Bruster's Real Ice Cream in Georgetown, KY: Your Local Sweet Treat Destination

Bruster's Real Ice Cream Introduce

Located in the heart of Georgetown, Kentucky, Bruster's Real Ice Cream has long been a destination for those seeking a classic, high-quality frozen treat. This establishment is part of a beloved franchise known for its commitment to making fresh, homemade ice cream daily. For residents of Georgetown and the surrounding areas, Bruster's is more than just a place to get dessert; it’s a spot for families to gather, a place to celebrate special occasions, and a staple of the local community’s culinary landscape. This article will provide a detailed overview of what you can expect when you visit Bruster's Real Ice Cream, covering its location, menu offerings, and the overall experience it provides to its customers.

Bruster's prides itself on the freshness of its products. Unlike some competitors that ship in pre-made ice cream, Bruster's makes its ice cream and waffle cones on-site every day. This dedication to freshness is a core part of its brand identity and is what draws many customers back time and again. The menu boasts a rotating selection of more than 150 flavors, ensuring there’s always something new to try, alongside customer favorites that are available year-round. From classic flavors like chocolate and vanilla to more creative combinations, the variety caters to all tastes and preferences. The commitment to this level of quality is a key reason why Bruster's has become a recognized name in the ice cream industry and a cherished spot for many in the Georgetown community.

Beyond just ice cream, Bruster's offers a full range of frozen desserts, including milkshakes, sundaes, blasts, and custom ice cream cakes. This extensive menu ensures that whether you're in the mood for a simple scoop or a more elaborate creation, you can find exactly what you're looking for. The shop's convenient walk-up window service and outdoor seating make it an ideal spot for a quick stop on a warm evening. This friendly, casual atmosphere is perfect for a spontaneous treat or a planned family outing. For the people of Georgetown, Bruster's is a true local favorite, providing a delicious and nostalgic experience that brings joy to both young and old.

The Bruster's Real Ice Cream location in Georgetown is conveniently situated at 104 N Bradford Ln, Georgetown, KY 40324, USA. This central location makes it easily accessible for both residents and visitors. The shop is located in a bustling part of town, with straightforward road access and proximity to other local businesses and residential areas. Its placement ensures that a trip to Bruster's can easily be incorporated into an evening out or a family drive.

Accessibility is one of the key benefits of this location. The building is designed with a walk-up window service model, which is a hallmark of the Bruster's brand. This setup allows for quick and efficient service, especially during peak hours. There is ample parking available for customers, making it easy to stop by without the hassle of finding a space. The layout is family-friendly and welcoming, with an open outdoor area where you can enjoy your treat. For people living in Georgetown and surrounding parts of Scott County, this location is a familiar landmark and a frequent destination for satisfying their sweet cravings. Its ease of access and central placement contribute significantly to its popularity and long-standing presence in the community.

Services Offered

Freshly Made Ice Cream and Yogurt: Bruster’s is renowned for making its ice cream fresh in-house daily. The menu features a wide variety of ice cream, sherbet, sorbet, and light ice cream, all of which are made with the freshest ingredients.
Custom Ice Cream Cakes: For special occasions like birthdays and anniversaries, Bruster's offers custom-made ice cream cakes. These are a popular choice for celebrations, allowing customers to choose their favorite flavors and decorations.
Handcrafted Treats: Beyond simple scoops, the menu includes a variety of handcrafted desserts such as sundaes, banana splits, and milkshakes. These can be customized with a range of toppings and sauces to create a personalized treat.
"Blasts" and "Freezes": Bruster's offers its signature "Blasts," which are thick ice cream shakes mixed with your favorite toppings, and "Freezes," a refreshing blend of sorbet or sherbet with a soft drink.
Waffle Cones and Bowls: Waffle cones and bowls are made fresh in the store, providing the perfect crunchy complement to the rich and creamy ice cream.

Features and Highlights

Rotating Flavor Selection: With over 150 recipes in their repertoire, Bruster's offers a rotating menu of flavors, so there’s always something new and exciting to try. This keeps the experience fresh and encourages repeat visits.
Daily Fresh Production: The commitment to making ice cream fresh every day sets Bruster's apart. This process ensures a high-quality product with a rich, creamy texture and superior flavor.
Walk-Up Service: The walk-up window service is a classic feature of the Bruster's experience. It’s a convenient and nostalgic way to order, evoking the feeling of a traditional, old-fashioned ice cream parlor.
Family-Friendly Environment: Bruster’s is designed to be a place for the whole family. The outdoor seating and casual atmosphere make it a great spot for kids and adults to enjoy a treat together.
Customizable Orders: Customers have the freedom to customize their orders with a wide selection of toppings, from classic sprinkles to fresh fruit and hot fudge, ensuring a unique experience every time.

Contact Information

Address: 104 N Bradford Ln, Georgetown, KY 40324, USA
Phone: (502) 570-8688

Conclusion: Why Bruster's is a Great Fit for the Georgetown Community

Bruster's Real Ice Cream in Georgetown is a cherished local spot that perfectly aligns with the community's values and lifestyle. It offers a classic, high-quality product that brings people together, whether for a small celebration or just a simple treat. The commitment to freshness and homemade quality is something that resonates with locals who appreciate supporting businesses that take pride in their craft. Its convenient location and family-friendly atmosphere make it a go-to destination for many.

While some past customer feedback has raised concerns about service and consistency, Bruster's remains a fixture in the community, providing a wide variety of delicious, freshly made treats. The extensive menu ensures that there's always something for everyone, and the casual, walk-up style service makes it an easy and accessible choice. For those living in Georgetown, Bruster's is a place that feels like home—a spot to create new memories over a scoop of delicious ice cream. Despite any past issues, the shop continues to serve as a local landmark and a destination for those seeking a sweet and satisfying experience. It's a place that, at its best, offers a taste of simple joys and community warmth.

Bruster's Real Ice Cream Details

Service options
Delivery
Drive-through
Takeout

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Dining options
Table service

Amenities
Restroom

Atmosphere
Casual
Trending

Crowd
Groups

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids

Parking
Free parking lot
Free street parking

Pets
Dogs allowed outside

Bruster's Real Ice Cream Photos

Bruster's Real Ice Cream Location

Bruster's Real Ice Cream

Kentucky Scott County Georgetown North Bradford Lane

104 N Bradford Ln, Georgetown, KY 40324, USA

Bruster's Real Ice Cream Reviews

An average rating of ★4.2 from 365 user reviews.

flavorspricewaffle conedrive thrumilkshakesscoopsundaemanagementwindowtruffle

★ 5★ 4★ 3★ 2★ 1

Rude and Defensive Customer ServiceI typically don’t write reviews unless my experience is either exceptionally good or extremely bad. Unfortunately, in this case, it was the latter. I debated whether to post this and even gave it a few days, but ultimately felt it was necessary to share due to the unnecessarily rude and defensive customer service I experienced.I visited Bruster’s for the first—and likely only—time as part of a birthday celebration. I ordered two quarts of the same flavor of ice cream. The young woman who took my order was polite and helpful, and everything initially seemed fine. As she was preparing the ice cream, a man (possibly the owner or manager) approached her, speaking in an animated tone. He then came to the window and informed me that he couldn’t sell me two quarts of the same flavor.His explanation was vague and confusing (please refer to the attached videos for context). I was caught off guard and tried to recall if I had missed any posted policy limiting how much of one flavor could be purchased. I hadn’t seen any such sign, and the employee had already begun filling my order—indicating either it’s not an actual policy or she hadn’t been trained on it.When I asked for clarification, his tone quickly turned defensive and dismissive. At one point, he said, “It doesn’t matter,” and interrupted me mid-sentence. He continued by saying that he hand-makes the ice cream and needed it for the weekend. Several of his remarks stood out, including:“I don’t like to give out large chunks” (despite offering half-gallon sizes), and“I’m gearing up for the weekend and I have to have it.”The entire exchange left me with the impression that he simply didn’t want to fulfill my order. As an Asian American, I couldn’t help but wonder if that played a role in the abrupt and dismissive treatment I received. My non-Asian family member—whom the ice cream was for—was equally surprised and mentioned she’s previously purchased multiple quarts and even half gallons of the same flavor from this location without issue. I also checked Bruster’s website afterward and found no mention of limits on order sizes or quantities.To provide full transparency, I’ve attached the video of the interaction. Due to upload limits, it’s split into three parts, but it clearly captures the tone, wording, and manner in which the situation was handled.As for the ice cream itself—it was okay. Nothing memorable, but not bad. Unfortunately, the customer service completely soured what should have been a simple, celebratory experience.****Response to reply****If it is true that your store no longer offers half gallons or 2-quart sizes of the same flavor, I have several concerns:1: Is there no signage stating this?2: Does your menu still list and price them?3: Are there window ads showing those sizes?4: Do your store and corporate websites still show them available?5: Did the employee at the window know nothing about this policy?I am someone who values grace, and I considered that perhaps the interaction I had was due to a bad day. That’s why I waited a few days before leaving my initial review. However, even if that were the case, it does not excuse the tone or attitude that was directed at me.As a fellow business owner, I understand the challenges that come with customer service. But if I or any member of my staff had behaved the way you did, I would have been embarrassed. The defensiveness and dismissiveness I experienced is what prompted my review — not simply the issue with the product.If your store has implemented a different policy from what is advertised, it is your responsibility to clearly communicate that. Outdated promotional materials should be removed or updated to reflect current offerings, and your staff should be properly informed of these policies to avoid confusion.Lastly, I have contacted the franchisor regarding this experience to better understand whether franchisees are permitted to deviate from corporate policies.I hope this feedback is taken in the constructive manner it’s intended.
June 05 · kbky2408
I just went to Bruster’s in Georgetown. Even though they don’t close until 10:00, all the lights were off and only the open sign was on. When we ordered, we couldn’t get a milkshake because they were out of milk, then tried to order a blast and they said “they were out of blasts”? All blasts? Really? So I ordered a chocolate marshmallow 2 scoop in a waffle cone. What I received wasa single scoop of plain chocolate in a cup and it tastes completely like coconut not chocolate! I could not be more disappointed in service and ice cream and lack of attention of these employees. Will not visit there again and don’t recommend it at all.
July 20 · Kevin & Kimberly Perkins
Last week, I took my granddaughter for a Dino Sundae, her favorite. I was informed, when we drove up to the window that they were out of the Dino cookies. I was not charged less for the item, so I asked the cashier if I could at least have a coupon for the next purchase. He agreed, and handed me a $2 off coupon.I didn't look at the coupon, as I assumed it was just a general $2 off. However, today I went through again only to realize that a. they still didn't have any dino cookies, and b. the coupon was for $1 off of two separate items that we never order.When I explained to the cashier what had happened last week, and that I hoped to use the coupon anyway, she quickly called over someone that I assume was the manager. He asked if I had a receipt, which I did not, and then very rudely exclaimed that he wouldn't honor the coupon.When I told him that this would be our last visit to the store, he simply said "okay" in a very curt manner.After receiving part of my overpriced order, I asked the female cashier for his name (Ben). He then came to the window with the remainder of my order, and began with, "So let me get this straight" in ,still, a very rude tone. I stopped him before he could even finish.To whom I assume to be new owner of this establishment, I was a very regular customer of the old owners, but I will never return. If Ben is your choice of manager you might consider getting him some customer service training, or even reconsider the choice all together. He will drive more good customers away! That is a guarantee! Definitely not the Dino cookie that disappointed, but horrible customer service and interaction. FYI coupon was not buy one get one free waffle cone!
June 25 · A.J. Monahan
this was $13 for one scoop in a waffle cone and a banana split. i’m tellllling you don’t even waste your time in line or money here.
July 28 · Allison Rieger
We absolutely LOVE Bruster's and can't wait to come back more! Cotton candy explosion and chocolate chip cookie dough are my favorites and the key lime!!
April 27 · Kaitlyn Mangum