Bruster's Real Ice Cream

Bruster's Real Ice Cream, located in Amherst, New York, is a part of a national chain known for its freshly made ice cream and a wide variety of frozen treats. The local establishment on Transit Road aims to serve the community with its selection of desserts. The brand is built on a tradition of making its ice cream on-site, a practice that is intended to ensure a fresh product for every customer. The Amherst location strives to be a go-to spot for those seeking a sweet treat in the area. This overview is designed to provide local residents with a comprehensive look at the shop, including its location, offerings, and what past customers have said about their experiences. The information is based on publicly available data and customer reviews, offering a factual and transparent look at the establishment.

The core of the Bruster's brand is its commitment to quality ingredients and fresh products. Each location is known for having a rotating menu of flavors, which can provide a sense of variety for returning customers. However, customer experiences at the Amherst location have provided mixed feedback. One customer, who ordered a strawberry banana milkshake, expressed significant disappointment, stating it was "basically juice" and "leaking" from the cup. The customer concluded, "WILL NOT BE RETURNING," due to the product quality not matching the price. This feedback points to potential inconsistencies in product preparation and quality control at this specific location, which is an important consideration for potential patrons.

Another significant point of feedback concerns customer service and staff knowledge, particularly regarding food allergies. A customer who has a gluten allergy detailed a highly negative experience, stating that employees were unhelpful and unknowledgeable about ingredients. The customer reported being met with "blank stares" and "laughter" from employees when asking for ingredient information. The lack of staff training on critical topics like gluten allergies is a serious concern for many consumers and is a key takeaway from this review. This customer also noted a discrepancy in portion sizes, receiving a "barely 25% full cup" while friends received full scoops of the same item. This experience led the customer to conclude, "Probably the worst experience I’ve ever had at a food service establishment," and to actively recommend against visiting this location, suggesting an alternative instead.

Bruster's Real Ice Cream is situated at 5205 Transit Rd, Amherst, NY 14221, USA. This address places it in a high-traffic commercial corridor in the Buffalo metropolitan area. Transit Road is a major north-south thoroughfare, making the shop easily accessible by car from various parts of Amherst and neighboring towns like Williamsville, Clarence, and Depew. The location is part of a larger commercial area, with plenty of other retail and dining establishments nearby. This means it's a convenient stop for people running errands or looking for a dessert after a meal at a nearby restaurant.

The accessibility of this Bruster's location is generally good for local users. Its position on a main road simplifies navigation, and the commercial strip likely offers a reasonable amount of parking. For residents of Amherst and the surrounding Western New York suburbs, the shop is a quick drive away. While public transportation options may exist in the area, most visitors likely access the location by personal vehicle due to the suburban nature of the neighborhood. The ease of getting to the location itself is a positive aspect, but it is important to balance this with the information gathered from customer experiences to form a complete picture of the establishment. The shop's physical accessibility is a practical benefit, but the overall experience is what ultimately drives customer satisfaction and return visits.

Based on the brand's general model and the nature of an ice cream shop, the following services are typically offered at Bruster's Real Ice Cream.

• Freshly Made Ice Cream: The brand is known for making its ice cream on-site, with a wide range of flavors that rotate frequently. This provides a diverse selection for customers.
• Milkshakes and Other Blended Treats: Bruster's offers milkshakes, sundaes, and other blended desserts, although one customer review for this location highlighted a negative experience with a milkshake's consistency.
• Take-Home Containers: Customers can typically purchase quarts or half-gallons of their favorite flavors to enjoy at home.
• Frozen Desserts and Cakes: Many Bruster's locations offer custom-made ice cream cakes and other frozen dessert items for special occasions.
• Allergy and Ingredient Information: While this is a standard service, customer reviews suggest that the staff at this specific location may not be adequately trained to provide accurate information, particularly for allergies like gluten.

The following are features and highlights of Bruster's Real Ice Cream, with a focus on what is known about the Amherst location.

• On-Site Ice Cream Production: A key feature of the brand is that the ice cream is made fresh at the location, which is intended to ensure a high-quality product.
• Wide Flavor Selection: The rotating menu of flavors is a highlight, offering a new experience for customers with each visit.
• Drive-Thru Service: Many Bruster's locations operate a drive-thru, providing a convenient option for customers on the go, although this specific location's review did not mention whether this service is available.
• Brand Recognition: As a national chain, Bruster's has a recognized name and a established product line, which can be a draw for customers familiar with the brand.
• Community Presence: The shop's location on Transit Road makes it a visible and accessible part of the local Amherst community.

For those who wish to contact Bruster's Real Ice Cream in Amherst, NY, here is the essential information.

Address: 5205 Transit Rd, Amherst, NY 14221, USA

Phone: (716) 898-0999

Bruster's Real Ice Cream on Transit Road in Amherst, NY, is a local business that serves the community with a variety of frozen treats. For residents of the New York region, particularly those in Western New York, it is one of many options for ice cream. While the brand is known for making its products fresh, some customer reviews for this specific location raise concerns about product quality, staff knowledge, and customer service. These factors are important for locals to consider when choosing where to get their dessert, especially for those with dietary restrictions or allergies. For a complete local experience, it may be beneficial for potential visitors to weigh the convenience of the location and the brand's general reputation against the specific feedback from other patrons. Ultimately, the suitability of this establishment for locals will depend on their individual priorities regarding product consistency, service, and staff knowledge.

Bruster's Real Ice Cream

5205 Transit Rd, Amherst, NY 14221, USA