Mr. Coolee's Ice Cream Shop

Mr. Coolee's Ice Cream Shop has long been a familiar fixture in the Newark, New York, community. For many years, this local establishment was known as a beloved spot for residents to grab a generous and affordable frozen treat. The shop has recently undergone a change in ownership, a transition that has brought with it some significant changes to the customer experience. The new management has been navigating the challenge of living up to the high standards set by its predecessors, who, as a former employee mentioned, "spent so much time building Coolee’s to what it was." This is a place with a strong history and a reputation built on "sizes, prices, and smiling faces!" The new direction has been met with mixed reviews from a long-standing customer base. Reviews highlight a change in portion sizes and pricing, with one customer noting that the small size is now "half of what they used to be and more expensive." The consistency of both pricing and serving sizes has also been a point of contention, with a customer reporting "Incredibly inconsistent with portion and prices." Additionally, a previous employee shared a disappointing experience with the quality and accuracy of their order, including a sundae that was "made incorrectly" and a change in the flavor of the soft serve. These changes have been a challenge for the shop as it attempts to find its footing under new ownership. The strong feedback from dedicated customers reflects a deep-seated love for the institution that Mr. Coolee's was and a hopeful desire for it to return to its previous standards of quality and value. It remains a local landmark, and its future will be defined by how it adapts to this feedback while honoring the legacy it has inherited.

Mr. Coolee's Ice Cream Shop is conveniently situated at 5076 NY-31, Newark, NY 14513. Its location on State Route 31 makes it a prominent and easily accessible destination for residents of Newark and the surrounding areas. The address is along a main road, which is a key factor in its status as a local landmark. For those traveling by car, the shop is straightforward to find, and parking is generally available. This ease of access has historically made it a convenient stop for families and individuals looking for a quick and simple outing. The location on a well-trafficked route ensures that it is a familiar sight for locals, a place that is part of their daily life. While recent customer experiences have been challenging, the physical location remains a central and convenient spot for the community. The shop’s position allows it to serve as a hub for people to gather and enjoy a treat, and its continued presence in the community is a testament to its long-standing history. The accessibility of the location is a significant asset, and it is a known destination that people can easily find, which is crucial for any business, especially one that has been a long-time fixture in a town.

Based on customer reviews and its history, Mr. Coolee's Ice Cream Shop provides a range of classic dessert services. The menu is a staple of a traditional ice cream parlor, though recent customer feedback has highlighted some issues with consistency and quality.

• Ice Cream Scoops and Dishes: The shop offers various sizes of ice cream, though customer reviews note that the portions have become smaller and the prices have increased under new ownership. A review mentioned paying $4.75 for two scoops, whereas it was previously $5 for four scoops.
• Soft Serve Ice Cream: A core offering, with a customer noting a specific order of a small twist in a dish. A review mentioned a change in the flavor of the vanilla soft serve that didn't taste "normal."
• Sundaes: The shop offers classic sundaes, though a review mentioned an order for a "bakery batter sundae" was made incorrectly, with Oreos instead of brownies and a tiny amount of hot fudge.
• Variety of Toppings: Customers can customize their orders with toppings, though a review mentioned receiving "crushed" nuts instead of the requested "Spanish nuts" after clarifying the order.
• Inconsistent Pricing and Portions: A major point of feedback is the inconsistency in both the price and size of orders, with one customer describing a "monstrous" medium on one visit and a tiny small on another, while the price also fluctuated.

Mr. Coolee's Ice Cream Shop holds a special place in the Newark community, and its features are a blend of its historical charm and the challenges it currently faces. The highlights that have defined it over the years are a key part of its identity.

• Local Landmark: The shop has been a long-time fixture in Newark, with a history and legacy built by its previous owners. This makes it a cherished part of the town's identity.
• Community History: The emotional connection is clear in the reviews, with a previous employee and customers referencing the past and expressing their sadness about the recent changes.
• Classic Menu: The shop has a menu of traditional ice cream parlor favorites, from scoops to sundaes, which resonates with customers looking for a classic dessert experience.
• Friendly Staff (Historically): The legacy of "smiling faces" from the original team is a point of pride, setting a high standard for the current staff to live up to.
• Visibility and Accessibility: Its prime location on a main road ensures that it remains a visible and convenient stop for residents, despite the recent challenges.

For those interested in visiting or contacting Mr. Coolee's Ice Cream Shop, the following information is available:

Address: 5076 NY-31, Newark, NY 14513, USA

Phone: (315) 331-2245

Mr. Coolee's Ice Cream Shop is a suitable place for locals in the New York region, particularly in and around Newark, due to its deep-rooted history as a community landmark. While recent customer reviews highlight significant challenges under new ownership, the shop's legacy and historical role in the community make it a place of interest. The strong and emotional feedback from former patrons and a previous employee shows just how much the shop means to the people of Newark. This is a business that, in its prime, was known for its great value, delicious treats, and friendly service. The reviews, while critical, also serve as a guide for the new owners, reflecting the high standards and expectations of the local community. For residents, a visit to Mr. Coolee's today is an opportunity to see how the business is evolving and to provide feedback that can potentially help it live up to its cherished past. The reviews are not just complaints; they are a sign of a community that cares deeply about one of its favorite institutions. The accessibility of the location and the traditional menu make it a familiar choice, and locals will be watching closely to see if Mr. Coolee's can once again become the town's favorite ice cream shop. Its journey under new ownership is a local story in the making, and its success will depend on its ability to listen to its customers and honor the values that made it a legend in the first place.

Mr. Coolee's Ice Cream Shop

5076 NY-31, Newark, NY 14513, USA