Whit’s Frozen Custard Introduce
Whit’s Frozen Custard is a name that resonates with frozen treat lovers across the region, and for those in Highland Heights, Kentucky, it's a local spot offering a taste of this popular chain. Positioned conveniently for residents and students of Northern Kentucky University alike, this establishment promises a different kind of frozen delight. Unlike traditional ice cream, frozen custard is known for its dense, rich, and creamy texture, a result of a special churning process that minimizes air and incorporates egg yolk. This method creates a velvety smooth finish that many find irresistibly satisfying. Whit's Frozen Custard is a local business that prides itself on making its frozen custard fresh all day, every day, ensuring that each scoop, cone, or sundae is as good as it gets.
The menu at Whit's is built around this core product, offering a variety of ways to enjoy the signature vanilla and chocolate custard. While these two classics are always available, the shop also features a rotating "Flavor of the Week" and, at some locations, even a daily flavor. This commitment to variety means there's always something new to try, from seasonal specials like pumpkin spice in the fall to fruity concoctions in the summer. For those with a sweet tooth, the possibilities for customization are nearly endless, with a wide selection of toppings and mix-ins that can be added to create a personalized treat. Whether you prefer a classic sundae with hot fudge and whipped cream or a more adventurous blend of candies and fruit, Whit's provides the building blocks for your perfect dessert.
A significant part of the Whit's experience is its community-centric approach. The owners of this particular location are Northern Kentucky University alumni, and they have made it a point to be a part of the local fabric. They offer custom cakes for special occasions and have been known to engage in community sponsorships. This local focus helps to build a connection beyond just serving desserts, making it a place where people can gather, celebrate, and feel a sense of belonging. The shop serves not just as a place to get a quick treat, but as a potential gathering spot for friends, families, and students, especially given its close proximity to the university campus.
However, it's also important to note that a local business's reputation is built on its consistency and customer service. While many people love the product itself, some customers have expressed frustration with the Highland Heights location. Some reviews mention issues with inconsistent hours and staffing, with reports of the store being closed when it should be open according to its posted schedule. There are also mentions of the staff's knowledge and efficiency being "hit or miss," sometimes having to cover both the Whit's counter and a connected Donatos. These are crucial details for anyone planning a visit, especially if traveling a longer distance to get there. It’s always a good idea to check their current status or call ahead to ensure they are open and ready to serve. Despite these concerns, the quality of the frozen custard itself often keeps loyal customers coming back, willing to overlook operational issues for the delicious reward.
The charm of Whit’s Frozen Custard lies in its simplicity and dedication to a single, high-quality product. In a market saturated with different frozen dessert options, a place that focuses on perfecting frozen custard stands out. The rich, creamy texture and the daily-made freshness are the main draws. Customers can choose to keep it simple with a classic scoop or go all out with one of their specialty creations. This balance of tradition and innovation is what makes Whit's a compelling choice for a treat. It’s more than just a quick stop for a cone; it's a place to experience a carefully crafted dessert, with flavors and combinations designed to bring a smile to anyone's face.
Ultimately, Whit’s Frozen Custard in Highland Heights is a local fixture with a reputation for a delicious product. For those in the Northern Kentucky area seeking a special treat, it offers a high-quality alternative to regular ice cream. Its close ties to the university and the broader community make it a place with a purpose beyond just sales. While potential visitors should be mindful of operational feedback from other customers, the taste and texture of the frozen custard itself remain a strong reason to give it a try.
Location and Accessibility
This particular Whit's Frozen Custard location is situated at 2517 Wilson Rd in Highland Heights, Kentucky, placing it in a highly convenient spot for many. Its proximity to Northern Kentucky University is a key feature, making it an easy stop for students and staff looking for a quick and satisfying dessert. The location is easily accessible from US 27, a major road in the area, which simplifies the journey for those traveling from other parts of Northern Kentucky. Being off a main thoroughfare means it's not tucked away in a hard-to-find corner, but rather in a spot that's easily navigated. The convenience of its location is a major draw for customers who want to grab a treat on the go without a hassle. The business also shares a building with a Donato's Pizza, which can be a convenient combination for a meal and a dessert. This shared space, however, has also been mentioned in customer feedback as a potential cause for staffing issues, where one person might be responsible for both counters.
Services Offered
Whit's Frozen Custard provides a range of services centered around their freshly made frozen custard.
- Frozen Custard Scoops: The foundation of their menu, offering classic vanilla and chocolate, as well as a rotating "Flavor of the Week."
- Whitsers: A signature treat where frozen custard is blended with a variety of toppings and mix-ins, creating a thick, customizable shake-like dessert.
- Sundaes: Classic frozen custard sundaes with your choice of hot fudge, caramel, or other toppings, finished with whipped cream and a cherry.
- Whitties: Their unique take on an ice cream sandwich, made with freshly baked cookies and a generous scoop of their frozen custard.
- Frozen Custard Cakes: Custom-made cakes for birthdays and other special events, available for pre-order.
- Take-Home Novelties: A variety of pre-packaged treats available in their grab-n-go freezer, including pints, quarts, and other special selections.
- Catering and Events: Whit's can provide catering for parties, graduations, and other gatherings, offering a sweet treat for any occasion.
- No Sugar Added Options: The shop offers options for those with dietary restrictions or preferences, including no sugar added frozen custard.
Features / Highlights
Whit's Frozen Custard stands out for several key features that set it apart in the local dessert scene.
- Freshness Guarantee: All frozen custard is made fresh every day, all day, ensuring a superior taste and texture compared to mass-produced alternatives.
- Unique Product: Frozen custard, with its dense and creamy consistency, provides a distinct and enjoyable experience that is different from traditional ice cream.
- Creative Flavors: The shop regularly introduces new flavors with its "Flavor of the Week" schedule, keeping the menu exciting for regular customers.
- Community Connection: The owners are NKU alumni and are dedicated to serving the local community, making the shop a familiar and welcoming presence.
- Versatility of Treats: From simple scoops to complex Whitsers and customizable cakes, there is a treat for every preference and occasion.
Contact Information
Address: 2517 Wilson Rd, Highland Heights, KY 41076, USA
Phone: (859) 441-0300
Conclusion: Why this place is suitable for locals
For residents of Highland Heights and the surrounding Northern Kentucky area, Whit's Frozen Custard offers a unique and high-quality dessert option that is deeply tied to the community. Its location near Northern Kentucky University makes it a perfect gathering spot for students and families, providing a convenient and accessible place to get a sweet treat. The commitment to making their frozen custard fresh daily ensures that customers are getting a product that is rich, creamy, and flavorful. The wide array of menu options, from simple cones to elaborate Whitsers and take-home cakes, means there is something to satisfy every craving. While some customers have noted operational inconsistencies, the love for the product itself remains strong, and the potential for a delicious treat is often enough to draw people in. For anyone in the region looking for an alternative to traditional ice cream, a place with a local connection, and a dessert that promises a "smile in a cup," Whit's Frozen Custard is a must-visit destination. Its blend of classic frozen custard with modern creativity makes it a beloved local business that, for many, is well worth the trip. The establishment contributes to the local economy and offers a friendly, professional environment where people can enjoy a moment of happiness.
Whit’s Frozen Custard Details
Service options
- Delivery
- Takeaway
Popular for
- Solo dining
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Dining options
- Table service
Atmosphere
- Casual
Crowd
- Groups
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Children
- Good for kids
Whit’s Frozen Custard Photos










Whit’s Frozen Custard Location
Whit’s Frozen Custard
2517 Wilson Rd, Highland Heights, KY 41076, USA
Whit’s Frozen Custard Reviews
milkshakedoorrunningfreezerdriveshareflavorcoupleprices
★ 5★ 4★ 3★ 2★ 1We absolutely LOVE Whit’s, like will drive 30 minutes to get it, but this location is awful. Never open when their hours say they will be. When staffed, it’s hit or miss if the person knows what they’re doing (to be fair it’s typically someone covering both this and Donato’s counters). There are locations that are in Lebanon and Trenton that are way better.
June 15 · Kelly HarrisOne star is not fair. Went there tonight, June 4, 2025, wanted to buy an ALREADY MADE ice cream sandwich in their little cooler. Noone there to sell it, so i asked the connected Donatos to help me, "we cant". It was 630pm on a wednesday in the summer!! What a JOKE. a new ice cream place is opening near Kroger by Great Clips on Martha Layne Dr. Go there, they WANT your money and business.
June 04 · Sasquatch WatchHorrible service. I walked in and asked for a milkshake. The server went to the back to see if they had milk. Told me they didn't. And that if I wanted a milkshake I should go to five guys next door. Didn't even try to offer me anything else. Or even apologize for the lack there of. Wouldn't recommend
April 09 · Dylan TurnerI’ve been here multiple times, including tonight, and they don’t have milk. How does an ice cream shop repeatedly not have milk? They told me to go next door to five guys if I wanted a milkshake 😂 WHAT? Left without buying anything and won’t be returning. This has happened too many times.
February 24 · JacobWe were so looking forward to trying Whit’s. Arrived at 4 pm on a Sunday. The listing stated they were open. Apparently, they don’t serve until 5. We could only get items from the freezer cases. We bought some filled cookies just for something. They were hard to eat as the custard was only in the very center. The custard tasted like freezer burnt soft serve. The cookie was good. The gal working was very nice.
August 22 · Susan Cramer
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