Coney Island Kustard

Welcome, Ohioans, to an overview of Coney Island Kustard, an ice cream establishment located on Fulton Road in Cleveland. For decades, local spots like Coney Island Kustard have been part of the fabric of neighborhoods, offering cool treats, especially during warmer months. This particular shop has a history stretching back to at least the 1980s, suggesting a long-standing presence in the community.

Traditionally, places like Coney Island Kustard are cherished for their nostalgic appeal and consistent offerings. However, recent customer experiences indicate some significant challenges, particularly concerning product taste and, more critically, customer service and transactional integrity. While the thought of a classic soft serve cone might be tempting, it is important for prospective visitors in the Ohio region to be aware of these recent developments to make an informed decision before planning a visit. The following information is based directly on recent public customer reviews, reflecting current operational challenges and feedback from patrons.

Coney Island Kustard is conveniently located at 3228 Fulton Rd, Cleveland, OH 44109, USA. Fulton Road is a well-known artery in Cleveland, making the establishment relatively easy to find for residents within the city and surrounding areas of Ohio. Its position on a main road often implies good visibility and straightforward access.

For those traveling by car, there would typically be street parking available or a small lot, allowing for relatively easy access to the counter or window. This kind of roadside location is characteristic of many classic ice cream and custard stands, designed for quick stops and drive-up convenience. However, while the physical location offers a degree of accessibility, recent customer feedback suggests that operational issues might significantly impact the overall convenience and comfort of a visit. Potential patrons should consider the details regarding service quality and transactional concerns when deciding to visit this specific address in Cleveland, Ohio.

Based on the provided customer reviews, Coney Island Kustard primarily offers classic ice cream treats, characteristic of a traditional soft serve stand. However, the quality of both the product and the service delivery has recently been called into question by patrons.

• Soft Serve Ice Cream: The core offering mentioned in reviews is soft serve ice cream. Customers typically purchase this in cups or cones.

• Order Taking and Transaction Processing: The staff is responsible for taking orders from customers, particularly at a window, and handling monetary transactions, including providing change.

It is crucial to note that recent customer feedback indicates significant issues with the execution of these services:

• Subpar Product Taste: One customer reported that the "soft serve ice cream" taste was "just okay," indicating that the core product may not consistently meet high expectations for flavor.

• Issues with Change Disbursement: A severe and recurring issue highlighted by a long-time customer involved not receiving the correct change after a transaction. This led to a significant loss for the customer and created a major point of contention regarding transactional integrity.

• Unprofessional and Hostile Customer Service: When the change discrepancy was politely brought to the attention of an employee (presumably the owner or manager), the response was reportedly "nasty" and dismissive. The employee insisted they gave the correct change and told the customer to "go away," demonstrating a severe lack of professionalism and unwillingness to investigate a legitimate customer concern.

• Lack of Accountability: The refusal by the establishment to even consider checking their count at the end of the night to verify a customer's claim of missing change highlights a significant lack of accountability and concern for customer satisfaction.

These points suggest that while the basic service of providing soft serve ice cream is offered, the broader customer experience and operational integrity, particularly concerning financial transactions and dispute resolution, are currently areas of significant concern.

Based on recent customer reviews, the features and highlights of Coney Island Kustard present a mixed and largely concerning picture, particularly for new visitors.

• Long-Standing History (Historical Highlight): One customer mentions having "been going to this place since the 80's," indicating that Coney Island Kustard has been a long-standing local establishment in Cleveland. This historical presence can evoke a sense of nostalgia for those who have visited over the years.

• Soft Serve Ice Cream: The core product offered is soft serve ice cream, a classic treat that appeals to many.

However, the most prominent "highlights" from recent feedback are unfortunately negative and critical:

• Mediocre Soft Serve Taste: While offering soft serve, a recent customer found the taste to be merely "just okay," suggesting that the product itself may not be a strong draw on its own merits for all palates.

• Severe Change Discrepancy and Refusal to Resolve: A significant and alarming highlight involves a customer reportedly not receiving $14 in change. This is a critical issue concerning financial transparency and honesty.

• Highly Unprofessional and Hostile Customer Service: When the change issue was raised, the staff member (who the customer suggests might be the owner) was described as "nasty," cutting off the customer and dismissing their concern with a demand to "go away." This is a major highlight of extremely poor customer service.

• Lack of Business Accountability: The refusal to even consider checking the cash count at the end of the night to verify a customer's claim of missing change demonstrates a severe lack of accountability and willingness to operate as an "honest business man." This is a highly concerning operational feature.

• Risk of Not Receiving Correct Change: As a direct consequence of the reported incident, a customer explicitly advises others to "BE SURE YOU GET YOUR CHANGE BEFORE YOU LEAVE THAT WINDOW BC YOU WILL NOT GET IT." This acts as a critical warning and a concerning feature of conducting transactions at this establishment.

• Lost Customer Loyalty: The negative experiences have led a long-time loyal customer to state, "I will not be returning to this business unless there is new ownership," indicating a significant breakdown in customer trust and retention.

These points collectively paint a concerning picture of the current state of Coney Island Kustard, emphasizing issues that prospective customers in Ohio should be fully aware of.

For those in Ohio who may need to contact Coney Island Kustard, please note that the provided reviews do not include a phone number. However, the physical address is available:

• Address: 3228 Fulton Rd, Cleveland, OH 44109, USA

As per the customer reviews, direct interaction at the window is the primary mode of engagement. Given the serious concerns raised about customer service and transactional integrity, prospective visitors are strongly advised to exercise caution and ensure all transactions are verified before leaving the window.

When considering Coney Island Kustard's suitability for locals in Cleveland, Ohio, it is imperative to directly address the very serious and concerning feedback from recent customers. While establishments with a long history can often be community favorites, the current state of operations at Coney Island Kustard, as described in detailed reviews, suggests it is currently highly unsuitable for the local community seeking a reliable and trustworthy experience.

The most critical issues revolve around fundamental aspects of business integrity and customer service. The report of a significant change discrepancy ($14 missing) coupled with the staff member's "nasty" and dismissive reaction, including a refusal to investigate the matter or verify it during the daily count, represents a severe breach of trust. For Ohioans, who value honesty and fair dealing in local businesses, such an interaction is unacceptable. The explicit warning from a former loyal customer to "BE SURE YOU GET YOUR CHANGE BEFORE YOU LEAVE THAT WINDOW BC YOU WILL NOT GET IT" serves as a stark caution that no patron should have to consider when patronizing a business.

Beyond the financial concern, the reported "just okay" taste of the soft serve ice cream, when combined with such a poor service experience, offers little incentive for patronage. A key part of supporting local businesses is receiving a quality product and, more importantly, being treated with respect. The belittling attitude and lack of accountability described by the customer are antithetical to what makes a local business thrive and become a beloved community fixture.

While Coney Island Kustard has a history in Cleveland dating back to the 1980s, the recent reviews indicate a profound decline in standards that currently render it unsuitable for locals who value cleanliness, respect, and basic human decency in their transactions. Until there are significant and verifiable improvements in management, customer service, and operational transparency, Ohio locals are strongly advised to seek their ice cream treats elsewhere. The statement "I will not be returning to this business unless there is new ownership" from a long-time patron speaks volumes about the current state and should serve as a clear indicator for anyone considering a visit.

Coney Island Kustard

3228 Fulton Rd, Cleveland, OH 44109, USA