Cold Stone Creamery Willow Grove: A Focus on Unique Ice Cream Creations

Cold Stone Creamery Introduce

For ice cream lovers in Willow Grove, Pennsylvania, and the broader Montgomery County area, Cold Stone Creamery offers a distinctive approach to frozen desserts. Unlike traditional scoop shops, Cold Stone is renowned for its interactive experience, where customers choose their ice cream flavors and then select from a wide array of mix-ins that are skillfully folded together on a frozen granite stone. This personalized process aims to create a unique and freshly prepared treat for every individual, making each visit a bespoke ice cream adventure.

Cold Stone Creamery's core appeal lies in its customization. Patrons are invited to become the architects of their own dessert, selecting not only their preferred ice cream flavor but also a diverse range of fruits, candies, nuts, and baked goods to be incorporated. This hands-on, creative process is designed to deliver a fresh and exciting taste experience with every order, ensuring that no two creations are exactly alike unless specifically requested.

The brand's identity is built around this concept of "Ultimate Ice Cream Experience," emphasizing premium ice cream and a fun, engaging preparation method. While the Willow Grove location aims to provide this signature experience, as with any popular establishment, customer interactions can sometimes vary, particularly concerning operational guidelines and customer service near closing times. However, the fundamental product offering – customizable, made-to-order ice cream – remains a consistent draw for those seeking a unique dessert.

The goal of Cold Stone Creamery is to provide a memorable treat, transforming simple ice cream into a personalized masterpiece. This emphasis on customization and fresh preparation is what continues to attract many individuals and families looking for more than just a standard scoop in the Pennsylvania region.

Cold Stone Creamery in Willow Grove is located at 4013 Welsh Rd, Willow Grove, PA 19090, USA. Welsh Road is a significant commercial artery in the Willow Grove area, making the store highly visible and relatively easy to access for residents within Willow Grove and surrounding communities in Montgomery County, such as Abington, Hatboro, and Horsham. Its position within a commercial district suggests that it's likely part of a shopping center or plaza, which typically provides dedicated parking for customers.

Being situated on a well-trafficked road like Welsh Road ensures that the creamery is easily reachable by car. Parking availability, while usually present in commercial plazas, can sometimes be a consideration during peak hours. However, the general accessibility of this location on a main route makes it a convenient stop for those living or working in the area, or those passing through for shopping and other activities.

For locals, the straightforward address and integration into a common commercial hub mean that Cold Stone Creamery is a familiar and easy destination for satisfying an ice cream craving. Its location contributes to its role as a readily available option for dessert, whether it's a planned outing or a spontaneous treat after errands.

The ease of access helps ensure that the signature Cold Stone experience, with its personalized creations, remains within reach for the community, reinforcing its presence as a go-to dessert spot in Willow Grove.

Cold Stone Creamery is celebrated for its unique approach to serving ice cream, offering a range of services centered on customization:

A wide selection of premium ice cream and sorbet flavors to choose from.
An extensive array of "mix-ins" including candies, nuts, fruits, brownies, cookies, and more, allowing for countless flavor combinations.
Customizable creations prepared on a frozen granite stone, where chosen ice cream and mix-ins are expertly blended.
Signature Creations, which are pre-designed combinations of ice cream, mix-ins, and toppings.
Waffle bowls and cones, freshly made in-store, providing a delicious edible container.
Ice cream cakes, available for various celebrations and special occasions, often customizable.
Milkshakes and smoothies, blended with ice cream and other ingredients.
Take-home options, such as pints and quarts of ice cream, allowing customers to enjoy their favorite flavors at home.
Catering services for events and parties, bringing the Cold Stone experience to larger gatherings.

Cold Stone Creamery highlights several key features that define its brand and appeal:

Interactive "mix-in" experience on a frozen granite stone, allowing for personalized dessert creations.
Commitment to using high-quality, premium ice cream, known for its rich and creamy texture.
Vast array of customization options with numerous mix-ins, catering to diverse tastes and preferences.
Signature Creations, offering expertly crafted flavor combinations for those seeking a pre-designed treat.
Freshly made waffle bowls and cones, adding an extra layer of flavor and aroma to the experience.
Variety of dessert options beyond just scooped ice cream, including cakes, shakes, and smoothies.
Family-friendly atmosphere, suitable for all ages to enjoy a unique dessert outing.
Emphasis on creating a fun and engaging experience for customers during the ordering process.
Offers a different kind of ice cream experience compared to traditional parlors, focusing on customization and fresh preparation.

For direct inquiries, current operating hours, or to place an order at the Willow Grove location of Cold Stone Creamery, please use the following contact information:

Address: 4013 Welsh Rd, Willow Grove, PA 19090, USA

Phone: (267) 577-5966

It is always recommended to check their official website or social media channels for the most up-to-date information, including potential seasonal hours or specific product availability.

Cold Stone Creamery in Willow Grove is a suitable choice for locals in Pennsylvania, particularly those in the Montgomery County area, primarily due to its unique and highly customizable ice cream experience. For residents who enjoy crafting their own desserts, the ability to choose from a vast array of flavors and mix-ins, all blended together on a cold granite stone, offers a level of personalization that many traditional ice cream shops do not provide. This interactive approach makes each visit a creative and satisfying endeavor, ensuring that every craving can be met with a bespoke treat.

While some recent customer feedback has highlighted concerns regarding service consistency near closing times, the fundamental product quality and the brand's core concept remain appealing. For those planning their visits during standard operating hours, the promise of premium ice cream combined with virtually endless customization options continues to be a strong draw. The presence of freshly made waffle bowls and cones, along with a selection of ice cream cakes and shakes, further broadens its appeal for various dessert occasions, from a casual treat to a celebratory indulgence.

The convenient location on Welsh Road, a prominent thoroughfare in Willow Grove, also contributes to its suitability for locals. It is easily accessible for residents and those running errands in the area, making it a convenient stop for a quick, personalized dessert. Supporting a franchise like Cold Stone Creamery also means access to a consistent brand experience that many customers appreciate.

Ultimately, for Pennsylvania locals seeking a creative and personalized ice cream experience where they can design their perfect dessert, Cold Stone Creamery in Willow Grove offers a distinct and attractive option. Its focus on customization and premium ingredients provides a compelling reason for residents to choose it for their next sweet craving, making it a viable and engaging local dessert destination.

Cold Stone Creamery Food & drink

Create Your Own Creation™
Create Your Own Creation
Select your flavor and one FREE Mix-in. Customize further by adding more Mix-ins and a Waffle Cone or Bowl.
Mix & Go Create Your Own Creation™
Select your flavor and Mix-ins. Customize further by adding more Mix-ins and a Waffle Cone or Bowl.

Signature Creations™
Root Beer Revival
Root Beer Ice Cream, Chocolate Chips, Caramel & Whipped Topping
Caramel Carnival Churro
Churro Ice Cream, Cinnamon Toast Crunch™, Caramel & Sugar Crystals
Cornbread is My Jam
Honey Cornbread with Blackberry Jam Ice Cream, Cornbread, Honey & Blueberries
Very Berry Non-Dairy™
Silk® Chocolate Almondmilk frozen dessert, mixed with Strawberries, Blueberries, and Raspberries
Don't Cry Over Spilled Silk
Plant-based never tasted so good! Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
Apple Pie a la Cold Stone®
French Vanilla Ice Cream with Cinnamon, Graham Cracker Pie Crust, Apple Pie Filling and Caramel
Banana Caramel Crunch®
French Vanilla Ice Cream with Roasted Almonds, Banana and Caramel
Berry Berry Berry Good®
Sweet Cream Ice Cream with Raspberries, Strawberries and Blueberries
The Better NUTTER BUTTER®
NUTTER BUTTER® Ice Cream, NUTTER BUTTER® Cookies, Sugar Crystals & Fudge
Birthday Cake OREO® Celebration
Birthday Cake OREO® Cookie Ice Cream, Birthday Cake OREO® Cookies, Rainbow Sprinkles & OREO® Cookie Frosting
Birthday Cake Remix™
Cake Batter Ice Cream® with Rainbow Sprinkles, Brownie and Fudge (calories listed per serving)
Cake Batter Batter Batter™
Cake Batter Ice Cream® with Cookie Dough and Brownie
Cheesecake Fantasy®
Cheesecake Ice Cream with Graham Cracker Pie Crust, Blueberries and Strawberries
Chocolate Devotion®
Chocolate Ice Cream with Chocolate Chips, Brownie and Fudge
Coffee Lovers Only®
Coffee Ice Cream with Roasted Almonds, Heath® Bar and Caramel
Cookie Doughn't You Want Some®
French Vanilla Ice Cream with Chocolate Chips, Cookie Dough, Fudge and Caramel
Cookie Mintster®
Mint Ice Cream with double the OREO® Cookies and Fudge
Cookies Make Everything Batter™
Cake Batter Ice Cream® with OREO® Cookies, GOLDEN OREO® Cookies and Whipped Topping
Dough for It!™
Classic Cookie Dough Ice Cream with Chocolate Chips, Cookie Dough and Sugar Crystals
Dough-lightful Peanut Butter™
Classic Cookie Dough Ice Cream, Peanut Butter, Reese's Peanut Butter Cup and Sugar Crystals
Founder's Favorite®
Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel
Mint Mint Chocolate Chocolate Chip®
Mint Ice Cream with Chocolate Chips, Brownie and Fudge
Mud Pie Mojo®
Coffee Ice Cream with OREO® Cookies, Peanut Butter, Roasted Almonds and Fudge
One Smart Brookie™
Classic Cookie Dough Ice Cream, Brownie and Cookie Dough
OREO® Overload
Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge
Our Strawberry Blonde®
Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping
Peanut Butter Cup Perfection®
Chocolate Ice Cream with Peanut Butter, Reese's® Peanut Butter Cup and Fudge
REESE'S Peanut Butter Awesome Sauce
Sweet Cream Ice Cream, Reese’s Peanut Butter Cup & Reese’s Peanut Butter Sauce
Somewhere Over the Rain-dough™
Classic Cookie Dough Ice Cream with Frosting, Rainbow Sprinkles and Sugar Crystals
Surrender to Strawberry™
Strawberry Ice Cream with Strawberries, Yellow Cake and Whipped Topping

Ice Cream Cakes & Novelties – Pre-Order
Choose your pickup time between 1-14 days
Create Your Own Ice Cream Cake
Combine any of our freshly-made ice cream flavors and mix-ins with your choice of Yellow, Red Velvet or Devil's Food cake; many decorating options available.
Custom Birthday Cake
Layers of your choice of moist cake and your choice of ice cream wrapped in fluffy White Frosting and topped with Rainbow Sprinkles
Birthday Cake
Layers of moist Devil's Food Cake and Sweet Cream Ice Cream wrapped in fluffy White Frosting and topped with Rainbow Sprinkles
Birthday Cake OREO® Party
Layers of moist Red Velvet Cake, Birthday Cake OREO® Cookie Ice Cream, Birthday Cake OREO® Cookies & Rainbow Sprinkles wrapped in fluffy White Frosting
Cake Batter Confetti™
Layers of moist Red Velvet Cake and Cake Batter Ice Cream® with Rainbow Sprinkles wrapped in fluffy White Frosting
Chocolate Chipper™
Layers of moist Devil's Food Cake and Sweet Cream Ice Cream with Chocolate Shavings wrapped in rich Fudge Ganache
Coffeehouse Crunch™
Layers of moist Devil's Food Cake and Coffee Ice Cream with Heath® Bar wrapped in rich Fudge Ganache
Cookie Dough Delirium™
Layers of moist Yellow Cake and Sweet Cream Ice Cream with Cookie Dough and Chocolate Shavings wrapped in fluffy White Frosting
Cookies & Creamery™
Layers of moist Devil's Food Cake and Sweet Cream Ice Cream with OREO® Cookies wrapped in fluffy White Frosting
Midnight Delight®
Layers of moist Devil's Food Cake, Fudge and Chocolate Ice Cream with Chocolate Shavings wrapped in rich Fudge Ganache
Mmmmmmint Chip™
Layers of moist Devil's Food Cake and Mint Ice Cream with Chocolate Shavings wrapped in fluffy White Frosting
OREO® Cookies and Cream Extreme
Layers of moist Yellow Cake, Chocolate Ice Cream with GOLDEN OREO® Cookies and Cake Batter Ice Cream® with OREO® Cookies wrapped in fluffy OREO® Cookie Frosting
Peanut Butter Playground™
Layers of moist Devil's Food Cake, Peanut Butter and Chocolate Ice Cream with Reese's® Peanut Butter Cups wrapped in rich Fudge Ganache
Strawberry Passion™
Layers of moist Red Velvet Cake, Strawberry Puree and Strawberry Ice Cream with Graham Cracker Pie Crust wrapped in fluffy Strawberry Frosting
Tall, Dark & Delicious™
Layers of moist Devil's Food Cake, Sweet Cream Ice Cream with Brownies and Chocolate Ice Cream with OREO® Cookies wrapped in fluffy White Frosting and cascading Fudge Ganache
Ice Cream Cupcake Build Your Own 6-Pack $18.99
Choose from a variety of cupcakes! Sweet Cream Cupcake: A rich Chocolate Cup filled with a layer of Yellow Cake, Fudge and Sweet Cream Ice Cream topped with fluffy White Frosting and White & Milk Chocolate Curls Cake Batter™ Delux Cupcake: A...
Ice Cream Cookie Build Your Own 4-Pack $15.25
Choose your selection of our Signature Ice Cream Cookie Sandwiches! Cake Batter™ Sprinkle: Cake Batter Ice Cream® sandwiched by moist Chocolate Chip Cookies and rolled in Rainbow Sprinkles Cookie Crumb Yum: Sweet Cream Ice Cream sandwiched b...

Might Like It
Not sure if you've Gotta Have It? Try something new by adding a sample of one of our favorite flavors to your order!
Root Beer Ice Cream - Sample $1.19
Try this promotional flavor before it's gone!
Churro Ice Cream - Sample $1.19
Try this promotional flavor before it's gone!
Honey Cornbread with Blackberry Jam Ice Cream - Sample $1.19
Try this promotional flavor before it's gone!
Birthday Cake OREO® Cookie Ice Cream - Sample $1.19
Try this promotional flavor before it's gone!
NUTTER BUTTER® Ice Cream - Sample $1.19
Try this promotional flavor before it's gone!
Silk® Chocolate Almondmilk Frozen Dessert - Sample $1.19
Cake Batter Ice Cream® - Sample $1.19
Cheesecake Ice Cream - Sample $1.19
Chocolate Ice Cream - Sample $1.19
Classic Cookie Dough Ice Cream - Sample $1.19
Coffee Ice Cream - Sample $1.19
French Vanilla Ice Cream - Sample $1.19
Mint Ice Cream - Sample $1.19
Strawberry Ice Cream - Sample $1.19
Vanilla Lite Ice Cream - Sample $1.19

Cold Stone For Your Freezer
Root Beer Revival - Freezer
Root Beer Ice Cream, Chocolate Chips, Caramel & Whipped Topping
Caramel Carnival Churro - Freezer
Churro Ice Cream, Cinnamon Toast Crunch™, Caramel & Sugar Crystals
Cornbread is My Jam - Freezer
Honey Cornbread with Blackberry Jam Ice Cream, Cornbread, Honey & Blueberries
Very Berry Non-Dairy™ - Freezer
Silk® Chocolate Almondmilk frozen dessert, mixed with Strawberries, Blueberries, and Raspberries
Don't Cry Over Spilled Silk - Freezer
Plant-base never tasted so good! Silk® Chocolate Almondmilk Frozen Dessert, Banana, Peanut Butter & Roasted Almonds
REESE'S Peanut Butter Ice Cream Cup 6-Pack $19.99
Six Chocolate Cups filled with layers of Reese's Peanut Butter Sauce & Chocolate Ice Cream topped with rich Fudge Ganache, Sea Salt & Reese's Peanut Butter Cup
Ice Cream Cookie Sandwich Variety 4-Pack $15.25
One of each of our Cake Batter™ Sprinkle, Cookie Crumb Yum, Kiss N' Tell Chocolate, and Perfect Duet Ice Cream Cookie Sandwiches Cake Batter™ Sprinkle: Cake Batter Ice Cream® sandwiched by moist Chocolate Chip Cookies and rolled in Rainbow Spri...
Ice Cream Cupcake Variety 6-Pack $18.99
Two of each of our Sweet Cream, Cake Batter™ Delux and Double Chocolate Devotion™ Ice Cream Cupcakes Sweet Cream Cupcake: A rich Chocolate Cup filled with a layer of Yellow Cake, Fudge and Sweet Cream Ice Cream topped with fluffy White Frosting...
Apple Pie a la Cold Stone® - Freezer
French Vanilla Ice Cream with Cinnamon, Graham Cracker Pie Crust, Apple Pie Filling and Caramel
Banana Caramel Crunch® - Freezer
"French Vanilla Ice Cream with Roasted Almonds, Banana and Caramel
Berry Berry Berry Good®
"Sweet Cream Ice Cream with Raspberries, Strawberries and Blueberries
The Better NUTTER BUTTER® - Freezer
NUTTER BUTTER® Ice Cream, NUTTER BUTTER® Cookies, Sugar Crystals & Fudge
Birthday Cake OREO® Celebration - Freezer
Birthday Cake OREO® Cookie Ice Cream, Birthday Cake OREO® Cookies, Rainbow Sprinkles & OREO® Cookie Frosting
Birthday Cake Remix™ - Freezer
Cake Batter Ice Cream® with Rainbow Sprinkles, Brownie and Fudge
Cake Batter Batter Batter™ - Freezer
Cake Batter Ice Cream® with Cookie Dough and Brownie
Cheesecake Fantasy® - Freezer
Cheesecake Ice Cream with Graham Cracker Pie Crust, Blueberries and Strawberries
Chocolate Devotion® - Freezer
Chocolate Ice Cream with Chocolate Chips, Brownie and Fudge
Coffee Lovers Only® - Freezer
Coffee Ice Cream with Roasted Almonds, Heath® Bar and Caramel
Cookie Doughn't You Want Some® - Freezer
French Vanilla Ice Cream with Chocolate Chips, Cookie Dough, Fudge and Caramel
Cookie Mintster® - Freezer
Mint Ice Cream with double the OREO® Cookies and Fudge
Cookies Make Everything Batter™ - Freezer
Cake Batter Ice Cream® with OREO® Cookies, GOLDEN OREO® Cookies and Whipped Topping
Dough for It!™ - Freezer
Classic Cookie Dough Ice Cream with Chocolate Chips, Cookie Dough and Sugar Crystals
Dough-lightful Peanut Butter™ - Freezer
Classic Cookie Dough Ice Cream, Peanut Butter, Reese's Peanut Butter Cup and Sugar Crystals
Founder's Favorite® - Freezer
Sweet Cream Ice Cream with Pecans, Brownie, Fudge and Caramel
Mint Mint Chocolate Chocolate Chip® - Freezer
Mint Ice Cream with Chocolate Chips, Brownie and Fudge
Mud Pie Mojo® - Freezer
Coffee Ice Cream with OREO® Cookies, Peanut Butter, Roasted Almonds and Fudge
One Smart Brookie™ - Freezer
Classic Cookie Dough Ice Cream, Brownie and Cookie Dough
OREO® Overload - Freezer
Sweet Cream Ice Cream with Chocolate Chips, double the OREO® Cookies and Fudge
Our Strawberry Blonde® - Freezer
Strawberry Ice Cream with Graham Cracker Pie Crust, Strawberries, Caramel and Whipped Topping
Peanut Butter Cup Perfection® - Freezer
Chocolate Ice Cream with Peanut Butter, Reese's® Peanut Butter Cup and Fudge
REESE’S Peanut Butter Awesome Sauce - Freezer
Sweet Cream Ice Cream, Reese’s Peanut Butter Cup & Reese’s Peanut Butter Sauce
Somewhere Over the Rain-dough™ - Freezer
Classic Cookie Dough Ice Cream with Frosting, Rainbow Sprinkles and Sugar Crystals
Surrender to Strawberry™ - Freezer
Strawberry Ice Cream with Strawberries, Yellow Cake and Whipped Topping

Shakes
Go With the Float $7.00
Root Beer Ice Cream, Root Beer, Whipped Topping & a Maraschino Cherry
Cake Batter™ n' Shake
Cake Batter Ice Cream® and Yellow Cake
Chocolate Silk® Shake
Silk® Chocolate Almondmilk Frozen Dessert blended with Silk® Almondmilk
Milk & OREO® Cookies
Sweet Cream Ice Cream and OREO® Cookies
Oh Fudge!
Chocolate Ice Cream and Fudge
Savory Strawberry
Strawberry Ice Cream and Strawberries
Very Vanilla
French Vanilla Ice Cream and Caramel

Ice Cream Pies
Caramel Apple Pie $23.00
Sweet Cream Ice Cream with Apple Pie Filling, Cinnamon and Caramel on a layer of Caramel in a Graham Cracker Pie Crust topped with fluffy Cinnamon Frosting
Caramel Turtle Treat Pie™ $23.00
Sweet Cream Ice Cream with Pecans, Caramel and Fudge in a Graham Cracker Pie Crust topped with fluffy White Frosting
Cookie Dough Pie™ $23.00
Cake Batter Ice Cream® with Cookie Dough, Caramel and Fudge on a layer of Fudge Ganache in a Graham Cracker Pie Crust topped with fluffy White Frosting

Give Back
Cold Stone Creamery is Sprinkling Kindness… and you can help! Add a Creation™ Donation to your cart and we will deliver an Ice Cream Creation to local heroes on the front lines. Or add a dollar to your order to support bstrong, founded by Bethenny...
Add a $1 donation to bstrong $1.00
Add a dollar to your order to support bstrong, founded by Bethenny Frankel and partnered with Global Empowerment Mission. One hundred percent of donations will go directly to bstrong in their efforts in disaster recovery.
Creation™ Donation $5.00
With each purchase of this item, we will deliver an Ice Cream Creation™ to those affected by, and assisting in relief efforts as the result of, the Los Angeles Wildfires. Some previous donations have included: Rescue teams at Miami Surfside c...

Cold Stone Creamery Details

Service options
Curbside pickup
No-contact delivery
Delivery
In-store pickup
In-store shopping
Onsite services
Takeout

Popular for
Solo dining

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Dining options
Table service

Atmosphere
Casual

Planning
Quick visit

Payments
Credit cards
Debit cards
NFC mobile payments
Credit cards

Children
Good for kids

Parking
Free parking lot
Free street parking

Cold Stone Creamery Photos

Cold Stone Creamery Location

Cold Stone Creamery

Pennsylvania Montgomery County Willow Grove Welsh Road

4013 Welsh Rd, Willow Grove, PA 19090, USA

Cold Stone Creamery Reviews

An average rating of ★3.5 from 157 user reviews.

moneymilkshakepriceemployeeflavorscleanpeanut butterfatcupcakesfriday

★ 5★ 4★ 3★ 2★ 1

I went into the Willow Grove location with my 5 year old son. He had been asking for ice cream all day. We walked in at 8:40pm and the store doesn’t close until 9. We were immediately told we could not be served because the line would cause the 2 girls working to have to work past the 9pm close time. I asked them kindly if they could just help because my son only wanted a small scoop. They still told me they couldn’t serve us as my son started to cry. A family of 4 left so my son would be allowed to get in line because they felt so bad that the team wouldn’t let us get in.It would be beneficial to both the team and customers to advise your employees they should allow customers to enter the store until closing OR close your store earlier.Approximately 10 customers were turned away while we waited.
July 19 · Michelle Standiford
We arrived at 8.30 tonight. There was a family of four behind us. Everyone who came in after that family was turned away. About 10–15 people. They tried turning away a little boy but the family of 4 left so he could get some ice cream. It was so uncomfortable to stand there in line for 30 mins and watch while everyone was getting turned away. Open until 9 means accepting customers until 9. Also to add insult to injury the customer in front of me was told he couldn’t get a signature creation because they were missing one ingredient. I spent about 10 minutes at the payment system figuring out how not to leave a tip. Every time I drive by I’ll be giving the coldstone in willow grove a huge thumbs down!
July 19 · Kirsten Fasy
We love this Cold Stone location—especially the peanut butter ice cream, which is always rich and delicious. The staff is quick and efficient, even when there's a line. It’s our favorite treat spot for a sweet fix. Never disappoints.
April 22 · Tyler M
From my experience ordering Uber Eats from this place a few times, it feels more like a “hobby” franchise than a “career” one. In other words, someone likely bought it hoping to make money but hasn’t put in the effort or pride needed to uphold the once great reputation of this brand. There’s always something missing from my order, and the food lacks the care and quality that made Cold Stone so great back in the day. The solution is simple: use proper portions, hire the right people, take pride in the product, and pay employees fairly.
March 18 · David Riether
Only one person working, serving a massive line. My pre-ordered $18 order wasn't even ready when I arrived. They didn't have the green waffle bowls for my Lucky Charms Over the Rainbow Creation, I did not see the gold glitter on my Sundae, and the Ice Cream itself was not green as in the picture but a grayish color. For making 35 minute drive just for this was very disappointing. 😢 He was very nice and helpful, that's the only thing that made the trip any good at all.
February 21 · Joshua Krady