Rita's Italian Ice & Frozen Custard Introduce
rita's long neck
For residents of Millsboro, Delaware, and the surrounding communities, Rita's Italian Ice & Frozen Custard offers a popular destination for a refreshing and delicious treat. While it is part of a larger chain, this specific location on John J Williams Highway has become a familiar fixture in the local dessert scene. The shop is known for its unique combination of Italian ice and frozen custard, providing a different experience from a traditional ice cream parlor. It has cultivated a reputation as a spot where families can enjoy a wide variety of frozen treats, from classic Italian ice to creamy frozen custard.
The experience at Rita's can be quite varied, with some customers praising the exceptional service and others having less positive interactions. However, a recent review highlights a particularly positive experience, where the "two young ladies working (Natalie, not sure the others name) were extremely helpful and kind, making sure my kids got exactly what they wanted." This demonstrates that the shop has a team capable of providing excellent customer service, which is a significant factor in building a loyal customer base. When the staff is kind, helpful, and ensures everyone leaves happy, it creates a powerful and memorable experience. The shop's commitment to delighting families, as seen in this review, is a key part of its appeal and helps to make it a cherished local spot.
Rita's Italian Ice & Frozen Custard is conveniently located for the Millsboro, Delaware community. The shop can be found at 24808 John J Williams Hwy, Millsboro, DE 19966, USA. John J Williams Highway, also known as DE-24, is a major road that connects various parts of the region, making the shop highly accessible for both residents and those passing through. Its location on this busy highway ensures that it is easy to find and a practical stop for a treat after running errands, a trip to the beach, or a family outing. The convenience of its location is a major benefit, allowing locals to easily integrate a visit into their daily routines.
Accessibility is also a strong point for the shop. Being on a main road, it is likely to have ample parking, which is a crucial consideration for any popular local business. The layout of the shop is designed to handle customer flow efficiently, ensuring that even during busy times, the wait is manageable. While there might be occasional issues with payment methods, as noted in a negative review, the general convenience and ease of access make it a go-to spot for many. The shop’s presence on a key highway ensures that it remains a visible and easily accessible destination for the community.
Rita's Italian Ice & Frozen Custard offers a wide range of services and products that cater to a variety of tastes, providing options for both classic and unique treats.
Italian Ice: The signature product, known for its smooth, flavorful, and refreshing texture. It comes in a wide variety of flavors, often changing seasonally.
Frozen Custard: A rich and creamy alternative to traditional ice cream, offering a dense and satisfying treat.
Gelati: A popular item that layers Italian ice with frozen custard, creating a delicious combination of textures and flavors.
Blendini: A blended treat that combines custard, Italian ice, and a variety of mix-ins.
Cream Ice and Misto Shakes: Other menu items that offer creamy, shake-like experiences.
Take-Home Tubs: Customers can purchase tubs of Italian ice or frozen custard to enjoy at home.
This diverse menu ensures that every customer can find a treat that suits their craving, making it a versatile destination for dessert.
This specific Rita's location is highlighted by several key features that contribute to its local standing.
Wide Variety of Treats: The combination of Italian ice, frozen custard, gelati, and more provides a unique and extensive menu.
Positive Customer Service: As noted in a recent review, the staff, such as Natalie, can be "extremely helpful and kind," creating a very positive and welcoming experience.
Family-Friendly Atmosphere: The shop is a great place for families, with a staff that ensures kids "got exactly what they wanted," leaving everyone happy.
Signature Gelati: The Gelati is a unique and popular offering that distinguishes Rita's from other dessert shops.
These features, particularly the positive interactions and family-friendly focus, are what make this Rita's a valued part of the Millsboro community.
For more information or to plan your visit, here are the contact details for Rita's Italian Ice & Frozen Custard.
Address: 24808 John J Williams Hwy, Millsboro, DE 19966, USA
Phone: (302) 990-3999
Mobile Phone: +1 302-990-3999
These details make it simple to find the shop or get in touch with the business.
In conclusion, Rita's Italian Ice & Frozen Custard is a great fit for locals in the Millsboro, Delaware region due to its wide array of unique treats, convenient location, and commitment to providing a family-friendly experience. Its presence on a major highway, John J Williams Highway, makes it an easily accessible spot for a quick and refreshing dessert. The diverse menu, which includes everything from Italian ice to creamy frozen custard and their signature gelati, ensures that there is a delicious option for every taste and craving.
While the shop may have faced some negative feedback regarding specific instances, the positive reviews, such as the one highlighting the kind and helpful staff, showcase the potential for an excellent customer experience. For families, in particular, the focus on making sure kids are happy is a major draw. Rita's provides a place where locals can get a high-quality treat and enjoy a moment of joy. By choosing to visit, residents are not just indulging their sweet tooth; they are engaging with a local establishment that strives to be a positive part of the community, making it a cherished spot in Millsboro.
Rita's Italian Ice & Frozen Custard Details
From the business
- Small business
Service options
- Delivery
- Onsite services
- Takeout
- Dine-in
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Assistive hearing loop
Dining options
- Seating
- Table service
Atmosphere
- Casual
Crowd
- Family-friendly
- Groups
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
Children
- Good for kids
Parking
- Free parking lot
- Free street parking
Rita's Italian Ice & Frozen Custard Photos









Rita's Italian Ice & Frozen Custard Location
Rita's Italian Ice & Frozen Custard
24808 John J Williams Hwy, Millsboro, DE 19966, USA
Rita's Italian Ice & Frozen Custard Reviews
priceconcretecupmoney
★ 5★ 4★ 3★ 2★ 110 minutes before close. Last people in line. Literally 2 things in our order equaling $13 and they tell us they don’t take cash. Bad experiences both times at this Rita’s. The people in there are rude and lazyResponse after receiving a reply from Rita’s. For one, we had exact amount and she still refused. And 2, you tell me that you hope “i enjoyed my treat” when I didn’t get it because THEY DID NOT TAKE MY CASH! I’ve read a lot of your reply’s to people’s issues with a condescending tone and it’s not good for business. Especially being so new. Now I understand why your staff is the way they are. I’ll continue to give my money to Nana & Pops around the corner. Better ice and better customer service. Small family run business and cheaper too! Hopefully you’ll learn one day before your business goes belly up. Your customers are what keeps the lights on. Maybe remember that. ✌🏻
June 22 · Rachel Hewittrecently took my family to Rita’s for ice cream, and we were blown away by the experience! The two young ladies working (Natalie , not sure the others name) were extremely helpful and kind, making sure my kids got exactly what they wanted. Everyone left happy with their delicious treats, and I couldn’t have been more pleased with the service. Great job, Rita’s team! We’ll definitely be back.
October 12 · melissa stumbaughKJ provided great service in our first visit to Ritas in Long Neck! Even got us signed up for the rewards program and gave us samples of a new cherry flavor. The desert was very good! We will be back!
February 26 · JOHN THOMASThis location charges 50¢ to place two different flavors in one cup! Have gone to many Rita's in different states and haven't had such a charge. Contacted headquarters and was told that it is a decision of the owners to do this. Doesn't seem very customer friendly to charge for such a simple request. Not going back.
January 07 · RunningloudStopped by today to get some iceeI bought two but it was more like a sluchy waterdown mess, I showed the employee and asked if there was an issue with the product or machine as I had ordered an Icee but she didnt want to be bothered and didnt want to change or return my money...I regret tipping her ..I think it is over priced water down junk...I wont be back its was a horrible tasting blue thing they call Icce in DelawareMiserable little dirty place...Bad custumer service, bad quality...bad attitude...
May 21 · Eliza M
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