Dairy Queen (Treat) Introduce
For residents of Shorewood and the surrounding Illinois communities, the Dairy Queen located on West Jefferson Street is a convenient spot to satisfy a craving for classic treats. As a part of the iconic Dairy Queen brand, this location offers a menu of beloved favorites that have been a part of American culture for generations. From the famous Blizzard treats to the creamy soft-serve cones, the shop provides a taste of nostalgia that many locals look forward to. However, as is the case with many local establishments, customer experiences can vary widely. While one customer may have a less than ideal experience, another may find the service and products to be exactly what they hoped for. The presence of both positive and negative feedback is a reminder that a local business is a dynamic entity, and a single visit may not always capture the full picture. This article aims to provide a balanced overview of what this Dairy Queen location has to offer, based on the information available, helping local users make an informed decision about their next visit. It is a place that, despite some challenges in service, still holds a place in the community as a go-to spot for specific, delicious treats.
Customer feedback for this particular Dairy Queen location presents a mixed picture. A highly critical review details a frustrating experience involving poor customer service and a lack of willingness to help with a simple order. The customer recounts a situation where they were met with "cold, unpleasant energy," dismissive attitudes, and a refusal to even attempt a simple customization for a child's treat. This feedback highlights the importance of customer service training and a culture of accountability within the staff, as the experience left the customer feeling unheard and frustrated. On the other hand, another review offers a completely different perspective, praising the "very nice and courteous" staff, specifically mentioning "high school girls," and confirming that the "products was fresh and delicious." This contrast in reviews suggests that the customer experience at this location may be inconsistent, with some patrons enjoying a great visit while others encounter challenges. This duality is an important consideration for locals, who may find that their personal experience depends on the specific time of day or the particular employees on duty. This kind of varied feedback is common for many businesses, and it provides a valuable glimpse into the different facets of a store's operation.
The Dairy Queen (Treat) in Shorewood is located at 707 W Jefferson St Suite Q, Shorewood, IL 60404, USA. This address places it in a highly accessible area, situated along a well-known street. Its location on West Jefferson Street, a major thoroughfare, makes it an easy destination for residents of Shorewood and the surrounding communities. Whether you are running errands, heading home from a day of work, or looking for a convenient spot for a treat, the store's location ensures that a visit is a straightforward and simple process. The accessibility is a key factor in its appeal, as it doesn’t require a major detour for most people in the area. The store is part of a commercial complex, which likely provides a large and easy-to-find parking lot, further enhancing its convenience. The presence of this location in a busy part of Shorewood solidifies its role as a local commercial hub, a familiar stop for residents who are out and about.
This Dairy Queen location offers a variety of products and services that are a hallmark of the brand, catering to a wide range of tastes.
- Classic Soft-Serve: The foundation of the menu is the famous soft-serve ice cream, which is available in cones, sundaes, and parfaits. It is the core ingredient in many of their most popular treats.
- Blizzard Treats: The signature Blizzard is a star of the menu, with endless flavor combinations of creamy soft serve blended with delicious mix-ins like candy, cookies, and fruit. A reviewer mentioned a "Mudslide Blizzard," which, while not a core menu item, speaks to the variety of seasonal or specialty Blizzards available.
- Ice Cream Cakes: As a "Treat" location, Dairy Queen is known for its delicious ice cream cakes, which are perfect for birthdays and other special occasions. These cakes often feature the classic combination of soft serve, a layer of fudge, and cookie crumbles.
- Snacks and Sides: While the primary focus is on treats, many Dairy Queen locations also offer a limited menu of savory snacks like hot dogs and chili dogs, providing a quick option for a small meal.
- Take-Home Options: Customers can also purchase various treats to take home, such as Dilly Bars and Buster Bars, for a convenient and ready-to-eat dessert.
The Shorewood Dairy Queen has several key features and highlights that are relevant for local users, despite the mixed customer feedback.
- Fresh and Delicious Products: One customer review praises the "fresh and delicious" products, which suggests that the quality of the ice cream and treats themselves is consistently good, a major draw for any dessert shop.
- Variety of Options: The wide-ranging menu, from Blizzards to ice cream cakes, ensures that there is a treat for every taste and occasion, whether it’s a simple cone or a custom birthday cake.
- Convenient Location: Its placement on a major thoroughfare in Shorewood makes it a very easy and accessible stop for anyone in the area.
- Potential for Good Service: While there are negative reviews, the positive one highlights that there are moments when the staff is "very nice and courteous," indicating that a good customer service experience is possible and does happen at this location.
For those in the Shorewood, IL area, here is the essential contact information for this local Dairy Queen.
Address: 707 W Jefferson St Suite Q, Shorewood, IL 60404, USA
Phone: (815) 729-0400
The Dairy Queen in Shorewood is a suitable place for locals because it offers a familiar and convenient option for satisfying a sweet tooth. The core appeal of the business—its classic and fresh treats—remains a strong reason for a visit. While some customer experiences may fall short of expectations, as evidenced by a negative review, the positive feedback about product quality and courteous staff suggests that a good experience is achievable. The store’s accessible location on West Jefferson Street makes it an easy stop for a quick, grab-and-go treat or a planned dessert run for the family. For anyone in the Illinois region looking for the classic taste of a DQ Blizzard, a celebratory ice cream cake, or a simple soft-serve cone, this location provides a reliable source for those beloved items. It stands as a testament to the idea that a local business, with its own unique dynamic, can still serve as a valued part of the community's landscape.
Dairy Queen (Treat) Details
Service options
- Takeaway
- Delivery
Popular for
- Solo dining
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Dining options
- Seating
- Table service
Amenities
- Toilet
Atmosphere
- Casual
Crowd
- Family friendly
- Groups
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Children
- Good for kids
Dairy Queen (Treat) Photos










Dairy Queen (Treat) Location
Dairy Queen (Treat)
707 W Jefferson St Suite Q, Shorewood, IL 60404, USA
Dairy Queen (Treat) Reviews
conecandysummernameshakesmanagementsundae
★ 5★ 4★ 3★ 2★ 1I had one of the worst customer service experiences at this Dairy Queen location.From the moment we walked in, we weren’t greeted. The employees looked irritated that we were even there. No “hello,” just cold, unpleasant energy. We're visiting in town so we took our nieces. My daughter wanted a Mudslide Blizzard. She asked the blonde girl at the counter. She said it was only available online. When I asked if we could get it if I placed the order online, she replied with a rude and dismissive “I guess…” — not a yes or no, just attitude.After paying for the rest of our order, I tried to place the order online for the Mudslide Blizzard, but the site said this location wasn’t accepting online orders. I explained that to another employee and asked if I could pay for a different Blizzard but have it made like the Mudslide. She looked over at the same blonde girl and then told me no — saying “our manager will get really mad at us.” Still trying to be reasonable, I asked if they could just make something close to the Mudslide.To top it off, when I asked the second employee for the name of the girl who had been so rude to us, she told me they’re not allowed to give out names. No accountability, no ownership, just a complete lack of care for the way customers are treated.This was such an unnecessary and frustrating experience. I don’t expect perfection, but I do expect basic courtesy and the willingness to help a customer — especially when we’re being respectful and just trying to order something for the children.I really hope management takes this seriously. This staff needs retraining on both customer service and professionalism. I would recommend going to a different location.
July 02 · M AStaff, high school girls, very nice and courteous. Products was fresh and delicious.
July 14 · Rebecca TibbsNot sure what's going on with this mismanaged establishment, not the first time I've had a problem. This place says it is open on its sign and on Google maps but when you call and order no answer. Terrible management can't get an order. It's not even summer yet and this place is a disgrace. Go to coldstone better service and better quality. Even McDonald's has better service. Id rate it a zero if I could. Dumb owner letting a DQ ruin it's reputation.
March 06 · Joe GI l frequent this to location often because it’s close to my home. Ive been going there for years. I purchased a box of ice cream sandwiches as always which cost over $15 for six of them. Once I opened this particular box the first two were fine but the rest of the box upon examination were extreme small.I took the box back and explained the situation to a young girl who they called from the back. She was rude in her attitude not in her tone. She stated there was nothing she could do. I explained to her she could either replace them or reimburse me. It took here a while to finally exchanged them but she was rude in her attitude and behavior. She did say that the size depends on who makes them?? What kind of Foolishness is that??? I inform her that was unacceptable that all ice cream sandwiches should be the same size. Customers expected them all to be the same size when they are paying $3 or more for each. She didn’t care what I said and didn't know exactly what to say or do at one point.I ask for her name she refused. I ask for the store owners name to call him. She refused to give me his name and said she was going to text him. Young people need to learn customer service because we as consumers have a great deal of choices where to spend our money. Please retrain your young staff. The other young ladies were very nice just the one that was in charge had no knowledge of how to handle a situation like this or any customer service skills.I won't be purchasing anything else from this location and have shared this information with my family and friends in the area and they won’t be as well. Just sharing my experience and sadly it was disappointing.
July 08 · Tamara SmithWe ordered a cake for my granddaughter. They had no books to look at for ideas. They asked what she wanted on it and she said a toucan and palm tree. Huh? No clue where that came from, but it turned out so cute! Their decorator nailed it!
August 14 · Jayne “VegasJayne” Jackson
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