Baskin-Robbins Introduce
Baskin-Robbins is a name synonymous with a wide variety of ice cream flavors, and for many in the Troy, Michigan, area, the location at 2979 E Big Beaver Road is a familiar destination for a sweet treat. This well-known ice cream shop serves as a local hub for all things frozen and delicious, offering everything from classic scoops and sundaes to their famous customizable ice cream cakes. For many families and friends, Baskin-Robbins is the go-to spot for celebrating special occasions, a quick dessert run, or simply satisfying a craving for something cold and creamy.
The experience at this Baskin-Robbins is varied, as is often the case with any popular local business. On one hand, many customers have had fantastic experiences, particularly when it comes to ordering their ice cream cakes. Reviews highlight a responsive and helpful staff that can prepare custom cakes in a surprisingly short amount of time, sometimes even in under 24 hours. The cakes themselves are described as delicious and feature eye-catching designs, making them a reliable choice for birthdays and other celebrations. This level of service and product quality has earned the shop a loyal following of customers who trust them to deliver a perfect cake every time.
On the other hand, some customers have had less-than-ideal experiences, which is an important part of understanding the full picture of any local business. One review, for instance, described a visit where the shop was reportedly out of several key ingredients, including vanilla ice cream and hot fudge, and was described as "dirty and unorganized" with "slowest service." This type of feedback highlights potential inconsistencies in service and management that can affect a customer's visit. For many, a good experience is what keeps them coming back, while a negative one can be enough to deter them from returning. This Baskin-Robbins location, like many others, has a reputation that is built on both these positive and negative interactions, showcasing the dynamic nature of a local business.
The Baskin-Robbins in Troy is conveniently located at 2979 E Big Beaver Rd, Troy, MI 48083, USA. This address places it in a highly accessible and commercially active part of the city. Big Beaver Road is a major thoroughfare, making the shop easy to reach from all over Troy and neighboring communities. The location is situated in a plaza with other businesses, which means there is typically plenty of parking available. The accessibility of the shop makes it a perfect stop for a quick errand, a treat after dinner at a nearby restaurant, or a planned visit for a special occasion.
The ease of access is a significant advantage. Whether you're driving, walking, or using public transportation, the shop's location is straightforward to find. The ample parking removes any stress about finding a spot, allowing for a quick and simple visit. This location is particularly convenient for those in the southern part of Troy and areas north of Sterling Heights, as it is a central and well-known part of the local landscape. The fact that it's in a busy commercial area also makes it a high-visibility spot, ensuring that it remains a top-of-mind option for anyone craving ice cream.
As a Baskin-Robbins, this location offers a wide range of frozen treats and desserts. Their services are designed to cater to various cravings and celebratory needs.
- Ice Cream Cakes: A major highlight of this location, offering customizable cakes for all occasions, often with a quick turnaround time. Popular options include OREO® Cookie Cake, Celebration Party Cake, and themed cakes.
- Scoops and Cones: A rotating selection of their classic 31 flavors, available in single, double, or triple scoops on a cone or in a cup.
- Sundaes and Shakes: A variety of sundaes with different toppings, as well as milkshakes and malts.
- Polar Pizza® Ice Cream Treats: A unique dessert that combines an ice cream base with a cookie crust and various toppings, perfect for sharing.
- Take-Home Options: Customers can purchase their favorite flavors in pre-packed quarts or "Fresh Packs" to enjoy at home.
The menu's variety is a key selling point, as Baskin-Robbins is known for its wide selection of flavors and dessert creations. This location's ability to prepare custom cakes on short notice is a particularly valuable service for local residents who need a last-minute celebration dessert. While some reviews suggest that certain items may occasionally be out of stock, the core menu remains a comprehensive offering of frozen delights that has satisfied customers for years.
This Baskin-Robbins location has several features that define its place in the Troy community.
- Excellent Ice Cream Cakes: The shop is known for its high-quality, delicious cakes and the staff's ability to get them ready quickly, making it a reliable choice for celebrations.
- Wide Flavor Variety: As a Baskin-Robbins, a key feature is the extensive selection of flavors, ensuring there is a favorite for everyone.
- Responsive Staff (for some): The positive reviews highlight a helpful and responsive staff, particularly with custom orders, which is a major highlight.
- Convenient Location: Its placement on a major road with ample parking makes it an easy and accessible stop for customers.
It is important to acknowledge the mixed feedback, with some customers reporting issues with service and cleanliness. However, the strong positive reviews about the cakes suggest that this location excels in that particular area. The contrast in customer experiences highlights the importance of individual visits, but the consistent praise for the cakes indicates a key strength of the business. For a celebration, this Baskin-Robbins is a reliable choice, and for a regular scoop, the experience may vary.
To get in touch with the Baskin-Robbins in Troy, you can use the following information:
Address: 2979 E Big Beaver Rd, Troy, MI 48083, USA
Phone: (248) 689-8509
The phone number is a direct way to contact the shop, which is particularly useful for placing a cake order or checking on the availability of a specific flavor. The physical address is straightforward and can be easily found using GPS. It's always a good idea to call ahead, especially if you are planning to get a specialty item or want to confirm their hours of operation.
The Baskin-Robbins on Big Beaver Road is a suitable choice for locals in the Michigan region, particularly those in and around Troy, because it offers a reliable and well-known option for ice cream and celebratory cakes. It serves as a convenient and familiar spot for families and individuals to get a treat. For those who frequently host celebrations, the ability to get a delicious, custom-made ice cream cake on short notice is an invaluable service that makes this location a community asset.
While a few negative experiences are part of its history, the positive feedback, especially regarding their cakes and responsive service, shows that the business has a core strength that resonates with many customers. It's a place that has been a part of many local memories, from birthday parties to casual outings. The Baskin-Robbins in Troy is more than just an ice cream shop; it's a go-to spot for celebrations and sweet moments, making it a fixture in the local community.
Baskin-Robbins Details
Service options
- Delivery
- In-store pick-up
- In-store shopping
- Takeaway
- Dine-in
Popular for
- Solo dining
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Offerings
- Coffee
Dining options
- Table service
Atmosphere
- Casual
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Children
- Good for kids
Baskin-Robbins Photos










Baskin-Robbins Location
Baskin-Robbins
2979 E Big Beaver Rd, Troy, MI 48083, USA
Baskin-Robbins Reviews
cleanflavorsshakesbirthdaypictureemployeeice cream caketablesbobachocolate chip
★ 5★ 4★ 3★ 2★ 1I’ve been ordering cakes from Baskin-Robbins for various occasions, and they never disappoint! Each time I call, the staff is responsive and helpful, ensuring I find the perfect cake. What impresses me most is their ability to get the cake ready in under 24 hours. The cakes are always delicious and the designs are eye-catching and suited to the occasion.
April 25 · Eemi TomaWent here to get a hot fudge Sunday. The place was packed. They were out of vanilla ice cream, fudge, and basically everything else we asked for. Slowest service I’ve ever experienced at any ice cream place I’ve ever been to. Dirty and unorganized. Picture attached to what they actually serve their customers. Had a good laugh. Will never give this place my money again.
June 16 · Brandy LessnauI wish I could give this place zero stars. I just went there and ordered their new boba drink and the guy gave me a half full drink zero boba like there's no boba inside the drink and it looks disgusting. I was about to throw up. I was going to go ask the guy if I could return it when I was too embarrassed. I'm never going to this Baskin-Robbins again. they got to fire that guy and get a new person. so messed up I hate that place zero out of 5. The guy even had to look at a booklet just to figure out how to make it and he still made it wrong I thought workers are supposed to know how to make things. Yeah there might be syrup in the cup but there's literally no boba and that's syrup looks so disgusting. If you want a good drink go to any other place but this Baskin-Robbins
May 14 · Bella JarjisLove the ice cream from here. Lots of flavors as you expect. Usually clean. Can get crowded in warm seasons. Parking lot can be a total zoo so try to be patient.
January 16 · Brian BCan I give a 10/10!?! We have lived in the area for going on over 6 years already and have always had such a great experience! MOST recently we actually ordered a custom ice cream cake for my son’s birthday and we couldn’t have been happier, she matched the pictures we showed perfectly. It was beyond expectations and everyone was raving about it. Every time we walk in the door Natalie shows us such kindness and professionalism. She really is something to admire nowadays. My parents had even gone earlier that week where she also helped them and they also had great things to say about her service as well! Thank you and keep up the great attitude Natalie 😊
October 21 · Robyn Jackson
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