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Ice Cream ShopIce Cream Shops Near MePennsylvaniaLancaster CountyLancasterIce Cream Shops in Columbia AvenueRita's Italian Ice & Frozen Custard
Rita's Italian Ice & Frozen Custard ico

Rita's Italian Ice & Frozen Custard

Ice cream shop, Dessert restaurant ★4.0·$

2000 Columbia Ave, Lancaster, PA 17603, USA

4.0
This is by far the worst Rita’s I’ve ever been to. They can’t even make a proper milkshake—it came out completely wrong. When I asked them to remake it, they refused unless I paid for a whole new one. Are you serious? That’s terrible customer service. I paid for something simple and they couldn’t get it right, then had the nerve to expect me to pay again. Absolutely unacceptable. I won’t be coming back, and I wouldn’t recommend this location to anyone.My response to Rita’s comment:Thank you for responding, but let me clarify a few things. The milkshake I received was extremely watery, not sweet at all, and honestly just tasted like cold milk—nothing like a proper milkshake should. When I asked for it to be remade, I was told I’d need to pay for a new one, which is unacceptable. I paid for something simple, and it wasn’t made right the first time.Also, just to be clear: yes, I know exactly which Rita’s I went to. I’ve lived just a block and a half away for 15 years. I’ve been a local customer long enough to know what to expect, and unfortunately, this experience was way below standard. - James Liranzo
Rita's Italian Ice & Frozen Custard Overview Intro Detail Photos Location Reviews

Rita's Italian Ice & Frozen Custard Introduce

For those residing in or visiting the charming city of Lancaster, Pennsylvania, Rita's Italian Ice & Frozen Custard on Columbia Avenue stands as a familiar and often-sought-after spot for refreshing frozen treats. Known for its signature Italian Ice and creamy frozen custard, Rita's offers a diverse menu designed to cool you down and delight your taste buds, especially during the warmer months. While individual experiences can vary, the core appeal of Rita's lies in its unique offerings that combine vibrant flavors with smooth textures, making it a popular choice for locals throughout the Pennsylvania region seeking a classic summer indulgence.

Rita's has built a reputation nationwide for its distinctive Italian Ice, often referred to as "water ice" by many Pennsylvanians, and its rich, velvety frozen custard. The combination of these two beloved treats allows for a wide array of creative and delicious options, from refreshing individual servings to layered concoctions like Gelati, which perfectly blends Italian Ice with frozen custard. This variety is a significant draw, providing something for every palate, whether you prefer the tangy zest of fruit-flavored ice or the comforting creaminess of custard.

A positive customer review highlights the general appeal of the location: "Good location, similar to other ones! The water ice is delicious, staff are friendly, and there is some parking and some outside seating. Overall nice location!" This review points to the consistent quality of the water ice across Rita's establishments and the convenience factors that enhance the customer experience at this specific Lancaster branch. Friendly staff and comfortable amenities, such as parking and outdoor seating, contribute significantly to a pleasant visit, making it an inviting spot for families and individuals alike in Pennsylvania.

However, it is important to acknowledge that customer experiences can sometimes differ. A less favorable review detailed an issue with a milkshake, describing it as "extremely watery, not sweet at all, and honestly just tasted like cold milk—nothing like a proper milkshake should." The customer also expressed dissatisfaction with the resolution, stating they were asked to pay for a remake, despite living nearby for 15 years and being a loyal local customer. This feedback, while critical, underscores the importance of consistent product quality and responsive customer service for any local business. It also highlights the expectation local Pennsylvanians have for a certain standard from familiar brands.

Despite isolated incidents, the fundamental offerings of Rita's Italian Ice and frozen custard remain a core attraction. The array of flavors, from classic cherry and lemon water ice to various chocolate and vanilla custard bases, provides a foundation for endless combinations. The ability to mix and match these elements allows customers to create their own personalized treats, ensuring that each visit can offer a new discovery. This customization aspect, combined with the inherently refreshing nature of their products, continues to make Rita's a go-to choice for cooling down during the Pennsylvania heat.

Rita's Italian Ice & Frozen Custard is conveniently situated at 2000 Columbia Ave, Lancaster, PA 17603, USA. This address places it along a prominent commercial artery in Lancaster, making it easily accessible for residents from various parts of the city and surrounding townships. Columbia Avenue is a well-trafficked route, ensuring visibility and convenient access for those traveling by car. The presence of some parking and outside seating further adds to its accessibility and convenience, providing a comfortable space to enjoy your treats on-site. Its location ensures it's a practical and appealing stop for anyone in the Pennsylvania area looking for a quick and satisfying dessert.

Services Offered:

  • Italian Ice: A wide variety of vibrant, fruit-flavored Italian Ices, known for their smooth, crystal-free texture.
  • Frozen Custard: Rich, creamy, and denser than traditional ice cream, available in classic flavors.
  • Gelati: A signature creation that layers Italian Ice with frozen custard for a delightful hot and cold, creamy and icy combination.
  • Misto® Shakes: Blended beverages combining Italian Ice and frozen custard for a unique creamy and icy shake.
  • Blendini®: A mix-in creation where frozen custard and Italian Ice are blended with candies, cookies, or fruit.
  • Concretes: Thick frozen custard blended with your choice of mix-ins.
  • Cakes & Pies: Pre-made or custom-ordered frozen desserts perfect for celebrations.
  • Novelty Treats: Including milkshakes (availability and quality may vary by location, as per customer reviews).

Features / Highlights:

  • Signature Italian Ice: A beloved classic known for its refreshing taste and smooth texture.
  • Creamy Frozen Custard: Offers a rich and indulgent alternative to traditional ice cream.
  • Gelati Combinations: Provides a unique layered treat that combines the best of both worlds.
  • Outdoor Seating: Allows customers to enjoy their treats outdoors, especially pleasant on warm days.
  • Parking Availability: Convenient parking options for easier access.
  • Family-Friendly Environment: A casual and welcoming atmosphere suitable for all ages.
  • Seasonal Flavors: Regularly introduces new and limited-time flavors of Italian Ice.

Contact Information:

Address: 2000 Columbia Ave, Lancaster, PA 17603, USA

Phone: (717) 435-9979

Rita's Italian Ice & Frozen Custard on Columbia Avenue serves as a convenient and generally reliable option for locals in Pennsylvania seeking a refreshing frozen treat. Its specialization in Italian Ice and frozen custard provides a distinct alternative to traditional ice cream shops, and the ability to combine these into delightful Gelati offers a unique experience. While occasional service issues can arise, the fundamental appeal of its core products and its accessible location make it a suitable choice for a quick cool-down or a sweet indulgence. For residents of Lancaster and surrounding areas, Rita's continues to be a familiar spot to grab a favorite water ice or creamy custard, especially when the Pennsylvania summer heat calls for something cool and refreshing.

Rita's Italian Ice & Frozen Custard Details

  • From the business

  • Small business
  • Service options

  • In-store pickup
  • Takeout
  • Delivery
  • Dine-in
  • Popular for

  • Solo dining
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Assistive hearing loop
  • Dining options

  • Seating
  • Table service
  • Amenities

  • Restroom
  • Atmosphere

  • Casual
  • Crowd

  • Family-friendly
  • Groups
  • Planning

  • Quick visit
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Children

  • Good for kids
  • Parking

  • Free parking lot
  • Free street parking

Rita's Italian Ice & Frozen Custard Photos

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Rita's Italian Ice & Frozen Custard Location

Rita's Italian Ice & Frozen Custard

2000 Columbia Ave, Lancaster, PA 17603, USA

Rita's Italian Ice & Frozen Custard Reviews

An average rating of ★4.6 from 338 user reviews.

flavorsmangomilkshakepricespearcherryseasonemployees

★ 5★ 4★ 3★ 2★ 1

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