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Dairy Queen (Treat) ico

Dairy Queen (Treat)

Ice cream shop ★3.0·$

143 N York St, Elmhurst, IL 60126, USA

3.0
Let us start this review by saying that this specific Dairy Queen will never again get our business under any circumstances, and a zero is the only possible rating we could give the place if giving a zero was actually possible. At Christmas of 2023 we ordered a cake from this Dairy Queen and when we went in to pick the cake up it was not there. We were told it was made but given to another customer in error. We took home a plain cake and decorated it ourselves for Christmas. Because we are regular customers of this Dairy Queen we decided to "give them another chance" Christmas 2024. We went into the shop 12/20 to order the cake and explained what had happened the year before and were very specific about our concerns. We were told that they were confident that there would be no problems this year. What a mistake. The employee began by taking our order on a slip of paper (see photo) rather than an order form. We explained certain specific things we wanted on the order and were told "no problem," though the specifics were not written down we were told not to worry. Again BIG mistake. We came in to pick up the cake on Christmas Eve and the very specific thing we asked for on the cake was not there and the very specific thing we asked not to be anywhere on or in the cake was both on and in the cake. Being Christmas Eve we took the cake home and returned on 12/26 to register our complaint. We were told that the only way we could speak with a manager was to leave our phone number which we did. No Surprise. No Call Back. We then called again and were told that no manager was in but that they would call. Needless to say we had to call a third time before finally receiving a return call. The call was a complete waste of time. The person we spoke with was unprofessional, accusatory, rude, angry, condescending, and loud. He raised his voice in such a way that we put the call on speaker so others in the house could hear his tone, his volume, and exactly what he was saying. He treated us like we were fools who did not know what we were ordering. He stated that he was ALWAYS in the store but when we asked if we could come into to show him the "order form" and a picture of what we received he said "NO" and followed that with; "What do you think that this is the only thing I do." He finally agreed to look at the picture of the "order form" and the cake if we sent it to him but that he would not be there for us to bring it in and that he would get back to us after he "read our review." Thirty minutes after we sent him the pictures he called and offered us a refund saying that after "looking at the tape" he now understood our complaint. While an apology and a refund would have easily made the initial error right, there is not a refund large enough to cover how we have been treated through this process. The lack of response, the rude and unprofessional attitude upon the call back, and our belief that it was only because we had a picture of both the order form and the resulting cake that led to a change in attitude and an offer to "make it right." Our advice is to take your business elsewhere in Elmhurst. This Dairy Queen turns the enjoyment of ice cream into a nightmare. - Jeri-Lynn/Kevin Koehler
Dairy Queen (Treat) Overview Intro Food & drink Detail Photos Location Reviews

Dairy Queen (Treat) Introduce

For generations, Dairy Queen has been a cornerstone of sweet indulgence across America, and for residents in Elmhurst, Illinois, the Dairy Queen (Treat) on N York St offers a familiar destination for classic frozen delights. As a "Treat" location, this particular DQ focuses primarily on the brand's iconic ice cream and blended treats, providing a dedicated experience for those craving soft-serve cones, signature Blizzards®, and celebratory ice cream cakes. While every customer experience is unique and individual visits can vary, Dairy Queen generally aims to bring smiles through its wide array of frozen confections. For locals in Elmhurst and surrounding areas, it represents a readily accessible spot to cool down with a classic, satisfying dessert.

The Dairy Queen (Treat) in Elmhurst is conveniently located at 143 N York St, Elmhurst, IL 60126, USA. York Street is a central and well-known thoroughfare in Elmhurst, making this Dairy Queen easily accessible for residents and visitors alike. Its position on a main road typically ensures high visibility and straightforward navigation for those traveling by car.

As a location within a bustling part of Elmhurst, it likely benefits from convenient parking options, whether dedicated spots or easily accessible street parking/nearby lots, which is crucial for a popular dessert spot. Its integration into the local commercial landscape means it's often a simple stop for families after school activities, individuals running errands, or anyone looking for a quick and satisfying treat. The ease of access, combined with its established presence on a well-known street, contributes significantly to its convenience as a readily available option for a sweet break in the Illinois community. The area's dynamic nature means it's often surrounded by other businesses, adding to its appeal as a stop during a day out.

As a "Treat" concept location, this Dairy Queen primarily focuses on its extensive range of frozen desserts and beverages, alongside a selection of classic savory items.

  • BLIZZARD® Treats: This is arguably the most famous offering, featuring Dairy Queen's signature soft serve blended with various candies, cookies, and fruit pieces. Popular options include OREO®, REESE'S® Peanut Butter Cup, M&M'S® Milk Chocolate Candies, Chocolate Chip Cookie Dough, Choco Brownie Extreme, Turtle Pecan Cluster, and seasonal/limited-time flavors like Superman™ Cake Batter Cookie Dough, S'mores, Confetti Cake, Dipped Strawberry Cheesecake, and Mixing Bowl Mashup.
  • Classic Soft Serve Ice Cream: The foundation of many DQ treats, available in cones or cups, often with dips like chocolate, cherry, butterscotch, or Heath®.
  • Ice Cream Cakes: Dairy Queen is a popular choice for custom ice cream cakes, suitable for birthdays and other celebrations. These cakes combine layers of soft serve with fudge and cookie crumble.
  • Shakes and Malts: Hand-blended milkshakes and malts come in various classic flavors such as Chocolate, Hot Fudge, Peanut Butter, Caramel, Banana, Strawberry, and Vanilla, often garnished with whipped topping.
  • Dilly® Bars and Buster Bars®: Pre-packaged frozen treats like the classic Dilly® Bar (soft serve dipped in a crunchy coating) and Buster Bar® (soft serve, fudge, and peanuts dipped in coating). Non-Dairy Dilly Bars made with coconut cream are also available.
  • MooLatté®: A blended coffee and soft-serve beverage, available in Mocha, Caramel, and Vanilla flavors.
  • Misty® Slush and Misty® Freeze: Refreshing slushy drinks available in various fruit flavors, with Misty® Freeze being a blend of slush and soft serve.
  • Hot Dogs: In addition to desserts, Dairy Queen offers classic hot dogs, including Chili Cheese Dogs.
  • Snacks & Sides: Other menu items may include soft pretzel sticks with zesty queso.
  • Online Ordering and Delivery: This location offers delivery through popular platforms like Uber Eats, DoorDash, Grubhub, and Seamless, providing convenience for local customers.

Dairy Queen (Treat) in Elmhurst, IL, offers several features and highlights that are generally appealing to its customer base, alongside some areas where experiences can vary.

  • Iconic BLIZZARD® Treats: The wide variety and popularity of the BLIZZARD® Treat are a major draw. These customizable blended desserts are a hallmark of the DQ experience and are frequently ordered.
  • Extensive Menu of Frozen Delights: Beyond Blizzards®, the range of classic soft-serve options, sundaes, shakes, malts, and take-home treats ensures there's something for every preference, from simple cones to elaborate dessert creations.
  • Convenient Location: Situated on N York St, a central Elmhurst road, the store is easily accessible for many local residents, enhancing its appeal as a quick stop for a treat.
  • Availability of Ice Cream Cakes: The option to order ice cream cakes makes it a convenient choice for celebrations, providing a unique alternative to traditional bakery cakes.
  • Classic Fast-Food Offerings: The inclusion of hot dogs provides a savory complement to the sweet treats, allowing for a more complete quick-service meal experience.
  • Online Ordering and Delivery: The partnership with multiple delivery services offers significant convenience, allowing customers to enjoy DQ treats from the comfort of their homes.

However, it is crucial to address significant concerns raised in customer reviews regarding this specific location's service and product consistency. A detailed review from a "regular customer" outlines multiple negative experiences with cake orders, including incorrect orders, unresponsiveness from staff, and a "rude, angry, condescending, and loud" manager. This suggests severe issues with customer service and order accuracy. Another review highlighted a "nasty face" and judgmental behavior from an employee when ordering, along with Blizzards being "damn near void of any cookie dough" or having "STALE and chewy" cheesecake, leading to the products being thrown out due to "Quantity over quality." These reviews paint a picture of inconsistent quality control and problematic customer interactions, indicating that while the menu items are broad, the execution and service quality may not always meet customer expectations.

For all your sweet cravings and inquiries, here’s how you can reach Dairy Queen (Treat) in Elmhurst:

Address: 143 N York St, Elmhurst, IL 60126, USA

Phone: (630) 359-4063

Mobile Phone: +1 630-359-4063

Operating Hours (as per public data): Typically open daily from 12:00 PM to 10:30 PM for both in-store and delivery service. It is always advisable to verify current hours, especially during holidays.

In conclusion, Dairy Queen (Treat) in Elmhurst holds a position as a local spot for classic frozen desserts and quick treats for residents throughout Illinois. Its well-known menu, particularly the wide variety of customizable BLIZZARD® Treats, along with classic soft-serve options and convenient ice cream cakes, offers a familiar and generally appealing selection for those seeking a sweet indulgence. The central location on N York St ensures easy accessibility for locals.

However, it is vital for prospective customers to consider the significant and detailed negative feedback concerning this specific location's customer service and product consistency. Reports of incorrect orders, unprofessional staff interactions, and inconsistent ingredient portions in Blizzards suggest that while the brand promises classic treats, the execution at this particular franchise may not always meet expectations. For Elmhurst residents, while Dairy Queen remains a convenient option for a quick dessert fix, it may be prudent to manage expectations and be prepared for varied service experiences, especially concerning custom orders and product accuracy. For a quick, standard treat, it remains an option, but for complex orders or guaranteed quality and service, local customers might weigh their choices carefully.

Dairy Queen (Treat) Food & drink

  • BLIZZARD® Treats

  • Reese's® Caramel Craze BLIZZARD® Treat

    REESE'S® peanut butter cups, salty caramel truffles, and chocolatey shavings, blended with our world-famous soft serve to Blizzard® perfection.

  • Superman™ Cake Batter Cookie Dough BLIZZARD® Treat

    Sugar cookie dough, cake batter flavor and sprinkles blended with our world-famous soft serve to Blizzard® perfection

  • S'mores BLIZZARD® Treat

    Marshmallow filled chocolate bars and graham blended with our world-famous vanilla soft serve to Blizzard® Perfection.

  • Confetti Cake BLIZZARD® Treat

    Confetti cake pieces and confetti frosting blended with our world-famous vanilla soft serve to Blizzard® perfection.

  • Cotton Candy BLIZZARD® Treat

    Cotton candy sprinkles blended with our world-famous vanilla soft serve to Blizzard® Perfection.

  • NEW! Dipped Strawberry Cheesecake BLIZZARD® Treat

    Cheesecake pieces, choco chunks, and strawberry topping blended with our world-famous vanilla soft serve to Blizzard® perfection.

  • NEW! Mixing Bowl Mashup BLIZZARD® Treat

    Brownie batter and chocolate chip cookie dough blended with our world-famous vanilla soft serve to Blizzard® perfection.

  • Chocolate Chip Cookie Dough BLIZZARD® Treat

    Chocolate chip cookie dough, rich fudge blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • Choco Brownie Extreme BLIZZARD® Treat

    Chewy brownie pieces, choco chunks and cocoa fudge blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • Turtle Pecan Cluster BLIZZARD® Treat

    Pecan pieces, chocolaty shavings and rich caramel blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • BUTTERFINGER® BLIZZARD® Treat

    BUTTERFINGER® candy pieces blended with creamy DQ® vanilla soft serve to BLIZZARD® perfection.

  • HEATH® BLIZZARD® Treat

    HEATH® candy pieces and fudge blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • M&M’S® Milk Chocolate Candies BLIZZARD® Treat

    M&M's® candy pieces and chocolaty topping blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • Mint OREO® BLIZZARD® Treat

    OREO® cookie pieces and creme de menthe blended with our world-famous soft serve to Blizzard® perfection.

  • OREO® BLIZZARD® Treat

    OREO® cookie pieces blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • REESE'S® Peanut Butter Cup BLIZZARD® Treat

    REESE'S® Peanut Butter Cups® blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • SNICKERS® BLIZZARD® Treat

    SNICKERS® pieces and chocolaty topping blended with world-famous vanilla soft serve to Blizzard® Perfection.

  • Royal New York Cheesecake BLIZZARD® Treat

    Cheesecake pieces and graham blended with creamy DQ® vanilla soft serve then filled with a perfectly paired strawberry topping center.

  • NEW! Royal REESE'S® Fluffernutter BLIZZARD® Treat

    REESE'S® Peanut Butter Cups and peanut butter topping blended with our world-famous soft serve to Blizzard® perfection and filled with a marshmallow center.

  • Combos

  • Classic Dog Combo US$7.19

    No one does hot-dogs better than your local DQ® restaurant! Order them any way you want: plain or with cheese

  • Chili Cheese Dog Combo US$7.79

    No one does hot-dogs better than your local DQ® restaurant! Order them plain or for the ultimate taste sensation, try our fabulous Chili Cheese dog

  • 2 Chili Cheese Dogs Combo US$12.35

    No one does hot-dogs better than your local DQ® restaurant! Order them plain or for the ultimate taste sensation, try our fabulous Chili Cheese dog

  • Drinks

  • Soft Drinks

    A refreshing carbonated soft drink.

  • Shake

    Milk and creamy DQ® vanilla soft serve hand-blended into a classic DQ® shake until it's velvety thick and delicious and garnished with a swirl of whipped topping. Try your favorite classic flavor: Chocolate, Hot Fudge, Caramel, Strawberry, Vanilla or our NEW! Orange Cream for a Limited Time Only.

  • Malt

    Milk, creamy DQ® vanilla soft serve and malt powder hand-blended into a classic DQ® malt until it's velvety thick and delicious and garnished with a swirl of whipped topping

  • MooLatté®

    Coffee and rich fudge blended with creamy DQ® vanilla soft serve and ice, and garnished with whipped topping and a chocolaty drizzle. Available in Mocha, Caramel and Vanilla flavors.

  • MISTY® Slush

    A sweet and refreshing slushy drink. Available in Blue Raspberry, Cherry, Lemon Lime and Strawberry Kiwi.

  • MISTY® Freeze

    Our cool and refreshing Misty® Slush blended with world-famous DQ® soft serve. Available in your favorite Misty Slush flavors: Blue Raspberry, Cherry, Lemon Lime and Strawberry Kiwi.

  • Premium Fruit Smoothie

    Real fruit blended with low-fat yogurt and sweetener. Available in Strawberry Banana, Mango Pineapple, Tripleberry®. At select locations only.

  • Bottled Water US$3.35
  • Classic Treats

  • Shake

    Milk and creamy DQ® vanilla soft serve hand-blended into a classic DQ® shake until it's velvety thick and delicious and garnished with a swirl of whipped topping. Try your favorite classic flavor: Chocolate, Hot Fudge, Peanut Butter, Caramel, Banana, Strawberry or Vanilla.

  • Malt

    Milk, creamy DQ® vanilla soft serve and malt powder hand-blended into a classic DQ® malt until it's velvety thick and delicious and garnished with a swirl of whipped topping

  • DILLY® Bar US$2.99

    Our classic DILLY® Bar. Made with cold, creamy DQ® vanilla soft serve dipped in our crunchy cone coating. Flavors include Chocolate, Cherry, Butterscotch and Heath®. *flavors available at participating locations This nutrition information is for manufactured DILLY® Bars and BUSTER BAR® treats, which are packaged in clear plastic. See packaging for DILLY® Bars and BUSTER BAR® treats in paper bags.

  • 6 Pack DILLY® Bar US$13.19

    Our classic DILLY® Bar, made with cold, creamy DQ® vanilla soft serve dipped in our crunchy cone coating. Flavors include Chocolate, Cherry, Butterscotch and Heath®. *flavors available at participating locations. This nutrition information is for manufactured DILLY® Bars, which are packaged in clear plastic. See packaging for DILLY® Bar treats in paper bags.

  • Non-Dairy DILLY® BAR US$4.31

    Vanilla coconut cream frozen dessert dipped in chocolate flavored coating. Made with coconut cream, gluten-free and vegan.

  • 6 Pack Non-Dairy DILLY® BAR US$19.19

    Vanilla coconut cream frozen dessert dipped in chocolate flavored coating. Made with coconut cream, gluten-free and vegan.

  • BUSTER BAR® US$3.59

    A fresh take on our classic PEANUT BUSTER® Parfait, the BUSTER BAR® is made with layers of cold, creamy DQ® vanilla soft serve, rich fudge, and crunchy peanuts all dipped in our crunchy chocolate cone coating. This nutrition information is for manufactured DILLY® Bars and BUSTER BAR® treats, which are packaged in clear plastic. See packaging for DILLY® Bars and BUSTER BAR® treats in paper bags.

  • 6 Pack BUSTER BAR® US$17.99

    A fresh take on our classic PEANUT BUSTER® Parfait, the BUSTER BAR® Treat is made with layers of our world famous vanilla soft serve, rich fudge, and crunchy peanuts all dipped in our crunchy chocolate-flavored cone coating.

  • DQ® Sandwich US$2.99

    Our world famous vanilla soft serve sandwiched between two chocolate-flavored wafers.

  • 6 Pack DQ® Sandwich US$13.19

    Our world famous vanilla soft serve sandwiched between two chocolate-flavored wafers.

  • Hot Dogs

  • Classic Dog US$4.79

    No one does hot-dogs better than your local DQ® restaurant!

  • Chili Cheese Dog US$5.63

    No one does hot-dogs better than your local DQ® restaurant! Order them plain or for the ultimate taste sensation, try our fabulous Chili Cheese dog.

  • 2 Chili Cheese Dogs US$9.95

    No one does hot-dogs better than your local DQ® restaurant! Order them plain or for the ultimate taste sensation, try our fabulous Chili Cheese dog.

  • Snacks & Sides

  • Pretzel Sticks With Zesty Queso US$4.79

    Soft pretzel sticks, served hot from the oven, topped with salt and served with warm zesty queso dipping sauce.

  • LAY'S® Potato Chips Original US$1.31
  • DQ® Cakes

  • DQ® Signature All Occasion Cake

    Our signature fudge and crunch center surrounded by our world-famous vanilla and chocolate soft serve. Cakes ordered on the DQ Mobile app cannot be customized; designs and flavors may vary by DQ restaurant location. If you would like to order a customized DQ cake, please visit DQcakes.com

  • OREO® BLIZZARD® Cake

    A base layer of our world-famous vanilla soft serve, our signature fudge and crunch center, and a top layer of OREO® BLIZZARD® treat, topped with OREO® cookie pieces and a chocolatey drizzle. Cakes ordered on the DQ® mobile app come as shown with no option for customization at this time. If you would like to order a customized DQ cake, please visit DQcakes.com. Cake designs and flavors may vary by DQ® Restaurant location.

Dairy Queen (Treat) Details

  • Service options

  • Delivery
  • In-store pick-up
  • Takeaway
  • Popular for

  • Solo dining
  • Accessibility

  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Dining options

  • Table service
  • Atmosphere

  • Casual
  • Crowd

  • Family friendly
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Children

  • Good for kids

Dairy Queen (Treat) Photos

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Dairy Queen (Treat) Location

Dairy Queen (Treat)

143 N York St, Elmhurst, IL 60126, USA

Dairy Queen (Treat) Reviews

An average rating of ★3.1 from 99 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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