Rita's Italian Ice & Frozen Custard Introduce
Introduction / Overview
In Chambersburg, Pennsylvania, Rita's Italian Ice & Frozen Custard has recently established itself as a go-to destination for those with a sweet tooth. This particular location, which boasts a new construction and a drive-thru-only model, has quickly become a fresh face in the local dessert scene. Unlike many traditional dessert shops, the Chambersburg Rita's is designed for modern convenience, making it a perfect fit for today's busy lifestyles. The brand is well-known for its signature combination of smooth, dairy-free Italian ice and rich, creamy frozen custard, a pairing that creates a unique and satisfying treat. Patrons have a wide range of options to choose from, including gelati, frozen drinks, and classic scoops. The new construction gives the place a clean and modern feel, and while the business model is drive-thru only, a welcoming outdoor patio provides a space for those who wish to sit and enjoy their treats. While some customers have reported inconsistencies in service and product, a more recent review suggests a positive and efficient experience, praising the fair pricing, friendly staff, and the delicious taste of the custard. This indicates a business that is working to improve and find its footing within the community. The overall sentiment is that the quality of the products is high, with one customer expressing a five-heart rating for their first taste of chocolate custard. The presence of a wide-ranging menu that includes iced coffees and other drinks positions this Rita's as a versatile spot for more than just a summer-exclusive treat, making it a valuable addition to the local culinary landscape.
Location and Accessibility
Rita's Italian Ice & Frozen Custard is conveniently situated at 731 Wayne Ave, Chambersburg, PA 17201. This location is a significant asset for local residents, as Wayne Avenue is a main road, offering easy in-and-out access. The design of the new location is particularly focused on accessibility, featuring a drive-thru-only model that caters to customers who are on the go. This is a perfect solution for busy parents, professionals on a quick break, or anyone looking for a fast and convenient way to get a high-quality dessert. While the drive-thru is the primary service method, the presence of an outdoor patio with seating provides a pleasant alternative for those who want to take a moment to relax and enjoy their treat in a comfortable setting. The new construction of the building makes it easy to spot and gives it a clean, appealing look. Its location on a major road means it is a natural and convenient stop for people traveling through the area or simply running errands. The ease of access, combined with the efficient drive-thru system, makes this Rita's an incredibly suitable and popular choice for the modern lifestyle of Chambersburg locals. While one customer noted the ease of in-and-out access, it's clear this was a key part of the design and a feature that enhances the overall customer experience. This strategic and convenient location ensures that Rita's is a seamless and accessible part of the community's daily routine.
Services Offered
- Drive-Thru Service: The establishment operates on a drive-thru-only model, which is a key service feature. This provides a quick and efficient way for customers to get their orders without having to leave their vehicles, catering to convenience and speed.
- Italian Ice: Rita's is famous for its Italian ice, a smooth, refreshing, and dairy-free frozen treat. They offer a rotating daily selection of flavors from a wide variety, ensuring there is always something new and exciting to try.
- Frozen Custard: A signature of the brand is its rich and creamy frozen custard. This is a dense, high-quality dessert that can be enjoyed on its own or as a part of other creations.
- Gelati and Concretes: The menu features a "gelati," which is Rita's signature treat of alternating layers of Italian ice and frozen custard. They also offer "concretes" and "Blendini's," which are frozen custards blended with various toppings and mix-ins for a rich and customizable experience.
- Specialty Drinks: The menu includes a variety of iced coffees and other drinks, as well as milkshakes. This expands the offerings beyond just frozen desserts, making it a great option for a pick-me-up or a drinkable treat.
- Freezer Fillers: Customers can purchase "freezer fillers" like freshly packed pints and quarts of custard to take home. The availability of these options provides a convenient way for locals to enjoy Rita's products at home, a service that may be subject to specific company policies regarding sizes and fresh packing.
Features / Highlights
- New Construction and Outdoor Patio: The new construction of the building provides a modern and clean atmosphere. A key feature is the outdoor patio seating, which offers a pleasant space to enjoy treats for those who don't want to just drive through.
- Wide-Ranging Menu: A major highlight is the extensive menu, which goes beyond the traditional ice cream shop. With a variety of Italian ice, frozen custard, iced coffees, and other drinks, there is something to suit almost any preference, making it a versatile destination.
- Drive-Thru Only: The drive-thru-only model is a standout feature, designed for maximum convenience and efficiency. This is a major selling point for locals with busy schedules who are looking for a quick and satisfying treat.
- Signature Gelati: The "gelati" is a unique and beloved product that combines Italian ice and frozen custard. It offers a perfect balance of creamy and refreshing textures, and many customers consider it a must-try.
- Friendly and Efficient Service: As noted in a recent review, the service is often "friendly and efficient," creating a positive customer experience. This is a key factor in encouraging repeat business and building a loyal local following.
Contact Information
For those in Chambersburg, PA, looking to visit this new Rita's location, the contact information is readily available. The physical address is 731 Wayne Ave, Chambersburg, PA 17201, USA. This central location on a major thoroughfare makes it easy for locals and visitors alike to find. For any inquiries, to confirm hours, or to ask about specific menu items, you can contact the store directly by phone. The local phone number is (717) 552-2806, and a mobile phone number is also provided as +1 717-552-2806. While some customer feedback has pointed out inconsistencies with service and custom orders, contacting the store directly is the best way to get clarification and ensure your visit goes smoothly. The staff is available to answer questions about their menu, flavors, and any specific policies they may have. The ease of contact, combined with the new and accessible location, makes it simple for community members to engage with the business and get the information they need before they arrive.
Conclusion: Why this place is suitable for locals
Rita's Italian Ice & Frozen Custard in Chambersburg is a highly suitable business for locals, offering a modern and convenient twist on a classic dessert experience. Its suitability is driven by a few key factors that cater directly to the needs of the community. First, the new, drive-thru-only model addresses the modern demand for speed and convenience, making it easy for busy individuals and families to grab a high-quality treat without a lengthy stop. This focus on efficiency is a significant advantage. Second, the wide-ranging menu, which includes both refreshing Italian ice and creamy frozen custard, provides a versatile option for any taste or craving. This variety, including unique items like gelati and iced coffees, ensures that it's a destination that can be enjoyed by everyone in a group. The outdoor patio, a pleasant addition to the drive-thru model, offers a nice place to sit and relax, fostering a sense of community. While some customer experiences have been mixed, the positive feedback on the product quality and recent service efficiency indicates a business that is committed to improving and serving its patrons well. The fair pricing and friendly staff noted in recent reviews also contribute to a positive perception. The location on a main road further solidifies its role as an accessible and integral part of the local community. Rita's Italian Ice & Frozen Custard is a fresh, modern, and convenient dessert spot that has quickly become a staple for Chambersburg locals, offering a delicious and efficient way to cool off and satisfy a sweet craving.
Rita's Italian Ice & Frozen Custard Details
Service options
- Drive-through
- Onsite services
- Takeout
- Dine-in
Popular for
- Solo dining
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Assistive hearing loop
Dining options
- Seating
- Table service
Atmosphere
- Casual
Crowd
- Groups
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Parking
- Free parking lot
- Free street parking
Pets
- Dogs allowed outside
Rita's Italian Ice & Frozen Custard Photos










Rita's Italian Ice & Frozen Custard Location
Rita's Italian Ice & Frozen Custard
731 Wayne Ave, Chambersburg, PA 17201, USA
Rita's Italian Ice & Frozen Custard Reviews
drive-thrupriceshakeconcretemanagementchocolate custardtipfudgesundaepatio
★ 5★ 4★ 3★ 2★ 1I gave this place sooooooo many chances over the past year. Either the portions are extremely small for the price, or I just keep getting bad luck with my cups of custard not even being filled halfway. $6 for 5 bites of custard + $1.29 for a dash of brownie bites???Last year, I ordered a hot fudge brownie sundae. The brownie was cold/frozen and hard as a rock. I couldn’t even saw the brownie with a steak knife!! I messaged the company Facebook page and received an apology + some coupons for free small ice or custard, which I very much appreciated. However, every time I went back, I was disappointed.One time, you go there and attempt to order a campfire marshmallow milkshake, just to be told they can’t make “custom” shakes… they can only do the shake flavors on the menu (vanilla, chocolate, or chocolate covered Oreo). The next day, you go back and attempt to order the same campfire marshmallow shake, and it is made no problem. Another day, you order a chocolate milkshake with Oreo, and receive a vanilla milkshake with Oreo. ANOTHER day, you ask for a fresh packed pint of custard rather than a pre-packed one, and are told they cannot do that, but they can freshly pack a quart for $13.99 instead. That makes absolutely no sense. It takes 15 seconds to dispense fresh chocolate custard into a pint cup and put a lid on it. Unless it is some weird company-wide policy strictly regarding packed pints?I was the assistant manager for an Italian ice and custard shop in Maryland (with a 4.8 Google star rating), and I’d be so embarrassed if my employees were making this many mistakes. It would be helpful if there was better training amongst the staff so everyone could be on the same page.
July 11 · Tiara TymczyszynRita's is Ice Custatd, Drive-thru only. New construction, just opened! Outdoor patio seating available.Menu is a wide range of iced coffees and drinks, smoothies, and custard ice cream.Mmmmm... My first tase of chocolate in a cup was really good! Perfect for summer.Pricing is fair for this type of product. Service was friendly and efficient.Easy in and out on Wayne Ave.Further updates as my tastebuds becon. Five heart rating. ❤️❤️❤️❤️❤️
May 14 · Raymond BaileyFinally got to the new Rita’s. So delicious! The person who took my order and the lady at the window were so nice. 😊 Not sure if it was the same person. My gelati looked beautiful and it tasted wonderful! I’ll be back. I’ll also be downloading the app! 🤤
June 28 · Kimberly Elizabethpaid $14 for a concrete and a blendini both came out not full, the concrete was half empty with almost no topping in it. and the strawberries in the blendini were mushy. on the plus side it took about 3 minutes to get our order in the drive thru and the custard itself was good. these pictures we taken as soon as we left. nothing was eaten out of them!!
June 10 · Riley WilliamsExtremely over priced, small portions, but it is very good, when they get it right. I asked for a freshly packed pint of custard and was told they can not do that but could a fresh QUART instead? (Literally says “fresh pints” on their website and menu but okay) 🧐🤷♂️ that makes absolutely no sense..I won’t be back for a while, I’ll drive the extra 5 minutes to DQ. Such a shame, used to love this place.
July 13 · Chris Flippen
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