Cold Stone Creamery Woodbridge, VA: An In-Depth Local Guide

Cold Stone Creamery Introduce

For residents of Woodbridge and the surrounding Virginia communities, Cold Stone Creamery is a familiar destination for custom-made ice cream. The location at 16434 Navigation Dr offers the brand's unique concept of creating personalized desserts on a frozen granite stone. This article is written for you, the local user, to provide a clear and factual overview of this specific shop. We will detail its location, the services it offers, and key features, using publicly available data and customer feedback to give you a well-rounded picture of what to expect when you visit. While the Cold Stone Creamery brand is nationally recognized, the experience at each individual location can vary, and this guide aims to highlight the specific nuances of the Woodbridge store.

Cold Stone Creamery has built its reputation on offering a premium product and a memorable, interactive experience. The Woodbridge location embodies this philosophy, providing a menu that allows for endless customization. However, as with any popular local business, customer experiences can be a mix of positive and negative feedback, which is crucial for a potential customer to consider. This article is not a simple promotion, but a detailed overview intended to help you make an informed decision about your next ice cream trip. We will cover the practical details like hours and contact information, as well as the more nuanced aspects of the customer experience based on real feedback. Our goal is to present a well-rounded and helpful resource for the Virginia community.

Location and Accessibility

This Cold Stone Creamery is located at 16434 Navigation Dr, Woodbridge, VA 22191, USA. This address places it in a commercial area, making it a convenient stop for residents of Woodbridge and neighboring communities. Navigation Drive is easily accessible from major roadways, which contributes to the store's convenience and visibility. As a business located within a commercial hub, there is likely ample parking available for customers, which is a key factor for a quick and easy visit.

The store's accessibility is further defined by its hours of operation, which, according to public information, are generally consistent with standard retail hours. This schedule allows for visits throughout the day, whether you're looking for a mid-afternoon snack or an after-dinner dessert. The location is also easily accessible by car, which is a major convenience for customers in the area. Its placement within a commercial hub means it is a practical choice for a wide range of customers, whether they are making a dedicated trip for a treat or simply stopping by as part of their shopping routine.

Services Offered

This Cold Stone Creamery location offers the standard and beloved range of products that the brand is famous for, ensuring that there's something to satisfy every craving.

Custom Ice Cream Creations: The signature service where customers choose from a variety of ice cream flavors and a wide selection of mix-ins (like candies, fruits, nuts, and cookies) that are blended together on a frozen granite stone.
Signature Creations: For those who prefer to choose from a curated menu, the shop offers a list of popular pre-designed combinations with names like "Mud Pie Mojo" and "Birthday Cake Remix."
Ice Cream Cakes: Perfect for celebrations, Cold Stone offers a variety of customizable ice cream cakes, which can be ordered for birthdays, holidays, or any special occasion.
Shakes and Smoothies: In addition to their traditional ice cream, the menu includes a selection of thick, creamy shakes and refreshing smoothies.
Grab-and-Go Options: The store offers a selection of pre-packed pints and quarts of popular flavors, as well as ice cream cookie sandwiches, for customers who are in a hurry.

While the menu of products is comprehensive, customer reviews indicate that there may be issues with the execution of these services. Specifically, a review regarding a BOGO order of triple pints highlighted a significant lack of toppings, suggesting potential inconsistencies in the product's preparation.

Features / Highlights

The key features of this Cold Stone Creamery in Woodbridge are centered on its product offerings and convenient location, though customer feedback provides important insights into the in-store experience.

Consistent Menu: The store offers the full range of classic ice cream creations, cakes, and other treats that customers expect from the brand. This consistency is a highlight for many who have a favorite creation they can rely on finding.
Custom Ice Cream Cakes: A customer review praised the store for making their birthday ice cream cakes, suggesting this is a key service they excel at.
Friendly Staff: One positive review specifically mentioned the staff being "friendly and kind to the kids," and highlighted the manager, Noor, as "a sun shine," suggesting the potential for a very positive experience.

However, it is important to acknowledge areas where this location has received critical feedback. A detailed review outlined a highly negative experience with the manager, Noor, regarding a BOGO order. The customer reported a lack of toppings in their ice cream, a refusal to provide toppings to mix in themselves without paying, and a general dismissive attitude. The manager allegedly stated they "don't care about the reviews" and argued that a BOGO deal was a "glitch," implying that the customer should not complain about the quality of a discounted item. The review also pointed out a belief that the manager later asked family and friends to write positive reviews to counter the negative ones. These experiences, while not universal, are important for potential customers to be aware of.

Contact Information

For more information on the menu, store hours, or to place an order, you can contact the Cold Stone Creamery on Navigation Drive using the following details:

Address: 16434 Navigation Dr, Woodbridge, VA 22191, USA
Phone: (571) 285-2723

Using the provided phone number is a good way to confirm details before you visit, especially if you plan to order a custom item or have questions about specific policies.

Conclusion: Why this place is suitable for locals

For residents of Woodbridge, Virginia, this Cold Stone Creamery location offers the brand's full menu of beloved, customizable ice cream creations in a convenient setting. Its position on Navigation Drive makes it an easy and accessible choice for a dessert run. The wide variety of ice cream, sundaes, shakes, and custom cakes ensures that the store can cater to a range of tastes and celebratory needs. The appeal of having a familiar ice cream brand in the neighborhood, with the potential for great customer service as noted in one review, is a key reason many locals might choose to visit.

However, based on customer feedback, it is crucial for locals to be aware of the reported inconsistencies in product quality and customer service. The reviews highlight potential risks associated with product preparation, particularly regarding the amount of mix-ins, and a concerning attitude from management toward customer complaints. While the brand itself is a reliable source for high-quality ice cream, individual experiences at this specific location may vary. For those who want to enjoy the unique experience of Cold Stone, this store serves its purpose as a local option. But it is recommended that customers proceed with a degree of caution, particularly with special orders, and verify the quality of their items before leaving the store.

Cold Stone Creamery Vibe

Create Your Own Creation™
Create Your Own Creation
Select your flavor and one FREE Mix-in. Customize further by adding more Mix-ins and a Waffle Cone or Bowl.
Mix & Go Create Your Own Creation™
Select your flavor and Mix-ins. Customize further by adding more Mix-ins and a Waffle Cone or Bowl.

Signature Creations™
Root Beer Revival
Root Beer Ice Cream, Chocolate Chips, Caramel & Whipped Topping
The Better NUTTER BUTTER®
NUTTER BUTTER® Ice Cream, NUTTER BUTTER® Cookies, Sugar Crystals & Fudge
Very Berry Non-Dairy™
Silk® Chocolate Almondmilk frozen dessert, mixed with Strawberries, Blueberries, and Raspberries
Don't Cry Over Spilled Silk
Plant-based never tasted so good! Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
Apple Pie A La Cold Stone®
French Vanilla Ice Cream with Cinnamon, Graham Cracker Pie Crust, Apple Pie Filling and Caramel
Banana Caramel Crunch®
French Vanilla Ice Cream with Roasted Almonds, Banana and Caramel
Berry Berry Berry Good®
Sweet Cream Ice Cream with Raspberries, Strawberries and Blueberries
Birthday Cake Remix™
Cake Batter Ice Cream® with Rainbow Sprinkles, Brownie and Fudge (calories listed per serving)
Cake Batter Batter Batter™
Cake Batter Ice Cream® with Cookie Dough and Brownie
Cheesecake Fantasy®
Cheesecake Ice Cream with Graham Cracker Pie Crust, Blueberries and Strawberries
Chocolate Devotion®
Chocolate Ice Cream with Chocolate Chips, Brownie and Fudge
Coffee Lovers Only®
Coffee Ice Cream with Roasted Almonds, Heath® Bar and Caramel
Cookie Doughn't You Want Some®
French Vanilla Ice Cream with Chocolate Chips, Cookie Dough, Fudge and Caramel
Cookie Mintster®
Mint Ice Cream with double the OREO® Cookies and Fudge
Cookies Make Everything Batter™
Cake Batter Ice Cream® with OREO® Cookies, GOLDEN OREO® Cookies and Whipped Topping
Dough For It!™
Classic Cookie Dough Ice Cream with Chocolate Chips, Cookie Dough and Sugar Crystals
Dough-Lightful Peanut Butter™
Classic Cookie Dough Ice Cream, Peanut Butter, Reese's Peanut Butter Cup and Sugar Crystals
Founder's Favorite®
Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel
Mint Mint Chocolate Chocolate Chip®
Mint Ice Cream with Chocolate Chips, Brownie and Fudge
Mud Pie Mojo®
Coffee Ice Cream with OREO® Cookies, Peanut Butter, Roasted Almonds and Fudge
One Smart Brookie™
Classic Cookie Dough Ice Cream, Brownie and Cookie Dough
OREO® Overload
Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge
Our Strawberry Blonde®
Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping
Peanut Butter Cup Perfection®
Chocolate Ice Cream with Peanut Butter, Reese's® Peanut Butter Cup and Fudge
REESE'S Peanut Butter Awesome Sauce
Sweet Cream Ice Cream, Reese’s Peanut Butter Cup & Reese’s Peanut Butter Sauce
Somewhere Over The Rain-Dough™
Classic Cookie Dough Ice Cream with Frosting, Rainbow Sprinkles and Sugar Crystals
Surrender To Strawberry™
Strawberry Ice Cream with Strawberries, Yellow Cake and Whipped Topping

Ready Now Cakes & Novelties
Birthday Cake OREO® Party - Ready Now
Layers of moist Red Velvet Cake, Birthday Cake OREO® Cookie Ice Cream, Birthday Cake OREO® Cookies & Rainbow Sprinkles wrapped in fluffy White Frosting and topped with a "Happy Father's Day" Chocolate Plaque **This item is ready for you to pick up which means we cannot make any changes or substitutions.
A Cheesecake Named Desire™ - Ready Now
Layers of moist Yellow Cake and Cheesecake Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Raspberry Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Cake Batter Confetti™ - Ready Now
Layers of moist Red Velvet Cake and Cake Batter Ice Cream® with Rainbow Sprinkles wrapped in fluffy White Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Coffeehouse Crunch™ - Ready Now
Layers of moist Devil's Food Cake and Coffee Ice Cream with Heath® Bar wrapped in rich Fudge Ganache **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Midnight Delight® - Ready Now
Layers of moist Devil's Food Cake, Fudge and Chocolate Ice Cream with Chocolate Shavings wrapped in rich Fudge Ganache **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Cookie Dough Delirium™ - Ready Now
Layers of moist Yellow Cake and Sweet Cream Ice Cream with Cookie Dough and Chocolate Shavings wrapped in fluffy White Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Cookies & Creamery™ - Ready Now
Layers of moist Devil's Food Cake and Sweet Cream Ice Cream with OREO® Cookies wrapped in fluffy White Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
OREO® Cookies & Cream Extreme - Ready Now
Layers of moist Yellow Cake, Chocolate Ice Cream with GOLDEN OREO® Cookies and Cake Batter Ice Cream® with OREO® Cookies wrapped in fluffy OREO® Cookie Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Strawberry Passion™ - Ready Now
Layers of moist Red Velvet Cake, Strawberry Puree and Strawberry Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Strawberry Frosting **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Tall, Dark & Delicious - Ready Now
Layers of moist Devil’s Food Cake, Sweet Cream Ice Cream with Brownies and Chocolate Ice Cream with OREO® Cookies wrapped in fluffy White Frosting and cascading Fudge Ganache **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Cake Batter Batter Batter™ Pre-Packed Quart $22.49
Rich, creamy Cake Batter Ice Cream® with Cookie Dough and Brownie pieces
Peanut Butter Cup Perfection™ Pre-Packed Quart $22.49
Rich Chocolate Ice Cream with Peanut Butter Cups and gooey Fudge in a Peanut Butter swirl
Founder's Favorite® Pre-Packed Quart $22.49
Sweet Cream Ice Cream with chewy Brownies and toasted Pecans, swirled with rich Fudge and Caramel
OREO® Overload Pre-Packed Quart $22.49
Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge
REESE'S Peanut Butter Ice Cream Cup 6-Pack - Ready Now $19.99
Six Chocolate Cups filled with layers of Reese's Peanut Butter Sauce & Chocolate Ice Cream topped with rich Fudge Ganache, Sea Salt & Reese's Peanut Butter Cup **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Ice Cream Cookie Sandwich Variety 4-Pack - Ready Now $18.79
One of each of our Cake Batter™ Sprinkle, Cookie Crumb Yum, Kiss N' Tell Chocolate, and Perfect Duet Ice Cream Cookie Sandwiches Cake Batter™ Sprinkle: Cake Batter Ice Cream® sandwiched by moist Chocolate Chip Cookies and rolled in Rainbow Sprinkles Cookie Crumb Yum: Sweet Cream Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in OREO® Cookie Kiss N' Tell Chocolate: Chocolate Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in Chocolate Chips Perfect Duet: Sweet Cream Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in White & Milk Chocolate **This item is ready for you to pick up which means we cannot make any changes or substitutions.
Ice Cream Cupcake Variety 6-Pack - Ready Now $19.99
Two of each of our Sweet Cream, Cake Batter™ Delux and Double Chocolate Devotion™ Ice Cream Cupcakes Sweet Cream Cupcake: A rich Chocolate Cup filled with a layer of Yellow Cake, Fudge and Sweet Cream Ice Cream topped with fluffy White Frosting and White & Milk Chocolate Curls Cake Batter™ Delux Cupcake: A rich Chocolate Cup filled with a layer of Red Velvet Cake, Fudge and Cake Batter Ice Cream® topped with fluffy Pink Frosting and Rainbow Sprinkles Double Chocolate Devotion™: A rich Chocolate Cup filled with a layer of Devil's Food Cake, Fudge and Chocolate Ice Cream topped with fluffy White Frosting and an OREO® Cookie **This item is ready for you to pick up which means we cannot make any changes or substitutions.

Might Like It
Root Beer Ice Cream - Sample $3.79
Try this promotional flavor before it's gone!
NUTTER BUTTER® Ice Cream - Sample $3.79
Try this promotional flavor before it's gone!
Silk® Chocolate Almondmilk Frozen Dessert - Sample $3.79
Cake Batter Ice Cream® - Sample $3.79
Cheesecake Ice Cream - Sample $3.79
Chocolate Ice Cream - Sample $3.79
Classic Cookie Dough Ice Cream - Sample $3.79
Coffee Ice Cream - Sample $3.79
French Vanilla Ice Cream - Sample $3.79
Mint Ice Cream - Sample $3.79
Strawberry Ice Cream - Sample $3.79
Sweet Cream Ice Cream - Sample $3.79
Vanilla Lite Ice Cream - Sample $3.79

Cold Stone For Your Freezer
Root Beer Revival - Freezer
Root Beer Ice Cream, Chocolate Chips, Caramel & Whipped Topping
The Better NUTTER BUTTER® - Freezer
NUTTER BUTTER® Ice Cream, NUTTER BUTTER® Cookies, Sugar Crystals & Fudge
Very Berry Non-Dairy™ - Freezer
Silk® Chocolate Almondmilk frozen dessert, mixed with Strawberries, Blueberries, and Raspberries
Don't Cry Over Spilled Silk - Freezer
Plant-base never tasted so good! Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
REESE'S Peanut Butter Ice Cream Cup Single $6.29
A Chocolate Cup filled with layers of Reese's Peanut Butter Sauce & Chocolate Ice Cream topped with rich Fudge Ganache, Sea Salt & Reese's Peanut Butter Cup
REESE'S Peanut Butter Ice Cream Cup 6-Pack $19.99
Six Chocolate Cups filled with layers of Reese's Peanut Butter Sauce & Chocolate Ice Cream topped with rich Fudge Ganache, Sea Salt & Reese's Peanut Butter Cup
Ice Cream Cookie Sandwich Variety 4-Pack $18.79
One of each of our Cake Batter™ Sprinkle, Cookie Crumb Yum, Kiss N' Tell Chocolate, and Perfect Duet Ice Cream Cookie Sandwiches Cake Batter™ Sprinkle: Cake Batter Ice Cream® sandwiched by moist Chocolate Chip Cookies and rolled in Rainbow Sprinkles Cookie Crumb Yum: Sweet Cream Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in OREO® Cookie Kiss N' Tell Chocolate: Chocolate Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in Chocolate Chips Perfect Duet: Sweet Cream Ice Cream sandwiched by moist Chocolate Chip Cookies and rolled in White & Milk Chocolate
Ice Cream Cupcake Variety 6-Pack $19.99
Two of each of our Sweet Cream, Cake Batter™ Delux and Double Chocolate Devotion™ Ice Cream Cupcakes Sweet Cream Cupcake: A rich Chocolate Cup filled with a layer of Yellow Cake, Fudge and Sweet Cream Ice Cream topped with fluffy White Frosting and White & Milk Chocolate Curls Cake Batter™ Delux Cupcake: A rich Chocolate Cup filled with a layer of Red Velvet Cake, Fudge and Cake Batter Ice Cream® topped with fluffy Pink Frosting and Rainbow Sprinkles Double Chocolate Devotion™: A rich Chocolate Cup filled with a layer of Devil's Food Cake, Fudge and Chocolate Ice Cream topped with fluffy White Frosting and an OREO® Cookie
Apple Pie A La Cold Stone® - Freezer
French Vanilla Ice Cream with Cinnamon, Graham Cracker Pie Crust, Apple Pie Filling and Caramel
Banana Caramel Crunch® - Freezer
"French Vanilla Ice Cream with Roasted Almonds, Banana and Caramel
Berry Berry Berry Good®
"Sweet Cream Ice Cream with Raspberries, Strawberries and Blueberries
Birthday Cake Remix™ - Freezer
Cake Batter Ice Cream® with Rainbow Sprinkles, Brownie and Fudge
Cake Batter Batter Batter™ - Freezer
Cake Batter Ice Cream® with Cookie Dough and Brownie
Cheesecake Fantasy® - Freezer
Cheesecake Ice Cream with Graham Cracker Pie Crust, Blueberries and Strawberries
Chocolate Devotion® - Freezer
Chocolate Ice Cream with Chocolate Chips, Brownie and Fudge
Coffee Lovers Only® - Freezer
Coffee Ice Cream with Roasted Almonds, Heath® Bar and Caramel
Cookie Doughn't You Want Some® - Freezer
French Vanilla Ice Cream with Chocolate Chips, Cookie Dough, Fudge and Caramel
Cookie Mintster® - Freezer
Mint Ice Cream with double the OREO® Cookies and Fudge
Cookies Make Everything Batter™ - Freezer
Cake Batter Ice Cream® with OREO® Cookies, GOLDEN OREO® Cookies and Whipped Topping
Dough For It!™ - Freezer
Classic Cookie Dough Ice Cream with Chocolate Chips, Cookie Dough and Sugar Crystals
Dough-Lightful Peanut Butter™ - Freezer
Classic Cookie Dough Ice Cream, Peanut Butter, Reese's Peanut Butter Cup and Sugar Crystals
Founder's Favorite® - Freezer
Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel
Mint Mint Chocolate Chocolate Chip® - Freezer
Mint Ice Cream with Chocolate Chips, Brownie and Fudge
Mud Pie Mojo® - Freezer
Coffee Ice Cream with OREO® Cookies, Peanut Butter, Roasted Almonds and Fudge
One Smart Brookie™ - Freezer
Classic Cookie Dough Ice Cream, Brownie and Cookie Dough
OREO® Overload - Freezer
Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge
Our Strawberry Blonde® - Freezer
Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping
Peanut Butter Cup Perfection® - Freezer
Chocolate Ice Cream with Peanut Butter, Reese's® Peanut Butter Cup and Fudge
REESE’S Peanut Butter Awesome Sauce - Freezer
Sweet Cream Ice Cream, Reese’s Peanut Butter Cup & Reese’s Peanut Butter Sauce
Somewhere Over The Rain-Dough™ - Freezer
Classic Cookie Dough Ice Cream with Frosting, Rainbow Sprinkles and Sugar Crystals
Surrender To Strawberry™ - Freezer
Strawberry Ice Cream with Strawberries, Yellow Cake and Whipped Topping

Shakes
Go With The Float $8.79
Root Beer Ice Cream, Root Beer, Whipped Topping & a Maraschino Cherry
Create Your Own Shake
Select your flavor and one FREE Mix-in and we’ll blend with milk for the shake of your dreams. Customize further by adding more Mix-ins!
Cake Batter™ N' Shake
Cake Batter Ice Cream® and Yellow Cake
Chocolate Silk® Shake
Silk® Chocolate Almondmilk Frozen Dessert blended with Silk® Almondmilk
Milk & OREO® Cookies
Sweet Cream Ice Cream and OREO® Cookies
Oh Fudge!
Chocolate Ice Cream and Fudge
REESE'S Chocolate Peanut Butter Dream
Chocolate Ice Cream, Reese’s Peanut Butter Cup & Reese’s Peanut Butter Sauce
Savory Strawberry
Strawberry Ice Cream and Strawberries
Very Vanilla
French Vanilla Ice Cream and Caramel

Smoothies
Blueberry Banana
Mango Pineapple
Pineapple Blueberry
Strawberry Banana
Strawberry Mango

Candles
12-Pack Birthday Candles $3.79
12 Birthday Candles to make your cake shine even brighter! Design may vary – inquire with store for details.
24-Pack Birthday Candles $3.79
24 Birthday Candles to make your cake shine even brighter! Design may vary – inquire with store for details.

Bottled Beverages
Bottled Water $2.49
Bottled Soda $2.49

Cold Stone Creamery Details

Service options
Delivery
In-store pickup
Onsite services
Takeout
Dine-in

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Offerings
Coffee

Dining options
Table service

Amenities
Restroom

Atmosphere
Casual

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids

Cold Stone Creamery Photos

Cold Stone Creamery Location

Cold Stone Creamery

Virginia Prince William County Woodbridge Navigation Drive

16434 Navigation Dr, Woodbridge, VA 22191, USA

Cold Stone Creamery Reviews

An average rating of ★4.4 from 207 user reviews.

managementmoneypriceingredientsoreosapple piesignaturesmileice cream cakeshalal

★ 5★ 4★ 3★ 2★ 1

I’m in love with this place the ice cream portion is amazing and the test is great , All the kids and adults in my family love it besides they’re always friendly and kind to the kids, our birthday ice cream cakes always from them , keep it up guys and great job, Special thank the sweet manager Noor you are a sun shine, Thank you very much for making all of us always happy and have a wonderful experience in your Store.
September 01 · Bosphalus Alexander
I had a horrible experience primarily due to the disrespectful behavior of the manager, Noor.We were disappointed to find that the ice cream had virtually no toppings until we dug to the bottom and even then there were barely any toppings. We got 2 triple pint containers with a BOGO. My husband picked it up on my behalf while I waited in the car and didn't open it until getting home. I returned the next day with the ice cream and politely requested either a remake of the order, or toppings to mix in myself. I tried to give the benefit of the doubt that maybe the employee was new and didn't get proper training. I was positive the matter would get resolved however Noor did not allow that to happen.I was put on the phone with the manager Noor. Noor stated due to FDA regulations, they couldn’t handle the ice cream. I understood that and politely requested toppings to mix in myself. Noor insisted that if I wanted toppings, I would have to pay for them. I let her know I am not asking for anything extra, only what should have been rightfully part of the order. Noor also expressed annoyance with my request for a substitution in the mud pie mojo (brownies instead of peanut butter). She stated "they’re not supposed to alter signature creations" even though other Cold Stone locations always accommodate substitutions. When I pointed out that this is why there are negative reviews, Noor dismissively said "I don't care about the reviews!" She also said "this is stupid you came all the way over here and are wasting your time over $3 worth of toppings!"Noor also stated that since I had a BOGO, I received a free item and implied that I should stop complaining because I got free ice cream. That doesn't excuse the fact these 2 tubs of ice cream were poorly made. She also said that "it was a glitch and you weren't supposed to get that size" even though it was available for purchase on the website. They originally didn't honor the BOGO and charged full price. When showing them it can be purchased online they refunded after a long wait. She also argued that it was my responsibility to ensure the order was correct before leaving, even though my husband went in on my behalf and he didn't know how it was supposed to be made. Also, if someone got this as a doordash/uber eats there is no way they would have known until getting the ice cream at home.A fair response from Noor would have been to offer the toppings and to request me to make sure the order is satisfactory before leaving next time. Instead, she seemed more concerned with saving herself money than providing good customer service. It's clear from other reviews and employee comments that this location has issues with maintaining good customer service and management has instructed employees to intentionally reduce toppings. I will never be returning to this location because of Noor.Update: It’s interesting to see how after Noor stated she doesn’t care about the reviews she asked her family and friends to write her nice reviews and specifically mention her name and how “sweet she is.” It’s very clear from reading the names of the reviewers and how they are written she asked her friends/family to write them for her.
September 03 · AH
Every time I go to get Ice cream I leave with a happy smile because of the nice customer service and the delicious selection .
July 10 · Mohammed Al Qassim (Al Jaboori)
Cold Stone Creamery never disappoints! The service was fantastic—super friendly and fast. And of course, the ice cream was absolutely delicious. Always a treat!
April 19 · Laurel Baber
FOUR employees at this location were working, and they all iqnore the picking up line. I stood there for almost 20 min, behind two other people in line and all the employees ignored us, even when we alerted them that we were waiting. If you're picking something up, forget about it.
March 26 · The Porters