Cha's Ice Cream & Grill Introduce
Welcome to Cha's Ice Cream & Grill, a cherished local establishment nestled in the heart of Ludlow, Massachusetts. This unique spot has become a go-to destination for residents seeking both delightful frozen treats and satisfying grilled meals, all under one roof. Cha's is not just an ordinary ice cream shop; it's a place where fresh flavors meet friendly service, aiming to provide a consistently enjoyable experience for every visitor. Whether you're craving a scoop of rich ice cream, a refreshing smoothie, or a quick bite from the grill, Cha's strives to offer a diverse menu that caters to the varied tastes of the Massachusetts community.
What truly sets Cha's Ice Cream & Grill apart for many locals is the dedication to quality and customer satisfaction. The ice cream is often described as having "super fresh, rich, and creative" flavors, with a notable absence of artificial tastes, highlighting a commitment to authentic ingredients. Their smoothies are also highly praised, celebrated for being "perfectly blended, not too sweet, and always made fresh to order." This focus on fresh preparation and quality ingredients contributes significantly to the overall appeal and loyalty of their customer base in Ludlow and beyond.
Beyond the delicious offerings, the spirit of service at Cha's is a key component of its local charm. Staff members are frequently noted for being "friendly, patient, and really seem to care about making sure you get exactly what you want." This level of attentiveness to customer needs, combined with a clean shop and a good vibe, helps to create a welcoming atmosphere that encourages repeat visits. In Ludlow, having a local spot that prioritizes both excellent products and genuine customer care makes Cha's Ice Cream & Grill a valuable addition to the community. It aims to be a reliable choice for a sweet indulgence or a convenient meal, fostering a pleasant experience for everyone who walks through its doors.
Cha's Ice Cream & Grill is conveniently located at 329 West St, Ludlow, MA 01056, USA. This address places it in a accessible part of Ludlow, making it a straightforward destination for residents throughout the town and surrounding areas in Western Massachusetts. West Street is a known thoroughfare, which typically indicates good road access and visibility for the establishment. For those living or working in Ludlow, finding Cha's should be a relatively simple task, whether you're heading there for a delightful treat or a quick meal.
The accessibility of Cha's is enhanced by its position within the local community. Being on West Street, it is likely situated in an area that allows for relatively easy parking, which is a practical consideration for many customers in Massachusetts who often travel by car. Its presence in a local setting also means it is probably well-integrated into the everyday routes and habits of Ludlow residents, making it a convenient stop for a variety of needs. The clear address and established local setting contribute to its ease of access for the community seeking its services.
For residents of Ludlow, the West Street location is familiar and often part of their regular travel for errands, commuting, or recreational activities. This familiarity helps Cha's blend seamlessly into the local landscape, positioning it as a convenient spot for a casual visit. Whether you're coming from work, running errands, or simply looking for a nearby place to enjoy some ice cream or a grilled item, the location of Cha's Ice Cream & Grill is designed to facilitate easy visits for the Massachusetts populace. Its proximity to residential areas and other local amenities further adds to its appeal as a neighborhood favorite.
Ice Cream: Cha's offers a variety of ice cream, described as "super fresh, rich, and creative." This includes a range of flavors that aim to taste natural, without artificial elements.
Smoothies: A prominent offering, their smoothies are highlighted as "perfectly blended, not too sweet, and always made fresh to order," suggesting a focus on quality and freshness in their beverage selection.
Frozen Yogurt: While not consistently received, frozen yogurt is an advertised item that customers may attempt to order, indicating it is part of their intended menu.
Grill Menu Items: As indicated by "Grill" in their name, Cha's offers savory food options. While specific items are not detailed in positive reviews, the presence of a grill implies a selection of hot meals like sandwiches or other quick bites.
Customizable Orders: The staff's willingness to "make sure you get exactly what you want" suggests an ability to customize orders, within reason, to meet customer preferences.
Take-out Service: Based on the nature of the business and customer experiences, it is clear that Cha's provides take-out services for both its ice cream and grill items.
Friendly Customer Interaction: A consistent highlight is the friendly and patient service provided by the staff, aiming to create a positive and welcoming experience for all customers.
Exceptional Ice Cream Quality: A major highlight is the ice cream, consistently praised for its "super fresh, rich, and creative flavors" that do not taste artificial. This commitment to quality ingredients and taste sets it apart.
Superior Smoothies: The smoothies receive high acclaim for being "perfectly blended, not too sweet, and always made fresh to order," indicating a strong focus on fresh, customized beverages.
Outstanding Customer Service: A key distinguishing feature is the staff, described as "friendly, patient, and really seem to care about making sure you get exactly what you want." This dedication to customer satisfaction creates a welcoming environment.
Clean and Welcoming Environment: Customers appreciate the "clean shop, good vibe," suggesting that the physical space itself contributes positively to the overall experience, making it a pleasant place to visit.
Minimal Wait Times: The observation of "never a long wait" is a significant highlight, especially for a local establishment, as it indicates efficiency and respect for customers' time.
Dual Concept (Ice Cream & Grill): The combination of an ice cream shop and a grill offers versatility, allowing customers to fulfill both savory and sweet cravings in one convenient stop.
Local Community Integration: Located in Ludlow, Cha's serves as a local business deeply integrated into the community, aiming to provide a familiar and accessible option for residents.
Address: 329 West St, Ludlow, MA 01056, USA
Phone: (413) 610-0911
Mobile Phone: +1 413-610-0911
For the residents of Massachusetts, particularly those in Ludlow and the surrounding areas, Cha's Ice Cream & Grill presents a highly suitable and appealing local option for a variety of reasons. Foremost among these is the quality of its offerings. The ice cream is consistently lauded for its "super fresh, rich, and creative" flavors, promising a genuine and satisfying treat that avoids artificial tastes. Similarly, their smoothies are highlighted for being "perfectly blended, not too sweet, and always made fresh to order," demonstrating a clear commitment to freshness and quality ingredients in every item served. This dedication to superior taste ensures that every visit aims to be a delightful culinary experience.
Beyond the delicious food and beverages, what truly makes Cha's a gem for locals is its exceptional customer service. The staff is frequently praised for being "friendly, patient, and really seem to care about making sure you get exactly what you want." This level of attentiveness and genuine care creates a welcoming and positive atmosphere that fosters strong community ties. In today's fast-paced world, receiving such thoughtful and personalized service is a significant draw, making customers feel valued and encouraging them to return. The "clean shop" and "good vibe" further enhance this positive experience, providing a pleasant environment for a quick stop or a leisurely treat.
Furthermore, the dual concept of an ice cream shop and a grill offers immense convenience for Ludlow residents. This versatility means that Cha's can cater to different needs and cravings throughout the day, whether you're looking for a refreshing dessert, a quick and satisfying meal, or both. This makes it an efficient choice for families or individuals with varied preferences, streamlining the decision-making process for dining out. The reported "never a long wait" also speaks to an efficient operation, respecting customers' valuable time.
Finally, supporting Cha's Ice Cream & Grill means investing in a local business that contributes to the economic vitality and unique character of Ludlow, Massachusetts. It’s a place that strives to deliver consistent quality and service, enriching the local landscape. For those in search of a friendly, efficient, and delicious spot that truly cares about its customers and its community, Cha's Ice Cream & Grill stands out as an excellent choice for locals.
Cha's Ice Cream & Grill Vibe
Sides
- Mozzarella $9.49
- Cheese Fries $5.99
- Onion Rings $6.49
- Fries $4.99
Drinks
- Food Truck Beverages $2.25
Tenders
- Tenders $10.99
Ice Cream
- Pistachio $3.25
- Non-Dairy - 1 Scoop $5.50
- Hard Ice Cream Flavors - 3 Scoops $6.25
- Hard Ice Cream Flavors - 2 Scoops $5.25
- Blk Rasp/Pist $3.25
- Hard Ice Cream Flavors - 4 Scoops $7.25
- Hot Fudge Sundae - Soft $5.00
- Non-Dairy - Small Sundae $7.50
- Fudge Brownie Sundae - Hard $8.50
- Cheesecake Sundae - Hard $8.50
- Floats - Soft $5.50
- Non-Dairy - Waffle Bowl $8.20
- Flavor Burst Flavors $3.25
- Strawberry Sundae - Hard $6.00
- Non-Dairy - Waffle Cone $8.00
- Caramel Sundae - Soft $5.00
- Strawberry Shortcake Sundae - Soft $7.25
- Non-Dairy - 2 Scoops $6.50
- Vanilla $3.25
- Black Raspberry $3.25
- Strawberry Sundae - Soft $5.00
- Peanut Butter Sundae - Soft $5.00
- Floats - Hard $6.50
- Toppings $0.35
- Non-Dairy - 3 Scoops $7.50
- Chocolate $3.25
- Strawberry Shortcake Sundae - Hard $8.25
- Razzles $6.75
- Pineapple Sundae - Hard $6.00
- Banana Split - Soft $7.00
Your choice of three hard or soft serve flavors served with hot fudge, pineapple topping, strawberry topping, peanuts, whip cream and cherry.
- Soft Serve Shakes $5.75
- Maple Walnut Sundae - Hard $6.00
- Vanilla & Chocolate Twist $3.25
- Caramel Sundae - Hard $6.00
- Hard Ice Cream Flavors - Waffle Cone $7.75
- Smoothie Flavors $5.75
- Smoothie Flavors - Make Your Own Smoothie $5.75
- Snowball Flavors $3.25
- Hot Fudge Sundae - Hard $6.00
- Hard Ice Cream Flavors - 1 Scoop $4.25
- Peanut Butter Sundae - Hard $6.00
- Maple Walnut Sundae - Soft $5.00
- Banana Split - Hard $8.00
Your choice of three hard or soft serve flavors served with hot fudge, pineapple topping, strawberry topping, peanuts, whip cream and cherry.
- Dog Dish & Treat (Kids Cup With Treat) $3.25
- Hard Ice Cream Flavors - Waffle Bowl $7.95
- Fudge Brownie Sundae - Soft $7.50
- Cheesecake Sundae - Soft $7.50
- Pineapple Sundae - Soft $5.00
Sandwiches
- Cheeseburger $8.49
Cheeseburger served with lettuce and tomatoes.
- Chicken Shawarma On Pita $12.99
Chicken shawarma on pita stuffed with pickles, fires and at homemade garlic sauce.
- Hamburger $7.99
Hamburger served with lettuce and tomatoes.
- Falafel On Pita $11.49
Fried chickpea and veggie mixture on pita stuffed with lettuce, pickles, tomatoes, hummus and tahini sauce.
- Lamb Shawarma On Pita $13.99
Lamb shawarma on pita stuffed with fries, onions, tomatoes, and tahini sauce.
- Gyro $12.99
Thinly sliced beef on Greek bread served with lettuce, tomatoes, onions and tzatziki sauce.
- Chicken Shawarma Wrap $13.99
Chicken shawarma on a wrap stuffed with fries, pickles and a homemade garlic sauce.
- Hot Dog $4.99
- Double Burger $10.99
Double on the meat served with lettuce and tomato.
- Chicken Gyro $12.99
Chicken on Greek bread served with tzatziki, lettuce, tomatoes and onions.
- Steak And Cheese On Pita $13.99
Shaved steak on pita stuffed with cheese, onions, green peppers and mayo.
- Crispy Chicken Wrap On Pita $11.49
Crispy chicken pita on pita stuffed with lettuce, tomatoes and ranch sauce.
- Chicken Sandwich $8.99
Chicken served with lettuce and tomatoes.
Combo Meals
- Combo#13: Cheeseburger $14.99
- Combo #7: Steak And Cheese Pita $19.49
Steak and cheese on pita stuffed with onions, green peppers and mayo. Served with a side of fries and a drink.
- Combo#10: Crispy Chicken Wrap $16.99
- Combo#11: Hot Dog $11.49
A grilled beef hot dog. Served with a side of fries and a drink.
- Combo #8: Chicken Sandwich $15.49
Crispy chicken sandwich served with lettuce and tomatoes. Served with a side of fries and a drink.
- Combo #9: Chicken Tenders $17.99
Chicken tenders (4) served with a dipping sauce of choice. Comes with a side of fries and a drink.
- Combo #1: Chicken Shawarma On Pita $18.99
A marinated chicken on pita bread stuffed with fries, pickles and a homemade garlic sauce.
- Combo #6: Falafel On Pita $18.99
Falafel on pita stuffed with lettuce, tomatoes, pickles, and tahini sauce. Served with a side of fries and a drink.
- Combo#12: Hamburger $14.49
Hamburger served with lettuce and tomatoes.
- Combo #2: Chicken Shawarma Wrap $18.99
Marinated chicken on a burrito wrap, stuffed with fries, pickles and a homemade garlic sauce. Served with an extra side of garlic sauce and Arab pickles.
- Combo #3: Lamb Shawarma On Pita $19.99
A marinated lamb cooked with onions on pita bread stuffed with fries, tomatoes, parsley and tahini sauce.
- Combo #4: Chicken Gyro $18.99
Chicken on a Greek bread served with Tzatziki, lettuce, tomatoes and onion.
- Combo #5: Gyro On Greek Bread $18.99
Gyro on Greek bread served with lettuce, tomatoes, onions, and tzatziki sauce. Comes with a side of fries and a drink.
Rice Bowls
- Falafel Bowl $16.99
- Cha's Mix Grill $25.99
Lamb, chicken and beef served with rice, hummus, tomatoes, pickles and pita.
- Gyro Bowl $17.99
Thinly sliced beef served over rice, hummus, tomatoes, pickles, tzatziki sauce and pita.
- Chicken Shawarma Bowl $19.49
Chicken shawarma served with rice, hummus and tomatoes, pickles, garlic sauce and pita.
- Lamb Shawarma Bowl $21.99
Thinly sliced lamb served with rice, hummus, tomatoes, pickles and pita.
Salads
- Crispy Chicken Salad $13.99
Crispy chicken served over lettuce, tomatoes, green peppers and onions with your choice of salad dressing.
- Garden Salad $11.49
Lettuce, tomatoes, cucumbers, green peppers served with a dressing of your choice.
Cha's Ice Cream & Grill Details
From the business
- Identifies as women-owned
- Small business
Service options
- Delivery
- Takeout
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
Dining options
- Seating
Payments
- Debit cards
- NFC mobile payments
- Credit cards
Cha's Ice Cream & Grill Photos










Cha's Ice Cream & Grill Location
Cha's Ice Cream & Grill
329 West St, Ludlow, MA 01056, USA
Cha's Ice Cream & Grill Reviews
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★ 5★ 4★ 3★ 2★ 1Absolutely love this place! Hands down the best ice cream and smoothies I’ve ever had. The flavors are super fresh, rich, and creative—nothing tastes artificial. Their smoothies are on another level: perfectly blended, not too sweet, and always made fresh to order. What really sets this spot apart though is the service. The staff is always friendly, patient, and really seem to care about making sure you get exactly what you want. Clean shop, good vibe, and never a long wait. If you’re in the area, don’t miss it. Easily a 5-star experience every time!
July 10 · Jovan GollmanI understand how difficult it can be to get complicated orders correct. I understand bc I worked and managed quick service restaurants for more than a decade. But ordering a simple item, and what I get is completely wrong? It makes no sense that the prices are what they are, when we literally NEVER get our orders correct. Every single time, we order 2 or 3 frozen yogurts, and we get ice cream (not frozen yogurt). We ask for medium, we get small. We ask for whip cream, we get none.If the person taking orders is new (and they almost always are), then train them to ask the customer to slow down, or repeat! Training your employees takes time and the patience of a saint, but it’s so worth it if they are efficient and ACCURATE!The amount of money my family has spent on treats that are not what we wanted is practically theft.I hate leaving reviews like this, because when they do get it right, it’s outstanding service and quality.Accuracy is absolutely everything after professionalism.An order taker can just smile and say “I’m sorry, but I’m kinda new at this. I really want to get your order right. Would you mind repeating that for me please?” The simplicity of this approach is not rocket science. Its common sense.
June 15 · Amy SjolanderExcellent place for ice cream reasonable prices Excellent customer service !!! Love it
July 11 · Leticia GrangerThe food was amazing! The portions were better than expected! Should I have eaten it all? Probably not, lol. Was it worth every bite? Absolutely. As I leave in a food coma, I mentally tell myself I'll be back for more.Parking was fun.... about 12 spots, but there is a business lot across the street with more than enough space if they run out.I ate way too much to get any ice cream, but I will be back for it.... maybe in a week as I need about that long to digest that awesome food, lolThere is a small game area for anyone to play. They have footballs, soccer balls and kids' toys.Overall a great little spot to enjoy some food (and eventually ice cream on my next visit). We will be back ❤️
June 12 · Jenn PesquiraLoved this place!!! The steak and cheese is to die for😍 Customer service is great. The workers are very friendly and helpful! The ice cream is so thick and tastes so good. I got the small vanilla and chocolate twist on a sugar cone and thinking about it now I should have got a large lol!
April 22 · Ayah Hamdan
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