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Ben & Jerry's ico

Ben & Jerry's

Ice cream shop, Bakery ★4.0·$$

5 1/2 S Main St, West Hartford, CT 06107, USA

4.0
I had such a great experience at this Ben & Jerry’s thanks to Cordelia (like Cornelia but with a D)! The vibes were immaculate from the moment I walked in. Cordelia was so kind, patient, and genuinely happy to help everyone who came in. She gave great suggestions, delivered some heartbreaking news about my favorite flavor being discontinued (with compassion 😭), and still managed to make me smile the whole time. Her energy was just amazing—so friendly and upbeat. You can tell she really cares about creating a good experience for people. 10/10, I left happier than when I came in. We’ll definitely be back! 💖 - Whitney Jelks
Ben & Jerry's Overview Intro Menu Detail Photos Location Reviews

Ben & Jerry's Introduce

Welcome to the beloved world of Ben & Jerry's in West Hartford, Connecticut! When that craving for something sweet, creamy, and utterly delicious hits, locals know that Ben & Jerry's is a reliable and joyful destination. This isn't just an ice cream shop; it's a place where iconic flavors meet friendly faces, creating a consistently delightful experience for everyone who walks through the door.

Ben & Jerry's has long been a household name, synonymous with creative flavors and a commitment to quality. Their West Hartford location brings that same beloved experience right to our community. From the moment you step inside, you're greeted with a vibrant atmosphere and the inviting aroma of sweet treats. Whether you're a long-time fan of their classic concoctions or eager to explore new limited-edition offerings, this local scoop shop provides a comforting and exciting escape. It's a perfect spot for families to gather after a soccer game, friends to catch up over a cone, or anyone looking for a moment of pure, unadulterated joy. The dedication to customer satisfaction and the consistently high quality of their ice cream make Ben & Jerry's a true staple in the Connecticut dessert scene.

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The Ben & Jerry's shop in West Hartford is conveniently situated at 5 1/2 S Main St, West Hartford, CT 06107, USA. This prime location places it right in the heart of West Hartford Center, a bustling and vibrant area known for its diverse array of shops, restaurants, and local businesses. South Main Street is a central artery in West Hartford, making the shop easily accessible from various parts of town and neighboring communities.

For those driving, parking options are typically available in nearby public lots or on the street, though it's always good to be mindful of local parking regulations, especially during peak hours. The shop's spot on South Main Street ensures high visibility and easy navigation for both local residents and visitors exploring the area. Its proximity to other popular establishments makes it an ideal stop during an afternoon of shopping or after a meal at one of West Hartford Center's many eateries. The walkability of the area also means it's a perfect destination for those enjoying a leisurely stroll. Whether you're coming from the residential areas of West Hartford, or commuting from Hartford, Farmington, or other surrounding towns, the West Hartford Center location ensures that a delicious Ben & Jerry's treat is always within easy reach. This central accessibility solidifies its role as a beloved community hub.

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Ben & Jerry's in West Hartford offers a full range of services centered around their iconic ice cream products. Here’s a detailed look at what you can expect:

  • Scooped Ice Cream: The core offering, featuring a vast selection of Ben & Jerry's signature flavors. Customers can choose from a variety of serving options, including cups and waffle cones, with single, double, or triple scoops.
  • Customizable Sundaes: Build your own ultimate sundae with your favorite ice cream flavors, topped with hot fudge, caramel, whipped cream, sprinkles, cherries, and a variety of other delicious toppings.
  • Milkshakes and Smoothies: Enjoy thick, creamy milkshakes made with any of their ice cream flavors, or opt for a refreshing fruit smoothie.
  • Ice Cream Cakes: Perfect for birthdays and celebrations, these cakes combine layers of delicious Ben & Jerry's ice cream and fudge. They can often be customized or pre-ordered.
  • Pints to Go: For those who want to take their favorite flavors home, a selection of pre-packed pints is readily available.
  • Catering and Event Services: While not explicitly detailed, many Ben & Jerry's locations offer catering services for events, bringing the joy of their ice cream to parties, corporate events, and gatherings. It's always worth inquiring directly with the store for such services.
  • Friendly and Engaging Service: The staff are consistently highlighted for their positive attitudes, patience, and willingness to offer suggestions, creating a welcoming and enjoyable atmosphere for every customer.

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Ben & Jerry's in West Hartford stands out for several key features and highlights that make it a local favorite:

  • Iconic and Diverse Flavor Selection: Ben & Jerry's is renowned for its creative and often whimsical flavor names and combinations, packed with chunks and swirls. From classic "Cherry Garcia" to "Phish Food" and ever-changing limited editions, there's always something to satisfy every palate, or introduce you to a new favorite.
  • Exceptional Customer Service: A recurring theme in customer feedback is the outstanding quality of service. Staff members are frequently praised for their kindness, patience, positive energy, and genuine willingness to assist customers, even during busy periods. This human element significantly enhances the overall experience.
  • Positive and Welcoming "Vibes": The atmosphere within the shop is consistently described as upbeat, friendly, and inviting. Customers often note leaving happier than when they arrived, which speaks volumes about the positive environment fostered by the staff.
  • Commitment to Quality: Beyond the flavors, Ben & Jerry's maintains a strong reputation for using high-quality ingredients, ensuring a rich, creamy, and satisfying ice cream experience with every scoop.
  • Community Connection: As a local franchise of a globally recognized brand, this Ben & Jerry's location often serves as a beloved meeting point for the West Hartford community, from families and friends to individuals simply looking for a sweet treat.
  • Handling of High Volume with Grace: Despite being a popular spot, especially on busy nights, the staff demonstrates remarkable ability to manage long lines and multiple orders (including DoorDash), often maintaining a positive attitude under pressure. This efficiency ensures customers receive their orders without excessive waits, even when the shop is bustling.

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For all your ice cream cravings, questions, or to place an order, you can contact Ben & Jerry's in West Hartford using the following information:

Address: 5 1/2 S Main St, West Hartford, CT 06107, USA

Phone: (860) 233-2697

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Ben & Jerry's in West Hartford is much more than just an ice cream shop; it's an integral part of the local community's fabric, perfectly suited for residents across Connecticut. Its prime location in the vibrant West Hartford Center makes it an accessible and convenient destination for a spontaneous treat or a planned family outing.

For locals, this Ben & Jerry's offers the comforting familiarity of a globally recognized brand combined with the warmth of personalized, community-focused service. The consistent high quality of their ice cream, with its iconic flavors and generous chunks, means you always know you're in for a delicious experience. Beyond the product, the truly standout feature is the dedicated and friendly staff, who go above and beyond to create a positive and welcoming atmosphere. Their patience, helpful suggestions, and genuine enthusiasm make every visit a pleasant one, transforming a simple ice cream run into a moment of genuine connection and happiness. This level of customer care, even during peak times, is a testament to the shop's commitment to its patrons.

Whether you're celebrating a special occasion, looking for a sweet pick-me-up, or simply want to indulge in a classic dessert, Ben & Jerry's in West Hartford is a reliable and delightful choice. It's a place where laughter is shared, memories are made, and the simple joy of ice cream is elevated by exceptional service. For anyone in Connecticut seeking a consistently excellent ice cream experience in a welcoming environment, this Ben & Jerry's is a true local treasure and a must-visit destination.

Ben & Jerry's Menu

  • Original Flavor

    Original Ice Cream Flavors

  • Americone Dream®

    Vanilla Ice Cream with Fudge-Covered Waffle Cone Pieces & a Caramel Swirl

  • Butter Pecan

    Rich Buttery Ice Cream with Roasted Pecans

  • Cherry Garcia®

    Cherry Ice Cream with Cherries & Fudge Flakes

  • Chocolate

    Chocolate Ice Cream

  • Chocolate Chip Cookie Dough

    Vanilla Ice Cream with Gobs of Chocolate Chip Cookie Dough

  • Chocolate Fudge Brownie

    Chocolate Ice Cream with Fudge Brownies

  • Chocolate Therapy®

    Chocolate Ice Cream with Chocolate Cookies & Swirls of Chocolate Pudding Ice Cream

  • Chunky Monkey®

    Banana Ice Cream with Fudge Chunks & Walnuts

  • Coffee, Coffee BuzzBuzzBuzz®

    Coffee Ice Cream with Espresso Bean Fudge Chunks

  • Milk & Cookies

    Vanilla Ice Cream with a Chocolate Cookie Swirl, Chocolate Chip & Chocolate Chocolate Chip Cookies

  • Mint Chocolate Chunk

    Mint Ice Cream with Fudge Chunks

  • New York Super Fudge Chunk®

    Chocolate Ice Cream with White & Dark Fudge Chunks, Pecans, Walnuts & Fudge-Covered Almonds

  • Phish Food®

    Chocolate Ice Cream with Gooey Marshmallow & Caramel Swirls & Fudge Fish

  • Salted Caramel Blondie

    Sweet Cream Ice Cream with Blonde Brownies & a Salted Caramel Swirl

  • Strawberry

    Strawberry Ice Cream with chunks of Strawberries

  • Strawberry Cheesecake

    Strawberry Cheesecake Ice Cream with Strawberries & a Thick Graham Cracker Swirl

  • Sweet Cream & Cookies

    Sweet Cream Ice Cream with Chocolate Sandwich Cookies

  • The Tonight Dough®

    Caramel & Chocolate Ice Creams with Chocolate Cookie Swirls & Gobs of Chocolate Chip Cookie Dough & Peanut Butter Cookie Dough

  • Vanilla

    Vanilla Ice Cream

  • Sorbet

    Sorbet Flavors

  • Berry Berry Extraordinary® Sorbet

    Swirls of Blueberry Fruit Sorbet and Raspberry Fruit Sorbet

  • Lemonade Sorbet

    Lemon Sorbet

  • Sundaes

    Sundae Flavors

  • Banana Split

    Three scoops of ice cream atop a split banana, hot fudge, caramel, fresh whipped cream, and your choice of two toppings. It's a boatload!

  • Brownie Special

    Chunks of brownie topped with your choice of ice cream, hot fudge, fresh whipped cream & any topping of your choice.

  • Cookie Cookie Sundae

    Pieces of chocolate chunk cookies topped with your choice of ice cream, hot fudge, fresh whipped cream & any topping of your choice.

  • Hot Fudge Sundae

    Any two flavors of ice cream topped with hot fudge and fresh whipped cream & any topping of your choice.

  • Mini-Vermonster™

    Four scoops of ice cream topped with fresh baked brownie, chocolate chip cookie, banana, hot fudge, whipped cream plus 4 more toppings! Great to share... or eat it all if you dare!

  • Vermonster™

    A monster of a sundae - 20 scoops of ice cream, hot fudge, banana, cookies, brownies, and all of your favorite toppings. 

  • Waffle Cone Sundae

    Any flavor of ice cream with hot fudge, fresh whipped cream & any topping of your choice, served in a fresh baked waffle cone!

  • Shakes

    Shake Flavors

  • Addicted to Chocolate

    Chocolate Fudge Brownie & Chocolate Therapy® ice creams blended into every chocolate lover's dream.

  • Caramel Macchiato

    Coffee, Coffee BuzzBuzzBuzz® and Triple Caramel Chunk® ice creams.

  • Create Your Own

    Pick two of your favorite flavors and we'll make them into a shake!

  • Half Baked®

    Chocolate Chip Cookie Dough and Milk & Cookies ice creams.

  • Mint Cookie

    Mint Chocolate Chunk and Sweet Cream & Cookies.

  • Strawberry Cheesecake

    Strawberry and Strawberry Cheesecake ice creams.

  • Cookie Dough Chunks

    Cookie Dough Chunks

  • Chocolate Chip Cookie Dough Dough Chunks

    Snackable Chocolate Chocolate Chip Cookie Dough

  • Half Baked® Dough Chunks

    Snackable Chocolate Chip Cookie Dough & Fudge Brownies

  • Ready-Made Ice Cream Cakes (1 hour)

    Need a last minute cake? Look no further! Choose a ready made ice cream cake. We can personalize it with an inscription and have it ready for pick-up within the hour! Looking for a different design or flavor combo? Call the shop.

  • Small Half Baked Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Chocolate Fudge Brownie ice creams. This cake feeds 4-6 people.

  • Medium Half Baked Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Chocolate Fudge Brownie ice creams. This cake feeds 8-10 people.

  • Large Half Baked Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Chocolate Fudge Brownie ice creams. This cake feeds 12-15 people.

  • Small Vanilla and Chocolate Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Vanilla and Chocolate ice creams. This cake feeds 4-6 people.

  • Medium Vanilla and Chocolate Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Vanilla and Chocolate ice creams. This cake feeds 8-10 people.

  • Large Vanilla and Chocolate Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Vanilla and Chocolate ice creams. This cake feeds 12-15 people.

  • Small Chocolate Chip Cookie Dough and Sweet Cream & Cookies Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Sweet Cream & Cookies ice creams. This cake feeds 4-6 people.

  • Medium Chocolate Chip Cookie Dough and Sweet Cream & Cookies Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Sweet Cream & Cookies ice creams. This cake feeds 8-10 people.

  • Large Chocolate Chip Cookie Dough and Sweet Cream & Cookies Ice Cream Cake (Ready-Made)

    Celebration cake with mini cones and rainbow sprinkles. Our most popular design. Made with our Chocolate Chip Cookie Dough and Sweet Cream & Cookies ice creams. This cake feeds 12-15 people.

  • Specials

  • Chocolate Covered Strawberry Prepack

    Strawberry Ice Cream with a Strawberry Jam Swirl & Fudge Flakes.

  • Salted Caramel Cookie Waffle Wedges

    Freshly baked and utterly irresistible, these wedges are perfect with your ice cream or delightful on their own.

  • Chocolate Rainbow Sprinkle Waffle Wedges

    Freshly baked and utterly irresistible, these wedges are perfect with your ice cream or delightful on their own.

  • Cups & Cones

  • Small (2 scoops)

    Two scoops of your favorite flavor(s) served in a cup. Choose from our variety of cones for an additional charge.

  • Large (3 scoops)

    Three scoops of your favorite flavor(s) served in a cup. Choose from our variety of cones for an additional charge.

  • Fresh Packed

  • Fresh Packed (16oz)

    Choose up to 2 flavors to be fresh packed into a container.

  • Build Your Own

  • Custom Milkshake (20oz)

    Pick two of your favorite flavors and we'll blend them into a shake, with or without whipped cream!

  • Banana Split (3 scoops)

    Includes one banana, three scoops of your favorite flavor(s), whipped cream, & three toppings of your choice! 

  • Custom Ice Cream Sundae (2 scoops)

    Made with two scoops of your favorite flavor(s) & three toppings of your choice!

  • Custom Cookie Sundae (2 scoops)

    Made with two scoops of your favorite flavor(s), two freshly baked chocolate chip cookies & three toppings of your choice!

  • Custom Brownie Sundae (2 scoops)

    Made with two scoops of your favorite flavor(s), a freshly baked brownie, & three toppings of your choice!

  • Non-Dairy Offerings

  • Non-Dairy Small (2 scoops)

    Two scoops of your favorite non-dairy flavor(s) served in a cup. Choose from our variety of cones for an additional charge.

  • Non-Dairy Large (3 scoops)

    Three scoops of your favorite non-dairy flavor(s) served in a cup. Choose from our variety of cones for an additional charge.

  • Non-Dairy Fresh Packed (16oz)

    Choose up to 2 non-dairy flavors to be fresh packed into a container.

  • Non-Dairy Fresh Packed (32oz)

    Choose up to 2 non-dairy flavors to be fresh packed into a container.

  • Custom Non-Dairy Shake (20oz)

    Pick up to two of your favorite non-dairy flavors and we'll blend them into a shake using oat milk!

  • Custom Non-Dairy Sundae (2 scoops)

    Made with two scoops of your favorite non-dairy flavor(s) & three non-dairy toppings of your choice!

  • Non-Dairy Prepacked

    Choose from our assortment of non-dairy prepacked flavors!

  • Prepacked

    Choose from our assortment of prepacked items!

  • Prepacked

    Choose from our assortment of prepacked flavors!

  • Extras

    Want a little something extra?! Choose from our assortment of cones, toppings, and more!

  • Extras
  • Celebrations

    Let Ben & Jerry’s help you host the coolest party in town. Give us 36 hours notice and we’ll give you everything you need to create a truly memorable party for your guests!

  • Half Baked Bar Party

    Ben & Jerry’s takes the ice cream sandwich to the next level – Half Baked ice cream sandwiched between our outrageously delicious brownies and edible cookie dough garnished with rainbow sprinkles. Our min order is 20.

  • Ice Cream Cup "Cake" Party

    Everyone takes the cake with our Ice Cream Cup “Cakes”. A single serving of our delicious cakes - you choose a few flavors and decoration and we’ll take it from there! Our min order is 10 Cup "Cakes". (Note: We cannot mix flavors in a cupcake. If ...

  • Sundae Party

    The ultimate ice cream party! Pick up to 3 flavors & toppings. Customize your order below, and we'll take care of the rest! Our min order is 10. (Note: If you choose multiple flavor options we will divide them equally unless instructed otherwise)

Ben & Jerry's Details

  • Service options

  • Curbside pickup
  • No-contact delivery
  • Delivery
  • In-store pickup
  • In-store shopping
  • Onsite services
  • Takeout
  • Dine-in
  • Popular for

  • Solo dining
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Dining options

  • Table service
  • Atmosphere

  • Casual
  • Crowd

  • Family-friendly
  • Groups
  • LGBTQ+ friendly
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Children

  • Good for kids
  • Parking

  • Free parking lot
  • Free street parking

Ben & Jerry's Photos

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Ben & Jerry's Location

Ben & Jerry's

5 1/2 S Main St, West Hartford, CT 06107, USA

Ben & Jerry's Reviews

An average rating of ★4.3 from 316 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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