advertised in the store

  June 01 · Heather Belk

• As someone who values customer service above most other aspects of a fast food restaurant (being employed by one myself), this location excels at it--I'm always greeted pleasantly in the morning. Last Thursday night my girlfriend and I came looking for dairy-free ice cream due to an allergy, and the girl helping us (Emily?) was overwhelmingly positive, upbeat, empathetic, and genuinely excited when she found some for us. Even if she hadn't succeeded, she clearly invested herself in our request. After a long night of driving and shopping, that kind of positivity made our night.

  December 19 · David Schanz

• Sometimes the voice that comes from the drive thru in the morning can really set your mood. Im dreading the fact my son has a change in routine today and I have a meeting to run in an hour. This is my new morning Dunkin when I drive out this way and no matter how my morning is going, the customer service attitude is so upbeat and positive it is contagious. You never know how you can change someone's day and the fast food industry needs more of this. Please take care of this employee well!

  March 03 · Jessica Metz

• Cost was more than I expected but we know BR has so many bills. Staffcwere nice. It was about $3.59 per small scoop child size which blew my mind. We ordered 4 & even with some codes for discounts, it cost too much.

  April 16 · Hala dICKERSON

• I have tried drinks from almost all the Baskin-Robbins that are around me, and they always vary a lot in flavor but especially this place I have already visited more than six times and it always has exactly the same flavor which I love. cappuccino blass 😀. it will be my favorite place.

  July 29 · Mary Garcia

• Enjoyed my 2 scoop of coconut almond ice cream in a chocolate cone. T-Mobile discount of $4 ends today. So delicious! Closes at 9pm.

  October 26 · Pamela Jacobazzi

• We just got iced coffees this time. I thought it was overpriced for what you get.

  April 28 · THE KRAFT ADVENTURES

• The man working was frustrated we came to get ice cream at 10:15. He was extremely rude and unprofessional. He filled my cone only half way. The two hot fudge sundaes as well. He was mean, like trying to make us feel guilty for ordering ice cream because he was working alone. My total came to $20.00 for what I ordered and I was jipped. Never will get ice cream here again but sure he will be happy about that. 😶

  September 20 · Nat Tillie

• Went to go get ice-cream today at 8:20 pm and the girl there wasn’t interested in serving us. No hi, hello or any greetings. Husband I got three different flavor cups of ice-cream to go and after check out she just walked away to be on her phone. Didn’t give us a bag to carry. I had to ask for a bag and she just hand me the bag and went back to check her phone. Guess teenager just being a teenager but can use some training.

  October 11 · Khusbu Patel

• So my door dash delivers from this location. And I order at least once a week. Now every single time I order they always mess it up. They always mess up one of the flavors, and absolutely never give me my toppings. I handle it with Doordash but every time I try to call to ask them what happened and why they don't read my order right they refuse to answer the phone. They need new staff. Because apparently the ones they have on the night crew are incompetent.

  August 27 · chelsea engelking

• i’ve gone in 5 different times 3 times online and 2 in store and they never ever have the flavors they say they do online. even if it’s a basic flavor this store never has it. do not order online here

  July 11 · Emma Jean

• One awful experience picking up a birthday cake. We ordered a Ghost cake. BR code is H119. Picture of what is suppose to look like and their scribble when they took the order. Third pic is what I got. Seriously???? How does one get from the pic in the catalogue to what I received. The people in the store were no help and shame on me for going to pick it up the day before I need it. I would recommend you avoid this place. No one making the cake or reviewing the end product could make this error.

  April 08 · Dom Bernardo

• I went to pick up a polar pizza for my daughters birthday. When I got to the store it said $16.99 on the box. At checkout it was $26, I questioned the $10 difference and the worker said that’s what it rang up for. I understand prices have increased but the store needs to do a better job writing the new prices on their items.

  August 06 · Amanda Peterson

• I always go to this place for my favorite drink, where I live I have one on the corner of my house, but I stopped going because all the time it had a different flavor, they didn't do it the same, sometimes good, sometimes bad. I changed locations I don't mind going any further but the taste was always the same today I had to try my favorite drink and it tastes horrible the taste is not from a blass cappuccino this location was my favorite batavia 😔.

  February 26 · Mary Garcia

• Horrible service. Wrong pricing. What is posted is not charged. Very rude and impolite. Please don’t go to that store anymore.

  March 16 · Lakshmi Murthy

• I haven't been to BR in years, and if this experience was representative, I'll keep up the habit. One of the servers couldn't understand my dad's order and repeatedly tried to serve the wrong ice cream. My order had the correct ice cream flavors, but so melted they were softer than soft serve. When I complained about them being melted, the server promptly served me another scoop of the same melted ice cream but in a bowl. I'm not sure how that was supposed to resolve the issue, but the dogs enjoyed it. If this is standard, I'll keep going elsewhere.

  February 24 · Angela Matthews

• 5/5 - A perfect experience.Upon entering I noticed the location was well cleaned and stocked. Shubo greeted us and was patient as my young children examined the variety of ice cream flavors that were offered and helped them one at a time. The prices were less than I had anticipated and the simplicity of the experience was just what we needed for the perfect end to a fun day.My family had a wonderful experience and we look forward to returning again!

  August 13 · Allen Letson

• For my daughters 10th birthday we were having a great day all in till we went to Baskin-Robbins in st.Joe mi. I had a party of 5, 10 year old girls and they all threw up multiple times after we where served there terrible ice cream , it also happened to smell of throw up mind you there are no bathrooms there ice cream sucked it had ice shards and weird yellow plastic Cristal's in side of the ice cream the owner was very rude andImpatient the other employee was very kind and I feel very bad that he had to work for the horrible for having to work for that man, there was GLUE on the cones and the cones had mold on the bottom the manager was inappropriately looking and staring at my young girls he also happened to be spying at them too. DO NOT COME HERE !!!!!!! P.S the ice cream was not even Baskin-Robbins ice cream and the girls where pal in the car and had a dry Tongue plus the owner sad there was no samples

  July 26 · Nicole Bennett

• Great ice cream, and they do it fast

  July 04 · Edmund Davis

• Went in around 8pm. Got a container of ice cream and thougt we'd get a couple donuts t cap off the night * don't judge). Let's just the evening don't should be 1/2 price. Dry and crunchy..and there were no nuts!.

  May 23 · Jeff Cashman

• Yeah, no! This place is right by the interstate, and we walked in to find a sign on the bathroom door that basically said, "Restrooms for paying customers only." You don't see Starbucks alienating customers right off the bat. So then we ordered something and asked the employee (who begrudginly granted us access to the bathroom, which in my hometown is already unlocked and without a tacky note) for the key, was attached to a giant stick. The place is as clean as a whistle and brand new. If you're struggling, it's the staff and your inability to be hospitable to the community (local or traveling).

  July 03 · Mrs. Holly B.

• Arrived at 8:45pm, sign says “open” and the door says open until 9pm….all the lights are on but the doors are locked, workers are inside but won’t look at me. Went thru the drive thru, all the lights are on that sign but no one will talk in the intercom, so I drove to the window to ask if they closed earlier…the employee flipped the lights off and turned his back. Thanks for nothing.

  September 10 · Brian Atwood

• Showed up with 2 kids 10 minutes before closing time only to run into locked doors. Saw folks getting ice cream in the drive thru so hopped back in the car and then no one answered us. Pulled up to the window and they avoided us and then just hollered “We’re closed!” At least 2 other cars were also looking for ice cream and were turned away. All around terrible experience.

  April 11 · Michael Kulick

• This place is clean. Quick service. Not too crowded.

  June 29 · Purba Dutta

• The guy in the window is such a sweetheart, he's very polite and courteous and get me in and out in a flash❤️

  February 08 · Latonya Hornes

• Im so excited we have a Baskin Robins near by now! I LOVE Daquri Ice ..I have since I was a kid. I can't have regular ice cream so now I dont have to drive to Michigan City for my treat!

  July 22 · Christy Borsodi

• We stopped for ice cream and left with delicious milkshakes!! And a donut from dunkin all in one stop! It's probably best to go inside to see the options, the drive thru does not have a menu available.

  February 20 · Katie Lott

• I've ordered here a few times. The ice cream they have is great. The service is employee dependant.In person had a great experience the first time there, the 2 people working were so kind and informative, they made us some wonderful treats and sent us with a parting gift! Phenomenal first visit! 5 star employees.Unfortunately, my second order arrived incorrectly and under-served, like they were very conservative with the portions. I felt like I only received about half of what I should've, a triple scoop sundae ($10) arrived with no toppings, and the ice cream didn't reach the rim of the cup.Then my 3rd order again was a phenomenal experience. We place order and I decided after we ordered that i wanted a topping I forgot to order. I called them, and the girl I spoke with was so amazing and understanding. Had no problem adding the topping for me.So there are some amazing employees here, and the treats are really good!

  April 23 · Donald Brittin

• Baskin Robbins - pfft, more like Robbins Baskin! This place gets me so silly and excited and I absolutely cannot wait for the next tickle fest in the Blue Moon tub. Robbins Baskin has me on the edge of my seat rizzing to skibidi toilet. Fortnite battle pass! (i'm a 23 yr old lightskin alpha male who is 6'5 and emo with fluffy hair and an entrepreneur)

  December 17 · Eren Rahman

• The ice cream tastes great... but they are constantly out of flavors, and now they have started canceling doprdash orders out of no where for no good reasonIf you're gonna get Baskin Robin's in Niles Michigan, just go in person, and even then I can't guarantee these issues will be fixed

  April 02 · AA712 Beam

• My husband and I have gone to this location a couple times now for late night ice cream and the service is always prompt and workers super friendly.I most recently ordered a specialized birthday ice cream cake and was very happy with how accommodating and detail oriented Melanie was. The cake looked and tasted great. I highly recommend going into the store to order cakes as the online ordering process wasn't super user friendly.Overall I have been happy with the experiences I've had thus far at this location.

  October 26 · Amanda Charicki

• I drive about 40 minutes to this Baskin-Robbins one of the best ones, best costume services

  May 17 · mimi

• Not only does the inside look unorganized their whole system is unorganized as well. I went in there looking to place a cake order on Saturday for a cake that I needed on Wednesday and I had went in myself to place the order and everything was set. Then I receive a phone call Tuesday morning, today, the day before the birthday, telling me their cake maker has apparently been sick all week and they have to cancel my order.They waited four whole days and the day before the birthday to tell me this and any other Baskin Robbins or even Dairy Queen needs 48 hours in advance to place a cake order. However based off other reviews it seems they made this up, because they don’t make cakes anymore and their workers who placed the order for me are not aware of this.

  January 17 · Desiree Montiel

• Great B&R/D&D....I get my coffee here on a daily basis and they have some of the best people working there (Haley is particularly kind). The morning crew is sometimes grumpy and less than cordial but it is 5am when I walk in so it is understandable, though I do wish they were just a bit nicer in the morning. Overall a great place and they always make my coffee fresh if I request it.

  December 03 · Alex Hernandez

• Always seems less than clean. Staff were courteous and friendly. Supplies of ice cream sundae ingredients are questionable. Always seems like they “are out of it.” You can get ice cream but nothing else. Utensils always seem to be low on stock. Dark gloomy and scary parking lot. Questionable people loitering outside the front door.

  January 25 · Troy Booher

• Very bad location. They need to re train the employees on how to make everything especially the mangonadeas. The service is horrible too. I walked in and wasn't acknowledged for 5 minutes while the store was completely empty! I will never come back here and I live right down the block.. rather drive to a different location out of my way

  October 06 · Keepingit Real

• Nice place and nice people

  March 18 · Volodymyr Stoyanivskyy

• Really really really slow service

  October 11 · Sanat Patel

• Arrived at 9 PM with 3 cars of new Navy Graduates and the doors were locked.....all these kids wanted was ice cream for their first time off base in 8 weeks. The doors were locked and 2 employees were inside but wouldn't even acknowledge us. There are no signs on the doors to show hours so I relied on your web site, which apparently was not correct. BAD service Baskin....what a waste of very limited Liberty time for these new Navy Sailors and a poor representation of your company.

  July 04 · Kelli Z

• I wanted a donut, actually my co-worker wanted a donut so I went to dunkin' donuts to get her a donut and since Baskin Robbins was also in the building, I decided to get me a vanilla and chocolate shake. It was really good. I enjoyed that!!!!

  September 28 · wendy wise

• I was there at 9:40pm and I ordered a medium cappuccino blast, the lady told me Baskin was close. I asked her why and she said Baskin closes at 9:30pm when the hours of operation says at 10pm. I used to work for a Dunkin/baskin and crew will say the same thing because they were lazy to prepare the blasts. It’s like the food, you can order food any time but crew just lazy to prepare it and they say kitchen is close. It’s obvious this chubby chick was lazy to do her job but oh well you’re losing business and customers.

  December 16 · Enrique Ovalle

• Horrible horrible service.My daughter just graduated BC and on liberty my daughter wanted ice cream. We got there and door was locked. As we proceeded to drive away, we saw a worker open the door for another worker. We asked if they were open, she pointed and said drivethru and closed door. Just very very bad service and rude workers. All three should be terminated. Sorry but bad experience

  August 19 · Sabrina Federico

• I am only giving this place a five star review because of the young lady, Stacy, that’s working on shift tonight. She was managing the cash register, donuts, coffee, ice cream, and the drive thru with ease. She kept a smile on her face and never made me feel like she was annoyed by the fact that she was working alone and people kept coming in waiting for her to take their order. I’m sure she was overwhelmed with the six of us waiting to order, six waiting to get their order, and the three cars in the drive thru, but she never let it show. Her customer service was exemplary and her calming presence made waiting to order a pleasure. Thank you Stacy for doing such an amazing job as a Dunkin Donuts/Baskin Robbins employee!

  April 19 · Kasandra Thompson

• Go to a different location. Went to get ice cream and the only flavor they had was vanilla. They never have flavors!!

  April 29 · SB

• We stopped to get ice cream , and only 1 other customer in the restaurant. The 2 ladies ignored us, and finally, a man came out to wait on us. We wanted ice cream sundae, and he said we have nospoons.How do you run an ice cream shop without spoons?!?The food was good, that's it.

  October 06 · Shalon Paterson

• VERY overdue but the homie and homegirl on shift were both extremely chill. We had to stop for some ice cream and it was two little girls that we had with us and they were understanding of kids being in there and they threw us a couple of extra apple fritters. Homeboy was wearing like a Japanese belt or something like that which was also very cool.

  August 06 · Majid Abdelkareem

• The absolute worst customer service I've ever seen. There was 5 flavors of ice cream with literal ice in them, no waffle cones or toppings. The employees acted like we were an inconvenience. Would not recommend this location to anyone.

  November 30 · Shannon Alexander

• I came with my family to enjoy a brownie sundae and they did not have any more brownies. So then we asked for whipped cream to place on a banana split and they did not have whipped cream. Please don’t go here. They will not have cream for your coffee. If you like it black they will not have cups to put it in. Horrible experience.

  December 28 · Courtney Jones

• The store is really clean and ice cream is better than I expected.

  May 23 · Hungchei chi

• Boyfriend and I went to get some ice cream. There were only two people working and we've never had a problem before with only two workers. There was a few people ahead of us waiting for ice cream and one of the workers was going back and forth. By the time our turn came up we waited by the ice cream for 15 minutes for one of the workers. They were both working coffee station. We decided to wait in the other line but to no luck they were moving slower. I'm not sure either knew exactly what they were doing. I used to work at a dunkin and could move faster than that by myself. There was about 6 people in line. 4 of us left because they weren't helping us.

  June 04 · Rebecca Pokorny

• We came in as a party of 6. We were the only people there but were rushed to order. People started coming in and we felt even more rushed. We had to pay for the things we ordered and move to the back of the line. We have a foreign exchange student from China and it takes her some time to order. We finally ordered and paid for all of our food and drinks. We had to go remind the guy making coffee that we never got ours. He asked what we had and we had to give him out drink order again. I received my food and the turkey sausage flatbread was really good, but I looked in my bag of hash browns and there were 6 pieces and it just filled the bottom of the bag. I asked the guy to fill it up and he said that it was a typical order. They were really good but not enough. My daughter iced coffee was bad according to her. We have a local Dunkin Donuts that gives us much better service. Try to smile at least people!

  October 22 · Afton Meyer

• Very limited ice cream choices since they remodeled. They even let go of black walnut AND they don't carry butter pecan ice cream. Very inconvenient and all of the other ice cream flavors are not to my liking. So now I have to take a 20 min drive to a different location. What's the use of having 31 flavors if you're not going to even carry half? Needless to say this location will not get money from me

  June 15 · Kapresious Foster

• They make me iced coffee every day that I come to work, except today. Fast service, friendly staff, excellent craftsmanship. I have no complaints and will continue to return until I say goodbye to Gurnee and never come back. Until then, the search for the sip play win compass piece may resume.

  September 18 · Todd O'keefe

• Habib the general manager is so incredibly kind and went so far out of his way to help me today. This man is amazing!

  June 27 · Stephanie Aquino

• Website and door show closing at 10pm.To my despise the lights were on and the worker had the doors locked by 9:30pm. All I wanted was some cookie dough ice cream. The employee would also not answer the door. Very poor service.

  August 06 · Tommy Baldocchi

• Came to this place for an ice cream treat. We found the atmosphere, service, and treats excellent.

  April 20 · Debbie Saunders

• The hours on the door clearly stated open till 9. When we went to open the door it was locked and the employees friends who were sitting inside had to unlock the door for us. After finally getting our orders we were then told the inside closes at 7 and we would have to leave. We (as paying customers) had to leave and eat our icecream in the car while his friend still remained inside. Bad customer service and people who just don't care about doing their job.

  May 17 · Andrea Harrison

• Very rude employees. You can tellthey were not happy when we askfor ice cream, never asked forwhat topping I wanted for mybrownie sundae and when we paid the lady said, are you planning to stay in the lobby? Because we close the lobby at 9pm and you need to leave. It was a very unpleasant experience. We were with a little girl eating her ice cream and we had to leave before she was done. Very bad costumer service.

  November 23 · Millie Villafane

• I was really looking forward to enjoying an Oreo Cappuccino Blast today, as it had been a while since I last had one. Unfortunately, the experience was quite disappointing. The drink I received looked nothing like nor appeal to the picture advertised, and the flavor wasn't nearly as good as I remembered. To make matters worse, the whipped cream and other toppings that I always associated with the Oreo Cappuccino Blast were no longer included. Instead, they're now considered "extras" that come with an additional charge. Had I known about these changes beforehand, I definitely wouldn't have placed the order. It's frustrating to feel like establishments are nickel-and-diming customers with these kinds of upcharges. This experience has unfortunately soured me on the Oreo Cappuccino Blast, and I won't be buying one again.

  February 15 · Charmed One

• Ordered a Largw Oreo shake they gave me one scoop of ice cream and the rest was just milk it was so milk. It didn’t have a shake taste/texture, nor was I really able to taste the Oreo. FIRST TIME AND LAST.

  November 11 · Ajani Livous

• Ice cream cream full. Good! However, saw non clean table.

  February 09 · Adam

• I got my daughter’s ice cream cake for her 10th. Birthday and it was old and gave us a different color than what we ordered. I didn’t care about the color but the cake part was old and didn’t taste right. Party place left the cake 20mins out room temperature and it was super hard to cut. Plus kids spoons weren’t breaking while trying to get peace out of their plate. Depending on your luck who you get to talk on the phone either they are super nice or rude. My first call I didn’t get any response. AVOID THIS PLACE

  June 24 · Hiral P

• The kid at the counter didn't acknowledge us or say hi and we were the only ones there. We left

  July 09 · Sami D

• Really disappointed with the service at this Baskin-Robbins. Went through the drive-thru and the staff showed a lot of attitude for no reason. We clearly asked for specific flavors and cone types, but they gave us the wrong ones without even checking or apologizing. It felt like they didn’t care at all about getting the order right or treating customers respectfully. Definitely not the experience you’d expect from a place like this.

  July 09 · A J

• I was just there with my wife and kids in the drive-thru and the lady there was very disrespectful. There were no cars behind us, but she was giving an attitude. I’m sorry, but never again will I be going to this location. I would rate it 0 zero stars if I could.

  July 07 · Juan Florest

• took to go through drive through..qty given was less when compared to other baskin robbins and pricing is high as well compared to other baskin robbins locations.

  July 17 · Honest Reviews

• Greeted at the drive thru, ordered, waited a full 5 minutes for confirmation, finally hear a response, asked to order again, drove around, paid, drove home, order was completely wrong. Never agian.

  March 30 · Matt Lents

• This place is NOT 24 hours. Although that’s what it says on Google. Pulled up at 9:23pm, one employee saw me and he shut off all the lights. Another employee was wrapping up a drive-thru customer. Then they proceeded to shut off the open sign. So I figured maybe the drive-thru is open. Nope, that was closed too. So we decided to drive over to the location at Clock Tower. Workers informed me that the same owner owns both and that the other location should still be open. If times are shortened then it would be nice if they’d list this on-line and/or on their door. And both employees were looking right at me while closing down. So strange!Also, don’t bother trying to call. It’s a non-working number.

  November 06 · Naziha Abbas

• Just about Every other night, If not every night this Place is closed 1-2 hours early! It is extremely frustrating that They do not shut off their machine for accepting orders when they close early, Because just about every time I go there to pick up a DoorDash.Or uber order, The restaurant is closed or lights are on and No one answers the door or drive thru. The times there is someone there they don't answer for over 5 minutes. This isn't just 1 or 2 times this is on a regular basis!!!! Corporate management needs to do something asap or this place should just cut its losses and shut down if you can't properly run your business or have more than one person closing because they clearly can handle it.

  May 20 · Stephanie Michele

• When me and my daughter were in the car we were going to get ice cream and my daughter wanted to go to the Basken Robbin’s near homewhen we got there it was closed. The next time we went at 7:00 PM it was closed! Is this place ever open!? Also the place is dirty.

  May 18 · Brad Polovin

• I felt horrible for the young man working here. He was the only one in the store. I feel management really let their customers down, and put too much on this young man. The drive-thru was busy, the store was busy oh, and this young man was doing everything he could to do a good job. I think he deserves a lot of credit, but I think the store owners really dropped the ball by having one person on staff at a busy time.

  May 10 · Robert Kibble

• Made a last second run to get some ice cream for my beautiful wife, they close at 9pm, made it there at 845pm to be told they are closed. Their sign still said open, they had 2 workers inside but refused to take my order. The only reason for leaving my house was to get ice cream. Wasted my time!

  March 16 · Kevin

• I ordered a banana split and paid $9 for it. I drove up to the window and they asked me to pull forward to wait for them to make it. I waited in the car for about 10 minutes. They finally came out and they handed me a bag, while saying that they did not have any of the correct containers so they made the banana split in a large cup. I look in the bag and it's a mess. All the ingredients are mixed together at the bottom of the cup. They also gave me a short spoon. There's no way that worked. They also gave me 2 scoops of vanilla and 1 scoop of strawberry when I asked for 2 strawberry and 1 vanilla. Very disappointed about this experience. Definitely not worth $9! They should have told us from the start that they didn't have the correct container. I will not be coming back to this baskin robbbins.

  July 31 · Amanda Nalepka

• Been a customer for years,the best staff until about 6 months ago,whole new crew,who wait on you when they just happen to see you went in yesterday stood for a few minutes young lady never turned around to acknowledge me the only customer there I left told them I wouldn’t come back,she was told I was standing there,never looked around

  June 25 · Useless

• This place really needs to reevaluate if they want to be in business to sell ice cream. I have gone to this place numerous times hoping that the last time I visited was a bad day for them. Each opportunity I give them to prove me right, I’m proven wrong. 6 of my last 8 visits to this place have been empty handed or compromised from what I initially wanted before driving up. They never have more than 10 flavors to choose from out of there supposedly 31. The toppings are scarce when you ask for them ( unless you want sprinkles, but who eats those nasty things?). The waffle in the waffle bowl is stale usually. I ordered vanilla ice cream because they didn’t have any Pralines and Cream. Not only is the waffle tasteless almost but the strawberry toppings are disgusting! I believe these are also old. They look like ghosts! I don’t want dead or ashy strawberries! I don’t typically write reviews but I’ve tried too many times with this place and I just spent the last $5 theyll ever see from me.

  December 09 · Chris J

• We went to celebrate a hard earned grade for my kiddo. I checked the hours online before heading out, Google says they're open til 10. We wanted to go inside to pick out a flavor of icecream, the door was locked. All the lights were on and the open sign was flashing. The hours on the door states that they're open til 8 inside, and drive thru is open til 9. It was 8:21 when I pulled up to the drive thru. I sat there forever and nobody ever answered. Finally I pulled around and waited at the window. From what we could see, nobody was inside working.Please update your hours online.Hopefully whoever is supposed to be working is ok.

  October 22 · A. P.

• Was craving a sundae after chemo. About half of the ice cream flavors were either not labeled or labeled incorrectly. I ordered a 2 scoop sundae and was told they were out of nuts- not a big deal. I said okay got my 2 scoops and then she handed me bowl with only whipped cream and cherry on top. I asked where the fudge was- without a hot topping it's just scoops of ice cream. She said they didn't have hot fudge- they discontinued because it was never hot? But in big print on the menu it said at extra hot fudge for .89🤷‍♀️ good ice cream, but not what I really wanted.

  September 06 · Jenny Burton

• Yeah ordered through door dash now a total of 3 times to even try to get some ice cream for the first time here and every time they apparently don't have it! Then how are you in business if you don't have the things "ice cream" that you sell! Will never go here in person and will never get my business again as a company!

  October 01 · Jared Werle

• Ordered delivery for fresh packed Jamoca from this location was sent pre-packed Jamoca Almond Fudge. Extremely disappointed. I tried calling before ordering to confirm they had jamova as shown on the website and its an automated number only. I don't eat the almond fudge version only straight jamoca. This is seriously disappointing. Glad I spent $50 for my part of the order to be messed up.

  May 03 · Sadie Tomlinson

• Only 24 flavors, not 31. Flavors listed online differ from what is actually available. Employee who was supposed to be serving was more interested in having a conversation with another employee on her headset. I usually give places a 2nd chance before giving poor ratings - this is the 3rd, consistantly poor experience at this location.

  September 15 · Larry Lezon

• I went to this particular Dunkin/Baskin a few MONTHS ago, ordered a cappuccino blast. The woman who made the drink had an excessive amount of makeup... after a few sips of the drink I notice an eyelash inside the cup on the whip cream. Couldn't have been mine since it still had the lid on. I brushed it off and haven't been there since until today, my son wanted icecream so I decided to go through the drive up and spoke to a girl. As I was TRYING to order the voice changed to a Male and then BACK to the same girl. STILL TRYING to order I hear her laughing and others laughing on the intercom, so I say forget the order I don't want anything and I drove off. VERY UNPROFESSIONAL especially dealing with food!! I wouldn't want to know what ELSE could have fell in my food with them joking around on the job instead of focusing on the customers!!

  October 12 · Yesenia Saldana

• out of stock on several items on a 90 degree day. I will update review if my next experience is better.

  June 18 · Brian Smith

• Been here a few times already and was always pleased with the service. The facility is clean. The food always good.

  August 08 · Valeria C.

• Ordered birthday cake. Cake is good but not ready when i went to pick it up.

  July 03 · Maureen Aguiniga

• The Elgin Area Chamber was honored to contribute to Dunkin/Baskin Robbins grand opening with a ribbon cutting at their, very impressive, new location. Thank for being an Elgin Area Chamber member!

  July 07 · Elgin Area Chamber

• I understand the negative reviews now. There’s a lady with glasses that works here and I told her I have a mobile order. I gave her the name and even showed her the mobile order on my phone which has the date, time, location, order number, and the order info. She didn’t give it to me. So I had to leave.So if you order something and you want your order, don’t come to this location. She won’t give it to you.

  August 14 · A K

• Horrible. I went there for a milkshake and waited at the intercom for about 5-10 minutes. After I had ordered I waited at the window for another 10 minutes. One of the employees comes out with one of my milkshakes and disappears into the back with my debit card for another 5 minutes. Doing this at any other Baskin Robbins would have only taken 5 minutes in total. I looked inside and it was absolutely empty so it wasn't busy.

  July 23 · Birdecy

• I stopped for a refreshing small vanilla shake. I placed an order in the drive through. I went to the window and was asked for $7.35 for the small shake. I asked the young man to check this price, as it cannot be correct. He said it was. I explained to him that this price for a small shake is twice the price of a Wendy’s small frosty, Dairy Queen small shake and McDonald’s small shakes. I asked him to relay this absurd price to management. I could tell by the blank look on his face it wasn’t going further. I refuse to patronize Baskin Robbins or its sister Dunkin Donuts store until they stop price gouging for basic treats.

  March 27 · Jeff Lundblad

• New Dunkin & Baskin Robbins! Wow! Looks so nice!! Staff was great!! The drive thru is way better than the other location!!

  December 01 · Suresh Patel

• Placed an order today thru door dash. They didn't have the cake that i ordered, so they gave me a few other options. So I did choose another cake. Til they make me place another door dash order and pay $6 more +$12 door dash fees. A total of extra $18 for their fault. I waited over an hour, went thru 2 door dashers for their stupidity. This place is more trash than ever. NEED MORE PROFESSIONAL TRAINING before giving them a job. Can't just hire anyone and everyone.

  November 17 · Keith Clash

• I came in around midnight tonight for my occasional late night snacking and the guy who rang me up and handled my food was super chill sweet and thoughtful please give him a raise

  March 08 · Heather Schweitzer

• I just moved from Chicago to Elgin, I just bought a house here.Every morning M-F I look for a DD and drink a cup of coffee while I read for 30 minutes, is a habit that I have in Chicago.I came for first time at this Dunkin, and a lady worker come to me while she was cleaning the tables and said : "Excuse me, time to go, there is only 30 minutes allowed to be here " I just smile at her; but that was very rude, you don't treat people like that unless they are doing something wrong.Great service is a important key factor when growing your business. (I am a business owner).She just kick out a very good costumer which expend around 90.00 dls a month in Dunkin Donuts.I will better look for another dunkin, I hope this is not in every dunkin at Elgin.You never see something like this in Chicago.

  September 30 · THE SOURCE

• Service and product quality vary. Some times the ice cream quality suffers from melting and refreezing. Staff are usually friendly and efficient.

  December 27 · Gwyn Dekker

• I went at 12 am July 10 and the employee said they were closed when the sign and website say open 24 hours

  July 10 · Esbeidi Fernandez

• An excellent choice for a sweet treat to help cool off and hang out. Be sure to check the app for great deals! Sam is very friendly and always has a smile for everyone!

  May 26 · Barbara Agens

• Great place, awesome ice cream and the smoothies are the best. The place was packed with people and we got greeted with a smile. The girls behind the counter had great personalities gave us service with a smile. Highly recommend Baskin-Robbins

  May 24 · Rick Doest

• They have a amazing selection of flavors The guy that was helping me out was absolutely fantastic. Very nice Polite and let me basically try any flavors I wanted I settled on this really tart sherbet they have that is really tasty we got both of these cups for under $15 10/10

  February 25 · Dylan Deglopper

• This is one of my favorite ice cream shops. I am a huge waffle cone girl and this location always has them fresh made and dipped in delicious treats. I asked the wonderful employee, Sam, what I should try and she recommended the chocolate fudge. She nailed it! It was exactly what I needed after a long week of work. The therapists are all saying we need more self care right! Well Sam said she also makes the best milkshakes so my next visit I brought the hubby for a milk shake date night. I highly recommend this! Sam and her co worker Roberta are a fantastic team, they got through the long line with smiles and we did in fact get the best milkshakes ever! Thank you Sam and Roberta for the fun night out and feeding my Friday self care needs! See you soon!

  May 23 · Jes Fab

• We've tried a few slots for our evening ice cream and shakes. This place is by far the best! It's always clean, the people are amazing and the ice cream is medicine to the soul.Do say hi to Sam when you go in. Sam and her crew make the entire experience even better!

  May 26 · Mohammed Asif

• I wish I could give this store a higher score. They're always out of things. Ordered at least 5 times and it's never right. The one on rt 31 is way better.

  May 27 · Carol S

• First off. Do customers have to state that they are there? Employees don't know how to say "hi, how can I help you"? Terrible customer service. Ice cream tasted freezer burnt. But nothing will change. This establishment has been going down hill for a year or two. Just had to write a review.

  January 08 · Echo Six Tango

• Placed a to go order for pick up. They seal the bags so you can't check them when you pick up. Get home and for contest I ordered a banana split. Who forgets to put the main ingredient, THE BANANA, in a banana split.

  May 04 · Heather Smith

• Absolutely terrible across the board. Store was a filthy mess. We ended up throwing away 2/3 of what we ordered because it was all wrong. This was my family's first and last Baskin Robbins experience.

  May 19 · Michael James

• Ordered a Sundae with Carmel sauce. They didn’t have snickers, or Jamaica almond fudge. So I took pralines n cream and mint choc chip. The ice cream was more like soft serve. And when I got home, and took off the lid, there was no Carmel sauce on it! And I don’t think I got pralines n cream either. Did not taste like it. This has been twice now that my husband and I have gone there in the past few months and it has definitely NOT improved. Very dissatisfied and disappointed. I do not recommend this Baskin Robbins.

  July 28 · Karen Funari

• I had not been to the Paddock Lake Baskin Robbin and was going to grab an ice cream cake for Easter and grab a Sundae. We arrived at 7:52 PM. The doors were locked but 2 employees were in there. They looked but would not come over. The sign said the lobby closed at 8PM. Online stated that the store closes at 8 PM. I called and was told that the lobby closes at 7:45 PM but the drive through is open. I go to the drive through to order the sundae and they say no, you can only get coffee. Unbelievable!

  April 18 · Carol Feldhausen

• I ordered a cake on Saturday since they needed 48 hours to make it picking it up on Thursday. Came to get my cake and was told it wasn’t made. They can only give me a cake they have already cause there is only one lady that makes it. Now that’s about 5 days no one could call and say we can’t accommodate that order so I could go to another place. And on top of that it’s not even free they’re just swapping it. Poor management thanks for ruining a birthday! Hope someone does the same on yours. Learn how to communicate with your customers better.

  March 06 · Laurie Kubelka

• I love Baskin Robbin’s and am so happy to have one in the area! The young lady who served me was very nice and the chocolate chip ice cream was delicious.

  May 18 · Jennifer Grandi

• This may be one of the worst businesses in the area. They consistently close early. You can place an online order for pick up, pay online and then go find out the store is closed when you go to pick up your order. Whoever manages this store needs to figure things out.

  April 13 · Adam Chapman

• May 18 · Shaylee McCann

• Took my first visit of the “summer season” in Crystal Lake on Saturday, May 3, 2025. Baskin Robbin’s is always very good ice cream and I got just regular chocolate ice cream with chocolate syrup this time (I’m a chocolate fanatic). The woman who assisted us was so friendly and I was very impressed with my short experience. (Written 5-11-25)

  May 11 · Conor Cook

• Ice Cream cake!! So much better than than ice cream cakes at that other ice cream place. Order early, website says 24 hours, but they say 48. The manager worked some magic to get our birthday girl her cake. Thank you!

  June 12 · Deb KB

• Went to pick up ice cake for my son birthday ordered 2 boxes of coffe everything was supposed to be ready for pick up i got there first they couldn't locate where te cake is than i found out they have to make the coffee cuz nothing was ready yet after being already late for the party they give me overfilled boxes that looked like well see the picture yourself Jaxon or whatever his name was was totally clueless about anything that was going on never going back for business to that place again horrible horrible experience and Service

  October 20 · Kordi Anuszewski

• I love the ice cream and donuts. That’s it.

  May 17 · Bri

• Went through drive through- ordered two single scoops cups, a tradition on my wife’s and my date night. Got the order and drove down Hwy 14 getting it out as we drive, no spoons. Turn around drive back to the store- go inside where we are informed that you are out of spoons. My wife politely says “you might want to tell people that when they are in the drive through” and we get an eye roll and a very snarky “Okayyyyy”. Seriously- this isn’t that hard- you sell ice cream. People want to eat it. If you run out of spoons- I get it- but just inform your customers or have a back up plan.

  March 06 · Kurt Lynne

• I LOVE that there is a Baskin-Robins in Kenosha 💜 It has always been my favorite ice cream!! I believe there’s also a Dunkin at this location. They have a really nice size freezer of quart size pre-packed ice cream for a better price than the grocery store. We ordered sundaes and took two quarts with us - we will be back!!

  June 26 · Rachael Rodriguez

• Had a T-Mobile coupon for BOGO cones. The person who waited on us didn't understand how that works and so she charged us for 3 cones (we only had 2) and credited 1. So we didn't get any deal and were overcharged. I asked for contact info for a store manager and the number they gave me for Daniela, they keep hanging up on me when I call. I called the store directly and was told the manager only comes in here and there and they don't know when that might be. How does a business function like this? No training, no contact for problems? I am so disappointed.

  August 21 · Shayla Kurber

• I always order ice cream through Doordash and its always fresh ans taste great, definitely fill the container all the way. Best ice cream in town and open 24/7

  January 01 · Jake Houston

• BEWARE, do not order any cakes from here online. They are unprofessional and will not have your cake done on time and won't honor what you ordered or provide any refund for their mistakes. Their philosophy is, once you pick up your cake, there's no refunds. Even though we didn't know it was incorrect until we cut into the cake...Also, they stated if you order online, you have to dispute anything online. Reached out to Customer Service and they stated it had to be resolved by the store. Do not put your trust into this location. Better yet Customer Service was no help either, so do you really want to do business with any of these locations....think twice before placing an order!

  February 20 · Mar Jam

• I ordered a sandwich I wanted (not complicated) there seemed to he a language barrier. As they entered my order I clearly explained what I wanted as the screen didn't match what I said. Explained 3 times pulled up and paid and pull off. And of course I got the completely wrong sandwich my finances was right but mine wasn't Even the same type of sandwich I wanted.

  December 30 · Chris “Nugget” kelly

• I was there with my kids -buy the smallest cup of vanilla ice cream only one scoop with tiny bit sprinkles and it cost me ~$9 ( which is way more then I pay) . I didn’t say anything but just want to ask who charge $1.98 for sprinklers/ scoop!!It’s over charged!! 👎

  July 12 · Parm S

• This Baskin Robbins is by far, the best Baskin Robbins location I have visited. The employees here are very friendly, and are helpful with any questions I have. I visit every once in a while, and there is never a time where I leave disappointed! I was served by an employee named, Pratik, and I was impressed by how nice he is, and with how good he is at preparing everything quickly! This location created a good impression, and although it is a little far from where I live, it is worth the drive. I will definitely be visiting more often. I recommend this location to anyone who wants ice cream.

  September 08 · megan mcintyre

• The two employees working in the morning were extremely helpful when I was placing a cake order. The store was very clean from the glasses to the floors and they had a plethora of cakes already made for me to choose out of. I would highly recommend this location for ice cream and cakes!

  September 02 · Aayush Patel

• Always have a great experience when I come into this Baskin Robbins. Patrick whom always greets us as we enter, gives us great service always!He is very quick and efficient with everything we order! awesome customer service, place is always very clean & everything so neat! They have gained loyal customer.

  October 06 · Lizbeth lechuga

• I have been on an ice cream kick for the past few months, so I've been coming here frequently :) . The staff is nice, there is a ton of flavors to choose from (obviously) and you can try anything you want. They also started selling these ice cream pizzas that are pretty delics! Download their app too and they push plenty of coupons.

  July 18 · Alexis Williams

• Went to this dunkin baskin robbins cause its right near house . yesterday went for a shake cause its hot first i got the wrong one.. then next one was pure milk. I asked for money back she said she cant. So i said weres manager. They werent around. Then she remade it which still was same. She told me thats why its called a MILKshake. Waited few days another hot day tried to get a shake again. Now she said oh we are cleaning blenders were not making shakes... how long does it take to wash blender isnt it removeable and dont they clean after every use. Whatever. I cant stand going there anymore ill shoot over to the one on randall rd. from now on. Thanks

  June 19 · T K

• Didn't have any flavors we tried to ordered. Nobody understands English. Service was absolutely horrible. We have been with them for a yr. We will never return.

  January 03 · T bone

• I have gone there numerous times in the last 5 years. I have always been disappointed and have continued to allow for individual errors. Unfortunately, not any staff ever served an acceptable chocolate shake. Just went yesterday and for a small and medium shake costing $12+, I received a light chocolate milky shake. Barely chocolate in flavor or color and very thin. Last visit to that location. No improvement over the years! I don’t recommend

  May 28 · Cindy Gelman

• Disappointed on the fact that I went through the drive through at 9:20 pm on 8/2/24 just for them to tell me ‘Sorry but we are now closed.’ I checked the business hours on line and it said this location closes at 10 pm.

  August 03 · Veronica Martinez

• I had a horrible experience! Two days prior to a birthday celebration I called and ordered an ice cream cake over the phone. I gave all the information needed. When I showed up to pick up the cake, they chose not to make it because the manager, Maria, told the employee she took the order wrong. I still do not know what was wrong with how the order was taken, I was just told sorry—we have no cake for you!!! And I was on my way to the birthday celebration!! Trying to figure something out quickly, I decided to see if I could buy a pre-made cake even though it wouldn’t be made of Gold Medal Ribbon ice cream (the birthday person’s favorite). The only cakes available to choose from said “awesome mom” on them (this was the weekend AFTER Mother’s Day). I asked if they could scrape that off and write Happy Birthday. I was told they don’t know how to do cake designing (!!!!!!!! What?!!!?! I wasn’t asking for a design, just a message written!!!!!). Frustrated by the entire experience, I grabbed a quart of Gold Medal ice cream because I at least needed something for the party. I was not even offered a discount for my troubles. When I emailed the corporate office they said they would have someone immediately contact me and look into what happened. All that came of that was an email from the franchise owner 4 days later saying “I’m sorry. We will train better.” I highly recommend never to visit this franchise of Baskin Robbins/Dunkin Donuts EVER!!!!!

  June 14 · Judy Swarthout

• Ordered an ice cream turkey cake in 2021 and was horrified. See for yourself...mostly buttercream--very little ice cream. I called and the woman on the phone was refusing to do anything because i picked up the Tues before TG and didn't attempt to eat until Fri. That literally has no relevance to my issue. Did she think the ice cream transformed into buttercream over those few days? No offer for replacement or refund. Don't waste your money and disappoint your guests.

  October 26 · Dawn Duck

• can't place an order online. have to download app.App doesn't work! Doesnt let you check out, stalls after you continue your cart.called to see if I could place an order over the phone, lady said no!

  May 26 · S B

• Went in for ice cream with my kids and friends (another family with kids) 2 ladies were working, older woman and another younger girl with yellow streaks in her hair. Young girl starts taking our order and has a nasty attitude the whole time. Everyone in our party noticed & tried ordering everything quick. Her demeanor was not welcoming and seemed bothered by everything we were ordering. Before she got done blending a shake she told us to go to the other lady to get checked out. This lady was very very nice we checked out no problems.Drive thru seemed busy but the inside was not. Not sure her attitude had anything to do with that but wouldn’t be surprised if it did.

  February 01 · Lloanna Reyes

• I called to see if it was possible to order a cake for same day. (Online it says 48 hours) The person on the phone said yes to go to the store to order. I drive to the store and they told me they couldn’t do it. Why tell me on the phone one thing waste my time only to be told NO at the store. I understand their 48 hours policy WHICH IS WHY I CALLED TO ASK !

  May 25 · Norma Ibarra

• Me and my boyfriend tried to order door dash from this location and the lady over the phone was extremely rude. It's 2 am so I would get being in a bad mood. But I read some reviews and apparently she just acts like that. We placed our order and after a while we checked to see if a driver accepted it. We noticed it said this location hadn't accepted. So we called to see if if went through correctly, and after 3 times calling she finally answered. She was extremely rude, and wasn't answering any of the questions we had asked. She told us that she wasn't accepting any phone/door dash orders, which I don't understand why if she'd have to make it anyway, and hung up. We tried re-calling to ask why and she didn't answer, after 2 calls she answered just to say she was done with this conversation and hung up on us again. We called again to see if there was someone else we could talk to and she refused to answer. I usually never leave bad reviews because sometimes people are just having a rough day, but after seeing other reviews like mine she seems to always be having rough days. I only ever go to this location, so it was really disappointing and I'm still incredibly shocked how rude someone could be. Especially a worker.

  December 28 · Jimmy Carter

• What a mess. Just inside the door was a spilled coffee on the ground we had to walk around. Inside at the seating area there was a young man that works there sitting and doing something on his phone. There was another girl running her tail off behind the counter taking care of the drive through. He finally got up and walked over to help us. We asked for Gold Medal Ribbon. He said we couldn't get that because it was seasonal. ?????? There were multiple ice creams that weren't stocked. We left and he went back to his cell. Had to go to Jewel Osco across the street to get this rare seasonal ice cream called Gold Medal Ribbon. I'm not sure this kid could be anymore lazy.BTW this happened at 6pm 11/28/2022

  November 28 · John Eddy

• Would not recommend going there as I was told by their staff on a Wednesday night at 8:30pm that he doesn't want to serve me as a customer since they are closing soon. I had called to see if I can stop by (since they closed at 9pm) in about 15 min to get ice cream (banana split to be exact) and I got nothing but the run around and toward the end of the conversation the kid told me simply that he would not recommend me stopping by since he would not take care of my particular order. This was after I already had another location turn the lights out on me and other customers at 8:34pm, though they were open till 11pm.

  April 28 · Gary DeKroon

• This establishment continues to be a joke. I ordered online to the Woodstock store, paid $25 for the order with Bank card and when I pick up the order I am told they don't carry the items and they can't reimburse me or cancel my payment. I need to call the 800 number on the website. I'm am so disgusted with this store. They are always out of milk! They just don't make sense.

  February 14 · Chris Baseley-Wolff

• I am an Uber Eats driver and I just completed an order at this location. Absolutely awful experience. I got there at 8:30, and the door was already locked. Hours posted on the door said they were open til 9. I could clearly see three young women working, one of whom was mopping the floor right by the door. I knocked on the door several times, and she looked up right at me, then walked away and completely ignored me. The other two girls looked directly at me too and also ignored me. I called the store multiple times and they ignored the call. You might think, “Oh, they must have been awfully busy!” Nope. Although the one girl was mopping, the second girl had her phone propped up on a machine and was either checking her hair or taking a selfie. The third girl was just chatting with her and laughing. I then pulled around to check if the drive through was open. It was. When I expressed my frustration in being ignored when I too am just trying to make a living, they argued with me and were extremely rude and condescending. Also, they did not have ANY of the basic ice creams that my customer ordered. I live nearby and I used to come here fairly often with my partner, but after the way I was treated I will not be back.

  November 03 · Molly Hurley

• Review based on cake order. Went in to place an order for a cake, chose size and design. Employee who helped me was very nice. Day of pickup, the cake didn't have the design I had asked for. I told the employee (different one than on first visit), and she said - oh, the cake person didn't come in today so we did what we could. 🥴🤦🏻‍♀️😶 Yep, that will be the last time I order a cake there.

  February 05 · ShyGirl 4Life

• Don't go to this Dunkin/Baskin Robbins!! Took my kids there to get ice cream on Tuesday May 16th right at 8pm after a tee ball game. The store hours say they are open till 9pm but the door was already locked when we walked up. I knocked on the window and the person behind in the counter just looked at me and turned the lights off... So rude!! I will never return to this location again!! The owner obviously just lets the staff create their own hours, so ridiculous!!

  May 17 · Vanessa Wojciechowski

• I brought my daughter and her friend for ice cream at 8:00 pm Sunday 11/8/15. I wish I had asked for a refund! The ice cream did not taste right at all, and didn't even have the consistency of ice cream?? The cookie dough ice cream crumbled like stale bread. Open tubs of ice cream, sitting around for who knows how long....won't be going back. Didn't even get a receipt, so I have to wait for it to post at the bank to balance my account.

  November 09 · Rita Bellanger

• Many interesting flavors to choose from. I love the people who work there. Soo many flavors to choose from! Lots of smiles and always ready to make sure you're getting the best ice cream combos possible. I always leave with a smile.

  October 07 · Arnav Sargent

• Bad service. 11: 00 am. Terrible actitud.. plus. Kids scoop were micerable small. Regular scoops too small comparing with other basking robins locations.Sugar cones taste weird 😫😤🥵🥵🥵 I request slim milk for a shake. She told me they only have regular milk 🤬

  August 18 · sweet home

• Worse expirience!!! Took Family out for Ice Cream just to get kicked out of the shop.... What kinda customer service is that? Jason on the night crew on 8/31 was extremely rude and had no customer service skills.... Never again will I shop at that Dunkin Donuts/Baskin Robbin.

  September 01 · Will/Alicia Benenhaley

• We came to this location to get cappi blasts of which they were unfortunately unable to make. The gal that helped us was able to find the perfect substitute and was so sweet! The young man at the window was also very friendly. We appreciate the good service today! 6/7/25 around 9:40 am. I wanted to make sure I recognized their service and pleasant attitudes! Its hard to come by these days.

  June 07 · Marizza Shepard

• We got a picture cake done here for my birthday and whoever did this cake 100% understood the assignment. I'm so so so happy with this

  May 17 · Cyn

• The cake online advertised is not anywhere comparable to what you get. Details missing in the cake, the simplest thing to put on a cake 21 they could not even do that. I paid 30 dollars for an ice cream cake which was the size of an ice cream pint which was supposed to feed over 6 people. I should have read reviews before I ordered, it seems they have a trend for their cakes not being the best I guess. GO TO DQ IT IS BETTER!!

  November 12 · Arrianna Pelham

• Placed my order on the app only to get there and they were out of one of the products needed for the drink I ordered. Why not show it unavailable on the app? Felt like a bait and switch because they couldn't cancel the order so I was stuck getting a different option I didn't want. I used to come 3-4 times a week, but it go to the point they acted like it was a chore to make it. Now, I won't be back. I'll buy the stuff myself and make it before returning.

  March 05 · Dannelle LaTrice

• Ice cream here is always great. The oreo mocha milkshake was phenomenal. Service was great and quick.

  November 19 · Morgan Davis

• Hard to go wrong with Baskin Robins ice cream. Flavors were delicious, and the waffle cone is one of the best I've had. The woman who served me was friendly and had good customer service skills. I'm giving atmosphere a 3 because it's the same as any other modern chain. It's like a hospital inside with all the white.

  August 22 · Ryan Pal Hilgendorf

• Great place! Staff are friendly, generous with portions, and patient with customers. It doesn't have all 31 classic flavors—usually just a selection of about 16 flavors-or-so—but it's real Baskin-Robins and tastes yummy!

  May 08 · Robbie Spofford

• We waited in the drive through for about seven minutes trying to give our order. We said hello? And were told they'd be right with us. No one else was in line. We decided to just leave after no one came back.

  July 14 · Michelle Z

• Went there at 3:30 on a Sunday and the building was open but no one was there. We waited 5 minutes, called hello, called the building but no workers. A drive thru headset was on the table outside so my guess they quit and never came back!

  July 30 · jacob stalsberg

• The employees are very nice, building very clean. But they're advertising flavors they don't have? Makes no sense and so frustrating. Drive here specifically for the dairy free chocolate mint, see it advertised on their menu, but they don't have it. As someone with such limited options, it has really annoyed me to the point we probably won't return.

  April 13 · Amber Ludwig

• Ordered a cake online April 16 to pick up Saturday for Easter.Went to pick it up, gave them my full name and they said the did not have it. My credit card was charged, so called back and they wanted me to look up the order on the "app". Very difficult to understand on the phone. Then, I get a phone call on Monday night saying they had a cake that didn't get picked up. Turns out the order was under my husband's name, same last name.Wouldn't you think they would have asked me if it could be under a different name? So no cake for Easter. Last cake I will order from them. Two stars was because it was delicious.

  April 24 · Barbara Hantschel

• The restaurant was nice and clean. The people working the counter were friendly. They offered to give us a sample of any flavor we wanted to try. I chose the Cookie Monster.

  November 18 · David Weiser

• I really love this dukin/baskin Robbin’s they make my coffee really well I just wish they would cotton candy and bubble gum flavor here like they do in Kenosha

  April 25 · Brii

• Ordering and buying this ice cream cake was the most frustrating experience. We started the order process on Wednesday for a Saturday morning pickup. The problem lies in that english is the second language of most of the staff. When we called on Wednesday to order the cake, were instructed to call back tomorrow (Thursday) and speak with the cake person. Which we did. We placed our order but both people that we spoke with were difficult to understand and we were suspect that our order would be correct. Upon arrival, our suspicions were justified. We asked for "Happy 7th Birthday Gideon" to be on top of the cake. Instead, upon arrival it was written on the serving disk with out the "7th". I had them correct it, but I had to wait an additional 15 minutes or so. The cake cost $26.00 (6 inch) my grandson enjoyed it so this Baskin Robbins gets 3 stars instead of 2

  December 12 · Charles Wasik

• Tried world class chocolate and pistachio almond taste was good!

  July 01 · Vishwanath Pattar

• We ordered an ice cream cake a few days ago to be picked up today for my daughter’s birthday. We asked if they could make it a Lilo and Stitch cake, figuring they would say no. But she told us they would try and boy did they deliver! It looked great and tasted amazing.

  May 04 · Morgan Kellem

• Worst service ever. Ordered a 2 scoop sundae with Praline & Cream and Pistachio Almond. Hot carmel topping, whipped cream, and cherry. After paying for my "2 scoop" sundae, I was handed what should have been my order. It was even close. I called in the store and they could care less that my order was wrong. If I drove all of the way back to the store. I was already to state road 3. They refused to give me a store credit or a refund. Never again.

  March 21 · Barbara G Theurer

• It was beautiful, majestic. The ice cream was to die for, something you would only think exists in heaven. And this young man named Leyton Martin served me and my girlfriend and her friend, and just wow. Let me say that he is so kind, so sweet, he even helped feed me some ice cream when in doubt. He helped my try new things and made me learn something from myself. This young man deserves a raise

  April 24 · Finley Magga

• Always love this place! Great flavors and service! Lots and lots of choices!

  May 02 · Michelle Haffner Hall

• Would rate it no stars,but that isn't an option... Went here today and decided I needed a scoop.. I ended up getting a scoop of cookie monster, but it tasted off, so I went inside and a younger girl with big eyelashes gave me a dirty look while asking me what I wanted.. so I apologized and asked if I could swap out my cup, she then interrupted my apology and said WHAT FLAVOR DO U WANT?!👺 I SAID I'm sorryy.... Then told her my flavor she then looked at me with an attitude and said u can grab ur cup cuz I don't want it.

  May 19 · Brooke

• Ordered and had delivered 3 pints of ice cream and a banana split, banana split was fine BUT the individual pints of ice cream were not filled all the way and had large gaps that you could actually see the bottom of the container. Feel like I straight got ripped off especially since this was their chance to redeem themselves because this is NOT the first time having an unsatisfactory order from this particular store. My girlfriend tried to speak to the people in charge last time and they stopped responding and ignored her. In short very unhappy, wish I could pick the store that my order goes to to be filled because it would not ever be this one again.

  April 28 · Steven Berninger

• They never have any flavors you want. We order 1 scoop of Oreo and 1 scoop of Reese Peanut Butter and ended up with 1 vanilla and 1 chocolate with no explanation.

  August 24 · Stephanie

• I'm so happy to be back at Baskin-Robbins for ice cream. I had chocolate and peanut butter. It was delicious 😋 I'll be back for more!

  March 18 · Irene Mydy

• We came in and the short old guy working coughed on my ice cream and wasn’t wearing gloves. He also denied it when I called him out. He should be fired.

  May 26 · Erik Craemer

• Was really excited for ice cream after date night, but the butter pecan was bland at best, and they didn't put on the toppings requested. The strawberry smoothie was actually quite good. We tried to order a scoop of the creole cream cheese since we saw it in the app, but the guy said they didn't have that and made us feel very rushed, so we just picked a mangonada, thinking it was mango and strawberry or cherry or something, not spiced. It wasn't poorly made, just a regrettable choice because of not-great customer service. Overall, it balanced out and wasn't the worst ever, so 3 stars.

  June 19 · Robyn Christiansen

• This is $6 now? When they first opened the container would be completely filled and a lid would barely fit on it. This is my third time in a row that I get a half filled container and it’ll be my last time coming here. Absolutely not worth it.

  July 17 · Anthony johannsen

• I called beforehand to verify whether my favorite flavor was available. I arrived about 30 mins later and the flavor was a melted sloppy mess. They said "it's been sitting out sorry" asked me to wait and then ended up just scooping some melted ice cream into a container and charging me full price. What a joke.

  February 23 · Chloe L

• Don't bother. You wont understand them and they wont understand you. And the little you do understand is that they are out of certain key flavors. We left. I didn't want to, but I just don't know what they were talking about. And $5 for a scoop wont cut it with me.

  June 10 · Jimmy Prince

• Have only gone through druve through at around 12 am and the server has 2 times in a row somehow mistaken the order and blamed me for not stating things or saying things i didnt say. Captain gaslight must work for them on overnights

  February 07 · Dontae Camacho

• Who is paying $5 for 1 scoop of freezer burnt ice cream. This place wont make it.

  May 21 · Brit

• I went here with my daughter & got something for each of us that tasted like almost nothing. My daughter said it tasted like freezer burned ice cream with some lightly chocolate flavored pieces stuck in it. Terrible. Would never order again.

  March 28 · Kelly Olson

• I order a cake from Baskin-Robbins in Wales. And I will never order from them again. I get a called 30 minutes before pick up and was told cake is not ready due to decoration not being delivered. I was told to come later close to closing time which they close at 10 or 11 pm. I explained to them I can't and that I was going inside that I was just parking in their parking lot. I came inside the store and was told the same. That there is nothing they could do about it that I could get my $5.00 refund back. I told them it not okay. I should get a call early today not last minute. And I ask if there was any other option for decoration and they said no. I ask for a discount for the inconvenience and was told no am not allow to do it. I ask well can I speak with someone that is able to and he call them. This person was so rude as soon I answer she told me I know what your going to say and you'll have 2 option you get your $5.00 refund or leave the cake and get a full reimbursement.If you know me am not a person that wants anything for free. I understand management since that's part of my job. I understand customer since I deal with them everyday. But clearly they don't know how to run a store. How is it that having only 3 option to buy a boys birthday cake you have nothing. And how rude can they be. When I ask the gentleman if he will take this to his son? he just laughed.I believe it should've be handled differently. I should have received a called. Since they called me yesterday that my pick up was at 1:30 am and that they don't open until 4am if I could come before 4 am. I told them I meant 1:30 pm. But they never gave me a heads up that cake will not be ready. This is not acceptable. I know it's just a birthday cake i should get over it. But this is why business close people are so rude. I also understand not every customer is right. But being management and yelling at customer is not okay. I know is hould have just take my money and go some where else but Max chose this cake. He loves ice-cream and chocolate and if you know me i will do anything for my boys. I don't cake for the cake but no one should treat anyone without respect. Instead of apologizes I was told grap your cake and leave. And by the way it's a $50.00 cake

  December 27 · Susan Cruz

• Say online and on door that they are open til 11pm, we got there at 10pm and they were closing.

  December 21 · Lexie Gross

• CLOSES AT 11!!! Denied service at 10:40!!

  December 16 · Jasmine Ewert

• June 28 · Aiden Braatz

• Ordered chocolate shake and when I got to the window they said they are out of chocolate ice cream and asked if I'd be okay with a different flavor, and that was fine. They handed me my shake, that they just made and it was completely liquid. It was the consistency of milk you mix chocolate powder into. It was like they took a big cup of milk and blended it was a teaspoon of ice cream. That is the second time I've been there and the second time I got poor product quality, and a standard menu item they had listed was put of stock.

  July 04 · Angie kultgen

• Icing on the Cake: Baskin-Robbins was conceived in 1945 by ice cream lovers Burt Baskin and Irv Robbins. Being bored by their competitor's mundane options of vanilla, chocolate, and strawberry, they vowed to offer 31 unique flavors. Since then, Baskin-Robbins has introduced 1400 flavors, offering the perfect flavor for everyone and every occasion. It might come as a shock to some of my followers, but as much as I love ice cream, I've never had Baskin-Robbins (I blame all the excellent custard options in Milwaukee). Turns out you can get a free 4oz serving of any flavor for your birthday, so no excuse not for me to check it out. For my initiation I went with their appropriately themed Icing on the Cake flavor. It's a cake flavored ice cream layered with crumbles of soft yellow cake pieces, rainbow frosting flecks, and swirls of confetti frosting. Every component nailed birthday cake, but the biggest star was the super sweet confetti frosting swirl. It's nearly impossible to see because it's almost identical in color to the cake ice cream, but it makes its presence known by its powerful flavor alone. Of all the elements, the cake pieces are the sparsest. My scoop could have included a few more and it doesn't help that the cake pieces are some of the smallest I've encountered in various cake ice creams. Lastly, the rainbow frosting flecks add a colorful aesthetic to the otherwise plain ice cream, a faint but welcoming textural contrast, and more of that oh so lovely sugar. Some might find this flavor to be a little too one note and sweet, but I enjoyed it.Doughboy approvedDoughboy_Food_Reviews

  August 25 · Travis (Doughboy_Food_Reviews)

• I order uber eats and the driver was great but my order was no so great. I ordered a banana split for 10$ and I get barely a banana. Also ordered a brownie sundae and I get no brownie in my sundae. For this amount of money. This place should provide a refund for the incorrect order.

  February 16 · German Cheng

• Employees do not provide good service. They used the same ice cream scooper for every ice cream. Even ice cream with nuts. When told that he couldn’t do that because somebody with me had a nut allergy, he just wiped it down with water and tried to dip it again. Could have caused an allergic reaction. The place also has very sparse seating.

  December 27 · Lola G.B.

• Had ordered online and came in to find neither of my ordered flavors were available, they changed and shorted me on the toppings I ordered, and the customer service response was very poorly made. I did not receive any compensation for the additional toppings they didn’t include.

  September 28 · Phoenix

• i placed a order for a birthday cake 2 days before the actual day. went to pick it up today and turns out that it wasn’t even made yet! My kid was so excited this is extremely disappointing. 😡 I made the payment and everything. Super disappointed

  July 05 · Ana Cuateco

• I got a stale waffle cone from them, probably like 1-2 days old completely soft. my husband got a perfectly fine waffle cone! We also went for breakfast once and they completely forgot about half our order had to go back through and try and get the rest of our stuff and they fought us a bit saying we had everything. After awhile we got the rest of our order however I wouldn't recommend this place.

  July 28 · Willow Hollow

• - First in line and last to be helped (literally, scooped peoples ice cream who hadn't even paid yet before me)- rude manager- Flies and mess everywhere- Way too hot to be a safe workplace.. Certainly not a comfortable clean atmosphere for customers. I can only imagine what its like working there in this heat.Will not visit again.

  July 19 · David Petty

• If i was still a manager of a dunkin franchise. The kids working at this location wouldve been fired on their first day. Normally when ik passing through dekalb, this location has zero issues with my order, and ill even go as far to say, the last time i was here 2 weeks ago, my chocolate shake was blended PERFECT!This time however was SHOCKING how terrible they were.The interaction over the drive thru speaker was fine, with zero issue. But as soon as i pull up to pay. There is some dude with a blank expression on his face.Im not saying you have to smile 24/7, because lord knows i didnt! But dont also look like it is physically paining you to be working right now. He also blandly barked out my order todayMe: hello :-)Him: 😐 12.50$Me: 😅 here ya go man thank youHim: …one second…. Ok here.. “closes window”I shrug it off because its 9am and they might be fresh off a breakfast rush so okay. But then when im half way through finishing my wakeup wraps and hashbrown. I notice, THEY ONLY GAVE ME ONE WAKE UP WRAP!!!On top of the fact that the severely watered down my shake, i didnt even get my complete order. & i was on the road at that point so i didnt even bother to go back for a refund. But i can assure you that i will never be going to this dunkin again.Maybe this was just an honest mistake by the teenagers working there, and not the manager trying to cut costs. Either way. BUYER BEWARE!

  April 02 · Milan White

• Took a bit to get to the counter due to high frequency online orders, i am a patient person who also works in food service so i can see it through. but overall great service. i was helped by jennifer and she served me with kindness. Very understanding!

  May 09 · Autumn Stewart

• Still a great place to go for ice cream! When I was younger, I worked at Baskin-Robbins. To me, the ice cream tastes identical to what it did all those years ago. That is very impressive! The staff were extremely helpful and friendly, parking was ample, the store appeared to be clean and free of random garbage. I'm looking forward to getting more!

  June 06 · Mike Schultz

• Great place for a speciality ice-cream except they only had one kids scoop left when I got there. I was wanting a double scoop so that was disappointing. The kids liked it but who doesn't like ice-cream? I was wanting the pink bubble gum ice-cream. Maybe next time?

  May 10 · Mrs Superman

• The service was disappointing, and after reading some of the comments, it all adds up. This time, the attitude came from a particularly “bright” shirt wearing male.Update:Me: “do you have Cherry Jubilee?”Them: “yes … but we don’t have it out and won’t bring it out until we sale out of another flavor”Me: 🤨

  May 31 · T. N. L.

• Went last night and got the worst service on top of me waiting for ever to be spoke to or helped little crater face right ponytail girl made herself so busy to where she would not look at me then I read her lips what she whispered to the other girl who was fully doing everything and said something very racist to where it made sense why she never wanted to help me. The scoops was the tiniest scoops ever never again will I ever step foot in that establishment

  March 11 · Stephanie Turmon

• I rushed over before closing and got there at 8:49, but even though the sign says they close at 9:00, they were already closed. The workers inside ignored me at the door, and I wasn’t the only one—there were at least three other groups who showed up and were frustrated for the same reason. It doesn’t make sense to close before the posted hours.

  April 23 · Baraa Thannoon

• Been going here forever. Music was so loud yesterday I couldn't hear them and they couldn't hear me or my husband. My husband had two scoops on a regular did they charge some extra for an hour or so charge $6 for two scoops. I don't know if the price is gone up I did not look up at the menu. The girl that dipped his gave him two decent sized dips mine was dipped by somebody else and my scoops were so tiny they were smaller than any child size scoop I've gotten in the past. Also charged for my cone to put the ice cream on. No we did not get waffle cones. I've never been so disgusted with a place before that I used to love. My bill came to $12 and something. I'm going to call the owner tomorrow.

  April 20 · Joy

• The music was blaring in there so loud we had to keep repeating ourselves they had no hot fudge again. No this was not after school this was at night last night Wednesday night there was no big crowd in there there was a guy and a girl working they had the music on so loud you couldn't even hear who was standing next to you. I appreciate your feedback we come here a lot I just never been in an ice cream store where the music is so loud you can't even place your order

  March 13 · Jo Anna Hagge

• I went today may 6th around 2:30 I don’t know if this girl is new or needs some more training I asked her for a Reese layered Sunday she puts one scoop of ice cream in a cup and is asking me what else goes with it like girl you work there what do you mean?she was making the wrong thing I told her again which one it was and then again she goes and is making it wrong she’s asking the girl she’s working with what goes in it and all and then she still makes me wrong after her coworker told her what goes in it… I had literally asked her for extra peanut butter sauces and she didn’t even put it I had reminded her it has the peanut butter sauces when she was tryn check me out for this Sunday $8 girl you better be putting all my toppings and only then did she put it and she was stingy asl with it like girl be fr she needs to get retrained or some maybe this job just ain’t for her it’s not that hard.🤦‍♀️

  May 06 · Milanea Marshall

• I had the absolute pleasure of being served by Ru at Baskin Robbins, and she is nothing short of AMAZING! From the moment I walked in, she greeted me with a warm smile that instantly made my day brighter. Ru is incredibly friendly, attentive, and truly goes above and beyond to ensure you have the best experience possible.

  December 15 · qrhxz

• My family goes every few weeks because the kids just love having 31 flavors to pick from. Since we usually go in the evenings we often run into Emmi and Carrie to serve us. They do such a great job and are so pleasant to work with! There is a third team member, whose name I can't remember, but my 5 and 9 year old are always talking about how he "hooks them up" with the ice cream!

  December 12 · Marianna Ruggerio

• Maybe train your staff to know how to make an Original BR Blast with whipped cream and cinnamon on top and an iced matcha latte with cold foam. We've been ordering them for many years in different cities but this place is the only place that doesn't know what they are doing. 4th time messed them up. Then you try and explain that's not what you ordered after telling them 3 times at the speaker and they are rude to me about it. Very disappointing 😞

  June 26 · Melissa Grimstead

• I have been here a few times. The ice cream cake I got for my 9th birthday was epic. The smoothie I got this morning was absolutely rockin. So smooth. No chunks. I would have gotten strawberry banana but they had no bananas at the time. So I just got strawberry. It was still really good.

  April 22 · Notsexygoth

• The worst customer service I've had in a long time. Went in with my kids because they were sooo excited about dinosaurs ice cream cups. When we arrived there was only 2 employees working and both gentlemen were seemingly annoyed that we were there. We waited in line and placed our orders 2 dino cups and 2 two scoop Sundays . We received the Dino cups first with less than a 1/2 of a scoop of ice cream and both cups cover in orange dye and melted ice cream from the dirty gloves the employee had on. He didn't even bother to try and clean the cups off. I had to ask my son to grab a napkin before I could even hand it off to him. Already a little irritated at this point tbh however we were only half way in on our experience. Next, my husband ordered his Sunday the employee then asked if he wanted fudge or carmel in which my husband replied fudge... Nope just kidding the employee then tells him that they are currently out and "Ain't nobody here trying to make any right now." Ummm ok...so he gets his dish also covered in gloves slime and finishes up I order my ice cream with no real issues except the obvs at this point slime. We sit down to eat our treats and the employees disappear. They later come out say " they are still here" and again retreat. Once we leave to get in the car (parked in front of the building ) we notice the employees dancing around with a brooms and rough housing in the lobby. At one point the one employee was laying on the floor as the other sat on him... it looked like maybe he was trying to crack his back?? 🤷🏼‍♀️... Idk they whole experience was unlike anything else I have ever seen. I was extremely disappointed and will not be going back anytime soon I really think they should watch the cameras at that place. Smh ...🤦🏼‍♀️

  October 22 · Emily Rumery

• If could would give I zero stars, the staff took over 20 mins to help us one staff member just played around on her phone instead of helping us place was dirty and the workers didn't follow hand sanitizing guidelines. Ordered a chocolate milkshake thing was super runny and was more equivalent to chocolate milk, asked for them to redo and they said no that how are milkshakes are. DO NOT GO THERE UNLESS WANT POOR SERVICE.

  May 28 · Roscoe Blue

• This is NOT a regular Baskin-Robbins store. Dont pay before they actually prep your order.Staff are not trained on basic ice cream service techniques (shake vs malt; scoop size/density are too small) and are quite clueless on what is being ordered. I asked for a two scoop sundae with hot fudge topping, I was offered mocha syrup from the Dunkin Donut menu as a supposed “chocolate sauce“ option as they dont carry BR hot fudge. Mocha flavor is coffee + chocolate - not a viable sub for hot fudge for me. The kicker is that I over paid for the whole experience - ice cream quantity then no topping plus the whipped cream option was another Dunkin substitute. What a disappointment this location is to the Baskin Robbins legacy.

  May 11 · K Heckel

• I don't think they know how to make milkshakes. I've gotten a milkshake from there twice now, and both times they have been extremely soupy. I don't think they realize that it should be thick with ice cream.

  January 22 · DEREK ATWOOD

• Picked up a Doordash from here. However they run their system, they made me call to renegotiate an order when they didn't have what they sold. And then didnt start any of the order until I got there. I was the only customer. Slow, poor service and communication.

  May 31 · Rebecca S

• June 28 · stegy

• July 08 · Gavin K

• OREO S'mores Ice Cream: Baskin-Robbins was conceived in 1945 by ice cream lovers Burt Baskin and Irv Robbins. Being bored by their competitor's mundane options of vanilla, chocolate, and strawberry, they vowed to offer 31 unique flavors. Since then, Baskin-Robbins has introduced 1,400 flavors, offering the perfect flavor for everyone and every occasion. The aim of this summertime flavor is to take the consumer on a journey back to nostalgic campfire memories, where the air was filled with laughter accompanied by the aroma of toasted marshmallows. Will it win over this former Boy Scout, current camper, and s'mores connoisseur? Their ambitious flavor is comprised of two different ice cream bases, toasted marshmallow and graham. It will likely vary from scoop to scoop, but my dish was heavier on the marshmallow. This isn't a complaint, as it's the most authentic toasted marshmallow flavored ice cream I've encountered (and I've had a fair share). Not to worry, there was still hints of graham/graham cracker flavor to complete the illusion of s'mores. Taking things up a notch, the ice cream is also teeming with OREO cookie pieces, along with a chocolate cookie swirl. That chocolate cookie swirl really did it for me. Acting as the pièce de résistance, the swirl was so thick, it was almost like a fudge. Mission accomplished Baskin-Robbins, this was better than any s'more I had as a Boy Scout or since. Doughboy approvedDoughboy_Food_Reviews

  December 03 · Travis (Doughboy_Food_Reviews)

• Baskin and Robbins (BR) is one of my favorite place for ice cream. There is one BR at Wauwatosa. I stopped by there when I visited The Village Wauwatosa. This BR is close by the park of the village. So, you can enjoy the city park while enjoying your ice cream or other refreshments. In addition, I love the service. The team was great. They were kind and have a nice hospitality. I hope, I can visit again in another time.Stay cool.

  June 29 · marius ari

• Always go there in February for a specific flavor of ice cream. They are the only ones who I found that carry it and sells in by the half gallon.

  February 26 · Glow “G”

• We had a great time getting ice cream yesterday. The location was clean and the ladies behind the counter were attentive and very kind. The ice cream was also very good :)

  March 25 · Shyla Brown

• This Baskin Robbins is still fully operational! The two employees were very nice and welcoming! And everyone should try the new Oreo cold brew flavor.. It’s amazing!

  March 06 · VirginiaRose Teague

• Actually came here late night because husband was having cravings for some dessert and this was the only place that was open late. Store was a little bit tucked away in the corner of a complex but actually had all the good flavors available.They even had sugar-free options which I was grateful for. Got one of those sugar-free items(No Sugar Added Caramel Turtle Truffle) and one of the regular ice creams (Old Fashioned Butter Pecan) and both were really delicious. Sweet and creamy and smooth and had a nice crunch because of the mix-ins inside.

  March 02 · Haylee Jane Monteiro

• I love Baskin Robbins, never minded to drive from Greenwood since we don't have one anymore. I just hope next time I get more ice cream for my quart. Seems like it never got to be full all the way🤷🏽‍♀️

  June 15 · Ana G

• So confused..... I thought there was supposed to be 31 flavors? This location only had 23. Had nothing but sugar cones. Scoops weren't even close to the same size we got. The icecream did, however, taste really good!

  June 28 · Chuck Darling

• I am a frequent visitor here, essentially because I'm biased towards the dark chocolate fudge and the jamoca almond ice cream flavors. They taste great together specially if you are as much of a chocolate lover as I am. I have tried their vanilla blackberry swirl ice-cream too but not a big fan; might not even try it for a second time. After Ben &Jerry's chocolate therapy, chocolate fudge of Baskin Robbins is my second favorite. Its dark, strong and an absolute delight in the mouth.

  March 01 · Ananya Dutta

• The guy behind the counter answered all our questions and was very helpful. Ice cream was delicious. I got the pumpkin cheesecake and brownie batter flavors.

  September 24 · E. C.

• Horrible experience today. Asked for a cake cup and the young lady handed me a waffle cone and tried to argue with me that it was what I asked for. I told her that I ordered a cake cone and she told me that it (the waffle cone) was a cake cone. Never will I ever return to that location again.. almost $5 for a single scoop of ice cream that I did not get to enjoy. Worst location by far….

  June 24 · Yolanda Lawson

• Awful experience worker said the Baskin Robbin’s was closed but the Dunkin Donuts was open.

  July 10 · Luke Bleimehl

• Forgot my pup cup, but ice cream is good.

  May 25 · Haeli

• Worst management, horrible customer service, disgusting store, misleading branding and pictures. Go to any other ice cream store or even any other Baskin Robbins. If you purchase an ice cream cake, you will be disappointed.

  November 11 · kelsey woods

• HhheeelloooOoo???!?! Seriously. Watching the people make coffee drinks. Dude with no gloves on wiped excessive foam off the top of the drink with his bare hands. That's just gross.

  November 16 · Marie Yang

• Cakes are absolutely amazing! They have any ice cream flavor you can think of and the cutest designs! Perfect for birthdays, anniversaries, holidays, anything. Ordered this grill cake for my husband’s birthday and it was such a big hit!

  November 30 · Corinne Zegadlo

• Shout out to Corinne for doing an AMAZING job on my little guys custom cake! She was so friendly and helpful when I couldn't get things to work online she found another way and the cake was PERFECT! He LOVED it!

  February 15 · Stacey S

• I called at 2:45pm and told them my custom cake order got canceled right as the party was starting and the cake decorator was able to save the day and make this cake by 4pm! Thank you so much for saving the day!!

  May 05 · Ryan Kippley

• Best Baskin Dunkin’s I have gone too yet keep up the great work!!

  May 07 · ayende sanders

• I had an amazing experience getting a cake for my son's birthday! I was on a tight schedule and rushing to find a cake for his Pokémon-themed party. To my surprise, when I arrived, everyone was so nice and there was a Pikachu cake for sale! It was so awesome and perfect for the occasion. The cake was delicious, and my son, family, and friends all loved it. Definitely 10/10!

  June 25 · ana selenske

• I brought an ice cream cake at this location recently and the staff so friendly and accommodating. They went above and beyond to make sure I had a cake I really wanted and even took the time to put extra decorations on it. I will definitely return & recommend them.

  March 01 · Brenda Mosher

• I only stop by to get ice cream, every time I stop inside no one greets you. It is never busy when I’m inside and all the team members look at each other to figure out who is going to help the customer… why is your staff not prioritizing helping the customer?? I should not have to wait 10 minutes to order ice cream so your staff finishes whatever inventory they are doing… It’s irritating when you’re at the cash register and just plain ignored watching staff members walk past you..

  June 29 · Kiki Leahi

• Was literally just there and some blonde supervisor and or manager was very rude. Asked for an ice cream drink and they refuse to make it. Site says they are open 5am till 10pm then why can't I get my beverage! Asked very politely if the basken was open and she said well no all our ice cream is in the freezer back here. Well why after 3 hours of being open if it not ready for your customers.

  April 12 · Samantha Barsch

• Great staff and very friendly. Very nice seating area outside to relaxing and enjoy ice cream with the family or friends

  May 05 · Martin Batchelor

• Ice cream was great but the container holding the banana split was leaking. It was leaking so much it was leaking through the bag.

  June 02 · Idaliah Appel

• Our son’s birthday was so special because of the beautiful cake that he got from Baskin Robbin’s. Thank you for getting it done so quickly and so creatively.

  July 05 · Nicole Buck

• I really want to like this place but they've messed up my last 2 orders now and it's not a hard one. 1 (vanilla ice cream) Oreo shake. Medium. I got plain vanilla last time and this time it was chocolate ice cream with Oreos which was way too sweet and also I only get whipped cream every other time🤷🏼‍♀️ Things are expensive, I don't expect perfection, but consistency and getting it right are important. So I don't know.

  July 06 · Rachel “Rach” Gawrysiak Schwister

• Who doesn't LOVE ice cream?!?! I would travel the extra distance to go to this specific location. We were so impressed with the young lady helping us! Taylor W. greeted us with a warm smile, was patient with my children and just made our experience so great!

  September 16 · Katie Barnes

• Stopped in with my sons to grab some ice cream. We had such a great time sitting there with our little treats. An employee, Danny, couldn't of been more helpful and pleasant during our visit. Went out of his way to make sure our experience was great. Can't wait to go back.

  September 15 · Amanda Jacquest

• Excellent service ice cream was delicious. Scoops were big and my daughter didn’t get to finish her ice cream She had so much in her creature creation. Hannah and Daniel are doing great. They are very fast and very polite.

  September 12 · Heather Weaver

• Employee was quick and polite. But 4.00 for a single scoop was just disappointing. Got butter pecan with almost no pecans

  February 26 · Anna Matos

• DO NOT GO HERE! THEY DO NOT FOLLOW THEIR ADVERTISED OFFERS.We came in with a coupon that clearly stated that it was eligible for "buy one kids, single, double, or triple scoop in a cup or cone ... and get the second one free!" And even after I showed her the exact wording, she said, "It only works for one scoop."So we did the one scoop and after hearing the choices from the server, we asked for sugar cones. She went to the back room and started coming out with the wrong cones. I said no we want the other one. She said this is all we have. But another server went back with her and found the right cones. Unfortunately, those cones ended up with paper wrappers stuck to them.Then we had to argue with the server about what exactly BOGO meant. We ended up leaving, very disillusioned about the place.

  September 04 · distinct person

• We rode our bikes to this location. Before getting anything we wanted to use the bathroom and wash our hands. My daughter and I came in and no questions asked we were allowed in. However my husband came in and it was a totally different story. He and I felt that the only reason is because he is black. I am white and my child is mixed. There were no questions for us. But in order for him to use the bathroom he had to order something. I heard him from inside the bathroom saying we were inside and we would be ordering. We will not be returning! I hope they don't treat other people this way.

  March 14 · Lavelle wright

• I walked in just in time for the owner to FULLY scream at one of his employees and inform the staff they're to CLOCK OUT and THEN clean the building.I don't know anything leading up to this moment but cannot imagine a single scenario where it would have been justified. Not only was it awkward and inappropriate to do (both in front of patrons, AND in general as a human to another human), but quite literally illegal to ask his staff to work off the clock.Don't support this location. Don't give this owner/manager income. If you do go, give a little extra kindness to the staff.

  December 26 · Taylor Minan

• Just came from them first of I don't go to this one often but when I do it's always disappointing only once was I actually satisfied.First they keep hiring people who either don't understand hygiene or understand what the customer is asking for. I asked for Old Fashioned Butter pecan she looked into the freezer and said they didn't have any yet I went in and found it literally front and center. On top of that she was handling cash no gloves on and proceed to touch my cones .I asked for new cones with gloves on and she gave me the same cones she touched with her bare hands like I didn't ask in clear English to give me new cones with gloves on and I pointed to the exact section of clean cones. Jesus this is disgusting Ive been to so many Baskin Robbins here and this one always fail my and many expectations. She was even scratching her face.

  July 12 · lasena098 mind yo buisness

• We love this place it is clean and so many options to choose from! Unfortunately yesterday we went to get some shakes for our kids and ice cream for ourselves took us about an hour to wait in the line! We ended up not ordering for ourselves only for kids! There were two girls working there , the blonde girl was little quicker then the other girl who took our order! Not sure if it’s okey to serve people that slow! Kids got frustrated and the taste of the strawberry milk shake was different!

  June 21 · Flower Lansing

• Stopped in with my husband yesterday, the store was very clean, fully stocked, and ice cream was delicious. The guy working was so friendly and patient. Sometimes you go to a fast food place, ice cream/coffee shop, and the workers are annoyed and just rushing to get you out the door. This guy wasn't like that at all, he was so nice. We plan to visit again next time we have a craving, even if it is a little out of our way.

  March 19 · Maria P

• I placed a pick up order tonight via doordash. Apparently there was an issue that a driver came in with my order and it was given away. I’m not sure how DoorDash does this as with a pick up (not delivery) order when there’s no address listed to deliver it to, as it’s a pick upThe women inside texted their manager as they have not been trained to resolve issues. They just kept texting in between instead of having any sense of urgency to call to resolve an issue with a customer right in front of them. The store manager and general manager apparently said there was nothing they could do for me, even though i showed them four ways that it’s a pick up, I’m the customer not a driver, and spent money at their store. But since there was only one receipt printed on their end, they could not remake my order nor refund me. DoorDash couldn’t refund me since baskin Robbin’s prepped the order. It’s really not that deep over ice cream but the principle that they gave away my order, charged my card, and said “there’s nothing we can do for you.” So three levels of employees between store employees, store manager, and general manager care more about covering up their mistakes and saving money over correcting their mess up. WAY TO GO

  June 08 · Emma Grace irving

• First time ever going to any Baskin Robbins. I’m a little grossed out tbh bc I wanted a banana split and noticed the worker not wearing any gloves 🤢 she’s touching money with her bare hands and my banana with bare hands NO THANK YOU!

  June 20 · Kaylynn Mendieta

• We had an awesome experience today! My youngster got to practice her cake decorating skills. Im grateful to the kind staff here for allowing her that moment!

  March 28 · izuku midoriya

• Phenomenal experience. They are not afraid of giving healthy scoops. The establishment is nice and clean. You certainly will enjoy. Be sure to ask for Nick. Positive energy.

  April 06 · David Townsend

• Great experience. Nice, clean store. Portions were good sized. Can’t understand when some people say the portions were small. They use regular scoops. So how can portions be small. Under new mgmt they wear gloves, wash hands and are super nice.BR ice cream is the best.

  May 15 · Ash G

• I ordered me a twit ice cream they told me they didn’t have it so I got strawberry instead and this is what they put in my cup definitely not worth the price for a dog treat bowl .

  April 01 · itsjustshantii

• The manager coughed 3 times on an ENTIRE bucket of icecream even after he was asked to stop. He was preparing someone's Doordash order. Absolutely unacceptable.

  May 09 · Elle Em

• We had a birthday scoop on the app and was told we couldn’t use it after they had already scooped the ice cream. The ice cream wasn’t even good quality. And the people were very rude.

  May 24 · Jessica Baker

• We just bought a cake for a birthday. We were so disappointed. First of all they are on the pricey side for what you get. The cake was so dry and there wasn't any flavor anywhere in the cake, Ice cream or cake. Wish we would have chosen differently on this one. Not sure what's going on with their freezers, all the choices of ice cream look melted and re frozen, gooey and slimy, taste is off. Also, they need to make sure you don't drop other flavors in other containers. ??? Hope they can self correct before it goes much worse and we lose this location ☹️

  June 25 · Beach Dreamer

• Great place but the policy of tipping employees direct is weird. So I assume nobody does it. Well I do it. Customers like to passively tip so they're not the center of attention. Bring back a tip jar like other businesses.

  August 25 · Ryan Lucas

• Sooo many flavors to choose from. And now they carry two dairy free yummy flavors! Can't go wrong at BR31. Good people work there too!

  August 30 · Cynthia DeGroot

• This place has basically become my corner bar. The barkeepers are very helpful and cordial. One of the barkeepers even set me up with a double Beach Day a day or two before he was supposed to open up the cartons.

  August 24 · Jeffrey Ward

• I was greeted and served right away, despite there being several customers in the store, so my compliments to management for having staffed the store adequately. The young man who packed my pint of Gold Medal Ribbon also weighed the container, I presume in order to ensure the proper amount was provided, which I appreciate. He was a bit messy with it, though, as he tried to check me out for the purchase with globs of ice cream sticking to the outside of the carton. He did wipe it promptly when I requested him to do so, and offered to bag my purchase, as well. Overall, not a bad experience in a fairly busy small store with limited seating.

  August 04 · Sharon McCarragher

• The girls that work there seem to have a real bad attitude problem no matter how nice you are to them.

  May 20 · Devyn Pilkington

• My husband took me to Baskin-Robbins today for Mother's Day to get me my favorite strawberry shake. There was only one employee working and they were so pleasant and wonderful even though they were by themselves. I just want to give a shout out to that employee that was there, I really appreciate you.

  May 11 · Frankie Mae

• This is a "2 scoop sundae" that cost ~$6.50. There were two flavors and I verbally verified with the employee who responded "that is the two scoop size." I am fairly certain that this was owing to the fact that I did not leave a tip (most people don't tip for ice cream?), as the employee has to hold the card reader and watch you press no tip if you through the drive through. If this is genuinely a two scoop size, then I have never felt more ripped off when buying food. I've never left a review for a food place before, but this got me a bit heated. I would recommend avoiding this location.

  May 11 · Riley Tucker

• Listen, I don’t like to make a big deal on this kinda stuff but what the heck is this? Baskin Robbins, ya did me dirty. I pay close to $10 for ice cream and there isn’t even a whole scoop 🤷🏻‍♀️ it’s just chunks of Reese’s.

  June 18 · Susan McHale

• My friends and I had a lovely visit! Complete with drive thru, this quiet location is right off the highway and easy to access.

  July 01 · Sam Cassisi (MissImmortal)

• Absolutely nasty!Hair in my food!

  June 20 · Dale Spencer

• Icecream cake was so good! Happy to have so many opinions. Cake was perfect and tasted great.

  July 17 · Rachel

• They have an amazing mint chocolate chip milkshake! Always have.

  April 06 · Critter Musico (Crystal Critter)

• I tried one store and then I heard that Baskin-Robbins in Okemos provides fun, creative, wonderful cakes. The decorator transformed the polar bear cake into a cat - and as you can see, she captured my request perfectly. Thank you so much (and this employee should be in charge of cake decorations for the entire company!)

  July 02 · Susan Froetschel

• Why advertise a flavor on your website if you won’t be serving it? I only go to baskin robins when they are serving moms making cookies because I personally feel like it’s overpriced but I’ll splurge for a unique flavor that I love. Saw on the website that they finally had it so me and my kiddos drove over and when we got there they didn’t have it. Heard one girl tell the other girl that it was in the back but (I didn’t hear the rest) left and took the kids to QD which ended up being better because they were having a buy one get one free. Just don’t advertise something you’re not actually putting out. Drove that way for nothing.

  March 02 · Gloria S

• Waffle cone was stale and chewy. Most of the flavors had nuts or coffee. Disappointed

  May 25 · Accolyte

• Visited Baskin Robbins for the birthday offer, and the service was outstanding! The one-scoop portion was huge, and the ice cream was delightful. I plan to return for more. The only downside was the limited seating inside; it would be great if they could improve that aspect. Nevertheless, a fantastic ice cream experience worth revisiting!

  December 03 · Julia Han

• Love the ice here. Many flavors, a few toppings for kids like gummy bears and M&Ms, sherbet, cones, dishes, and pints in freezer. Premium ice cream!

  June 25 · Kay Thompson

• When she was done SHE SLAMMED my milkshake on the COUNTER!!!!! I usually come to the store once a week, I get ice cream for me and my kids. Tonight I wanted a MILKSHAKE. I went in and there were 2 employees one guy and a girl. The girl was taking care of a couple while I the girl she was young, heavy set, light brown reddish hair. I asked her for samples because there were out of at least 7 buckets of ice cream. She wasn't listening, she answered the phone and took orders, I stood there waiting, the guy gave me samples, then I asked to have a MILKSHAKE. She went and put the ice cream in the blender, left it for a while and went to the back. I had to wave at the guy to come over because no one was helping. I asked to talk to the manager because tonight the service was awful and he should know. I'm disappointed, immature young employees will give the store a bad name. At the very least have a manager supervisor around. When she was done she SLAMMED my milkshake on the counter. SHAME.

  June 18 · Mariella

• Very good ice cream and good service but the places were little bit dirty.

  May 29 · Angel Lara P

• theyre always out of something every time i order....

  June 14 · planetxtra

• There was a dirty, used, inside out glove in my order. Not to mention, the order was messed up 😅 Never order from here!

  June 03 · Morgan Harvey

• Stopped on my way back to work after an AWFUL experience with another BR (Hartland) Both staff I talked to were friendly and happy, it was fast and fresh and made up for my melting ice cream disaster at the other location. I will definitely go out of my way to stop here in the future :)Thanks to the team working 4/24/25 around 12:15 or so!

  April 24 · Stephanie Qualls

• Isn’t Baskin Robbin’s known for 31 flavors? They are literally ALWAYS out of so many flavors. Super disappointing.

  July 13 · Miss L

• Order was not made correctly and the location was out of a lot of flavors. I went through the drive-thru and the customer service specialist taking the order was not very friendly. It was over $16 for a shake and sundae, which was pretty small for a 2-scoop.

  April 04 · Susan R

• HelloOrdered ice cream 2 scoops butter pecan with chopped nuts in a cup. Waited 20 minutes via drive through. They tried to get me to pay twice. Got home and no chopped nuts but what was worse was a long hair in the bottom of the cup. My end of trips to Baskin Robbins.

  March 28 · Lori Brooks

• We were visiting for the air show and wanted an airplane themed cake made for my husband’s birthday. The decorator was so kind, we talked about the order over the phone first and then she designed something for me with a flying theme. She was creative and easy to work with. At pickup, everyone in the store was great too. And of course, the cake was delicious! Thanks to all the team there, and we will be back next year :-)

  July 26 · SailRumPoint

• This place is amazing!!! We ordered a small ice-cream cake with a Spongebob picture on it & Baskin-Robbins did NOT disappoint. Ordering was quick and easy. And not a lot of places will let you pick up custom cakes the next day. We were worried that it wouldn't look right, but it came out perfect!! 🎂Thanks guys!!!

  October 11 · Savannah Yancy

• Our 1st and last time there. Took my granddaughter for her birthday , only 2 ladies working and they would only service the drive thru. Kept telling us it would be awhile and made no effort to take our order. Said we could go through the drive thru if we wanted. Totally unacceptable! Certainly not how I remember Baskin Robbin’s 🥲

  January 18 · Michelle Barrett

• great service here!! really felt welcomed while walking into the store, the gentleman working was super nice and friendly. the ice cream was also good which was a bonus!! definitely recommend this location and store 😆😊

  August 31 · Hannah Schneider

• We always love this store! ❤️ Had a cake made for my husband’s birthday and it was perfect. Everyone there this morning was so wonderful and nice!

  July 06 · alyssa Shaw

• I come to this Dunkin’ almost daily. The coffee is the best! The staff here are the friendliest, especially Jenna. She serves the coffee with a smile and just starts every day out right for me!!! My only complaint is I wish that the almond croissants were served year round. 😉

  June 25 · Amy Hix

• Asked for strawberry ice cream but not sure what it was , was pink but tasted like mint. It also had the consistency of being melted and refrozen, it was goowy. The waffle cone was very stale. Will not be returning.

  May 28 · Gary Brown

• Neither Dunkin OR Baksin Robbin’s will ever get my business again, in any state! We ordered $55 dollars worth of Ice Cream and a Polar Pizza for my child’s celebration, which was ruined because we didn’t receive the polar pizza, we didn’t have enough desert to serve. I spoke to the Regional Supervisor Matthew Besant immediately after receiving only half of my order and a receipt that he confirmed over the phone he marked which reads “Out of Polar Pizza” and “Out of Nuts” which I still have. He proceeds to give me a fake number and tells me to contact him if I cannot reach a resolve it through the apps l I’ve been texting a random number who he led me to believe was his own to no avail. I was not able to recieve a credit from Uber Eats for my missing goods, the system couldn’t understand his handwriting and I have proof of that as well. That wasn’t professional at all and it’s baffling to me that this is the Regional Supervisor, how? He isn’t even capable of solving minor issues with customers, instead he leaves them feeling more dissatisfied than the original cause.

  June 27 · Missy T

• Stood outside and stared at them as they closed the shop earlier on a Saturday night on the holiday weekend. 20 minutes until 10PM.Have no real complaints about the staff just that they closed a half hour early. 😂☹️

  May 24 · Hillarie Higgins

• My sister worked here and I love the atmosphere, love to top tier ice cream

  July 04 · ev eevee

• Had a fantastic experience at the Ottawa Dunkin Donut store today! They put together my order of 3 dozen bagels and 3 dozen donuts with lightening speed! Their team was top notch and so helpful! Thanks to each member working today!! ⭐️⭐️⭐️⭐️⭐️

  May 21 · Yvette Pastirik

• Very disappointed I come here often for ice cream and coffee but tonight I stopped for ice cream bc it’s march 31st 31% off scoops and it’s 7:40 pm the lobby is closed mind you I was just here last week to get ice cream at 8:30 and the lobby was closed so I get in my car and go through the drive through to be told they don’t have ice cream bc they are cleaning their freezer! Ok then I ask for a strawberry banana smoothie and was told they didn’t have strawberries or bananas so I got a refresher and some munchkins when I went to drive to the first window to pay a car cut me off and then got a coffee and a bag and sat there for five minutes talking so I pulled off! Do better Haskins don’t have a promotion then close everything

  March 31 · Carlee Conrad

• Only 12 flavors of ice cream available. This is a shared Duncan Donuts / Baskin Robbins location. Seems that they don't do either well. The parking lot is tiny and traffic is unidirectional. One has to circle the back of the buulding fighting the drive thru traffic to access the parking lot. Was not worth the time it took to get off the interstate.

  November 30 · Jacob Robertson

• The crew this morning was outstanding. Quick and efficent. The only problem was they didn't have chocolate ice cream but at least they had the best flavor World Class Chocolate. We weren't able to leave a tip because they didn't have a tip jar.

  August 06 · Robin Gillis

• This location closes the physical store an hour before closing the drive though (the hours posted here). You can still order ice cream but the menu doesn't give any flavors so you just have to guess flavors until you say one they have. Servers seemed frustrated that we didn't know what we wanted... But options weren't given anywhere. Ice cream was fine.

  August 13 · John Kessler

• Up your game with your packaging if not don’t render your services on food delivery apps. Your ice-cream was far from frozen, it was absolutely all melted and all over in the bag.The strawberry tres-leches that we selected as an option for the banana split, didn’t even taste anywhere close to a tres-leches.Also, why ask what we wanted in the toppings, if you didn’t want to add it anyway ?Highly unprofessional packing, maybe this is why Baskins - Robins is globally down in the dumps. Just running because of your past legacy with no real value any more

  May 12 · A “FC” S

• If you enjoy being skipped over in line then this is the place for you. This elderly gentleman sees a customer's he knows, ignores me and serves the lady behind me. Says he didn't see me in my emergency yellow vest.

  April 05 · Christian Altenbaugh

• Quick service and tasty treats. No public restrooms. Trash outside everywhere needs addressed.

  August 11 · Jason L

• I am a regular at Baskin Robbins. Everyone knows my order by now, I drive 30 mins almost everyday to get me and my kids ice cream. Today we get there at 8:55 (5mins before closing) and they had the door locked! Me and my kids are knocking on the door as they’re not supposed to lock up till 9! The whole time they’re just laughing and whispering to each other, and ignoring us while we’re in the pouring rain. They were so incredibly rude and disrespectful I hope they both get fired!!!

  October 14 · Deidra Jamison

• Love the ice cream & the polar pizzas are delicious for birthdays!!

  May 05 · Kristen Longenbarger

• Yummy 3 scoop strawberry ice cream with whipped (sort of) with a cherry on top. Very nice person at the drive through.

  May 14 · Dara Tressler (Daralynx2)

• The service was great, and the ice cream was awesome.

  March 04 · J Bird

• A decent place (3.5/5). The staff were friendly and polite. Their chocolate was ok. It’s a bit on the dark chocolate side. Not my favorite. Their chocolate chip cookie dough was also ok. The final one was vanilla with berries and cashew nuts. Out of the 3 the last one was my favorite.

  May 24 · Krishna B Kidambi

• This place has went way down hill, went to order icecream with my kids . They asked why so many icecreams. There was 3 total “ then proceeded to huff and say gosh why does every one want icecream today”” uhh ma’am it is a icecream place “

  May 11 · Travis Samsung 10

• It has been years since I've had Baskin- Robbins....it was even better than I remembered. Creamy and loaded with toppings- OH MY DEEELlliiiiccccouuuus!! This is the Mexican Chocolate Brownie. So unique and decadent!! It won't be so long until I have this delightful sweet treat again ♡♡♡ **Pictured with a few bites taken!!

  March 06 · JoHannah Carpenter

• Very dissapointed with this location. Called in the morning to see if they offered a sugar free ice cream. Was told they had a sugar free pineapple/coconut option. Got to the store and was told they were out. Also a few of us got the chocolate peanut butter ice cream and there was no peanut butter in the ice cream. If I could give it less than one star I would.

  May 29 · Julie Mulcahy

• For me this Baskin Robins was great. Decent selection, wonderful ice cream, at an awesome price!Personally I thought the service was good as well. Waffle cone was full and the staff was friendly. We will be back I’m sure.

  August 03 · Matthew Coker

• Stopped in for a bagel and coffee at Dunkin donuts part of the store. The crew working were socializing together laughing and interacting with customers. Not making you feel you interrupted "happy time" to wait on you. Very pleasant and efficient. Thanks

  May 12 · Harper 13

• This is a combined Baskin Robbins/Dunkin. The place is awful and it has been awful for YEARS. I’ve got to the point that if I want Baskin Robbins I will drive to Wixom from Brighton to get it. The place is dirty. Junk sitting everywhere. Counters are dirty. Floor is dirty. All the equipment is dirty. The racks holding donuts were caked in sticky junk. The kids working are sullen. They will leave you standing at the counter for a full five minutes before even acknowledging your presence. Just avoid it.

  June 05 · J Heineman

• Maddening experiences. Double scoop was the size of a single~we've noticed when the container is low, you get less. Today I got zero peanut butter in my double scoop chocolate peanut butter. Only 22 flavors, not the fabled 31. Send you to the donut side to pay but leave your ice cream back where you order. When the hot fudge is low, you get a splurting pump of it. We keep giving them the benefit of the doubt but tonight was my last visit. This location gives the name a bad rap.

  June 20 · Tammy Fahrney

• I ordered a double scoop ice cream cone. Seconds after having it handed to me (not even out of the drive thru parking lot yet) the melting ice cream completely fell off onto my shirt and car upholstery. I picked it up and put it into an empty lunch container I had in my car, and drove back around to the drive through. I requested a refund and when passive aggressively asked why, I stated the ice cream was melting and fell apart all over my car. Before I even got the words fully out of my mouth an employee in the background could be heard through the speaker rudely saying how that’s not their fault. Employee on the speaker stated “We can replace it and put it in a cup but if it’s a warm day and you’re going to be eating ice cream in your car it’s going to melt” I told her it fell apart as soon as they handed it to me but that I would just go on with my day. Not worth arguing with teenagers who clearly don’t give a hoot about their jobs or other people. It’s 70 degrees today not 90, for the record, and the ice cream was passed from a building to an air conditioned car. I now have melted ice cream all over my work clothes and my car upholstery - but since a $6 refund is too much to ask I don’t suppose anyone will care about that part either. Unacceptable, embarrassing “customer service” and if one of those employees was a manager that’s absolutely shameful. I’m a quite pregnant lady who eats a LOT of ice cream and I guess I’ll just stick with DQ right down the street. 🤷‍♀️

  April 24 · Stephanie Qualls

• Hannah did a fantastic job! She helped me with specials FREE Baskin-Robbins Birthday ice cream for my son and her co-worker prepared my summer $2 coffee to perfection! Corporate Headquarters should give Hannah a raise! She was kind, professional, and appears to love her job!! My 1st DD coffee was fantastic.

  August 15 · Clair Cook

• Great ice cream, but you have to be open to serve it!! Hartland location always randomly closed early. Drove 20 minutes one way again to find a hand written sign saying they are closed at 6 pm tonight. Meanwhile Dairy Queen across the street is lined up around the building. I'm sure they will be scratching their heads when they go out of business.. it doesn't take a rocket scientist to figure it out.

  August 24 · Sep lynn

• I've given this place 5 chances since they opened. After tonight, they are now 0 for 5. Every time I go in there the service is incredibly slow and they are always out of something. They've been out of cookies, out of brownies, out of chocolate syrup, and out of milk all on different visits. Tonight I go in there at 9:05 in June. It's still day light!! Kid says "sorry, we're closed". Inconvenient? Maybe, but, that's personal opinion. Bad business? Absolutely! I mean why would you close and ice cream store at 9:00 pm on an 85 degree Saturday night in June?!? There is a happy ending though - went to DQ pretty much right across the street. Quick service, excellent product, and they were not out of anything we ordered. This Baskin Robbins will not get a 6th chance from this Hartland resident.

  June 16 · Eric G.

• They are slow, can’t make some of the drinks right and as far as getting hot fudge ever is ridiculous. Either they don’t have it or when they do it’s cold & hard. They constantly get my order wrong and it’s as simple as stuff on the menu.

  April 14 · Lori

• Staff was very nice and it was clean. The ice cream was good and the scoops were big although there were only 8 flavors to choose from and it was on the soft side. Would return.

  April 13 · Jessica Donovan

• First of all you need people that speak English .. when trying to correct the mistakes of the worker they have no idea what your saying and can’t fix anything because they don’t understand anything .. second they never have fresh donuts . Like why be open if you never have donuts .. not all people wake up at 6 am to get a donut some of us like one at 12 pm and by then they are empty .. when ordering hand packed ice cream and pay more for it they still send you pre packed

  April 05 · Kim White

• First time dealing with this shop and I must say Anna the manager went above and beyond to make my experience 5 stars. She was very helpful and pleasant. You are very lucky to have her as an employee, especially these days. Thank u.

  December 17 · Allison Honeycutt

• I really can’t even give them 1 star, first the girl taking our order needed to hear it 5 times and she still didn’t get it right. The ice cream was frozen burn and the banana split the put in a one scoop cup and she said we fit it all in there but of course you can’t fit a banana split in a one scoop container. We also asked for extra pecans and not one. I am going back to speak to a manager . This was so disappointing and the girl was rude!!!

  December 26 · Sara Slater

• Our baseball team came in this afternoon and the young lady who was alone there did a fabulous job getting all of our orders done in such quick and polite fashion. Impressive! Ice cream was great!

  July 01 · Melissa Kandah

• I was very happy with Izzy who helped my friends and I in the drive thru!! Even though we were having a hard time deciding on what to get and how to pay when they were near close, she still had excellent service! I appreciate all of the workers who were closing alongside Izzy, very enjoyable experience. 30/10 would come again😛

  July 10 · Sophi Nevarez-Padilla

• Me and my wife came here to grab an ice cream after dinner. Between the two of us we could only find one ice cream out of the flavors that we thought sounded good. The poor selection was pretty disappointing. I ordered two scoops so did my wife. In my 48 years on God's Earth. I've never seen a double scoop cone so small. Not only did he not fill the cone to the bottom but the top scoops were pathetically small. I will not be coming back here again.

  April 26 · Luke Strenn

• Friendly and clean. Nice place to sit outside as well. While they don't offer all ice cream flavors there is a really nice selection. The dairy, free cookies and cream is fantastic.

  July 12 · Elizabeth Martinez (Betsy)

• We spent 22$ for 2 2 scoops of ice cream and then had to wait 25+ plus minutes until we went up to ask about our order and they said they didn’t see it. And then while he( glasses, brown hair, semi tall) was making our order they were out of most of the stuff we ordered and then once we got our ice cream we were missing toppings so we went back to fix it and when we asked, he got us the wrong toppings again. And then when told to re fix it a second time he talked to us while he was on his phone. And then he finally gave us the right toppings but he just put them on top of the wrong ones instead of re making it or taking the wrong ones off. Never coming back. Lazy workers.

  July 15 · Julius K

• Called ahead to see if BR had the flavors I was looking for. Katie was super upbeat on the phone. Went above and beyond offering to hold what I was looking for so I could pick up in drive thru later. Absolutely awesome service! Very pleased, you have gained a return customer.

  May 09 · Maria Clark

• Today is July 2. I stopped in and ordered a iced coffee and a double scoop of ice cream and again Huevo con, chocolate, and strawberry. The one lady never there was two ladies in there. Both of them were fantastic. Did a great job had a great smile on both of them and they went out of their way as I was a driver that was delivering at a local Kroger‘s next-door and had to walk up to drive-through because the front doors were closed because it was after their hours I think fully healed they help me and took my order at the window, even though they didn’t have to re-couple of people I think they need a raise.

  July 01 · Rfff Rrrr

• Ordered an ice cream cake a week in advance. Received an e mail the day before I was supposed to pick it up that they couldn’t make it. It was too late for me to order one elsewhere. Damion, the manager doesn’t respond to e mails and the phone is “restricted” so I’m unable to call. I’m still waiting for my refund two weeks later. I don’t recommend this BR and their management stinks.

  December 01 · Rebecca Peterson

• The worst service EVER!! I ordered a shake and they gave me straight milk, I offered to pay extra for more ice cream to remake it and they told me to leave and if I need a manager come back tomorrow for no reason! Rude people

  April 01 · Nayeli Bautista

• May 04 · Tyrell Jenkins Ty

• Everytime we come here the staff isn't helpful and they refuse to refill the ice cream. We asked for 2 flavors and they said they didn't want to open a new box until the morning. So they have the ice cream in the back but don't want to serve their customers because it's inconvenient for them? 2nd time it's happened.. no thanks won't be back

  April 28 · JoeJoe Seesingtons

• The workers were very rude definitely not coming back, I order a Mangonada and the cup was not fill all the way. I also order a ice cream in a cone and the worker broke the cone and still gave it to me that way. Very disappointed

  February 05 · Fernando Velasco

• The best ice cream in the world and also the worst customer service in the world. These people have NO personality at all. It's like they're not even happy that you came in to their empty store to buy ice cream. This visit was no fluke it's all the time from all employees . B.R. should do a better job vetting their franchisee's. Can I have my expensive ice cream with a smile. Damn!

  December 23 · janiece williams

• It’s happened to me twice. Manager was very rude. Probably management should look into this. He gives wicked smile after giving rude answers. Never going to this shop again. Ice cream is good. There are other Baskin Robbins here in canton. Highly not recommended this place.

  August 28 · Shyam Kumar Sureddy

• Ice cream tasted fine and was reasonably priced. I've had way better ice cream elsewhere, but at the price point it was hard to complain.The staff were unable to answer the most basic questions about their own menu. We ended up having to Google the Baskin Robbins website to find out what the difference between their float and their freezes were because when we asked the staff the response was "Uhh... What? Oh. I don't know if we do those." They did do them, they just had no clue.

  January 24 · Mike Anthony (MegabitMoose)

• Multiple hair strands found in the cake I ordered online. Absolutely gross.

  October 04 · Megan MacKenzie

• I called this place 5 times to know if they had the specific ice cream my gf wanted before I left the house. I get there and pull up as I call them again just to make sure their phone works and while I'm walking in I see the employee just chilling on his phone. And they also didn't have what I came there for. Waste of gas for no reason when all they had to do was answer the phone.

  February 10 · Austin Mesic

• The staff could barley understand English, which is fine but can be annoying. We then purchase 5 different ice cream options. My daughter who's 5 even said there something wrong with the ice-cream it doesn't taste good. I then ordered a milkshake. Which was literally just milk, there was almost no ice-cream. It wasn't a shake at all just a flavor milk. Which was not what I was praying for. The donuts tasted old unfortunately as well. I don't think I'll be going back. We had 7 people with us and only 2 people thought this place was just okay, but they also said we would rather go to dg down the road.

  May 23 · Kayla Barton

• We have gave this place 3 chances and will never go back. Every time there is something. Today we waited 10 minutes at the menu. The lady in front if us only ordered a kids scoop. We tried to order cookie dough which is a popular flavor but was rudely told they don't sell it. The other times they were more expensive then other Baskin Robin's and smaller portion. I live close but I'll drive further away to get my Baskin Robin's. The owner should just pack up shop now cause flat rock is a small town that is not going to put up with lazy workers and price gouging. Especially since people talk. I know a lot that won't be going back.

  June 16 · Alicia Bell

• This place is never open during their posted hours. I’ve visited a few times, the door says open till 11 yet Google says open till 10. The times I’ve visited were well before 10. The drive-thru signs and lights still on, store lights still on. We sat at the speaker for 5 mins with no response but employees with their headsets still on were behind the window. Front door closed. Either the employees don’t feel like working or the manager/owner needs to update their posted business hours. Hard to give an accurate review when you can’t even order food.

  June 01 · T

• Really good ice cream, the Spicy & Spooky flavour was certainly different, first time I've had an ice cream that's made my nose run! Shame they weren't able to do a banana split so I had to have a tub instead.Not sure if they usually offer tasters of the flavours, but they were adamant I taste the spicy flavour before giving me a scoop. I guess they might have had people complain as it's a unique flavour.

  October 25 · Simon White

• I really wanted my kids to be able to taste a couple different flavors before selecting one they wanted, just like when I was little. Apparently, they do not offer samples anymore. The kids didn't seem to mind but I was very disappointed. My oldest selected snickers because she knew she would be happy with it. For me, the whole point was for them to try something new, and only my youngest was brave enough to do so without a sample

  April 27 · Ima search

• Ordered banana split didnt have the right ingredients whipped cream and strawberries were spoiled paid for hot fudge on other ice-cream barely got a spoonful and ice-cream tasted weird, the staff was not friendly and made us wait to do other orders instead of finishing ours

  July 15 · Caroline Foster

• Ordered a custom ice cream cake for my daughters birthday. Long story short, I was told that they forgot to place the order with the cake decorator so the cake wasn't available. I was told I could purchase a "generic" cake from the freezer. No discount even offered. The person at the counter didn't seem to care that my daughter's party was ruined. Two people in line behind me said the same thing happened to them. On my way home to the party I ended up purchasing a cake from another company at last minute as I didn't want to give them the business. I called corporate to complain and received a call back saying they were sorry along with a litany of excuses. I'll never use them again.

  August 16 · Keith B

• $12 for two little scoops of ice cream and the smallest sunday I have ever seen. Couldn't understand the guy on the mic and he couldn't understand me. Never again.

  July 26 · M Clark

• Heaven for ice cream lovers. My son went to the dentist yesterday so for 2 days he can't chew anything. We went here today to get him a shake and the girl who works here was really patient with us, she recommended ice cream and made him a delishious shake.

  June 28 · peisli

• Went with my husband as I made him go with me to get ice cream. We order at the window, pull up. They hand. Him his ice cream and then tell me they don’t have either of two flavors I ordered because it’s too frozen…but that’s why I’m here. They didn’t have one or the other. It was chocolate and gold medal ribbon. I thought you’d keep them readily available considering their popularity? Maybe I don’t know. Needless to say my husband who didn’t want to go got ice cream and I got nothin. I won’t go again…

  September 02 · Devin Paquette

• I will never come here again. I ordered a cake online and called the location night before pickup to check on the cake and see if it was ready early. The guy on the phone told me yes and I can come get it. When I arrived nobody knew what I was talking about and hardly felt like they knew what my order was. They assured me that I can come by tomorrow to pick it up. Well, I just went inside to pick up my order at the time that my email told me to and I am unsurprised to find out that nobody knows what I'm talking about again. Two workers went to the back of the store to figure it out. They walked back to the front, completely ignoring me which I found incredibly rude, and check their cake freezer which indicates to me that there's a problem. I ask them if I can have a refund. They say they made my cake for me but it's a bigger size than I ordered. Great. I asked if I could have that instead, or get a refund. The two workers, one of which is on the phone with somebody I'm assuming is instructing them on how to fix their screw up, went to the back of the store again and told me that they just had to write "Happy Birthday" on it. I'm waiting around and I'm getting close to asking for a refund again when they finally bring me a cake that is nothing like what I ordered and nothing like what they said they were going to give me instead. They clearly took a pre-made cake and wrote "Happy Birthday". If that is what I wanted to pay for then I would have never bothered making a custom cake order. Do better.

  June 23 · Lauren M

• Zero stars for this cheap place that never wants serve ice cream when there open the Indian man barely speak clearly & lies so doesn't have serve customers. Need management there n train poor employee workmanship. Went white castle much better serviceOn other notes they got mango ice cream 🤣

  March 04 · Jud Peters

• Ice Cream was perfect. Butter Pecan iced coffee was made to perfection. We went through the drive through and employees got our order correct and quick. We were greeted with a smile customer service was top notch.

  June 01 · Jason Brown

• Workers are great, and work their hardest even when busy. Waffle Cones are also made daily, almost always have what kind of ice cream I have. Great place to go although it can be a little busy with it attached to dunkin. However workers seem to work there hardest to get you help asap!

  May 09 · annabelle hilgendorf

• Ordered a small 5 dollar milkshake and it literally came out as milk. I could've waited until my milkshake was melted to drink it like that. Kind of disappointed

  April 16 · Andrea Woofter

• have ordered two cones there, and they never fill the actual cone. just put barely a full scoop on top and charge full price. plus the cones were both stale. they were out of waffle cones/cups so i had to get a cake cone. they also don't blend their milkshakes fully. there was a big chunk of solid ice cream in the middle. two stars because the staff was friendly

  May 09 · Elizabeth Czosnek

• $4 for a kiddie sized cone, and very slow service. Should have gone to Culver's next door or 3 Maria's ice cream downtown.

  July 02 · David Wood

• We enjoyed some ice cream here while we were in town. Thought it was very good, although a little overpriced for what we received.

  August 01 · Professor Quinn

• I absolutely love Baskin-Robbins! Their variety of ice cream flavors is unmatched—there’s truly something for everyone. From classics like Mint Chocolate Chip and Jamoca Almond Fudge to creative seasonal flavors, each scoop feels like a treat.Highly recommend trying their flavor of the month—it never disappoints!

  July 21 · Tungalag_ 106

• My custom cake of all the Toy Story characters was the perfect thing for my son’s birthday it was so cute and tasted even better I will definitely be coming back here for my sons next birthday thank you!

  June 03 · Scott Carlos

• Yum! Best ice cream with the beat prices!!! So many flavors to choose from and so many fun combos. Also can get a whole cake!!!! Even a rewards system!!! Can beat that!!

  June 12 · Samantha Templin

• Very clean and attractive! I have been here and I wanna try their ice cream for so long time and finally I tried it. It was so delicious!

  March 12 · Xue Er

• The environment here is so clean and the vibe is so good. I come here because I really love their ice cream!

  March 12 · Kenny L

• I have to say coming here to a chain ice cream shop and a popular tourist location I wasn’t expecting much but from the moment I walked into this Baskin-Robbins location I was created with a warm welcoming smile and many greetings from the staff and employees there they gave me many samples of different ice cream so I could find my perfect flavor after I got it I was astonished with the taste the way the ice cream melted on your tongue and the rich flavors I highly recommend getting the chocolate mousse royale as it was my favorite I will definitely be coming back Again!

  July 22 · Maggie Kemblowski

• The staff here are amazing! They have plenty of workers and they are all happy and seem to enjoy their work.The bathrooms were very clean.Most importantly, the ice cream was delicious.We weren't sure about going there for ice cream, but we're very glad with our decision and will return I'm sure.

  June 22 · Scott Sitron

• Good vibes and good service, Chompu and Jeda is the the best cashier at this time and nice manager

  June 09 · Piyaphong Jitsanguan

• It’s so yummy and their staff here are friendly.

  June 10 · AJ

• The drinks are tasty! The employees are friendly! Such a nice environment!

  May 22 · Kimberly O. Manginlaud

• Absolutely in LOVE with this Baskin. They make their CappiBlast by hand daily for us and so personable. The employees rock at this location!

  April 23 · Heather Miracle

• Took nearly 10 minutes just to be helped and then a while of watching the obviously new employee struggle to put the lid on the blender while her coworker just ignored everything around her. After that when I finally got my shake, it was practically milk. $7 for a watered down shake that took 15 minutes to get when I was the only customer in line.They really need to teach their employees better when it comes to training new employees. 😒

  July 08 · Kat Smith

• I stopped in at Baskin-Robbins and was lucky enough to be served by Laura, who scooped me a Pink Bubblegum with a smile that could brighten anyone’s day. Not only was the ice cream perfect, but Laura was outstanding—friendly, attentive, and genuinely enthusiastic about her job. She handled the line with ease, kept the space clean and welcoming, and made every customer feel important. You can tell she takes pride in what she does, and it shows. If you’re looking for great service with your scoop, ask for Laura—you won’t be disappointed!

  June 02 · Damian Selig

• They have very kind workers and the ice cream tastes good

  May 17 · Isaiah Ring

• Great ice cream! You can play board games while you eta ice cream

  July 05 · Kurt Vogel

• Had cheeseburgers and onion ringsThey burgers were really good and bigVery friendly

  June 09 · Dana Tanner

• Food truck ice cream stand, resonably priced, super quick service for the amount of people we had, great ice cream, shakes and sundaes! Would recommend if you're looking for a treat in the area!

  July 13 · Sarah Tuttle

• Great service and everything tasted amazing!! You have to try them out you won’t be disappointed. This is our new favorite spot 🙂

  May 10 · Madison Bratton

• Such a fun little ice cream truck. We came on a Friday evening and there was a small like but it went quickly. The staff is super friendly. The portion sizes were generous with very reasonable prices. And the ice cream was fantastic. We tried the birthday cake and a root beer float and they were very good. There are 3 picnic tables outside and space for parking right by the ice cream truck. It's near the entrance to the Lost Oaks Campground. Lots of flags and signs out front. You can't miss it! We will definitely be stopping by again when we're in the area!

  July 25 · Katie Fiola Jones

• Great portions for a great price.

  July 25 · R W

• I've been here before, years ago and the prices versus portions is about the same. Very consistent and pretty fair for the service they provide. I love the Black Raspberry & Pomegranate Sorbet. With a bit of Hershey drizzle over the top, it's absolutely perfect! What I had years ago was also great quality and one of the most memorable ice cream experiences I've ever had.

  July 16 · Artianna

• The ice cream was decent. We got small sundaes. If I came back, I would order the hand dipped ice cream. You cannot read prices on the menu, which is very frustrating. Personally, I think the sundaes are overpriced for their quality but everything is getting expensive these days. Sadly disappointed after hearing such good things.

  July 12 · Katie Coombs

• The new owners are catching a lot of hate in these reviews but I don’t see it… prices are still good, and selection is still outstanding. There’s still soft serve (including a rotation of bonus flavors), great hand dip options, plus shakes and sundaes and such. We’ve been loyal patrons for years, and we still are.

  June 04 · Rachel F-S

• I have been to many ice cream parlors all over Michigan. This takes the cake as the absolute worst. I ordered a medium twist in a cup with extra hot fudge and caramel. When I walked away from the window, I heard the cashier repeat my order to the girl making it without the "extra." When they handed me my order, I thought there had been a mistake. It was the smallest medium I had ever seen. Whatever mess was in the cup looked like dog puke. The ice cream tasted watery and the sauces were terrible. I took a few bites and threw the rest away. I am usually a sucker for soft-serve, so the fact that I couldn't even finish it is saying a lot. Additionally, my husband said his slush barely had any flavor and my son said his hard pack had ice in it. My son threw his ice cream away too. It was my son's birthday, so it was supposed to be a fun special treat. What a disappointment.

  July 29 · Elizabeth Lowrey

• They have prices small med large and family. Got 3 Sundays was informed mediums are their large 25.00 for 3 med Sundays, banana splits are put in a cup. What a disappointment... not the place I remember could of went to dairy queen cheaper and got a banana split made the right way. Wont be back.

  June 12 · Glenda Baker

• The staff was friendly and the atmosphere is comfortable. Nice place to sit and have ice cream or coffee and shop for unique items.

  December 11 · RC

• Absolutely love this place! If you're looking for a nice lil trip to the cozy country in a truly classic setting, then this is a great spot . Great prices and a ton of cool knick-knacks and stuff too!

  August 10 · Jeff P (Jpow710)

• Beautiful gift shop/dining area hand dipped ice cream 🍨🍦and fresh baked cookies

  June 03 · LONER STONR

• Their ice cream is very good, and they have plenty of variety!

  November 24 · Canada

• A nice little store

  June 03 · Robert Winters

• I love this place. They have the greatest ice cream in the area. I hate to give it a great review because they will probably be out of my favorite flavors

  July 04 · Deb Braley

• Amazing ice cream, service, and people. A great selection of flavors. When I get a chance I’m definitely going back for seconds

  June 24 · Damn it Bobby

• Good selection, friendly service, generous portion, and most importantly great ice cream! We tried Mama's camel hump and Mama's English toffee and they are both very good. Camel hump is vanilla based with peanut butter and cookie dough, highly recommend! There are a few benches inside and tables outside to enjoy the treats.

  July 20 · Tiffany Chan

• I've been coming here for years and just love it. The handmade ice cream is always amazing.

  June 28 · Katrina Zander

• My mom grew up going to Mama Lupo’s and raved about it to my brother and I so we went on 4th of July with his two daughters. Fantastic experience for everyone, highly recommended!!! 🍦

  July 05 · Landon Shores

• Fast. Friendly! Good selection and good prices!

  June 28 · Derek Nadolney

• I love going here when i have free time, the people who Server are extremely friendly and nice. And the options they Server is awesome! I reccommend!

  August 23 · Älexis Hästedt

• Service was great up until the owner refused to be understanding of a miscommunication on the bill, disappointed as we did enjoy our time there.

  July 18 · Kaitlyn Ill

• I had a great experience and their ice cream is great! Good customer service and hours aren't to bad either.

  August 08 · Serary Abalrose

• Good place good service 10/10 would eat ice cream there again

  August 07 · yuri 88

• I love going to the banana boat. I have been going here for more than ten years. They give you plenty of ice cream that will fill you up. This is a large.

  April 19 · Anita Riley

• Way too expensive for the amount of ice cream we get I was very disappointed. I ended up not ordering anything. I went next-door and got some eggrolls. My friend paid $10 for Sunday and he was disappointed. He used to love this place. That was our last visit.

  July 22 · Chris St Onge

• I am very upset with Banana boat on Corruna Rd in Flint Michigan. They really let me down I ordered a strawberry sundae. They gave me three slivers of strawberries and all juice I could’ve got just the ice cream cone and then I don’t have a phone number where you can call them back I was riding with someone else I threw it out I want them to know. I probably will never buy another ice cream sundae there again in my life. It’s terrible want you spend your money on something and it’s not what you thought it would be. I waited a whole week to go there to get a strawberry sundae if I just wanted a plain vanilla ice cream I could’ve got that instead of a strawberry sundae cause that was not a sundae that was ice cream with strawberry juice over it.and three sliver of strawberries.I’m very disappointed

  April 24 · Yuvonne Williams

• I can think of 10 other places I will go and should have gone. Lesson learned don't get hand dipped on opening. I swear I got freezer burnt ice cream from last year...I only went because they came up when searching espresso ice cream and this place came up. I know the area and lived close as we waited in line watching flints finest turds out running the streets. After a short wait in line being entertained by some teens power hitting 3 vapes at a time. Like we all do...We placed are order one medium coffee crap ice cream.i didn't find it till the last minute and it took the gamble and a chocolate cherry parfait both hand dipped. Both slightly freezer burnt....the topping kept us wondering till we where almost home and I knew it was not right and my poor girl said the same thing but was not gonna complain and we both tossed that crap in the trash! If you goto any questionable ice cream spots skip the hand dipped and go soft serve. We won't be getting on that boat again.

  May 09 · Randy Kruse

• This was my first time here and omg the best ice cream I’ve had in a while. Fast friendly service. I got the small peanut butter sundae and it could feed 2-3 people for only $5. They have a lot to choose from and I will for sure be back!

  April 24 · Krystal Weber

• Great service, prices and treats!! Jamie (hope I’m spelling that right) and Kim were so kind, accommodating and FUN. They had us laughin and trying different samples. Ended up walking out with a blueberry lemon cake shake that was delicious. Jamie was down to mix up anything from different ice creams together to cakes and ice cream. Cupcakes, wonderful as well 🧁👌🏽🤌🏽 She makes the cupcakes and cakes herself which are truly beautiful AND delicious. She had a chocolate cake that looked delectable. Blueberry lemon cake we tried was delicious and a beautiful cake as well. Strawberry cake with pink frosting topped with strawberries. A variety of different cakes that were unique and beautiful. Thank you ladies for brightening our day and some yummy treats!!🍦🎂🍰🧁💖

  June 23 · Charlie Amy

• Great ice cream! It's so great having something so close! Celebrating the end of school wouldn't be complete without our trip to The Scoop!

  July 03 · Abigail Derby

• My family's favorite local ice cream spot! Always a happy helpful greeting. Affordable and above all absolutely delicious!

  September 13 · Kiara “Keyz”

• Awesome service and the ice cream was delicious ! The waffle cones were fresh and the smell of them when you walked into the building made you want to order one !

  March 03 · Boogity Boogity

• Says they are open at 2. We walk up with our kids at 2:40 and the door was open so we walk in and the lights are off and they are cleaning. And tell us they aren’t open. As soon as we walked back to our car they turned the open sign on. Idk if they just didn’t want our business or what but we definitely won’t be going back. Too bad cus it seemed like a cute place

  June 29 · Chelsi Green

• AND . .NOW FOR SALE It's a municipal golf course, leased by a person with experience in food and mostly bar operations. Serves very simple burgers and drinks.

  May 03 · Lorelei DuBois

• Love their ice cream! It was delicious, I love the owner she is sweet, and she has always made the experience seem personal. Their sizes are impressive, as I feel they are known for. With the economy they are worth the spurge.

  July 17 · Cat Charming

• There are great options for both hot food and desserts. Asked to have a special order made, and they were quick to respond and produce. Great prices for the quantity you receive. Very pleasant staff. Remind you, this was my first visit here ever, and when I come to marion, ohio, I will definitely visit Fred's before I leave. 5+ stars.

  July 12 · Charles sluss

• Haven't been here in a few years because rumor had it they weren't that great like they use to. But I'm very pleased with the outcome. My husband I got 2 medium cones and they were huge! Price was cheap, I don't remember what the husband said it was. There was a long line for the drive thru but that happens when your product is delicious and worth it. They do have a walk up window as well, along with tables and seating outside to enjoy your choice of deliciousness. Highly recommend it!

  June 19 · Tiffany Canterbury

• Best ice cream in town, hands down!! I’d recommend this than anything else in town!!! It’s been me and my family’s favorite ice cream shop since I was a little kid🫶🏻

  July 15 · Jamie Napper

• The chocolate ice-cream is like frozen flavored water and that's why it melts so fast and the ice-cream falls of of the cone and if it doesn't then it just soaks the cone, and stope mixing the sprinkles with the crunch coat that is just nasty sorry but not sorry never again

  May 31 · Pookie Shmokie

• This quaint ice cream shop is situated in downtown Marysville, offering a charming and welcoming atmosphere amidst the beautiful surroundings. The establishment offers an array of rolled ice creams, generously topped and visually appealing. The indoor seating area is small and cozy but the rolled ice cream packs a delightful taste. Additional options are available, including small crafts and drinks. During our visit, an employee was interrupted by an owner while preparing our rolled ice cream, receiving abrupt directions regarding the open sign. This minor incident did not deter the six patrons who entered to enjoy the establishment, but rather left a negative impression due to the owner's manner of speaking to the employee in front of customers. Josh demonstrated exceptional friendliness and helpfulness, and no employee deserves to be spoken to in such a manner over a simple sign.

  April 30 · Keenan

• The worst açaí bowl I’ve ever eaten, It tasted like nothing. I haven’t tried other things here but I don’t recommend açai.

  June 16 · Aranzazu Rodriguez

• Not only was the ice cream, delicious, but the two young ladies behind the counter were so nice to us and our children. They answered our kid's endless questions and explained how they made the ice cream to him. I wish I had gotten their names because they were so kind.

  June 03 · Sarah Crickard

• Highly do not recommend if you wanna enjoy ice cream with the family because if friends walk in you’ll get half your order & skipped. I’m happily drive else where. Not the first time and I’m sure it’s not gonna be the last if we continue to waist our time going here as a family.

  May 13 · Shian Locklear

• I have never seen ice cream made this way; Amazing!!!!!!!!!!!!!!!!!! She showed me the process and explained the physics.... No joke. (Super cold metal, ect.)I'm not going to tell you her recipe..... I went with some friends and a fantastic experience.... Thanks Rollies!

  June 08 · Mike Conley

• Cute place! I love that they have unique stuff to try.Lots of picnic tables. Clear menus on the building with photos.They make their hard dipped ice cream in house so I got the bubble gum flavored it was very delicious! I had them add bananasGreat service and plenty of parking!

  June 25 · Rebecca

• New resident to Plain City and just tried Dulce Vida. Their version of the DQ blizzard is called a tornado. And the cookie dough one with chocolate ice cream and chocolate syrup was the best I’ve ever had. We are heading back now!

  June 18 · Ray

• Great service if ur driving through I highly recommend stopping by🙃🥞🔥🤯💪🌹🙏💚

  July 05 · Eric Copley

• We had milkshakes - hard to pick because there are so many options. Was really delicious. You can tell the ingredients are good quality and simple. Fresh fruits was blended into my strawberry banana milkshake. I will go back to try a lot of the other offerings as well. Courteous, very clean and such a nice outdoor sitting area. Ample and under lovely shade trees.

  September 14 · Amber Baumgartner

• Ice cream was very delicious. Better than most that I have tried. The food is mediocre though. Hit or miss, plan on going back to try it again to get a second opinion. The wings felt dry and over cooked. The fries felt undercooked. Milkshake was a jaw dropper though. Their ice cream is the reason I rated it so highly. I recommend the ice cream for sure.The location was not terrible. Parking is hit or miss, depends on the day, time, and season.

  July 24 · Harry Shenanigans

• Good ice-cream and it’s cheaper than other places.

  May 29 · CJ Lilac

• June 19 · Lucas Alexander

• May 28 · Cameron Flowers

• It’s the wonderful place on earth. It’s so nice with the diamondback splashdown in the back

  July 21 · Donovan Schrichten

• Sucks

  September 03 · Jonnie Wittman

• April 27 · Preston Shamo

• Usually, it's a short line for ice cream. Their Xtreme Shake is rich but great to share if you're with someone.

  June 08 · B SNOW

• $17 for one cone

  July 22 · Jonathan Schultz

• Our family has enjoyed several of the handmade flavor creations! Mummy Mint chocolate chip (without any color dyes), cookies and scream (plenty of cookie pieces) and cursed chocolate all with quality ingredients.Also love the unique flavors like Ube! Always prompt responses after ordering, delivered quickly with careful consideration to keeping it fresh in a cooler. Looking forward to ordering more!

  June 07 · Venessa

• Fantastic ice cream!! Wonderful flavors plus they are all natural!!! I recommend giving them a try!!

  April 22 · Brian Rudd

• Ordered special-chocolate with cookie dough and oreo's. Rich but so good! Love the smoothness of it! Hard not to eat it all at once! Will be ordering more again soon. We love being able to personalize the label for gifts!

  June 07 · Vicki D

• Delicious ice cream hand delivered to my home with great service. A gem in the area that everyone should try.

  January 02 · Jaree Naqvi

• I was so obsessed with the Creepy Chocolate, that I actually had to force myself to put it away and not eat it all in one sitting. It was so delicious! I cannot wait to order more!

  June 27 · KayDrew & You

• Every time I go I am pleasantly surprised by how kind the workers are. Great job! Love that they have doggie options. Ice cream is very good and at reasonable prices.

  June 03 · Elizabeth “ElyZ” Zamudio Valencia

• Never had the opportunity to even try the ice cream because the employee(s) working never bothered to even acknowledge that we were there. Sadly, we won't be back.

  June 03 · Jessica Burton

• Stopped really quick to get an ice cream and the guy working there (Jai) suggested an amazing ice cream and he made it really good. I would totally go again to this place.

  May 11 · Dhruv Malik

• NIce little shop right within walking distance from our home. I see its for sale I hope it keeps on with the name.

  August 15 · A K

• Got to the place and they were closed. Called and just ring until it went to voicemail. Wouldn’t suggest even wasting your time. Never seems like there open.

  July 08 · Samantha Lawson

• we walk over from our shop babydolls tattoos, for a little stroll and ice cream. they always got good flavors. We usually being cash.

  February 07 · Gabrielle Soucie

• Great ice cream awesome service

  May 31 · Craig Miller

• Been going to this ice cream shoppe since I was a little, now 30, always great service and ice cream and treats, highly recommend, especially if you have kids

  July 22 · James

• Only reason I'm giving three stars is because they have stickers showing they accept cards but are a cash only business.

  September 24 · steve sprankle

• After spending a busy day at the park we can't resist but stopping at Maggie's Sweet Shop It's always a pleasure when we visit thereI recommend it

  July 09 · red bloodied American

• 5 stars across the board!Here are my 5 stars....Number 1 is the employee's attitudes. They get a 5. I've visited this location for the first time about 6 weeks ago. I've been back 2 more times since. Service is great!Speedy. That gets a 5. Order wait is greatFinally, products. I mainly order Blizzards and Sundaes. Each time they've done more than expected. Prices are a 5 too. Well done, keep help the good work. Will be back.

  December 02 · Mark

• We went through the drive through. Staff was friendly and we moved quickly through the line. The only thing that would have made it better is if they had mixed the Blizzard a bit more before serving it. Otherwise, exactly what you would expect from Dairy Queen.

  May 02 · Marci Holmes

• Wife & I yesterday after 8:15 pm ordered 2 strawberry shakes. What we got was 2 strawberry milks. Toral $7.40. Been coming here for years. That might change. Don't skimp on loyal customers!!

  July 10 · Jim Ziemba

• Got to love a dairy queen open all year long. This location made the biggest peanut buster parfait I have ever had. Excellent soft serve , fudge & peanuts . Totally awesome⭐⭐⭐⭐⭐

  October 18 · Talyala Jones (Tally)

• My blizzard was good but my mom's bananas in her banana split was too ripe and we're greyish looking. They had no problem with the return and made her a fresh one. I'm sure they knew that her fruit was bad in the first place but nice try

  June 01 · Netta davine

• I just want to say how awesome the owner was with my kids right before close he was very accommodating to their picky ice cream request definitely worth checking out this is our second time my daughter got a brain freeze while I was taking pics because it was so good she eat it too quick 😋

  September 07 · Ashley queen

• Let me start by saying that the 4 stars is mostly for the ice cream. The ice cream has a really good flavor and their banana split toppings were great. We have been back a couple of times already because we find the ice cream is a much better flavor and consistency than what Dairy Queen is making nowadays with their "frozen treats" that are technically not ice cream.I have to knock down this place for their coffee though, it was really not great. My mocha tasted like it was 95% milk and barely resembled coffee. The espresso milkshake is very sweet, kind of reminded us of a sweeter jamocha shake from Arby's. While it was tasty, it wasn't the *espresso* pick me up we were looking for. Being that they are often advertising their coffee, we thought we might have found a new coffee stop, but we'll definitely keep coming for the ice cream instead.

  September 10 · James Soliman

• Great ice cream at afforable prices!! I would recommend the Raspberry Truffle tornado!! They also offer a "pup cone" for dogs, which is awesome!!

  August 24 · Krissy Cx

• Last time ever coming here dropped my shake right in front of me and then asked if I wanted it remade on top of the fact that I ordered two ice cream cones got one and a cup and there was no ice cream inside the cones at all just one little scoop on the top of the cone

  May 31 · Eric Cline

• Me and my whole family including my 1 yeast old sis and my 1 year old bro went there yesterday and we all had very good ice-cream

  June 27 · Maple Drive

• The ice cream itself is delicious and at a steal at $4 for a regular (four scoops). The staff is extremely friendly and makes the experience altogether wonderful. This place is worth another trip.

  May 11 · Anna Choi

• A great selection of ice cream shoppe flavours in a little shop with parking around.

  June 27 · thisis hybrid

• The food an atmosphere were awesome but the BEST part of my experience was the gentleman behind the counter Marcus! He was so welcoming and accommodating to myself and my friends! There were 20 of us! He served us with a smile and had such a sense of urgency it was refreshing! He even took some pictures of our group for us too! I will be back and I'm sure a lot of my friends will be too whenever we hit town again. Give this man a raise!!!!

  August 24 · CECE COMBZ

• Super cute atmosphere and great icecream! A good number or regular and sugar-free options, plus the seasonal pumpkin and the banana cream pie are to die for! Marcus was our customer service member and he was so sweet! Even helped us by taking a group picture. Your service is appreciated!!!! ♡

  August 24 · Shaunna Corgiat

• It never disappoints!!!Always new flavors and the girl behind the counter was a rock star ⭐️

  April 26 · Maqui Heeren

• If you go to a Brewers game, be sure to get this Gelato! Delicious flavors that make for a great treat on a hot summer day!

  July 13 · Dan Brunmeier

• This dude knows gelato. Some people think they make good gelato. And then there is Baron G. It’s as if the dairy gods appointed him to be their representative to us humans. Thank you baron for your tasty treats.

  May 08 · Evan Waldt

• We are proud to retail Baron's Gelato in our 2 "Le Macaron | Brookfield & Wauwatosa" stores in WI. Best gelato on the place which is recognized by our customers.

  March 01 · Philippe Guyony

• This is not a place where you can get Gelato in Sheboygan lolI think it's a retailer that ships out

  April 12 · KeKe Grosskreutz

• We took a gelato making class and had an amazing time. The vibe was casual but learned so much and came home with three different flavors of gelato. The limited class size (three 'couples') and Baron's wide experience made it a really interesting evening.

  February 14 · Amanda “Grifdog” Jenkins

• We had an amazing experience! I tried the Freight Train Wizards flavor, and it was absolutely delicious! We also ordered a pup cup for my dog, and it was the cutest thing! My dog loved every bite, especially the peanut butter on her ice cream and cookie. Highly recommend this place for both humans and pups! 😃

  March 30 · Joyce Sousa

• Loved it.Love the whole vibe, cash only, one little window to order and get your food.If you’re claustrophobic or don’t like being close to people have someone else order while you save a table.Your items come out fast, I want to try their hot food.We got wizards (like a blizzard kind of)MIL got a freight train which was vanilla ice cream and 8 different chocolate candies.She was kinda bummed because the candies weren’t mixed it but all sitting at the bottom so it was an awkward eat, but still good!I got the mud pie which I should have known was going to be so chocolaty lol but it was good.They also have lemon flavored ice cream and saw multiple people get a strawberry lemon swirl.Definitely an experience visiting here!

  July 21 · M D

• Don’t come here unless you have >20 minutes to stand in line and another >20 minutes to get your ice cream. They forgot my order. Ice cream itself is good- cash only.

  July 02 · Aanan Kashyap

• Normally you have to be extremely awesome to get 5 stars. This is one of those places. The staff typically seem to be young but are also learning about customer relations and do very well at explaining their products. Who ever trained them did great.I live within a short walk to the store so it's great for a quick treat or snack. I guess my only real issue is I don't carry cash on me (too many beggars) and it would be great to use my card there. But it's kinda their schtick there. So I respect that.They make a mean loose burger and their cheese fries are epic

  June 03 · Michael Buchanan

• Seems pricey but everything is these says. We have to go there at least a few times each summer. Get the coney dog with onions, relish, and mustard. Loose meat sandwich is good. Their fries are always good and fresh. For the Wizard (same as DQ Blizzard) it's most cost effective to get the largest one!

  July 12 · B Pribble

• What a great place. The ice cream is amazing. I highly recommend a Mississippi Ripple (their take on a DQ Blizzard, but MUCH better!) Owner was very kind & helpful. Nice little gift shop too.

  June 04 · L L

• Super cute place. And who doesn’t love ice cream. ❤️

  June 29 · Marianne Surma

• Sweet Boutique is a great place to find those special sweets and numerous amount of ice cream flavors. Neat place to take your grandkids! (And yourself!)

  July 20 · Phyllis Blech

• amazing ice cream! love the store going back there today with my firends 10/10 experiance

  November 24 · Nora Fondell

• Very nice place great ice cream also has candy. Also did you remove the blue goo flavor?

  July 10 · chronosbutter

• When driving into parking lot, my first impression is that the building looks old and is in rough shape. The list of ice cream on the outside also is in rough shape. Never seen an ice cream place with such a lousy looking display of choices. My malt shake clearly had no malt in it. The young lady's at the counter were very nice and helpful.

  June 03 · L B

• Great service! July 4th weekend!Extremely warm out and the girls where busy!!Didn't have to wait any longer than a few minutes. Definitely will be back!

  July 05 · Brad Hellowell

• Yummy... paid an extra 1$ for curddled whipped cream and a warm cherry on my hot fudge Sunday.

  July 15 · Zoe Clouthier

• Very good ice cream with solid service. The large fallen tree trunks with flowers planted in them out front and on the west gave a real up north feel...lol. Surprised more people weren't here on a beautiful Friday evening. We enjoyed and will be back next time we're in Houghton Lake.

  June 20 · Ray Terwilliger

• What a change from last year good ice cream but literally 4 bites for a double scoop. That’s no joke the moose track in the picture was a spoonful and the peanut butter cup was maybe 2 and a half bites!!

  May 26 · Daniel Bovair

• This place is great! The sundaes were awesome! The variety is really welcome in this town. It's nice going to an ice cream place that has interesting options. The service was also really good. It's a sweet little ice cream shop. I hope more people check it out.

  July 14 · Tony Barger

• Since they opened here recently, been running there to get shakes on regular basis for coworkers. I think we may get through every flavor yet this summer! Great ice cream. Great service.

  July 16 · Chad Kasprzak

• We had a great experience at Frosty Delights!The building is adorable and the staff were so sweet! The ice cream was bomb! Would love to see this a small independent business succeed in Houghton Lake! Try it out!!!

  July 16 · Kristin Bruce

• Peanut Butter Blast and Unicorn BlizzardLOVE the colors of the building. The ice cream was incredibly delicious. These two treats pictured cost around $9 total, which seemed reasonable to me! Can't express my excitement that someone else other than Culver's has the peanut butter sauce!!!! 🥰😍 Very impressed! The location is rather convenient, as well. (Coming from a happy local customer) 😊

  July 25 · B C

• Sooo goood! I take my kids there often and we love all the young ladies that work there great customer service and the ice cream is delicious ❤️

  July 21 · Morgan Pratt

• Great ice cream, great service, and great prices—what more could you ask for? Tip Top Ice Cream Shop lives up to its name. The staff was friendly, the portions were generous, and everything tasted amazing. A perfect stop on a warm day!

  June 24 · Cassandra Tylutki

• We stopped in now that they are open for the season and the line wasn’t super long but it took forever to get to the window. I ordered a chocolate covered cherry sundae and it was good, even though the lady said she ran out of whipped cream and only did half of my sundae (ugh). I did add rainbow sprinkles, because I love sprinkles! The place would have been great but there was a large party taking up all the tables so we had to leave and go home since there wasn’t anywhere else to sit. We will give it another try when one large party isn’t hogging everything.

  May 30 · Libby Wedesky

• Very yummy !Unchartered coffee by day & tip top ice cream by night!

  May 22 · Jud Peters

• This place takes me back to my childhood days when my little girls got their ice cream with the candy eyes on them! They were so impressed! Definitely recommend stopping in here if you’re looking for dice cream while in Houghton Lake!

  June 13 · JustaRichgirl “Richgirl”

• I'm surprised there's not more reviews of this amazing place. First time here, I got a strawberry Sunday and let me tell you... they do not cheat you. They give you so much ice-cream and there were kids who ordered waffle cones ahead of me and they got so much, I would be surprised if they weren't jumping off the walls when they were done. Their service is great, the staff were very sweet and generous. I asked if I could have a cup of water and the women kindly gave me one. Highly recommend coming here!

  August 21 · Alexis P

• The ice cream is so good and so many choices. Too bad they are not on the main strip at the market, I'm afraid too many people might miss SOS icecream because they are on side isle. Perfect solution go to washroom and wash your hands and the shop is right there to get your icecream treat!! Friendly workers too!!

  March 23 · Linda Ayers

• Great selection..and great service..very friendly..

  May 08 · Barry King

• Best Ice cream and so many different flavor choices!

  July 01 · Annelise DePottey

• Yum yum yummy mm! Highly recommend ! Unfortunately they don't make those super duper shakes anymore with the cupcakes and candies and fruit all posted in them ...but the menu is fantastic and small is delicious! Staff is very friendly and helpful too!

  May 29 · Shannan Thomas

• My pictures do no justice, their ice cream is amazing, and they provide great customer service! I highly recommend checking them out!

  April 18 · Nicole Corzine

• What a menu, they have something for everyones sweet tooth! Tip if you get a waffle cone, one scoop is perfect portion my daughter couldnt finish two scoops

  July 20 · Dio Mcadams

• PB shake wasnt blended very well and had to let a couple other groups go ahead of us because they took our order and the card machine quit working. They also seem to copycat the Korner Kone.

  July 14 · Christopher Hobson

• Just a bit pricey. Almost $22.00 for 3 shakes. $7.00 seems a bit much for a milk shake, especially with McDonald's right down the road. I had never been there before and felt I should check it out.

  July 17 · Joseph Baumgart

• I have never gone into an ice cream shop where they sit in a chair. Very unusual that they can't stand to take your order. The ice cream was Ashbys . Very good large portions. Prices reasonable

  June 14 · savana bellows

• Ziggys’s at Grand Blanc is the closest to me so we stopped at Fenton’s and it didn’t disappoint.They have a lot of Dole whip flavors as well as options like sundaes, dairy free options, ice cones, nachos!!!I loved the decor the colors the lamps the walls!There’s a couple of tables inside and A/C thank you!Im glad they open in Fenton cause they have rly good ice cream!!

  July 21 · MaryB MJ

• Stopped in on an early evening in July. Among our group we had a large flurry, large shake, and small sundae from the wide selection of options. All of the portions were good for the prices especially when compared to national chains. We sat inside and the tables were clean. The staff was attentive to all of our orders. Seemed less busy than it should have been considering all of the positives.

  July 21 · Shane Lardinois

• So many options and super cute interior! Strawberry Shortcake and PB Cup flurries were so yummy. The small is a big size too, great value for the price!

  June 03 · Morgan Salzano

• Best place for a walk downtown to get a pup cup. (And the humans like it too) 🐶🍨

  July 06 · Cathrine Karow

• I’ve always wanted to see what the Purple Parrot Ice Cream Bar was about especially driving by on our way home from East Harbor State Park. We arrived around 8pm and there was a long line! Which usually means you’re in for a treat. We ordered 3 small sundaes. Dirt, Almond Joy, and Hot Fudge. All were delicious and the family had a great time eating them. Also, my sundae did come with a cherry but my 4 year old grabbed it off quicker than I could snap the photo ☺️thank you Purple Parrot!

  August 31 · Brhiannon Copeman

• Get their specials!!!We have a rule in our family that we have to get ice cream every day while on vacation. This is our second time staying at the East Harbor Campground and we immensely enjoy this place.

  August 10 · Romina Pawlak

• Yum! Just right for a hot summer day!Purple Parrot serves food and ice cream, but we were here just for the ice cream.And they serve both soft serve and hand dipped Toft's ice cream.Their location is perfect to East Harbor State Park. Located just outside the entrance and within an easy bike ride.Besides the ice cream, the next best thing about this place is they have a covered and screened in area for you to enjoy your meal. Most ice cream stands you simply eat quickly before the ice cream melts!

  June 10 · Michael Hillman

• Absolutely love this place. I really like their jersey mud sundae. They have different flavors of sundaes than most places around and for decent prices

  June 21 · Allison Minich

• Toft's ice cream limited flavors, but lots of sundae options with other food items. Nice little place near East Harbour state park on the main road.

  July 20 · Ravi Velu

• If you’re looking for a cold treat this is where it’s at! I’ve personally tried every single flavor and none of them disappoint. It’s definitely not just your average snow cone, it’s true Hawaiian style shaved ice!

  June 07 · Riley Bolyos

• Such a beautiful little food truck and the shaved ice is real, authentic shaved ice just like the kind they make in Hawaii. The owner, Jen, was telling us how she was inspired to make her truck after living in Hawaii and trying the real stuff. This ain’t your mama’s snow cone. This is the best shaved ice I’ve ever had. And all the syrups are handmade! I really really hope she brings her truck to the Keys so we can have her shaved ice year-round :)

  May 18 · Islamorada YouTube

• So much fun, super friendly &great service. It's much more authentic. You can tell she cares about the integrity of her product & uses real quality ingredients unlike other places. I feel like this is a better & healthier option for my kids too other than somewhere like kona ice for example. Love that she travels &was easy to book. It was definitely easy, convenient & well worth the cost especially considering it being higher quality overall that made it a better option.

  May 23 · Samantha

• Always greeted with a friendly smile. Best shaved ice in town. If you’re lucky she has her bird Ricky with her.

  May 17 · Angelia Bolyos

• If you’re having a party, you absolutely MUST get the Hawaii Ice truck! It was a huge hit for my daughter’s graduation party, and Jen was an absolute pleasure! 10/10 recommend!

  June 09 · Katie Cooksey

• Great stop for delicious food. The drinks are plentiful from coffees, smoothies, and more along with breakfast treats, lunch options such as sandwiches and salads. The have a walkup window and a drive-thru.

  June 25 · Jennifer Pelham

• I came here two days in a row because I couldn’t stop thinking about the food. Scoops has such a cozy and cute outdoor seating area that’s also gated off. The shredded chicken sandwich and dirty/fluffy sodas are my favorite! Donna and all the employees are so kind and helpful, I would recommend this place to anyone!

  July 21 · Amna Souai

• Loved this place! I came by for lunch during work. I can't wait to comeback! the food was delicious and the peach pie sundae was to die for!!!! Coney dog A+. My favorite part had to be the service and smiling face that greeted me. Thank you so much! (came by 7/11 a little before 1p.

  July 11 · Stephanie Swann

• Best shredded chicken sandwiches! And they are cheaper than most places which is a plus. I didn't wait too long for my food decent timing. Staff was friendly. Drive through around back which is also nice. I just wish the drive through had more space to drive but its not horrible! Over all I will continue to come back! Prices and service is great! $7 lunch meal is my fav!

  May 29 · Kortni Thompson

• I went there earlier this morning with my boyfriend. Honestly it was very cozy. My bf got a build your own Oreo and butterfinger flurry, and I got a Recess and cookie dough malt. (Build your own) My bf said that the ice cream taste home made, like familiar but also new. And as a added bonus this place is open all year round and they do have a drive through. The person taking our order was very sweet and nice. There is also actual food items on the menu but I'm not sure on what they are. I highly recommend checking this place out if you have time to kill and a sweet tooth. Do have patience as this place was just set up and I believe that they still have stuff to build and put together.

  April 04 · Kaydence Worcester

• We arrived just as she was closing for the night and she was so kind taking our order anyway. She even pulled flavors out of the freezer that she had already put away. Five stars for service and five stars for delicious ice cream and cookie dough!

  July 03 · Leah

• Our kids loved this place! Really though, who wouldn’t love edible cookie dough? They also offer Toft’s ice cream to be even more decadent of a dessert shop! If you have a sweet tooth and/or love cookie dough this is the place for you! Very clean and inviting area with friendly and knowledgeable staff.

  March 11 · -Artsy Photos LLC-

• Cool little ice cream shop in an interesting location, they mix edible cookie dough with hard ice cream&it doesn't disappoint. Shared strawberry cheesecake ice cream with cookie dough&graham crackers with my husband&my children got the chocolate ice cream with brownie batter as a milkshake&the mint ice cream with sprinkles.

  July 11 · Ayyy “king” Bee

• Very good ice cream! I am from out of town and wanted to try a local place and glad I did. My favorite was the moose tracks and birthday cake. Employees were very kind and respectful

  July 26 · Ryan Dueker

• Yummy! Both ice creams and edible cookie doughs are tasty. The cookie dough is rich, but mixing it with a scoop of ice cream is a good balance. Worth stopping by!

  July 19 · Lori F.

• Respectfully, it’s 2025, accept credit cards. I remember needing cash a year ago and haven’t since. Haven’t been to a store that’s cash only in an entire year. I’ll happily pay the transaction fee. I’ll even set up the POS system for you for free.

  June 15 · Jackson Gallagher

• It is great, but get a bowl. They charge $1.75 extra for a regular cake cone and give you almost half of what they give you in a bowl. Paid 6.50 for less ice cream when you can pay 4.75 for a bowl and more ice cream.

  July 04 · Amelia

• The Whistle Stop has been a favorite of mine to come to over the past several years. They have over 25 ice cream selections to choose from!

  May 23 · ChargeDodger

• Best ice cream I know of. Charming classic little spot that you will love. Great management, friendly staff, so many great flavors!

  January 17 · Tom Buoni

• Awesome ice cream. I've been coming here since I was a kid. The whistle stop is a lakeside institution.

  July 01 · Benjamin Dempe

• Great place to get some old fashioned ice cream. For what you pay they give you alot. We played mini golf 1 time and got a waffle cone included all for just 11 dollars. It was so worth it.

  August 29 · Kelli Bartow

• Awkward enviorment because the female worker was lying down on the counter while the male worker was showing her videos. Never ever have i seen this type of poor customer service. not to mention the over priced ice cream this is on monday july 8th at 530

  July 08 · Dylan schmarr

• Understaffed and slow, they did not know how to properly scoop the ice cream. Two people in my family had their ice cream fall off the cone almost immediately. Do not recommend. Overpriced as well.

  June 20 · Zach Fox

• Absolute highway robbery. They charged us $31 for one medium and one small. I regret not breaking out into laughter and walking away when I heard that price.

  May 26 · Wesley Newsam

• Ice cream was to die for, some really cool flavors like confetti cotton candy and Superman, along with classics like chocolate and rocky road

  July 29 · Audrey koch

• First time stopping in here!! Amazing! The prices are actually insanely low too! I’m pretty positive the onion rings are home made (not frozen) and the burger is a really good size for the price!Tasty and the staff is super friendly! Can’t wait to come back with my family to try the ice cream!!

  July 17 · Angelica Byrd

• Awesome staff and milkshakes were EXCELLENT.Umbrella picnic tables and the covered outdoor tables are very nice touch and often missed at other similar dairy bars around ohio. Large capacity too.The cheeseburger, mushrooms, coney dogs, and shredded chicken weren’t terrible, but look forward to the tweaks moving forward. Brand new business so they will do well in the coming years.Look forward to seeing a new business grow and prosper in Sunbury.

  June 29 · Chris

• Donut miss the donut sundaes!!!! Had the salted caramel toffee donut sundae and it was amazing! Great bang for the buck. Will now be our favorite local ice cream shop!

  July 09 · Susan Stevenhagen

• Creme Corner has opened again. Had a chocolate vanilla twist soft serve. So much better than the national chain I tried a few months ago. Reasonable prices and I'll be back to try their burgers and shakes. Seating is outside with a covered seating area.

  July 01 · Lisa H.

• Creme Corner is back and better than ever! They’ve brought back a classic we all missed, with a charming outdoor seating area complete with umbrellas, perfect for summer nights. The ice cream is absolutely delicious and hits the spot every time. A must visit ice cream stop! 🍦✨

  June 29 · Kelsey Goodman

• Palette & Nieves (aka Diamonds) is a great Mexican ice cream store. Lots of interesting flavors, fruits, candy, even queso, and corn. Yes you read that right. Ice cream is good, staff is friendly, flavors are different than you can get elsewhere. Recommend a stop here at least once.

  June 30 · Philip Carpenter

• Spare yourself the hassle of this place. This is hands down the worst service I’ve ever experienced. I was with a friend, and we both paid for our items. She got hers immediately—mine never came out.When I finally asked what was going on, they casually admitted they had accidentally charged me for my friend’s order and never even rang mine up. And instead of just telling me upfront, they said they had “too many customers” and wanted to move on to the next person. Unbelievable.I asked for a refund, and their response? They refused. They said that because they were now going to make my order, I wouldn’t get my money back and that my friend should just pay me back for what they messed up.Absolutely pathetic. Avoid this place at all costs.

  February 23 · Kali Turner

• I stopped in here to get ice cream for my kids before heading home. The ladies working there were friendly, and we did not have to wait long for our order. The kids really liked the ice cream and it looked like there was a lot of other fun stuff on the menu to try!

  February 13 · Sarah Brigham

• I'd have loved to check this place out if the employee had the store open and wasn't sitting behind the counter with the gate down long after opening.

  July 12 · Erica

• cone not fresh it broke while eating. there is very bad smell the area of pick up food like toilets smell - employees all of them not smily or nice they talk to you as they are angry and upsetnot recommended

  June 15 · Daniella A

• Great, personable people working their family business and treat every one like royalty. Bought a few things from there including the delicious German chocolate cake and icing mixes. Warning: make sure you have a strong blender because the cakeix weighs a ton, but it's soooooo good!

  October 04 · Adam R

• I love the snack shack. Their coneys and milkshakes are great, and they have an extensive variety of items. The guys there are friendly as hell and fast. Neighborhood gem.

  May 28 · Ferron T. Fox

• Hours are inconsistent but staffing is tough. Very reasonable prices and the fries are fresh and hot. I think they have a drive thru open now?

  September 21 · James Clifford

• Great food, prices and service.

  August 02 · Michelle Lesher

• Actually here now. Said it was open but it is closed...

  October 18 · Salim J.

• Ice cream was great, and my one scoop was big with a waffle cone.

  October 16 · Denise Cunningham

• I’ve been here a few times for drinks. Today my boyfriend and I tried the food. It’s very overpriced for what they gave us. The 3 piece tenders was basically 3 nuggets. The nacho fries which I was expecting meat cheese and jalapeños for 6.50 is really just fries & a cheese cups. Not worth the money in my opinion. $35 for food that should be $20-$25. Also, the fried pickles I ordered burnt… most of them didn’t even have breading. Just burnt pickles. I’m not one to leave negative comments or reviews.. but I’m very upset about my experience.

  June 29 · Bailey Mersch

• I visit the Igloo (either locations) 2-3 times a week, usually for drinks and occasionally food or custard. This is the location I have to visit more often due to it being closer to my workplace. The food, custard, and drinks are always great. Just keep in mind the long wait times (could be up to 30 minutes) during their busy hours. Although they do have an online order option which may be faster during these times. Their dining room is also closed.I highly recommend the French fries, Boscoe Sticks, Onion rings, and Cheese curds. My go-to ice cream is the twist cone with sprinkles, although I love whenever they have the lemon blueberry and s'mores flavors. Their pineapple dole whip is awesome as well. Their flavored Cokes are the best in town and I highly recommend trying different flavors in your coke every time you go!My one major complaint is the service. I don't know what's in the air at this location, but the employees here have been consistently rude ever since I started visiting regularly over a year ago. It's to the point where my friends and family refuse to visit because of the rude employees. They don't want to visit the other location either because this particular one has ruined it for them. Even when I tell them it isn't personal and that's just how they are.It has gotten better the last couple months with new employees.Although the problem employees are always monotone, glare at you, and act like they are miserable — it makes visiting very off-putting and uncomfortable. After every item, they always ask "is that all?" or they give you your total before your order is even finished. Luckily I haven't seen these particular employees for awhile, BUT I visited yesterday (8/20) and was once again met with horrid service. I usually don't visit earlier in the day because the older employees are rude at baseline (which I think rubbed off on some of the teens that work(ed?) there). This particular person was the older blonde lady. She yells instead of using a normal speaking voice. I really don't know what her issue is, but it was beyond ridiculous and she really shouldn't be working the window with that attitude. When I was second in line, I could hear her yelling at the car in front of me as clear as day, every word. Once I pulled up to the window she had her back turned towards the window and was yelling at the young girl for about two minutes then finally took my order. She kept my card instead of giving it back to me after charging me. She gave me 2/3 of my items and was acting like I was done being served. I mentioned my remaining item and was about to mention my card as well. She cut me off and said "YEAH, I KNOW. I HAVE YOUR CARD." in such a judgmental, nasty tone while grimacing at me. Then kept asking if I wanted a recipe even after I told her no twice. It was not necessary at all.I used to work in retail and food service for years and I am never rude no matter what attitude I get. I understand it's stressful and customers can be a handful BUT I was not rude or inconvenient at all, just to receive this kind of treatment from her. I am tired of visiting this location just to get treated like this. If I am treated poorly one more time I will no longer support Igloo East, because this is clearly a known issue that isn't being fully taken care of.To end my review, great food, amazing drinks, and awesome custard. Horrible service if you get the unpleasant employees serving you. The nice employees are so appreciated and I always enjoy seeing them at the window.

  August 21 · Vivienne Stroot

• Lived here for years and never did the flavored drinks. A coworker gave me a cherry coke and now I'm addicted! The staff is always friendly and then drinks are amazing!

  June 03 · Bekah Deuerling

• Went to get some ice cream with my child. Didn’t have public bathrooms. They had the inside locked. Wouldn’t let us use bathrooms. Only patio and drive thru open. If taking a potty training child to get ice cream don’t choose this place.

  July 14 · Allison Solomon

• The last 2 times we've visited we've waited 30 min for a chicken wrap. Today we did an online order trying to shorten the wait time. Online said it would be ready at 417. Still hadn't received a ready text at that time. Went to get groceries and came back almost 30min later, still no ready text. Went to the window and it was sitting there (incorrectly prepared). Got a 'ready' text after we already picked up our food.Just be prepared to wait if you get anything other than drinks. Online ordering is not an efficient process either.

  July 05 · Bailey Brown

• The food is fine and the ice cream as well. The service was terrible and the prices were moderate. Most ridiculous part of it is the indoor dining room is closed. There's no way to use the restroom and you have to sit in the hot sun if you want to stay.

  July 11 · Joshua Greiner

• If I could give 4.5 stars, I would. I'm only docking 1 star because like today (and no kidding over the yrs its no joke been around 25x), I'm leaving work at 8:30 on Friday and all I want to get omw home is a Marshmallow Vanilla Coke and a Fruit Drink. The problem is that both places close at 8pm everyday (7pm on Sundays). It would benefit so much if they would extend their hrs to at least 9 on fri and sat. I mean it's happened to me on a weekday too, but I feel like keeping it open until at least 9 on Fri & Sat would be fantastic! Other than that LOVE the place!

  March 28 · Donnie

• We went tonight because Budges was closed due to staffing issues. What a ripoff. Over $12 for a small hot fudge Sunday and medium sundae with caramel hot fudge and pecans. Forget the name. The hot fudge was like child size. The medium they said was 3 scoops. It was like 1 scoop at budges or even Freddie’s. Won’t be back.

  April 24 · Tom Brackett Jr.

• This review is for the drive-thru. When I went there the last time and I don't go there often I decided to go through the drive-thru. it took ages! I only wanted one item and that was a chocolate milkshake. On the food items that I've had there are great but the weight to get up to the window was so long.

  June 28 · aylaeh cline

• This is my go-to Igloo location because the staff is SO nice here at Igloo South. Although I frequent both locations, because Igloo East is near my place of employment.My favorite drink is the Vanilla Diet Coke, which I pair with pineapple dole whip or a Twist waffle cone custard with sprinkles. I definitely recommend their French Fries and Bosco sticks as well, served fresh and comes HOT! So good! Can't beat freshly cooked food and freshly made custard. A match made in heaven. Their milkshakes are so good and thick as well. Although if you do get toppings, they usually get pulverized into the shake, so be aware of that. I recommend their fizzy drinks as well, my choice is tigers blood, basically a snow cone, but instead of ice, it's carbonated water.Wait times are long so definitely expect to wait awhile, longer if you order food because I believe it's made to order. You usually pull ahead and wait. Although they do have the option to order for pickup online. I haven't tried that option at this location yet.Their prices are a tad high, but preferred because I would rather support a local business than a chain one (in all honesty, their prices are about the same as anywhere else). Quality is better here as well.

  June 07 · Vivienne Stroot

• So cool to step back in time at this historic one-room school house from the 1800s turned ice cream shop!! Many pieces from the past are on display; it is super interesting! And the ice cream is delicious as well! The staff is very friendly and knowledgeable about the history of the building, and they love to share with visitors. The outside area around the school house is very cool to check out as well!

  June 03 · Cataract Lake Getaway

• What an amazing piece of history. This one room school house is open to see, and as an added bonus, they sell ice cream. The lady working there was so nice. They do accept credit cards but I highly recommend paying in cash. Their grounds are covered in historic pieces and lots of beautiful flowers. Will definitely return!

  July 07 · Jennifer McGaha

• My wife and I went after we spent some time at the cataract falls. The ice cream is very delicious and it is reasonably priced as well! It's a very cool atmosphere and to look around at an old school house is very neat and eye opening. The parking is limited, but definitely worth finding a spot to go in and check it out. I would most likely visit this place again if I'm in the town.

  May 10 · Alex Coleman

• We stopped here after visiting Cataract Falls. They have pretty good ice cream and it goes to restoring the old schoolhouse. The lady who owns it now is working hard to get it registered as a historical site. They still have a lot of the original items used while it was open.

  August 12 · Jeremiah Reising

• Super cool little piece of history! And great ice cream to boot.They were doing a bit of reconstruction, so it wasn't organized as it usually is for its full "school room" setup, but still fascinating to see how much original infrastructure and materials were in the space from over 100 years ago.The lady we spoke to was very kind and knowledgeable about the different items. It made for a great time we weren't even originally looking for.

  June 01 · Erin Combs

• Best ice cream shop ever...Great staff hospitable, Amazing Boutique ,adorable candy and some games to boot! The ice cream is like no other also must try hot dogs.😉

  July 10 · Annie Funnie

• The staff was friendly and helpful. They have a nice selection of ice cream flavors. They also serve hot dogs so I stopped in for lunch as well as ice cream. I had a chili dog and was very pleased with it.

  June 15 · Rich Rardin

• This place is our new favorite spot! Super friendly staff, any ice cream you could think of! They have all kinds of cute merch inside as well!

  July 07 · Heather White

• I walked in and it looked great. Several spots to sit if you dine in. Staff was friendly. I tried the larger hot dog with coney sauce, cheese, mustard and ketchup. Came with chips. It was good. The mint chip ice cream with hot fudge was good as well.

  July 05 · Chris Pagano

• Dobbie's Our Town Ice Cream Shop is a must stop shop in Trafalgar!If you're looking for a place that delivers big on flavor and friendly vibes, this is it. The ice cream is absolutely top-tier-rich, creamy, and packed with flavor. Every bite is a treat! And don't sleep on the hot dogs they are great! Fresh, hot, and perfectly satisfying.The service here is fast, friendly, and makes you feel like a regular even on your first visit. Whether you're stopping by for a quick cone or hanging out with the family, Dobby's hits the spot. Clean, welcoming, and full of hometown charm. Highly recommend swinging by if you're anywhere near Trafalgar. This place deserves all five stars and more!

  June 21 · Joey McIntosh

• Three of us paid our first visit to this wonderful sweet shop this evening. It certainly will now be a frequent stop. Ashley has combined excellent soft serve ice cream with tasty sweet creations. Prices are extremely reasonable and the customer service and conversation are wonderful. It's nice to have a new "go to" sweet & ice cream shop so nearby. If you haven't been by yet, give your sweet tooth a treat and give it a try!

  July 13 · Ocean Buckeye

• This place had me at chamoy candy! Not many shops around here offer this, so it was a surprise when I saw it on the menu. The owner is so kind, customer service deserves more than 5 stars. Shout out to her for customizing my apple rings and gummy worms! -Signed, a returning customer. 💰

  March 02 · Amy Lugo

• Super friendly, great menu, fresh baked goods, this will be a new favorite for our family.

  April 06 · Tiffany McKee

• My daughter's new favorite sweet shop! She is simply in love with their boba(popping pearls) and their Italian sodas and cake pops, im a lemonade fan and their lemonades are top tier!! Strawberry cheesecake cups🔥🔥🔥 I just went ahead and signed up for the rewards program because we're here atleast once a week. Prices are reasonable and service is always always always great! Give her some grace she works alone and she has a heart of gold. She has a forever customer in me!

  June 16 · John Dunn

• Good, creamy ice cream. Not too sweet. Low frills, lots of toppings available. Kiddie sizes are appropriately priced and portioned.

  June 13 · Vidhu Pandey

• Enjoy inexpensive soft serve at a convenient walkup window AND adult beverages from the bar on a spacious patio protected from the street with ample parking. So glad to have this in the neighborhood!

  July 26 · Rachel Bensman

• How can it be beat! Their soft serve is on the icy side which I love!

  June 23 · Matthew Corbett

• Good ice cream, better people

  September 01 · Sam Ransohoff

• Lo ve this place! Silver Dairy on Grand River is a classic — and they keep things moving with super fast service,. They offer a cash discount, which is a great perk. The Dole Whip is top-tier, especially on a warm day — light, refreshing, and full of flavor. Don’t miss the ice cream nachos either — super fun and shareable. And of course, their soft serve is always smooth and delicious. Friendly staff, great prices, and local charm.

  April 18 · Philip Hodge

• Outstanding service. And so the lines get long suck it up. The vanilla malts are outstanding. The girls work hard. Good to see young kids kicking ass instead of these others. Good job girls.

  June 29 · C

• Ice cream was great, with a large variety and quick service. Only concern was that it was so busy we had to park on the street around the corner! Of course, that also tells you how popular it is.

  June 14 · Thomas Birkett

• Mediocre ice cream but the place hasn't change for years so it bring some nostalgia memories.Cheaper and faster than some ice cream chain. I do like the soft serve from Rita's better, more creamyEven I give it 3 stars. I still prefer to come here instead of buying ice cream from the store. Experience is better fresh from the machine.

  May 30 · FriedChicken

• This is my favorite ice cream shop. I've visited over 10 times and have always been delighted. I highly recommend this place to anyone who enjoys delicious sundaes.

  May 28 · tara sri priya

• According to some of my friends who are doctors, frozen custard has absolutely no fat, calories, or cholesterol when eaten from a waffle cone. Plus, the sprinkles are supposed to be chock full of vitamins and minerals.Some cynics suggest that my doctor friends were just playing along to humor me. Quite frankly, though, I have no need for that kind of negativity in my life.

  August 03 · Frank Nemecek

• The frozen custard was so creamy and good. I had the Reese's peanut butter cup flurry, and it was so delicious. Wow! It was good. They did not disappoint. I haven't been here since I was a kid 40 years ago. Unfortunately, I live about an hour away now.

  July 17 · Jim S.

• This place has been around forever and for good reason! Such tasty custard, way better than your chain "ice cream" places.If you've never had custard, don't be afraid to try it, it has much more flavor than regular ice cream due to the higher egg content. They will give you a sample if you ask for it.Now they have multiple rotating flavors of custard to choose from, which is exciting! They have many flurry flavors, which is custard mixed with candy/toppings/syrups. My favorite will always be a heath flurry, it is a timeless classic for me.On my last visit, I met a lady who lives in Bloomfield and she has been coming there for over 37 years. She got one flurry to eat immediately and one to take home and freeze. She used to get 10 flurries to take home and freeze, that's some dedication!

  April 07 · James Soliman

• Have not been here in a while last time I came, they did not accept card. It's good to see that they have updated to accept people with the card. Only waited a few short minutes and got what I ordered. A large butterscotch sundae with nuts and whipped cream. I can talk about it all day but the pictures speak for themselves. Great place to stop for a Summer treat.

  July 12 · Media One

• We LOVE custard corner! We've been coming for years, and we are never disappointed. Large menu, fast and friendly service. Must try.

  June 28 · Carlee Montney

• Visited on a weekday afternoon in July. Not busy at all. Fast and decent service. Pretty large portions. Prices are reasonable. Tastes pretty good.

  October 02 · D D

• Dairy free icecream?! And gluten free?! I had to try this for myself. This tastes absolutely delicious. I got the cotton candy sample they offered this morning, and it took me back to my childhood. Plus, the spoons they give you are temperature coded, so if they get cold, they turn red!!! I definitely recommend it!

  January 28 · Grace Huebner

• This is amazing!! I didn't think it would actually taste this great. We are from North Michigan and found this on our trip to sea life. This is a must have.

  April 08 · Carrie Parsons

• I had a great experience

  January 25 · Kasi Michalak

• love it!

  January 25 · Hannah Link

• January 25 · Rachelle Charbonneau

• I love the ice cream it reminds me of my chills hood as a Mexican

  April 23 · Dcaareo Dacatro

• The shop excels in crafting artisanal ice creams from fresh, natural ingredients. This is a must-visit for, natural flavors and delightful ice cream experience. La Princessa Michoacana#2 is more than just an ice cream shop; it's a celebration of natural flavors and hispanic culinary creativity. They offer delicious Esquites (Mexican Street Corn), natural smoothies, locally made natural popicles, and dressed up Duros (typically seasoned with lime juice, chili powder, and salt, providing a satisfying crunch and a burst of tangy, spicy flavor.)I was looking for a neveria that is similar to the shops in Little Village within Chicago or even notorious Flamingo's Chill from Houston. La Princesa Michoacana #2 met my craving in every way.There may be a language barrier but it was easy to communicate in our experience.Whether you're a local or just passing through, a visit to this neveria is so worth it!!

  June 18 · Kiara B

• I've ordered things from here twice since being quarantined. So I haven't had the luxury of coming inside myself. But I ordered a tostiloco and was a little disappointed, there was no chamoy on it. But the mangonada is very good, I thoroughly enjoyed it twice. I also enjoyed the lemon and watermelon popsicle..I love that sweet and salty and sour taste. Too bad it didn't all come with those fun Chile straws it shows. And both times I wanted to order their Super corn and they don't have it. Otherwise I would have given them a 5 🌟 Review.

  April 26 · Helena Adams

• The Icecream is really good. If only there were english translations on the menu so that I knew what it was I could order. Everything was in spanish so I didn't know what the flavors were or what the food on the menu was. Other then that, the mangonada I had was yummy.

  May 30 · Panhia Thao

• The people were very kind and patient despite the fact that there were 20 high school students there who were all chattering in very poor Spanish in an attempt to order. The ice cream itself was very delicious and I would gladly return. ¡La fraise con leche fue muy delicioso!

  May 08 · Owen

• Ice cream shop only open in the summer. Sell REAL ice cream that doesn't melt as they pass the cone to you. Super clean prep area where they build your order. Plenty of outdoor seating (shaded area too). Outdoor area very clean. Fantastic customer service. They talk to you (unheard of these days). Extremely fair pricing. Sundae specials are affordable for the whole family. Drawback - the whole area of Suamico is very active and busy. Finding a parking spot in Vickery Village is slim to none. However, walk across the street and you will find two village parking lots. It give you a chance to walk off that big ice cream treat you just got.

  July 12 · Charles McGinnis

• Such a cute shop to get delicious ice cream! You can get anything from a root beer float to a custom sundae! my personal favorite are the gf waffle cones!! Perfect treat for a summer day!

  January 30 · Katie Manswell

• this is the best place ever!!!!! they have the greatest service and there are so many awesome topping and flavors. they also do a super fun sunday of the month. also very dog and family friendly with games!

  August 02 · Addie Mackin

• BEST GLUTEN FREE CONES and dairy free sorbet!!!! Really fun vibes and lots happenin! Will be going to get lots more ice cream!! Plus, dogs welcome :)

  August 02 · Heidi Bailey

• This place is sooo cute, ice cream is absolutely delicious and there’s a cute outdoor area with pool, foosball, and a little garden with a playground!

  June 30 · Kate Marie

• Very good but needs to be open 24/7

  May 07 · Curtis Jones

• So good I don’t even like snowcones

  July 22 · Janice Malmberg

• So incredibly bussin

  October 05 · Derek Spiva

• June 06 · Skylar Ann

• June 15 · Stephanie Krans

• Love our Kona Island! Their Dole Whips are awesome and my grand-puppy loves their pup cups! Friendly service and very clean.

  June 02 · Betty Hill

• Love our little hometown Kona Ice! Yummy ice cream flavors and so many shaved ice flavors. Staff is always friendly and the kids love riding their bikes here often for a treat. No reason to drive out of Marquette Heights for a treat, but 100% worth driving into MH for the treat. Highly recommend Blue Panda Ice Cream.

  May 12 · Shylo Rich

• Wonderful place! All the employees are so sweet. I love all the different flavors!! My favorites are grape and watermelon! If you haven’t tried Kona you are definitely missing out!

  June 27 · Melissa Rasmussen

• Some of the best shaved ice I've ever had

  May 24 · Phillip Skinner

• The price was pretty heft , we ordered 2 scoops and they filled the cone and put 1 scoop on , I don't consider the filling a scoop but I guess they do . You pay $1 more for a waffle cone , I won't go back , we tried to do small business but it didn't work out

  July 27 · Danyel Janosky

• Ice cream was amazing. Got 3 double scoops 2 pup cups and a tin roof that was spot on. Definitely the place to go for ice cream.

  July 03 · Chris Smith

• Great prices and great ice cream... friendly staff. I love the deck outside as well.

  July 15 · Jeff Beaudin

• Oh. My. Word. The cookie monster and blueberry ice creams are awesome. The photo shows my cookie monster scoop on a sugar cone, along with my sexy thumb. You won't regret stopping in for a scoop.

  June 25 · Johnny Noir

• Overcharged us. Watch them.

  July 19 · Elizabeth Erickson

• Great work staff 👍

  July 08 · Timothy Steffen

• Friendly staff and quick service! Fantastic flurries and the pup cup was a hit! Clean area with nice picnic tables.

  June 08 · Erin Grace

• Great portions for the price and lots of flavors to choose from. From what I’ve heard, everything made in michigan, which I love. The staff is always super friendly and timely, even when it’s busy. I haven’t tried the hot dogs yet, but the ice cream alone makes it worth a visit!

  June 20 · Heaven

• What a great ice cream shop. Awesome product and very friendly staff. Great addition to saint helen! Thank you

  July 03 · Michael Huff

• Great food and service at an affordable price!

  July 11 · Twilight

• Great Ice cream, the Detroit Grand Slam is my favorite all time. It's a must try 😋 Hours were perfect for summer and prices where great!

  July 25 · Jeni Gay

• This vibrant spot offers a wide selection of flavors and a welcoming atmosphere, catering to both classic and unique cravings. The friendly staff is a plus, but the cash-only policy was quite disappointing, possibly a temporary issue.

  June 20 · Shankar S

• Ice cream overall was great but being cash only in 2025 is kind of a wild experience going there having to go back to an ATM in order to get ice cream is a little inconvenient. The actual employee or person running the shop seemed very non-candid not really interested in her job or engaging. I have lived in Lapeer my whole life it was never really like that previously I've always had good experiences but that was definitely not the best I've had.

  June 26 · KangoVlad

• One of the best ice cream places I’ve been to! They offer quite the selection of flavors, (including non dairy). The waffle cones taste fresh & delicious. There is outdoor seating to enjoy your ice cream. Cash only!!

  June 04 · Shelby Cummings

• Was okay only accepts cash. Blue moon was weird citrus I didn't realize til I bought and had it already....

  July 06 · Angela LaFreniere

• Every time I'm in Michigan I make sure to visit. Best ice cream 🍦 great customer service.

  July 02 · Kristen Hall

• Good prices and yummy Smith's hand-dipped ice cream, as well as soft serve. The picnic tables under the canopy provide a nice place to sit and enjoy ice cream in the shade.

  June 15 · Corey Marmet

• The best banana shake I've ever had. I should have ordered a large. Prices are very reasonable! The food was... okay. This is definitely the place you come for ice cream and not lunch. Staff was very friendly

  July 25 · Nathan Yost

• Great little spot with quick service! Miss those very Ohio shredded chicken sandwiches - they don't have those in Kansas! Lots of ice cream options as well! Delicious!

  June 28 · Mandie Doak

• Tight parking, and the place is not on the main road thru town. You go around to the backside of the strip of buildings and it's tucked back in there - same side of the road as taco bell. Reasonable prices, serving sizes a little small.

  June 22 · Michael Lowe

• Great service and tons of choices! Both hard & soft ice cream. Definitely worth a stop if you’re close by!

  July 09 · David Pruss

• We would go almost everyday to this location last year. Since they reopened this season, it has gone downhill. The staff is still extremely friendly, but the portion sizes have significantly decreased as compared to last year and the downtown location. The double scoop is now the size of a single. We thought it was a fluke the first time, but happened the other two times we went. Also, they no longer serve chocolate on weekdays? My daughter and I literally only like their chocolate.

  May 08 · Kaylyn Humble

• Good frozen custard, but rather disappointed when I showed up Saturday evening before 10 to get some frozen custard and they already closed. Yeah, it was 9:45, but the sign clearly says you're open until 10 and they already closed shop. What's the point? Other than that, they're great, just make sure you go at least an hour before they are supposed to close.

  September 02 · Levi Combs

• Whit's frozen custard is delicious and comes in many varieties. The selection is rotated regularly and there's unique options to try. Friendly staff and service. Definitely a good alternative to other dessert options.

  November 15 · David Downey

• Fantastic place friendly people qnd super clean A+

  April 12 · Cody Clark

• they have the best custard, any way any topings you like!! take home pints and quarts as well!! very sweet staff,too.

  October 11 · candy Tynes

• Great ice cream stand with a polite hard working team. Line alway full but moves quickly. They have a wonderful nostalgic appeal.

  June 30 · OnGoal

• I just wanted to help boost the ratings for a small business, ice cream looks great!

  August 09 · PartyWithMarty

• Awesome food and great service

  July 20 · Odelia Nelson

• We found this amazing little ice cream shop on our way home from swimming in Mt. Vernon. The ice cream was delicious and the owners were wonderful. The atmosphere is happy and fun. I love that it is family owned and operated. You must go!!

  July 15 · Stephanie Bromhead-Moore

• What a fun little shop! Straight to the point offerings and the flight is a great option when wanting to sample a few different ice cream flavors. I never had Ashby's ice cream until now either and it was solid! I'll have to try the other flavors next time along with the waffles and dipped cheesecake. Perhaps a Mastodon Special will be the play next go around.

  May 23 · Kyle Garrett

• It’s such a cute little place, the owners are super nice and will answer any questions you have and the ice cream is so delicious. My family comes here at least once a week

  July 16 · Jessica “Gimpy” Vaughan

• This was a great find! The family that owns it is all inclusive, from mom and dad serving customers to the preteen ringing up orders with parental supervision.The sign is pretty small so make sure you don't miss it. The town has stipulations on the look that each business can present. They are working on a neon sign to make it more seen.There are a few places to sit outside.I went for the sample dish with 3 flavors. Blue moon, raspberry sorbet and a Milky Way type. ALL were fantastic! but blue moon stole my heart. It tastes like fruity pebbles.The ice cream is the Ashby brand and it was so good

  June 10 · Rebecca

• The owners are friendly helpful and polite!!! They will allow you to sample flavors without complaining and they actually ask if you want to try anymore flavors. The cheese cake sticks dipped in chocolate are AMAZING! The best part you can have 3 flavors for $7.00 with A to go lid. Let's welcome this family and GO get some ice cream !!!! You will not be disappointed.

  May 25 · Veronica Waller

• Please update your hours on your Google profile. It doesn’t take much to do this and would save everyone a huge headache. I’m tired of seeing “open until 9” and arriving at 6 to find it closed. Incredibly frustrating. Makes your business unreliable. When you’re unreliable, people stop coming. We’re about one more trip before I give up and don’t come back.

  March 11 · butlersj09

• Delicious ice cream! My husband and I took our kids on opening day and enjoyed it! We will definitely go back.

  April 11 · Katlyn Walling

• It’s a small business and I hate to leave a bad review. I hope it’s constructive. We really wanted to love it! It’s a cute little place but the ice cream was awful. We got the big “fancy” cheesecake one, Reece cup one, both of which sold me based on the pictures they had hanging on the wall which were nice, couple scoops of cheesecake ice cream in a bowl and a milkshake. The peanut butter in the Reece cup one was awful and left a very bad after taste. To me it tasted like really cheap ingredients/ice cream, to my mom she said it tasted freezer burnt. My 9 year old ice cream connoisseur didn’t even eat hers. We all ended up throwing them away after a couple bites and a lot of hope which really sucked because it was $40. Upon walking in, I said it’s so cute in here, I can’t wait to come back. I would not come back if quality remained the same.

  June 22 · Jennifer Wills

• We drove out here, at 7:30pm on a Friday…only to see a sign on the door that says “open everyday 4-9pm” - yet it was closed. This is our second attempt trying to go here…both have failed.

  September 20 · Jonathon Merriman

• I wouldn't know how it is because it's always closed. Even though it has a sign that reads "open 7 days a week 4-9". I just tried to go today at 5:50pm and it was again closed. 🙄 I would suggest calling before wasting your time.

  September 14 · Courtney Falter

• I don’t know why my drink, the brown sugar milk tea is so good and perfect and i always got that guy with the glasses, I think the brown sugar milk tea is his signature drink that’s why it’s sooo good, and I highly recommend the brown sugar milk tea with the black pearl chewy ones(clearly I don’t know what’s it called) so yeah that’s it. His costumer service is highly undoubtable, out of the 4 people I met, his costumer service is the best, he literally took like 2mins to make my drinks, and I know it’s quick.

  July 19 · Gracy Lauren

• Typically I have good experiences at Boba House! The smoothies are very nice. However this evening there were two blonde young ladies that were working and they gave us really poor service. They stared at my mother and I and seemed like it pained them to even speak to us. They kept giggling and staring, and my mother thinks she even saw them take a photo of me. It was very messed up and unprofessional, and such a shame to see people like that in such a good business.

  May 16 · Riko’s Ricebowl

• Usually this place is really good about it’s customer service and drinks, but this time these 2 blonde girls were working and not only made me and my partner’s drinks poorly, they also kept looking at me and back at my order and giggling and whispering. Such a shame too. Usually an amazing place to go

  June 08 · Pikacrust

• Beautiful shop! They have alot of different flavor combos and options! We got the strawberry milk tea & green apple soda! The staff was also very nice 🫶

  July 20 · Neko Ichigo

• Absolutely outstanding drinks!! So many flavors! The staff is incredibly kind and hard working. I love the atmosphere so much. Very calm and cosy! Make sure to support them!! I wish i could give them 10 stars!!! ❤️

  May 22 · Lilly Detty

• Normally they are very good, but tonight wasn’t the case. 6 HS kids working, and not one of them had the courtesy or common sense to figure out how to say “hello how may I help you”? As I’m standing at the window for 10 minutes.The couple in front of me, the wife finished her ice cream before her husband got his milkshake.You owners need to make a decision on if you want to operate an ice cream shop or a teen hangout..

  May 05 · Rob Bennett

• I truly love Ritter's Frozen Custard. I'm sad this is the only location in Terre Haute. The service has a lot to be desired.

  July 12 · Susan S.

• Lovey workers !! Always a great time ! very accommodating people. Ice cream is amazing so many different options! Great amount of ice cream for the price

  May 20 · Day Shawna Taylor

• I usually love it here and would give 100 stars but my bf and I got sundaes lastnight and we both puked a little bit afterwards. Not sure what exactly was bad, we ordered a turtle and a mud sundae.

  May 26 · Sky Jane

• Tasty custard in several flavors. Good selection of sundae type treats. Don't forget the ice cream cakes too!

  June 19 · Chris Conner

• Love it! They pile it on HIGH and both flavors of dole whip are delicious. The guy was very friendly as well . I added a picture that’s a little less than what’s originally given, because i couldn’t wait to eat it.👍

  May 18 · Annabelle Selva

• Tasty but has cross contamination. Had an allergic reaction to pineapple when I got the strawberry. If it can be a guaranteed fix I would love to but back

  June 22 · Hunter

• As of right now, this truck is here on weekends. The Dole Whip is delicious and you can support a young entrepreneur.

  September 16 · Kevin Ward

• Waited all winter for my Dole whips to return! So refreshing on a hot day

  May 19 · Sheila Richardson

• The best!!! can’t wait for it to open up again

  May 30 · Ranee Mcneil

• It’s great to finally have another ice cream place in town! Wide variety of great flavors and specialty items. I had the Mexi cake snack and cookie dough and they were both delicious. Generous portions and great customer service!

  June 30 · Jennifer Moore

• Was just looking from the outside and my daughter was offered a free popsicle. She got the strawberry and cream and you can tell its not your normal mass produced popsicle. It was creamy and delicious with huge chunks. Best I've ever had. Delicious. Went back and paid for 2!

  June 19 · Lexie Spicer

• Tried the Strawberry Cheesecake and the Arroz Con Leche Paletas and they were amazing

  June 28 · Archer

• The sign on the window and the website both said they should be open but the lights were off and the door was locked. We were very confused and disappointed.

  July 02 · Beefyboffybethy

• Love a good mangonada!

  June 28 · Solomon Seal

• The ice cream was tasty and perfect consistency. We had chocolate malts and vanilla tornadoes with unicorn bark and animal crackers. The portions are generous which made the cost feel like a better value. 2 malts and 2 tornadoes came out to $27. The small here are the same size as medium elsewhere. We went through the drivethru since it was raining although they do have outdoor seating. Lovely hometown ice cream shop.

  June 13 · Anthony Thackston

• 90 degree day! Whew, it is HOT! We need something to cool us down. Where could we go? Sprinkles, they have great ice cream and other frozen tasty treats. Great service + they are such friendly people.Pro tip: Get the Pineapple Dole Whip you won't be disappointed.

  August 24 · Brent

• I recently took my grandson through drive thru for a sundae in a bowl. What we got was so little ice cream and whipped topping he had maybe 7 bites with a mostly empty waffle bowl. The most disappointing $8.45 I have ever spent. We probably had $1.50 worth of product. Many of the young people working there seem irritated to be serving customers. Sad. Seem to have forgotten this community has supported this small business and service/quality is failing.

  June 21 · Donna DeWald

• We ordered a banana split and a hot fudge sundae with nuts! It came out fantastic! Great portions and wonderful flavors!! The employees were Covid safe and very pleasant!! Thank you Sprinkles

  May 21 · Chris Hamm

• We made it back for the Apple dumpling! Yum!!!Friendly drive-thru service.The peanut butter chocolate shake had a very good peanut butter flavor, will get it again. We also got the "Wage War" Whip float. I got the pineapple and it was really good. A friend told us about this place and it was worth the 30min. drive. We will be back.

  September 21 · Christina Varnum

• Corner gelato spot with fun flavor combinations but classics are available. I super enjoyed the gooey buttercake that I got! The portions are on the smaller end, there are tables to sit at, street parking only. Nice spot!

  May 31 · Emma Correia

• I’m in love 😍Affogato all the way.Salted caramel will rock your socks off in that espresso. Fantastic spot and crew. Oh yeah, the X-files. If you like pb, give it a go!

  June 02 · Jennie Sawyer

• OMGoodness!!! I LOVE this place. Today I had a scoop of the newly added Peanut Butter and Oreo Gelato. Super yum! It was peanut butter heaven.I have been a huge fan of Dojo since they first opened at the Findlay Market.I found their Blue Rock location to also be convenient and family-friendly. Plus there's plenty of seating and on-street parking.It's a really cool space.

  September 23 · Madam Tracey

• Ice cream places abound, experiences like this don't! Friendly, party like atmosphere with high energy fast happy service and witty wordplay made ordering and receiving these morsels from heaven an experience. Happy and chatty group was silenced by joy of these flavors, textures, and the great feel of these cones, cups, and sundaes... just don't miss this Northside gem! I woke the next morning wanting to relive this visit immediately!! Thank you Sensei!To all the other mortals out there, Life is short! Master mind and body at the dojo!

  May 09 · Nathan Burns

• Ah Dojo - How do I love thee? Let me count the ways...Gooey Buttercake... Siddharthas Headband... Sweet Corn...If you like gelato - do yourself a favor, stop whatever it is you're doing and get to Dojo. Bring your dog and get them a pup cup.

  May 07 · jgoepferich1

• The owner was very sweet, and the cheesecake ice cream is AMAZING!! It was so good I ordered more for my family.

  August 29 · Sharon

• The owner was nice and gave me a discount. The shake was amazing I got a biscoff specialty shake with espresso.

  January 16 · Kyaire Walker

• The menu was indecipherable. No list of ice cream flavors. I was told it would cost MORE to have chocolate syrup not added to one of the menu options. The building smells like burnt fryer oil. The listed hours aren't correct.(And if you like the local tea, the owner was rumored to be in jail for domestic abuse. ☕)

  July 22 · John P

• I had a great time talking with the owner, he's a really friendly guy and clearly super passionate about this business. The milkshake I got was pretty good, and the donut was alright. This seems like a nice addition to the neighborhood!

  October 29 · a Hayworth

• Love this place! I'm so glad Northside got sweet spot! Strawberry ice cream is awesome! Got some donuts this morning and my family enjoyed them! The owner is incredibly nice and caring.

  September 03 · Natalia Voro

• Coolest place with superb staff! Took my chocolate lab, and we are both life time fans after the first visit! I went on a day that was busy with lots of kids also enjoying the sweet treat. After I placed my order, several children came over to pet my dog. (No problem, she is super friendly) However, while entertaining the kids with my dog- I didn’t hear them call my order. I sat around for maybe another 15-20 minutes watching people come and order and go and I was wondering why I had not been called. Did they drop my order at a busy time? I walked back up to the window to inquire, and they said they did call but I didn’t come. I said “oh no! I’m sorry- I didn’t hear!” They were all to happy to make another pup cup and cone. Even gave me an addition coupon for a free future cone! They just went above and beyond to resolve a situation that really wasn’t a problem, just a mistake on my behalf. Quality people running a quality business. (Delicious too!) million stars and I will be back. Also my sons have become obsessed with the Mystery Machine!!! TRY IT OUT!

  July 04 · Kassidy Moore

• I am 100% positive the Pistachio flavor profile tasted exactly like Almond Paste or Almond Syrup used to flavor coffee…Maybe something is mislabeled? The people I was with ordered the same thing and agreed...We couldn’t eat it. Also odd they use food coloring to achieve the green color for Pistachio.The place was struggling tonight. Tons of people waiting for ice cream & tons of people standing in line to order. A few people asked for refunds because it was taking so long.Came here 3 years ago & the wait was super long…Tried it again last night & the wait was super long with only a few customers.Overall a really odd experience. I know ice cream is low stakes, which is why it was so odd. Especially the incorrect flavor of the ice cream & the comment about food dye makes me question how the flavors are made.

  July 20 · Kevin Reiman

• Absolutely decadent. They do soft serve where they churn the flavor into the ice cream. I had the strawberry flavored Turtle Sundae and we also got a couple blueberry cups. This is a rare, unique find and worth the visit. They also have a parking lot and on-street parking with some covered and uncovered outdoor seating. The seating area had metal tables and seats which looked and felt great!

  May 15 · Jonathan Brutt

• What a fantastic place to dine casually “Al fresco” with the family or friends! the ice cream is the BEST! A definite hidden gem of a place for great ice cream! Or, grab a snack before going to the Incline Theatre! Or take a stroll after drinking in the view at Olden Park.

  May 31 · Christina Tan

• To be honest, we were pretty let down after reading all the reviews hyping this place up. We dont live close to Bold Face and it was on the opposite side of town, but after reading all the reviews, we decided to try it out. My Dad got the chocolate soft serve dipped in chocolate, my mom got pistachio dipped in chocolatw, and I decided to something new and get blueberry dipped in blue raspberry. The only person out of the 3 of us to enjoy her icecream was my mom, who loved the pistachio. We all agreed the dip was not great, my blue raspberry dip was inedible and I ended up picking off the dip as it tasted like flavorless candle wax. My Dad and I both agreed the soft serve lack flavor. The price for all 3 soft serves came to $16.50 too, which seems a pricey compared to some of the other soft serve places weve been to this summer.

  June 11 · Holland Howe

• There is a more limited selection of ice cream and higher prices than you would find at a normal Graeter's but the seating area is super cute and totally original to the building. All Rookwood tiles! It wasn't too busy on a Saturday afternoon despite the larger museum being crowded. The hours are different from the larger museum so plan your trip accordingly.

  February 01 · Emma Correia

• I absolutely love this little icecream parlor and Try to come here almost every time i visit the Museum center. It’s really cool sitting down and eating Icecream in this little historic room, surrounded by the beautiful Rookwood tiles and retro aesthetic. It’s almost like you’ve stepped back in time.

  July 28 · willku9000

• I remember eating ice cream here when I was young and it was always a big deal/fun experience. I've wanted to take my 3 sons to enjoy ice cream in the Rookwood tile environment since we became members back in December, but we would always forget to go early and it would close before we could make it in. We were finally able to order ice cream and eat inside the Rookwood Tea Room yesterday, but I was so disappointed. We spent well over $30 with my museum membership discount and got very, very little ice cream. I believe the lady behind the counter was possibly training the gentleman who ended up scooping and serving us our ice cream. All 3 cups I purchased were barely filled with 2 small scoops of sorbet/ice cream. My middle son wanted a waffle cone, that I had forgotten about until after we sat down, so I went back up and ordered him a double scoop waffle cone, the woman scooped it, and it was an appropriate amount. The 2 employees behind the ice cream shop counter were extremely nice and helpful, I just felt awkward being like "are these 2 tiny scoops all we get for $6.99." We did enjoy the environment and nostalgia of the Rookwood Tea Room. We just wish there was more ice cream served with a double scoop serving.

  February 21 · Aubrey Anderson

• Really wanted to visit this place but it was closed on a Sunday at 3 pm. Apparently it’s only open on weekends and only for a couple of hours in the afternoon. What a shame!

  September 29 · Olga Egorova

• It's nice but do not expect "unexpected" 😁. 🍨 Itself is quite mediocre, bit the place still worth to visit it if you're in the museum

  July 30 · Dmitrii Trubetskoy

• I had the Vietnamese coffee soft serve. There are lots of options for toppings! Super yummy and they had other flavors as well. Cute little addition next to Pho Lang Thang.

  March 10 · Lindsey Hladky

• Great soft serve ice cream. Love the Vietnamese coffee with coconut flakes. They rotate the flavors every few weeks.

  August 01 · nealy willy

• Vegan Soft Serve was everything that I’ve imagined it to be! The overall experience was a 10/10! They even offer me to do a taste test, just to be sure that I was happy and pleased. Check them out if you’re in the downtown cincy area!

  April 01 · Rionchae

• OMG. Vietnamese coffee ice cream?! Yes, please!

  April 21 · Thadd F.

• Delicious 😋

  June 16 · Janee Simmons

• Cute place…delicious ice cream and very reasonable prices. I do suggest checking this place out if you’re in area!!

  July 15 · Janet

• delightful! quaint cafe that sells delicious ice cream and bar food type lunch at a reasonable price. plenty of outdoor and indoor seating.

  September 17 · Haleigh Ammon

• Icecream was amazing!

  July 14 · Heidi Clinansmith

• Just stopped at Seasonal Flavors (former Grant's) in Allen Park for their soft opening. Limited flavors for the moment. Great chocolate soft serve( same soft serve supplier Grant's used)! They have a couple flavors of Mexican hard pack ice cream (flavors will change)on hand. Dole Whip will be arriving this week. Say hello to Mario the owner who was helpful and great!

  July 16 · Morene McNulty

• So first off not grants lol, but it has the potential to be. I've been here 3 times now and have gotten something different everytime and they were all good. Really good ice cream, pretty solid sugar and waffle cones, and the sprinkles are fire. It looks to be ran by a small family and they are very nice and professional I will definitely be back

  August 17 · Mark “IoWnUrMoThEr_288” Mullins

• The owners are so kind. They have a limited menu but the ice cream is delish! I can't wait until they begin to expand & add more items. Great prices, perfect place to bring the kids.

  August 27 · Anjelica Castañeda

• They have only been open 1 day this year. And barely at all last year

  July 31 · Kathleen Pass

• July 19 · elizabeth dale

• La Michoacanita is hands down one of the best ice cream spots I’ve ever been to! The flavors are authentic, bold, and so refreshing. From creamy classics to unique Mexican-style treats like paletas and mangonadas, everything is made with love and top-quality ingredients. The staff is super friendly and welcoming, and the place has a fun, vibrant vibe that makes you want to come back again and again. If you haven’t tried it yet, you’re seriously missing out!

  April 06 · Harshit Jadav

• This is one of the best ice cream places in Detroit! The employees welcome you in and everything is sooo good.

  May 15 · gisselle amoles

• My wife and I went for some treats at La michocanita and really enjoyed the atmosphere. The treats was fresh and delicious, and the best part was that the owner sent us a dessert they had created that day. We were delighted.

  May 15 · Jose Vazquez

• If you are in the reviews checking to see if you should stop by this place or not, look no further because this ice cream shop is a MUST TRY!! Everything I have ordered so far is delicious! Looks just like their pictures on their menus. Its a clean place and has very kind welcoming staff. I 100% recommend you coming here, I promise you won’t regret it!!

  May 15 · Gladys Castillo

• My first time going did not dissappoint! The dorilocos were delicious y las fresas con crema. Can't wait to try everything else, definitely will be going back.

  June 22 · Ariana

• my favorite ice cream

  January 13 · emmelie bicknell

• The best food 🍱

  February 12 · Cruz Gaga

• July 31 · Senada Rakic

• May 27 · Nyasia Valdez

• August 06 · paige guyman

• If I’m in Detroit, I always have to stop here! Best quality products I’ve ever had in the area. They make great snacks, and have a hand painted mural on the wall from local artist Southwest Freddy.

  April 29 · Janette L.

• I used to love coming to this place this is the last time I usually get a Dori-elote but the last two times I’ve had got one either the corn tasted old (echado a perder) or it was cold so this time I went for Dorilocos and now they serve it and paper plates it’s to watery, also bought an agua de frutas it doesn’t taste natural anymore it taste artificial flavors. Take in mind I come from 30 min away just to come to this place.

  August 04 · Nena B.C

• We had split banana and a mixed fruit drink. Both were delicious and good portion. Besides ice cream and juices, they also serve Mexican snacks which looked great on other peoples orders. Will definitely go back for that.

  May 26 · Negin

• Cute little ice cream spot in Southwest Detroit. They have many options but I came for ice cream. I had superman in a waffle bowl. He had one scoop of chocolate and one scoop of butter pecan in a waffle bowl. He said the chocolate ice cream wasn't very chocolaty. They seemed helpful in explaining to other patrons the menu items. Can't wait to bring my children here.

  June 14 · Maurita Grimes

• Decent place. Space is clean, and the staff was friendly. Great place to get authentic mexican desserts. Fruits were overall fresh, and they offer many dessert options. Mexican street food is also offered here. There is a side lot for parking.

  October 04 · D Cam-Aye

• We had a great time visiting this place for the first time. Wow. Talk about options everywhere when deciding what to eat -- come hungry!I would highly recommend only getting one scoop of ice cream. There was so much mess as I tried to eat a double that I can't even imagine how anyone can eat a triple! The cup they have for holding the donut cone is a little short, causing it to topple if you aren't careful.Service was fantastic -- lots of patience with having my kids with me and not knowing what all was possible to eat. Thank you!The tables were clean, the bathroom was great and the space was so well decorated. If you have any love for local spaces and enjoy ice cream, make sure to check out Scream 'N Conuts!

  June 18 · Ryan Brandon

• The best! Delicious ice cream and conuts! The Conut reminds me of a cinnamon toast croissant. The kids Conut scoop is $3.99 and comes with a big scoop of ice cream, a Conut shell and 2 toppings!Lots of classic and creative flavors! The whole shop is also adorable.Definitely a favorite spot for an ice cream!

  July 06 · Judy Pike Locher

• Scream 'N Conuts has been on our family bucketlist and we were excited to stop in. We were the only customers for a bit and our visit was just okay. While my kids loved it, I don't think I would personally hurry back anytime soon.My family was greeted by two employees who were nice to answer our questions but they were a little pushy about choosing a filling. Everyone in my family placed their order and the treats all looked nice except mine which was slopped upside down into a bowl. While the flavor was great, it was messy as ice cream drips from the open cone bottom despite the chocolate stopper. The donut cone was delicious and very filling.After our treat, my kids just had to try the duck prize machine. After my husband ran out to the car for quarters, we put them in the machine only to discover it didn't even work. We went to tell the workers who had seemingly disappeared from the counter. We waited and said the machine wasn't working and the worker said it hadn't worked for a while. Why not put an out of order sign on it then? She was nice to give my two kids a duck from behind the counter but hassled us about the machine.Overall, my kids loved their visit, which was the goal, but there is definitely room for improvement in service and product presentation.

  June 14 · Jenn Much

• Great place! Have drove past it dozens of times and finally stopped. Very clean and cozy interior, great ice cream, great conuts and great people! Highly recommend.

  September 01 · Dan S

• Great location for after the beach. Good Cedar crest ice cream. Got the s’mores conut and was solid. Got the girls cookie monster ice cream and a pirates bounty conut. “Great, love it” “the conut was super unique and really good” overall a solid spot to take you girlfriend for a sweet treat.

  July 06 · Elijah Shefchik

• Really cool ice cream parlor inside the historic Washington House!! I got the Ruby Sundae (butter pecan w/rhubarb sauce.) Staff was super kind and informative. Worth a stop for the amazing ice cream and learning some local history as well!

  June 06 · W AL

• Had the 'Ruby' Sundae and it was excellent. I chose vanilla ice cream as base. They added carmel sauce and rhubarb sauce with nuts, whipped cream and a cherry! Excellent recipe!

  May 28 · Grant Langbauer

• Awesome museum and ice cream parlor. Amazing staff!Please note that the Birthplace of the Ice Cream Sundae is part of the Washington House and has the same hours. See photo for hours as of 6/26/24.

  June 27 · Matthew Derr

• Closed on a Saturday at 4:30pm. Why have people drive all the way here...so inconsiderate to not update your hours.

  April 19 · Rebecca Knox Captain Save A Home (Captain Save A Home)

• Super! Big ice cream - lody! Very sweet and a lot of additives ( included very varies).

  September 14 · Kalina Kuriata

• Got a dozen of the donuts was great way to start the day

  April 10 · Randy

• Absolutely amazed at how delicious these were! Definitely recommend

  June 29 · Austin Fitch

• Delicious ice cream. Very friendly people. So many choices to choose from.

  June 29 · Jordan M Smith

• June 29 · Payton Messer

• June 29 · Makenna Mcvey

• Kind people, cheap and delicious.

  June 19 · toaster bacon

• July 20 · Alexiss Kay

• June 26 · Erika Camarena

• So far this year, we had a great experience, until today. Maybe it was because the place was packed and the person making the creations was stressed. Or, it could be they were their cellphone, as my husband noticed. Mine was cookie dough, watch was a mixture of oreo and cookie dough. My husband was banana spilt, which was all syrup with very little banana or ice cream. I feel sorry for the owner. Good help is so hard to find.

  June 01 · Traci Steele

• All of the Artys are amazing.. The owner is pretty ok too..😜

  March 25 · Darren Hartman

• very good customer service

  June 29 · Jorje Gomez

• Very rude, employees stand at window playing on their phone while you wait to order.

  October 19 · Stacey Miller

• Good is always amazing fast and delicious!

  November 22 · Alexandra Avila

• while waiting in the parking lot eating our ice cream we witnessed a whole family three children two adults get turned away at 7:50 PM. Some very disappointed faces, especially on the children. If your hours are till 8 PM and you're only open during the summer months, why would you turn away people before closing time?

  July 20 · Nanette Bancroft

• Two scoop in waffle cone is massive! And at a good price. House-made waffle cones which is a rare treat. Love the old timey building too.

  July 05 · Travis Stevens

• They were mean, disrespectful, and kinda racist. I am Muslim and we saw that we were getting treated differently than the others. So overall I wouldn’t go back since we paid a lot and at the same time got treated badly.

  July 09 · DANA GOTOPO

• Cute little place to stop and grab a cone. HOWEVER, if not from the area. DO NOT MISS the LITTLE sign in the window, not on the entrance door that says CASH ONLY!!

  June 11 · Krischelle Smith

• Great ice cream, a lot of different flavors. Freshly made waffle cones. A single was very big. Picture taken after eating a bit of it.

  August 13 · Kendra Erard

• Very nice, clean place.Fast, friendly service.Strawberry shake was delicious! 👍👍

  June 04 · Miguel Aguilar

• What a sweet addition to this small town! They offer a variety of hand scooped ice cream, Boba lemonades, iced coffee, and more! The cherry Boba in mocha iced coffee was a hit with our group!

  May 24 · Crystal Campagne

• Super cute little gem of imlay city! Very excited to have a good ice cream shop. Walked in and was immediately greeted by everyone. The employees were very sweet with the kids. Great experience Great prices.

  May 26 · Nikki Comps

• Best Ice cream in the state. Ton of variety and competitive prices. Staff are very friendly and the inside feels clean and modern. Probably the best addition to Imlay in a long time.

  June 20 · jakethesnake

• Such a cute and fun new addition to Imlay City! Amazing ice cream, shakes, and boba!!!! They even have pup cups for your furry loved ones, highly recommend checking out Meesch’s🍦☀️

  June 15 · Emma fick

• 1st time going here and it was an overall experience. The staff was nice and the service was quick. I love the fact that they have a big parking lot. My kids and niece ran around and played. The ice cream was fresh and delicious. We had us a good ol time. They have many different flavors.

  October 07 · Ashley Harris-Jackson

• TLDR: Lower your expectations for customer service to worse than McDonald’s & only order basic things like soft serve and you may be fine.Update: Gave it one last chance as we had the rest of a coupon to use & it confirmed never returning. Rude staff & out of chocolate soft serve. Then the girl taking the order only gave us one of the only two things we ordered. Not paying attention at all. Menu is super confusing.Was super excited to try this place out as a first time customer. When we arrived we glanced at the menu as we waited. Another customer came up with her kids standing as if she was going to cut us- looks like she knew the owners because they let their kid run inside the kitchen eating.. Not the most welcoming intro! Ice cream was decent - I got Cookie Monster & was confused because it was just Oreo until I got to the bottom where there was a small cookie dough chunk. I got two vastly different flavors in a cup but they somehow tasted the same? Not the worst ice cream I’ve ever had but won’t be rushing back. /: always a shame when you’re excited to try a new place but the service isn’t great, oh well!

  June 08 · Brittany

• The girls at the counter were quite rude and short with us. We ordered six ice creams. One of them was a banana split, and when we asked to swap out the flavors with others, they tried to charge us an extra 50 cents per scoop subbed out.Then when one of the ice creams was supposed to be in a waffle come and it came out on a cake cone, we said it was supposed to be in a waffle, and they aggressively threw it in the trash and walked away without saying a word.Then one of our sundaes was all ice cream and basically no toppings. I’ve attached a picture for this.And finally, they advertise on a chalkboard sign out front that they have chili dogs, but after we’ve ordered it, they tell us they have no chili and no cheese.

  July 13 · Michael Walker

• Service and products have hit rock bottom since opening. They were phenomenal when they opened and now their overpriced shakes all come out vanilla after waiting 15 minutes since no one there cares or knows how to make anything. Used to be a go to place and now we will save our money.

  May 31 · itz BaGGo

• Ice cream was not good at all I had a Reece sundae with chocolate ice cream and it tasted like it was freezer burnt. It’s not layered either so it’s just a large cup of ice cream with a little bit of toppings on it.

  May 21 · E Oliva

• The place is kinda small, and the woman working on the mini golf side didn't seem too pleased to have us there. Can we arrive at 40 minutes before they closed. when she told us that, I asked if that would be enough time to finish. She said if we rush through it, yes, because she didn't want to stay there past closing time. The posted closing time for mini golf places usually means the last time you can start. Regardless, it was fun. There were some unique holes. Oh, and for some odd reason, they had half pool noodles stuck in the bottom of the holes.

  June 14 · Brian

• Fun putt putt golfing. Good ice cream and friendly people. Made a nice end of day for my sons 11 Birthday.

  September 10 · jason mckenna

• Small putt putt course that was not open when I went there. Small ice cream was open. Restroom on site.

  September 29 · Dave

• My truck broke down this little town, the only way to get food was delivery and order I medium pizza , it test soo good perfect, and they are very freidley people, I will stop if I come this area.

  November 11 · Mohamud Warsame

• Very nice, fun place to take my grandchildren. Nice/fun themed minature golf, walking trails, and playground. Only gave a 4 as they didn't have a kiddie menu or small cups with lids for little ones. Meatball sub, french fries and boneless chicken was good. Although they did not have a specific kids menu, they did have hot dogs and pizza, and a 6 or 9 piece boneless chicken wings. Plus slushies with lids.

  August 20 · Patty Mustar

• Awful customer service. I walked up to the window and when the girl came to get my order she did not greet me. No eye contact was made and her attitude was horrible. Paid for 2 twisters which were not filled up fully, even though they are pricy. The twister pictured it the buckeye twister, it tasted awful! I am not sure if the buckeyes were bad or if they messed with it somehow. I’ve had this same ice cream a million times at other locations and it’s never tasted weird before. I recommend the heath location.

  July 15 · Hazel Burden

• Been there when it was Mick’s and never had a bad experience. Ordered three hot fudge sundaes and the ice cream was all melted and was room temperature. If they were having problems with the machine they should have told us before hand. No apologies or anything when they passed them out the window. Should have complained, but didn’t. Not a good start for the new owners.

  June 15 · Ray

• My family's favorite ice-cream shop!

  April 21 · Adam Malherbe

• This one Is the worse out of all of them they have limited supply and no slushies

  June 20 · Beth B

• Great as always.

  June 18 · Brian O’Hara

• This place was so delicious! It was a bit overwhelming as a new customer being that there were so many unfamiliar, but tasty looking options. However, our confusion was quickly recognized & ALL of the staff was so kind to introduce us to the menu & provide us samples.The ice cream was so delicious & was the perfect accompaniment to the cute, bright, interior. We can't wait to return!

  August 07 · Tasha Simmons

• Stumbled across this place on accident but glad I did. Very unique dessert options as I am not familiar with Mexican ice cream and treats. The cream based Popsicles were good but I didn't try the water based to really give a good comparison. Ice cream option pretty wide range. Will be back to try other treats.

  December 03 · Zac W

• Tantos sabores maravillosos, it was difficult to decide so I will have to come back and try other flavors

  June 25 · Grace Jones

• Absolutely amazing! A little hidden gem. Amazing fruit bars!!! Mango cup with tajin is also very delicious!!!! Highly recommend!!!

  September 07 · james mcdonald

• We found the place on Instagram and decided to give it a try. OMG! the ice cream was so good and the corn to die for. I'm actually going back today with my children! LOL

  June 08 · Marie Smith

• Very cute little hand dipped ice cream shop. The inside is standing room only. May three little tables outside. Ice cream was delicious! It sits on Buckeye Lake!

  June 17 · Tiffany

• Love this little shop! Atmosphere is great. Ice cream is delicious. The young lady working tonight used a clean scoop for my son since he has an allergy. Cant say enough about how happy that made me. Highly recommend this place!

  August 10 · Patrick Elston

• Friendly girls working here who are always sweet to my kids. It is conveniently located and you can’t beat it on a hot summer day.

  April 02 · alex43223

• Very expensive. Patio seating only. They have good mint chocolate chip. Worth it if you don't mind $10 for you & the SO to have "1 scoop" (2 actual scoops) each. Good service!

  July 15 · Jordan Wolfe

• GREAT ice cream. Love the dairy free sorbet- best I've had! Beautiful view of the lake and shady place with breeze to enjoy your treat. Right along the bike path! You can dock a boat on the edge of the docks by the big "open" flag.

  September 09 · Carrie Schmitt

• Great variety of ice creams, plus malts & floats. My wife and I thoroughly enjoyed our selections & the ice cream tastes fresh-made. Employees were friendly and let us sample their offerings.Definitely a few steps above DQ! 🍦🍨🍧👍❤️

  June 21 · Stefan Wassick

• Hands down, the best ice cream shop I have ever been to. The staff is uplifting and courteous. They have indoor as well as outdoor seating. The very nostalgic yet up to to date vibe makes it that much more enjoyable!

  April 29 · Tiffanie Vernon

• They were actually closed and a young man was taking trash out and we asked if we could still make a purchase and he asked Billy. Billy welcomed us inside,even though they were actually closed. Explained how he served his pasta ,and showed us his to go serving size ,and all the different ice cream and the three different kinds of cones he had. He also gave us a menu to take home. Then he served us up 3 ice cream cones. He was very kind and helpful. I will definitely be coming back to have his pasta soon. Thank you for going above and beyond to explain all you do there even though you were closed 5 stars to you Billy

  March 20 · Elizabeth Robbins

• Always great ice cream and the decor in the shop is funny and cute. We also really like both the indoor and outdoor seating 😊

  July 11 · Kyla Dell

• Friendly staff many great ice cream flavors yo choose from. Altogether great place to visit

  May 14 · Mandi H

• This place got a variety of options of flavors. It is pricey but their ingredients are fresh and delicious. One of my favorite flavor right now is the white lotus macadamia, it is sweet but also got crunch toasty nut taste.

  April 19 · So S

• Tried this local establishment for the first time and enjoyed a generous one dip serving of Banana Honeycomb in a waffle bowl which was very refreshing on a summer afternoon. Flavor was not quite as subtle as Jeni's at Factory 52 but it was good enough to know that I will be back.

  July 27 · Ken Gibson

• Really enjoyed the quick friendly service and was very pleased with the suggestion of ice cream. I got brown butter cream and it was amazing. My son who didn’t want ice cream ate most of it because it was that good. The other flavors we got didn’t compare but I’m sure if I hadn’t had brown butter cream first they would’ve been great as well.

  June 29 · Melicia Pastorek

• When we went in for the first time they were pretty busy, but they worked hard to get everyone served quickly. Everyone was friendly. The ice cream is delicious. They have a great variety of unique flavors and are happy to let you sample.

  April 01 · Raema Williams

• First time to Hello Honey was this evening. Great ice cream. We shared a scoop of the Brown Butter Carmel and the Biscoff Cookie ice creams. Both were very tasty. Friendly staff that were efficient despite the long line. Hoping they do well and stand the test of time in Pleasant Ridge. Still a little bit of interior work to be done prior to full opening. Will 100% be back!

  August 20 · Brandon Bowers

• I really wanted to like Dairy Crest — we don't have many local ice cream spots, and it's great to see a new one pop up. But after two visits, I'm left pretty disappointed. I'm originally from an area with a lot of great ice cream shops, so maybe my expectations are shaped by that — but even taking that into account, the portion sizes here feel really off.The first time I went, I ordered a medium, which felt pretty small. So next time I ordered a large, hoping to get a more satisfying portion. What I got was basically the same amount of ice cream as before, just in a larger cone. When I asked about it, the staff confirmed it was the large. I let it go that time, thinking maybe it was a one-off mistake.But I went back today and the exact same thing happened again. Paid for a large, got two or three swirls of soft serve — which is more like what you'd expect from a medium or even a small in most other places. I’ve been to shops where sizes are clearly defined by the number of swirls or weight. By those standards, this “large” really doesn’t measure up.I’m not sure if this is just how they portion their cones or if it was careless staff both times — but either way, as a paying customer, it’s frustrating to feel like I’m not getting what I paid for. I really hope they reconsider how they portion out their sizes, because I want to support local businesses, but right now I’m not getting value for my money.Ive attached a photo of another Ice Cream shop I go to's sizes for reference.

  May 30 · chris burnett

• I just tried this place last week and have been here 3x, so that should tell you something!1st time I got a hot mocha latte and an iced extreme mocha with a hot pretzel. All delicious.The 2nd time we got coffee and breakfast. We ordered two iced extreme mochas, and the 3 egg, with bacon and 2 English muffins to split. They had English muffins on the menu but didn't actually have English muffins, so we got toast instead. Food came out with lots of butter and jelly packets and the eggs were cooked perfectly! Over medium is hard to get right, cause I hate jiggly whites but love runny yolks, so these were great. The owner or manager came out and chatted with me about the English muffin thing and apologized, and told me about some plans they had for the location, and everything sounds great!The next time we got iced extreme mochas and a hot pretzel. Delicious again. I think it's going to be our thing.Definitely give them a try. I'm excited to explore more menu items.

  April 07 · Ashleigh Sanders

• Since switching owners to the Bean Haus, this spot seems much better. Opening early for coffee is a great move, and I'm only a short walk away, so I've made this a regular stop.The coffee selection is solid and the five-dollar burger is great, though one time I ordered it they forgot to add the toppings.Oh yeah, they have ice cream too. Classic soft-serve.I'm always excited to stop here, though a couple times I've walked by around noon and it looked like they were closed (no lights, walk-up windows covered up) so that was confusing.Overall, seems great for what it is, and a nice local spot to support, but a little inconsistent.

  July 02 · Tyler Wengerd

• I ordered a small float with barqs red cream soda and vanilla soft serve. It was delicious but not enough ice cream was added to it. I also ordered a large vanilla ice cream with cherry dip and sprinkles for my boyfriend but they gave me chocolate ice cream with cherry dip and no sprinkles. He said he liked it but I thought it was gross and the fact that I clearly said what I wanted for his ice cream and they didn’t listen is bad customer service. They were also out of waffle cones which is what he wanted so I had to get him a cake cone. I might return here but only for my float and next time I’m gonna make sure I make it clear to make it exactly how I want it.

  May 01 · Jacinda Blum

• Huge change in selection - the menu has to have quadrupled in size, so many things to choose from. Still my favorite - Large Vanilla Malt! Recommend hitting them up for a Breakfast Burrito on your way into work.

  April 28 · Sue Steller

• Awesome place, awesome staff. Met with the owner today, really nice guy, stop his busy day to speak with us. The staff was friendly and service was fast. Come beat the heat and enjoy the Hawaiian Ice.

  June 29 · Jeremy Trammell

• new location was very nice. really good for a refreshing treat I would highly recommend. Bring your kids!!!

  June 20 · Alexis Clark

• Really cool place! They just opened up after a while and it tastes fantastic!

  June 21 · Cooper Ward

• I took my daughter to Hawaiian Ice Castle since it first opened. I ordered my daughter her ice treat and paid. The teen working at the window slammed the window. I was confused because when it was just Snow Castle they gave you what you ordered out of the same window. The teen never told me there was another window. I finally found the other window to get the ice treat and a different teen handed me it and closed her window. Not to mention they aren't too polite on their Facebook page either when asked about prices and flavors offered. Overall the new people who took over are rude! Nothing wrong with the ice treats but probably won't come back due to the staff being unprofessional.

  June 28 · Miranda M

• Better than ever!

  June 25 · Kestra Moore

• Stopped here for a tasty treat after a golf round with my grandson. It was close by and a refreshing treat. The service was quick. The wait staff were pleasant. The pricing was reasonable. The shakes were very good.Stop by for a tasty treat.

  May 31 · Dennis Jasinski

• Such a fun little local spot. My children always love getting a treat from here. Pricing is fair and the staff is always friendly!

  July 07 · Ryan Goldbach

• Cash only! Yummy spot with fun options. Parking lot available.

  May 09 · Emma Correia

• Love this place and I stop here fairly often. Ordered a sundae today and noticed the plastic spoon had such sharp edges that it was cutting my lips while eating similar to a paper cut. Several hours later I can still feel a slight degree of inflammation. As an adult, I think I can handle it. But kids may not be so lucky or their parents so forgiving. This could easily be solved by upgrading to a higher quality spoon with a smoother edge. I'll stick to shakes when I come here in the future.

  May 15 · Thomas Hahn

• Best soft serve around. Great prices and cash only.

  June 09 · Michele A

• Fried dough for 7 bucks at the zoo was an awesome snack.

  June 12 · Jacob Valleau

• Rude staff today at this little food stand. They acted annoyed and didn’t seem to want to be here.

  September 10 · Joel Mires

• Honestly it sucked. It doesnt take 10 minutes to make a pretzel, especially when there is 4 people working

  July 10 · Andrew Gordon

• This was not open when I went.

  May 30 · Pa Houa

• Dads

  May 27 · Wolfi

• Fresas con crema no juice all dry would not recommend

  June 22 · Cynthia

• these fresas con crema were so yummy and creamy 🤤🤤 100% would recommend

  June 24 · Ray Ruiz

• June 24 · Eduardo

• If they can make it here, they gonna make it, anywhere...

  July 31 · Scott F

• Much needed ice cream spot in midtown that actually has dairy ice cream. The samples during their soft opening were great, big fan of the Peach Basil. Looking forward to them being at full capacity and how they’ll use their outdoor space!

  July 22 · Jake

• April 19 · Tyler P

• Excellent ice cream and service! So many delicious flavors to choose from. Definitely worth the trip!!

  June 11 · Katie Hammond

• We had some of the best hard serve ice cream in this area!

  March 16 · David Acord

• Amazing customer service, employees are very kind especially Marissa and Esban.

  July 17 · Kira G

• Delicious

  May 27 · Sarah Templeton

• August 15 · Kenzie Hammond

• Stellar flurries! Amazing malts! Topher knows what he's doing, my food (hot or cold) is always delicious from KW.

  June 28 · Kallista Laven

• This is right next to the Butterfly and Bug place. KETTLEWELL'S IS AN ICE CREAM MUST STOP!!OMG, my Reeses Peanut butter cup Flurry was LOADED with chunks of goodness!!! The small is a good size, filled me up.My daughter was disappointed that her nachos were the dip in the cheese cup kind, but the flavors were good.My husband got a pretzel, which took the longest to get. But a wait is worthwhile for freshness.There are covered picnic tables to go sit at to eat your food. And I saw an outhouse nearby.

  June 30 · Michelle McDonald Vlastnik

• Great little stand! Excellent dogs, awesome ice cream, especially the flurries. Great prices and great staff.

  May 16 · Rich Clark

• Amazing! Yesterday on Father's Day, as we got out of the vehicle, a baby deer was feet away grazing on grass!! It was a cool experience and made even better with a super cold treat! There was plenty of topping in there with just the right amount of ice cream!

  August 01 · Sam Roach

• My son and I stopped in and had some awesome treats! The orange cream float is wonderful, and the blueberry cheesecake supreme sundae is amazing, too! Cant wait to get to check out the butterfly house and bug zoo next door sometime!

  October 04 · Chris Caudill

• My boys loved the "dirt" sundaes after playing hard at the beach. Fast, friendly service.

  June 23 · Paul G

• Absolutely amazing! had the ice cream nachos and they're to die for! Extremely fair pricing too!

  May 26 · Josh Marr

• Great choices, super friendly customer service and the ice cream nachos were to die for

  May 26 · Jaz Wilde

• Great service! I took my kids here for ice cream and they were so nice and kind would definitely go again!

  June 19 · Nathan D

• We hired Sugar Buzz for our wedding and would recommend to anyone in their area for their event! They were very easy to work with, and our guests loved it!

  September 02 · Shelby Moody

• Snack bar for park. Had a small picnic and enjoyed the view. It was very windy that day and which made for some nice waves for people to play in. Nice park to enjoy the day for the whole family.

  January 11 · Whoami 0070

• I had an amazing meal at kayak Kafe!! The chili dog and smoothie was so so good! I also had some ice cream that hit the spot as well!! The employees were so kind and always had a smile on their face. Kayak Kafe has a beautiful view of the water as well! Totally recommend this spot!!

  August 22 · Karen Tolley

• Had a delicious m&m flurry with a great view! Will be back :)

  May 27 · Katie Arnold

• Went to 3 different Mcdonalds for a soft serve ice cream, to no surprise the ice cream machine wasn't working. Thankfully Kayak Kafe just got a new soft serve ice cream machine and was able to serve myself and my group of 4 with delicious chocolate and vanilla ice cream. On a hot day, they are the perfect place for a treat!

  June 06 · Nicholas Featherstone

• You’re paying for the convenience. $4.25 for small ice cream cone (ordered a medium, which is very small).Edited to add, after reading biz response: I strongly suggest a Kafe rep get a cone from a competitor, and realize that the Kafe cone is literally half the size of others. Go on over to Leone’s (whatever it’s called now) and find out for yourself. And why should I pay for a large or giant when the size will be other’s medium?

  June 25 · Sally Smith

• Cute ice cream shop and deli. Seating inside and outside. They serve ice cream, smoothies, and bubble tea. Some deli food selection too, like soups and quinoa bowls.

  July 06 · Courtney Fung

• September 12 · Peach Cheeks

• This place was absolutely amazing !!! the shaved ice was very smooth and silky, and the flavors of the juice were off the chart. I am so glad we found this place we've been to a lot of shaved ice places all over the country. But we really don't have one local to us. So I'm so excited to find this. We will absolutely be going back quite a bit.

  July 08 · Dj Sullivan

• Excellently done 808!!! We’ve been to Hawaii and have had shave ice in Kona and Hilo and you are knocking it out of the park!! We will definitely be back to try more combinations!!! (Only way your shave ice could be better is poking holes in the ice with a straw so the syrup can reach all all the way through).

  September 11 · Lisa

• No public bathroom... Not even for a 5 year old. We had to leave in a hurry and they didn't have covers for our ices. Disappointed. The person who took our orders was very very nice though...

  June 08 · MariaElena Barros

• We had a small cherry ice, Lahaina Luna, and a chocolate shake. Both enjoyed their ice, but the chocolate shake even though very good was loaded with chunks of ice cubes that kept getting stuck in the straw. It just may not have been blended very well. It just became annoying when you were trying to drink it. The staff were very nice, and the area was decently clean. I do recommend this place. If you have children, don't forget large quantities of napkins.

  May 22 · David

• Maybe I am Not a big fan of Shaved Ice, the place was organized , fast service , busy , loved the ideas that the menus are large and placed near the line that you stand in. You are given many options , I selected the Blue Raspberry , it was large but I did not like it sorry , I do not think it was worth the $5.99

  July 26 · Freddie A

• this was the best experience i’ve had at an ice cream place! the workers are super nice and friendly and the prices are very good as well! the design of the shop was so pretty and the actual ice cream tasted amazing! I RECOMMEND!!

  July 08 · Abigale

• I asked for a regular ice cream cone, which we received and my child started eating as I paid. I asked about the ONE dollar “waffle cone” surcharge. They insisted that this regular old cake cone was a waffle cone. And that the actual waffle cones in the case were a TWO dollar charge. The audacity to call a cake cone a waffle cone when there is a waffle cone next to it is wild.Don’t lie about what kind of cone it is, you’re not introducing ice cream to us. We all know the difference between cake cones, sugar cones, and waffle cones. This is just silly nonsense.Then I stated that customers won’t be happy about this “policy” and they told me they’ve been open a WHOLE week and I’m the first to complain.I don’t think I’ve ever gone out of my way to leave a negative review in my life. But I do know what a rip off is and this place won’t get my business.****Edit to add**** since posting this HONEST review from a REAL customer with a receipt, the company has encouraged fake reviews from employees and OWNERS that have been written by AI. And that’s exactly what I’d expect from a business that tacks on a dishonest surcharge for a regular cake cone and insists it is a waffle cone 🙃🙃🙃

  April 24 · Manias Family

• I absolutely love this ice cream shop! The moment I took my first bite, I was hooked. The taste is incredibly rich and full of flavor. Every scoop is smooth, creamy, and perfectly balanced—not too sweet, just right. Whether it’s the classic flavors or the more unique creations, everything I’ve tried has been delicious. You can really taste the care and passion they put into every batch. If you’re an ice cream lover like me, this place is a must-visit!

  April 24 · Shravya Shetty

• amazing customer service workers were very nice and friendly! very funny too. i love how pretty the shop is and very well kept. ice cream was amazing and prices were good as well.

  July 08 · Eleanor Seedhouse

• I had a disappointing experience at this ice cream shop. The owner was not polite and made the visit uncomfortable. Good customer service is just as important as the product, and unfortunately, that was lacking here. I hope they work on improving their behavior towards customers.Let me know if you'd like to include specific details or adjust the tone (e.g., more formal, stronger, or softer).

  May 24 · Katya Fed

• 10 stars! ⭐️The BEST shaved ice in town!!! The staff was so friendly, helpful and patient while my family picked our flavors!! I can’t say enough about how much we love this place! I wish we didn’t have to drive 25 miles to get there but it’s worth it!!! 🍧🌈

  May 30 · S L

• This place is amazing i would definitely pick this spot in the summer🍧

  March 14 · Kendall Slepko

• Large portion sizes, wide variety of flavors...$4.99 for a small (pictured), $9.99 for a large with everything. Raven feather slushy was delicious, blue raspberry with coconut and vanilla topped with whipped cream💙

  July 11 · renee furyes

• Lots of flavors to choose from! Even though you can choose up to 3 flavors or a combo choice, 2 flavors are definitely enough to keep your tastebuds happy. There are 2 sizes, small and large. The small size is definitely enough for one person. The large is good if you have multiple people sharing one.

  August 23 · Shannon Birdsall

• Quick window service and very friendly team!! The outside area where you sit is clean and the tables have holes cut out of the picnic tables.The shaved ice is completely different from a slushie. It's very light and really fresh! The flavors are full and refreshing. You can add a snow cap which condensed milk drizzled on top. You can also add ice cream to the bottom!808 Shave Ice also serves bubble teas and shaved ice drinks. Always an awesome experience!

  July 06 · Lisa I. S. A.

• Best Chocolate Milkshake, I’ve ever tasted

  December 09 · Hypernova The hedgehog

• Hands down, the best soft-serve ice cream in southeastern Ohio. Every time I’ve gone, the staff is always so incredibly friendly and the ice cream is criminally underrated.It’s attached to a beautiful farm/flower market which makes for a great hangout while you enjoy your sweet treat. There’s also direct access from the Hocking River! You can paddle right up and grab ice cream! The prices on everything are very fair. 10/10 spot, more people need to know about this lovely little shop!

  July 06 · Madilyn Brown

• Very lovely little ice cream place! Nelsonville has next to nothing in the way of nice little eateries like this so it’s nice to finally have something down here. The food is nothing “super unique” or anything like that but it is good and the prices are decent. Staff is very friendly and swift with orders, and there’s also a little area behind the truck you can walk down to that overlooks the Hocking River, as well as a greenhouse across from the food truck.Would definitely recommend for families passing through that want a quick, cheap snack and cool down!

  February 16 · JewelNicholeArt

• Ice cream, fresh fruit, and a greenhouse too? This is one very cool business that's worth a visit.

  July 16 · Doc Benson

• Fannins just got this ice cream truck.Their ice cream is fantastic!It is by far one of the best ice cream places out there!My wife and I tried the Cheesecake Fannin Flurries and we will be back.A large ran us about $5 each.

  May 04 · Phillip Merrick

• Best ice cream around and wonderful customer service!

  July 15 · Candy Bradshaw

• Ice cream is always a solid treat for the kids. The ice cream was good, but the lady that took my order was not nice. I understand people have days but please don’t take it out on the customers.

  July 15 · Josh Hunt

• Fresh, homemade tasting ice cream, the best we've had in ages. The Peachy Peach ice cream is delicious and has chunks of real peach in it. If we lived in the area we would definitely come here often!

  May 15 · Pete S.

• 6/6/2020I was craving ice cream and the locals said it was miles for ice cream unaware of this hidden gem near Spring Mill State Park.The staff was super friendly and the pricing was great. We visited when it was 91 degrees.Soft serve is their ice cream and it hit the spot. They have seating around back!We didn’t have the privilege to enjoy a iron skillets... there is always tomorrow

  June 07 · Mr. Wiley

• The persimmon pudding topped with soft serve ice cream was perfect after a hike 😌

  July 13 · John C

• A good old fashioned style ice cream stand. We definitely made an impromptu stop and enjoyed the strawberry shortcake and persimmon pudding. Great stuff memories are made of.

  June 20 · Robyn Wirkerman

• Great

  September 12 · Latesha Carter

• Excellent little ice cream shop! Found this place while camping because we wanted some Dole Whip like Disney serves. Their pineapple-strawberry twist is absolutely fantastic, and now I think Disney should offer it! Yummy shakes and sundaes... we ended up coming here twice for desserts! Highly recommended!

  June 01 · Amy Rohrbach

• Surprisingly challenging course! We had a good time putt-putting for the first time in ages. It is a beautiful putt-putt course with all the different trees, plants and ponds. And the ice cream is delicious!

  May 13 · Joletta Belton

• What a gem! Tucked away in the middle of nowhere. Nowhere for me anyway since I'm not from here. The service was great with a smile. And the Ice Cream was perfect and big portions too. I couldn't eat it all. I wish we had more time to try out the mini golf. Highly recommend anyone to come visit to put this on their list of visited places in the area.

  June 22 · Darwin Sayo (Darwin S)

• The ice cream selection is incredible, with so many delicious flavors to choose from. Every bite was pure happiness! The mini golf course was super fun and well-maintained. Perfect spot for a fun outing with friends or family. Great vibes, friendly staff, and overall an awesome experience! Highly recommend! 🍦⛳️

  April 05 · Angie Holmes

• The best ice cream in the state. Amazing selection. Good prices. Generous portions. Friendly service. Color changing spoons!

  July 10 · Scott Struzik

• The ice cream was great. We really liked the ice cream. The size to price was decent taking into account that it is in a tourist location. The reason for 4 out of 5 is that the first time we ordered we received the wrong ice cream, vanilla instead of cherry soft serve. The second order I realized after the fact that the change I received back was less that I should have received by ~20 cents. Nothing to worry about though. Otherwise we really loved the ice cream!

  August 31 · Ryan Baert

• Amazing!!!! Definitely go here right away. Ice cream is great and all the flavors are so interesting and good. Perfect for tourists wanting a taste of local Michigan produce.

  July 27 · Hazel Hendrickson

• Ice cream was mediocre. All but one flavor was cherry something. Waited entirely to long.

  June 26 · bmille88

• Awesome staff and delicious ice cream!

  July 08 · B SNOW

• Service was fast, and prices are reasonable, but the ice cream lacks flavor and it's just sweet (we tried 4 different types). Also portions are huge, kids size is the smallest they have, but it's definitely too big for a child.

  July 03 · Julia Maroz

• Good place to stop for ice cream. $5.50 for a baby cone this size is a good deal to me. Recommend the rush hour hand dipped. A couple of young people running it, but did pretty good.

  July 22 · Alyssa Sensenig

• Heard this place gives very generous portions. Got a two scoop cookie dough on a waffle cone and this is what it was. Pretty generous. Staff was nice though. $16 for two double scoop waffle cones. 🤷

  June 19 · Chris Johnson

• High prices and small portions: $5 for a baby (one small scoop), and $6.50 for a small ("two" scoops; see picture). Ice cream is decent tasting, but you're better off getting ice cream at Cherry Republic.

  June 15 · Laura Harke

• Cute ice cream spot with the best name in my opinion! Stopped by in the afternoon before heading off for our adventure. My favorite is blueberry ice cream so I had to get that mixed in with just a little Eskimo Kisses ice cream. This was the “Baby Cone” & was only $5!

  July 18 · Amy Hang

• Zero customer service. Go across the street for a business that stays open until it’s posted hours, keeps its counters clean, cares about its customers and does not treat being a business like a favor to the tourists trying to patronize the community. We arrived before 8:45 and were told they were closed even though they were supposed to be open until 9. It would be nice if they did not only accept cash and were actually willing to pay taxes like the rest of us.

  July 05 · Scott Lockhart

• Págos Ice Cream Rolls and Bubble TeaIce cream rolls.Using the cold pan style. This produces a richer ice cream taste.Interesting place.I gave them 4 stars because of solid taste and not overdoing it. Good start. Work harder and stay true. Above the average ice cream place.Highly recommended

  April 18 · Kalvin Hang

• Don't pass this place up! Delicious ice cream rolls with a variety of unique flavor combinations to choose from.The shop was well kept and the staff was friendly. Didn't get to try the Bubble tea, but good to know there is a place in RO that has it. I'll be back!

  June 22 · Matthew Hart

• Such a cute little place. The rolled ice creams and bubble tea we got were delicious!! When we got there, there was one other group before us but we got our rolled ice cream faster than I thought and the staff was so nice and friendly. We’ll definitely go back.

  February 24 · Ka Xiong

• ICE CREAM ROLLS- just like you see on social media, they got em 🤯 🍨🍨!!!!Absolutely amazing, it's a MUST TRY!The shop is super cute!!Service amazing 🤩Ice cream was some of the best I've ever had. Period.So fun bringing my daughter here. We love it and love the experience ✨💙

  September 27 · Sade

• Small ice cream roll shop in Royal Oak that’s worth every penny. Service was great and the ice cream rolls were even better. Will definitely be returning soon

  February 08 · Nthabie Serunye

• They were sold out of a lot of ice cream flavors for the season so I opted for the birthday cake and it was sooooooo goooooood!!! Yellow cake with fudge pieces and sprinkles. I feel like my photo doesn’t do the size justice but I was very pleased with my serving. I’d get the same thing next time or try the custard.

  October 22 · Nicole Ridgely

• CUSTARD M’LADY 🍦Step on in to custard land USA…or that’s what we thought…after a long hard day of enjoying interior Detroit, it was time for custard! But they were all out. With many other flavors our too. 🥺But it was a unseasonably warm day and hey, i’m one to give them a break and a big pat on the back. They had chocolate!! and guess what my secret is?…I love chocolate. Yum!! 😋My Misses was devastated by the lack of custard. I comforted her and it was okay. Chocolate ice cream also helped in that situation. Hehe.THANK YOU!!!!

  April 19 · Parker Uber

• Great customer service. An awesome vibe with delicious custard and ice cream. I think it’s a historic building.

  September 16 · David Torres

• Dole whip tasted like Disney dole whipAmazing!Some of the best custard I’ve ever had!! Hope to be back soon.

  May 29 · Alexandra F (Alex)

• Dip ice cream was fantastic, custard tasted a bit like spoiled milk. If I was in the area I would stop for a scoop but I would steer clear of the custard.

  May 18 · Melissa M

• CASH ONLY!!So good! This is my first time coming. I got a Oreo tornado with sprinkles and brownies! Less than $10. I’ll be back

  April 24 · Nadia Nicole

• ⚠️ Cash Only ⚠️This place is absolutely wonderful! The service is amazing and friendly, and prices are fair. They have a lot of options to choose from and it's awesome quality! My favorites are the Tornadoes!

  June 14 · Harrison Mina

• CASH ONLY!!! VERY CHEAP!!!Tasted like an off-brand Dairy Queen. Not bad, and delicious! I ordered an extra bowl of Oreos for my mixer and it costs $0.75. But overall pleased!

  September 04 · Alexandra F (Alex)

• Cash only is patently ridiculous in the modern world. People don't carry cash for almost anything, can't believe I drove 20 minutes out of my way to try this place and couldn't even buy anything without going to an ATM down the block .

  July 16 · M K

• Really great place! Been here a couple times now and love getting the tornadoes. I got the strawberry cheesecake one and it was delicious! Real bits of strawberry not just like a flavor sauce and lots of cheesecake pieces! Spent about 14$ for two larges tornadoes. Very quick service.

  October 05 · Rachel

• Clean establishment, easy parking. Got the brownie Sunday. Prices are decent. There is indoor seating available. Was hoping there were more fresh fruit options available to mix into the ice cream and vegan options.

  July 19 · D Cam-Aye

• The ambiance here is calm, sleek, and inviting. Great service with mouthwatering delicious ice cream to add to the mix!

  June 25 · pebblesctd

• Hey this place is nice. I just happen to look for ice cream and this place showed up. Got the brownie delight and yeah I'm completely satisfied. I'm definitely going back. Only one flaw too them is that they in a corner of a store front so u can easily miss them if u not looking for them. Next time I take a pic of the ice cream I get from them.

  June 15 · Ray H

• I bought the Strawberry Shortcake. To my surprise it was really good!! This was the first time I ever tried rolled ice cream. The salted caramel mixed in with the whip cream and the strawberry flavor enriched in with the ice cream rolled up and evenly spread throughout was sooo amazing! In addition, the owner was very polite and friendly. Too, the inside was exceptionally clean. I'm looking forward to going back...

  May 04 · Kenya Sims

• My kids and I watched our ice cream being made and it was great! The ambiance, the ice cream and the service went phenomenal! We will definitely be back!!!

  July 10 · Briana Brown

• I’ve come here many time, always expecting a better experience than the last. Unfortunately, the ice cream is always melted, especially the flurries. Prices are pretty steep for ice cream soup.

  July 06 · Jenia

• Had chocolate soft serve chocolate dipped cone. So good! Great neighborhood ice cream shop.

  July 16 · Chris Osborne

• Traditional place to get ice cream in the are. It has been around for decades!!!They have plenty of flavours and options to choose from . It's cash only.A place not to miss.

  July 30 · Keren Amaya S

• Genuinely my favorite part of living in Clawson is going here during the summer. Make sure to bring cash to grab yummy ice cream. It's got a great sitting area next to it to enjoy soft serve with friends

  January 26 · Michelle McCrea

• Dairy Q has a wide variety of options. Great prices and generous sizes. Cash only!!

  June 09 · Lori Larson

• saw a couple people walking by with ice cream and saw a line around the block. We lined up out of curiosity and heard many people saying it’s the best ice cream in Detroit! it definitely is!ice cream is very creamy, not too sweet that it gets sickening after a couple bites. the vanilla and chocolate flavors blend well together, the twist was a good combination! the ice cream tastes very natural and milky, unlike others that have a heavy artificial flavoring taste.

  April 30 · hailey

• I love this literal hole in the wall soft serve shop! Best place for a concise and easy to navigate menu for the steamy summer days. The alley is next to the shop so you get an atmospheric stroll while having a sweet treat!

  June 25 · Stephy Ung

• This was 10/10, Best Ice cream i ever had. It was great and worth the $4.50 and u get a great amount. The best of the Best! 👌

  April 13 · Channie Scott

• Great place to grab some iced treats after a game.To add to post, according to my 8 year old “this is a 10/10 and there is nothing better than this place. This is the best ice cream he has ever had”

  May 03 · Robert Homiak

• Good Spot for soft ice cream. I have had a floated one.

  June 15 · Robert

• Love this place! I can’t stop coming back! Great customer service and great portions.

  June 09 · Kylie Dove

• They are the best and the shaved ice is great. Make sure to get a drip cup.

  June 25 · Joseph Paricka

• Very yummy! We each got a short stack & it was MORE than enough! We didn’t get drip cups & quickly regretted it, so I 100% recommend getting one!

  May 31 · Adrianna Webb

• Good place to take kids. Lots of flavors for everyone.

  May 29 · Daniel Eriz

• The absolute best place to get a snow cone! I simply refuse to try any other location in town - you can’t beat the gigantic stacks of ice and always so cheap? I’ve been a loyal customer for roughly 15 or so years, and I’m so grateful they’re still around to pass on summer snow cone traditions with my kids!

  July 26 · Roxine Urpance

• Pelican’s Snoballs are great on a hot day like today! There are so many flavors and toppings to choose from. Service was friendly and efficient even with multiple customers. Thanks for the perfect sweet treat!

  June 21 · Katie J

• Good ice and ice cream ordered the dinosaur instead of the usual shark attack never got any sour spray and almost no grape. Fiance ordered the butterfly stuffed and got charged for it but never got any ice cream....

  June 07 · Matt hughes

• They refused teenagers and little kids service twice because one of the girls working was “uncomfortable” around us after telling one of the girls that she faked her dad’s death and many other unnecessary things.

  June 29 · roxy dau

• Closing at the end of the month!! So good and so sad I didn’t find this gem sooner!!

  July 15 · Maddy Gray

• April 08 · Patrick Houlihan

• The ice cream is amazing, creamy and delicious. The owner was so sweet and kind. Highly recommended getting the flight of ice cream. The flavors here were unique, not to mention delicious! Everything was clean. She even gave us a free snickerdoodle cookie to try! You must visit if you're nearby.

  June 07 · Jane Clark

• The BEST ice cream place! Don’t let any reviews of the previous owners scare you! You can get an ice cream flight! Such great staff! 100% recommend

  June 18 · Marysa Fisher

• Mediocre as far as ice cream shops go. Pricy and the vanilla soft serve tasted off. I didn’t love the hand dipped ice cream either. Atmosphere was lacking. Staff were nice though. We were feeling great coming from an amazing restaurant down the road and our experience here damped the vibe.

  June 08 · Maddison Gillett

• My family and I LOVE this place! Moomer's ice cream is something special -- luxurious and super creamy with really interesting flavors. They're open late, one of the few spots in town that is. The lawn games are a blast, so we end up hanging out for an hour or more. And the owner is just the sweetest -- she and the staff kept us dry when we got stuck in a storm recently, and she's even given us free treats to try when she was experimenting!

  June 27 · Cara Tucker

• Cute Ice cream shop selling moomers hand dip. They have about 20 flavors.

  July 11 · C T

• 30+ flavors of ice cream . Lots of topping choices. Great little place attached to a convenience store. A few sit down tables to enjoy your treat there. Door side parking. Daily specials, great prices. 'Dutch--Much' was fab!!!!!Great service, helpful, answered questions. Highly recommend!

  July 16 · Rana

• Found this Ice Cream Place from Google Maps as we traveled north.. As we walked in at 8:30pm the older women working gave us a dirty look, but the younger one smiled at me, if it wasn’t for her we would have left right then.. My 8 year old asked the older lady if she could try the blue moon and she told her no that she didn’t have extra spoons for that, I was kind of taken back by that response, I own a business, and customer service is our #1 priority.. I just couldn’t imagine being mean, especially children at that.. Do people not understand that the customers walking through the door are what pay your paycheck!!The world is filled with so many shitty people..But I give a 5 star review to the younger girl that has to put up with such a negative coworker.. 🙌🏼

  July 10 · thompson1369

• One scoop carrot cake.One scoop Tennessee toffee.So good!

  July 12 · Kari Freeman

• Excellent!! Everything we ordered tasted great, and very happy to see dairy-free and gluten-free options.

  July 07 · John Tockstein

• Wow! Went with my wife and Between us both there were about 4 different scoops between our two bowls (just couldn’t decide) I don’t remember all of them but I do know these two… Country Apple 🤤🤤🤤 and Mackinaw fudge *insert chef kiss* the girl at the counter was very helpful and friendly, we’ll be back for sure next time we’re in town 🍦

  June 19 · Aaron Suggs

• Soooooo good! There was a long line when we arrived but they were really quick with service. Prices were reasonable and their menu was HUGE.

  July 11 · Amy Wilcox

• Very disappointing. We ordered a medium soft serve chocolate malt. First, it cost 6.00 plus .50 for malt. My husband asked for them to put in enough malt so he could taste it, so they charged him another .50 so now, it cost 7.00, plus 1.00 tip, so a total of 8.00. It was very, very, small for a medium. If the girl hadn’t said it was a medium, I definitely would have thought it was a small. The malt was terrible. It tasted like chocolate milk. It was hardly thick at all. We each took a drink of it and neither one of us wanted any more of it. I was so glad we only got one because we poured it out. I hate to give bad reviews but for $8.00, I expected so much more. Sorry. We won’t be going back.

  June 24 · Kim Chelf

• The ice cream is average and it is a good spot if your looking for ice cream in the area. They have a lot of options and are kid friendly.

  November 19 · Michelle Kooi

• Delicious ice cream treats and reasonably priced. We look forward to coming here every summer!

  July 05 · Elizabeth LaFreniere

• Best Ice cream in Oscoda! I absolutely LOVE the ice cream nachos! Yum!

  July 13 · Marsha Yanta

• Our family loves this place. Everyone gets something different to suit their tastes. There is a wide variety of soft and hard serve ice creams. I had the Amerretto Cherry and it was delicious. It tastes just like cherry cordial or Amerretto cherry candies. The staff is so sweet and fun. Thanks for making this great little spot in Uptown New Baltimore!

  July 03 · Stacey P

• The staff here are so kind and friendly! Great tasting Ashby’s ice cream and great waffle cones. This is the cleanest place around! Thank you for a great time. Will definitely be back.

  May 24 · Michele Smith

• My son and i stopped in today and was happy with the service the flavors and the prices.Online had incorrect prices, so stop in and see the difference. I did notify staff that online prices were way higher than in store.

  June 27 · Joe Somma

• The staff is so friendly. The sandwiches are always amazing. They have so many flavors of ice cream to choose from. The shakes and espressos are the best around.

  May 28 · Jackie Murray

• great service and the sweetest staff- they were open still at 9pm their closing time served every costumer in line with a smile ! Appreciate their kindness to my children ams their service ! thank you ❤️ will definitely be back !!!

  July 01 · Kristina David

• Love the milk house. Looks like they have made some improvements. Nice seating area under a large tent outside. Dogs are welcome. Great ice cream

  July 13 · Jennifer Overman

• Awesome spot for great ice cream! Tons of options and the staff is ALWAYS super friendly. Every month they choose a different local charity to give customers tips to which is cool to see in the community. Highly recommend!

  June 07 · Zach Brown

• What a gem 💎. I didn't even know about Milkhouse, and I live right down the street. It's much better than going to DQ and plenty of room to enjoy inside or outside covered from the elements.

  September 26 · Brandon Foreman

• We enjoyed our visit here for ice cream and coffee after having lunch in town. Very cute location with a touch of nostalgia. Lots of ice cream/custard flavors to choose from and coffee/specialty coffees made to order. The employees were very friendly, knowledgeable, and accommodating! We live about 90 minutes away, but we will absolutely stop here again when we are in the area!

  April 14 · Tabatha Dearman

• There is a lot of options when it comes to ice cream and the Milk house offers a lot of them. Recently we stopped in for there Taco Tuesday ( ice cream Tacos in a waffle cone shell). We ordered and they were ready in just a few minutes and they looked fabulous and delectable !! They were loaded right up with whipped cream and all the chosen toppings. The only issue is : if you love the toppings you're all set , but if you're an ice cream or custard lover these aren't going to be your thing ! We've had these on several different occasions and they are consistently the same , all toppings , and very very little actual ice cream ( maybe 10-20% ice cream). So how great or bad they are is going to be determined by personal preference .

  July 19 · Richard Vielhaber

• This is a wonderful family-owned ice cream shop that has quickly become one of our favorite spots. The ice cream is always fresh, creamy, and full of flavor, with generous portion sizes that make it well worth the visit. Whether you're going for a classic cone or trying something new, you can count on the quality to be consistently great.What really sets this place apart is the staff—they’re always so friendly, welcoming, and patient, even on busy days. You can tell they truly care about their customers and take pride in what they do. It has that small-town charm where you feel like more than just another customer.It’s the perfect place to treat yourself, take the family, or meet up with friends. If you haven’t been yet, you’re missing out on a true local gem!

  June 17 · Renee Mulrenin

• If you’re looking for a great ice cream place in Chesterfield, Michigan, you have to check out Swirly Top on Jefferson Ave! This local favorite is perfect for families, couples, and anyone who loves a good treat. They’re known for their *Flavor of the Week*, so there’s always something new and exciting to try—from classics like chocolate and vanilla to fun options like salted caramel pretzel.One of the things I love most about Swirly Top is the variety they offer. They even have random food trucks stopping by on different days, so you can grab a unique snack along with your ice cream. It’s a great way to mix things up and try something new each time you visit.The atmosphere is perfect for families. My kids absolutely love coming here, and we always find a spot to sit and enjoy our ice cream. There’s plenty of seating, and the outdoor setting makes it feel like a little adventure. The staff is super friendly, and the service is quick, which is a huge plus when you’ve got kids who can’t wait to dig in!Swirly Top is the kind of place where you can just relax and enjoy some delicious ice cream without any fuss. It’s easy to get to, right on Jefferson Ave, and whether you’re stopping by for a quick treat or making it a fun family outing, it’s always a good time.So if you’re in Chesterfield and looking for a spot to grab some amazing ice cream and maybe a bite from a food truck, definitely give Swirly Top a try. You won’t be disappointed!

  September 20 · ERNEST SEWELL

• We’ve been going to Swirly Top since the late 1960’s! I’m sure it’s changed owners but the name is the same and the ice cream is great!It’s an iconic establishment for residents near Anchor Bay.

  July 02 · Joe Pizzimenti

• If the employees cared even as much as you'd expect from teenage girls, I'd no doubt give 5 stars. The products they offer here are delicious, and they've gotten expensive, but so has everything so I don't necessarily blame anyone for that. But the workers here often just don't seem to try very hard with their jobs. I get it, it's an ice cream stand run by young girls. I'm not expecting an experience of luxury. But just basic things, like making sure the stuff is mixed well, paying attention to the order in which people showed up, and by far the number one complaint I have is hygiene. I've seen workers eat and touch food and toppings while preparing orders for customers. I've seen flies in the toppings. I can't happily consume something that may or may not have insects and/or someone else's bodily fluids in it.

  May 04 · David Cline0926

• Dear swirly top lovers and customers,This evening my boyfriend and I decided to frequent what (used to be) one of our favorite and most cherished places. For years we have been coming here for dates and with our own families, but tonight drew the line for the last time we will be coming to Swirly Top.Not only were our ice creams not fully mixed or made with any level of care, the young lady serving us licked her fingers while handling our food as well as others. While we were attempting to enjoy our treats, all three of the staff members made and consumed various items while in full view of patrons and while serving customers, which I found to be not only gross but unprofessional.My ice cream was lacking ingredients from their list (Salted Caramel Pretzel) and the overall flavor and texture of their ice cream has gone downhill while prices increased each season.I’m very disappointed with the way things are obviously being run and served. Maybe it’s just a lack of care in the young kids working, maybe it’s a lack of product availability, but regardless they will be loosing a lifetime of business from a group of locals.Sincerely,Saddened Ex Swirly Top Lover.

  May 30 · Sam Slabaugh

• After eating shave ice up to my eyeballs on the Big Island of Hawaii in February, there’s been a shave ice shaped hole in the hearts of myself and my husband.We were very keen to try 808 in Fairview Park after seeing some delicious looking photos of their shave ice on FB a couple weeks ago.We went today and the experience was great! It was like they took a shop straight from the islands and dropped it in Fairview Park. They really have it down pat.My husband ordered the 24 oz slush the 808 way with the “Front Street” flavor combo that included creamsicle, strawberry & mango syrup flavors for the slush and was topped with swirled with vanilla ice cream (you can choose other ice cream flavors) and topped with sweeten condensed milk and whipped cream.I had the the same size and toppings/ice cream for my slush but chose the “Whale Breach” syrup flavor combo blue Hawaii, coconut, and blue vanilla.We brought our dog Miso with us and when we inquired about options for doggies and they offered a complimentary pup cup that had plain shave ice, coconut syrup, and a dog treat on top. She approved of it!Next time we go back we will probably try the regular shave ice bowls instead of the slushes. They looked great!

  June 08 · Tayler Rua

• First time trying this place. My daughter enjoyed the shaved ice. We ordered a small which was actually pretty large for being a “small”. The variety of choices are amazing and there’s something for everyone. I had the strawberry lemonade which was a bit much with the strawberry syrup. The hot dog was great and it was such a plus that it was an all beef hot dog. Our overall experience was great. We would definitely recommend this place and we look forward to returning.

  June 10 · Roberts Lifestyle

• I started coming here about 3 summers ago and since then we come as soon as they open in May and try to come at least once a month; if not more. Prices are reasonable and this isn’t the “snow cone” you may be use to. This is literal snow not tiny ice cubes with syrup that all sinks to the bottom. The shaved ice is super smooth melt in your mouth no ice crystals to crunch through. They have a variety of flavors something for everyone! They keep the dine in tables very clean and the staff comes out and checks on you to ensure you’re enjoying your time with 808. I love it here, definitely our favorite summer tradition. I just wish you guys would open a location on the east side 🥲

  June 04 · Celeste Gabrielle

• The best shaved ice on the Westside! Every time we visit the food is delicious, the customer service is excellent, and the presentation is perfect.The pricing is affordable and they have a ton of options. I recommend the RWB flavoring or the Tiger’s Blood 808 Way slush (pictured). The Hana Lava, blue raspberry, and Lahaina Luna flavorings are also incredible.Highly recommend 808 Shave Ice!

  June 20 · Jillian L

• We have had shave ice on every island in Hawaii and multiple locations on each island. 808 Ice is as good as any that we have had, and better than some. They could use bowls more like you get in Hawaii but that was the only downside to our experience.

  June 26 · Russ Williams

• Local ice cream shop with a good selection of soft serve, hard, sundaes and shakes. They also have some food items. We were here during a slow time, so there were no lines nor anyone in the drive-thru line. This can change, and they can get very busy at times, leading to long waits. The girls working here are friendly.

  June 06 · Steve Karl

• Usually service is really good and product is great. This evening my husband and I ordered a Tyrtle sundae and we got a completely different experience. Hard scoop Carmel ice cream with little chocolate turtles in it. There were so many turtles in it I scarcely had any ice cream. It really was the worse sundae I’ve ever had from the sweet shop. Clearly the girl that waited on my husband didn’t have a clue how to make a Turtle sundae. :(

  May 13 · Cynthia Wymer

• I go here a lot I always had Good service I have to say I’m very upset How my order got messed up in the girl just stared at me and gave me attitude because she gave me vanilla when I asked for chocolate. I heard her talking About it with the workers while she did put hot fudge on top of the vanilla and mixed it in Thinking I wouldn’t realize when it taste like straight vanilla and hot fudge which I don’t like that flavor. She handed to me in a rude way and just shut the door. I’m very disappointed and wasted my money. Id rather go to durbins if thats how they train them to be. This was the blonde girl working on April 19th. I’ve been coming 3 to 4 weeks to this place but idk if that will be continuing at this point.

  April 19 · Kylie

• I have stopped by here numerous times in the last year during posted hours and this shop was closed. Today I brought my 3 year old granddaughter for the first time and she cried when grandpa could get her an ice cream. Poor business model.Owner has since replied that hours on website were wrong and has been corrected. Renewed my faith in small business America. Nice to know reviews are actually looked at and cared about.

  April 18 · Jack oakes

• Great little ice cream stand. Prices are fair and they have a drive thru. Only down side is that I forget often that they are closed on Wednesdays. Otherwise super nice workers and a great place to grab some soft serve.

  July 09 · Joshua Schaefer

• Nice little ice cream shop hidden away on State road. I would have gave it a five star review but the hours are very limited. Would be tough to get there if you work second shift

  September 16 · Dave

• Lovely place, first time going but will have go back next time I am in the area. Lots of flavors and options and wonderful service as well. :)

  June 26 · Tristan S

• We have been going there for many years!! And now we take our grandsons♥️Best ice cream for sure!!

  September 01 · Judy Belan

• Such a great ice cream stand with old school prices. I don't know anywhere nearby whose prices are better and it's good stuff too. I think people forget about it cause it sits back from the road too so you don't usually have to wait in a crazy line. Delicious!

  May 26 · D Zacc

• This place is really amazing! The service is wonderful and the prices and quality is unbeatable. I’ve been coming here a few years, I pass several ice cream places to get here because I prefer their customer service!

  May 09 · Lavonne Mccall

• This is by far the best smoothie place I have ever tried! The lady working there truly cares about her product and takes her time perfecting each drink. My mom and I come to the mall just for the Mango Tango smoothie, it’s so yummy! My mom was recently diagnosed with celiac and this is one of the only things she can have that she knows is safe and delicious! We are obsessed, I couldn’t recommend them more!

  April 01 · Ava Richardson

• Got a smoothie from the nutrition and smoothie section and she claimed it was real fruit but I saw all of the fruit flavored syrup in the cup. Of course no refunds even though I only took a sip. I was also shorted on my change. My total was 8.56 and I have her 8.75. At first she gave me a penny back and then after I corrected her she was still off but I let it go because it was just 5 cents short. I wish I would’ve said something at this point because it was already over priced for what it was. But I guess I least I tried it so now I know what the place is about. I really just threw 9 dollars in the trash and I’m still hungry 😭

  June 28 · Leasia Cubberley

• Got there at 7:30pm and they said they could not do rolled ice cream because they closed it already. Explained we drove from Cleveland for it and you close at 8pm. Would not make it. Oh, and it was for my daughter’s birthday. I can’t support or give my business to this type of company. Hate being “that guy” because the ice cream did look good

  March 29 · Michael Gbur

• There are a lot of delicious things to try here! The rolled ice cream was so tasty! The brown sugar tea was delicious too. A fun place to stop by at Summit mall!

  June 02 · Dee Rates Food

• I love this place so much and get it almost every time I go the the mall! I haven’t tried the ice cream but the boba and aćai bowls are amazing! Although the food is great, I feel like the service could be slightly better but I definitely recommend!

  January 16 · Anna Wilson

• A small ice cream bar but with some very creative sundaes. The ice cream here is somewhere between the texture of a hard scopp and soft serve, which is actually really pleasant. The cheesecake sundae is surprisingly good. The cheesecake itself was just really nice on its own. You also got a choice of any topping on it. The chocolate lava sundae had a giant chocolate chip cookie with a gooey center, which was also very good. A sundae here is quite large and can easily be shared between 2 people.

  July 13 · Zach Boggs

• Absolutely amazing experience here, the worker went above and beyond for our daughter. , She was kind and interactive with her and even added little eyeballs on the ice cream that our daughter really liked. Thank you so much!! Haven’t gotten to get out much, been working a bunch, this is a great start to our daddy daughter day.By the way, the carrot cake ice cream that the worker recommended ended up being really really good.The Barberton dog was put together well and wasn’t super messy. (Well, a hotdog like that it’s hard to not be messy but the point being is the presentation was clean and neat. Photo was taken after I walked to our car with the food)Food was fresh and delicious. Our daughter asked for a hot dog with ketchup and cheese on it and she didn’t get too much of either. It was literally the perfect amount for both.Today was a little chilly outside so wasn’t too too busy, although it’s starting ti fill up now. They were very fast, efficient, clean, and friendly. 10/10 recommended!! Bonus points for being able to be so kid friendly 🥲

  April 06 · New Future Now

• Skoops Ice Cream is hands-down one of my favorite spots! The massive selection of delicious flavors keeps me coming back—they always have something new and amazing to try, like a special that’s too good to pass up. Their sundaes are huge (which I love), but I’m thrilled they now offer smaller sizes for when I want a lighter treat. The owners are genuinely wonderful—not only are they super nice to customers, but you can see how well they treat their staff, which really shines through in the vibe here. I also adore how they support other local businesses by sourcing ingredients from them—it’s clear they care about the community. The staff goes above and beyond with friendliness, and my kids are obsessed with the stickers they hand out. Skoops is a gem—can’t recommend it enough!

  March 13 · Justin James

• Skoops for breakfast! We have been looking forward to coming here since it's been a while since our last visit. Came right before opening at 1130am. Ordered the funnel cake banana split, chocolate milkshake, and a coney dog. It was PERFECT and delicious. This is by far one of our favorite ice cream spots. I am glad you added the lower parking as im sure it gets busy in the summertime 😍 can't wait to come back.

  April 30 · Toni Cooper

• First time going to Skoops and they did not disappoint. We tried the peanut butter butterfinger parfait and the chocolate overload parfait. They were both so good! We also got vanilla ice cream with sprinkles for our daughter. I'm looking forward to going back to try more ice cream and even the food they have on the menu. Staff was very friendly and they had our order ready within just a few minutes.

  July 10 · Abby

• Nice little shop to grab libations and necessities while you are camping. Near Rocky Fork Resort and Big Sky Campground.Found this delicious, perfect for summer beer!

  July 21 · Nicole M

• Best soft serve ice cream in the area. We live literally 7mins away so it's convenient. I'd give 5 stars if they honored their hours posted online. More times than not they close hours early so we go outta our way to drive to DQ in town after seeing the place closed way early.

  August 08 · Kenneth Durbin

• Small little stop by Salt Fork State Park for some basics plus wine, beverages, deli items and soft serve ice cream at the window. We all enjoyed our ice cream.

  August 06 · Sarah Kasson

• The ice cream was a nice alternative to the camp strore

  June 14 · Steven Wild

• Best place to get wood for salt fork lake camping! Wood was a great deal, was dry, and lit with no problems. I’d recommend they start carrying fire starters as well to make it a one stop shop. Owner was super nice!

  May 23 · Abigail Miller

• Stopped here on a Friday evening to try it out. I was impressed. The service was friendly and prompt. The ice cream was delicious. I definitely recommend Ken’s Dairy Dawg.

  May 24 · Carter Denny

• Ordered the slawdawg and tots special with a medium drink. Price was very good. Service was a bit slow. The coney/chili sauce was more like ground taco meat. The slaw wasn’t a creamy slaw but dry fine shred. Hotdog itself was a bit dry and over cooked. I would give the hotdog itself a 6 out of 10. Creamy slaw and a more coney like sauce would have made it a 10.Tots were hot and tasted good. Overall the fair price and good service made it worth the stop. Knowing they are new I can understand the slowness.

  June 27 · Bob C

• We tried the coney dogs and the junkyard dog (has a little fire to it), both were absolutely fabulous! Fried mushrooms were great, not sure what brand they use but the batter reminded me of how delicious fried mushrooms were before covid at most places that aren't good anymore, whatever brand it is I hope they keep using them.The flurries were great also. Definitely recommend and we will be going back soon!

  May 10 · Cindi Ann

• This is absolutely a HIDDEN GEM of Zanesville!!! The food is delicious, selection is amazing, the tables are clean and the location is fantastic! I will definitely come here again!! The staff were super helpful for this first timer and I can’t say enough great things!! A must stop to try if you’re in town!

  July 05 · A Young

• Everyone is always so nice, the prices are great and the food is delicious! The taco dog was amazing and the soft serve is the best in the area! ❤️

  July 05 · Christina McKinney

• I tried a delicious Mangoneada which is a Mango Sorbet with a tamarind red and mild spicy sauce with Sweet and Sour gummy bears it was amazing. I recommended this place. The snacks are amazing and the best part the staff provide excellent customer service. Everyone is welcoming and friendly.

  June 27 · Maggie Ibarra

• December 12 · Ricardo Menchaca

• Great ice cream, clean shop, tons of flavors to choose from. I highly recommend the Bee Sting! Very kind staff. One scoop bowl was enough for me and my son.

  July 14 · Ten

• Good ice cream TERRIBLE SERVICE! Unfriendly staff and zero customer service oriented . No samples, no double flavors for one scoop.. unfriendly and rushed service. They could do so much better if they were kind and customer oriented. Uncomfortable experience.

  August 10 · Ana M.

• We absolutely adore Hubers! It's become a family tradition to visit at least once a year, if not seasonally. Everything they make is scrumptious💞

  November 28 · Renee E

• Could use better napkins to wrap cones... But it's definitely worth the drive YUM!

  March 01 · Donna Minton

• Very nice

  October 14 · Don

• Delicious ice cream, and I love all the different flavors of soft serve! I don't know of another place in all of Cincinnati where you can get banana flavored soft serve. They also have a lot of fun combinations for you to try. We went on a Saturday night, and they were busy, but their customer service never once slipped! The staff was friendly, and despite being a bit overwhelmed, they were all so nice and efficient at what they do!

  June 08 · Tonie S

• Like a blast from the past the newly expanded Dairy Bar has recently expanded to add plenty of seating outside under the tent, seating out front at the tables and chairs or sitting in the garage out of the sun at the tables and chairs.There is plenty to select from soft serve, hand scooped ice cream, milkshakes, and sundaes. they even have ice cream nachos and plenty of other specialty desserts and treats.Come by and check out the different food truck options they have through the week. Check out their website and plan ahead. If you want to grab a sweet treat on the go, they offer drive-thru service. There is limited parking at both locations, and overflow parking is right up the street at the local church.

  May 29 · Amy Schreiber

• My family's go to place for a quick evening event. Ice cream never disappoints and it's always served with a smile. On weekends they have food trucks in the overflow parking.

  May 31 · Mike Wilson

• Me and my wife and kids stopped here after our day at the lake and it was well worth it, u get big portions of ice cream and the shakes r really delicious, me and my wife and kids will b back to visit any time we r in the area

  July 06 · Butch Richard

• The BEST dairy bar in Clermont and Brown County! Weekly trips to this place are the norm! The blue ice cream is to die for, it's the same exact thing that Kings Island sells. Many options they have are fantastic, the service is quick and satisfactory. Food trucks are also scheduled at this location which makes it often a one stop shop for dinner and dessert. Come by this place won't disappoint! 🍨🍦

  May 24 · Daniel Broadwell

• Awesome place, I forgot the guys name, but he was an awesome host. We were looking under the tables, flipping every chair, taking the clock off the wall lol and he was cool. It was a good way to do some critical thinking and eat your ice cream. Ice cream was so good. The clues are there. Good luck!

  May 29 · Marcelo Aleman

• My boys have wanted to come back everyday of their vacation. The scavenger hunt is beyond amazing. Family run business. Great ice cream! My favorite it POT HOLE (rich & chocolatey), sister in laws is KEY LIME PIE, brothers is BLACK CHERRY., nieces is SUPERMAN.

  July 13 · Ne Ne

• Updating my review because the owner saw my past review and switched from styrofoam to more sustainable cups the next day!! :) I'll definitely be back again; there were several new flavors so selections are rotated regularly as well which is great!(Past review) Cute shop and nice selection of flavors including two different brands. Lower prices than Scoops 22 down the street. Ashby's Lemon cheesecake flavor is amazing. Only gave 4 instead of 5 because I wish they had a more sustainable cup (instead of styrofoam). Maybe a switch can be made in the future. :) Nice to have adjoining to the pizza shop for families.

  June 09 · Eliza Sandra

• Delicious hard scoop ice cream in Northport. They have traditional flavors and fun local Michigan flavors too. The staff is friendly and if you’re lucky or able to crack the code, you can keep the $100 bill if you’re able to find it.

  June 20 · Molly Beste

• Great ice cream and super nice owners! They had a fun hunt to find 100 dollars with like an escape room scavenger hunts and it was super fun and cute!

  May 30 · Vanessa Ross

• I had the Vanilla Malt Shake and my wife had a Flurry with Butterfinger and Heath Bar---both were excellent! Dalzell Dairy is a very nice treat after biking from Traverse City to Suttons Bay. The place was busy but the staff was courteous and quick.

  July 20 · Grover Easterling

• Very good value ice cream stand. They have it all, customer service is great. Love the Dole Whip options and love the reasonably sized kiddie option so the kids are not too wound up! Didn't get anything too fancy so not sure on the quality of the more labor intensive items, but didn't give any reason to expect they aren't great too.

  June 16 · Sandy Alexander

• Went here for a hot afternoon ice cream treat. My Cherry milkshake was fabulous. (Use one of those bigger diameter straws to get all the cherry goodness.) My wife had a "peanut butter cup" Flurry which, unfortunately, every scoop of ice cream had 4-5 mini-peanut butter cups which were frozen and quite hard so it was hard to enjoy the frozen confection. She did enjoy the ice cream. Also, for the value and amount = very good, well worth the money. We'd both still recommend this ice cream stop. :)

  June 30 · Peter Welmerink

• The women who originally ran the ice cream shop were phenomenal -- hardworking, community-minded, and truly built something special from the ground up. Unfortunately, local word is that after their success, the landlord raised the rent and handed the space over to relatives, who now operate the ice cream shop. Many loyal locals and longtime visitors, no longer support the business because of how that transition was handled.If you're looking for great ice cream AND want to support ethical, locally owned businesses, there are other nearby options that deserve your visit more.

  July 06 · Lan

• From the moment I stepped onto the property at Dalzell Dairy, I felt the warmth of a deeply rooted family tradition serving up big scoops of nostalgia alongside a modern ice cream experience. The shop features craft scoops sourced locally from Moomers and Guernsey Farms, plus a rotating menu of soft‑serve options (including vegan and dairy‑free), fun Dole whip flavors, milkshakes, malts, and more.🍦 Rich Heritage & Family Feel—Dalzell Dairy isn’t just any ice cream spot—it’s a revival of a local legend. The Dalzell family served northern Michigan for 75 years via milk delivery, and now great‑granddaughter Haley Fox and her husband Jake, are honoring that legacy with a heartfelt tribute in Suttons Bay, MI. The shop is filled with old photos, dairy artifacts, and friendly smiles—just what a hometown gem should be!

  June 11 · HR Bureau

• This place looks super cute with an exciting menu but it might be a total rip off. The “strawberries and crème” donuts are literally just Hostess donuts from the dollar store drizzled in Red 40 strawberry sauce that looks like ketchup. The flurries are $10+ each and only have toppings at the very top and very bottom, don’t bother getting a large as it’s essentially the same size as the small. Boston Cooler ratios were off and disrespectful to Midwest culture

  June 07 · •

• This was the second and last time getting ice cream from this place. I chalked the first visit up to just not liking what I ordered, so this time I decided to go with a classic cone dipped in cherry. The cherry dip, if you can even call it that was basically just flavorless wax coating the cone. Definitely disappointing.

  June 22 · Nina

• Love this place. Good ice cream, reasonable price, and never have to wait in too long of a line. My husband and I call it a hidden gem!

  May 25 · Taya Bailey

• So excited for this ice cream place to experience the summer season! They will definitely be busy! Friendly service and a ton of great menu items. Loved my strawberry cheesecake flurry!

  April 04 · Kaitlin Cross

• Checked out this new family owned spot tonight, Very friendly staff, the owner chatted with us, shook my hand, very good prices, yummy treats! We will definitely be back, thanks Annette & family! You can tell the are so excited to be open, definitely check them out, give some grace they just opened! 🩷🩷🩷🩷

  April 23 · Alyssa Anzicek

• Sad to see Dairy Freezze gone. It had become my go to mom and pop shop. Didn't realize they were bought out and my family and I are very disappointed with the new offerings. We ordered a strawberry shortcake and peanut butter cup flurry. The strawberry shortcake had barely any sauce/juice from the berries. The flurry had maybe a single PB cup worth of mix in. The price was too much for the lack of quality. It was also disappointing to see they switched over to all plastic cups. While it claims on the side it's "eco" it's simply a green wash that doesn't break down naturally. Probably won't go back. If I wanted the price tag and service of Treat Dreams I would go to the Ferndale store.

  September 25 · Danialle Baumgardner

• Went up to what used to be our favorite ice cream shop in Madison Heights only to find it had been changed into Treat Dreams. They have completely changed the menu and attempted to order two sundaes, but they were out of whip cream. Decided to still try our usual peanut butter sundae and turtle sundae. The peanut butter one was almost inedible. The whole middle of the sundae was packed full on nuts. Normally I'm all about extra toppings but this was just too much. Guess we will have to find another place to enjoy.

  July 29 · Holly Hayter

• 2 stars because the lady was super nice. But we lost shakers to golden cones expensive (but delicious) custard. However we relied on dairy freezze for their menu and size options. Seems all things are one sized, no more baby sizes or Jr sizes when all you want is a small bite after dinner which is what my wife and I liked to get when we took the kids. It's a bummer for the city 😕

  September 19 · Joshua Freeman

• Meh. Dairy Frezzz that used to be here was amazing. The new place is very below average. Been there twice since the change and probably won’t return. I mean, yeah they have ice cream, menu is pretty small. First time ordered a waffle cone and the cone was paper thin and was already cracked when they handed it to me. 2nd time I wanted a milkshake and saw they only have one size (16oz), whatever, literally was handed a cup of ice cream and a straw and a spoon. Asked “that is a milkshake?!” And was told yes. So basically they don’t have milkshakes. They just serve cups of ice cream and charge you more when you ask for a milkshake. Just order a cup of ice cream and save some money. Its the same thing here.

  August 06 · James Davidson

• The hard serve was basically all blue dyed vanilla ice cream, one bite had a tiny bit of oreo, no cookie dough at all, not at all like it was advertised in their menu board. Second time coming here, it's very mediocre. I miss dairy freezzz. Their menu and sizes were better.

  September 04 · David Roman

• First I didn’t know if it was even the right place because the outside is not inviting.. then I had to wait about 5 mins of asking “hello” and having scarved women in the back stare at me while I’m waiting for there husband I’m guessing to finally come out. I order soft serve and he tells me he has no cups and I must get a cone. Which is fine because that’s what I wanted anyway. Well he grabs a cup anyways , with one hand. A cone with the other. Uses the cup to check if the ice cream is ready I’m guessing. Then fills my cone, which unbeknownst to him has fallen over and plopped on the floor amd all over his hand on the way to giving it to me. After I pointed out to him what had just happened. He fumbled around for a couple minutes, then offering me a waffle cone ( like it would make a difference) then a cup…. I had to kind of escape out of there because I realized that he would have just kept trying to convince me otherwise. Anyways. If any of you decide to try it out I hope your luck was better than mine!

  May 31 · Richard Lesko

• Excellent soft serve but the serving size is really hit or miss and has gotten a lot smaller over time. Sometimes their floats have barely any ice cream.

  May 11 · Ollie Lagrou

• It's fine. It's soft serve, exactly like any other soft serve you've ever had, except that it's expensive. Chocolate, vanilla, or twist. Cup or cone. Add basic toppings for 50 cents. You can get a float (Coke, Vernor's, Rock & Rye, root beer -- but only full-sugar versions, there are no Diet options). Seating is a few picnic tables in the narrow walkway. If you're already in the neighborhood, it's fine, but I wouldn't make this a destination.

  May 29 · Jordan Smellie

• Hit or miss. Sometimes they serve you decent size portion, other times not. Bought a $6.25 root beer float with barely any ice topped off with WARM soda. 🎉Teenage “I don’t care” customer service.

  June 22 · Matthew Cain

• Located conveniently next to cousin bar Two Birds, Huddle is a hidden gem that offers some of the finest custards in Metro Detroit. Their unassuming and down-to-earth approach is reminiscent of simpler times, with a menu featuring classic flavors like vanilla, chocolate, and twist. Occasionally, they introduce seasonal delights such as Ube. Don't miss the opportunity to indulge in their delectable custards, especially during the summer season. Huddle is a must-visit destination that will satisfy your sweet cravings with its exceptional treats.

  June 06 · Leonardo D.

• Great soft serve! They have lots of toppings items and the soft serve is DELICIOUS. Super cute space too!

  June 23 · Raina L

• The ice cream is so good and they have great service:)

  June 09 · Mediatrice Muhawenimana

• Super friendly staff, and the ice cream was just as super. The rainbow gelato was fantastic and their spoons turn blue when they come in contact with cold items, so its a trippy little detail. We grabbed ice cream and sat out on the patio. It was awesome. Highly recommend!

  September 02 · Christian Jackson

• LP Scoop Coop is a great place to come grab some unique local ice cream as well as their signage boozy floats. Homemade flavors change weekly, several Dan & Debbie favorites, as well as Blue Bunny classics. I especially love that dogs are welcome on the patio❤️ Thank you for serving local foods & being family, LGBT, & pet friendly! Try the birthday cake, Vietnamese coffee, & bourbon caramel ice cream! They also let me pick coffee Oreo ice cream & club soda in my mudslide boozy float....yum 🍨

  May 23 · Dawn Marie Joseph

• We had the best time! Our dog came on the patio but he had a hurt paw and it was really hot so he was anxious and barked a bit. We immediately removed him, but got a pup cup to go from the lovely employees who recognized he was having a rough time, especially with the fourth fireworks. The ice cream itself was absolutely delicious! We also stopped at the actual restaurant and the food is a great choice too. Must stop place in CR!

  July 04 · Jess Archibald

• Absolutely DELICIOUS icecream!! Wow!!! My boyfriend and I got the Oreo Coffee and the Hibiscus Cherry Chunk. I'm seriously amazed at how good this place is! Definitely a must stop, and I will be returning 😋 Parking is a little tight so I recommend parking under the interstate bridges next to LP Street Foods.

  June 19 · Gwen Canney

• It's surprising how difficult to find a good scoop of ice cream. I went to this location twice in a week. After having dippys ice cream which I threw away that ice cream ( that ice cream was not homemade ice cream). I went straight back to this gelato place to have some delicious gelato. They rotate there flavors completely I went 2 days in a row and both day it was completely different flavors. First day I had strawberry lemon sorbet. Second day was biscotti butter flavor and both where delicious.Lil heads up I noticed this in a lot of restaurants in fish creek. There large portions of food. So the gelato place gives a lot of gelato for a small so splitting it with someone would work really well.Overall it was a delicious place to grab a gelato or a sorbet. And I'm excited to go back next time I'm in fish creek again.

  July 12 · Lid

• This may seem like local sacrilege, but we preferred Sara’s gelato to Wilson’s ice cream… by a LOT. I know Wilson’s is a local legend, but please do yourself a favor and check out Sara’s. I’m confident you’ll be pleased. The pistachio is maybe the best pistachio I’ve had… ever. The other flavors sampled by our party were all winners. If you’re a fan of frozen treats, treat yourself to a visit to Sara’s.

  May 26 · mzee75

• Generous scoops and two flavors in a small. Super creamy. On par with the best we had in Italy. My daughter commented that she thinks the Sweet Cream is better than her favorite in Rome.

  June 06 · Melissa Gregory

• The only reason to note rate this place 5 star is due to issues with waffle cone and Pistache flavour availability. This is a GREAT and tasty gelato, well served and in a well located place! There is a large parking lot behind this store, which makes our life easier to enjoy this dessert in the downtown.When I go to Fish Creek, I always try to take a Pistache gelato in a waffle cone (homemade btw) and unfortunately I had this happiness few times..This take a took a picture to show you how delicious is the cone, and the mango sorbet was really great too! I’ve already eaten the cookies and cream and coconut - I recommend them too!

  August 31 · Patricia Schmidt

• Sara’s gelato had the nicest people working!The hazelnut chocolate crunch gelato was amazing, along with many other flavors, they give you a lot for your money. We will be coming back every year on our annual trip to Door County 🍨🍦

  June 18 · Archer Micklus

• Best ice cream place ever! The nicest owners I’ve ever met! So friendly especially to our puppy! You may find a thank you card from our dog for all the free pup cups! The ICE is amazing! Also recommend the Ice cream nachos!If you haven’t been here yet! Deff give it a try! I promise you won’t be let down!

  June 08 · Chad Rutkowski

• My family and I love stopping at Artee's for the Italian ice and gelati! It is the best "ice cream" in town, by far. The atmosphere is great and makes the entire visit well worth it. Artee's never disappoints and always exceeds our ice cream expectations! They also catered our daughter's birthday party. Which was a huge hit. The assortment of flavors and colors. They loved it.

  June 05 · Steve Forbes

• Super cute little spot. The gelati is a must. The fruit flavors were so spot on and so juicy. The soft serve is super velvety. The service was awesome, too, and the corn hole boards on the side were a fun addition to the whole vibe. I highly recommend the strawberry, peach, and orange cream. 10/10.

  August 04 · Brandon Gomes

• Artee’s is always our favorite summer treat! So many flavors & combinations to try, you never get bored of the same old thing. There’s truly something for everyone, even my son who doesn’t like ice cream, loves Artee’s Italian ice! All the faces in the window there are so sweet & friendly they are always encouraging people to try a taste if you are curious about a flavor.

  June 03 · Chelsea Janderwski

• The owners put their heart and soul into Artees. If you want great service and truly delicious treats head to Artees. You won't be disappointed. Personal fav is the waffle cone nachos! Would also highly recommend the avalanche overload! There isn't a bad thing on the menu!

  June 05 · Tammy Haerens

• $13. For 2 medium hot fudge Sunday which did not even come over the top of small dish. Plus an up charge for whip cream and nuts. Save your money and go to the Milkhouse on Keewhadin

  May 24 · Susan Hyde-Rudowski

• Was delighted they had a gluten-free cone option! The staff was friendly and worked very quickly through the line. The blackberry custard was DELICIOUS! I highly recommend it! We will be back the next time we're in town 😊

  June 21 · Kelly Zelna

• Best frozen treats around! We can't drive all the way to the beach without stopping at Bunny's!

  July 15 · Lana Zesiger -Kaufmann

• This is a nice place right off the highway. The prices are very reasonable, the employees are friendly, and the custard and ice cream are tasty. I got a scoop of the day, which was salted caramel. I really liked it; it wasn't overly sweet. My husband got a butterfinger arctic. He really enjoyed it. Our daughter got superman ice cream with eyes and a mouth and sprinkles. She loved it! She was very excited to eat the eyes. :)

  June 08 · Jessica Friske

• The best place ever! We wait for Bunny’s opening every year it’s a special treat.

  June 01 · Brick Sherlock

• Nice little place with great ice cream and really good prices. I highly recommend the fried ice cream. It's not traditional but I think I liked it even better.

  June 26 · H P

• Absolutely one of my favorite places! Great ice cream and service! The atmosphere is great too!

  April 04 · Diamond Durecka

• 1st visit of the season.Food -We got 2 small hand dipped cones. 1 cotton candy, yum! Not just for kids. 🍬It looks better than others I have seen and tasted great!And 1 Ameretto. -good but I'd recommend the cotton candy over the amaretto. Nice cherry flavor and has some cherry chocolate flavor bits.{I included pics}Price -A single scoop cone was $2.89 & Sugar cones are .25€ more. Not bad.Service -Fantastic. The gentleman was very kind, helpful, and gave good info.Patient while we looked over our options.Store -was clean and looked well kept.*Don't have a public restroom. Which was fine for us but just wanted to note for those reading.*They have seating outside which is nice.*They accept cash or credit.~An absolute must visit if you are in the area.***ps, in the past (last year) we have also had the custard twist and vanilla cones. Which are also very good. So if you like that, this is the place to get one. 😉***

  June 04 · Service Reviewer

• Our go-to for dessert when vacationing in Lexington- sometimes, more than once! I believe my husband and parents went THREE times during our week vacation, a year ago! They have a fantastic variety of flavors to choose from, and some I've never heard of! Love their parfaits. Great quality for a great price!

  September 20 · Lisa

• Delicious custard and unique hand-dip ice cream flavors! Hubby got a vanilla/chocolate custard twist, and I got the peanut butter cup parfait with extra peanut butter syrup and no chocolate syrup. It was sooo tasty and the parfait is big enough to share!We've gotten their hand dip ice cream before and the pretzel flavor is amazing!

  August 01 · Chelsey Walsh

• Great people, great drinks and very affordable!

  July 22 · Mrz Toxic Blu

• July 15 · Syfe Matar

• This enchanting ice cream shop, nestled in the heart of downtown Brecksville’s historic community, is a treasure trove of flavors and delights. Despite its modest size, the shop offers an astonishing array of options, carefully crafted to cater to diverse tastes and preferences. The staff are warm, friendly, and remarkably efficient, ensuring that every visitor receives exceptional service and expert guidance. They are happy to offer recommendations, provide samples, and answer any questions, making the experience truly personalized. The shop's atmosphere is cozy and inviting, with a charm that is hard to resist. However, the limited seating can be a drawback, especially during peak hours when the joint pizza shop next door is also bustling. Nevertheless, the shop's excellent prices, vast array of choices, and exceptional service make it a must-visit destination for anyone seeking a sweet treat and a memorable experience.

  March 22 · Keenan

• We got 2 Four Scoop Flights and all 8 scoops had it own delicious and individual flavor. They weren't that sweet so we were able to finish all of them! The 2 girls that helped us were adorable! We travel around the country reviewing as we go. This place is definitely top 5 across the board. Thank you!@DIESELANDMO✌️💫🤙

  July 13 · Diesel And Mo

• Fantastic!!! Went in for the first time yesterday as I had seen a post saying they would have rhubarb ice cream. Unfortunatley, it hasn't been released yet, but I got a scoop of strawberry and a scoop of vanilla instead. The strawberry was the best I have ever tasted! The vanilla was creamy and had a great flavor, but the strawberry stole the show! The staff was also super friendly and efficient. Even better, the cost for 2 large scoops of ice cream was less than $5.There is a cute area inside where you can eat and the pizza place is also in the same building, so you could definitely do a full meal there.I will definitely be back!

  July 13 · Anne Laux

• One of the best milkshakes I've ever had and some great hard ice cream too! Can't wait to come back and try more flavors!

  June 19 · Yoni Niknam

• Recently tried this place with my family and we all loved it! My dad can't eat dairy but was still able to have the vegan ice cream. Coffee ice cream is my favorite and they have the best one around in my opinion. Their shakes are also fantastic. My only complaint is that their non dairy sorbets are really bad. They taste like syrup, not real fruit, and are sickeningly sweet. My dad couldn't finish his because of this. Hope they fix this. Will still be returning soon!

  July 08 · Sarah Bohatka

• Favorite ice cream place ever !!!! 10/10 stars. Amazing customer service. Great portion sizes and good prices ! You won't regret going. I got the brownie Sunday for $6 and my boyfriend got a cheesecake wafflecone with nuts and sprinkles for $5.50 !

  July 09 · Rachel DeVore

• Quality icecream- not that frozen ice stuff. Friendly staff, fair prices, lots of options and flavors. I make sure to stop anytime I drive by on my motorcycle. An asset to the surrounding community.No public restrooms.

  July 02 · John Zmorowski Jr

• I normally get a large cone. I tried the brownie sundae, and it was awesome!! Go here if you get a chance

  July 21 · Lawson Thompson

• A hidden gem in oakwood. Great prices. Friendly staff. Plenty of outside tables. Five star service

  April 13 · Karensday99

• Delicious . Friendly staff Quick service. Big selection of flavors almost too many to choose from they all sound so good. Had the dark raspberry truffle cone EXCELLENT

  June 06 · D T

• We waited 30 minutes for ice cream when they shouldn’t have taken that long. Only doing soft serve and sundaes and they still couldn’t go fast enough to serve everyone. We were next in line and they told us they wouldn’t serve us. They also had a bad attitude. I get you want to leave but you dont have to make everyone else miserable too.

  July 04 · Mya Clay

• The weekend breakfast menu is good . A 1/4 walk through the camp sites from the courtesy dock.

  June 24 · TOM Vargo

• It's ok they don't have much and are out of things every time I ask

  July 01 · Meredith Bugh

• Good soft serve ice cream

  August 03 · Carl Haney

• good food, no complaints

  August 09 · Brandon

• A cute little shop with baked goods and ice cream.

  April 22 · Ralph H

• Stopped by to try it out. Was very pleased with the ice cream. Unique flavors, great quality and wonderful flavor and reasonable prices.

  July 18 · Chris Wages

• Best ice cream around. You won’t regret stopping by.

  June 27 · Aaron Jones

• Amazin quality and tasteTheir interior design is very strange & confusinWe got our ice cream surprisingly fast and the employee was niceThe empty space in the waiting area could use a table and seatin but other than that it’s the bees knees foshizzle

  October 02 · Mont Thomas

• Best homemade ice cream in town

  July 22 · jeff

• If you like soft serve this is the place. My go too is strawberry cheesecake chiller, a regular chocolate cone and we regularly get drumsticks to take home. If your dog loves pup cups be prepared to pay, not free here but my dog is worth it, bet yours is too.

  May 27 · Nicole Swaim

• Amazing ice cream and flavors 😋 great customer service keep up the good work

  June 11 · Theresa

• Always delicious!! Prices are great and well worth the wait. Parking can be tight with a longer line.

  June 29 · Janette Carrillo

• Best ice cream I've ever had, hands down. Seriously.....it's so good!! My family and I love it so much and we make sure to stop in a few times a week. ❤️ Unfortunately, it has to be said that some of the teenage girls working at this establishment are SO rude. There's a couple of girls in there that are friendly and smile a lot and are very customer service minded. To those girls I say thank you and keep up the great work! However, there's also a few girls working there that have a serious attitude problem. It's a good thing the ice cream in this place is so good because with attitude like that I normally have no problem never patronizing a business again.

  August 19 · Shannon Bacon

• Ice cream great. Service was fast and keep in mind cash only.

  August 26 · D W

• It’s a great little spot just outside of the city limits, right down the road from our state and county parks, and just across the road from my the dance studio. We love this little summer ice cream spot.

  June 15 · Bobbi Fischer

• Amazing ice cream etc and the prices are amazing, and I mean AMAZING. 😋 don't forget they only except cash! This I believe is how they keep their prices down! Best place around!!!!

  April 21 · Mandy Leigh

• We enjoyed the ice cream! Service was nice. They only my take cash, keep that in mind. Also serve food and have benches you can sit and enjoy.

  August 01 · D W

• Hometown favorite... mostly ice cream & deserts, but also offer a couple hot sandwiches/hot dogs...would recommend

  March 27 · Amanda Booe

• Love the dairy barn BBQ sandwich and the service is great 😃

  May 27 · Dawne Chapman

• Softer serve dole whip is delicious! Both the watermelon and the chocolate/ vanilla swirl! Great service and relaxed environment

  May 29 · Mrs. Barbie

• The soft serve was really good, but for $4 a piece we excepted a little more ice-cream than this. I've never had a soft serve cone that looked so pitiful😅. The girl at the counter also didn't wear any gloves to make our cones 😭. We'd like to try the Dole Whip sometime but not sure we'd come back for icecream

  June 10 · Rebecca Stevenson

• Limited hours and a complicated location are the only negatives. Cute little shop located off an alley. Great people, and...THEY HAVE DOLE WHIP!!!Every time in am in New Albany, I stop for a Dole Whip. Sometimes I am lucky and they are open so I can get one. Yum.

  June 04 · William J.

• I just ran in to check it out after my hair cut and the girl was so nice and helpful. It’s got that Dole Whip Cream like DisneyWorld. Delicious . Plus chocolate and vanilla soft serve with all kinds of toppings. Reasonable also. The shop is decorated so cute. They also have photo op areas! Go and cool off.

  July 20 · Dolly

• Gareth has made an incredible little shop with food and ice cream. Nothing is over $5. If you are in the New Albany area, you have to check out this little spot of heaven. You will be glad that you did!

  December 28 · Michelle Cottner

• OMG they have the best lunch plates the food is absolutely delicious and their ice cream is so good especially on a waffle cone we go there a lot it's a nice little store in the Portland neighborhood if you come I believe that you should stop by there and see what they're serving it's delicious

  March 17 · tonya williams

• Amazing service and very friendly people, the burgers were tasty. Only place in Portland you can still get an old fashioned ice cream. Glad someone revived it and will keep going back to support small business.

  November 22 · Erica B

• The owners are great and so are the nachos! The ice cream selection is wonderful, would be better if there was peanut butter in one of them haha. I try to go once or twice a week. Great little place!

  November 04 · Kathleen Asher

• Fantastic ice cream! Will definitely be back when I get back down in Portland. Apple pie ice cream and maple nut makes a helluva great combo. Thank you!

  November 02 · tony geissler

• Update: Closed :(Great little local shop for ice cream in a cup, cone, shake, malt, double scoop, or whatever you come up with. My favorite is the cotton candy ice cream ♡Oh, and try the walking taco!

  September 26 · Genevieve Tilley

• Almost too many flavors to choose from! Great ice cream and good pricing. It get's busy around closing time.

  July 24 · Rabe Avery

• A real treat! Great variety of unique flavors and dipped cones. Perfect pit stop along your journey!

  August 18 · Mark Habeck

• The best real ice cream I've ever had. LOVE all the flavor variety! I'm not a fan of the strawberry milkshakes. But everything else is amazing! My faves are all the cheesecake flavors, blue moon and vanilla malts.

  August 10 · Renee S

• I use to love to get a king cone Chocolate/Vanilla Swirl. Apparently to many people dropped their ice cream and now I can only get a medium or it has to be in a cup. Still great ice cream.

  May 10 · Todd Malmen

• One of my all-time favorite ice cream shops. So far, I have not been dissapointed; every summer I look forward to going to King Cone as a family tradition and it's always satisfactory. Highly recommend.

  June 24 · Olivia Hebblewhite

• This is by far the best ice cream we have ever had. Super smooth and creamy. Generous servings at a very fair price to keep us all coming back for more! Don't change a thing Cozy Cone you got this down perfectly and we love having you so close to home; the joys of small town living!! Even my mom who lives in Ursa who we brought there before is always commenting when we are away from home "no where near as good as Cozy Cone!" Love it! Best ice cream anywhere I've ever been!!

  May 09 · Caspurr6

• Great place came all the way from northern Iowa for amazing soft serve ice cream. The manager did a great job helping us with our selections.

  May 30 · Brian Andersen

• Only criticism of this place is that they aren't open long enough. *Cries* I need ice cream!!

  September 24 · Tina Byers

• Best kept secret in Augusta! Love the cozy cone!

  September 08 · Jana West

• Great ice cream I would suggest them

  July 28 · Boozer Eldridge

• My family and I get ice cream here probably once a week. We love the selection, the prices, and the patio. The people that run it are so kind and attentive. Big fans of Dairy Mart. 10/10

  June 27 · Rebecca Moore

• We were in search of ice cream and this place popped up first. Glad it did because it was a great stop. They have a wonderful selection of soft serve flavors & a good menu. Prices were fair, service was fast and their patio is a nice place to sit and enjoy your ice cream.

  July 11 · Steve Alspaugh

• MUST GO!!Our family of 8- with MULTIPLE allergies/diets/limitations are so blessed to have this in town! Affordable, large portions, TONS of options!!Thank you, Heather, Brad, etc! You Rock!

  May 04 · Megan Guastella

• They made my day! I can't have dairy so ice cream shops usually end in me watching everyone else eat. Some places have sorbet, but that's not the same thing when you're craving ice cream. Dairy Mart not only had dairy free ICE CREAM, they offered a choice of flavors!! I had chocolate ice cream mixed with Oreos and I am so happy! Friendly staff, delicious offerings, just go!

  May 18 · Amber White

• They give you ALOT of ice cream, we ordered mediums and couldn't finish, next time smalls. Was a bit pricey, 14+ for 2 medium cones, and a pup cup.

  May 27 · Steven Fennelly

• Delicious

  January 31 · David K.

• March 13 · Cherre' Sharpe

• December 27 · paul Little

• Blue Moon never fails to be a quality small town ice cream show with all of its charm. Today was especially busy due to the holiday. The staff managed the crowd well and showed patience through all of it. During the rush I tried to quickly provide my order by saying vanilla with sprinkles but with the test spoon. What I meant was for my son to have a regular scoop but instead of the normal size of spoon to have the small tester spoon. Jasmine not realizing my error without hesitation gave us a taste test of vanilla with sprinkles. She showed grace and understanding even with this strange request. I explained what we really wanted and she quickly brought us our order. I wanted to give special shout out to Jasmine for her exemplary customer service.

  July 04 · Sarah Giurlanda

• While on vacation for a week in Port Austin, we visit Blue Moon Ice Cream Shoppe EVERY. SINGLE. NIGHT. The staff is friendly and helpful, and the variety of ice cream is top notch! I counted nearly 60 different flavors!!! You won't be disappointed.

  June 30 · Kari Stecker

• Wonderful spot for all. How cool to have 6 dairy-free choices!! 4 sorbets and 2 oat milk ice creams. Generous portions and amazing selection. Super busy with line out the door but it moved quickly and staff were kind and friendly.

  July 05 · Kelly Dabel

• Great idea having ppl pay before ordering. It's always challenging to try to hold an ice cream cone and try to open a wallet.The location is great, in town and easy to walk to. Across the street there is an open green area with some tables to sit and enjoy the nice weather. In the park there is a sand box with plenty of activities for small tots.

  August 06 · K R

• This is a fun, old fashioned ice cream shop. They have about 50 different flavors of ice cream and really good waffle cones.There's not a lot of seating inside, but there are picnic tables outside or you can walk to the pier.The pricing is very fair, the staff are friendly.

  August 13 · Oliver Warne

• Old fashioned goodness. Big sizes but low prices. Any combination of anything you want. Specials are creative and all you need for dinner! So eat dessert first.

  July 28 · Monica Stanford

• They are amazing there

  June 08 · Ziomara Gonzalez

• I really loved it

  March 20 · Deborah Horton

• DIP BABY DIP!!!

  July 24 · I'll rwin weave

• May 08 · Anthony Zaatar

• The ice cream is good and every interaction with the owner I have had has been above my expectations. He is always overly nice and that is something that is increasingly rare these days. I even once saw him give ice cream to someone without cash. Please visit the locally owned business and enjoy!

  May 22 · John Moledor

• Good service. Ice cream is medicore. Had small butter pecan on waffle cone. Cone was the best part. Ice cream had a freezer-burn taste and pecans were miniscule.

  June 09 · Shari

• We waited 30 minutes today to get our ice cream, while multiple people that ordered after us got their order. Also, there was a significant discrepancy in the amount of ice cream given out for the same sizes.

  June 07 · Stone Cold

• Cash only ice cream shop. Serves homemade ice cream. REALLY tasty. I had chocolate in a cone and my friend had butter pecan in a waffle cone. YUM. Perfect place to stop for ice cream after mini golf or to stop as you're driving by. Will definitely stop next time I'm out this way.

  August 12 · Lenore Campbell

• Best ice cream ever! Service and employees are spectacular!

  June 27 · Kelsi D

• Stopped here for some soft serve ice cream, but honestly didn’t love the taste. It was just okay.

  July 06 · Evgeniya K

• I've been going to this place since the 80's and I love the soft serve ice cream!!!! So my wife and I stoped in today bc we sceen they were open (yay) 04=08-24 we played $6.75 for two cups of ice cream so my wife had the $ and paid the man with a $20 bill and .75 in change and I was asking my wife for a lighter for my half of cig. B4 we had our treat so she went and sat down to get it for me (not paying attn.) Then our ice cream was ready so after we ate we went home and she realized she didn't get her $14 change so I go back up there and spoke to the man nicely (sir we believe we didn't receive our change) then he insisted he gave her the $ so I said well she probably put it where she wouldn't usually put it so I leave and thought hmm maybe he will find out when he does count tonight so I turn around and go back to ask him if he could maybe find out when he does his count tonight and he cut me off and got real nasty and said I gave change go away well what im trying to say is BE SURE YOU GET YOUR CHANGE BEFORE YOU LEAVE THAT WINDOW BC YOU WILL NOT GET IT. Needless to say I will not be returning to this buisness unless there is new ownership ....shame on you for not trying to be a honest buisness man

  April 08 · Robert. Lee Lewis

• I love this ice cream place it's one of my favorite places to go when I'm driving down Fulton I will always stop best place in Cleveland

  April 30 · Maria Quiles

• The best ice cream in all of cleveland!!Staff is so friendly, prices are so affordable. I have never had a bad experience here!!Forever recommend this place!!!

  July 11 · Maya D

• Classic soft serve, which was exactly what I wanted. Parking is easy, staff is nice, prices make you wonder how they keep the lights on.

  July 02 · Erin M

• Very friendly staff and the ice cream was super yummy! Nice distribution of quality chunks of cookies and fudge. ❤️

  July 25 · Petra B.G. “Basil”

• The best ice cream I’ve had in awhile!! Unique flavors, great taste and super friendly owner/staff. I’ll have to try not to visit daily working right next door! 😉

  July 22 · Kayla Kandar-Anderson

• It's so delicious it just melts on your tongue. I 100% recommend it. I give Harleys scoops a 5 🌟 review. RIP Harley

  February 18 · Kamri Estep

• The ice cream was delicious and didn't melt for a while.And the owner is super friendly. She was great with my autistic brother when he wanted to tell her about a bunch of animals in Australia for twenty minutes that he'd researched recently.It's a very friendly shop with tons of flavor options.

  August 06 · Nia Roush

• Great lemonade! Friendly service and the atmosphere is what an ice cream shoppe should be.

  May 02 · Stacy Grueser

• The ice cream is delicious

  February 19 · David Hysell

• Nice place. It just opened and I wish them all the luck.

  July 16 · Chris B

• Buckeye Kone & Grill really hit the spot! The ice cream packed an absolute dose of flavor—rich, creamy, and everything you’d hope for on a warm Ohio day. They offer a wide variety of menu items, so there’s something for everyone, whether you’re craving a cone, a burger, or something in between.I wouldn’t call it dirt cheap, but the prices weren’t outrageous either—fair enough for the quality and portions.As for the staff, they were kind and attentive. Places like this often end up with a crew of sassy or disinterested teens, but Buckeye Kone & Grill seems to have done a better job than most.Overall, a great little spot with big flavor and good vibes. We’ll likely be back!

  June 22 · Mark Elliott

• Buckeye Kone & Grill is a fantastic spot! We swung by and grabbed a Warrior Blitz, a strawberry milkshake, and some soft serve. Everything was absolutely delicious – the flavors were spot on, and the quality was excellent, just like their Kone counterpart! But what really made it special was the friendly service and the great Buckeye spirit you can feel in the place. It's the perfect spot to grab a tasty treat and show your Ohio pride. We'll definitely be back to support this local gem!

  April 24 · Logan Barnhouse

• Great spot to ice cream! Had soft serve with sprinkles and not pictured was a strawberry milkshake and warrior blitz. Everything tasted great. The inside was very cute and there was a lot of outdoor picnic tables to sit at. Staff was friendly. We will be back to try out their food next time!

  April 26 · Rosa Nardo

• It’s their first day open so I wasn’t expecting perfection in anyway. They were a bit behind with orders but pleasant and easy to work with. I’m sure in a week’s time, it will all get worked out. I enjoyed my lunch!

  April 04 · Kathryn Ross

• We’re so excited to have a great place to eat locally! We ordered mozzarella sticks, onion rings, cheeseburger, and foot long hot dog. Toppings were customizable and everything was fresh and delicious. Burger will be my go to every time now!Service was very friendly and they were coming around saying hi, offering to refill drinks, and throw out trash.Love to have another local business in the area to support!

  April 08 · Rosaline Jun

• Delicious icecream!! Located in the heart of Huntington. Owned by a great family too. Support local and don't forget...you always need icecream.

  May 17 · Abigail F

• Went to the address and it doesnt exist. Must be a scam. Dont waste your time on this one.

  July 25 · Amanda Demand

• Ice cream was amazing! We both got a medium and it was HUGE! Hotdogs and chilli dogs were good. Fries were good! Really fast service and great prices. I’d come back!

  July 12 · Madison Gooch

• A hidden gem to some, a well-known staple to others. Definitely worth a stop if you are going to the track! It is cash-only and there is a drive-thru or a walk-up window. You can’t go wrong with the orange sherbet, add vanilla swirl for an extra creamy twist.

  May 01 · Katelynn Green

• If you’re looking for quality ice cream this is the spot! I’ve been going here for years, since I was in middle school I’m now a college graduate. The ice cream here is like no other place. It’s very very delicious. I love this place down, and wish they were open year round. Tip: get the chocolate vanilla twist!

  July 01 · Issa Sariya

• Been going here since I was tiny! My dad grew up around Montana Avenue. Best chili dogs, orange swirl, and hot fudge cake! Love this, great memories. We will always support Dairy Del. 🫶

  March 08 · Jordan Roy

• Good ice cream but not reliable hours of operation. It's Sunday 3pm. Posted hours states 2:00 to 9:00 on Sundays. Just wasted a trip there and it's closed

  June 15 · Alan Davis

• I'm getting what she had next time; my sister enjoyed this chocolate chip cookie sundae with hot fudge but I savored my waffle vanilla ice cream dipped cone... No pics but the chill dog with nacho cheese and onions was good too!

  March 16 · LISA C.

• I came here on 07/02/25, I ordered a Chocolate dipped soft serve ice cream cone. Was FIRE 🔥🔥🔥🔥🔥🔥. I also ordered 2 Chili Dogs. Everything was carefully put together. The chili dogs were great. Buns were toasted. It was not sloppy or disorganized. Service was very awesome , kind, and friendly. They have an old school vibe spot that plays like 60s and 70s music. It's definitely a place of Joy. Will be coming back

  July 02 · Brandon Sutter

• Great friendly service. The ladies were polite and efficient? ,and they rang a bell acknowledging the tip I left which is cute. My banana milkshake was awesome and huge for the reasonable price. Highly recommended

  May 11 · John Townsend

• Service was fast, prices were more than reasonable, and the staff was friendly. My family and I will be back!We got the rainbow sherbet, pineapple upside-down Sundae, and a cookie dough cone. All of that was right under $18. DELICIOUS 😋 ‼️

  June 10 · Jae S

• Fast service..The portions are bigger that you imagine.Wanted to try the Elvis sundae but declined. It has 4- Scoops! Definitely a shareable. Had the BBQ sandwich. It was large and enough for anyone.

  June 27 · Todd D

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